“There is no way to make every member happy. No matter what a club does, someone will always be unhappy. Some members will never be satisfied.” These are all common […]

When our children were young, they had an endless stream of questions, often beginning with the words “how” and “why.” One day, we bought them a book entitled, “How […]

During the Hundred Years War, the English army laid siege on Harfluer, France, and blew a hole in its fortification. After King Henry’s troops tried and failed in an initial […]

Club leaders generally have a strong pulse on the strengths and weaknesses of the member experience at their club. But given the amount of direct member feedback that Club Managers […]

As the club industry continues to evolve following the COVID-19 pandemic, many clubs are facing the challenge of finding the next great Chief Operating Officer/General Manager […]

People fear change when they don’t understand the reason for it. And when they don’t understand the reason, they resist it. In our work related to capital investment […]

What do people think when you walk into a room, open your mouth to speak, or engage with others? Are they excited for what is about to happen? How do they see you, and how do they […]

Since 2012, the Federal Reserve has targeted a 2% inflation rate for the US economy; however, recent inflation rates are currently hovering closer to 6%, after averaging 8% in […]

The Covid-19 pandemic accelerated digitization across many sectors, inspiring many to wonder: why didn’t we do things in this way before? This is indeed the case for electronic […]

Some club leaders believe that it is a fool’s mission to try to understand what members want. In fact, it is quite simple…you need to ask members what they want. Michael […]