Over the past two decades, GGA has developed a keen understanding of the unique dynamics of the private club industry and the critical role staff play in creating exceptional member experiences.

To elevate the commitment and camaraderie of your team, GGA offers tailored solutions, specific to the private club industry, that enhance team performance and, ultimately, member satisfaction. Our People Services are led by senior practitioners with deep club operating and organizational experience, drawing on the full strength of our Strategy and Operations team.

Employee Surveys Provide Insight
To develop successful programs, it is essential to understand your team’s current mindset. Employee surveys provide valuable insight into engagement, satisfaction, and areas for improvement. GGA’s customized survey solutions to gather actionable data include:

Custom Survey Design | Confidential Administration | Data Analysis & Reporting | Action Planning

Coaching and Mentoring
Great clubs are built by great people. GGA works one-on-one and in small groups with general managers, department heads, and emerging leaders to strengthen leadership capability, build confidence, and support professional growth. Our coaching and mentoring draws on the experience of senior practitioners who have led clubs and teams, pairing practical, club-specific guidance with proven development frameworks to help your leaders navigate change, improve performance, and prepare for greater responsibility.

Strategic Plan Implementation
A strategy only creates value when it is executed. GGA helps clubs move from planning to performance, keeping the plan active after it is approved and connected to budgeting, capital planning, governance, and day-to-day operations. Our support is designed to maintain momentum and accountability without adding administrative burden, and includes:

• Implementation launch support to translate the plan into clear first-year priorities, owners, and timing
• Ongoing communications updates that keep members and staff informed on what is changing and why
• Monitoring and check-ins against a core set of KPIs to track progress and surface issues early
• Light-touch plan updates so the Board and management always work from a current, relevant plan

ELEVATING PERFORMANCE THROUGH TARGETED PROGRAMS

Performance Management
To keep performance reviews meaningful and your staff engaged, GGA designs and implements custom performance management programs that align individual goals with your club’s strategic objectives, leading to increased productivity, improved employee engagement, and a clear path for succession planning.

Operating Procedure Documentation
To streamline new employee onboarding, GGA develops clear, concise, and accessible documentation of your club’s operating procedures, including comprehensive training materials.

Change Management
To ensure new initiatives are met positively by your staff, GGA provides expert guidance and support to help you manage change within your club, whether related to strategic planning, new policies, or operational shifts. Implementing the GGA change management program minimizes disruption and resistance while ensuring smooth transitions through maximized team buy-in and adoption.

Additional Skill-Building Workshops
We offer a range of interactive workshops designed to enhance key skills and drive organizational improvement:

• Innovation: Foster a culture of creativity and problem-solving.
• Team-Building: Strengthen team bonds and improve communication.
• Goal Setting: Empower your team to achieve ambitious goals.
• Collaboration: Enhance teamwork and cross-functional collaboration.
• Hiring for Fit: Identify the traits of your top performers and screen candidates for those qualities.