Launched in 2020 to provide club industry operators insights into club members’ changing preferences and desires, this installment of the Club Members Perspective goes beyond current habits and preferences to examine the underlying reasons behind members’ behaviors.

This year’s survey results show:

Members find emotional connection value over all other types of value, including the often-discussed cost-benefit. 

Members are motivated by the desire to access amenities and services, followed by having the right culture. 

Generationally, younger members place higher importance on most club areas, as they plan to use the facilities more than their seasoned counterparts. 

While members agree that the social environment is critical, a desire for non-traditional usage of the club is not universal.  

Members' concerns mirror those of managers – there is a growing concern related to the lack of people to work in clubs. 

While members plan on staying longer, this increased member ‘stickiness’ could be a challenge moving forward.  

Read now

About GGA Partners
GGA Partners™ is an international consulting firm and leading advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities.  We work with owners, asset managers, club and community leaders, investors and real estate developers tackle challenges, achieve objectives, and maximize asset performance. Established in 1992 as the KPMG Golf Industry Practice, our global team of experienced professionals leverage in-depth business intelligence and proprietary global data to deliver impactful strategic solutions and lasting success. GGA Partners has offices in Toronto, Ontario, West Palm Beach, Florida, Phoenix, Arizona and Dublin, Ireland.

GGA Partners is proud to be a long-standing CMAA Business Partner.

For further information, contact:

Dr. Eric Brey, Ph.D.
Director
GGA Partners
t: 715.505.7716
e: eric.brey@ggapartners.com