Tag: chief operating officer

Executive Search: General Manager / COO for The Nest Golf Club

Date:

General Manager / Chief Operating Officer

The Nest Golf Club

Apply Now

“A natural sanctuary that is an ideal backdrop for exceptional golf and dining.”

The Nest is a highly desirable golf-centric and social club located along the Naples/Bonita Springs coastline. The Club features two extraordinary 18-hole Tom Fazio courses, considered by Golf Digest as the top choice to play in Southwest Florida. Both courses have a reputation for being playable virtually every day of the year, although there is a lively debate as to which course is the favorite.

The Nest is a Certified Audubon Cooperative Sanctuary, where you will play through incredible Florida landscapes featuring wetland marshes, live oaks, and mangrove thickets. You are likely to see a bald eagle or even spot a pod of dolphins on your way to our renowned finishing holes of the Hurricane course. Considered among the most compelling and visually stunning courses in the region, every challenging hole here inspires frequent deep breaths on courses that take full advantage of natural water hazards, lush landscapes, and tree-lined fairways generously buffering the outside world.

This is also a Club where exceptional golf does not always have to be played seriously. Members of all skill levels are welcomed and encouraged by a culture defined by competitive yet incredibly friendly play. The Membership is especially proud of its sizable group of active men and women golfers, as well as couples and organized group play.

The private club experience was further enhanced by the newly renovated, multi-million-dollar clubhouse completed in June 2020 offering activities for every interest, from bridge to mah-jongg, book clubs, to Tuesday Talks, and casual conversation.

ABOUT THE CLUB
  • Member-owned private equity golf club
  • 36-hole, championship courses designed by Tom Fazio
  • Total members: 700+
  • Gross revenue: $12.9M
  • Annual dues revenue: $7.7M
  • Annual F&B revenue: $2.6M
  • Annual rounds of golf: 66,000
  • Full-time equivalent employees: 90
  • Seasonal employees: 40
POSITION OVERVIEW

The Nest General Manager/COO is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.

In each of these realms, meeting expectations means Member’s needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager/COO should set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of The Nest’s core values in every interaction with Members, guests, and The Nest team.

It is essential that General Manager/COO be able to communicate, build relationships with and ensure common goals and objectives are met with the staff, Members, and Board of Directors.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for the success of all operational functions of The Nest and the personnel within each realm. This means delivering service excellence to Members and guests while also fostering a collaborative culture internally where employees are driven and motivated to be the absolute best.
  • Demonstrates a deep knowledge of the game of golf and what makes not only an exceptional golf experience but an extraordinary experience for the Members and translates that knowledge into action to ensure The Nest Golf Club is consistently striving to be the best.
  • Responsible for understanding the vision of the Board of Directors and Membership and implements the strategic initiatives identified by the board. Ensure The Nest team is challenged to execute and report on strategic initiatives.
  • Creates, manages, and executes multi-year plans to ensure The Nest continues to innovate and lead in best practices all while maintaining the culture and feel Members love. This includes bringing imaginative ideas to the Executive Committee and being able to, once approved, communicate, and execute those ideas at every level.
  • Communicates consistently with the Board, Committee Chairs, and entire Nest team to ensure priorities are understood and common goals and objectives are being worked toward and accomplished.
  • Responsible for building deep and meaningful relationships with Members and team members to ensure the wants and needs of all constituencies are heard, understood, and acted upon when needed. The General Manager/COO should have outstanding relationships and consistent communication with his/her direct reports as well as the Club President and Board of Directors
  • Responsible for overseeing the annual budgeting process and collaborating consistently with the Chief Financial Officer and Chair of the Finance Committee to ensure the vision of the Board of Directors can be executed in a manner that guarantees the long-term profitability of the Club.
  • Responsible for continually developing The Nest team to ensure they are learning, growing, and advancing their careers.
  • Responsible for overall Member satisfaction with the Club and that any issues, whether it be between two Members, between a Member and The Nest team, or between two team members, are addressed head on in a professional and productive manner.
  • Ensures the clubhouse and facilities are maintained to the highest standard and are always show-room quality.
  • Demonstrates and delivers the highest quality of service and appearance in all areas of including, but not limited to, Food and Beverage, Housekeeping, Facility and Ground Maintenance, Club Operations, and Club Events.
  • Leads with a humble heart of service while also knowing when confidence is needed. The General Manager/COO must be able to lean into tough situations, when needed, all while keeping the composure of a confident leader with the broader team.
  • Ensures each member of the team is exemplifying the mission daily, and takes swift action when expectations are not met.
  • Leads the Marketing & Communications efforts to ensure The Nest’s staff is effectively connecting with its members, keeping them fully informed and The Nest is consistently receiving positive media coverage and remains relevant in the public eye as one of the top golf clubs in Southwest Florida.
  • Networks continually within the golf industry to consistently bring in innovative ideas, best practices, and latest trends all while keeping the level of class and elegance expected at The Nest. This individual should also bring an extensive network based on their previous job experience.
  • Relies upon a plethora of exceptional job experience to deliver the best possible product to Members and to lead and inspire The Nest’s team to execute on the vision and mission of the Club.
  • Remains continuously apprised of legal and legislative actions and trends and works with the Board of Directors to respond appropriately when needed.
  • Represents The Nest both on and off property including related association boards, committees, and charitable activities. The General Manager/COO should live out The Nest’s values while constantly showing poise and tact in understanding they represent the Club anytime they are in public.
EDUCATION, SKILLS, AND EXPERIENCE REQUIRED
  • Demonstrated ability to lead a large team and consistently exceed extremely lofty expectations all while maintaining great relationships both internally within the team, with The Nest Membership, with the President and with the Board of Directors.
  • This individual must be able to independently establish priorities and meet deadlines for various groups at the same time all while maintaining an expectation of excellence from every department. Must be able to work in an extremely fast-paced environment, with proven ability to juggle multiple competing tasks and demands.
  • have an elevated level of interpersonal skills to continually develop and maintain relationships with all stakeholders and the community. Position continually requires poise, tact, and diplomacy.
  • Must be able to interact and communicate in a positive, professional manner with individuals at all levels within and outside of the organization.
  • Must have strong skills in a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, Excel, Access, PowerPoint.
  • Strong written and verbal communication skills, including excellent grammar and spelling skills.
  • Must have a positive, engaging, and helpful attitude.
  • Strong time management and organizational skills.
  • Demonstrated ability to deliver a consistent quality in work output and take the initiative to follow through to completion all while communicating with every level of the organization.
  • College degree and CMAA certification required.
  • 5 years as a General Manager or Assistant General Manager at a premier golf club.
REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President. Direct Reports to the General Manager include, the Director of Golf, Executive Chef, Food & Beverage Director, Director of Agronomy, Membership Director, Controller, and Administrative Staff.

COMPENSATION

The Nest Golf Club will offer an extremely attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE

Interested candidates should complete the application and submit a resume along with a detailed cover letter by March 25, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, The Nest Golf Club).

Apply Now

Lead Search Consultants: 

Kathy Grayson, Director
GGA Partners™
kathy.grayson@ggapartners.com

 

For more information about the Club please visit: https://www.nestgolf.com/

Executive Search: General Manager/COO for Silver Springs Golf & Country Club

Date:

General Manager / Chief Operating Officer
Silver Springs Golf & Country Club

Silver Springs Golf and Country Club is a premier private, member-owned golf and dining facility located in Calgary, Alberta.  The Club aspires to provide the best possible member and guest experience both on and off the golf course.  Members truly participate here, in a Club where quality of life and their recreation is further improved by belonging to Silver Springs.

Silver Springs is ideally situated on an expansive, 260-acre property in northwest Calgary, 15 minutes from the downtown core.  Many of the Club’s members live in the neighborhood surrounding the Club, contributing to a vibrant culture and high usage. The Club continues to craft a culture of service and remarkable care that extends throughout the golf course, the recently renovated clubhouse and through quality member events. Members express high overall satisfaction in recent surveys, and the golf course and experience is consistently rated very well.

To learn more about the Club, visit Home – Silver Springs Golf & Country Club

 

ABOUT THE CLUB:

Club Facilities:

  • 18-hole championship golf course
  • Premium clubhouse including:
    • Formal dining area
    • Social lounge areas
    • Spacious and clean locker rooms

Club Overview:

  • Total members: 1,016
  • Total Shareholders: 512
  • Initiation fee + shareholder price: $30K
  • Annual Shareholder dues: $5,500
  • Annual facility improvement fee: $600
  • Annual dues revenue: $3.9M
  • Gross revenue: $6.2M
  • F&B revenue: $1.8M
  • Average member age: 65
  • Rounds of golf annually: 40K
  • Full-time equivalent employees: 18
  • Total active employees: 115 at peak season

GENERAL MANAGER RESPONSIBILITIES

  • Leading and managing a culture that provides exceptional, personalized member and guest experiences
  • Ensuring the long-term success and sustainability of the Club
  • Creating and directing programs with goals of ensuring effective financial stewardship, enhancing member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club
  • Working closely with the Club’s president, Board of Directors and various operational committees to ensure development and execution of successful work plans
  • Providing financial leadership that includes the development, analysis and execution of Club budgets, periodic financial reporting, and the implementation of appropriate and up-to-date financial and system controls
  • Providing leadership to the Turf Care, Pro-Shop, Food & Beverage, and Administrative areas
  • Creating specialized programs and providing direction to the Food & Beverage area that encourage growth of the Club’s outside, catered events and effective year-round use of the clubhouse, while minimizing member conflicts during the golfing season
  • Recommending and implementing policies that enable the Club to adhere to all aspects of applicable government laws and regulations
  • Ensuring staff and member understanding and adherence to all Club bylaws and policies
  • Embody the vison, mission, purpose and values of Silver Springs

ESSENTIAL FUNCTIONS

LEADERSHIP

  • Leading, inspiring, and developing all staff in order to achieve the highest results and standards
  • Ensuring all business units – Turf Care, Pro Shop, Food & Beverage, Administration, and Facilities – develop goals and achieve objectives aligned with the Club’s strategic plan and annual operating plans
  • Providing coaching, mentoring and advice to employees
  • Taking responsibility for employee actions and results
  • Lead all Human Resource related functions and issues

DIRECTING THE OPERATIONS OF THE CLUB

  • Focusing on day-to day operations to meet financial and performance goals
  • Overseeing the marketing and membership development activities
  • Facilitating communication and information flow with the Management Team, the Board and Member Committees
  • Providing direct expertise and oversight to the Club’s Food & Beverage catering activities to ensure required growth
  • Recommending Club policy changes and enhancements while ensuring adherence to same
  • Lead the planning and execution of capital projects

MEMBERSHIP SALES

  • Focus on selling shares to reach targeted budget number
  • Oversee the marketing plan, communications, and social media for the Club
  • Point of contact for all new member enquiries
  • Manage trial, designate, sponsored intermediate member lists and wait lists

 MEMBER EXPERIENCES

  • Seeking ways to provide the Club’s members and guests an exceptional quality experience while balancing the financial needs of the Club
  • Maintaining a high profile and visibility with the members and continually seeking ways of improving member communications

FINANCIAL EXCELLENCE

  • Working closely with the Club’s Controller, implementing financial programs that seek to achieve the Club’s strategic goals
  • With the operations team, developing the Club’s annual budget for approval by the Board
  • Manage and update the long-range capital plan and present
  • Ensuring the budget is adhered to and seeking ways to optimize and revenues and expenses
  • Improving the Club’s systems and controls
  • Oversee Men’s Section, Ladies Section, and Junior Section budgets

 EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING

  • Providing guidance in the selection and compensation of staff and leading the selection process of all management staff
  • Encouraging and overseeing the development of training programs that enhance employee skills and align with strategic objectives
  • Fostering a team environment that builds the desired culture and encourages open communication among staff
  • Keeping employees informed of all matters and leads periodic meetings with management and staff

COMMUNITY/PUBLIC RELATIONS

  • Developing and maintaining effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials
  • Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensures Club participation in relevant industry, trade and community events
  • Promoting the reputation of the Club internally and externally, including the golfing, sporting and dining club industries
  • Working with member and supplier partners in development, marketing and sales to promote the Club

BOARD RELATIONS & CLUB COMMITTEES

  • Maintaining close and effective communication with the President, Board of Directors and Operational Committees and leadership at all Board meetings
  • Being a standing member of the Executive Committee
  • Continually seeking ways of improving the effectiveness of the Club’s governance and committee structure to ensure development and alignment of strategic goals

HEALTH, SAFETY, ENVIRONMENT AND SECURITY

  • Ensuring effective Club health, safety, environment and security policies and procedures are developed and implemented, in accordance with relevant government regulations and are being followed by all staff and members
  • Ensuring that regular inspections are taking place and follow-up actions are implemented

REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President.

DIRECT REPORTS

Golf Course Superintendent, Head Golf Professional, Controller, Executive Chef, Food & Beverage Manager, Communications and Marketing Specialist, and Clubhouse Maintenance Supervisor.

COMPENSATION:

Silver Springs will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 7, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Silver Springs) and email to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

 

 

Executive Search: Chief Operating Officer for The Toronto Golf Club

Date:

                       

Chief Operating Officer
The Toronto Golf Club
Mississauga, Ontario

The Club

Established in 1876, The Toronto Golf Club (“the Club”) is the third oldest golf club in North America and was originally located in the east end of Toronto. In 1911 the Club purchased property on the banks of the Etobicoke River and at this time brought Harry S. Colt over from England, where he enjoyed a reputation as one of the premier golf architects, to design its 18-hole course.

In 2009, the Colt course was lovingly restored under the direction of English golf course architect Dr. Martin Hawtree, a world-recognized expert on the restoration of Colt courses in the U.K. and North America. In 2016, the 9-hole Howard Watson Course and entire practice academy was also restored under the direction of Dr. Martin Hawtree.

The final component of the first phase of the Clubhouse Master Plan renovations are due to be completed by spring of 2024.

The Club serves Members and their families through all aspects related to the game of golf, as the Club’s focus is on golf. Members and guests enjoy food and beverage options as well as opportunities to host private functions at the Club. The Club currently has over 1,400 members representing various membership categories.

The Toronto Golf Club is considered a ‘home away from home’ for Members.

The Toronto Golf Club’s Guiding Principles

  • Our focus is golf. We strive for excellence in all that we offer our members.
  • We are accountable to and respect all of our fellow members. We and our guests respect all of our staff.
  • We are committed to equity, accessibility and inclusion for all of our members, guests and staff.
  • We value our rich heritage and the congeniality and courtesy of our members. We also value and cherish our exceptional facilities. We strive to maintain and improve our golf courses and the beauty and ambiance of our Clubhouse and surroundings.
  • We seek to provide a lifetime of playing enjoyment at our Club by encouraging the development of the golfing interest and ability of our members from the youngest to the eldest. We have an obligation to maintain a strong membership through membership renewal.
  • We acknowledge and strive to meet our responsibilities to the larger golfing community, which stem from our rich heritage in golf in Canada, including being a founding member of the Golf Association of Ontario.
  • We are founded upon and respect the traditions of the past, yet give thoughtful consideration to issues of change to ensure we remain an outstanding golf club into the future.

Position Summary

Serves as Chief Operating Officer of The Toronto Golf Club: manages all aspects of the Club including its activities and the relationships between the Club and the Board of Directors, members, guests, employees, community, government, and industry. Coordinates and implements the Club’s policies as defined by the Board of Directors. Develops operating policies and procedures and directs the work of all departmental managers. Generates and monitors budgets and financial statements, monitors the quality of the Club’s products and services and ensures maximum member and guest satisfaction. Secures and protects the Club’s assets, including facilities and equipment.

Duties and Responsibilities

Financial Management:

  • Generates operating and capital budgets that contain sufficient detail to enable accurate projection of revenues and expenses and that disclose underlying assumptions, for ultimate Board approval.
  • Generates and monitors monthly, annual, and other financial statements of the Club; takes effective corrective action as required.
  • Analyzes financial statements, monitors cash flow, and maintains adequate internal controls.
  • Ensures that the financial integrity of the Club is maintained at all times.
  • Establishes and monitors compliance with purchasing policies and procedures; and
  • Ensures that the Club’s assets are adequately insured against casualty and property losses, and liability losses to the Club and its Board members and staff.

Strategic Plan:

  • Develops (for review and approval by the Board of Directors) a Strategic Plan, Board Calendar and Annual Operating Plan.
  • Develops, maintains, and administers a sound organizational plan; initiates improvements as necessary; and
  • Apprises the Board of trends, changing circumstances and unexpected occurrences with any recommendations for amendment of the Strategic Plan.

Governance:

  • Is knowledgeable regarding best governance practices for private clubs and committed to transparency.
  • Implements policies established by the Board of Directors including the Governance Report approved by the Board.
  • Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with Board policies.
  • Issues notice of meetings, attends Board and Annual Meetings, serves as the Corporate Secretary appointed annually by the Board of Directors.
  • Consistently monitors Club’s bylaws, rules, and regulations for continued relevance to the Club’s operations, and
  • Reports in a timely fashion any actual or anticipated material noncompliance with a policy of the Board.

Human Resources:

  • Has authority over and accountability for all staff.
  • Hires, trains, motivates, evaluates, compensates, and terminates staff in a professional, non-discriminatory, and caring fashion.
  • Has the authority to appoint and remove any and all employees and agents of the Club and settle the terms of their employment and remuneration in accordance with policies established by the Board.
  • Establishes personnel policies in accordance with policies established by the Board; initiates and monitors policies relating to personnel actions and training and professional development programs.
  • Works with his direct reports to schedule, supervise and direct the work of all employees.
  • Ensures that a succession plan is in place for each of his four direct reports.
  • Provides the Board with an annual assessment of each of his four direct reports, for information purposes.
  • Conducts regular performance reviews with his four direct reports and ensures that each of them implements a protocol whereby all staff have job descriptions and participate in a review at least once a year; and
  • Reviews current staffing model to ensure all functions are being performed by appropriately trained personnel and that the Club is staffed to meet the needs of the members in a cost-effective fashion.

Capital Projects:

  • Provides oversight of and manages all capital projects and related expenditures approved by the Board; and
  • Is proactive in planning for capital projects that need to be considered for the benefit of the Club.

Compliance:

  • Consistently ensures the Club is operated in compliance with all applicable municipal, provincial, and federal regulations.
  • Provides an annual report to the Board of Directors regarding such compliance.
  • Maintains relations with police, fire, AGCO, health department and other governmental agencies.

Membership:

  • Evaluates and manages the current membership application process to ensure continued strength of potential members; and
  • Coordinates the marketing and membership relations programs to promote the Club’s services and facilities to potential and present members.

General:

  • Oversees the care and maintenance of all the Club’s physical assets and facilities.
  • Ensures the highest standards for food, beverage, golf, recreation, entertainment, and other Club services.
  • Conducts ongoing evaluation of Club programs and events to ensure the consistent provision of outstanding services to meet the needs and expectations of members, guests and employees.
  • Is accessible and visible to members and responds to members’ concerns in a timely manner.
  • Adopts and maintains an environmentally responsible protocol for all operations.
  • Serves as the staff liaison on the various Board committees.
  • Receives and resolves complaints from members, guests, and staff; and
  • Maintains membership with professional club management organizations and attends conferences, seminars, and other professional development opportunities to keep abreast of current information and developments in club management.

Direct Reports

Manager of Golf Course Operations, Clubhouse Manager, Chief Financial Officer and Head Professional

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 29th at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Toronto Golf Club COO Cover Letter” and “Last Name, First Name, Toronto Golf Club COO Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Toronto Golf Club, visit torontogolfclub.com

 

Executive Search: General Manager & Chief Operating Officer for Point Grey Golf & Country Club

Date:

                       

General Manager & Chief Operating Officer
Point Grey Golf & Country Club
Vancouver, BC

The Club

At its core, Point Grey is defined by those who belong to our club.
It’s been that way for the past century.
It will be that way for the next one, too.

Point Grey Golf & Country Club is a prestigious private golf club located in Vancouver, British Columbia, Canada. Founded in 1922, the Club has a long history and is known for its beautiful course and high-quality facilities.

The Club features an 18-hole championship golf course that has hosted amateur and professional tournaments, including most recently the Canadian Amateur in 2022. The course is well-maintained, offering a challenging yet enjoyable experience for golfers of all skill levels.

Besides the golf course, the Club offers an exceptional, state-of-the-art practice facility called “The Farm” which complements the golf course perfectly. It was among the first clubs in North America to offer a TrackMan Range which provides extremely detailed swing and shot data. The Farm was completed in 2020 and offers all-season teaching facilities, becoming a very popular amenity among the membership. The Club also offers several dining options which have become a central component of the Club, including recently-refreshed indoor dining and a picturesque outdoor patio. The clubhouse is home to a fitness facility with state-of-the-art cardio equipment and other fitness hardware for member usage.

Mission:

To provide members with an exceptional private club experience by offering superior facilities, services and programs; while at the same time promoting friendship, participation and competition.

Vision:

A premier private club that:

  • Is built upon golf as the foundation of Club activities;
  • Serves a multi-generational membership by offering a range of social and recreational activities;
  • Consistently delivers high quality, easily accessible, facilities, services and programs; and
  • Provides a unique and harmonious environment for the enjoyment of families, children and adults.

Club Facilities:

  • 18-hole championship golf course
  • The Farm, best in class practice facility
  • Dining options including a picturesque outdoor patio and recently-refreshed indoor dining
  • Fitness area

Club Overview:

  • Active adult golf members: 900
  • Total members: 1,350
  • Initiation fee: $70,000
  • Annual dues: $8,000
  • Gross revenue: $9.4M
  • F&B revenue: $2M
  • Average member age: 52.3
  • Rounds of golf annually: 40,996 (2022)
  • Full-time equivalent employees: 60
  • Total active employees: 100

The Position

Role Summary

The GM/COO is responsible for the management of all aspects of the Club’s operations and activities and the implementation of strategy and policy directives given by the Board of Directors. The GM/COO reports directly to the Board.

Primary Job Responsibilities

  • Leading a world-class golf facility, ensuring an exceptional member and staff experience, and assisting the Board in creating a long-range strategic plan.
  • Hire, train, motivate, evaluate, appropriately compensate, inspire, lead, discipline and terminate staff in a professional and equitable manner including setting annual objectives for staff.
  • Expending monies and making financial commitments on behalf of the Club within budgeted limitations.
  • Administering Club rules and reporting member infractions or violations.
  • Guiding and assisting the Board in the development and formulation of Club strategies and policy.
  • Working with committees, as needed, to facilitate the formulation and execution of short- and long-term programs.
  • Attending all Board Meetings and where appropriate, attending Committee meetings.
  • Developing performance objectives and measures of progress.
  • Performing such other duties as the Board may specify.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder who possesses the following core competencies, experience and attributes:

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • An ability to implement capital improvement projects, and drive to identify industry best practices and achieve key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven and service culture attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • Experience as a leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Experience developing and implementing strategic plans, including overseeing the development of large capital improvement projects.
  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • Extremely skilled in financial and budgeting processes.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 1st, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Point Grey GM Cover Letter” and “Last Name, First Name, Point Grey GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Point Grey Golf & Country Club, visit https://pointgreygolf.com/

 

Executive Search: Chief Operating Officer for Marine Drive Golf Club

Date:

                       

Chief Operating Officer
Marine Drive Golf Club
Vancouver, British Columbia

About the Club

Marine Drive Golf Club (“MDGC” or the “Club”) is one of Canada’s most prestigious and historic private golf clubs. Situated in the heart of Vancouver and boasting a diverse membership of 1,300 resident and non-resident enthusiasts, MDGC prides itself on delivering an outstanding member experience with over 40,000 rounds in a typical 12-month season. Founded in 1922, MDGC combines the heritage of a top-rated golf course on the shores of the Fraser River with a stately clubhouse for member services, dining, and events.

The Club and course have been central to Canadian amateur golf for 100 years. MDGC’s Junior Development Program is widely recognized for the quality players it cultivates from its over 150 young players. The Club has produced multiple champions including Stan Leonard, Dick Zokol and Doug Roxburgh – and it has hosted numerous prestigious amateur events including the 2018 Canadian Women’s Amateur and the 1992 World Amateur.

For more information on Marine Drive Golf Club, visit www.marine-drive.com.

About the Role

The Chief Operating Officer (COO) is responsible for the overall operations, fiscal integrity, leadership, and strategic planning for the Club. The COO is a strong, energetic leader who is customer service-focused and has experience working at a private club. The successful candidate will have interest in taking on new challenges while ensuring the smooth operations of the club year-round.

The successful candidate will:

  • Oversee the complete operation of the Club
  • Work closely with the Board to set the vision and strategic planning efforts, and develop annual priorities and business metrics.
  • Establish strong relationships with staff, members, and other COO/GMs in the lower mainland
  • Lead, coach and motivate the Senior Leadership Team and staff
  • Successfully execute the strategic plan initiatives
  • Ensure the success of all aspects of member/guest satisfaction, engagement, and safety

The Chief Operating Officer will be responsible for the following:

Operational Excellence:

  • Develop and implement industry-leading operating policies, programs, procedures, and methods while directing the work and promoting the development of all department managers
  • Monitor long and short-term financial objectives and reporting, including:
    • Develop annual operating, cash, and capital budgets
    • Monitor monthly budget and other financial information
    • Approve invoices and other arrangements before inception or payment
    • Prepare and deliver timely financial reports to the Board
  • Remain current with industry trends and ensure the Club implements improvements, as required
  • Champion the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction
  • Ensure compliance with all legal and regulatory matters affecting the Club, including health and safety protocols and processes

People:

  • Champion management philosophy that exemplifies the Club’s core values in making a healthy impact on the lives of members and the community. The Club’s values include: Passion for People, Strive for Excellence, Be Vulnerable, and Do Right.
  • Develop and monitor basic human resource policies consistent with treating employees fairly and in compliance with all laws and regulations.
  • Support direct reports by developing, defining, and managing goals and objectives, providing consistent feedback toward continuous improvement, and promoting personal development

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possesses the following core competencies, experience, and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires employees to enhance member experiences

Interpersonal/Fit:

  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills
  • A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence

Business/Finance Skills:

  • Possess an entrepreneurial spirit combined with a background in business management, including business development, finance, information technology, human resources, risk management and performance management
  • Promotes succession planning by preparing staff for key leadership roles

Qualifications and Experience

  • A post-secondary degree in business or a related discipline, e.g., Hospitality Management, Business Management, Golf Club Management
  • A minimum of five (5) years of directly related experience as a senior leader in the golf industry; experience in the private club, hospitality and resort industries preferred provided the candidate has golf industry experience
  • A Certified Club Manager designation (CCM) is preferred
  • Experience reporting to a Board with a club governance structure and processes to lead the Club to success

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by January 15, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Marine Drive COO Cover Letter” and “Last Name, First Name, Marine Drive COO Resume”) respectively to: execsearch@ggapartners.com. Please direct all inquires to the Search Consultant at the contact information listed below.

Marine Drive Golf Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager/Chief Operating Officer for The Club at Hōkūli’a

Date:

                       

General Manager/Chief Operating Officer
The Club at Hōkūli’a
Kona, Hawaii

The Club

Spanning three miles along the heart of the Kona Coast, the private community of Hōkūli’a lies on a lush 1,300 acres, just minutes from the town of Kailua-Kona. The sheltered climate provides gentle coastal breezes, ideal year-round conditions for outdoor living, golf and water pursuits.

Situated in the heart of this residential community is the Club at Hōkūli’a, home to the 7,337-yard Jack Nicklaus Signature Design golf course that features cascading fairways, risk/reward holes and dramatic ocean views.

The traditional Polynesian-style compound houses the men’s and women’s golf lounge, locker-room, golf shop, dining options, fitness center, a 3-lane lap pool, two Har-Tru tennis courts as well as the spa & massage facility which includes an open-air yoga studio. Surrounded by beautifully-manicured tropically landscaped grounds, the facility also features an expansive event-lawn area with endless ocean views for every type of entertaining and special events.

The Club at Hōkūli’a Overview:

  • Memberships – 258
  • Initiation Fee – $150,000
  • Annual Dues – $27,000 for club operations & capital expenses plus $4,500 for village fees
  • Gross Volume – $7.3 million
  • Food & Beverage Volume – $607,000
  • Gross Payroll – $2.2 million
  • Employees – 80
  • Board Members – 7
  • Average Member Age – 70
  • Strong balance sheet and positive cash flow
  • Championship golf course ranked six in Hawaii by Golf Digest

The General Manager/Chief Operating Officer Position

The General Manager (GM) has total operational responsibility for the club and reports to the board of directors. The GM oversees a private club with an 18-hole Nicklaus Signature golf course and clubhouse compound featuring an array of dining options and other amenities.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the stated mission.
  • Prepare comprehensive operating plans and budgets for board approval; operate in accordance with approved budgets.
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
  • Direct staff recruitment and training.
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
  • Assure that the highest standards of member service and satisfaction are established and achieved.
  • Operate the club is operated in accordance with all applicable local, state, and federal laws.
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business.
  • Ensure board-established committees are well-supported and operate in accordance with board-approved policies and directives.
  • Oversee security, risk management, and health/safety programs to maintain measures to protect members, employees, staff, and club physical assets.
  • Keep board thoroughly informed of club operations, member satisfaction, and financial performance.
  • Develop and oversee a comprehensive communications program that keeps all appropriate constituencies informed of relevant matters.
  • Interact with local community leaders and organizations.
  • Perform other duties and functions as the board may direct that are consistent with this job description.

Direct Reports:

  • Controller/Accounting
  • Office Manager
  • Golf Course Superintendent
  • Head Golf Professional
  • Facilities and Infrastructure Manager
  • Director of Food and Beverage
  • Executive Chef
  • Membership Director

Core Leadership Competencies:

  • Define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies.
  • Focus on the essentials, to attend to detail, and to follow through on decisions.
  • Create a sense of followership among subordinates.
  • Attract and develop a strong supporting management team.
  • Demonstrate a strong member satisfaction ethic; interact with membership frequently, in a friendly manner.
  • Articulate the highest performance and ethical standards, demand compliance and move swiftly and positively when corrective action is warranted
  • Cope with day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

  • Minimum of 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

A pre-employment drug screen and background check will be required. The position is available August 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 14, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hōkūli’a GM/COO Cover Letter” and “Last Name, First Name, Hōkūli’a GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about The Club at Hōkūli’a, please visit www.hokuliaclub.com

Executive Search: General Manager/Chief Operating Officer for The Thornhill Club

Date:

                       

General Manager/Chief Operating Officer
The Thornhill Club
Thornhill, Ontario

The Club

The Thornhill Club (“the Club” or “Thornhill”) was established as a golf club in 1922. It became an all-season club with the opening of the curling rink in 1963. As one of Canada’s most historic and renowned private golf clubs, the Club is conveniently located near the heart of Toronto and takes pride in offering its members an innovative approach to cuisine and protection of the environment. With golf, tennis, curling, fitness, yoga and more, families make The Thornhill Club their home away from home.

The Club is home to a championship 18-hole golf course, an executive 9-hole course, state-of-the-art Har-Tru clay tennis courts, six sheets of curling ice, an outdoor swimming pool, a new fitness centre, and a vast array of social offerings.

Renowned golf course architect Stanley Thompson designed the 18-hole golf course, which has hosted the PGA Canadian Open. The present course retains the classic golf course design and features of a Thompson course, with strategic bunkering, the illusion of distance, dramatic variations in hole length and fairway width, intricate mounding, subtly breaking greens, and elevated tees. The clubhouse, amid well-landscaped gardens and walkways, is situated to provide a scenic vista overlooking the golf course.

The Position

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Thornhill’s management team and is responsible for all facets of the Club’s operations. The GM/COO manages and directs the Club’s employees subject to and in accordance with the direction of the Board of Directors (the “Board”).

The GM/COO will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction as measured by the Club’s annual survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Thornhill implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with its long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of the Club operations and share in the Club’s overall success.

Direct Reports:

Head Golf Professional, Greens Superintendent, Controller, Executive Chef, Food & Beverage Manager, Sports & Activities Manager, Facilities Manager, Marketing & Communications Manager.

Candidate Profile

The GM/COO reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Thornhill, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Standard of Excellence:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads the Club’s commitment to health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take-charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
  • A Certified Club Manager designation (CCM) is preferred.

The Thornhill Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 16 at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Thornhill GM Cover Letter” and “Last Name, First Name, Thornhill GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Thornhill Club, visit thethornhillclub.ca

Executive Search: General Manager/Chief Operating Officer for Edmonton Petroleum Golf & Country Club

Date:

                       

General Manager/Chief Operating Officer
Edmonton Petroleum Golf & Country Club
Spruce Grove, Alberta

The Club

Located just 5 minutes from Edmonton’s west end, the Mark McCumber-designed 18-hole championship golf course was completed in 1993. The course boasts all the fine features of his designs; immaculate contoured greens and strategically placed bunkers are complemented by water hazards on both the front and back nines. The par 72 layout, measuring over 7000 yards from the back tees, offers a variety of challenges through the harmony of its natural beauty and woodland surroundings. Mark McCumber designed the golf course to “offer a true test for golfers of all levels.”

The Club has a well-equipped golf shop and a first-class practice facility that has been recently upgraded. A full grass driving range sits on a large parcel of land. The driving range extends to 400 yards with the ability to teach on either end of the range, in addition to 3 full golf holes (par 4, par 3 & par 5), and a large chipping and putting area. Members of the Club enjoy unrivaled access to the tee, with the best member to golf course ratio in Edmonton. A friendly clubhouse provides an elegantly appointed Members’ bar, dining room and large patio with a beautiful panoramic view of the 18th hole and the rest of the golf course from any of these three locations.

The Club has had the honour and privilege of hosting many great tournaments, including the ATB Classic PGA Tour of Canada in 2022, the Oil Country Championship, part of the Mackenzie Tour in 2018 and the Canadian Women’s Amateur in 2021.

Mission Statement:

“To provide members and guests with a superior golfing and social experience on every occasion through a dedicated commitment to excellence in service, quality of work, professionalism, and mutual respect.”

Vision:

“To become recognized as an enviable and desirable private golf and country club where acquiring a membership is a goal for every golfer in the Edmonton area.”

The Position

We are looking for a General Manager/Chief Operating Officer (GM/COO) reporting to the Board, to oversee the entire Club. The start date is negotiable.

The GM/COO will be responsible for the following:

  • The consistent delivery of the Club’s golf, hospitality and member service program to an exceptional standard.
  • All aspects of the Club including golf, membership services, food and beverage, facilities, and administrative services.
  • The Club’s financial results and operating processes, including the implementation of Board policy and strategy.
  • The performance of senior management. Senior Managers report directly to the GM/COO and are responsible for the day-to-day activities and processes. Although the GM/COO will rely on the Senior Managers to operate the daily activities, the GM/COO will be ultimately responsible to the Board for overall performance metrics and service.
  • Coordination of the Club’s strategic plan development and implementation of the resulting annual business plan.
  • Representation of the Club, in the context of its stated values, to members, staff and external agencies.
  • Becoming the “Face” of the Club and its Chief Host.
  • Membership marketing and new member on-boarding.
  • Staying up to date with best practices in the golf and private club sector, and bringing best practices to the Club, as appropriate.

Reporting:

The General Manager/Chief Operating Officer reports directly to the Board of Directors and the Executive Committee.

The following positions report directly to the General Manager/Chief Operating Officer:

  • Food & Beverage Manager
  • Controller/Office Manager
  • Membership & Marketing Coordinator
  • Golf Course Superintendent
  • Head Golf Professional

Candidate Profile

The GM/COO reports to the Board. Given the leading role, this individual will play a key position in achieving the strategic objectives of the Club. It is essential that the successful candidate possess the following core competencies, experience and attributes:

  • Building Effective Teams: Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management.
  • Business Acumen: Knowledgeable in current and possible future policies, practices, trends and information affecting the Club; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Communication: Excellent presentation, verbal, business writing and meeting facilitation skills.
  • Compliance: Ability to ensure compliance with all regulatory matters.
  • Customer Service: Clear commitment to member service through an open and transparent approach. Dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
  • Drive for Results: Can be counted on to consistently meet goals; is constantly and consistently a top performer; very bottom line oriented; works collaboratively with team.
  • Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs; acts in line with those values.
  • Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the truth in an appropriate and helpful manner; keeps confidences; doesn’t blame others for own mistakes or misrepresent self for personal gain.
  • Leadership: Highly visible leader with professional deportment. Leads by example.
  • Managing Vision & Purpose: Creates and communicates a compelling and inspired vision or sense of core purposes; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire.
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate possibilities and likelihoods; can create strategies and plans.
  • Total Quality Management Re-engineering: Dedicated to providing highest quality products and services, which meet the needs and requirements of internal and external customers. Committed to continuous improvement through empowerment and management by data; is open to suggestions. Ability to examine and re-engineer operations and procedures and developing and implementing new strategies and procedures.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by September 9, 2022. If you require any accommodations to be considered for this position, please include that information in your submission. These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Edmonton Petroleum GM Cover Letter” and “Last Name, First Name, Edmonton Petroleum GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on Edmonton Petroleum Golf & Country Club: www.epgcc.ab.ca

Executive Search: General Manager/Chief Operating Officer for Uplands Golf Club

Date:

General Manager/Chief Operating Officer
Uplands Golf Club
Victoria, British Columbia

Uplands Golf Club

The Uplands Golf Club is described as “the course you can walk for life” as the parkland style course opens itself up to golfers with our varying vistas but very limited change in elevation.  According to the Guinness Book of Records, Arthur Thompson, (1869-1975) carded 103 on January 1, 1973 at Uplands, making him the oldest golfer ever to shoot his age. This is a tribute to an extraordinary man but also to a very walkable and playable course at any time of the year.

The Club is situated on 120 scenic acres adjacent to the University of Victoria.  Uplands Golf Club is most recognized for its exceptional well-groomed fairways and greens which are playable on a year-round basis.  Just 10 minutes from downtown Victoria, it is accessible from all Greater Victoria districts.

As the Club enters its 100th Birthday year, it has embarked on a multi-year plan of course improvements guided by a plan from golf architect Jeff Mingay. The Club has hosted 19 PGA of Canada events and is a favourite with players at all levels.

The Clubhouse has rooms that accommodate gatherings both large and small, and spacious sundecks with views of the incredible wooded course.  As a certified member of the Audubon Sanctuary Programme, Uplands continues its commitment to ensuring that the underlying principles and guidelines of nature conservation are fully adhered to.

To learn more about the Club, visit www.uplandsgolfclub.com.

The Position: General Manager and Chief Operating Officer

Uplands Golf Club is seeking a General Manager and Chief Operating Officer (GM/COO) who is dedicated to the Club’s Mission Statement and Guiding Principles. Reporting to the Board of Directors through the President, the GM/COO is responsible for the management of all aspects of the Club’s activities in leading the Club towards the development and achievement of the strategic and business planning goals.  The GM/COO shall develop operating procedures and guidelines as necessary to respond to the overall policy directives passed by the Board of Directors.

Responsibilities

  • Develop and deliver a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Effectively manage all aspects of the Club’s activities and services to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods. Direct the work of and support the development of all department managers.
  • In consultation with the Board, deliver long and short-term financial objectives. Ensure that the financial integrity of the Club is maintained at all times.
  • Prepare forecasts and execute the financial plan for the Club including development of annual operating, cash, and capital budgets. Prepare financial reports to the Board.
  • Develop an organizational structure that is in keeping with the values and the strategic direction of the Club. Act as a mentor to Direct Reports.
  • Coordinate and implement the strategies within the Club’s short and long-range strategic plan as approved by the Board.
  • Welcome new Club members, “meet and greet” all Club members as practical during their visits to the Club.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members.
  • Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensure compliance with all legal and regulatory requirements affecting the Club.

Direct Reports:

Head Golf Professional, Master Superintendent, Food and Beverage Manager, Membership/Office and Website Administrator, Accountant and Member Accounts Secretary.

Candidate Profile

The GM/COO will report to the Board of Directors through the President.  Given the leading role this individual will play in achieving the strategic and business objectives of Uplands Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibit leadership skills in continued team building, employee motivation and service training consistent with the Board’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Forward-thinking, follows industry trends, and strives for continuous improvement to ensure the Club implements improvements as required.
  • Foster and support equality, diversity, and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.
  • Provide support and advice to the Board of Directors and its committees.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented workstyle combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer”. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • Understands and applies new club industry technologies.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Hospitality experience with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a Board that has adopted a club governance structure and processes.
  • Evidence of continued professional development.

Compensation:

The Club will offer a competitive compensation package, commensurate with experience.

Application Process and Deadline:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, January 28, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Uplands Resume” and “Last Name, First Name, Uplands Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

 

 

 

 

 

 

Executive Search: Vice President, Hospitality at Edgar’s Hospitality Group

Date:

VICE PRESIDENT HOSPITALITY
EDGAR’S HOSPITALITY GROUP
Augusta, GA

 

The Company
Edgar’s Hospitality Group (EHG) is an LLC operated by Goodwill Industries of Middle Georgia (GIMG) that operates hospitality venues in Macon and Augusta with plans to build an agri-tourism campus at Lake Oconee Georgia. EHG is named after the founder of Goodwill Industries, Rev. Edgar J. Helms.

The hospitality enterprises include restaurants, conference centers, large food service contracts, a bakery café, a private city club, and a local farm to provide fresh products with a new agri-business that allows culinary agriculture certifications for students. Chef Frank Kassner is the Director of Culinary Operations for EHG and the corporate executive chef.

Edgar’s Hospitality Group was founded to provide a new source of revenue for GIMG and to create diverse applied learning venues for the students at Helms College’s School of Hospitality managed by Bruce Ozga, VP, Culinary Education.

What We Believe
Goodwill Industries believes work plays a critical role in the ability of individuals to achieve desirable life outcomes. The founder of Goodwill Industries, Dr. Edgar J. Helms, believed that individuals wanted and needed an opportunity, a chance beyond charity, and this basic philosophy has set the vision for the Goodwill movement since 1902.

Mission
We build lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

Values
I am proud to be Goodwill.
Service – I will practice hospitality.
Ownership – I will go above and beyond with every job I do.
Accountable – I will keep my commitments.
Respect – I will base my interactions with others on honesty and integrity.

Our Properties

Edgar’s Above Broad (Augusta, GA), recently opened in September 2020 as an exciting new 17,000 square foot indoor-outdoor restaurant and entertainment venue. www.edgarsabovebroad.com

 

The Pinnacle Club (Augusta, GA), a premier dining membership club in downtown Augusta which provides incredible views of the Savannah River and Augusta cityscape. www.pinnacleclubaugusta.com

 

Edgar’s Grille (Augusta, GA), an upscale casual restaurant which offers New American cuisine with a Southern Flair. www.edgarsgrille.com

 

Anderson Conference Center (Macon, GA), centrally located in the state, the Anderson Conference Center features 15,000 square feet of meeting space, including a 700-seat banquet space and six break-out conference rooms with premier technology. www.andersonconferencecenter.com

 

 

The Snelling Center (Augusta, GA), a conference venue co-located with Edgar’s Grille which can accommodate events from ten to 300 guests.
www.edgarsgrille.com/meetings-events

 

Edgar’s Bistro (Macon, GA), offers weekday lunch and dinner, a full-service bar and catering service. www.goodwillworks.org/upscalebistro

 

Edgar’s Bakehouse (Augusta, GA), bookstore and café which specializes in gourmet coffees, smoothies, paninis, salads, and fresh baked breads and desserts. An Edgar’s Bakehouse production bakery is being built for commercial baking enterprise launch in late 2021.

 

Wright’s Farm and Lake Oconee Agri-Tourism Farm Campus (Augusta, GA), coming soon. www.wrightsfarmaugusta.com

 

The Role of the Vice President, Hospitality

Reporting to the President/CEO, the Vice President, Hospitality will work closely with the CEO and peers to achieve GIMG’s 2025 strategic plan success measures through strategies that will enhance profitability, productivity and efficiency.

This key executive will lead the start-up and operations of all new hospitality operations, maintain benchmark controls and outcomes for existing properties, manage budgets, lead a large team and promote a culture of high performance.

As member of the Goodwill Team, the Vice President, Hospitality is expected to understand and fully embrace the faith-based, “hand up” mission of Goodwill and demonstrate daily the core values of service, ownership, accountability, and respect.

Principle Accountabilities – Vice President, Hospitality

> Lead Edgar’s Hospitality Group to be three things: profitable, a provider of vibrant applied learning enterprises for the students at Helms College, and a daily stage to tell the Goodwill life changing story in a manner that leads to philanthropic Investment.

> Direct the start-up and operational leadership of all new hospitality operations to be launched as applied learning venues associated with Helms College within GIMG’s thirty-five county territory and franchise operations in other Goodwill territories.

> Maintain benchmark operational controls and outcomes in existing hospitality business lines.

> Oversee development and implementation of budgets for multiple hospitality enterprise operations; responsible for meeting budget objectives for growth in revenues, gross margins, operating profit, and net cash flow.

> Assure top-line business growth through increased accountability, innovation, increased sales, expanded operations, reaching new markets and diversification.

> Annually revise and develop short and long-range plans for all assigned areas; establish performance measures for multiple enterprise operations.

> Maintain continuous lines of communication, keeping the President informed of all critical issues.

> Lead a large team of direct and indirect employees to ensure the execution and completion of business goals; evaluate performance for compliance with established policies and objectives of the company and contributions in attaining objectives.

> Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

> Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.

> Promote Goodwill externally as a community-based non-profit with a key human and economic development role.

Qualifications

> A graduate business or hospitality degree is required.

> Minimum five years of senior leadership of a restaurant group, an independent luxury resort or multi-faceted entertainment company.

> Multi-unit executive level hospitality operations leadership experience required.

> Demonstrated experience creating and taking new business ventures from a concept to a successful, revenue generating operation.

> Superior budget and management skills involving multi-million dollar and multi-site operations.

> General administrative skills including developing, implementing and monitoring company-wide policies and procedures.

> Excellent verbal and written communications skills.

> Strong people skills with abilities to partner with a dynamic leadership team and interact with all levels of employees.

> Must be aligned with and energized by Rev. Edgar Helm’s faith based social enterprise model to eliminate poverty one career at a time.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits
Salary is open and commensurate with qualifications and experience. The company offers an excellent bonus and benefit package.

Inquiries
Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, September 3, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Edgars VPH Cover Letter” and “Last Name, First Name, Edgars VPH Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Goodwill of Middle Georgia please visit www.goodwillworks.org; www.helms.edu; www.helmsgoldstandardculinary.com; www.edgarsabovebroad.com.

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