General Manager
The Glencoe Golf & Country Club

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The Glencoe Golf & Country Club is one of the most prestigious private golf & country clubs in North America. It is located along the scenic Elbow River just outside of Calgary, Alberta. The golf course, with four unique layouts encompassing 45 holes designed by architect Robert Trent Jones Jr., is the largest club of its kind in Canada. The Meadows and Bridges layout has 27 holes and The Forest course, has 18 holes. The Club boasts a world-class practice facility, a newly renovated Professional Shop and Member Dining areas.   

The Glencoe Golf & Country Club is seeking a proven, highly motivated individual with a hospitality DNA and love for the game of golf to act as the primary leader for the operation of our outstanding club. The General Manager will report directly to the CEO, who strategically oversees both The Glencoe Club and The Glencoe Golf & Country Club.

Mission

Creating Exceptional Experiences.

It is the experience that counts! We create memories for all ages in their athletic, recreation, education and social pursuits. We complement our excellent facilities by providing exceptional experiences to our members, guests, employees and the community.

Vision

To be our members’ second home, providing excellence in all that we do.

The Glencoe Club is the next best place to be, other than home, for our members, guests and employees. We care for them and treat them as our family. While providing many of the comforts of home, our Clubs strive to be all-inclusive facilities for our families. We excel in all that we provide.

Values

RESPECT - We recognize and respect all individual’s unique contributions in a culture of inclusion.

WELLNESS - We have a commitment to the health, fitness, well-being and safety of our members, guests, and employees.

INTEGRITY – We always do the right thing; we say what we mean and do what we say.

RELATIONSHIPS - Relationships are the cornerstone of the Club’s success.

CARING - Members and staff care about the Club, each other, and the community.

INNOVATION - We always look for better ways to do things.

The Position

The Glencoe Golf & Country Club General Manager is responsible for leading and inspiring the entire team of professionals to consistently provide Members with the best all-around golf club and hospitality experience possible. This position is highly engaged in all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.

In each of these realms, meeting expectations means Member’s needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager will demonstrate and set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of The Glencoe Golf & Country Club core values in every interaction with Members, guests, and The Glencoe Golf & Country Club team.

It is essential that the General Manager communicate effectively, build quality relationships and teams while ensuring common goals and objectives are met with employees, Members, and Board of Directors.

The General Manager will oversee the daily operations of The Glencoe Golf & Country Club and be responsible for the development and implementation of all operational plans, ensuring key performance indicators are met. The successful candidate will coach, develop, and monitor a management team and staff focused on delivering a high level of programming and services that meet or exceed member expectations in all areas including golf course, pro shop, outdoor services, building operations, food and beverage outlets, social events and practice facilities. The General Manager will also lead the development of annual operating and capital budgets, playing a key part of the strategic planning process.

Requirements

• Proven and progressive track record in a senior management capacity at a private club.
• Completed post-secondary education in hospitality, business, or a related field.
• Working towards or having achieved a Certified Club Manager (CCM) designation and/or a PGA designation is preferred.
• Excellent communication, writing and public speaking skills.
• A diplomatic, outgoing personality able to foster collaborative relationships with members, employees and the executive team.
• An inspirational, charismatic leader with a history of building strong, motivated, and effective teams.
• Demonstrated ability to provide direction, performance feedback, and recognition that leads to positive outcomes.
• A team player who acts as an ambassador while managing, organizing, motivating and training employees effectively.
• Previous experience in golf operations, turf care, golf retail, and food & beverage.
• Knowledgeable and proficient at the game of golf, with the ability to understand members' needs and desires for a high-level golf experience for them, their families and guests.
• Strong organizational, interpersonal, and management skills with the ability to effectively delegate and manage the performance of others.
• A strategic thinker with strong business acumen and financial knowledge complimented by entrepreneurial skills.

The Relationships

• Reports directly to the CEO of The Glencoe Club
• Responsible for building deep and meaningful relationships with Members and team members to ensure the wants and needs of all constituencies are heard, understood, and acted upon when needed. The General Manager should have outstanding relationships and consistent communication with his/her direct reports as well as the CEO and Board of Directors. Indirectly oversees all the full and part-time staff.
• Works closely with the Senior Leadership Team to ensure supportive, collaborative, and consistent programs and practices.
• Primary management liaison with the Golf Club Committees:
  • Golf Committee
  • Greens Committee
  • Men’s Committee
  • Women’s Committee
  • Junior Committee
  • Invitational Tournament Committee
• In conjunction with the CEO, attends and contributes to the Board of Director’s Standing Committees and Board Meetings.
• Leads with a humble heart of service while also knowing when confidence is needed. The General Manager must be able to lean into tough situations, when needed, all while keeping the composure of a confident leader with the broader team.
• Networks continually within the golf industry to consistently bring in innovative ideas, best practices, and latest trends all while keeping the level of class and elegance expected at The Glencoe Golf & Country Club. This individual should also bring an extensive network based on their previous job experience.

The Responsibilities

Member Services

• Ensures a family-oriented focus of the club.
• The Glencoe Golf & Country Club General Manager is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.
• Responsible for continually developing The Glencoe Golf & Country Club team to ensure they are learning, growing, and advancing their careers.
• Demonstrates and delivers the highest quality of service and appearance in all areas of including, but not limited to, Food and Beverage, Housekeeping, Facility and Ground Maintenance, Club Operations, and Club Events.
• It is essential that the General Manager be able to communicate, build relationships with and ensure common goals and objectives are met with the staff, Members, and Board of Directors. The successful incumbent will remain accessible to the membership on a day-to-day basis.
• Attends events and functions at the Golf Club and in the community to promote the Club.
• Participates in golf with members with different skill levels.
• Development of a comprehensive understanding of the needs of the membership and implement plans accordingly.
• Creates an employee culture of service excellence, recognition, and innovation in all aspects of operations.
• Ensures members are aware of and adhere to rules and regulations.
• Ensure effective communication and ongoing good relationships with the surrounding neighbours.

Human Resources

• Responsible for all personnel matters including hiring, supervising, performance management, and training staff.
• Ensuring the adherence to all HR policies, programs, and practices by staff members.
• Prioritizes employee engagement and experience through programs, supports, development, benefits, recognition, and sound leadership that enhance our culture.
• Implements people strategies to make the club a top employer in the local, regional and national golf communities in Canada.
• Responsible for compliance with employment and other laws relating to the club, its members, and staff as well as its operations.

Financial Management

• In cooperation with the CEO and the CFO, the General Manager is accountable for ensuring the continuing financial viability of the Club.
• Develops and implements the annual operating and capital budgets.
• Responsible for setting, monitoring, and achieving financial goals.
• Ensures financial and inventory controls are in place and adhered to.
• Completes monthly analysis of financial statements and quarterly forecast to the end of the fiscal year.
• Authorizes expenditures within budget parameters.
• Ensures that the entire club adheres and is complying at all times with all legislation whether, not-for-profit, employment, labour standards, human rights or others.

 Strategic Planning

• Contribute to the ongoing development of the five-year strategic plan.
• Development and implementation of a business plan to achieve Strategic Priorities and Objectives.
• Preparation of a biannual Strategic Priority achievement progress report.

Membership Marketing and Sales

• Ensure the development and implementation of an effective marketing and sales plan.
• Responsible for the achievement of membership sales goals.
• Develops, promotes and protects the appropriate high level “brand” in all aspects of the operation.
• Ensures sound professional, multi-domain two-way communication with the membership, staff, committees, and board of directors.

Health and Safety

• Ensures compliance with all Glencoe Health and Safety standards and the Alberta Occupational Health and Safety regulations.
• Responsible for the health, safety and security of all members and staff, as well as guests and contractors visiting the club.

Golf Course

• Ensures well-appointed golf courses and practice facilities to achieve the best possible playing conditions.
• Within set parameters ensures maximum availability for member play and effective booking systems.
• Ensure implementation of flood protection measures.

Club operations.

• Ensures the building is well appointed, clean, and maintained.
• Maintains the provision of high-quality food and beverage services.
• Ensures a well-stocked profitable golf shop.
• Provide excellent outdoor member services.
• Oversee the contract operators of the Water Treatment Plan to ensure the provision of clean domestic drinking water for the club and up to ninety households in the Stonepine community.

Remuneration

The Glencoe Golf & Country Club offers a competitive salary, comprehensive health and dental plan, RRSP matching, excellent working environment featuring opportunities for training and development, an employee referral program, and numerous employee recognition programs.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by May 10th, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Glencoe).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com