Tag: GM

Executive Search: General Manager & Chief Operating Officer for Point Grey Golf & Country Club

Date:

                       

General Manager & Chief Operating Officer
Point Grey Golf & Country Club
Vancouver, BC

The Club

At its core, Point Grey is defined by those who belong to our club.
It’s been that way for the past century.
It will be that way for the next one, too.

Point Grey Golf & Country Club is a prestigious private golf club located in Vancouver, British Columbia, Canada. Founded in 1922, the Club has a long history and is known for its beautiful course and high-quality facilities.

The Club features an 18-hole championship golf course that has hosted amateur and professional tournaments, including most recently the Canadian Amateur in 2022. The course is well-maintained, offering a challenging yet enjoyable experience for golfers of all skill levels.

Besides the golf course, the Club offers an exceptional, state-of-the-art practice facility called “The Farm” which complements the golf course perfectly. It was among the first clubs in North America to offer a TrackMan Range which provides extremely detailed swing and shot data. The Farm was completed in 2020 and offers all-season teaching facilities, becoming a very popular amenity among the membership. The Club also offers several dining options which have become a central component of the Club, including recently-refreshed indoor dining and a picturesque outdoor patio. The clubhouse is home to a fitness facility with state-of-the-art cardio equipment and other fitness hardware for member usage.

Mission:

To provide members with an exceptional private club experience by offering superior facilities, services and programs; while at the same time promoting friendship, participation and competition.

Vision:

A premier private club that:

  • Is built upon golf as the foundation of Club activities;
  • Serves a multi-generational membership by offering a range of social and recreational activities;
  • Consistently delivers high quality, easily accessible, facilities, services and programs; and
  • Provides a unique and harmonious environment for the enjoyment of families, children and adults.

Club Facilities:

  • 18-hole championship golf course
  • The Farm, best in class practice facility
  • Dining options including a picturesque outdoor patio and recently-refreshed indoor dining
  • Fitness area

Club Overview:

  • Active adult golf members: 900
  • Total members: 1,350
  • Initiation fee: $70,000
  • Annual dues: $8,000
  • Gross revenue: $9.4M
  • F&B revenue: $2M
  • Average member age: 52.3
  • Rounds of golf annually: 40,996 (2022)
  • Full-time equivalent employees: 60
  • Total active employees: 100

The Position

Role Summary

The GM/COO is responsible for the management of all aspects of the Club’s operations and activities and the implementation of strategy and policy directives given by the Board of Directors. The GM/COO reports directly to the Board.

Primary Job Responsibilities

  • Leading a world-class golf facility, ensuring an exceptional member and staff experience, and assisting the Board in creating a long-range strategic plan.
  • Hire, train, motivate, evaluate, appropriately compensate, inspire, lead, discipline and terminate staff in a professional and equitable manner including setting annual objectives for staff.
  • Expending monies and making financial commitments on behalf of the Club within budgeted limitations.
  • Administering Club rules and reporting member infractions or violations.
  • Guiding and assisting the Board in the development and formulation of Club strategies and policy.
  • Working with committees, as needed, to facilitate the formulation and execution of short- and long-term programs.
  • Attending all Board Meetings and where appropriate, attending Committee meetings.
  • Developing performance objectives and measures of progress.
  • Performing such other duties as the Board may specify.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder who possesses the following core competencies, experience and attributes:

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • An ability to implement capital improvement projects, and drive to identify industry best practices and achieve key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven and service culture attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • Experience as a leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Experience developing and implementing strategic plans, including overseeing the development of large capital improvement projects.
  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • Extremely skilled in financial and budgeting processes.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 1st, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Point Grey GM Cover Letter” and “Last Name, First Name, Point Grey GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Point Grey Golf & Country Club, visit https://pointgreygolf.com/

 

Executive Search: General Manager for The Georgian Peaks Club

Date:

                       

General Manager
The Georgian Peaks Club
Thornbury, Ontario

The Club

For over 60 years, the Georgian Peaks Club (the “Peaks”) has been providing exceptional experiences for Southern Ontario’s most active families in a safe and rewarding environment. The Peaks provides the highest, longest, and most challenging terrain in the province including some of the best intermediate and beginner runs for skiers and snowboarders of all ages and abilities. The Peaks has 750 member families who enjoy 3 lodges, 5 lifts and over 24 runs. Here you will find the only ski area in Southern Ontario with enough vertical to hold a F.I.S. sanctioned Giant Slalom race and, our best-in-class Alpine programs are recognized across North America, consistently turning young athletes into Olympians.

The Peaks is located on the shores of Georgian Bay, 12 kilometers west of Collingwood and 5 minutes from Thornbury. Downtown Toronto is less than 2.5 hours away.

The Position

Role Summary

The General Manager (“GM”) is responsible for the execution of all strategic plan initiatives while fostering a culture of continuous operational and experiential excellence. Reporting to and working with the Board of Directors, this individual will bring the Peaks vision to life. The candidate’s willingness to take on bold challenges along with strong leadership and strategic capabilities, ensures the success of the Club while protecting its fiscal integrity.

Direct Reports

  • Director of Finance
  • Director of Alpine Programs
  • Director of Outside Operations
  • Director of Food and Beverage
  • Membership and Guest Services Manager
  • Membership Experience Manager

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction and vision established by the Board and all applicable local and federal laws.
  • Build and maintain excellent relationships with members, staff, local government officials, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include setting annual goals and objectives, performance evaluation and accountability.
  • Oversee the creation, approval and execution of annual business plans, annual budgets, annual capital plans and long term strategic and capital plans.
  • Provide an active presence at the club and be highly visible to the membership and staff.
  • Troubleshoot day-to-day operating challenges in a timely manner.
  • Oversee the Club’s, health and safety, security, and risk management programs – protecting members and employees as well as physical assets.
  • Responsible for communicating effectively with the Board, in a timely and accurate manner, providing necessary information for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff, and membership.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Continuously strive to improve member and guest experience.
  • Oversee the new membership development initiative. Set and achieve targets for new membership numbers.
  • Establish and maintain appropriate member expectations through effective communication practices. Create a communication strategy including frequency, content and requests for feedback.
  • Solicit member feedback through pulse surveys.
  • Create, obtain approval for, and execute short and mid-term strategic plans.

Candidate Profile

  • Minimum of 10 years experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Excellent relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Exceptional near term and long-range strategic thinking and planning capability
  • A ski or snowboard enthusiast.
  • An experienced visionary and transformational leader who can lead, coach, and motivate staff to take bold actions.
  • Strong team player with an orientation to take initiative. Flexible, adaptive, and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism, and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 18, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Georgian Peaks Resume” and “Last Name, First Name, Georgian Peaks Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Georgian Peaks Club, visit https://www.georgianpeaks.com/

 

Executive Search: General Manager for The Royal Ottawa Golf Club

Date:

                       

General Manager
The Royal Ottawa Golf Club
Gatineau, Québec

The Club

The Royal Ottawa Golf Club (ROGC) is one of the oldest establishments of its kind in Canada. The Club’s roots in the game of golf and history in the National Capital Region run deep. Founded in 1891, the Club received the prestigious Royal designation in 1912.

Private yet welcoming, fostering friendships, social activity and friendly competition are integral to Club life, while all five of Royal Ottawa’s competitive teams are in Class A competitive divisions.

The traditional and classic design of the clubhouse and patio is a welcomed setting for the noteworthy food, beverage and social ambiance of the Club. The traditional and challenging layout of the 18-hole Main Course will test the skills of even the most avid golfer, in just four hours. The relaxed atmosphere of the Royal Nine course provides a perfect setting for those honing their techniques, also making it ideal for families and juniors. The Club’s newly built academy, driving range and short-game facility operates with state-of-the-art technologies, and is the largest such facility in Canada.

The Position

The General Manager (GM) serves as the Chief Operating Officer. The GM will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, Members, guests, employees, community, government, and industry.

Reporting to the Board of Directors through the President, the General Manager is responsible for managing the overall performance of the ROGC by providing an exceptional Member experience. The General Manager will have a strong command of industry trends in addition to industry benchmarks and best practices.

Highly visible and interactive throughout all seasons, the GM will be a professional in personal style, demeanour and presence, and comfortable interacting with Members and staff. As chief host within the Club and ambassador of the Club within the community, the GM manages the quality of the Club’s services to ensure Member and guest satisfaction.

The GM will be expected, along with their team, to develop ongoing strategies that contribute to fulfilling the Club’s Vision and Mission as approved by the Board and the Membership. The GM will also lead the annual planning, goal setting and financial performance of the Club.

Experience and understanding of the game of golf, its history and traditions, and a minimum of ten years of progressive management experience in a well-regarded private club or similar hospitality environment is required.

Primary Job Responsibilities

Leadership:

  • Develop an effective working relationship with the Board of Directors and Committees.
  • Lead the development of the Club’s strategic and annual plans, consistent with the Club’s Vision and Mission.
  • Lead, mentor and build a strong management team including effective performance management along with succession planning.
  • Follow industry trends, benchmarks and best practices and develop strategies that maintain the ROGC’s best-in-class premier golf club position.
  • Value the Club’s heritage, historic Clubhouse and Royal designation.
  • Give thoughtful consideration to issues of change to ensure the ROGC remains a premier club.
  • Be well-known and visible to the Membership.

Financial:

  • Be fiscally responsible while investing in the Club’s people and assets to ensure an exceptional Member experience.
  • Ensure that the Club is operated in an efficient and cost-effective manner.
  • Provide timely, relevant, and accurate reporting, including key indicators, performance metrics and benchmarking.
  • Maintain a long-term financial plan that incorporates cash flow planning and membership recruiting strategies.

Golf Operations:

  • Ensure the golf courses and practice facilities are to the highest standards of condition and playability.
  • Ensure that the teaching capabilities and quality of teaching experience are the highest possible standard.
  • Ensure that the Pro Shop provides goods and services that are commensurate with the highest standards, and that prices are competitive.
  • Promote the course such that it receives the highest possible ratings from external sources.
  • Promote a long-term vision for the golf courses and practice facilities via the Golf Course Master Plan.
  • Nurture the spirit of the game, fostering a community atmosphere through participation, player development, competition and enjoyment.

Member and Clubhouse Experience:

  • Deliver a consistently exceptional Clubhouse experience by providing a high-calibre food and beverage offering, quality service and Member social programming.
  • Ensure that the Club has identified an appropriate long-term maintenance and Campus Master Plan.
  • Encourage participation and pride of membership through communication and engagement.
  • Consistently communicate with the membership and enforce Club rules.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder, and is action- and results-oriented.

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • A drive to identify industry best practices and key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Experience managing large, complex projects.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • A leadership track record.
  • Experience in a premier club environment.
  • Bilingualism would be considered an asset.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications, along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter, which addresses the position qualifications and describes your alignment/experience with the prescribed position, by April 21st at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Royal Ottawa GM Cover Letter” and “Last Name, First Name, Royal Ottawa GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Royal Ottawa Golf Club, visit https://royalottawagolfclub.com/

 

Executive Search: General Manager for Devil’s Glen Country Club

Date:

                       

General Manager
Devil’s Glen Country Club
Duntroon, Ontario

The Club

Located just 90 minutes from downtown Toronto, Devil’s Glen Country Club (“the Club”) provides an exceptional experience for members and their families. The Club has 24 ski trails and four chairlifts along with 20km of cross-country trails.

The Club is proud of its traditions, dating back to 1964 when the Beehive Race down Waterfall helped launch the Club. The Glen’s racing program, which is rooted deep in the Club’s culture and purpose, along with snow programs and a state-of-the-art terrain park, provides a family-focused environment where all athletes are encouraged to grow and develop from their experience.

With close to 750 senior members and just over 1,900 active skiers, the Club provides an exceptional on-hill experience within an intimate club community.

The Position

Role Summary

The General Manager (“GM”) is responsible to continue to build the Club’s standard for excellence and provide strategic direction while embracing opportunities for new initiatives. The General Manager will work with a volunteer member Board of Directors, ensuring that “important things get done”, including an industry-leading on- and off-hill “Devil’s Glen Experience” and the cost-effective management and development of the organization’s current and future assets.

Direct Reports

  • Assistant General Manager – Operations
  • Financial Controller and Chief Administrative Office
  • Manager Marketing and Membership

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction established by the Board and the Strategic Plan.
  • Build and maintain relationships with staff, members, local government leaders, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include performance management.
  • Provide effective leadership at the Club and within the community.
  • Ensure a strong presence and seeks to be highly visible to membership and staff.
  • Support a strong and engaged Board of Directors to execute all policies and decisions.
  • Responsible for communicating effectively with the Board, providing, in a timely and accurate manner, information necessary for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff and membership.
  • Create and ensure success of the Club’s vision and direction.
  • Create, communicate, and lead the strategic planning efforts and implementation of the Club’s strategy.
  • Prepare budgets associated with outdoor and indoor operations and carry the overall responsibility for working within these budgets.
  • Formulating and overseeing long-term capital budgeting and plans.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Develop and maintain the Club’s capability to oversee the project management of significant capital projects.
  • Oversee the development and execution of infrastructure plans in accordance with Board-approved area master plans and capital budgets.
  • Ensure the success of all aspects of member/guest satisfaction, engagement and safety.
  • Assist with the membership sales process to promote the Club and member experience to prospective members.
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives.

Candidate Profile

  • Minimum of 10 years’ experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Exceptional relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Experience skiing or snowboarding would be an asset.
  • An experienced visionary and transformational leader who can lead, coach and motivate staff.
  • Strong team player with an orientation to take initiative. Flexible, adaptive and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills and knows when to use the appropriate skill.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by April 2, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Devil’s Glen Resume” and “Last Name, First Name, Devil’s Glen Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Devil’s Glen Country Club: https://www.devilsglen.com/Home.

 

Executive Search: General Manager for Wisconsin Club – City Club

Date:

                   

General Manager
Wisconsin Club – City Club
 Milwaukee, WI

The Club

Built in 1843 by Alexander Mitchell, grandfather of General Billy Mitchell, the current City Club clubhouse has been a fixture of the rich history of Milwaukee and is listed on the National Registry of Historical Places. The Wisconsin Club is a connected community of inclusive, diverse and caring people that has everything a club can offer. We strive to provide our members and their guests with the absolute best club experience possible, highlighted by incredible personalized service. We offer an exceptional private club experience at great value. The senior staff have years of Club experience and that ongoing caring and consistency go a long way in providing personalized service to members and guests.

In addition to our top-notch facilities, members enjoy a variety of social events for all ages offering terrific opportunities to mingle with old friends or meet new ones.

**As of May 10, 2023, the members of the Wisconsin Club voted in favor of selling the Country Club. This position of General Manager is to oversee the City Club.**

City Club Facts & Figures

Reporting Relationships: This position reports to the President of the Board of Directors with a secondary reporting relationship to the Board Executive Committee and Board of Directors of 9 to 12 members. Position oversees management of a staff of 200 in the off-season, 300 in-season and a combined club membership of 1,244 including 514 regular members and 302 members in other social categories, 310 golf members and 118 pool/fitness/tennis members. The overall average age of members at 63. Note these figures reflect the membership through the end of fiscal year 2023 (October 31). Numbers will alter at the start of the 2024 fiscal year based on the number of golf and pool/tennis/fitness members that remain affiliated with the City Club as an add-on after the sale of the Country Club.

This position has direct reports from the Senior Staff, including the Chief Financial Officer, Club House Manager, Director Marketing and Communications, Membership Director, Executive Chef and Director of Transportation and Concierge Services.

Internal Relationships: This position requires relationship building and interface with Senior Staff, all full-time and part-time staff and the Board of Directors.

External Relationships: This position requires relationship building and interface with

  • the general membership of the Club.
  • the management team of Concert Golf Partners and the Wisconsin Country Club.
  • business and community leaders and community opinion makers.
  • government officials at the local, county and state level.

Budget Responsibility: After the Country Club sale, responsible for budget of $7.0 MM with $2.7 MM in revenues from membership dues $3.0 MM revenues from food and beverage; a staff of 150 and a payroll of $4.0 MM.

The General Manager Position

Serve as the Chief Executive Officer of the Club managing all aspects of the Club including its activities and the relationships between the club and its Board of Directors, members, guests, employees (staff), community, government, and industry.

Provide direction, clarity, and confidence to the end of supporting and encouraging fulfillment of the organization’s primary mission and shared vision.

Ensure that a dedicated team of professionals is in place to effectively execute the Club’s business plan and hold them accountable to meet operating standards and to achieve a high level of member satisfaction while simultaneously achieving the financial objectives of the club.

Serve as the face of the club both internally and externally.

Principal Accountabilities

  • Articulate a “Shared Vision” and provide the leadership to achieve it by motivating the entire organization.
  • Lead strategic planning and implement plan, adapting and providing solutions and a plan of action as necessary.
  • Build effective relationships and open and ongoing communications with Board, staff and general membership, business and community leaders, influential members of the community, opinion makers and with local and state government and with vendors.
  • Take a leadership role in initiating programs for increased financial and operational efficiencies.
  • Encourage team building. Develop a solid understanding throughout the organization of how the activities of team members and departmental areas of responsibility interact and impact one another and drive the shared vision of the organization and Club as a whole.
  • Create greater awareness and visibility for the Club in the community.
  • Works to promote diversity in membership development and staff hiring.
  • Increase revenue through membership development and initiatives to increase club facilities and program usage.
  • Demonstrate fiscal responsibility through prudent budget management and expense controls.
  • Instill effective and efficient management disciplines and accountability among all members of the staff.
  • Work to build synergy with staff and membership.
  • Ensure facilities are maintained and kept in prime condition including both front of house and back of house, club interiors and club grounds.
  • Ensure high standards, excellence and quality of food and beverage offerings and food service.
  • Develop effective, measurable performance metrics for implementation throughout all departments of the organization, including measurement and evaluation of staff performance.
  • Ensure the Bylaws and Code of Conduct are adhered to throughout the organization.
  • Serve as the liaison to the management team of Concert Golf Partners and the Wisconsin Country Club.

Nature and Scope (Functional Job Responsibilities)

Business Management and Leadership

Responsible for short- and long-range business plan development, Board management and governance, relationships with business, community and government leaders and leadership of the organization as a whole. Sets the standard for effective management, maintaining a high level of ethics, prudence, creativity, productivity, and innovation. Apprises the Board of trends, changing circumstances and unexpected occurrences that could call for adaptation of the strategic plan, providing solutions and a plan of action accordingly. Monitors long and short term objectives and financial reports.

Organizational Management

Develops, maintains and disseminates a basic management philosophy to guide and empower all personnel toward optimal operating results and positive employee morale to insure member satisfaction. Work with senior staff to schedule, supervise and direct the work of all employees. Provides proper and ongoing training in all club areas to ensure smiling, friendly and efficient service throughout all levels of the organization. Convene and preside over meetings with departmental managers; conduct all-facility personnel meetings. Has ultimate authority over inter-departmental, inter-club matters and implementation of policies concerning employee-employer relations. Write policy and rule directives or approve those written by department heads. Act as mentor and developer of professional talent with the staff. Interact with department managers pursuant to the appraisal, discipline, and or discharge of any employee. Ensure job descriptions and job accountabilities are in place for all salaried staff. Initiate annual performance evaluations.

Membership Development

Responsible for development and implementation of strategies to expand all classifications of membership. Welcome new members, ensure they are informed about the club and integrated into its activities. “Meets and greets” all club members as practical during their visit to the club. Gets to know the members and their desires. Ensures member satisfaction and engagement by providing members with premier friendly service, high quality casual and fine dining experiences, an exciting calendar of events and entertainment, exceptional product offerings of sports, cultural and travel experiences, informative member communications and membership recognition programs. Establish methodology to get member satisfaction input and feedback. Monitor overall membership management to ensure membership retention. Report member infractions to the Board for necessary action.

Finance and Budget Management

Responsible for preparation of annual goals and budgets for day-to-day operations and recommended capital improvements. Oversee budget management, financial reporting and annual audits. Oversee investment planning and management. Initiate revenue generating products and programs though earned revenue and contributed income. Ensure operational guidelines, best practices and fiscal accountability are implemented across all operating departments. Coordinate development of operating and capital budgets with department heads, monitoring monthly and other financial statements taking effective corrective action as needed. Install controls and cost-effective procedures related to employee payroll, purchasing, inventory management and supplies. Actively look for efficiency opportunities in all areas. Maintain an up-to-date management information system which can be counted upon for all operations of the club including online dues payment.

Revenue Generation

Responsible for revenue generation through contributed income and earned revenue including member dues and fees, member assessments and/or minimums if deemed necessary; food and beverage; branded merchandise offerings, events, and sports, cultural and travel offerings. Develop a special events annual calendar to increase revenues and member engagement. Make sure every product, program or special event has a budget in place to ensure proper pricing and profitability. Initiate a plan to increase revenues generated through catering, banquet and meeting facilities with the goal of having bookings at maximum capacity with a full calendar, thus maximizing revenues.

Operations & Management

Responsible for management of all office and administrative details of the club in a manner that is consistent with good management practices in accordance with all applicable local, state and federal laws. Plan, develop and approve specific operational policies, programs and procedures to ensure efficient club operations. Ensure that club by-laws and code of conduct are adhered to throughout the organization, making recommendations for updates as necessary. Serve as ultimate authority over all inter-departmental and inter-club matters.

Attend all meetings pertinent to management of the club including executive committee and board of directors. Serve as ex-officio member of all club committees. Oversee preparation of reports and other support materials for the board and committees. Assist leadership of the governing board in assessing progress of the club, creating solutions and providing a plan of action related to any issues of concern. Serve as liaison between all management staff and the board. Prepare and negotiate any contracts for board approval. Hire outside consultants, as needed, with the approval of the Board President and Executive Committee. Participate in community activities deemed appropriate and approved by the board of directors to enhance the prestige of the club.

Manage relationship with Concert Golf Partners and the Wisconsin Country Club regarding reciprocity arrangements and other operational issues in relation to the terms of the Purchase and Sale Agreement.

Ensure the highest standards for food, beverage, sports, travel, entertainment and other club services.

Monitor the safety of all staff and membership ensuring crisis management protocols are in place and staff properly trained to deal with weather, fire and medical emergencies, bomb threats, robberies or theft and active shooter incidents. Maintain relationship with fire, police, liquor control board, health department and other government agencies. Insure proper security measures are in place including security cameras and protocols for securing cars and property.

Oversee the care and maintenance of all of the club’s physical assets and facilities, both internal and external. Ensure proper cleanliness and sanitation of all club facilities and environments. Provide advice and recommendations to the board and building committee about construction, alterations, maintenance, materials supplies, equipment, and services. Develop and implement an annual and long range plan for interior and furniture upgrades or replacement.

Build relationships with, provide direction to, and work closely with vendors, outside contractors, firms and individuals providing services to the club. Maintain an active vendor directory across all disciplines of the club. Establish and monitor compliance of purchasing policies and procedures across all club disciplines. Direct inventory controls, purchasing, receiving, storage, maintenance and control of all products, supplies and equipment.

Provide oversight and management of transportation program including scheduling and purchasing and maintenance of vehicles ensuring all drivers are properly licensed.

Maintain membership with professional associations such as the Club Managers Association of America and attend conferences, workshops and meetings to keep abreast of current information, trends and developments in the field, and programs available to aid in club management and staff training and continued education.

Perform other duties as directed by the President of the Board of Directors.

Marketing & Communications

Responsible for overall communications and marketing plans to enhance image, visibility and awareness of the club among target audiences. Provide oversight and approval of all internal and external promotion and communications materials in support of club programs. Supervise media relations. Serve as spokesperson as required. Direct and approve content selection, writing and publishing of the club newsletter and website.

Ensure all member communications are received in a timely way to allow members to take action and ensure all programs are promoted well in advance to allow members to add them to their calendars. Maintain archives of the club including club history and chronological timeline of milestones. Direct development and management of an annual events calendar providing members and their families with a variety of events and experiences. Provide oversight of club travel program serving as traveling companion and host to members on all trips.

Food and Beverage & Food Service Management

Provide Club members with an unsurpassed excellent dining experience with well-plated, beautifully prepared, tasty food and impeccable service. Ensure menus in the Mitchell Room and Veranda and Alexanders are different from one another providing members a variety of food choices. Work in conjunction with Club House Manager and Executive Chef to ensure rotation of menus, making fresh options available seasonally and specials available daily or weekly, offering variety and new options for frequent diners. Ensure options are available for members with special dietary needs. Work with catering to provide high quality menu options for meetings, banquets, parties, weddings and events. Ensure that all food venues and events are properly staffed and that staff is well-trained to offer welcoming, friendly impeccable service.

Work with dining room managers and banquet managers to make sure all wait staff knows how to properly pace service, and how to maximize food and beverage revenues by graciously suggesting drinks, appetizers, salad and soup, wine with dinner, a second drink or other beverage, and dessert or after dinner drinks without being intrusive. Review food and beverage ordering and inventories with executive chef and beverage manager to create efficiencies and avoid waste. Ensure bars at all venues and events are stocked with top shelf liquor and high-quality house brands and that bartenders are well trained and able to accommodate any member request, including non-alcoholic choices. Ensure all dining options are priced properly for profitability.

Candidate Qualifications 

  • A minimum of 7-10 years of progressive leadership and management experience in the Hospitality Industry and Private Club Environment preferred. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) designation or working towards one preferred.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 9, 2023. Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Wisconsin Club GM Cover Letter” and “Last Name, First Name, Wisconsin Club GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information about Wisconsin Club, please visit www.wisconsinclub.com.

Executive Search: Chief Operating Officer for Marine Drive Golf Club

Date:

                       

Chief Operating Officer
Marine Drive Golf Club
Vancouver, British Columbia

About the Club

Marine Drive Golf Club (“MDGC” or the “Club”) is one of Canada’s most prestigious and historic private golf clubs. Situated in the heart of Vancouver and boasting a diverse membership of 1,300 resident and non-resident enthusiasts, MDGC prides itself on delivering an outstanding member experience with over 40,000 rounds in a typical 12-month season. Founded in 1922, MDGC combines the heritage of a top-rated golf course on the shores of the Fraser River with a stately clubhouse for member services, dining, and events.

The Club and course have been central to Canadian amateur golf for 100 years. MDGC’s Junior Development Program is widely recognized for the quality players it cultivates from its over 150 young players. The Club has produced multiple champions including Stan Leonard, Dick Zokol and Doug Roxburgh – and it has hosted numerous prestigious amateur events including the 2018 Canadian Women’s Amateur and the 1992 World Amateur.

For more information on Marine Drive Golf Club, visit www.marine-drive.com.

About the Role

The Chief Operating Officer (COO) is responsible for the overall operations, fiscal integrity, leadership, and strategic planning for the Club. The COO is a strong, energetic leader who is customer service-focused and has experience working at a private club. The successful candidate will have interest in taking on new challenges while ensuring the smooth operations of the club year-round.

The successful candidate will:

  • Oversee the complete operation of the Club
  • Work closely with the Board to set the vision and strategic planning efforts, and develop annual priorities and business metrics.
  • Establish strong relationships with staff, members, and other COO/GMs in the lower mainland
  • Lead, coach and motivate the Senior Leadership Team and staff
  • Successfully execute the strategic plan initiatives
  • Ensure the success of all aspects of member/guest satisfaction, engagement, and safety

The Chief Operating Officer will be responsible for the following:

Operational Excellence:

  • Develop and implement industry-leading operating policies, programs, procedures, and methods while directing the work and promoting the development of all department managers
  • Monitor long and short-term financial objectives and reporting, including:
    • Develop annual operating, cash, and capital budgets
    • Monitor monthly budget and other financial information
    • Approve invoices and other arrangements before inception or payment
    • Prepare and deliver timely financial reports to the Board
  • Remain current with industry trends and ensure the Club implements improvements, as required
  • Champion the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction
  • Ensure compliance with all legal and regulatory matters affecting the Club, including health and safety protocols and processes

People:

  • Champion management philosophy that exemplifies the Club’s core values in making a healthy impact on the lives of members and the community. The Club’s values include: Passion for People, Strive for Excellence, Be Vulnerable, and Do Right.
  • Develop and monitor basic human resource policies consistent with treating employees fairly and in compliance with all laws and regulations.
  • Support direct reports by developing, defining, and managing goals and objectives, providing consistent feedback toward continuous improvement, and promoting personal development

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possesses the following core competencies, experience, and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires employees to enhance member experiences

Interpersonal/Fit:

  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills
  • A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence

Business/Finance Skills:

  • Possess an entrepreneurial spirit combined with a background in business management, including business development, finance, information technology, human resources, risk management and performance management
  • Promotes succession planning by preparing staff for key leadership roles

Qualifications and Experience

  • A post-secondary degree in business or a related discipline, e.g., Hospitality Management, Business Management, Golf Club Management
  • A minimum of five (5) years of directly related experience as a senior leader in the golf industry; experience in the private club, hospitality and resort industries preferred provided the candidate has golf industry experience
  • A Certified Club Manager designation (CCM) is preferred
  • Experience reporting to a Board with a club governance structure and processes to lead the Club to success

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by January 15, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Marine Drive COO Cover Letter” and “Last Name, First Name, Marine Drive COO Resume”) respectively to: execsearch@ggapartners.com. Please direct all inquires to the Search Consultant at the contact information listed below.

Marine Drive Golf Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager/Chief Operating Officer for The Club at Hōkūli’a

Date:

                       

General Manager/Chief Operating Officer
The Club at Hōkūli’a
Kona, Hawaii

The Club

Spanning three miles along the heart of the Kona Coast, the private community of Hōkūli’a lies on a lush 1,300 acres, just minutes from the town of Kailua-Kona. The sheltered climate provides gentle coastal breezes, ideal year-round conditions for outdoor living, golf and water pursuits.

Situated in the heart of this residential community is the Club at Hōkūli’a, home to the 7,337-yard Jack Nicklaus Signature Design golf course that features cascading fairways, risk/reward holes and dramatic ocean views.

The traditional Polynesian-style compound houses the men’s and women’s golf lounge, locker-room, golf shop, dining options, fitness center, a 3-lane lap pool, two Har-Tru tennis courts as well as the spa & massage facility which includes an open-air yoga studio. Surrounded by beautifully-manicured tropically landscaped grounds, the facility also features an expansive event-lawn area with endless ocean views for every type of entertaining and special events.

The Club at Hōkūli’a Overview:

  • Memberships – 258
  • Initiation Fee – $150,000
  • Annual Dues – $27,000 for club operations & capital expenses plus $4,500 for village fees
  • Gross Volume – $7.3 million
  • Food & Beverage Volume – $607,000
  • Gross Payroll – $2.2 million
  • Employees – 80
  • Board Members – 7
  • Average Member Age – 70
  • Strong balance sheet and positive cash flow
  • Championship golf course ranked six in Hawaii by Golf Digest

The General Manager/Chief Operating Officer Position

The General Manager (GM) has total operational responsibility for the club and reports to the board of directors. The GM oversees a private club with an 18-hole Nicklaus Signature golf course and clubhouse compound featuring an array of dining options and other amenities.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the stated mission.
  • Prepare comprehensive operating plans and budgets for board approval; operate in accordance with approved budgets.
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
  • Direct staff recruitment and training.
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
  • Assure that the highest standards of member service and satisfaction are established and achieved.
  • Operate the club is operated in accordance with all applicable local, state, and federal laws.
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business.
  • Ensure board-established committees are well-supported and operate in accordance with board-approved policies and directives.
  • Oversee security, risk management, and health/safety programs to maintain measures to protect members, employees, staff, and club physical assets.
  • Keep board thoroughly informed of club operations, member satisfaction, and financial performance.
  • Develop and oversee a comprehensive communications program that keeps all appropriate constituencies informed of relevant matters.
  • Interact with local community leaders and organizations.
  • Perform other duties and functions as the board may direct that are consistent with this job description.

Direct Reports:

  • Controller/Accounting
  • Office Manager
  • Golf Course Superintendent
  • Head Golf Professional
  • Facilities and Infrastructure Manager
  • Director of Food and Beverage
  • Executive Chef
  • Membership Director

Core Leadership Competencies:

  • Define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies.
  • Focus on the essentials, to attend to detail, and to follow through on decisions.
  • Create a sense of followership among subordinates.
  • Attract and develop a strong supporting management team.
  • Demonstrate a strong member satisfaction ethic; interact with membership frequently, in a friendly manner.
  • Articulate the highest performance and ethical standards, demand compliance and move swiftly and positively when corrective action is warranted
  • Cope with day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

  • Minimum of 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

A pre-employment drug screen and background check will be required. The position is available August 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 14, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hōkūli’a GM/COO Cover Letter” and “Last Name, First Name, Hōkūli’a GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about The Club at Hōkūli’a, please visit www.hokuliaclub.com

Executive Search: General Manager for Miramont Country Club

Date:

                       

General Manager
Miramont Country Club
Bryan, Texas

The Club

Miramont Country Club was built by owner and founder Donald A. Adam to fulfill his vision for the Bryan-College Station country club and residential neighborhood of international stature that could become a home away from home and a gathering spot for every occasion.

Since its debut in 2005, the Club has earned a reputation that embodies a first-class, family-focused and refined lifestyle, being named most recently as the sixth-best clubhouse in the country and the best in Texas by Club + Resort Business magazine.

The centerpiece of the Miramont amenity profile is the Robert Trent Jones II-designed golf course featuring an 18-hole championship layout and a 4-hole family course. The 93,000 square-foot Clubhouse is the gateway to casual and formal dining, 15 luxurious rooms to accommodate overnight guests, men’s and ladies’ locker rooms, the premier tennis venue and resort-style pool.

Miramont embodies southern hospitality and is dedicated to providing impeccable hospitality to its members, residents and guests.

Club Facts and Figures

  • Members: 380
  • Initiation fee: – Golf: $50,000
  • Employees: 160 to 180
  • Member Average Age: 58; Average age of a joining member is 45

Additional Club facts and figures will be shared with candidates selected for interviews.

Club Vision Statement

We create a home-away-from-home by maintaining a culture of integrity, excellence, gratitude and respect.

Club Mission Statement

We are committed to being an extraordinary, family-focused Club that consistently provides genuine hospitality, memorable events and superior facilities.

Club Core Values

These values apply to members, guests and team, preserving Miramont’s culture of integrity, excellence, gratitude and mutual respect:

  • Family-focused: We treat each other, Members and guests as family.
  • Affirmative environment: We strive to make the answer “YES.”
  • Welcoming: We communicate first, displaying authentic hospitality.
  • Commitment to growth: We continually evolve ourselves and our Club.
  • Professionalism: We are professional in everything we do.
  • Ownership: We take ownership of our actions.
  • Safety: We are committed to safety.

The General Manager Position

The General Manager reports to, and interfaces with a single owner on a regular basis to establish and implement programs, policies and procedures in accordance with the Club’s bylaws. There is no board or committees involved in the decision making process.

The successful candidate will be responsible for managing all club operations, including preparation of the annual operating plan and budget, as well as building and leading the management team and all staff to achieve the desired results.

The General Manager coordinates all management functions, and works in concert with the ownership to assist in the development of policies, programs and events to meet the Club’s near- and long-term objectives

Overseeing internal and external marketing strategies for membership growth and member engagement is a critical responsibility, as is serving as the lead coordinator of programming. The General Manager will be responsible for developing and maintaining synergy among all departments. He/she will set the tone for consistently delivering first-class hospitality and will communicate this expectation to the entire team.

The ideal candidate will be a capable leader with a strong presence who will maintain high visibility with the membership and staff.

Important Individual Characteristics

  • A genuine and enthusiastic personality with a passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the ownership and department heads.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • A strong understanding of top-notch golf operations, tournaments and events that lead to an elevated experience for members and guests.
  • Industry knowledge and creativity to elevate our food & beverage experiences.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • The desire to maintain high visibility among members and staff as the face of the Club.
  • Strength in communicating through digital tools, including the website and social media to correspond with the staff and membership.
  • Ability to develop a world-class team with a shared vision.

Direct Reports

  • Director of Membership & Communications
  • Director of Golf
  • Golf Course Superintendent
  • Director of Fitness
  • Director of Racquet Sports & Basketball
  • Director of Maintenance and Facilities
  • Clubhouse Manager
  • Executive Chef
  • Director of Catering
  • Business Manager
  • Human Resources Manager
  • Executive Housekeeper

Candidate Qualifications

  • A minimum of 5 to 7 years of progressive leadership and management experience within luxury hotels, resorts, private clubs or hospitality leisure environments. Along with seasoned professionals, current rising stars at well-recognized organizations, with verifiable records of achievement, will also be considered.
  • A Bachelor’s degree from an accredited college or university, preferably in Hospitality Management or Business is preferred but not required.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications, education and experience. The Club offers an excellent bonus and benefits package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, July 1, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Miramont GM Cover Letter” and “Last Name, First Name, Miramont GM Resume”) respectively to: execsearchus@ggapartners.com.  Please e-mail resume with references.

 

For more information about Miramont Country Club, please visit www.miramont.cc/

Executive Search: CFO, Goodwill Middle Georgia & the CSRA

Date:

 

Goodwill Middle Georgia

CHIEF FINANCIAL OFFICER
GOODWILL MIDDLE GEORGIA & THE CSRA
Augusta & Macon, GA

Our History

Dr. Edgar J. Helms, a Methodist minister, founded Goodwill in 1902 in Boston, MA. Dr. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired unemployed people to mend and repair the used goods. The goods were then resold, and proceeds paid the workers’ wages and were invested in the development of job training programs. The system worked, and the Goodwill philosophy of a hand up, not a hand out was born. Dr. Helms’ vision set an early course for what has become a $6.5 billion nonprofit organization with more than 165 autonomous member organizations worldwide.

Goodwill Industries of Middle Georgia, Inc. (GIMG) was founded in 1975 to serve individuals with disabilities and other special needs. Since that time, the organization has continued to grow, as illustrated by the following timeline:

1996 – Goodwill Industries of Middle Georgia, Inc. expanded its territory into Augusta, Georgia and Aiken, South Carolina, increasing the number of service counties to 35 to become Goodwill Industries of Middle Georgia and the Central Savannah River Area (CSRA).

2007 –  Helms College was established in Macon with the focus of creating an educational model for Goodwill Industries nationwide to provide skills training industry certifications, degrees in high-demand middle skill occupations in the culinary arts, medical/health, automotive technology, information technology and other occupational fields that lead to meaningful jobs for individuals.

2012 – A second campus for Helms College opened in Augusta offering education in culinary arts at its School of Hospitality.

2016 – The Augusta campus began offering classes at its School of Health Services. Helms College currently offers Associate Degree and Diploma programs in culinary arts at its Macon and Augusta campuses, and health services programs for Multi-Skilled Medical Assistant and Medical Administrative Assistant certification at the Augusta campus. The key differentiator of Helms College from other learning institutions is our abundant experiential learning.

Learn more at goodwillworks.org and  www.helms.edu

Goodwill Middle Georgia & the CSRA also operates Edgar’s Hospitality Group (EHG), consisting of  hospitality venues in Macon and Augusta with plans to build an agri-tourism campus at Lake Oconee Georgia. To learn more about the EHG properties, visit here.

What We Believe

Goodwill Industries believes work plays a critical role in the ability of individuals to achieve desirable life outcomes. The founder of Goodwill Industries, Dr. Edgar J. Helms, believed that individuals wanted and needed an opportunity, a chance beyond charity, and this basic philosophy has set the vision for the Goodwill movement since 1902.

Mission
We build lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

Values
I am proud to be Goodwill.
Service – I will practice hospitality.
Ownership – I will go above and beyond with every job I do.
Accountable – I will keep my commitments.
Respect – I will base my interactions with others on honesty and integrity.

The Role of the Chief Financial Officer

Reporting to the President/CEO, the Chief Financial Offer (CFO) will work closely with the CEO and peers to achieve GIMG’s 2025 strategic plan success measures through strategies that will enhance profitability, productivity and efficiency throughout the organization.

This key executive leadership position will lead the finance department, (annual operating budget of $55 million) with executive responsibility for budgeting, banking relationships, IT system, franchising, and mergers & acquisitions.

As member of the Goodwill Executive Leadership Team, the CFO will be expected to understand and fully embrace the faith-based, “hand up” mission of Goodwill and demonstrate daily the core values of service, ownership, accountability, and respect.

Principle Accountabilities – CFO

Plan and direct GIMG’s real estate activities, including land/building acquisitions and leasing/landlord relations. Develops all pro-forma presentations for GIMG board of director’s consideration.

  • Participate in organizational strategic planning initiatives and direct/coordinate activities of department in compliance with this plan.
  • In concert with VP Finance, plan and coordinate preparation of organizations annual operating business plan and budget, after collaborative negotiation with department executive leadership.
  • Assume lead role in all contract reviews/negotiations and project fiscal forecasting due diligence. Develop proposals for CEO’s consideration and approval.
  • Provide oversight for all capital development, and acquisition of funds for new ventures.
  • Interact with senior staff to identify, evaluate and promote new business opportunities.
  • Oversight responsibility of all Information Technology functions.
  • Identify agency “vital” operating data elements. Create and manage IS system to capture and disseminate data on a timely basis.
  • Create, foster, and manage third party relationships for banking, financing and other collateral administrative functions.
  • Review for implementation by VP of Finance, statutory and regulatory compliance procedures for all fiscal functions of the organization.
  • Work with VP of Finance to source, manage and publish annual certified fiscal and compliance audits.
  • Prepare and maintain investment policy and long-term investments, direct and monitor performance.
  • Responsible for all Risk Management and Loss Prevention functions.
  • Ensure compliance within areas of responsibility of all regulatory and accreditation bodies.
  • Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.
  • Build relationships with CFO’s from other Goodwill organizations and CFO’s from other colleges and universities to obtain best practice benchmark Ideas to incorporate into GIMG procedures.
  • Manage M/A and business collaborations and contract negotiations with prospective partner organizations.

Qualifications

  • CPA licensed professional with an MBA is preferred.
  • A blend of for-profit and non-profit executive experience gained leading diverse profit generating business lines.
  • Minimum five years of senior management experience with a mid-size company where turn-key leadership was required.
  • Experience developing information technology systems that support organization-wide operational strategic growth and sustainment.
  • Banking finance and investment senior experience.
  • Experience with mergers and acquisitions.
  • Experience with financial management of accredited federally financial aid eligible post-secondary Institutions preferred.
  • Demonstrated experience creating and taking new business ventures from a concept to a successful, revenue generating operation.
  • Superior budget and/or financial planning and management skills involving multi-million dollar and multi-site operations.
  • General administrative skills including developing, implementing and monitoring company-wide policies and procedures.
  • Excellent verbal and written communications skills.
  • Strong people skills with abilities to partner with a dynamic leadership team and interact with all levels of employees.
  • Must be aligned with and energized by Rev. Edgar Helm’s faith based social enterprise model to eliminate poverty one career at a time.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits
Salary is open and commensurate with qualifications and experience. The company offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Thursday, September 30, 2021.

Please email résumé with references. Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Goodwill CFO Cover Letter” and “Last Name, First Name, Goodwill CFO Resume”) respectively to: execsearchus@ggapartners.com.

Executive Search: Vice President, Hospitality at Edgar’s Hospitality Group

Date:

VICE PRESIDENT HOSPITALITY
EDGAR’S HOSPITALITY GROUP
Augusta, GA

 

The Company
Edgar’s Hospitality Group (EHG) is an LLC operated by Goodwill Industries of Middle Georgia (GIMG) that operates hospitality venues in Macon and Augusta with plans to build an agri-tourism campus at Lake Oconee Georgia. EHG is named after the founder of Goodwill Industries, Rev. Edgar J. Helms.

The hospitality enterprises include restaurants, conference centers, large food service contracts, a bakery café, a private city club, and a local farm to provide fresh products with a new agri-business that allows culinary agriculture certifications for students. Chef Frank Kassner is the Director of Culinary Operations for EHG and the corporate executive chef.

Edgar’s Hospitality Group was founded to provide a new source of revenue for GIMG and to create diverse applied learning venues for the students at Helms College’s School of Hospitality managed by Bruce Ozga, VP, Culinary Education.

What We Believe
Goodwill Industries believes work plays a critical role in the ability of individuals to achieve desirable life outcomes. The founder of Goodwill Industries, Dr. Edgar J. Helms, believed that individuals wanted and needed an opportunity, a chance beyond charity, and this basic philosophy has set the vision for the Goodwill movement since 1902.

Mission
We build lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

Values
I am proud to be Goodwill.
Service – I will practice hospitality.
Ownership – I will go above and beyond with every job I do.
Accountable – I will keep my commitments.
Respect – I will base my interactions with others on honesty and integrity.

Our Properties

Edgar’s Above Broad (Augusta, GA), recently opened in September 2020 as an exciting new 17,000 square foot indoor-outdoor restaurant and entertainment venue. www.edgarsabovebroad.com

 

The Pinnacle Club (Augusta, GA), a premier dining membership club in downtown Augusta which provides incredible views of the Savannah River and Augusta cityscape. www.pinnacleclubaugusta.com

 

Edgar’s Grille (Augusta, GA), an upscale casual restaurant which offers New American cuisine with a Southern Flair. www.edgarsgrille.com

 

Anderson Conference Center (Macon, GA), centrally located in the state, the Anderson Conference Center features 15,000 square feet of meeting space, including a 700-seat banquet space and six break-out conference rooms with premier technology. www.andersonconferencecenter.com

 

 

The Snelling Center (Augusta, GA), a conference venue co-located with Edgar’s Grille which can accommodate events from ten to 300 guests.
www.edgarsgrille.com/meetings-events

 

Edgar’s Bistro (Macon, GA), offers weekday lunch and dinner, a full-service bar and catering service. www.goodwillworks.org/upscalebistro

 

Edgar’s Bakehouse (Augusta, GA), bookstore and café which specializes in gourmet coffees, smoothies, paninis, salads, and fresh baked breads and desserts. An Edgar’s Bakehouse production bakery is being built for commercial baking enterprise launch in late 2021.

 

Wright’s Farm and Lake Oconee Agri-Tourism Farm Campus (Augusta, GA), coming soon. www.wrightsfarmaugusta.com

 

The Role of the Vice President, Hospitality

Reporting to the President/CEO, the Vice President, Hospitality will work closely with the CEO and peers to achieve GIMG’s 2025 strategic plan success measures through strategies that will enhance profitability, productivity and efficiency.

This key executive will lead the start-up and operations of all new hospitality operations, maintain benchmark controls and outcomes for existing properties, manage budgets, lead a large team and promote a culture of high performance.

As member of the Goodwill Team, the Vice President, Hospitality is expected to understand and fully embrace the faith-based, “hand up” mission of Goodwill and demonstrate daily the core values of service, ownership, accountability, and respect.

Principle Accountabilities – Vice President, Hospitality

> Lead Edgar’s Hospitality Group to be three things: profitable, a provider of vibrant applied learning enterprises for the students at Helms College, and a daily stage to tell the Goodwill life changing story in a manner that leads to philanthropic Investment.

> Direct the start-up and operational leadership of all new hospitality operations to be launched as applied learning venues associated with Helms College within GIMG’s thirty-five county territory and franchise operations in other Goodwill territories.

> Maintain benchmark operational controls and outcomes in existing hospitality business lines.

> Oversee development and implementation of budgets for multiple hospitality enterprise operations; responsible for meeting budget objectives for growth in revenues, gross margins, operating profit, and net cash flow.

> Assure top-line business growth through increased accountability, innovation, increased sales, expanded operations, reaching new markets and diversification.

> Annually revise and develop short and long-range plans for all assigned areas; establish performance measures for multiple enterprise operations.

> Maintain continuous lines of communication, keeping the President informed of all critical issues.

> Lead a large team of direct and indirect employees to ensure the execution and completion of business goals; evaluate performance for compliance with established policies and objectives of the company and contributions in attaining objectives.

> Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

> Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.

> Promote Goodwill externally as a community-based non-profit with a key human and economic development role.

Qualifications

> A graduate business or hospitality degree is required.

> Minimum five years of senior leadership of a restaurant group, an independent luxury resort or multi-faceted entertainment company.

> Multi-unit executive level hospitality operations leadership experience required.

> Demonstrated experience creating and taking new business ventures from a concept to a successful, revenue generating operation.

> Superior budget and management skills involving multi-million dollar and multi-site operations.

> General administrative skills including developing, implementing and monitoring company-wide policies and procedures.

> Excellent verbal and written communications skills.

> Strong people skills with abilities to partner with a dynamic leadership team and interact with all levels of employees.

> Must be aligned with and energized by Rev. Edgar Helm’s faith based social enterprise model to eliminate poverty one career at a time.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits
Salary is open and commensurate with qualifications and experience. The company offers an excellent bonus and benefit package.

Inquiries
Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, September 3, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Edgars VPH Cover Letter” and “Last Name, First Name, Edgars VPH Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Goodwill of Middle Georgia please visit www.goodwillworks.org; www.helms.edu; www.helmsgoldstandardculinary.com; www.edgarsabovebroad.com.

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