Executive Search: Director, Human Resources for Bayview Golf & Country Club

                       

Director, Human Resources
Bayview Golf & Country Club
Thornhill, Ontario

The Club

Established in 1960 and situated on roughly 145 acres of land, Bayview Golf and Country Club (“the Club”) is one of the premier family country clubs in Ontario. With its inclusive membership structure, Bayview provides access to a wealth of amenities for the primary member on record, as well as their immediate family.

Bayview offers 18 holes of championship golf, with the original, C. E. Robinson-designed, and recently Doug Carrick-renovated par-72 course measuring 7,070 yards from the furthest tees. Bayview also offers members access to indoor golf simulators and hitting bays for winter-season access.

The Club is home to a 13,000 sq. ft. pool facility that includes a heated swimming pool, sunning deck, 20-metre swimming lanes, splash pad and wading pool for children, and poolside dining. Six year-round, Har-Tru tennis courts, with programming and lessons provided to members of all skill levels. A newly-renovated 4,000 sq. ft. fitness center offering a variety of comprehensive strength and cardiovascular equipment, as well as personal training and group exercise sessions to meet all member needs.

The Position

As a member of the Bayview Golf & Country Club’s Leadership team, the Director, Human Resources, is accountable for recruitment, talent development, retention and the development and maintenance of a strong working environment and a ‘people-first’ culture which contributes to achieving the Club’s goals and objectives. Please note: This is a newly-created position which will provide the successful candidate with the opportunity to build the Club’s human resources processes and initiatives from the ground up.

This role is also accountable for the Club’s strategies encompassing employee engagement, diversity, equity and inclusion.

The Director, Human Resources will be responsible for the following:

  • Initiate, lead and execute all human resources programs including, but not limited to: employee communications; recruitment; onboarding; health and safety; benefits and disability management (including proactive accommodation and modified work); training and professional development; performance management; employee compensation, rewards, recognition and engagement.
  • Review, recommend and execute creative networking, recruitment, selection and hiring practices to ensure a talented, diverse employee team.
  • Build upon the Club’s existing health and safety program to ensure compliance with the Occupational Health and Safety Act, reduce accident rates, mitigate risks, educate employees and minimize WSIB premiums.
  • Develop and embed a ‘learning and training’ culture for entirety of employee team, including senior management.
  • Provide guidance and direction on all aspects of employee/employer relations including advising Management on the interpretation & implementation of applicable legislation, the Collective Bargaining Agreement, Club policies and supporting managers in determining appropriate resolution to issues.
  • Diagnose organizational issues/needs; make recommendations to support culture & structural changes.
  • Work closely with Finance Department to ensure that employee payroll records are accurately maintained and labour costs are well-controlled.
  • Through active participation in the hospitality human resources sector, identify human resources trends, issues and challenges and make appropriate recommendations.
  • Collaborate with senior management to manage employee performance and/or address instances of impropriety or misconduct.
  • Collaborate with management and legal counsel to develop termination strategies, conduct terminations when required and develop plans aimed at mitigating legal risks, while ensuring that employee dignity and an environment of mutual respect are preserved at all times.
  • Develop, modify, implement and monitor Club human resources policies and procedures in keeping with the Club’s mission, values and strategic direction, with the aim of promoting a collegial and high-performance workplace culture.
  • Working in collaboration with the General Manager, the Governance Committee and the Board of Directors, ensure that all human resources policies remain up-to-date, compliant with all applicable legislation and consistent with all Club governance policies.
  • Help to develop and facilitate appropriate change management plans to support implementation and sustainability of Club-wide programs.

Candidate Profile

Key Attributes Required

  • Demonstrated success in people recruiting, skills development, retention in a high-performance operating culture.
  • Demonstrated leadership skills with a superior ability to ‘make things happen’ through collaboration and impact and influencing skills.
  • Strong change management skills; demonstrated ability as a catalyst for change.
  • Demonstrated ability to work within a customer and employee centric environment that requires a flexible working schedule, based on business demands.
  • Capable of providing effective coaching, counselling and mentoring, among peers and within all levels of the organization, including an ability to challenge where appropriate.
  • Proven track record of delivering quality results with a strong sense of urgency.
  • Ability to effectively deal with issues, move them forward, and provide expert counsel and consultation throughout the organization.
  • Ability to work independently and confidently in a busy environment where competing priorities are a constant.

Knowledge, Skills & Competencies

  • Undergraduate degree, preferably in a field related to human resources or hospitality
  • CHRL/CHRP designation
  • Minimum 8 years of experience in Human Resource Management in progressively senior roles
  • Inspirational leadership abilities combined with the ability to mentor, coach and develop others
  • Previous experience leading programs related to engagement, talent management, developing leaders, succession planning, performance management, culture and values, change management, diversity & inclusion
  • Excellent organization, planning, forecasting and documentation skills
  • Innovative problem solving and sound decision-making abilities
  • Excellent written and verbal communication skills in English, including inspiring facilitation and training skills
  • Strong knowledge of business controls, HR practices and Ontario employment legislation
  • Comfortable operating in a digital environment and operates with a cross-functional mindset
  • Experience with systems and computers skills including advanced MS Word, PowerPoint, and Excel
  • In-depth knowledge of innovative learning technologies including social, mobile, micro-learning and gamification

Physical & Psychological Demands and Working Conditions

This is an administrative office position based in a hospitality operation that operates 7 days a week, 365 days a year. As such, it requires the physical and psychological ability to:

  • Be present in an in-person office environment at 25 Fairway Heights Drive, Thornhill, during regular business hours five days per week (with flexibility)
  • Occasionally perform remote work, requiring access to adequate internet and an appropriate home working environment
  • Occasionally work a flexible schedule, including evenings, weekends, early mornings or holidays, as business demands may require
  • Perform computer work in an office environment for prolonged periods of time
  • Visit any working area of the Club (ie: outside one’s own office environment), including kitchen, restaurant, pool deck, golf course, tennis courts, locker rooms, etc.
  • Effectively prioritize and manage time when faced with multiple competing demands for your time and attention
  • Manage conflict professionally and respectfully in a partially unionized environment
  • Perform during periods of intense stress
  • Speak and present confidently in English in front of large groups of 200 people or more
  • Occasionally lift, push or pull up to 25 pounds

Bayview Golf and Country Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which takes into account applicant’s accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with our comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by August 15th at 5:00pm EDT.

If you require any accommodations to be considered for this position, please include that information in your submission. Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Bayview HR Director Cover Letter” and “Last Name, First Name, Bayview HR Director Resume”) respectively to: execsearch@ggapartners.com

Interested candidates are asked NOT to contact any Club employees directly in relation to this posting. Please direct all inquiries to Michael Gregory or Allison MacKenzie at the contact information below.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

Allison MacKenzie
Search Consultant
GGA Partners™
allison.mackenzie@ggapartners.com

For more information on Bayview Golf & Country Club, visit www.bayviewclub.com

Executive Search: Head Golf Professional at Bayview Golf & Country Club

HEAD GOLF PROFESSIONAL
BAYVIEW GOLF & COUNTRY CLUB
Toronto, ON

 

The Club:

Bayview is an outstanding, all-season Toronto Country Club. Centrally located in the GTA, Bayview has been a treasured part of members’ lives for nearly 60 years. Bayview members enjoy a world-class golf course complemented by exceptional sports, recreation, dining and social experiences, all centered in a modern, full-service family private club setting with curling, tennis, aquatics and fitness facilities.

The Golf Facilities:

Designed in 1960 by Canadian Golf Hall of Fame architect Robbie Robinson, and renovated by renowned course designer Doug Carrick, the Bayview Golf and Country Club course consistently ranks among Score Magazine’s Top 100 courses in Canada. Golfers enjoy a stunning course that is equally challenging for both the recreational and scratch golfer. Bayview’s renowned golf course is world-class and can truly be appreciated by the whole family. A comprehensive practice facility, golf simulators and well-stocked, full-service Pro Shop round out the Club’s facilities. The Club has hosted several professional and amateur championships.

The Position:

Bayview is seeking a well-qualified, dynamic individual to oversee and manage Bayview’s golf operations and work cooperatively with other departments to provide an exceptional member and guest experience.

The Head Golf Professional will be responsible for the following:

 

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club. Although the Head Professional will rely on the Staff to operate the daily activities, the Head Professional will be responsible for overall performance metrics and service.
  • Recruitment, training, development, performance management and leadership of Golf Operations staff.
  • Preparation of the Golf Operations operating and capital budgets.
  • Work with the Golf Operations staff, management team and various member committees, to develop and implement merchandising programs, club tournaments, leagues, coaching and lesson programs and outside events.
  • Purchasing, merchandising, sales and marketing, inventory management, and financial performance of all aspects of the Pro Shop.
  • Oversight of the golf reservation system, starting procedures, tracking and monitoring play on the golf course.
  • Representation of the Club to members, staff and external agencies. The Head Professional is engaged in new member recruitment.

Candidate Profile:

The Head Professional reports to the General Manager. Given the leading role this individual will play in achieving the strategic objectives of Bayview, it is essential that the successful candidate possess the following core competencies, experience and attributes:

 

  • Class A member of the PGA of Canada with Head Professional experience preferred.
  • A dynamic leader with the ability to maintain a strong team by motivation and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes. Excellent communication skills.
  • Highly visible leader with friendly and outgoing personality and focus on member service. A leadership style that lends itself to being the ‘face of the golf experience’.
  • An out of the box thinker determined to be innovative in the modern world of golf operations.
  • An ability to work collaboratively with the active volunteer base at the club to achieve results.
  • An understanding of a private member-owned club culture.
  • A demonstrated ability to manage all aspects of the Professional Shop retail business.
  • Proficient instructor well versed in the latest club fitting and teaching technologies.
  • Proven leadership, management and organizational skills.
  • Ability to organize and oversee annual golf event fixtures and programs including participation in the internal marketing and administration of the events and programs.
  • Ability to implement, enforce and maintain all policies, programs and plans as established and communicated through the General Manager.
  • Ability to market, schedule and manage any external competitions and events.
  • Provide support for prospective member sales, new member integration and membership retention programs.
  • Maintain and promote a well-respected and professional image within the Club, the industry and community.
  • A keen interest in continuous learning and professional development in the industry.
  • A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.

Note: The current Head Golf Professional will leave the Club on January 29, 2021.

Compensation:

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary and benefits.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Sunday, January 10, 2021. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Bayview HP Resume” and “Last Name, First Name, Bayview HP Cover Letter”) respectively to: execsearch@ggapartners.com.

Michael Gregory, Partner, and George Pinches, Director
GGA Partners, Inc.
execsearch@ggapartners.com

 

For more information on Bayview Golf & Country Club please visit www.bayviewclub.com.

Executive Search: GM at Bayview Golf & Country Club

GENERAL MANAGER
BAYVIEW GOLF & COUNTRY CLUB
Toronto, ON

 

The Club:

Bayview is an outstanding, all-season Toronto Country Club. Centrally located in the GTA, Bayview has been a treasured part of members’ lives for nearly 60 years. Bayview members enjoy a world-class golf course complemented by exceptional sports, recreation, dining and social experiences, all centered in a modern, full-service family private club setting with curling, tennis, aquatics and fitness facilities.

An impeccable world-class golf course serves as a focal point for our Bayview family. Play outdoor in summer and indoor in winter on Bayview’s six highest-quality Har-Tru courts. Enjoy a full range of programs from friendly daily play to competitive tournaments and inter-club competitions. It’s a cottage in the city! A fabulous 13,000 sq. ft. complex featuring sparkling heated swimming pool, huge sunning deck, swimming lanes, splash pad and wading pool for kids, and delicious poolside dining.

Bayview has a rich history and is well-positioned for future success due to its strong and diverse membership roster, industry leading management team and recently completed significant clubhouse and golf course improvements.

The Position:

The General Manager (“GM”) is the leader of Bayview’s management team and is responsible for managing all facets of the Club’s operations. The GM manages the affairs and directs the employees of the Club subject to and in accordance with the direction of the Board of Directors (the “Board”) acting through the President, who exercises supervisory authority over the GM. The GM attends all meetings of the Board and is an ex-officio member (i.e. non-voting member) of all Board committees.

The GM will be responsible for the following:

Our Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and service provided by the Club to ensure a high level of member satisfaction as measured by our annual Club survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club. It is important to be visible and accessible to our members.

Our Operational Excellence:

  • Develop and implement best-in-class and industry leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and stay current with industry trends and ensure Bayview implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Our People:

  • Maintain and develop a management philosophy that recognizes our people are a key part of the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic Human Resource policies consistent with the Board’s desire to treat employees fairly at all times and be compliant with all laws/regulations.
  • Manage and clearly define direct reports goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of Club operations, and share in the Club’s overall success.

Direct Reports:

Clubhouse Manager; Controller; Head Golf Professional; Golf Course Superintendent; Fitness Manager; Director of Tennis; Marketing & Membership Manager; Executive Chef and Curling Manager.

Candidate Profile:

The GM reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Bayview, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

Standard of Care:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads our Commitment to Health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A Certified Club Manager designation (CCM) is preferred.

Note: The position is currently vacant.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary and benefits. The GM/COO also participates in the Club’s performance bonus award program.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, November 25, 2020. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Bayview Resume” and “Last Name, First Name, Bayview Cover Letter”) respectively to: execsearch@ggapartners.com.

George Pinches, Director
GGA Partners
execsearch@ggapartners.com

Michael Gregory, Partner
GGA Partners
michael.gregory@ggapartners.com

 

For more information on Bayview Golf & Country Club please visit www.bayviewclub.com.

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