CMAA 2022 World Conference and Club Business Expo

Welcome to the #CMAA2022 Hub!

Every year, the CMAA World Conference & Club Business Expo offers valuable learning and development opportunities for club management professionals to grow their skills and knowledge, connect with industry professionals, and explore the latest innovations and best practices. As a longstanding Business Partner of  CMAA and proud conference sponsor, we’ve assembled some helpful learning materials and resources for club leaders attending the conference.


Our Partnership with Club Management Association of America

GGA Partners’ collaboration with CMAA dates to 2012. In the years since, the firm has extended support to several CMAA programs, facilitating educational events and providing industry-leading research to strengthen club management. GGA supports various CMAA activities, including the World Conference on Club Management, Business Management Institute Leadership Principles (BMILP), and the Leadership/Legislative Conference. 


Meet the GGA Team

Visit the GGA Partners booth (#1132) on February 21 and 22 to connect with our club experts, learn about our latest insights and resources, and discuss how we can assist your club with its business goals.

Click each name to learn more:

           

           


Schedule of GGA Partners Sessions and Events


Our Recent Insights


Share your Perspective  

The 2021 Club Leaders Survey, a GGA Partners research survey administered in partnership with CMAA, explores recent trends and reactions within the club industry, serving as a contemporary update on the pressing needs of club leaders across the country.

We invite you to share your perspective and participate in the survey. Individual responses to this survey will be kept in strict confidence and the results will be reported in an aggregate format.

Complete the Survey


About GGA Partners

GGA Partners™ is an international consulting firm and trusted advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities. We are dedicated to helping owners, asset managers, club and community leaders, investors and real estate developers tackle challenges, achieve objectives, and maximize asset performance.

Established in 1992 as the KPMG Golf Industry Practice, our global team of experienced professionals leverage in-depth business intelligence and proprietary global data to deliver impactful strategic solutions and lasting success. 


Stay in Touch

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GGA Partners 2022 Outlook

As we near the two-year mark of the pandemic, global economies have rebounded from the volatility of mid-2020 and 2021. Yet, private clubs, resorts, golf courses and residential communities have entered a “new normal”—one that’s difficult to predict.

To help clubs anticipate and respond to these changes, we break down five key trends that emerged from 2021 and explore their potential impact on the private club segment in 2022:

 

    • Governance – Club members are demanding more from the Boards of clubs they join. Club leaders must manage members’ expectations, evolve governance standards and drive towards increased institutional transparency.
    • Amenities and Services – The pandemic resulted in a paradigm shift in how members view and experience amenities and services at their clubs. As lifestyles and working environments transformed over the past two years, so to have preferences for the amenities and services member desire. 
    • Talent – Business leaders recognize talent as one of the most important sources of value. Human resource challenges and talent shortages continue to challenge hiring efforts. What new approaches should club leaders consider to attract and retain talent?
    • Membership Dues – Increasingly, clubs must create sustained outcomes for membership dues and joining fee structures in response to external factors. How can clubs navigate shifts in utilization rates, rising inflation and find balance in pricing? 
    • Business Strategy – Clubs will need to take a 360-degree view of existing operational frameworks, conducting scenario analyses, combing through operational and financial data, identifying the potential risks, and evaluating their impact on the organization. Clubs looking to enhance their organizational agility in 2022 and beyond may want to start by revisiting five key areas: operations, membership, utilization, capital and communications and branding.

Read more

Get in touch

For more information, please contact us.

Executive Search: General Manager for Country Hills Golf Club

                                                                         

    General Manager
Country Hills Golf Club
    Calgary, Alberta

Position title: General Manager

Department: Administration

Course: Country Hills Golf Club

Reports to: Board of Directors

Job Type: Full Time

Application Deadline: February 21, 2022

Start Date: ASAP

About Country Hills Golf Club

Country Hills Golf Club (CHGC) is a private, member-owned facility with two courses that provide distinct and exciting golf experiences.

Our Mission:

To promote an engaging culture of family and friends with remarkable golf and social experiences for everyone.

 Our Vision:

To deliver the most complete golf experience for the contemporary Albertan family.

Country Hills Golf Club is the only 36-hole facility within Calgary city limits and is located 20 minutes from downtown and less than 15 minutes from an international airport. The Club is easily accessible by way of Beddington Trail, Country Hills Boulevard, and Stoney Trail.

The Talons

The first Thomas McBroom design in Alberta features five lakes and the meandering Nose Creek which adds beauty and intrigue to your shot making strategies. The challenging layout has hosted professional and elite championships including the Mackenzie Tour’s ATB Financial Classic.

The Ridge

In contrast to the rugged appearance of the Talons course, the Ridge course, designed by Dave Bennett, offers a more park like setting with trees and manicured turf as the aesthetic focus. The upper nine presents panoramic views from the cliff tops. The lower nine is influenced by the rising cliffs and Nose Creek that will challenge your game to an incredible finish.

Members

Country Hills Golf Club offers outstanding amenities in a relaxed and casual atmosphere. Members find the Club to be a place of choice for both business meetings and social entertaining. Whether it is a round of golf, or dinner and drinks in our clubhouse, we provide Members and their families an extension of their own home. Our active and fun-filled social calendar encourages Members to spend time at the Club and create new relationships. Over the years, the Club has developed a true feeling of camaraderie among its Members and staff.

Position Objective

The General Manager, is responsible for executing the strategic plan for the Board, providing input to that plan, and executing the operational plan that is formed to support progress towards achieving the Club’s mission, vision, values and strategic plan.

Structure

Reports to: Board of Directors

Direct Reports: Executive Chef, Food and Beverage Manager, Marketing Manager, Head Golf Professional, Building Manager, Accounting Manager, Superintendent, Event and Experience Manager

Duties and Responsibilities

Member Focus

  • Build and develop the desired culture of the Club
  • Build and develop a highly member focused Club
  • Promote and be a champion for service excellence
  • Oversee the efficient management of the Club on a day-to-day basis
  • Ensure policies and procedures support the needs of members, staff and the public; and are reviewed periodically to ensure they are current and aligned with the strategic and operating needs of the Club
  • Plan for quality golfing and year-round social events for members
  • Ensure that the membership categories reflect the demographic of the Club and target members; maintain appropriate category limits and access to the facilities

Team Building

  • Lead a dynamic workforce that thrives on providing a best-in-class private club experience for all stakeholders, including members, guests, staff, and our community
  • Create accountability and guide the management team towards short- and long-term objectives
  • Strong leadership skills that foster a positive environment for all patrons and staff of the Club
  • Overall corporate responsibility for the development and implementation of HR practices and systems, including attraction, retention and training of staff, resulting in CHGC being a choice place for employees to work

Financial

  • Accountability to the Board of Directors for the financial operations and policies of the Club
  • Ensure the financial sustainability of the Club through evolution of the existing membership base
  • Oversight of the financial operations as it relates to daily management, budgeting, cash flow, forecasting and long-range financial and capital planning
  • Develop the annual operating budget with a focus on creating efficiencies within the operation; synergies between operating departments; and long-term sustainability of fiscal status for the benefit of members
  • Develop and maintain the Capital Plan including specific upgrades to the golf course and Clubhouse; surrounding grounds; member and public oriented facilities; maintenance facilities and equipment

Branding

  • Elevate the Country Hills brand through networking, marketing, and business development
  • Promote golf, and specifically CHGC, foster hospitality, friendliness, and goodwill amongst all members and guests
  • Strengthen the brand and reputation for the Club in the community

Communication

  • Provide open communication and accessibility to the membership and board
  • Attend all Board meetings and ensure that the Board is kept promptly advised of all activities of the Club and its financial progress
  • Develop member relations by responding to Members requests in a timely manner
  • Create a multi-channel communication approach to providing information and gaining feedback so that both the operation and strategy are supported – and new opportunities identified

Required Skills, Knowledge and Abilities

  • Technical Skills and Knowledge
  • Experience with POS systems
  • Advanced Experience working with Microsoft Office
  • Extensive experience running a Private Golf Club
  • A bachelor’s degree or higher from an accredited post-secondary institution

Abilities

  • Leadership – Innate and inspiring leadership that demonstrates the needs of a governance board including interface between the members/Board/GM; sound leadership in developing and executing an operational plan for the Leadership team; engaging and leading employee culture to provide an exceptional experience for staff and patrons of the Club. The GM will be a mature and seasoned communicator with experience communicating proactively, across multiple stakeholder groups, and utilizing appropriate channels.
  • Business Acumen – Sound financial and business acumen that balances short-term fiscal needs with long term financial sustainability. Correspondingly excellent understanding and business acumen in a golf environment will be advantageous.
  • Hospitality – Understanding of, and experience in, providing a premium private club experience via all aspects of the facility.
  • Governance – Mature experience dealing with a governance board and developing and implementing the bylaws; policies; governance handbook; strategic plan; and succession plan for both board and employees. It is further facilitated by the GM in supporting the board to execute the strategic plan.
  • Personality – A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders. Strong professional conduct with a clear commitment to member service through an open and transparent member approach. Highly ethical conduct and the ability to hold people accountable.

Key Performance Indicators

  • Department financial contributions
  • Labour & Expense Controls
  • Member Experience Results
  • Team Member Experience Results
  • Membership Satisfaction results
  • Capital Planning, on budget, on time

Our Core Values

  • Live our Values
  • Service
  • Quality
  • Accountability
  • Respect
  • Community
  • Camaraderie

Country Hills Golf Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary will be commensurate with private golf clubs in Calgary.

Application Process and Deadline

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Monday, February 21, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Country Hills Resume” and “Last Name, First Name, Country Hills Cover Letter”) respectively to: execsearch@ggapartners.com.

For more information about Country Hills Golf Club, please visit www.countryhills.ab.ca.

Lead Search Executives

Michael Gregory
Partner
GGA Partners

George Pinches
Director
GGA Partners

 

Executive Search: Executive Chef at Cullasaja Club

Executive Chef
Cullasaja Club
Highlands, North Carolina

The Club

Cullasaja Club, created by Arvida in 1987, is an intimate private club in a storybook setting high in the Carolina Mountains. The Club, to which membership is by invitation only, is dedicated to creating memorable and remarkable experiences for its members and their guests. The membership is genuine and friendly, and the amenities and activities are exceptional. The Club is managed by an extraordinary and long-tenured staff that is known for delivering highly personalized services.

The Club, located in the resort town of Highlands, NC, is situated at 4,200 feet above sea level which guarantees summertime temperatures in the low to mid 70’s each day. Featuring less than 300 homes, the community boasts a stunning 24,000 square foot mountain-lodge-style Clubhouse, a premier golf course, gourmet dining and a full roster of Club activities including tennis, croquet, swimming, boating, trophy trout fishing, and a first class fitness and wellness facility.

Golf legend Arnold Palmer designed the 6,900 yard, par-72 championship golf course, making many personal visits to create his Mountain Masterpiece. He walked the land to ensure that the green fairways were carefully carved into the natural landscape and streams to create a stunning experience for the low handicappers and beginners alike.

Cullasaja Club Overview

Memberships – 330 (currently capped). Golf – 275; Social – 55
Initiation fee – Full – $85,000;  Social – $42,500
Annual dues – Full-$16,075; Social – $11,635
Gross volume – $ 6.1M
Annual dues revenue – $ 3.9M
F&B volume – $1.2M
Gross payroll – $3.35
Culinary employees – 14 in-season
Board members – 9
Average age of members – 70

The Executive Chef Position

Cullasaja Club is searching for a committed, proactive, and passionate culinary professional who enjoys working in an exciting private club environment and one who has the ability to select the perfect enhancements to make a lasting impression.

The Executive Chef will coordinate and oversee all aspects of the kitchen to ensure the quality and consistency of the dining experience. This professional should have strong leadership skills, and a proven track record in recruiting and attracting culinarians to the team. Seasonal hospitality operations experience offering similar services is a plus.

Important Individual Characteristics

  • A naturally enthusiastic personality and passion for the culinary industry.
  • Ability to hire, train, motivate and develop a high performing team in a seasonal environment who are dedicated to a shared vision.
  • A natural leadership style which promotes an engaged, motivated staff.
  • A mind for innovation and action with an ability to act as a thought partner with the General Manager and other department leaders.
  • Creativity in menu design, exhibiting an appreciation for the Club’s culinary traditions while exploring fresh and innovative culinary trends.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member satisfaction through consistency in the dining experience.
  • A strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • The desire to maintain high level of visibility among members and staff as the face of the Club’s dining and catering programs.
  • An understanding of the importance of digital communication and ability to utilize web and social media tools to communicate with the staff and membership.

Dining Facilities

The Overlook – is the most popular dining space offering a westward view in a covered, outdoor setting.  Seating capacity at the Overlook is set for 56 ala carte diners with the ability to seat 80 in a banquet setting.

The Sweetwater Room – provides more formal dining in a natural setting, with the Sweetwater Terrace offering more of the al fresco atmosphere Members have been enjoying on our Overlook for years.  The Sweetwater Room can accommodate 36-56 Members for ala carte dining or 72-80 in a banquet format.  The Sweetwater Terrace is set for 32 ala carte and can be extended to 48 people in a banquet setting.

Arnie’s Bar – this facility provides the opportunity for Members to enjoy a familiar atmosphere where everybody knows your name in a setting featuring soft seating and plenty of stools to belly up.  Arnie’s has 7 tables plus 20 barstools for ala carte dining providing seating capacity for up to 60 members to dine; or it can be set with seating up to 72 members for banquets.

The 4032 Market – serves as a versatile area for the busy morning crowd looking for a quick pick me up as well as a comfortable place to congregate before dinner.  There is ample seating for 12-16 people in this space.

Pool Side Grill – those enjoying an afternoon in the heated swimming pool often end their workout with a light salad, fresh sandwich or burger at the Pool Side Grill, which features seating for up to 52 people.

Fairway Café – nestled in the trees between the 9th green and the 10th tee complex, the Cullasaja Fairway Café is the perfect place for quick refreshments and an energy boost during a round of golf.  There are 6 tables with seating up to 32 people.

Private Events such as weddings can accommodate up to 350 people, utilizing both the indoor and outdoor spaces. For events of this size, the dining services will be closed to the membership. There are also two private meeting rooms, capable of seating up to 40 people for special events.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a hospitality environment. Current Executive Sous Chefs at well-recognized organizations with verifiable records of achievement will also be considered.
  • Food safety certification.
  • Certification from American Culinary Federation or other hospitality association.
  • A degree from a post-secondary culinary arts program.

Note: A pre-employment background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 4, 2022.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Cullasaja Chef Cover Letter” and “Last Name, First Name, Cullasaja Chef Résumé”) respectively to: execsearchus@ggapatrtners.com. Please email resume with references.

Lead Search Executive

Patrick DeLozier
Managing Director
GGA Partners™
(843) 707-5210
patrick.delozier@ggapartners.com

 For more information about Cullasaja Club, please visit www.cullasajaclub.org

Executive Search: Chief Financial Officer for The Minikahda Club

                                                                           

    Chief Financial Officer
The Minikahda Club
    Minneapolis, MN

The Club

Located minutes from downtown Minneapolis, MN, The Minikahda Club is much more than a collection of amenities. The Club experience is focused on providing superior social and recreational experiences based on the values of family, fellowship, integrity, respect, and inclusiveness.

Founded in 1898, The Minikahda Club is the oldest country club west of the Mississippi and a premier club in the region. The City of Minneapolis has grown up around Minikahda. A group of young picnickers were so impressed by the spot they found atop a hill overlooking Lake Bde Maka Ska, they acquired the land and set out to form a club for social functions and golf. The name Minikahda comes from the Dakotah, a combination of two words meaning, “by the side of the water.” The Club logo, in fact, depicts a Native American shield, similar to the artifact framed in the Clubhouse.

The Minikahda Club is a year-round full-service club with a vast offering of social, dining and sport activities. The Club has approximately 1,275 members, comprised of approximately 475 families and a single class of membership. From a financial standpoint, the Club is debt-free, has a substantial reserve fund, a waiting list for membership and is well positioned for success.

The historic Donald Ross designed golf course has played host to a number of major events including the 1916 US Open, the 1927 US Amateur, the Walker Cup in 1957, the Women’s Amateur in 1988, the Curtis Cup in 1998, and the US Senior Amateur in 2017. The course is ranked among the best in the state by Golf Digest and was ranked #102 in Golfweek’s Top classic courses in 2020.

In 2018, the classic Ross designed golf course was re-grassed, and the golf shop was replaced with a new building that provides a year-round practice facility. A modernized pool snack bar and a new lakeside bar on the second floor of the Clubhouse was also added at the same time.  Currently, the Club is in the process of developing a long-term strategic and facilities master plan.

Members enjoy a variety of racket sports including tennis and paddle tennis. The tennis and paddle tennis programs are designed to appeal to newcomers and seasoned players alike.  A full calendar of clinics, mixers, and socials provides ample opportunities to meet new players and make new friends.

The pool is a very popular member amenity enjoyed by all from Memorial Day to Labor Day. Located on the edge of a hill with breathtaking views of Lake Bde Maka Ska and downtown Minneapolis, members enjoy swimming programs, relaxation and dining poolside.

At the heart of Minikahda is the beloved 60,000 square foot Clubhouse.  The Club offers multiple dining rooms for every gathering, from the formal Dining Room and intimate patio overlooking Lake Bde Maka Ska, to a family friendly Grille as well as 1898, the newly added adult-only bar with beautiful views of the lake and downtown Minneapolis. Multiple outdoor terraces and a deck with spectacular views highlighted by incredible cuisine prepared by our culinary team are all part of why Minikahda members and guests consider The Minikahda Club one of the best places to dine in the Twin Cities.  The Club also boasts a beautiful ballroom for significant life or member events. Indoors, outdoors, big or small, whatever the need, we are humbled and honored to serve our members and guests.

The Minikahda Club Overview:

  • 1,275 Members (approximately 475 families)
  • Initiation Fee: $75,000
  • Annual Dues: $10,000
  • $10.5M Gross Volume
  • $5.5M Annual Dues
  • $5.2M Gross Payroll
  • $3.2M F&B Volume pre-COVID-19
  • Peak Season: 300 Employees; Off-season: 120 Employees
  • 13 Board Members
  • Average age of members is 52

The Chief Financial Officer Position:

The Club is seeking an accomplished Chief Financial Officer who will report to the Chief Operating Officer/General Manager.

The CFO manages the financial operations of the Club, supervises the accounting functions, and provides analytical support to the COO/GM, Board of Directors, Business Operations Committee, and others for planning, budgets, and solutions to business problems.

The CFO recommends, implements, and maintains the Club’s financial plans and policies, its accounting practices, fiscal records, and the preparation of financial reports. The CFO makes decisions in accordance with Club policy on administrative or operational matters and ensures the operations’ effective achievement of objectives.

The Chief Financial Officer will be responsible for the following:

  • Recommend and implement policies to control and coordinate accounting, auditing, budgets, taxes and related activities and records; develop, establish, and administer procedures and systems pertaining to financial matters. Responsible for the Club’s internal controls and compliance to same.
  • Prepare financial statements, forecasts, and analysis for all administrative and managerial functions. Maintain all accounting records; develop, analyze, and interpret statistical and accounting information.
  • Manage the annual audit.
  • Evaluate operating results for costs, revenues, budgets, policies of operation, trends, and increased profit possibilities. Attends bi-monthly Business Operations Committee meetings to provide the committee a report of the monthly and year-to-date Club finances.
  • Responsible for the development, implementation, and operation of all accounting and information systems support; for the administration, management, and maintenance of the equipment systems employed in the collection of information and for the training and supervision of staff related, but not limited, to the Administration department.
  • Development, analysis, and interpretation of statistical and accounting information in order to appraise operating results in terms of profitability, performance against budget, and other matters bearing on the fiscal soundness and operating effectiveness of the organization.
  • Responsible for evaluating the performance of several personnel in the Administration department. This individual recommends training requirements, has the duty to keep the staff at the highest level of skill necessary to meet Club needs and objectives.
  • Establishes major economic objectives and policies for the Club and prepares reports that outline the Club’s financial position in the areas of income, expenses, and earnings based on past, present, and future operations.
  • Coordinates and directs the preparation of the budget, business plan, and financial forecasts; institutes and maintains other planning and control procedures; and analyzes and reports variances. The Club performs in a fiscal year beginning April 1 of each year.
  • Responsible for tax planning and compliance with all federal, state, and local corporate, payroll, and other applicable taxes.
  • Furnishes internal reports, revises, and updates reports to be more useful and efficient, and furnishes external reports as necessary.
  • Evaluates and recommends insurance coverage for protection against property losses and potential liabilities.

Candidate Profile:

  • Bachelor’s degree from a four-year college or university, with a concentration in accounting.
  • Five to seven years of professional accounting experience with at least two years as Controller, not-for-profit experience is an asset.
  • Excellent management, leadership, analytical, and interpersonal skills.
  • Ability to design and implement a control reporting system. Experience in systems integration, flowcharting, documentation, and key control analysis required.
  • Experience overseeing the information technology operation and electronic data transfer between systems. Currently the Club uses the ForeTees Business Platform.
  • Strong communication skills.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
  • Knowledge and understanding of retirement plans and benefit programs.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, March 1, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Minikahda Club CFO Cover Letter” and “Last Name, First Name, Minikahda Club CFO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

Lead Search Executive

Patrick DeLozier
Managing Director
GGA Partners™
(843) 707-5210
patrick.delozier@ggapartners.com

For more information about The Minikahda Club, please visit www.minikahdaclub.org.

Executive Search: Clubhouse Manager for Governors Club

Clubhouse Manager
Governors Club
Chapel Hill, NC

Governors Club
The Club
Governors Club is a nationally recognized private club community located in Chapel Hill built around an award-winning 27-hole Jack Nicklaus Signature golf course and member-owned country club. A Platinum Club of America and Distinguished Club, Governors Club is the Triangle’s only gated golf community.

The Clubhouse serves as the social center of the community and provides members with world-class dining and events, while the Wellness Center is a separate facility dedicated to members’ health and fitness. Governors Club is committed to continually improving facilities – nearly all amenities have been renovated over the past 5 years, including a full reconstruction of the Clubhouse kitchen, casual and formal dining rooms, and bar area; expansions and enhancements to the Wellness Center gym, group fitness studios, indoor and outdoor pools; and the addition of a Pickleball facility to the tennis complex.

Governors Club members hail from across the U.S. (from almost every state) and many have lived in various countries around the world. The Club hosts more than 400 events and activities year-round—there is something for everyone.

Governors Club is governed by a Board of Directors and supported by various committees, which are responsible for setting policy. A professional management team manages daily operations and oversees a staff of more than 100 employees. The Club operates independently from the Governors Club Property Owners Association, which handles the affairs of the gated community, such as roads, signs and gate house.

Club facilities include:

Dining: The Club Room, The Nicklaus Room, The Outdoor Terrace, The Grab N Go, Summer Pool Grill (seasonal)

Golf: 27-hole Jack Nicklaus Course divided into 3 9-hole courses: The Lakes, The Foothills, and The Mountain course, Golf Practice Areas, Private Lessons

Wellness: Wellness Center, Fitness Classes, Personal Training, Indoor & Outdoor Pools

Tennis: 8 Tennis Courts (6 Har-Tru Clay courts & 2 MondoTen hard courts), Pickleball courts

Youth: KidCare, Social Events, Summer Camps, Tennis & Golf Instructional Programming

Governors Club Overview
667 memberships – (Golf: 459; Sports: 179, Social: 29
Initiation fee – Full: $45,000; Other: $20,000
Annual Dues – Full golf:  $9,840
Gross Volume – $10.37M
Annual dues – $6.62M
F&B Volume – $2.37M
Gross payroll – $4.19M
Employees – 150 in-season; 110 off-season
Board members – 9
Average member age – 64

The Clubhouse Manager Position
The Clubhouse Manager is ultimately responsible on a daily basis for all clubhouse and food/ beverage operations, including the general housekeeping over these areas. In the absence of the Assistant General Manager (AGM), the Clubhouse Manager is also responsible for all aspects of the operation and performs specific tasks as requested.

This managerial position requires working closely with, and reporting directly to the AGM, providing quality leadership and contributing to the positive atmosphere of the Club and associated operations. The Clubhouse Manager will also prepare annual department budgets in concert with the AGM.

The Clubhouse Manager will enhance the club culture and is responsible for the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her goal is always to help members and guests enjoy the facilities and events of the Club. In addition to building relationships with Club members, guests, and employees, he/she also provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The Clubhouse Manager consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef and Food & Beverage Manager is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

Primary Responsibilities

Member Services

  • Consistent, highly-visible, sincere and significant engagement with members and staff in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the Clubhouse Manager to ensure all member dining, amenities and club events are well-conceived and executed.
  • Provide quality leadership in a positive and upbeat manner for the members, guests
    and staff.
  • Create and maintain a first-class service culture throughout the club campus and its amenities.
  • Address and resolve all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the recruiting, hiring and development of clubhouse and various food service venue personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors subject to budget approval by the Assistant General Manager. Instill a “team player” concept in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment exists throughout all club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Serve as an administrative and communication link between departments in the club.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to position the Governors Club to be a preferred employer of choice in the community.

Financial Management

  • Work jointly with the Controller and Assistant General Manager to prepare the annual operating and capital budgets for all clubhouse and service operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary, to assure budgeted goals are attained.
  • Provide input to all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage all labor cost payouts and maintain them within the constraints of the budget, and through close coordination and approval from the Assistant General Manager and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a strong hands-on approach and lead the staff by example. Must be approachable to staff, members and guests.
  • Assist the Assistant General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Responsible for hiring, discipline, termination and documentation of all clubhouse and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the Assistant General Manager. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of the internal staff and members.
  • Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B team to organize and market special club events.
  • Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the Assistant General Manager participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Governors Club.

Operational Responsibilities

  • Understand and abide by Governors Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of change.
  • Provide content for and manage communications and marketing information for departments.
  • Assure Clubhouse operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments
    in a timely manner.
  • Keep the Assistant General Manager informed of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with Assistant General Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Report performance and financial data, e.g., weekly report to Assistant General Manager in a timely and regular manner.

Candidate Qualifications

  • Minimum 3-5 years of progressive leadership and management experience in a private club environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits
Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries
IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, February 25, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Governors Clubhouse Cover Letter” and “Last Name, First Name, Governors Clubhouse Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

Lead Search Executive

Patrick DeLozier
Managing Director
(843) 707-5210
patrick.delozier@ggapartners.com

 

For more information about Governors Club, please visit www.governorsclubnc.com

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