General Manager/Chief Operating Officer
The Club at Hōkūli'a
Kona, Hawaii

The Club

Spanning three miles along the heart of the Kona Coast, the private community of Hōkūli'a lies on a lush 1,300 acres, just minutes from the town of Kailua-Kona. The sheltered climate provides gentle coastal breezes, ideal year-round conditions for outdoor living, golf and water pursuits.

Situated in the heart of this residential community is the Club at Hōkūli'a, home to the 7,337-yard Jack Nicklaus Signature Design golf course that features cascading fairways, risk/reward holes and dramatic ocean views.

The traditional Polynesian-style compound houses the men’s and women’s golf lounge, locker-room, golf shop, dining options, fitness center, a 3-lane lap pool, two Har-Tru tennis courts as well as the spa & massage facility which includes an open-air yoga studio. Surrounded by beautifully-manicured tropically landscaped grounds, the facility also features an expansive event-lawn area with endless ocean views for every type of entertaining and special events.

The Club at Hōkūli'a Overview:

• Memberships - 258
• Initiation Fee - $150,000
• Annual Dues - $27,000 for club operations & capital expenses plus $4,500 for village fees
• Gross Volume - $7.3 million
• Food & Beverage Volume - $607,000
• Gross Payroll - $2.2 million
• Employees – 80
• Board Members – 7
• Average Member Age – 70
• Strong balance sheet and positive cash flow
• Championship golf course ranked six in Hawaii by Golf Digest

The General Manager/Chief Operating Officer Position

The General Manager (GM) has total operational responsibility for the club and reports to the board of directors. The GM oversees a private club with an 18-hole Nicklaus Signature golf course and clubhouse compound featuring an array of dining options and other amenities.

Primary Responsibilities:

• Coordinate the development and execution of the club’s long-range and annual business plans to achieve the stated mission.
• Prepare comprehensive operating plans and budgets for board approval; operate in accordance with approved budgets.
• Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
• Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
• Direct staff recruitment and training.
• Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
• Assure that the highest standards of member service and satisfaction are established and achieved.
• Operate the club is operated in accordance with all applicable local, state, and federal laws.
• Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
• Provide the board and committees with relevant information on trends and developments in the club/residential community business.
• Ensure board-established committees are well-supported and operate in accordance with board-approved policies and directives.
• Oversee security, risk management, and health/safety programs to maintain measures to protect members, employees, staff, and club physical assets.
• Keep board thoroughly informed of club operations, member satisfaction, and financial performance.
• Develop and oversee a comprehensive communications program that keeps all appropriate constituencies informed of relevant matters.
• Interact with local community leaders and organizations.
• Perform other duties and functions as the board may direct that are consistent with this job description.

Direct Reports:

• Controller/Accounting
• Office Manager
• Golf Course Superintendent
• Head Golf Professional
• Facilities and Infrastructure Manager
• Director of Food and Beverage
• Executive Chef
• Membership Director

Core Leadership Competencies:

• Define a simple and understandable vision of success for the management team.
• See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies.
• Focus on the essentials, to attend to detail, and to follow through on decisions.
• Create a sense of followership among subordinates.
• Attract and develop a strong supporting management team.
• Demonstrate a strong member satisfaction ethic; interact with membership frequently, in a friendly manner.
• Articulate the highest performance and ethical standards, demand compliance and move swiftly and positively when corrective action is warranted
• Cope with day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

• Minimum of 7 years of progressive leadership and management experience in a private club or hospitality environment.
• Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
• Certified Club Manager (CCM) or in active pursuit of designation preferred.

A pre-employment drug screen and background check will be required. The position is available August 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 14, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hōkūli'a GM/COO Cover Letter” and “Last Name, First Name, Hōkūli'a GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about The Club at Hōkūli’a, please visit www.hokuliaclub.com