Executive Search: Director, Human Resources for Bayview Golf & Country Club

                       

Director, Human Resources
Bayview Golf & Country Club
Thornhill, Ontario

The Club

Established in 1960 and situated on roughly 145 acres of land, Bayview Golf and Country Club (“the Club”) is one of the premier family country clubs in Ontario. With its inclusive membership structure, Bayview provides access to a wealth of amenities for the primary member on record, as well as their immediate family.

Bayview offers 18 holes of championship golf, with the original, C. E. Robinson-designed, and recently Doug Carrick-renovated par-72 course measuring 7,070 yards from the furthest tees. Bayview also offers members access to indoor golf simulators and hitting bays for winter-season access.

The Club is home to a 13,000 sq. ft. pool facility that includes a heated swimming pool, sunning deck, 20-metre swimming lanes, splash pad and wading pool for children, and poolside dining. Six year-round, Har-Tru tennis courts, with programming and lessons provided to members of all skill levels. A newly-renovated 4,000 sq. ft. fitness center offering a variety of comprehensive strength and cardiovascular equipment, as well as personal training and group exercise sessions to meet all member needs.

The Position

As a member of the Bayview Golf & Country Club’s Leadership team, the Director, Human Resources, is accountable for recruitment, talent development, retention and the development and maintenance of a strong working environment and a ‘people-first’ culture which contributes to achieving the Club’s goals and objectives. Please note: This is a newly-created position which will provide the successful candidate with the opportunity to build the Club’s human resources processes and initiatives from the ground up.

This role is also accountable for the Club’s strategies encompassing employee engagement, diversity, equity and inclusion.

The Director, Human Resources will be responsible for the following:

  • Initiate, lead and execute all human resources programs including, but not limited to: employee communications; recruitment; onboarding; health and safety; benefits and disability management (including proactive accommodation and modified work); training and professional development; performance management; employee compensation, rewards, recognition and engagement.
  • Review, recommend and execute creative networking, recruitment, selection and hiring practices to ensure a talented, diverse employee team.
  • Build upon the Club’s existing health and safety program to ensure compliance with the Occupational Health and Safety Act, reduce accident rates, mitigate risks, educate employees and minimize WSIB premiums.
  • Develop and embed a ‘learning and training’ culture for entirety of employee team, including senior management.
  • Provide guidance and direction on all aspects of employee/employer relations including advising Management on the interpretation & implementation of applicable legislation, the Collective Bargaining Agreement, Club policies and supporting managers in determining appropriate resolution to issues.
  • Diagnose organizational issues/needs; make recommendations to support culture & structural changes.
  • Work closely with Finance Department to ensure that employee payroll records are accurately maintained and labour costs are well-controlled.
  • Through active participation in the hospitality human resources sector, identify human resources trends, issues and challenges and make appropriate recommendations.
  • Collaborate with senior management to manage employee performance and/or address instances of impropriety or misconduct.
  • Collaborate with management and legal counsel to develop termination strategies, conduct terminations when required and develop plans aimed at mitigating legal risks, while ensuring that employee dignity and an environment of mutual respect are preserved at all times.
  • Develop, modify, implement and monitor Club human resources policies and procedures in keeping with the Club’s mission, values and strategic direction, with the aim of promoting a collegial and high-performance workplace culture.
  • Working in collaboration with the General Manager, the Governance Committee and the Board of Directors, ensure that all human resources policies remain up-to-date, compliant with all applicable legislation and consistent with all Club governance policies.
  • Help to develop and facilitate appropriate change management plans to support implementation and sustainability of Club-wide programs.

Candidate Profile

Key Attributes Required

  • Demonstrated success in people recruiting, skills development, retention in a high-performance operating culture.
  • Demonstrated leadership skills with a superior ability to ‘make things happen’ through collaboration and impact and influencing skills.
  • Strong change management skills; demonstrated ability as a catalyst for change.
  • Demonstrated ability to work within a customer and employee centric environment that requires a flexible working schedule, based on business demands.
  • Capable of providing effective coaching, counselling and mentoring, among peers and within all levels of the organization, including an ability to challenge where appropriate.
  • Proven track record of delivering quality results with a strong sense of urgency.
  • Ability to effectively deal with issues, move them forward, and provide expert counsel and consultation throughout the organization.
  • Ability to work independently and confidently in a busy environment where competing priorities are a constant.

Knowledge, Skills & Competencies

  • Undergraduate degree, preferably in a field related to human resources or hospitality
  • CHRL/CHRP designation
  • Minimum 8 years of experience in Human Resource Management in progressively senior roles
  • Inspirational leadership abilities combined with the ability to mentor, coach and develop others
  • Previous experience leading programs related to engagement, talent management, developing leaders, succession planning, performance management, culture and values, change management, diversity & inclusion
  • Excellent organization, planning, forecasting and documentation skills
  • Innovative problem solving and sound decision-making abilities
  • Excellent written and verbal communication skills in English, including inspiring facilitation and training skills
  • Strong knowledge of business controls, HR practices and Ontario employment legislation
  • Comfortable operating in a digital environment and operates with a cross-functional mindset
  • Experience with systems and computers skills including advanced MS Word, PowerPoint, and Excel
  • In-depth knowledge of innovative learning technologies including social, mobile, micro-learning and gamification

Physical & Psychological Demands and Working Conditions

This is an administrative office position based in a hospitality operation that operates 7 days a week, 365 days a year. As such, it requires the physical and psychological ability to:

  • Be present in an in-person office environment at 25 Fairway Heights Drive, Thornhill, during regular business hours five days per week (with flexibility)
  • Occasionally perform remote work, requiring access to adequate internet and an appropriate home working environment
  • Occasionally work a flexible schedule, including evenings, weekends, early mornings or holidays, as business demands may require
  • Perform computer work in an office environment for prolonged periods of time
  • Visit any working area of the Club (ie: outside one’s own office environment), including kitchen, restaurant, pool deck, golf course, tennis courts, locker rooms, etc.
  • Effectively prioritize and manage time when faced with multiple competing demands for your time and attention
  • Manage conflict professionally and respectfully in a partially unionized environment
  • Perform during periods of intense stress
  • Speak and present confidently in English in front of large groups of 200 people or more
  • Occasionally lift, push or pull up to 25 pounds

Bayview Golf and Country Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which takes into account applicant’s accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with our comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by August 15th at 5:00pm EDT.

If you require any accommodations to be considered for this position, please include that information in your submission. Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Bayview HR Director Cover Letter” and “Last Name, First Name, Bayview HR Director Resume”) respectively to: execsearch@ggapartners.com

Interested candidates are asked NOT to contact any Club employees directly in relation to this posting. Please direct all inquiries to Michael Gregory or Allison MacKenzie at the contact information below.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

Allison MacKenzie
Search Consultant
GGA Partners™
allison.mackenzie@ggapartners.com

For more information on Bayview Golf & Country Club, visit www.bayviewclub.com

A Club Leader’s Perspective [2022]

A Club Leader’s Perspective: Emerging Trends & Challenges 

Latest research produced in collaboration with the Club Management Association of America examines the perspectives of private clubs and what trends are motivating their decisions.

In brief:

  • Industry survey of over 200 club leaders across North America highlights the perspective of club leaders on the current challenges facing the industry.
  • A Club Leader’s Perspective explores the state of the industry from the perspective of those in club leadership roles, and what influences their decisions.
  • Club leaders weighed-in on emerging trends and challenges across five primary areas:
    • Industry outlook within the post-Covid-19 ecosystem
    • Human resources and workforce demands
    • Membership experience and programming
    • Capital planning and long-range improvement strategies, and budgeting and forecasting
    • Inflationary impacts on service

We’ve taken the pulse of club leaders regularly since the start of the pandemic, including in-depth looks at challenges and sentiments in 2021. Over the past two years, many clubs were forced to adapt to evolving public health regulations, supply chain shortages, labor challenges and sky-rocketing membership levels. Despite these challenges, club leaders are largely positive about 2022. 

Access the full report for further insights.

Read now

About GGA Partners

GGA Partners™ is an international consulting firm and trusted advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities.  We are dedicated to helping owners, asset managers, club and community leaders, investors and real estate developers tackle challenges, achieve objectives, and maximize asset performance.

Established in 1992 as the KPMG Golf Industry Practice, our global team of experienced professionals leverage in-depth business intelligence and proprietary global data to deliver impactful strategic solutions and lasting success. GGA Partners has offices in Toronto, Ontario; Phoenix, Arizona; Bluffton, South Carolina; and Dublin, Ireland. For more information, please visit ggapartners.com.

GGA Partners is proud to be a long-standing CMAA Business Partner.

About CMAA

Founded in 1927, the Club Management Association of America (CMAA) is the largest professional association for managers of membership clubs with 6,800 members throughout the US and internationally. Our members contribute to the success of more than 2,500 country, golf, athletic, city, faculty, military, town, and yacht clubs. The objectives of the Association are to promote relationships between club management professionals and other similar professions; to encourage the education and advancement of members; and to provide the resources needed for efficient and successful club operations. Under the covenants of professionalism, education, leadership, and community, CMAA continues to extend its reach as the leader in the club management practice. CMAA is headquartered in Alexandria, VA, with 42 professional chapters and more than 40 student chapters and colonies. Learn more at cmaa.org.

For further information, contact:

Samar Abdourahman
Manager, Marketing and Communications
GGA Partners
t: 416-333-5008
e: samar.abdourahman@ggapartners.com

Executive Search: Director of Golf for Marietta Country Club

                     

Director of Golf
Marietta Country Club
Kennesaw, Georgia

The Club

Founded in 1915, Marietta Country Club is a member-owned club in Kennesaw, Georgia, located 28 miles from downtown Atlanta.

The Club offers 27-holes of championship golf, 12 lighted tennis courts, fitness center, a seasonal pool facility, poolside restaurant and an amazing clubhouse, including three dining rooms and banquet facilities. The Club’s magnificent setting with views of Kennesaw Mountain creates a fabulous resort environment. The Club offers its members a family-friendly environment with outstanding programs and events that enhance sports, social, and business needs and interests. This, paired with the Club’s outstanding service staff and desire to create a perfect Club environment for members, their families and guests makes Marietta Country Club truly incomparable to any other.

The Club has a total of 1150 member families with 730 having full golf privileges. There are 40,000 rounds of golf played annually, and a vibrant tournament schedule for both men and women add to the outstanding golf experience.  The current Director of Golf is retiring after 21 years of service at the Club!

Club Overview

  • 1,150 members
  • Initiation fee: $50,000
  • Annual dues: Golf – $7,200
  • Rounds of Golf: 40,000
  • Gross volume – $11M
  • Annual dues – $5M
  • F&B volume – $3.4M
  • Gross payroll – $4.7M
  • Employees – 200 in-season; 120 off-season
  • Board members – 11
  • Average age of members – 58

The Director of Golf Position

The Director of Golf reports to the General Manager, coordinates with the Golf Committee Chair on a regular basis and implements the policies established by the Board of Directors as well as those in the Club’s bylaws. He/she develops operational policies, and is responsible for the creation and implementation of standard operating procedures for all areas.

The Director of Golf is the lead coordinator of programming and synergies among all golf programming, amenities and services. Driving excellence in the golf experience through training is a critical part of the position.

The Director of Golf should have a strong presence and seek to be highly visible to the membership and staff. He/she sets the tone for consistently treating members to a first-class golf experience as well as communicating this expectation to the entire staff.

Important Individual Characteristics

  • A naturally enthusiastic personality and passion for the golf industry.
  • Natural leadership skills that promote staff and membership engagement.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined accountability to ensure the golf department training and standards of are consistently met.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch golf experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Desire to be highly visible to members and staff as the face of the golf operation at the Club.
  • Flexibility to cater to various interests and the playing skills of the entire membership demographic.
  • Ability to develop a dedicated team with a shared vision.
  • Develop, coordinate, and execute the annual business plan including the operating and capital budgets.
  • Oversees a merchandise operation including the purchasing strategies, inventory control, and presentation. Develops purchasing strategies that are consistent with member demographics and needs.
  • Develops and oversees golf instruction, clinics, academies, and player development programs.
  • Organize and execute an innovative and active tournament schedule that services all segments of the membership.
  • Collaborates with the Director of Agronomy and his staff on golf operation activities.
  • Enforces all rules and regulations governing golf course usage.
  • Coordinates plans with Food and Beverage staff for all food and beverage needs for regular play, tournaments, outings, and special golf events.
  • Oversees and enforces the procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources.
  • Ensures that all written correspondence, reporting, newsletter, and communications for the golf operations is completed on a timely basis.
  • Participants in Golf Committee meetings, annual Board/Staff Retreat, and weekly senior leadership meetings.

Candidate Qualifications

  • All candidates must be a Class “A” member in good standing with the PGA of America.
  • Experience as a current Head Golf Professional or Director of Golf; however current 1st Assistant Golf Professionals at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A college degree from an accredited university or college is preferred.
  • Proven experience in budget development, fiscal management, strategic planning, and staff management.
  • Demonstrated strong command of written, verbal, interpersonal communication skills.
  • Maintain a credible golf game and remain current on teaching innovations.
  • Experienced and can apply the latest technology in all applications of the golf operation.
  • Proficient in point-of-sale software, Microsoft Word, Excel, Golf Genius, etc…
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings/weekends/holidays.
  • Positive attitude; professional manner and appearance in all situations.
  • Must have a fundamental knowledge of the game of golf including golf rules, golf facility operations, and tournament operations.
  • Demonstrates a high level of professionalism, both manner and appearance, with a positive attitude in all situations.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package including Health/Dental/Vision. 401k match, FSA/HSA, employer paid STD, LTD.  Vacation/Personal days, PGA membership and continuing education allowance.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, August 10, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Marietta Director of Golf Cover Letter” and “Last Name, First Name, Marietta Director of Golf Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

Lead Search Executive

Patrick DeLozier
Managing Director
GGA Partners™
(843) 707-5210
patrick.delozier@ggapartners.com

For more information about Marietta Country Club, please visit mariettacountryclub.org

GGA Partners and Vivid Club partner to strengthen management excellence for private clubs

New joint partnership helps supports the advancement of clubs around the world.

Toronto, ON, July 27, 2022 

As private clubs work to keep pace with rapidly changing business landscapes, shifts in member access and utilization, heightened workforce challenges, and the untapped potential of data, there is a need now more than ever to monitor and effectively implement strategies and streamlined processes. As part of their new international alliance, GGA Partners and the team at Vivid Club and Vivid Leaf have partnered to deliver advanced mindshare collaboration technologies designed to help clubs transform and lead.

Vivid Club provides clients with a fully integrated goals and objectives management system with pre-populated Balanced Scorecard templates and 360-degree feedback surveys and performance evaluation functionality. The platform also offers a file share system and a Club Social Responsibility section showing all initiatives clubs have in place for their employees, their community, the environment and their partners. The purpose is to optimize collaboration and ensure the alignment of all contributors towards the joint vision of the club.

Vivid Leaf is the real-time club sustainability platform, following the triple bottom line approach of sustainability: profit, people, planet. Vivid Leaf is helping clubs to advance on their journey to becoming fully sustainable and carbon neutral. All aspects of a club’s ability to have an effect on the three sustainability pillars are considered. The club’s carbon footprint is calculated as well as automated alerts are sent for unusual spikes in usage.

The Vivid platforms are also helping clubs to strengthen their operational and managerial processes for the future through artificial intelligence (AI), automation and monitoring tools that are built with private clubs in mind. With clubs from all over the world contributing in a mind-share fashion, the Vivid platforms improve on an ongoing basis, all available to every club on the platforms.

GGA will leverage the unique features of the Vivid platforms in the design of strategic actions plans, help clients use the platforms to monitor the implementation of strategy and continue to be the source of data-driven strategic solutions that consider the unique market, financial, operational and governance circumstances of each club.

“We are thrilled about our partnership with GGA Partners to better serve the club industry. Combining GGA’s experience and expertise in data and analytics, financial and operational analysis, surveying, governance, and strategic planning with state-of-the-art, easy-to-use, club mind-share and artificial intelligence driven technology, clubs have a framework at hand that supports their sustained success.”

Bettina von Ruexleben, Chief Executive Officer, Vivid Club and Vivid Leaf

“To adapt and respond to the ever-changing club industry, and the evolving expectations of members, it is imperative that clubs diligently plan, monitor, transform and evaluate their strategies, goals and objectives.  This is why GGA Partners is increasingly focused on helping clients to innovate and grow. Our new partnership with the Vivid Club and Vivid Leaf team is now more important than ever as we continue to help clients successfully implement important strategies for their long-term sustainability.”

Derek Johnston, Partner, GGA Partners

About Vivid Club and Vivid Leaf

The Vivid platforms are developed for the club industry in close cooperation with visionary club leaders. Supported by the team of the Brodtmann Consulting Group they focus on enabling clubs to easily share their thoughts, templates and initiatives with each other to learn and optimize collaboration as well as their sustainability progress. The Vivid team is located in Cologne, Germany as well as Denver, CO, Atlanta, GA and Naples, FL.

For more information, please visit www.vivid-club.com and www.vivid-leaf.com.

About GGA Partners

GGA Partners™ is an international consulting firm and trusted advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities. The firm is dedicated to helping owners, asset managers, club and community leaders, investors and real estate developers tackle challenges, achieve objectives, and maximize asset performance.

Established in 1992 as the KPMG Golf Industry Practice, our global team of experienced professionals leverage in-depth business intelligence and proprietary global data to deliver impactful strategic solutions and lasting success. GGA Partners has offices in Toronto, Ontario; Phoenix, Arizona; Bluffton, South Carolina; and Dublin, Ireland. For more information, please visit ggapartners.com.

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