Month: February 2023

Executive Search: Controller for St. George’s Golf & Country Club

Date:

                       

Controller
St. George’s Golf & Country Club
Etobicoke, Ontario

The Club

The historic St. George’s Golf & Country Club is home to one of Canada’s finest golf courses. While the club has gone through several enhancements to the club and course over its 90-year history, the commitment has remained to preserve the legendary storied past while providing the membership with a world class club experience.

Host of the 2022 RBC Canadian Open and Golf Canada Foundation’s charitable efforts, the club is also home to spectacular amenities including elegantly appointed locker rooms, an indoor learning centre, three golf simulators, incredible clubhouse events, and magnificent cuisine.

The Position

We are recruiting an accomplished full time Controller to take charge of the Club’s accounting and finance functions. Reporting to the General Manager, the Controller is an integral member of the Senior Management Team and will lead an accounting team of three people.  The Controller is a contributing team manager to the overall Club operation, and manages the financial operations of the Club, supervises the accounting functions, and provides analytical support to the GM, Finance & Risk Committee, Board of Directors and others for planning, budgets, and solutions to business problems.  This includes recommendations on the implementation and maintenance of the Club’s financial plans and policies, its accounting practices, fiscal records, and the preparation of financial reports. The Controller is a strong Club business partner and makes decisions in accordance with Club policy on administrative or operational matters, ensuring the effective achievement of objectives.

The Controller will be responsible for the following:

  • Recommend and implement policies to control and coordinate accounting, auditing, budgets, taxes and related activities and records; develop, establish, and administer procedures and systems pertaining to financial matters. Responsible for the Club’s internal controls and compliance to same. Periodically report to the Audit, Finance & Risk Committee on the status of internal controls, and opportunities to improve and strengthen controls.
  • Prepare financial statements, forecasts, and analysis for all administrative and managerial functions in a timely manner. Maintain all accounting records; develop, analyze, and interpret statistical and accounting information.
  • Manage the annual external audit and ensure all year end reporting requirements are met. Prepare the first draft of year end financial statements and notes in conjunction with the audit.
  • Evaluate and recommend insurance coverage for protection against property losses and potential liabilities. Lead negotiations with Club’s insurance partners.
  • Coordinate and direct the preparation of the annual operating and capital budgets with senior leadership team, including short- and long-term business plans, and financial forecasts.
  • Actively manage cash and working capital on an ongoing basis and develop cash flow projections to support cash and debt financing requirements for operations and capital investments. Work with financial institutions to secure debt management facilities and maintain proper covenants. Invest excess funds in accordance with the investment policy to maximize returns while ensuring sufficient liquidity to meet cash requirements.
  • Oversee Human Resources operations and ensure proper controls are established around payroll and all related HR processes.
  • Evaluate and coordinate appropriate technologies to support the activities of the Club.
  • Responsible for hiring, training, coaching, and evaluating the performance of department employees. This individual recommends training requirements and has the duty to keep staff at the highest level of skill necessary to meet Club needs and objectives.
  • Responsible for the development, implementation, and operation of all accounting and information systems support; for the administration, management, and maintenance of the equipment systems employed in the collection of information and for the training and supervision of staff related, but not limited, to the Administration department.
  • Furnishes internal reports, revises, and updates reports to be more useful and efficient, and furnishes external reports, including for tax and other government reporting, as necessary.

Candidate Profile

  • CPA Strongly preferred.
  • Five years of professional accounting experience as a Controller or Financial Manager.
  • Experience working with Not-for-profit Organizations, the private club industry an asset.
  • Familiarity with golf an asset.
  • Ability to work collaboratively on a senior leadership team.
  • Excellent management, leadership, analytical and interpersonal skills
  • Strong oral, written, communication and presentation skills.
  • Ability to manage multiple priorities.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Note:

The position is currently vacant.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Monday, March 13th at 5:00pm EDT. If you require any accommodations to be considered for this position, please include that information in your submission.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, St Georges Controller Cover Letter” and “Last Name, First Name, St Georges Controller Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.  Please email resume with references.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
liz.mcdowell@ggapartners.com

For more information on St. Georges Golf and Country Club: www.stgeorgesgolfandcountryclub.com.

 

A Club Leader’s Perspective [2023]

Date:

A Club Leader’s Perspective: Emerging Trends & Opportunities for 2023 

Latest research produced in collaboration with the Club Management Association of America examines  pressing needs in club management.

In brief:

  • Industry survey of over 230 club leaders across the US highlights the perspective of club leaders on the current challenges facing the industry.
  • A Club Leader’s Perspective explores the state of the industry from the perspective of those in club leadership roles, and what influences their decisions.
  • Club leaders weighed-in on emerging trends and challenges across five primary areas:
    • Industry outlook 
    • Access and utilization
    • Membership experience insights
    • Capital and finance
    • Inflationary impacts on service

We’ve surveyed club leaders regularly since the start of the pandemic, including in-depth looks at challenges, sentiments and opportunities over the past two years. During this time, many clubs faced an global health crisis, supply chain interruptions, labor challenges and escalated membership levels. In 2023, optimism regarding the economic outlook of the industry remains high despite looming recessionary impacts.

Access the full report for further insights.

Read now

About GGA Partners

GGA Partners™ is an international consulting firm and trusted advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities.  We are dedicated to helping owners, asset managers, club and community leaders, investors and real estate developers tackle challenges, achieve objectives, and maximize asset performance.

Established in 1992 as the KPMG Golf Industry Practice, our global team of experienced professionals leverage in-depth business intelligence and proprietary global data to deliver impactful strategic solutions and lasting success. GGA Partners has offices in Toronto, Ontario; Phoenix, Arizona; Bluffton, South Carolina; and Dublin, Ireland. For more information, please visit ggapartners.com.

GGA Partners is proud to be a long-standing CMAA Business Partner.

About CMAA

Founded in 1927, the Club Management Association of America (CMAA) is the largest professional association for managers of membership clubs with 6,800 members throughout the US and internationally. Our members contribute to the success of more than 2,500 country, golf, athletic, city, faculty, military, town, and yacht clubs. The objectives of the Association are to promote relationships between club management professionals and other similar professions; to encourage the education and advancement of members; and to provide the resources needed for efficient and successful club operations. Under the covenants of professionalism, education, leadership, and community, CMAA continues to extend its reach as the leader in the club management practice. CMAA is headquartered in Alexandria, VA, with 42 professional chapters and more than 40 student chapters and colonies. Learn more at cmaa.org.

For further information, contact:

Dr. Eric Brey, Ph.D.
Director, GGA Institute
t: 715.505.7716
e: eric.brey@ggapartners.com

Executive Search: Controller for Caledon Ski Club

Date:

                       

Controller
Caledon Ski Club
Caledon, Ontario

The Club

The second-largest private ski club in Southern Ontario, Caledon Ski Club (“the Club”), is a club where members enjoy high quality, family-oriented, competitive and recreational skiing, snowboarding and other multi-seasonal activities and social experiences. The Club is proud to share the 55 acres of skiable terrain with its members year-round in a welcoming and picturesque environment. The Club is financially stable, carries no debt and maintains a healthy capital reserve available for future planned improvements and lodge expansions.

For more information on Caledon Ski Club, visit https://caledonskiclub.com/

The Position

We are recruiting a talented full-time Controller to be responsible for supporting the General Manger in ensuring the smooth operation and accurate reporting of all Club financial matters. The person in this role is responsible for administering and performing various accounting functions, including the preparation of monthly and annual financial reports and statements, assisting with budgeting, and oversight for ledgers, accounts payable and other transactions. In addition, this role is responsible for preparing payroll for the salaried, bi-weekly and seasonal staff.

The Controller will be responsible for the following:

  • Financial Accounting – preparation of all journal entries, and full cycle accounting including monthly financial statements, annual operating and capital budgets, cash flow projections, bank reconciliations, credit card reconciliations, and other account reconciliations, and maintenance of the fixed asset account schedule and associated depreciation.
  • Compliance – remittance, in a timely manner, of all tax (source deductions, HST, EHT, WSIB, and income taxes), completion of regulatory filings and other reporting requirements.
  • Audit – preparation of all documentation required for the annual Audit, coordination with Club auditors to ensure annual tax returns are filed accurately and on time for both the Club and the Club’s numbered company.
  • Accounts Receivable – Prepare and send the Chalet Members’ Quarterly statements, and respond to all member inquiries and requests quickly and professionally.
  • Accounts Payable – Manage the Accounts Payable function, including posting invoices, reviewing all invoices for appropriate documentation and approvals in accordance with Club policies, process vendor payments within vendor credit terms, and perform cheque runs. Work to identify opportunities to improve the effectiveness of the AP Processing.
  • HR / Payroll – Supervise the input and processes for payroll data including new hires, employee updates and terminations, prepare and submit bi-weekly, calculate, reconcile, and prepare journal entries for payroll earnings and deductions.
  • General – Compliance with all company policies, work closely with the needs of the members, departmental managers, and various club committees; general duties as assigned.
  • Handle all financial and Club related matters with a great amount of integrity, confidentiality, and accountability.

Candidate Profile

  • Technically strong in accounting principles (GAAP), practices and procedures and internal controls.
  • Knowledge of financial analysis and reconciliation techniques.
  • High level of computer proficiency with Excel spreadsheets and accounting software.
  • Experience in payroll, accounts payable, accounts receivable, bank reconciliation and cash procedures.
  • Ability to review existing financial controls and reporting systems and make recommendations and implementation changes to modernize and create efficiencies.
  • Focused on delivering high levels of service and responding to all inquiries/requests in a professional manner and with a sense of urgency.
  • Demonstrated skills in time management, planning and organization.
  • Confident, energetic with ability to build credibility with staff at all levels.
  • Proven ability to be proactive and use good judgment.
  • Excellent verbal and communication skills.
  • Ability to build and maintain strong relationships with internal & external stakeholders.
  • Self-motivated with the ability to take initiative and be resourceful.
  • Able to maintain confidentiality / privacy of information.
  • Able to work weekends and holidays during the ski season and for the Annual General Meeting in October.
  • Will perform their duties and ensure that they work in accordance with Caledon’s Health & Safety Policy and Procedures as well as the Occupational Health and Safety Act.
  • Must follow all manuals, handbooks, rules, and regulations provided in the course of employment at Caledon Ski Club.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 3rd at 5:00pm EDT. If you require any accommodations to be considered for this position, please include that information in your submission. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Caledon Ski Club Controller Cover Letter” and “Last Name, First Name, Caledon Ski Club Controller Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

 

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
liz.mcdowell@ggapartners.com

Executive Search: Chief Executive Officer for The Arbutus Club

Date:

                       

Chief Executive Officer
The Arbutus Club
Vancouver, BC

The Club

The Arbutus Club (“the Club”) has been a landmark in Vancouver since 1964. The Club has evolved into a modern recreation complex with excellent food and beverage services. The Club’s wide range of facilities and programs, coupled with unparalleled service, have earned The Arbutus Club the reputation as one of Canada’s finest private clubs. The Arbutus Club’s first-class facilities include 12 tennis courts, five squash courts, three music studios, two gymnasiums, a pool complex, two ice rinks, and countless other amenities.

The Club is also home to numerous unique social facilities, many of which offer food and beverage services, including a casual café with poolside patio, a relaxed evening lounge with a bar, an upscale dining room, and a rooftop patio and garden.

The Club has experienced many expansions and renovations over its 60-year history. The first expansion occurred in 1969, when the Club added a gym, health spa, curling, and racquet courts. The Club underwent another expansion in 2008 with the construction of The Shoppe, Arbutus Studios, The Rooftop, Physiotherapy, and a parkade. Most recently, The Arbutus 2020 infrastructure expansion and improvement project was built upon the Club’s historical roots and growing its tomorrow.

For more information on The Arbutus Club, visit www.arbutusclub.com.

The Position

The Chief Executive Officer (CEO) is the senior management position, reporting to the Executive Committee of The Arbutus Club and, where appropriate, to the Board of Directors of the Club.

The CEO manages all aspects of the Club including its activities and the relationships between the Club and its Board of Directors, members, guests, employees, community, government and industry. The CEO coordinates and administers the Club’s bylaws, rules and policies as set by the members of the Club or by its Board of Directors. This individual develops operating policies and procedures and directs the work of all department managers. The CEO implements and monitors the budget, monitors the quality of the Club’s facilities and services and ensures maximum member and guest satisfaction. This individual also secures and protects the Club’s assets, including facilities and equipment.

Primary Job Responsibilities:

  • Leads the senior management team to maintain and improve the member experience and foster a unified team culture. Builds strong teams by motivating staff and leading by example. Provides direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training while promoting employee well-being. Respectful and professional in all interpersonal dealings.
  • Plans, develops and approves specific operational policies, programs, procedures and methods in concert with the bylaws, rules and policies.
  • Coordinates the development of the Club’s long-range and annual operational plans. Develops, maintains and administers a sound organizational plan; initiates improvements as necessary.
  • Coordinates development of operating and capital budgets according to the budget calendar; analyzes and monitors monthly and other financial statements for the Club, manages cash flow and establishes controls to safeguard funds, reviews revenue and costs relative to goals; takes effective corrective action as required.
  • Oversees the care and maintenance of all the Club’s physical assets and facilities. Provides advice and recommendations to the Board of Directors and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
  • Coordinates the marketing and membership relations programs to promote the Club’s services and facilities to members.
  • Properly manages all aspects of the Club’s activities to ensure the highest quality standards for food, beverage, sports and recreation, entertainment and other Club services. Reviews and initiates programs to provide members with a variety of popular events.
  • Prepares reports and other support material for committee and Board use. Attends meetings of the Club’s Executive Committee and Board of Directors. Coordinates and serves as ex-officio member of appropriate Club committees.
  • Develops, maintains and disseminates a basic management philosophy to guide all Club personnel toward optimal operating results, employee morale and member satisfaction. Writes policy or approves those written by department heads, and obtains approval from the Board of Directors as necessary.
  • Performs competitive analyses of Clubs and other businesses providing member alternatives through personal observations and historical reports.
  • Promptly handles emergencies such as fires, accidents and breaches of security or Club bylaws, rules or policies promptly and, whenever possible, in person. Emphasizes prevention through training, inspection and preventive enforcement.
  • Writes the Club newsletter.

Direct Reports:

Controller, Executive Chef, Director of Food & Beverage, Director of Operations, Plant Operations Manager, Director of Athletics & Recreation, Executive Assistant / Director of Communications & Strategy, Membership Manager, Human Resources Manager

Candidate Profile

The successful candidate should possess the following core competencies, experience and attributes.

Requirements

Member Service:

  • Thorough understanding of and proven ability to consistently deliver exceptional standards of service commensurate with a premium private club.
  • Ability to set and maintain high standards for all facilities, services and communications.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful CEO through honesty, straightforwardness, accountability, leadership and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills, demonstrated with all the Club’s stakeholders.
  • Confident and capable of clear and effective two-way communication with individuals and groups, including stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A diplomatic and competent professional who is a “doer” and a “take-charge” person who recognizes the importance of accountability.
  • Possesses strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital & construction projects.
  • Experience successfully leading hospitality operations in a club or similar setting.

Experience and Accreditation:

  • Previous experience operating at a senior level in the customer service environment in one or more of the following sectors: a multi-sport, family club or other similar top tier multi-sport facility; hospitality; resort/recreational; or public sector where there is a wide range of services provided to a diverse customer base.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and CEO to success.

Preferences

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Experience in the hospitality industry preferred.

Enhanced background screening will be required.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by March 12th at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Arbutus CEO Cover Letter” and “Last Name, First Name, Arbutus CEO Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: Director of Operations for Mountain Brook Club

Date:

                   

Director of Operations
Mountain Brook Club
 Birmingham, AL

The Club

Mountain Brook Club is located in the heart of Birmingham, Alabama in the town of the same name. The organizing committee, who established the club in 1929, included some of Birmingham’s most distinguished residents.

The Clubhouse, built in 1929, is fashioned in a Colonial Revival style designed to resemble a stately country house. This beautiful, decorated building serves as the gathering place for members and their guests to enjoy multiple dining options, a comfortable lounge, and enhance outdoor dining and special events often held in the grand ballroom. The Clubhouse was recently renovated in 2022 with a 20-million-dollar capital project.

The centerpiece of Mountain Brook is the 18-hole golf course. Originally designed by Donald Ross, it was later renovated by both George Cobb and John LaFoy, and more recently by Brian Silva who brought it back to its original design.

Mountain Brook also offers a large tennis facility featuring ten immaculately maintained HydroCourt clay playing surfaces along with one hard court. The Club is currently in the processes of building four world class pickle ball courts in 2023. In addition, the Club also offers a 14,000 square foot fitness facility complete with a weight room, areas for group classes, massage, childcare and locker rooms. The pool complex includes the pool locker rooms and snack bar. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge, locker rooms and banquet facilities.

Mountain Brook Club Overview

  • Members: 852
  • Initiation fee: $80,000
  • Annual dues: $9,480
  • Gross volume: $12.10M
  • Annual dues revenue: $6.92M
  • F&B volume: $3.1M
  • Gross payroll: $6.77M
  • Employees: 200
  • Board members: 26
  • Active Executive Committee Members: 5
  • Average Member age: 59

The Director of Club Operations Position

The Director of Club Operations (DOCO) is ultimately responsible for daily operations throughout the clubhouse, including all food & beverage, fitness, aquatics and facilities. This daily responsibility also includes general housekeeping over each of these areas and representing the General Manager in his/her absence.

The DOCO must enhance the “club culture” by taking a hands-on approach to engaging members, guests and staff, building relationships and goodwill every day. He/she shall provide anticipatory hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. As the “public face” of operations, the DOCO must have a deep understanding of the needs and desires of the members and ensure staff are meeting these expectations.

This managerial position works closely with, and reports to, the General Manager and provides quality leadership and contributes to the positive atmosphere of the Club and associated operations. The relationship with the Executive Chef is very important to this position to ensure collaborative, innovative, and harmonious relationships between front- and back-of-the-house operations. The DOCO also works closely with, and serves as an ad-hoc member, of all club committees.

Primary Responsibilities

Member Services:

  • Consistent, sincere and significant engagement with members. A highly visible presence in the dining areas of the Club is of utmost Importance.
  • Ensure all member dining and club events are well-conceived and executed along with all amenities.
  • Provide quality leadership in a positive and upbeat manner for the members, guests and staff.
  • Create and maintain a first-class service culture throughout the Club.
  • Address and resolve all member and guest complaints and suggestions related to general service, employee attitude, maintenance and clubhouse operations.

Employee Relations:

  • Oversee recruiting, hiring and development of clubhouse and recreational amenity personnel.
  • Provide oversight of on-going training programs complete with up-to-date manuals designed to provide the tenets of delivering exceptional service throughout the Club.
  • Coach, counsel and evaluate (subject to budget approval) subordinate managers and supervisors to prepare them for advancement.
  • Instill the concept of being “team players” among staff to develop a positive spirit and healthy work environment free of safety risks and all forms of employee harassment.
  • Maintain an effective communication program that treats employees in a fair, structured and consistent manner.
  • Function as an administrative and communication link between departments in the Club.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to ensure a healthy work environment, free of safety risks and any form of harassment, that will position Mountain Brook Club as a preferred employer in the community.

Financial Management:

  • Assist the General Manager and Controller in the development and implementation of long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Monitor the budgets each week/month and direct the taking of corrective action as necessary to assure that the budgeted goals are attained.
  • Provide input to all clubhouse and recreation personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Responsible for all labor cost payouts and maintains them within the constraints of the budget and through close coordination, and with approval, from the General Manager and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.

Personnel Management:

  • Display very hands-on approach and lead staff by example; must be approachable by staff, members and guests.
  • Works with Human Resources to develop long term staffing needs for each area of responsibility.
  • Responsible for the hiring, discipline, termination and documentation of all clubhouse and recreation staff.
  • Review all accidents; work with HR and Safety Committees to complete required reports. Develop and implement procedures to improve workplace safety.
  • Attend meetings of senior management and carry out directives resulting from the meetings as well as any other requests of the General Manager in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees.
  • Possess a warm personality, sense of humor and ability to work effectively with all staff and members.
  • Work with Executive Chef and Food and Beverage Manager to develop P&L statements prior to each event, prepare and retain recap of each event for future reference.
  • Work with Executive Chef on menu development.
  • Work with the F&B Manager to organize and market special club events with the support of appropriate member committee.
  • Further his/her own continued development as a club management professional with membership in Club Management Association of America (CMAA). With the assistance and approval of the General Manager, participates in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Mountain Brook Club.

Operational Responsibilities:

  • Understand and abide by Mountain Brook Club policies and departmental procedures. Suggest changes and, if required, direct the implementation of change.
  • Provide content for, and manage, the preparation of communications and marketing materials for departments.
  • Assure clubhouse operations and recreational amenities are run in accordance with all applicable local, state and federal laws.
  • Research new products/services/vendors and develop an analysis of their costs/benefits.
  • Ensure the club’s preventive maintenance and energy management programs are on schedule and in use.
  • Disseminate information effectively and coordinate activities between departments on a timely basis.
  • Keep the General Manager apprised of all potential problems and activities related to the smooth operation of the clubhouse and recreation amenities.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Regularly reporting performance, financial data and any other requested information to the General Manager in a weekly report.

Direct Reports:

  • Food and Beverage Manager
  • Dining Services Manager
  • Social and Events Director
  • Director of Facilities and Common Grounds
  • Aquatic Manager
  • Housekeeping

Candidate Qualifications:

  • Experienced in the design and implementation of training programs that ensure a consistently, high-quality member and guest experience.
  • The ability to think analytically, make data-driven decisions, analyze member survey responses and develop a plan of action for programming.
  • Possess a passion to lead with strong food and beverage credentials and a proven track record of providing premier-level hospitality services, with a personality that is commensurately appropriate for Mountain Brook Club culture.
  • Operational leadership with the ability to establish priorities and manage his/her time to complete all responsibilities of the role.
  • A verifiable track record of successfully leading and growing a dynamic food and beverage program, recreational programs and clubhouse operations including increasing revenues, controlling costs, and meeting or exceeding planned and budgeted bottom line goals and objectives.
  • Ability to build relationships and find workable solutions for all involved parties.
  • An in-depth knowledge of wine, beer, and spirits.
  • A well-rounded knowledge of multi-dimensional à la carte dining services, training, and service standards as well as strong and verifiable skills in developing and growing catering sales and banquets.
  • A highly motivated individual who is confident in his or her abilities, yet humble in personality; a person who can share the credit with their staff for achievements made as well as take responsibility when standards are not met.
  • A positive attitude with a high degree of integrity, a strong work ethic that can handle a fast paced, high energy environment and clientele.
  • Exhibits a continuous desire to improve with a track record of developing strong and upwardly successful associates and direct reports.
  • Understands golf, fitness, aquatics and court sports and is knowledgeable of the traditions of the games.
  • A confident, proactive team builder who has a history of attracting, developing and retaining high performance staff.
  • An intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff; a truly engaging “people person”.
  • Has a fundamental understanding of what constitutes a “premier club experience” and the proven ability to execute to that level.
  • A professional career track record of operational achievement and stability with experience in a high volume, highly respected club, resort or hotel.
  • Proven leadership qualities with demonstrated ability to direct, coordinate and manage all facets of a club operation.
  • Must possess Point of Sale experience, Jonas preferred.
  • Must have excellent technology skills, including extensive use of Microsoft Office programs.
  • Financial acumen to understand club financials and manage budgets.
  • Quality consciousness that pervades every part of the clubhouse operation, including a high-quality, courteous and efficient staff.
  • Sound and current knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, Occupational Safety and Health Administration (OSHA) and the full range of employee benefits.
  • Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees. Communication with members, guests and high visibility are very important attributes of the incoming Director of Club Operations.
  • A minimum of 5- to 7-years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s degree or Associates degree from an accredited college or university preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 3, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Mountain Brook Cover Letter” and “Last Name, First Name, Mountain Brook Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Mountain Brook Club, please visit www.mountainbrookclub.org.

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