Month: March 2024

Executive Search: Financial Manager for Punta Brava Golf & Surf Club

Date:

Financial Manager
Punta Brava Golf & Surf Club

Apply Now

About Punta Brava Golf and Surf Club

Punta Brava Golf and Surf Club is an exclusive club for a select group of individuals and families who have been nominated based on their high character, great reputation, fun, personalities, and call to adventure. Uniquely untethered from real estate obligations, our passion project has been developed with extraordinary care and dedication, over 20 years creating an uncompromising experience. In short, we are building the greatest golf course in the world. We are committed to fostering a culture of excellence, adventure, and lifelong memories for generations. The golf course and Club are under construction and are scheduled to open in 2025.

Punta Brava’s Core Values

  • Simple idea, big impact
  • High character
  • Team Oriented
  • Call to adventure

Position Summary

As a Senior Accountant / Financial Manager at Punta Brava, you will play a critical role in overseeing the financial activities of the club operations, including real estate development, construction, property management, and corporate accounting. This position requires a strategic thinker with a keen eye for detail, capable of managing complex financial tasks while ensuring the accuracy and timeliness of financial reporting in accordance with GAAP.

Key Responsibilities

  • Oversee financial operations of club activities, real estate development, construction, property management, and corporate accounting.
  • Ensure timely and accurate financial reporting for all entities, adhering strictly to GAAP standards.
  • Review and approve monthly operating reports for both external clients and internal investments.
  • Manage project job costing, capitalization relating to real estate developments, and treasury operations including cash flow forecasting.
  • Oversee accounts payable and receivables, annual budgeting for the corporate management entity, and review of property operating budgets.
  • Conduct project profitability reporting and interpretation.
  • Communicate and coordinate with division managers, partners, and investors regarding accounting matters.
  • Review legal agreements from an accounting perspective and oversee the operating and capital draw process.
  • Monitor loan covenant compliance and coordinate the preparation of annual income tax financial reporting requirements, ensuring timely and accurate tax return completions.
  • Establish and maintain accounting systems to standardize and streamline workflow.
  • Work on accounting-related special projects with department executives.
  • Ensure that effective internal controls and procedures are in place, compliant with GAAP and relevant regulatory laws.
  • Coordinate and prepare for the annual CPA audit.
  • Oversee all accounting direct reports, both in-office and remote, and manage the accounting department.

Qualifications

  • Must be fluent in English and Spanish.
  • A minimum of 7 years of relevant experience in real estate and/or hospitality operations accounting.
  • Bachelor’s Degree in Accounting or Finance, or an MBA.
  • CPA Certification is required.
  • Strong understanding of GAAP and experience with financial reporting and analysis.
  • Proven ability in treasury management, budgeting, and financial forecasting.
  • Excellent communication skills, with the ability to interact effectively with all levels of management, staff, external clients, and partners.
  • Demonstrated leadership skills and experience managing an accounting team.
  • Proficiency in Microsoft Office applications and familiarity with standard accounting software.

This role offers the opportunity to be part of a dynamic team at Punta Brava, contributing to the financial health and success of an exclusive luxury club and real estate development. If you are a dedicated accounting professional with a passion for excellence and a desire to play a key role in a growing organization, we invite you to apply.

Pay Range: $120,000 – $150,000

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by May 1st, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Punta Brava).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

 

 

 

 

Executive Search: Finance Manager for Devil’s Glen Country Club

Date:

 

Finance Manager
Devil’s Glen Country Club

About The Club

Devil’s Glen Country Club is a private ski club in Duntroon, Ontario, just 20 minutes from Collingwood, situated on nearly 600 acres of countryside along the Niagara Escarpment. Since its establishment in 1965, the Glen has been a place rooted in family and community; attributes which extend to our dedicated team.

Apply Now

The Position 

Title:                 Finance Manager

Reporting to:     General Manager

Position:            Full Time

As a member of the Senior Leadership Team this role is responsible for overseeing all financial aspects of the Club including assessment of financial performance, ensuring financial due diligence and effective controllership, and maintaining constant awareness of the Club’s financial position. This role will ensure the Finance team runs in a smooth and efficient way while keeping financials up to date and making changes to the current systems where necessary. This role will support the General Manager, Board of Directors and Finance Committee with strategic planning of projects, implementation and budget control.

The Finance Manager will be responsible for the timely production of detailed and accurate monthly management and analysis before presenting it to the General Manager, Finance Committee and Board of Directors.

This role will have a minimum of two direct reports.

DUTIES AND RESPONSIBILITIES

  • Builds and maintains relationships with Club management, staff and the membership.
  • Leads and mentors the Finance team.
  • Manages and maintains the Club’s financial records and accounting systems ensuring appropriate records retention.
  • Develops and maintains appropriate accounting procedures consistent with all aspects of bookkeeping and accounting principles and practices.
  • Coordinates the preparation of the annual budgets working closely with the management team.
  • Prepares monthly financial statements and analysis for internal stakeholders.
  • Maintains cashflow projections and monitors all bank accounts, investments, and loans on a regular basis.
  • Prepares schedules for year end audit and coordinates audit with external auditor.
  • Monitors internal purchasing and related controls.
  • Manages all accounts payable and accounts receivable, reconciles bank accounts, and other general banking operations.
  • Reviews all government remittances and possible grant submissions.
  • Manages payroll administration to ensure payroll is reviewed and authorized and ensures payroll remittances and deductions, pension and benefit contributions are submitted along with annual T4s and ROE as required.
  • Prepares and submit regular tax remittance and returns, such as WSIB, HST, etc.
  • Oversees daily POS activity.
  • Manages and implements JONAS and Ski Anywhere software enhancements.
  • Ensures all statutory, compliance and non-for-profit requirements are understood, implemented and followed.

QUALIFICATIONS

  • Minimum of five (5) years of management experience in financial management preferably in a private member club setting.
  • University degree in accounting, finance, business or related discipline equivalent combination of work experience and related professional certifications.
  • Professional designation (CPA)
  • Understanding of the not-for-profit or membership club sector desirable.
  • Thorough knowledge of and proficiency in all aspects of bookkeeping and accounting principles and practices, up to and including preparation of financial statements.
  • Experience working with JONAS accounting software would be an asset.
  • Strong analytical and problem-solving skills.
  • High degree of accuracy and attention to detail with strong time-management skills.
  • Ability to work collaboratively across all levels of the organization.
  • Demonstrated exceptional customer service skills.
  • Flexible, adaptable and able to execute a range of job duties and changing priorities.
  • Excellent verbal and written communication skills.
  • Possess professional maturity and impeccable integrity.

HOURS OF WORK

  • June, July and August: Monday to Thursday with Fridays off.
  • Shoulder season: Monday to Friday.
  • Ski Season (typically mid-December to early April): Wednesday to Sunday with Monday and Tuesday off.

COMPENSATION

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary and benefits, including:

  • Dental, Vision, and Extended health care
  • Long-Term Disability & Life insurance
  • Pension Plan
  • On-site parking
  • Casual dress
  • Ski privileges and programming discount
  • Employee food & beverage program
  • Discount at on-site ski shop and free equipment rentals

Devil’s Glen welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. During the hiring process, job applicants who are selected for an interview will be informed that accommodation will be provided.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by April 15, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Devil’s Glen).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

 

For more information on Devil’s Glen Country Club, please visit: Home – Devil’s Glen Country Club – Glen Huron, ON (devilsglen.com)

 

 

Club Members Perspective – 2024

Date:

Launched in 2020 to provide club industry operators insights into club members’ changing preferences and desires, this installment of the Club Members Perspective goes beyond current habits and preferences to examine the underlying reasons behind members’ behaviors.

This year’s survey results show:

Members find emotional connection value over all other types of value, including the often-discussed cost-benefit. 

Members are motivated by the desire to access amenities and services, followed by having the right culture. 

Generationally, younger members place higher importance on most club areas, as they plan to use the facilities more than their seasoned counterparts. 

While members agree that the social environment is critical, a desire for non-traditional usage of the club is not universal.  

Members’ concerns mirror those of managers – there is a growing concern related to the lack of people to work in clubs. 

While members plan on staying longer, this increased member ‘stickiness’ could be a challenge moving forward.  

Read now

About GGA Partners
GGA Partners™ is an international consulting firm and leading advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities.  We work with owners, asset managers, club and community leaders, investors and real estate developers tackle challenges, achieve objectives, and maximize asset performance. Established in 1992 as the KPMG Golf Industry Practice, our global team of experienced professionals leverage in-depth business intelligence and proprietary global data to deliver impactful strategic solutions and lasting success. GGA Partners has offices in Toronto, Ontario, West Palm Beach, Florida, Phoenix, Arizona and Dublin, Ireland.

GGA Partners is proud to be a long-standing CMAA Business Partner.

For further information, contact:

Dr. Eric Brey, Ph.D.
Director
GGA Partners
t: 715.505.7716
e: eric.brey@ggapartners.com

CMAA Strategic Planning Workshop

Date:

 

Produced in collaboration with the Club Management Association of America, GGA Partners hosted a half-day workshop to start the 2024 World Conference & Business Expo.

The workshop, designed by GGA Director Dr. Eric Brey, Ph.D., highlighted the elements required to create a strategic plan, including understanding the membership, an operations review, the impact of the external environment and the financial position of the organization. Following that discussion, those in attendance participated in a series of case-study scenarios involving collaborative efforts to find solutions and a review by the GGA team of best practices.

View the Presentation

 

For further information, contact:

Dr. Eric Brey, Ph.D.
Director
GGA Partners
t: 715.505.7716
e: eric.brey@ggapartners.com

Executive Search: Food and Beverage Manager at Toronto Cricket Skating and Curling Club

Date:

Food and Beverage Manager
Toronto Cricket Skating and Curling Club

The Toronto Cricket Skating and Curling Club is one of Canada’s premier private sport and social clubs, with a heritage that expands 194 years. A family friendly club, which is located conveniently off the 401 in Toronto, is a unique community of members who enjoy the social benefits of club life as much as they enjoy staying active thanks to the Club’s top-tier athletic facilities.

A key to the Club’s commitment to be the private, athletic and social club of choice in Toronto is the team of employees who share the club’s values of sportsmanship and camaraderie, heritage and respect, excellence and innovation, and wellness and fun. A significant portion of the Club’s membership resides within the neighboring community, enriching its vibrant culture and ensuring extensive utilization. The Club fosters a culture centered around exceptional service and care, permeating all aspects of its operations.

Apply Now

PURPOSE

Leads the Food and Beverage teams in providing a high standard of service excellence to members in multiple dining areas; responsible for all a la carte functions within the Club; provides leadership for and supervises staff; maintains relationships with members.

KEY RESPONSIBILITIES

Management of Service Activities

  • Manages service activities in the multiple dining areas throughout the Club, e.g., Sports Grill, Family Bistro, Sports Bar, Skating, Curling and Squash Lounges
  • Ensures all areas are well-staffed and supervised to provide a smooth running operation
  • Ensures meals and beverages are served in a professional and timely manner by circulating the dining areas and communicating with the kitchen and serving staff; including staffing, organization and execution of events

Leadership on Service Standards

  • Provides leadership to Food and Beverage Supervisors, Servers, and Bartenders
  • Provides visible, hands-on management on the floor and the back of house, promoting a team environment that encourages staff to provide exemplary customer service
  • Meets frequently with supervisory and service staff
  • Provides ongoing training for staff to ensure consistent, quality service
  • Monitors server performance to ensure a consistent level of service is provided
  • Further develops, trains, and advises on service standards
  • Implements service procedures and processes as required (e.g., answering phones, pouring wine, handling takeout orders) 

Supervision

  • Provides supervision, problem-solving, decision-making and leadership to staff
  • Recruits, trains and develops staff
  • Interviews and hires seasonal staff
  • Conducts performance reviews for staff
  • Disciplines staff when they do not follow policies and procedures 

Member Relations

  • Proactively and responsively manages relationships with members
  • Forges connections with members and utilizes their names
  • Addresses members’ concerns and complaints effectively and promptly, resolving issues proactively as they arise, and following up with Director of Food and Beverage as required 

Financial Management

  • Manages staffing/ labour budgets, ensuring that department operates within established budget guidelines while still providing top quality service to members, committees and guests

Health and Safety

  • Works in a manner that protects one’s own health and safety, and the safety of fellow employees and members
  • Works in compliance with Occupational Health & Safety acts and regulations, and follows Club health & safety policies and procedures
  • Uses personal protective equipment and clothing as directed by the Club
  • Reports any workplace hazards and dangers to Supervisor or the Joint Health and Safety Committee 

Member Service

  • Assists members and guests in a helpful, efficient, friendly and enthusiastic manner when providing services
  • Assists to provide an excellent experience for Club members and guests
  • Performs other duties as required

QUALIFICATIONS

  • Education/Certification: Completion of community college or equivalent, in a Hospitality or Business program OR completion of undergraduate university degree in Hospitality, Business or Marketing, required; Standard First Aid and CPR/AED certification required; Food Handler’s Certification required; Smart Serve certification required.
  • Experience: At least three years of relevant experience required in a senior managerial role; at least five years of hospitality experience required.
  • Knowledge: Must have comprehensive knowledge of menus, food preparation styles, wine, beer and alcohol; must have working knowledge of Safety and Sanitations Regulations and Health and Safety Legislation; knowledge of AGCO liquor laws; basic knowledge of accounting procedures and principles required.
  • Skills: Must have advanced skills in Word and the POS system, and working level skills in Excel, PowerPoint and Northstar; advanced skills in conducting meetings and making presentations required; working level skills in developing/monitoring budgets, financial/statistical analysis, office equipment operation, purchasing, and organizing events required; must have basic skills in office equipment maintenance; must have advanced skills in reading text, interpreting policies and procedures, writing to communicate information/explain/persuade; advising people who are angry or upset, responding to member complaints and collaborating with others (teamwork).
  • Other Competencies: Must have the ability to provide an advanced level of customer service; must have the ability to meet performance standards during very busy peak periods and maintain professionalism during stressful situations; must have creativity, mathematical ability and physical strength.

ADDITIONAL ELEMENTS

  • Supervision: Supervises approximately 50 service hourly staff (servers, food runners, bartenders) and 3-4 Supervisors. Supervisory responsibilities include hiring, budgeting, scheduling, measuring performance, leadership, training, disciplining, directing and developing.
  • Judgment and Decision-making: May decide to offer compensation to members for meals occasionally in order to problem solve and enhance member satisfaction; Decides on appropriate staff levels, scheduling staff so that the department is neither over-staffed nor under-staffed; Disciplines staff who are not complying with rules and regulations and thereby supports the entire team; Hires new staff every summer and sometimes throughout the year. 
  • Impact on Club Profitability: Proper billing of guest checks has an impact on accounts; Keeping waste to a minimum while monitoring server errors helps to control costs; Solving member problems as soon as possible and giving them what they need and expect enhances their satisfaction; Compiles correct information on covers and daily revenue; Ensuring staff rotate stock and keeping inventory at an acceptable cost-effective level helps to control theft of inventory; Notifies maintenance staff of any needed repairs as soon as possible and follows up to make sure repairs are correctly done; Purchases/orders necessary items for operation; Encourages and rewards upselling to generate revenue; providing great food and service keeps the members coming back. 
  • Contacts: Internal-Staff and managers in other departments, to provide information, to negotiate and to take direction. Members, to provide information and service. External- maintenance and repair staff: to provide information, to negotiate and to take direction. 
  • Working Conditions: Stress– Is frequently required to meet tight and/or competing deadlines; Work frequently involves periods of intense visual concentration; Must frequently deal directly with upset or impatient people; Must occasionally share information that may result in stress for the recipient; Must occasionally respond to crisis or emergency situations. Physical Effort- Must occasionally sit or stand for prolonged periods of time; Is occasionally required to lift or move heavy objects (under 50 pounds). Working Environment– Work environment frequently involves interruptions; Work environment occasionally involves proximity to loud noise; Must occasionally work in an environment with little privacy. Work Hazards- Work environment occasionally involves risk of injury. Hours of Work- Is frequently required to perform work outside of normal schedule. 
  • Materials and Equipment Used: Kitchen, dining room and bar equipment; office equipment.
  • Health and Safety: Every worker must protect his/her own health & safety by working in compliance with the OHSA Act and with safe work practices and procedures as established by the Club including:
    • Wearing personal protective equipment and devices as required; if broken or ineffective, must utilize an adequate temporary protective device or have device replaced immediately
    • Reporting accidents, injuries, hazards, defective equipment and OHSA violations to manager right away. Incidents, which are not reported within 24 hours of occurrence, could result in performance management
    • Completing WSIB Form 6, and returning a copy to Human Resources. If medical attention required or lost time occurs, must have ongoing contact with Department Manager and Human Resources to identify suitable work and actively participate in the return to work programs
    • Must refrain from working in a manner that may endanger him/herself or other workers. Must not engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. Must not use or operate any equipment, machine or device on which he/she has not been trained to safely use

REPORTING STRUCTURE

The position reports to the Food and Beverage Director.

COMPENSATION

Toronto Cricket will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by March 31, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Toronto Cricket).

Apply Now

 

For any inquiries about this position please reach out to:

Lead Search Consultant: 

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

 

To learn more about the Club, visit https://torontocricketclub.com/

 

 

31 Years | 31 Lessons – Lesson 1

Date:

 

Managing a private club is  not an easy task. It requires knowledge, stamina, fortitude, patience and a sense of humor. With each new year comes new challenges, opportunities and lessons to learn.

When GGA Director Colin Burns, CCM, joined the firm, he shared the lessons he learned over a lifetime in the hospitality industry, as an advocate for club management and his three decades as the general manager of Winged Foot Golf Club with our team. In hearing those lessons, we were reminded how success comes from doing the right thing every day.

We asked Colin to record his common sense and professional advise for us to share with you. Today we present the first of Colin’s 31 Years | 31 Lessons videos. We will be releasing all 31 on our LinkedIn page over the next several months in the hope you find these lessons helpful as you navigate your own path to success as a leader in our industry.

Watch Lesson 1

 

Executive Search: General Manager for Quail Creek Sporting Ranch

Date:

General Manager

Quail Creek Sporting Ranch

Apply Now

Nestled amidst the scenic landscape of Okeechobee, Florida, Quail Creek Sporting Ranch stands as a beacon of Southern hospitality and premier outdoor recreation. Spanning 4,000 acres, this exclusive membership club, capped at 50, offers a luxurious Four Seasons experience to its esteemed members. Here, amidst pristine natural beauty, Quail Creek seamlessly blends opulence with the tranquility of nature, creating an unparalleled haven for outdoor enthusiasts.

Beyond its serene ambiance, Quail Creek is renowned as a world-class venue for international shooting tournaments. Its public side features a meticulously curated pro-shop, inviting pavilions, and impeccable shooting facilities, catering to the most discerning enthusiasts. Whether guests are honing their skills or relishing in the camaraderie of like-minded individuals, Quail Creek epitomizes excellence in the realm of shooting sports.

With plans underway for an additional lodge, Quail Creek is poised to extend its offerings beyond recreation, becoming a sought-after destination for corporate retreats and unique events. This expansion mirrors the unwavering commitment of Quail Creek’s incredibly supportive ownership, whose passion for the outdoors permeates every aspect of the club.

At Quail Creek, guests indulge in a diverse array of outdoor experiences, from sporting clay competitions to quail and turkey hunting, all expertly curated across vast terrains. Guided by expert instructors, participants of all skill levels engage in exhilarating shooting events and programming, ensuring a rewarding experience amidst the beauty of nature.

After a day of adventure, guests retreat to charming cottages or lavish suites, thoughtfully appointed to provide a serene sanctuary amidst the rustic charm of the ranch. Finally, they savor the flavors of the South at the onsite dining room, where delectable Southern fare awaits, highlighting the richness of regional cuisine for a satisfying dining experience amidst nature’s splendors. Whether seeking relaxation or exhilaration, Quail Creek Sporting Ranch offers an unforgettable escape for members and guests alike.

ABOUT THE RANCH

  • Privately owned sporting ranch and hunting club
  • Open to the public; memberships available
  • Membership Categories: Hunting Membership and Corporate Hunting Membership
  • Hunting is only available to private hunting members.
  • Total members: 32 (capped at 50)
  • Full-time equivalent employees: 45
  • Seasonal employees: can be up to 200 employees for special events.

POSITION OVERVIEW

Quail Creek Sporting Ranch presents more than just a typical managerial role—it is an unparalleled opportunity for an individual to spearhead the development of a world-class hunting club and deliver a five-star experience unlike any other. This unique position offers the chance to shape a culture centered around excellence, efficiency, and impeccable hospitality. Our members expect nothing short of perfection, drawing comparisons to their most recent five-star service encounters, where they are accustomed to being treated as the foremost priority.

Beyond standard directives and daily operations, this role demands a visionary leader and a strategic thinker with a relentless drive to achieve exceptional outcomes through collaborative teamwork and streamlined processes. Emotional maturity, professionalism, and discretion are non-negotiable qualities, while a genuine belief in hospitality, stemming from a servant’s heart, is intrinsic to the individual’s identity.

Ideally, the chosen candidate will also possess a fervent passion for the outdoors and shooting sports, elevating their connection to the club’s ethos. Quail Creek Sporting Ranch seeks more than just an average candidate; we are in pursuit of an enthusiastic and seasoned General Manager to lead our esteemed recreational shooting and hunting club. This pivotal role entails overseeing all aspects of club operations, ensuring the delivery of unparalleled experiences for our members and guests, all while maintaining financial viability and success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Including but not limited to:

  • Oversee all aspects of the ranch operations: This including managing staff, finances, marketing, member relations, event planning, and ensuring compliance with all state and federal regulations.
  • Build a high-performing team capable to drive the growth of the whole business ecosystem including scaling and developing new avenues of opportunity.
  • Drive membership growth and engagement: Develop and implement strategies to attract new members, retain existing members, and foster a keen sense of community within the club.
  • Ensure exceptional member and guest experiences: Oversee all aspects of guest services, from reservations and check-in to food & beverage operations and activity coordination.
  • Maintain the highest standards for safety and quality: Implement and enforce safety protocols for all shooting and hunting activities, and ensure the facilities and equipment comply with the highest standards.
  • Develop and manage the club’s budget: Prepare and manage the operating budget, track financial performance, and identify areas for cost savings and improvement.
  • Stay abreast of industry trends and best practices: Continuously research and implement innovative technologies, marketing strategies, and operational efficiencies to keep the ranch at the forefront of the industry.
  • Build and maintain positive relationships: Cultivate strong relationships with members, guests, staff, vendors, and local community stakeholders.

EDUCATION, SKILLS, AND EXPERIENCE REQUIRED

Must have a passion for the outdoors and shooting sports as well as three years experience as a General Manager or Assistant General Manager in a sport and/or hospitality setting required.

REPORTING STRUCTURE

This position reports to the Director of Operations.

DIRECT REPORTS

Sporting Clay Manager, Office Manager, Hunting Manager, Executive Chef, Pavilion Chef, Lodging Manager, Member Services, and Maintenance Manager.

COMPENSATION

Quail Creek Sporting Ranch will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE

Interested candidates should complete the application and submit a resume along with a detailed cover letter by March 25, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, QCSR).

Apply Now

Lead Search Consultants: 

Kathy Grayson, Director
GGA Partners™
kathy.grayson@ggapartners.com

Michael Leemhuis, Partner
GGA Partners™
michael.leemhuis@ggapartners.com

 

For more information about the Ranch please visit: https://quailcreeksportingranch.com/

Executive Search: General Manager / COO for The Nest Golf Club

Date:

General Manager / Chief Operating Officer

The Nest Golf Club

Apply Now

“A natural sanctuary that is an ideal backdrop for exceptional golf and dining.”

The Nest is a highly desirable golf-centric and social club located along the Naples/Bonita Springs coastline. The Club features two extraordinary 18-hole Tom Fazio courses, considered by Golf Digest as the top choice to play in Southwest Florida. Both courses have a reputation for being playable virtually every day of the year, although there is a lively debate as to which course is the favorite.

The Nest is a Certified Audubon Cooperative Sanctuary, where you will play through incredible Florida landscapes featuring wetland marshes, live oaks, and mangrove thickets. You are likely to see a bald eagle or even spot a pod of dolphins on your way to our renowned finishing holes of the Hurricane course. Considered among the most compelling and visually stunning courses in the region, every challenging hole here inspires frequent deep breaths on courses that take full advantage of natural water hazards, lush landscapes, and tree-lined fairways generously buffering the outside world.

This is also a Club where exceptional golf does not always have to be played seriously. Members of all skill levels are welcomed and encouraged by a culture defined by competitive yet incredibly friendly play. The Membership is especially proud of its sizable group of active men and women golfers, as well as couples and organized group play.

The private club experience was further enhanced by the newly renovated, multi-million-dollar clubhouse completed in June 2020 offering activities for every interest, from bridge to mah-jongg, book clubs, to Tuesday Talks, and casual conversation.

ABOUT THE CLUB
  • Member-owned private equity golf club
  • 36-hole, championship courses designed by Tom Fazio
  • Total members: 700+
  • Gross revenue: $12.9M
  • Annual dues revenue: $7.7M
  • Annual F&B revenue: $2.6M
  • Annual rounds of golf: 66,000
  • Full-time equivalent employees: 90
  • Seasonal employees: 40
POSITION OVERVIEW

The Nest General Manager/COO is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.

In each of these realms, meeting expectations means Member’s needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager/COO should set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of The Nest’s core values in every interaction with Members, guests, and The Nest team.

It is essential that General Manager/COO be able to communicate, build relationships with and ensure common goals and objectives are met with the staff, Members, and Board of Directors.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for the success of all operational functions of The Nest and the personnel within each realm. This means delivering service excellence to Members and guests while also fostering a collaborative culture internally where employees are driven and motivated to be the absolute best.
  • Demonstrates a deep knowledge of the game of golf and what makes not only an exceptional golf experience but an extraordinary experience for the Members and translates that knowledge into action to ensure The Nest Golf Club is consistently striving to be the best.
  • Responsible for understanding the vision of the Board of Directors and Membership and implements the strategic initiatives identified by the board. Ensure The Nest team is challenged to execute and report on strategic initiatives.
  • Creates, manages, and executes multi-year plans to ensure The Nest continues to innovate and lead in best practices all while maintaining the culture and feel Members love. This includes bringing imaginative ideas to the Executive Committee and being able to, once approved, communicate, and execute those ideas at every level.
  • Communicates consistently with the Board, Committee Chairs, and entire Nest team to ensure priorities are understood and common goals and objectives are being worked toward and accomplished.
  • Responsible for building deep and meaningful relationships with Members and team members to ensure the wants and needs of all constituencies are heard, understood, and acted upon when needed. The General Manager/COO should have outstanding relationships and consistent communication with his/her direct reports as well as the Club President and Board of Directors
  • Responsible for overseeing the annual budgeting process and collaborating consistently with the Chief Financial Officer and Chair of the Finance Committee to ensure the vision of the Board of Directors can be executed in a manner that guarantees the long-term profitability of the Club.
  • Responsible for continually developing The Nest team to ensure they are learning, growing, and advancing their careers.
  • Responsible for overall Member satisfaction with the Club and that any issues, whether it be between two Members, between a Member and The Nest team, or between two team members, are addressed head on in a professional and productive manner.
  • Ensures the clubhouse and facilities are maintained to the highest standard and are always show-room quality.
  • Demonstrates and delivers the highest quality of service and appearance in all areas of including, but not limited to, Food and Beverage, Housekeeping, Facility and Ground Maintenance, Club Operations, and Club Events.
  • Leads with a humble heart of service while also knowing when confidence is needed. The General Manager/COO must be able to lean into tough situations, when needed, all while keeping the composure of a confident leader with the broader team.
  • Ensures each member of the team is exemplifying the mission daily, and takes swift action when expectations are not met.
  • Leads the Marketing & Communications efforts to ensure The Nest’s staff is effectively connecting with its members, keeping them fully informed and The Nest is consistently receiving positive media coverage and remains relevant in the public eye as one of the top golf clubs in Southwest Florida.
  • Networks continually within the golf industry to consistently bring in innovative ideas, best practices, and latest trends all while keeping the level of class and elegance expected at The Nest. This individual should also bring an extensive network based on their previous job experience.
  • Relies upon a plethora of exceptional job experience to deliver the best possible product to Members and to lead and inspire The Nest’s team to execute on the vision and mission of the Club.
  • Remains continuously apprised of legal and legislative actions and trends and works with the Board of Directors to respond appropriately when needed.
  • Represents The Nest both on and off property including related association boards, committees, and charitable activities. The General Manager/COO should live out The Nest’s values while constantly showing poise and tact in understanding they represent the Club anytime they are in public.
EDUCATION, SKILLS, AND EXPERIENCE REQUIRED
  • Demonstrated ability to lead a large team and consistently exceed extremely lofty expectations all while maintaining great relationships both internally within the team, with The Nest Membership, with the President and with the Board of Directors.
  • This individual must be able to independently establish priorities and meet deadlines for various groups at the same time all while maintaining an expectation of excellence from every department. Must be able to work in an extremely fast-paced environment, with proven ability to juggle multiple competing tasks and demands.
  • have an elevated level of interpersonal skills to continually develop and maintain relationships with all stakeholders and the community. Position continually requires poise, tact, and diplomacy.
  • Must be able to interact and communicate in a positive, professional manner with individuals at all levels within and outside of the organization.
  • Must have strong skills in a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, Excel, Access, PowerPoint.
  • Strong written and verbal communication skills, including excellent grammar and spelling skills.
  • Must have a positive, engaging, and helpful attitude.
  • Strong time management and organizational skills.
  • Demonstrated ability to deliver a consistent quality in work output and take the initiative to follow through to completion all while communicating with every level of the organization.
  • College degree and CMAA certification required.
  • 5 years as a General Manager or Assistant General Manager at a premier golf club.
REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President. Direct Reports to the General Manager include, the Director of Golf, Executive Chef, Food & Beverage Director, Director of Agronomy, Membership Director, Controller, and Administrative Staff.

COMPENSATION

The Nest Golf Club will offer an extremely attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE

Interested candidates should complete the application and submit a resume along with a detailed cover letter by March 25, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, The Nest Golf Club).

Apply Now

Lead Search Consultants: 

Kathy Grayson, Director
GGA Partners™
kathy.grayson@ggapartners.com

 

For more information about the Club please visit: https://www.nestgolf.com/

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