Lesson #15 of GGA Director Colin Burns'
31 years | 31 Lessons
In Lesson 15, Colin shares how he can tell the moment he sets foot at a club whether someone is paying attention to the details. Watch his video to learn why it is important.
Knowing what members want and need is a primary focus in most private club boardrooms. Club leaders are inundated with special requests and sometimes selfish recommendations from […]
March 5, 2025
It’s Survey Season
“Clubs that do not objectively survey their members and rely on ‘perception’ are more likely to perceive higher overall satisfaction than clubs who actually […]