Clubhouse Manager
Long Cove Club
Hilton Head, South Carolina
The Club
Long Cove Club, located in the heart of Hilton Head, SC, is considered one of the island’s best-kept secrets. Small by design, with just over 600 acres, the natural beauty and casual elegance of our community reflects the relaxed and unpretentious lifestyle, as well as a commitment to excellence in all aspects of the operation.
The Top-100 ranked Pete Dye golf course sets the tone for the community as it sweeps through the salt marsh, lagoons, pine and live oak forests that surround it. Beyond world-class golf, members enjoy the deep-water marina, racquet sports, bocce, casual and elegant dining, a heated, saline, Junior Olympic-size swimming pool and a robust social calendar.
To say the members have quietly enjoyed the good life here for over three decades is an understatement. Long Cove Club provides a truly extraordinary way of life filled with all the activity members could hope for or all the solitude they could want.
Long Cove Club Overview
- 570 members
- Initiation fee $35,000
- Annual Dues $16,458
- $12.00M Gross volume
- $8.70M Annual dues
- $1.7M F&B volume
- $5.1M Gross payroll
- 91 Employees
- 9 Board members
- Average age of members is 67
The Clubhouse Manager Position
The Clubhouse Manager is responsible for all aspects of food & beverage operations, including budget preparation and committee support, ensuring outstanding member experiences, and encouraging goodwill amongst members, guests, and Team Members. Reporting to the General Manager and collaborating with the Executive Chef, the Clubhouse Manager ensures collaborative and innovative relationships between Front and Heart-of-House operations.
At Long Cove Club, our Clubhouse Manager serves as the center of Service Excellence & Hospitality for both our Members and Team Members. This Leader is responsible for ensuring that our Team core values – Loyalty, Collaboration and Creativity – are alive and present every day and reflected in the culture throughout Long Cove. This Leader’s primary focus is to provide the highest level of hospitality for our Members by focusing on the smallest of details and anticipating the needs of our members. They value collaboration, implementing strong disciplines in service excellence, and building a unified and cohesive team. This Leader will encourage and foster an environment of creativity by valuing Team Member participation, involvement, and contributions that directly impact their work. The Clubhouse Manager will promote opportunities for personal and professional growth and development of all Team Members, while constantly striving for daily improvement.
PRIMARY RESPONSIBILITIES
Member Services:
- Consistent, sincere and significant engagement of members and staff in the dining areas of the club is of premium importance. The Clubhouse Manager is ultimately responsible to ensure that all member dining and club events are well-conceived and executed.
- Exhibit quality and positive leadership skills to create and maintain a first-class service culture throughout all areas of the club.
- Address and resolve all member and guest interactions and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.
Employee Relations
- Supports the recruitment, selection, onboarding, training, and development of clubhouse and service personnel. Ensure that all Team Members have been orientated and confidently equipped to provide exceptional service in all aspects of the club’s operation.
- Develop, collaborate and execute training exercises & programs for all team members under their direction in a fiscally responsible manner.
- Encourage all employees to work together as a team.
- Coach, counsel, and evaluate departmental Team Members to ensure they are held accountable to perform at the highest level. Foster a positive work environment, free of safety risks and all forms of employee harassment.
- Maintain an effective communication program with Members, guests, partners, vendors, and Team Members throughout the club to provide consistent, pertinent, and timely information throughout the club.
- Guarantee that all clubhouse team members are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other team members including, but not limited to responsible alcohol service, safe food handling, etc.
- Help to facilitate a team environment based on positive morale, high ethical standards and efficient use of resources to position Long Cove Club to be a preferred employer of choice in the community.
Financial Management
- Work jointly with the CFO and General Manager to prepare the annual operating and capital budgets for all clubhouse and recreational operations. Throughout the year, manage and monitor budget each week/month and direct corrective action as necessary to assure that the budgeted goals are attained and proactively adjusted through forecasting models on a regular basis.
- Communicate annual budgets, capital spending plans, fiscal controls and operational guidelines to all clubhouse and recreation team members.
- Responsible for all labor cost payouts, maintaining said costs within the constraints of the budget and through close coordination with, and approval from, the General Manager and CFO.
- Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines. Proactively and creatively make adjustments needed to maintain correct staffing levels to properly service our members.
- Supervise the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.
Personnel Management
- Display a hands-on approach and lead the team by example. Must be approachable to members, guests, and team members.
- Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
- Collaborate with Human Resources to develop long-term staffing needs for the area of responsibility as well as hire, discipline, terminate and document Clubhouse staff.
- Review all accidents; work with HR and Safety Committees in completing accidents reports and implementing improved procedures.
- Attend meetings of senior management and carry out directives resulting from these meeting along with any other requests of the General Manager.
- Serve as an ad-hoc member of appropriate club committees.
- Work with Executive Chef and appropriate F&B leaders to develop P&L statements prior to each event, makes appropriate notes following events and files information for future use.
- Work with Executive Chef on menu development.
- Work with the appropriate F&B leaders to organize and market special club events with the guidance of the Social Committee.
- Further continued development as a club management professional through membership in CMAA. With the assistance and approval of the General Manager, participate in appropriate seminars/training programs, thereby enhancing value and quality of services to Long Cove Club.
Operational Responsibilities
- Understand and abide by Long Cove Club policies and departmental procedures. Suggests changes and, if approved, direct the implementation of change.
- Assure Clubhouse operations and Recreational amenities are run in accordance with all applicable local, state and federal laws.
- Research new products/services/vendors, develop an analysis of their costs/benefits and when appropriate, provide recommendations to the General Manager.
- Ensure the club’s preventive maintenance and energy management programs are on schedule and in use.
- Disseminate information effectively and coordinate activities between departments on a timely basis.
- Keep the General Manager apprised of all potential problems and activities related to the proper operation of the clubhouse and recreation amenities.
- Oversee inventory management throughout departments and complete a periodic china, glass, and silver inventory to maintain correct par levels.
- Coordinate and approve all entertainment in consultation with the appropriate club leaders.
- Possess a sharp eye for detail in the overall management of the club facilities, amenities, and operation.
- Responsible for conducting regularly scheduled meetings with his leadership team and reporting of performance and financial data, i.e. weekly report to General Manager.
DIRECT REPORTS
- Dining Room Manager
- Assistant Clubhouse Manager
- Clubhouse Activities Coordinator
- Housekeeping
- Dining Room Shift Leaders
CANDIDATE QUALIFICATIONS
- Experience in designing and implementing training programs to ensure a consistent, high-quality member and guest experience.
- Must be an analytical thinker and data driven decision maker with experience in member survey analysis and plan of action programming.
- Is a passionate leader with strong food and beverage credentials and a proven track record of providing premium-level hospitality services, with a personality that is commensurately appropriate for Long Cove Club culture.
- Is a proven operational leader who can manage his or her time and establish priorities, to which he or she is accountable to execute against.
- Has a verifiable track record of successfully leading and growing a dynamic food and beverage program, recreational programs and clubhouse operations including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom line goals and objectives
- Is a “relationship” person who is successful in finding solutions with all sides in mind.
- Has an in-depth knowledge of wine, beer, and spirits. Has a thorough knowledge of multi-dimensional à la carte dining services, training, and service standards and processes, as well as strong and verifiable skills in developing and growing catering sales and banquets.
- Is a highly motivated individual who is confident in his or her abilities, yet humble in personality; a person who can share the credit with their staff for achievements made and take responsibility when standards are not met.
- Has a positive attitude and is professional in nature with a high degree of integrity and strong work ethic. Has the ability to handle a fast paced, high energy environment and clientele.
- Exhibits a continuous desire to improve him/herself and a track record of developing strong and upwardly successful associates and direct reports.
- Understands golf, fitness, aquatics and court sports and is knowledgeable of the traditions of the games.
- Is a confident, proactive team builder who has a history of attracting, developing, and retaining high performance staff.
- Has an intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff; a truly engaging “people person.”
- Has a fundamental understanding of what constitutes a “premier club experience” and the proven ability to execute to that level.
- A professional career track record of operational achievement and stability with experience in a high volume, highly respected club, resort or hotel.
- Proven leadership qualities with demonstrated ability to direct, coordinate and manage all facets of a club operation.
- Must possess experience with Point of Sale systems and have excellent technology skills, including extensive use of Microsoft Office programs.
- Possess financial acumen to understand club financials and manage budgets.
- An overriding sense of quality consciousness that pervades every part of the clubhouse operation. This includes a high quality, courteous and efficient staff.
- Sound and current knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, OSHA and the full range of employee benefits.
- Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees. Communication with members, guests, and visibility are highly important attributes of the incoming Clubhouse Manager.
Candidate Qualifications
- A minimum of 5 years of progressive leadership and management experience in a private club environment.
- A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is preferred.
- Certified Club Manager (CCM) or in active pursuit of designation preferred.
Note: A pre-employment drug screen and background check will be required. The position is available August 15, 2023.
Salary & Benefits:
Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.
Inquiries:
IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 28, 2023.
Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Long Cove Clubhouse Cover Letter” and “Last Name, First Name, Long Cove Clubhouse Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.
Lead Search Executive
Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com
For more information about Long Cove Club, please visit www.longcoveclub.com
