Lesson #12 of GGA Director Colin Burns'
31 years | 31 Lessons
We're all been taught to exceed member expectations, but sometimes that simply isn't possible.
Colin shares the importance of communications to balance expectations.
Knowing what members want and need is a primary focus in most private club boardrooms. Club leaders are inundated with special requests and sometimes selfish recommendations from […]
March 5, 2025
It’s Survey Season
“Clubs that do not objectively survey their members and rely on ‘perception’ are more likely to perceive higher overall satisfaction than clubs who actually […]