Month: April 2022

Executive Search: Director of Finance for The Toronto Lawn Tennis Club

Date:

                       

    Director of Finance
The Toronto Lawn Tennis Club
Toronto, Ontario

The Club

The Toronto Lawn Tennis Club is a private members’ club in the heart of Rosedale, Toronto, and is conveniently located on the Yonge Street subway line. The Club has a long history, since 1876, of providing excellent tennis courts, coaching and programming for players of all ages and has built its reputation as the premier tennis club in Canada

In addition to 18 tennis courts (four indoors) the Club has four squash courts, a Fitness Centre, a seasonal pool, a Wellness Centre, and food and beverage outlets. The Club has 3,000 members, including family members of all ages; annual revenues are approximately $14 million.  From high-caliber tennis, to all-around athletics and exceptional social scene, membership is about belonging to a uniquely warm community located right in the heart of Rosedale.

The Toronto Lawn Tennis Club is a historic facility that has been witness to the best tennis since the 19th century. Legends like Borg, Navratilova, Connors and Evert have all graced the club’s Har-Tru courts.

The Position

We are recruiting an accomplished full time Director of Finance to take charge of the Club’s accounting and finance functions. Reporting to the General Manager/Chief Operating Officer (GM/COO), the Director of Finance is an integral member of the Senior Management Team and will lead an accounting team of three people.  The Director of Finance is a contributing team manager to the overall Club operation, and manages the financial operations of the Club, supervises the accounting functions, and provides analytical support to the GM/COO, Finance Committee, Board of Directors and others for planning, budgets, and solutions to business problems.  This includes recommendations on the implementation and maintenance of the Club’s financial plans and policies, its accounting practices, fiscal records, and the preparation of financial reports. The Director of Finance is a strong Club business partner, and makes decisions in accordance with Club policy on administrative or operational matters, ensuring the effective achievement of objectives.

The Director of Finance will be responsible for the following:

  • Recommend and implement policies to control and coordinate accounting, auditing, budgets, taxes and related activities and records; develop, establish, and administer procedures and systems pertaining to financial matters. Responsible for the Club’s internal controls and compliance to same.
  • Prepare financial statements, forecasts, and analysis for all administrative and managerial functions. Maintain all accounting records; develop, analyze, and interpret statistical and accounting information.
  • Manage the annual audit.
  • Evaluates and recommends insurance coverage for protection against property losses and potential liabilities.
  • Coordinates and directs the preparation of the annual operating and capital budgets, business plan, and financial forecasts; institutes and maintains other planning and control procedures; and analyzes and reports variances. The Club performs in a fiscal year beginning January 1 of each year.
  • Development, analysis, and interpretation of statistical and accounting information in order to appraise operating results in terms of profitability, performance against budget, and other matters bearing on the fiscal soundness and operating effectiveness of the organization.
  • Responsible for evaluating the performance of several personnel in the Administration department. This individual recommends training requirements, has the duty to keep the staff at the highest level of skill necessary to meet Club needs and objectives.
  • Responsible for the development, implementation, and operation of all accounting and information systems support; for the administration, management, and maintenance of the equipment systems employed in the collection of information and for the training and supervision of staff related, but not limited, to the Administration department.
  • Establishes major economic objectives and policies for the Club and prepares reports that outline the Club’s financial position in the areas of receivables, payables, payroll, purchasing, fixed asset accounting, cash flow management and banking arrangements.
  • Furnishes internal reports, revises, and updates reports to be more useful and efficient, and furnishes external reports, including for tax and other government reporting, as necessary.

Candidate Profile

  • Professional Accounting designation (CPA);
  • Ten years of professional accounting experience with at least two years as Controller;
  • Experience working with Not-for-profit Organizations, the private club industry, and volunteer committees;
  • Excellent management, leadership, analytical and interpersonal skills;
  • Strong communication and presentation skills;
  • Ability to manage multiple priorities;
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations;
  • Knowledge of pertinent Ontario and federal employment laws and practices.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Note

The position is currently vacant.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, May 13th at 5:00pm EDT. If you require any accommodations to be considered for this position please include that information in your submission.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Toronto Lawn Finance Cover Letter” and “Last Name, First Name, Toronto Lawn Finance Resume”) respectively to: execsearch@globalgolfadvisors.com

We thank all applicants for their interest but will only contact those selected for an interview.  Please email resume with references.

Co-lead Search Consultant 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

Lead Search Consultant

 

 

 

 

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
Liz.mcdowell@ggapartners.com

For more information on Toronto Lawn Tennis Club, visit www.torontolawn.com.

Executive Search: General Manager for Camp Lake James

Date:

                         

    General Manager
Camp Lake James
Nebo,  North Carolina

The Club

Located in the beautiful mountains of North Carolina, Camp Lake James offers the ultimate in lake lifestyle. The Camp has everything members need to relax, play and create special memories with family, friends and neighbors.

Activities and amenities abound at Camp Lake James. From our outdoor amphitheater, pools (adult and kids), hot tub, disc golf course and campsites to our beach sports, fitness center and sport courts that include pickleball, tennis, bocce and shuffleboard, the biggest decision our members make it what to do next.

After a day of activities, members like to kick back at the Expo Bar, County Line Canteen or Social Hall to enjoy great food, drinks and company served with warm hospitality.

At Camp Lake James, you’ll find a staff skilled at hospitality and dedicated to providing a wide range of events and activities that appeal to all age groups. Their goal is to make each new member gathering more memorable than the last.

Members become part of Camp Lake James by owning property at one of two communities on Lake James – 1780 and Olde Wildlife. At present, approximately 60 member families are full-time residents; the remaining members consider their residence at the Camp a second home. Additionally, the Board has authority to sell a limited number of annual Recreational Licenses which grant Camp access.

Camp Lake James Overview

  • 321 members (homesites)
  • $1.60M Gross volume
  • $950K Annual dues
  • $350K F&B/Events volume
  • 25 Employees in-season; 4-6 off-season
  • 5 Board members

The General Manager Position

The General Manager reports to the Board and coordinates with the President of the Board on a regular basis. The General Manager implements the policies established by the Board of directors and the Club’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas. This includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results.

The General Manager coordinates all management functions and works in concert with committee chairs in assisting them in the development of proposed policies, programs, events, etcetera.

The General Manager is the lead coordinator of programming and development of synergy among all departments. Overseeing the strategies for high levels of member engagement and experience is a critical part of the position.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff. They set the tone for consistently treating members with first-class hospitality and communicate this expectation to the entire staff as well.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for hospitality and excellent customer service.
  • Experience and knowledge running a year-round club with attendance fluctuations based on season.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the board and committees and homeowners.
  • Able to step into any functional area, as needed, including budget and financial oversight, HR, F&B, Activities, and facilities management with a hands-on approach when needed.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch food and beverage and event experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets and cash flow management.
  • Maintain high level of visibility among members and staff.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive leadership and management experience in a private club or hospitality environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • Solid experience in Resort Management and Resort Hospitality will be considered
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is preferred, but not required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, May 13, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Camp LJ GM Cover Letter” and “Last Name, First Name, Camp LJ GM Resume”) respectively to: execsearchus@ggapartners.com Please e-mail resume with references.

 

For more information about Camp Lake James, please visit camplakejames.com

Executive Search: Clubhouse Manager for Long Cove Club

Date:

                           

    Clubhouse Manager
Long Cove Club
Hilton Head,  South Carolina

The Club

Long Cove Club, located in the heart of Hilton Head, SC, is considered one of the island’s best-kept secrets. Small by design, with just over 600 acres, the natural beauty and casual elegance of our community reflects the relaxed and unpretentious lifestyle, as well as a commitment to excellence in all aspects of the operation.

The Top-100 ranked Pete Dye golf course sets the tone for the community as it sweeps through the salt marsh, lagoons, pine and live oak forests that surround it. Beyond world-class golf, members enjoy the deep-water marina, racquet sports, bocce, casual and elegant dining, a heated, saline, Junior Olympic-size swimming pool and a robust social calendar.

To say the members have quietly enjoyed the good life here for over three decades is an understatement. Long Cove Club provides a truly extraordinary way of life filled with all the activity members could hope for or all the solitude they could want.

Long Cove Club Overview

  • 570 members
  • Initiation fee $35,000
  • Annual Dues $15,333
  • $12.00M Gross volume
  • $8.70M Annual dues
  • $1.3M F&B volume
  • $4.3M Gross payroll
  • 91 Employees
  • 9 Board members
  • Average age of members is 67

The Clubhouse Manager Position

The Clubhouse Manager is ultimately responsible for all clubhouse and food & beverage, including the general housekeeping over these areas. In the absence of the General Manager, the Clubhouse Manager is responsible for all clubhouse operations and performs specific tasks as requested.

Additional responsibilities include the preparation of annual department budgets in concert with the General Manager, supporting respective club committees, building relationships with members, guests and employees and ensuring the “club culture” is one of hospitality, friendliness and goodwill.

Along with being the “public face” of the operations, a hands-on approach to enhancing engagement with members and employees is critical to success in this position. Also critical is assuring that all member food and beverage experiences are outstanding.

The Clubhouse Manager reports to, and works closely with, the General Manager and collaborates closely with the Executive Chef. Leadership and the display of a positive attitude is required to ensure collaborative, innovative, and harmonious relationships between front and back of house operations.

PRIMARY RESPONSIBILITIES

Member Services:

  • Consistent, sincere and significant engagement of members and staff in the dining areas of the club is of premium importance. The Clubhouse Manager is ultimately responsible to ensure that all member dining and club events are well-conceived and executed.
  • Exhibit quality and positive leadership skills to create and maintain a first-class service culture throughout all areas of the club.
  • Address and resolve all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the recruiting, hiring, training and development of clubhouse and service personnel complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors subject to budget approval by the General Manager. Instill the concept of being “team players” in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment, free of safety risks and all forms of employee harassment, exists throughout all club operations.
  • Maintain an effective program with employees and between departments to maintain fair, structured and consistent communications.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment based on positive morale, high ethical standards and efficient use of resources to position Long Cove Club to be a preferred employer of choice in the community.

Financial Management

  • Work jointly with the CFO and General Manager to prepare the annual operating and capital budgets for all clubhouse and recreational operations. Throughout the year, manage and monitor budget each week/month and direct corrective action as necessary to assure that the budgeted goals are attained.
  • Communicate annual budgets, capital spending plans, fiscal controls and operational guidelines to all clubhouse and recreation personnel.
  • Responsible for all labor cost payouts, maintaining said costs within the constraints of the budget and through close coordination with, and approval from, the General Manager and CFO.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a hands-on approach and lead the staff by example. Must be approachable to staff, members and guests.
  • Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for area of responsibility.
  • Responsible for the hiring, discipline, termination and documentation of all clubhouse staff.
  • Review all accidents; work with HR and Safety Committees in completing accidents reports and implementing improved procedures.
  • Attend meetings of senior management and carry out directives resulting from these meeting along with any other requests of the General Manager.
  • Serve as an ad-hoc member of appropriate club committees.
  • Work with Executive Chef and Food and Beverage Manager to develop P&L statements prior to each event, makes appropriate notes following events and files information for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B Manager to organize and market special club events with guidance of the Social Committee.
  • Further continued development as a club management professional through membership in CMAA. With the assistance and approval of the General Manager, participate in appropriate seminars/training programs, thereby enhancing value and quality of services to Long Cove Club.

Operational Responsibilities

  • Understand and abide by Long Cove Club policies and departmental procedures. Suggests changes and, if approved, direct the implementation of change.
  • Assure Clubhouse operations and Recreational amenities are run in accordance with all applicable local, state and federal laws.
  • Research new products/services/vendors, develop an analysis of their costs/benefits and when appropriate, provide recommendations to the General Manager.
  • Ensure the club’s preventive maintenance and energy management programs are on schedule and in use.
  • Disseminate information effectively and coordinate activities between departments on a timely basis.
  • Keep the General Manager apprised of all potential problems and activities related to the smooth operation of the clubhouse and recreation amenities.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with the Food and Beverage Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Responsible for regularly reporting of performance and financial data, i.e. weekly report to General Manager.

DIRECT REPORTS

  • Dining Room Manager
  • Assistant Clubhouse Manager
  • Clubhouse Activities Coordinator
  • Housekeeping

CANDIDATE QUALIFICATIONS

  • Experience in designing and implementing training programs to ensure a consistent, high-quality member and guest experience.
  • Must be an analytical thinker and data driven decision maker with experience in member survey analysis and plan of action programming.
  • Is a passionate leader with strong food and beverage credentials and a proven track record of providing premium-level hospitality services, with a personality that is commensurately appropriate for Long Cove Club culture.
  • Is a proven operational leader who can manage his or her time and establish priorities, to which he or she is accountable to execute against.
  • Has a verifiable track record of successfully leading and growing a dynamic food and beverage program, recreational programs and clubhouse operations including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom line goals and objectives
  • Is a “relationship” person who is successful in finding solutions with all sides in mind.
  • Has an in-depth knowledge of wine, beer, and spirits. Has a thorough knowledge of multi-dimensional à la carte dining services, training, and service standards and processes, as well as strong and verifiable skills in developing and growing catering sales and banquets.
  • Is a highly motivated individual who is confident in his or her abilities, yet humble in personality; a person who can share the credit with their staff for achievements made and take responsibility when standards are not met.
  • Has a positive attitude and is professional in nature with a high degree of integrity and strong work ethic. Has the ability to handle a fast paced, high energy environment and clientele.
  • Exhibits a continuous desire to improve him/herself and a track record of developing strong and upwardly successful associates and direct reports.
  • Understands golf, fitness, aquatics and court sports and is knowledgeable of the traditions of the games.
  • Is a confident, proactive team builder who has a history of attracting, developing, and retaining high performance staff.
  • Has an intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff; a truly engaging “people person.”
  • Has a fundamental understanding of what constitutes a “premier club experience” and the proven ability to execute to that level.
  • A professional career track record of operational achievement and stability with experience in a high volume, highly respected club, resort or hotel.
  • Proven leadership qualities with demonstrated ability to direct, coordinate and manage all facets of a club operation.
  • Must possess experience with Point of Sale systems and have excellent technology skills, including extensive use of Microsoft Office programs.
  • Possess financial acumen to understand club financials and manage budgets.
  • An overriding sense of quality consciousness that pervades every part of the clubhouse operation. This includes a high quality, courteous and efficient staff.
  • Sound and current knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, OSHA and the full range of employee benefits.
  • Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees. Communication with members, guests, and visibility are highly important attributes of the incoming Clubhouse Manager.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available May 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday April 29, 2022.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Long Cove Clubhouse Cover Letter” and “Last Name, First Name, Long Cove Clubhouse Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Long Cove Club, please visit www.longcoveclub.com

Executive Search: General Manager for Fox Creek Golf Club

Date:

    General Manager
Fox Creek Golf Club
Dieppe, New Brunswick

Fox Creek Golf Club

Located just outside Moncton in Dieppe, New Brunswick, Fox Creek prides itself on being southeastern New Brunswick’s only private golf club. The Club offers a place for members to get easily-accessible tee times with quick rounds and excellent course conditions. Fox Creek has no outside events, allowing members to receive a truly private club experience.

Fox Creek opened in 2005 and has been the course of choice in the Moncton and Dieppe area ever since. The Club was taken private in 2021, further elevating the Club’s experience. As part of its conversion to a private member facility, the Club has invested in developing a unique member lounge and bar, separate from the current restaurant that operates out of the clubhouse. Beyond these changes, the ownership at Fox Creek is continually investing in the property, making it better with the goal of creating a member-focused environment.

To learn more about the Club, visit www.foxcreekgolfclub.ca

The Position: General Manager

This unique Canadian golf club is seeking a General Manager (GM) who is dedicated to the Club’s Mission, Vision and Values. Reporting to the Owner, the GM is the leader of the Club’s management team and is responsible for managing all facets of the Club’s operations in accordance with the strategies, plans and policies approved by the Owner.

The GM will be responsible for the following:

Responsibilities:

  • Develop and deliver a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Effectively manage all aspects of the Club’s activities and services to ensure a high level of member satisfaction and referrals to their friends and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods. Direct the work of and support the development of all department managers.
  • In consultation with the Owner, deliver long and short-term financial objectives. Ensure that the financial integrity of the Club is maintained at all times.
  • Prepare forecasts and execute the financial plan for the Club including development of annual operating, cash, and capital budgets. Prepare financial reports to the Owner.
  • Develop an organizational structure that is in keeping with the values and the strategic direction of the Club. Act as a mentor to Direct Reports.
  • Welcome new Club members, “meet and greet” all Club members as practical during their visits to the Club.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members.
  • Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Direct Reports:

Director of Golf, Golf Course Superintendent, Financial Controller, and Food and Beverage Manager.

Qualifications

Candidate Profile:

The GM will report directly to the golf course Owner. Given the leading role this individual will play in achieving the strategic and business objectives of Fox Creek Golf Club, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibits leadership skills in continued team building, employee motivation and service training consistent with the ownership’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a private golf club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer.” A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Experience and knowledge of operating a private golf club, which includes an understanding of all golf operations.
  • Hospitality experience with an excellent understanding of food and beverage operations.
  • Proven experience developing and managing budgets and business plans.
  • Evidence of continued professional development.
  • Fluent verbally in both French and English languages.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Sunday, April 17, 2022.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Fox Creek Resume” and “Last Name, First Name, Fox Creek Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

Michael Gregory
Partner
GGA Partners

 

 

 

 

Murray Blair
Director
GGA Partners

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