General Manager / Chief Operating Officer
Silver Springs Golf & Country Club

Silver Springs Golf and Country Club is a premier private, member-owned golf and dining facility located in Calgary, Alberta.  The Club aspires to provide the best possible member and guest experience both on and off the golf course.  Members truly participate here, in a Club where quality of life and their recreation is further improved by belonging to Silver Springs.

Silver Springs is ideally situated on an expansive, 260-acre property in northwest Calgary, 15 minutes from the downtown core.  Many of the Club’s members live in the neighborhood surrounding the Club, contributing to a vibrant culture and high usage. The Club continues to craft a culture of service and remarkable care that extends throughout the golf course, the recently renovated clubhouse and through quality member events. Members express high overall satisfaction in recent surveys, and the golf course and experience is consistently rated very well.

To learn more about the Club, visit Home - Silver Springs Golf & Country Club

 

ABOUT THE CLUB:

Club Facilities:

• 18-hole championship golf course
• Premium clubhouse including:
  • Formal dining area
  • Social lounge areas
  • Spacious and clean locker rooms

Club Overview:

• Total members: 1,016
• Total Shareholders: 512
• Initiation fee + shareholder price: $30K
• Annual Shareholder dues: $5,500
• Annual facility improvement fee: $600
• Annual dues revenue: $3.9M
• Gross revenue: $6.2M
• F&B revenue: $1.8M
• Average member age: 65
• Rounds of golf annually: 40K
• Full-time equivalent employees: 18
• Total active employees: 115 at peak season

GENERAL MANAGER RESPONSIBILITIES

• Leading and managing a culture that provides exceptional, personalized member and guest experiences
• Ensuring the long-term success and sustainability of the Club
• Creating and directing programs with goals of ensuring effective financial stewardship, enhancing member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club
• Working closely with the Club’s president, Board of Directors and various operational committees to ensure development and execution of successful work plans
• Providing financial leadership that includes the development, analysis and execution of Club budgets, periodic financial reporting, and the implementation of appropriate and up-to-date financial and system controls
• Providing leadership to the Turf Care, Pro-Shop, Food & Beverage, and Administrative areas
• Creating specialized programs and providing direction to the Food & Beverage area that encourage growth of the Club’s outside, catered events and effective year-round use of the clubhouse, while minimizing member conflicts during the golfing season
• Recommending and implementing policies that enable the Club to adhere to all aspects of applicable government laws and regulations
• Ensuring staff and member understanding and adherence to all Club bylaws and policies
• Embody the vison, mission, purpose and values of Silver Springs

ESSENTIAL FUNCTIONS

LEADERSHIP

• Leading, inspiring, and developing all staff in order to achieve the highest results and standards
• Ensuring all business units - Turf Care, Pro Shop, Food & Beverage, Administration, and Facilities – develop goals and achieve objectives aligned with the Club’s strategic plan and annual operating plans
• Providing coaching, mentoring and advice to employees
• Taking responsibility for employee actions and results
• Lead all Human Resource related functions and issues

DIRECTING THE OPERATIONS OF THE CLUB

• Focusing on day-to day operations to meet financial and performance goals
• Overseeing the marketing and membership development activities
• Facilitating communication and information flow with the Management Team, the Board and Member Committees
• Providing direct expertise and oversight to the Club’s Food & Beverage catering activities to ensure required growth
• Recommending Club policy changes and enhancements while ensuring adherence to same
• Lead the planning and execution of capital projects

MEMBERSHIP SALES

• Focus on selling shares to reach targeted budget number
• Oversee the marketing plan, communications, and social media for the Club
• Point of contact for all new member enquiries
• Manage trial, designate, sponsored intermediate member lists and wait lists

 MEMBER EXPERIENCES

• Seeking ways to provide the Club’s members and guests an exceptional quality experience while balancing the financial needs of the Club
• Maintaining a high profile and visibility with the members and continually seeking ways of improving member communications

FINANCIAL EXCELLENCE

• Working closely with the Club’s Controller, implementing financial programs that seek to achieve the Club’s strategic goals
• With the operations team, developing the Club’s annual budget for approval by the Board
• Manage and update the long-range capital plan and present
• Ensuring the budget is adhered to and seeking ways to optimize and revenues and expenses
• Improving the Club’s systems and controls
• Oversee Men’s Section, Ladies Section, and Junior Section budgets

 EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING

• Providing guidance in the selection and compensation of staff and leading the selection process of all management staff
• Encouraging and overseeing the development of training programs that enhance employee skills and align with strategic objectives
• Fostering a team environment that builds the desired culture and encourages open communication among staff
• Keeping employees informed of all matters and leads periodic meetings with management and staff

COMMUNITY/PUBLIC RELATIONS

• Developing and maintaining effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials
• Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensures Club participation in relevant industry, trade and community events
• Promoting the reputation of the Club internally and externally, including the golfing, sporting and dining club industries
• Working with member and supplier partners in development, marketing and sales to promote the Club

BOARD RELATIONS & CLUB COMMITTEES

• Maintaining close and effective communication with the President, Board of Directors and Operational Committees and leadership at all Board meetings
• Being a standing member of the Executive Committee
• Continually seeking ways of improving the effectiveness of the Club’s governance and committee structure to ensure development and alignment of strategic goals

HEALTH, SAFETY, ENVIRONMENT AND SECURITY

• Ensuring effective Club health, safety, environment and security policies and procedures are developed and implemented, in accordance with relevant government regulations and are being followed by all staff and members
• Ensuring that regular inspections are taking place and follow-up actions are implemented

REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President.

DIRECT REPORTS

Golf Course Superintendent, Head Golf Professional, Controller, Executive Chef, Food & Beverage Manager, Communications and Marketing Specialist, and Clubhouse Maintenance Supervisor.

COMPENSATION:

Silver Springs will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 7, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Silver Springs) and email to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com