The call went something like this: “We need your advice in a disciplinary matter here at the club. It seems that one of our members was making offensive statements when a fellow […]

Some club leaders believe that it is a fool’s mission to try to understand what members want. In fact, it is quite simple…you need to ask members what they want. Michael […]

This GGA Partners whitepaper discusses new approaches to understanding private club members. By re-imagining the potential of member feedback and charting a path towards maximizing […]

In his business leadership bestseller, “The 7 Habits of Highly Effective People,” Stephen Covey talks about the need to balance productivity and effectiveness in order to […]

Effective boards set goals and work to achieve them.  The best, top-performing boards execute an annual self-assessment of their performance.  This is the time of year to […]

In the 2010 remake of True Grit, Arkansas farm girl Mattie Ross sets out on a quest to track down her father’s murderer. Knowing her journey will take her over tough terrain and […]

Those who know our firm are aware of the value we place on plans that focus resources and actions against strategic goals and objectives. But too often our plans turn into […]

The need to grow membership keeps me up at night. Where should clubs focus their attention to find new members? A bleary-eyed Keith Richards awoke with music in his head. He […]

At one point in Neil Simon’s Tony Award-winning Biloxi Blues, Sgt. Merwin Toomey tells his young recruit, Eugene Morris Jerome, “If there were no such thing as problems, we […]

Golf has a tendency to exist in a vacuum, one where blinders we sometimes wear with pride make us inattentive to happenings outside the confines of our green fairways. But looking […]