People Services
Leaders are those who have the courage to go first taking the risk to open the path for others.
Elevate Your Club's Performance with GGA’s Private Club People Services
Over the past two decades, GGA has developed a keen understanding of the unique dynamics of the private club industry and the critical role staff play in creating exceptional member experiences.
To elevate the commitment and camaraderie of your team, GGA offers tailored solutions, specific to the private club industry, to enhance team performance and, ultimately, member satisfaction.
EMPLOYEE SURVEYS PROVIDE INSIGHT INTO TEAM SENTIMENT
Before embarking on development programs, we believe it is essential to understand your team’s current mindset. By executing employee surveys, valuable insights into employee engagement, satisfaction, and areas for improvement are provided.
GGA’s customized survey solutions to gather actionable data include:
Custom Survey Design
Our surveys are tailored to your club’s specific needs and objectives, ensuring the most relevant data you need is collected.
Confidential Administration
We handle all aspects of survey administration, guaranteeing confidentiality and encouraging honest feedback.
Data Analysis & Reporting
Our analysts parse the data to provide clear, concise reports highlighting key benchmarks, strengths, and areas for focus.
Action Planning
We help you translate survey results into concrete action plans to address employee concerns and improve the workplace environment.
ELEVATING PERFORMANCE THROUGH TARGETED PROGRAMS
Performance Management
Challenge: Performance reviews are falling flat. The struggle to engage your staff or develop internal talent.
Solution: We design and implement custom performance management programs that align individual goals with your club’s strategic objectives, leading to increased productivity, improved employee engagement, and a clear path for succession planning.
Benefits:
– Unlock your team’s full potential.
– Boost productivity and engagement.
– Streamline performance reviews.
– Implement development and succession planning.
Operating Procedure Documentation
Challenge: Is onboarding new employees a challenge? Do you lack standardized training materials? Is inconsistency impacting your operations?
Solution: We develop clear, concise, and accessible documentation for your club’s operating procedures, including comprehensive training materials.
Benefits:
– Eliminate confusion and inconsistencies.
– Improve efficiency and reduce errors.
– Onboard new employees effectively.
Change Management
Challenge: Are you facing resistance to change within your club? Are new initiatives struggling to gain traction?
Solution: We provide expert guidance and support to help you effectively manage change within your club, whether it’s related to strategic planning, new policies, or operational shifts.
Benefits:
– Minimize disruption and resistance.
– Ensure smooth transitions.
– Maximize buy-in and adoption of new initiatives.
Other Skill-Building Workshops:
We offer a range of interactive workshops designed to enhance key skills and drive organizational improvement:
Innovation: Foster a culture of creativity and problem-solving.
Team-Building: Strengthen team bonds and improve communication.
Goal Setting: Empower your team to achieve ambitious goals.
Collaboration: Enhance teamwork and cross-functional collaboration.
Hiring for Fit: Learn to identify the traits of your top performers and how to effectively screen candidates for those qualities
Contact us today to discuss how we can help you create a high-performing team and elevate the member experience at your club.
UNLOCKING POTENTIAL WITH DiSC® ASSESSMENTS
DiSC assessments are a trusted tool for HR and talent management professionals looking to develop individuals in areas such as leadership, management, sales, and team building. These assessments also provide valuable insights into individual work styles, communication preferences, and potential growth areas.
Dr. Eric Hutchison, a recognized expert in this field and recent contributor to BoardRoom Magazine, is an Authorized Partner and Certified Trainer with Wiley (the publisher of DiSC Assessments). He’ll work with you to provide tailored DiSC assessments for various roles within your club.
DiSC Assessment Options
For All Staff Levels
DiSC Workplace: The foundations of DiSC, this assessment can help foster stronger workplace relationships by helping individuals understand their own style and how to effectively interact with others.
Productive Conflict: Equip your team with the skills to navigate conflict constructively, turning challenges into opportunities for growth. This assessment increases self-awareness around conflict behaviors and promotes effective responses for both employee and member interactions.
Agile EQ: Develop emotional intelligence within your team. Participants learn to recognize and respond appropriately to the emotional and interpersonal dynamics of various situations, leading to improved interactions with each other and your members.
DiSC Sales: Empower your sales team to create exceptional, member-centric experiences. This assessment provides a dynamic tool for understanding member needs and tailoring their approach for optimal results.
For Management & Leadership
DiSC Management: Equip your managers with the skills to effectively engage, motivate, and develop their teams. This assessment is the cornerstone of building a strong management development program within your club.
DiSC Leaders: Cultivate impactful leadership across your club. This assessment guides leaders through the process of vision creation, alignment, and execution, ensuring your club’s strategic goals are achieved.
Interactive DiSC Workshops
Our engaging DiSC workshops bring the assessments to life, providing practical applications and fostering team cohesion.
• Format: Four-hour workshops (ideal for in-person delivery) or modular sessions (suitable for remote learning).
• Customization: We tailor each workshop to your club’s specific needs and objectives.
• Flexibility: Workshops can be broken into modules for easier absorption and practice.
• Group Discounts: Workshops are ideal for ~20-25 participants. Bundled pricing is available for multiple workshops.
