Research Brief: Stakeholder Expectations of Club Leaders’ Skills

Today, finding the right club leader is less about finding someone with experience – it’s more about using data to find the right professional to match the skills needed for a […]

https://ggapartners.com/2023/08/stakeholder-expections-of-club-leaders/ The Next Chapter in Club Governance: An Interview with Michael McCarthy

Michael McCarthy is the CEO/General Manager of Addison Reserve Country Club in Delray Beach, Florida, a position he has held for 17 years. In 2007, Michael served on an Advisory […]

https://ggapartners.com/2023/08/next-chapter-club-governance/ Between Members and Governance: Member Discipline Today

The call went something like this: “We need your advice in a disciplinary matter here at the club. It seems that one of our members was making offensive statements when a fellow […]

https://ggapartners.com/2023/08/member-discipline-club-governance/ Finding The Perfect Match

Growing up in a small town in Southwestern Ontario, my formative years were deeply influenced by sports and various activities. From a young age, I found myself immersed in a […]

https://ggapartners.com/2023/08/perfect-match-tyler-macpherson/ The Brave New World of Online Voting

If the noise associated with the 2020 and 2024 national elections is any indication, there is no shortage of public distrust of electronic voting systems, which have been around […]

https://ggapartners.com/2023/08/brave-new-world-online-voting/ Executive Sessions: What, When, How, and Why

How many private club boards include executive sessions as part of their board meetings? Not enough, in our view. Although executive sessions can play an important role in a […]

https://ggapartners.com/2023/08/executive-sessions-what-when-how-why/ Getting to What Matters in Member Satisfaction

“There is no way to make every member happy. No matter what a club does, someone will always be unhappy. Some members will never be satisfied.” These are all common […]

https://ggapartners.com/2023/08/getting-to-what-matters-member-satisfaction/ How a Club Works: Back to Basics

When our children were young, they had an endless stream of questions, often beginning with the words “how” and “why.” One day, we bought them a book entitled, “How […]

https://ggapartners.com/2023/08/how-a-club-works-back-to-basics/ Revisiting the Board Policies Manual

During the Hundred Years War, the English army laid siege on Harfluer, France, and blew a hole in its fortification. After King Henry’s troops tried and failed in an initial […]

https://ggapartners.com/2023/08/revisiting-the-board-policies-manual/ Member Satisfaction Trends & the Importance of Continuous Measurement

Club leaders generally have a strong pulse on the strengths and weaknesses of the member experience at their club. But given the amount of direct member feedback that Club Managers […]

https://ggapartners.com/2023/08/member-satisfaction-trends-continuous-measurement/