Executive Search: General Manager/COO for La Crosse Country Club

                   

General Manager/COO
La Crosse Country Club
 Onalaska, WI

The Club

Located in Onalaska, Wisconsin, La Crosse Country Club offers country club services and programs to members in the Western Wisconsin area.

The centerpiece of this family-centric facility is the 7,181-yard Arthur Hill-designed golf course occupying two separate valleys among the rolling hills of Emerald Valley, along with a spacious practice facility. Beyond golf, members can choose from a variety of other activities to entertain the entire family. The tennis center features five courts, including a stadium option with Nova ProBounce and Pickleball is also available. From Memorial Day to Labor Day, members and their families take advantage of fun in the sun at the Club’s main pool and family pool. When it is time for a meal, members have four options including the Main dining room, Grill room, Mulligan’s bar and at the Cabana bar and patio.

The Club does a robust event business and is known as a premier wedding venue available to members and non-members year-round. The elegant facility, which features both indoor and outdoor space, is available to host up to 250 guests and the experienced professional staff has a reputation for taking care of every detail.

La Crosse Country Club has partnered with Club Corp to provide privileges at hundreds of private golf and country clubs, fine dining clubs, resorts, and entertainment venues along with a concierge benefit to assist members with their arrangements.

Club Overview

  • Members – 436
  • Initiation Fee – $5,000
  • Annual Dues – $7,015
  • Gross Volume – $4.2 million
  • Total Annual Dues – $2 million
  • F&B Volume – $1.2 million
  • Gross Payroll – $1.9 million
  • Employees – 104
  • Board Members – 9
  • Average age of members – 36

The General Manager/Chief Operating Officer Position

The General Manager/Chief Operating Officer (GM/COO) manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. The GM/COO coordinates and administers the club’s policies as defined by its Board of Directors, develops operating policies, procedures and directs the work of all department managers. Additional duties include the implementation and monitoring of the budget, the Club’s products and services and maximization of member and guest satisfaction. The GM/COO must also secure and protect the club’s assets, including all facilities and equipment.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the club’s mission.
  • Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets.
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
  • Direct the recruitment and training of all staff.
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
  • Assure that the highest standards are set and achieved in providing member service and satisfaction.
  • Operate the club in accordance with all applicable local, state, and federal laws.
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations.
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business.
  • Work with board-established committees to ensure they are well-supported and operate in accordance with approved policies and directives.
  • Oversee security, risk management, and health and safety programs to implement and manage measures put in place to protect members, employees, staff, and club physical assets.
  • Maintain clear, consistent dialogue with the board to keep them apprised of club operations, member satisfaction, and financial performance.
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters.
  • Interact with local community leaders and organizations.
  • Perform other duties and functions the board may direct that are consistent with this job description.

Direct Reports:

  • Controller
  • Director of Events
  • Golf Course Superintendent
  • Head Golf Professional
  • Director of Food and Beverage
  • Executive Assistant

Required Core Leadership Abilities:

  • Define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies.
  • Focus on the essentials, attend to detail, and follow through on decisions.
  • Create a sense of followership among subordinates.
  • Attract and develop a strong and supportive management team capable of ensuring a smooth transfer of responsibility when tasks are delegated.
  • Demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner.
  • Articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted.
  • Manage day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

  • A minimum of 7 years of progressive leadership and management experience in a private club, hospitality, and leisure environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, February 15, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, La Crosse GM/COO Cover Letter” and “Last Name, First Name, La Crosse GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

Lead Search Executive

Patrick DeLozier
Partner
GGA Partners™
(843) 707-5210
patrick.delozier@ggapartners.com 

For more information about La Crosse Country Club, please visit www.lacrossecountryclub.com.

Executive Search: General Manager/COO for Wisconsin Club

                   

General Manager/Chief Operating Officer
Wisconsin Club
 Milwaukee, WI

The Club

Built in 1843 by Alexander Mitchell, grandfather of General Billy Mitchell, the current City Club clubhouse has been a fixture of the rich history of Milwaukee and is listed on the National Registry of Historical Places. The Wisconsin Club (the Club) is a connected community of inclusive, diverse and caring people that has everything a club can offer. The Club strives to provide members and their guests with the absolute best club experience possible, highlighted by incredible personalized service at both its City and Country Club locations. The Club offers an exceptional private club experience at great value. Senior staff possess years of club experience with ongoing caring and consistency, which go a long way in providing personalized service to members and guests.

In addition to its top-notch facilities, members enjoy a variety of social events for all ages, offering terrific opportunities to mingle with old friends or meet new ones.

Overview

  • 1244 members. 514 regular, 459 golf, 118 sports, 302 social
  • Initiation fee: Resident member golf $12,000
  • Annual dues: $6,700,000
  • Gross volume: $12,000,000 (including dues)
  • F&B volume: $5,000,000
  • Gross payroll: $6,000,000
  • 300 employees in-season; 200 off-season
  • 9 Board members
  • Average age of membership: 63

The General Manager/Chief Operating Officer Position

The General Manager/Chief Operating Officer (GM/COO) reports to the Board and coordinates with its President on a regular basis to implement the established policies and the Club’s bylaws. The GM/COO also coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs, events, etc.

He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all departments. This includes the preparation of the annual operating and capital budgets, and management of operations to attain the desired results.

This position requires taking the lead to coordinate programming and the development of departmental synergy. Another critical requirement of the position is to oversee the internal and external marketing strategies for membership growth and member engagement.

A strong and visible presence will be a daily requirement to set the example for all employees to consistently treat members with warm hospitality and professional service.

Direct Reports

  • Chief Financial Officer
  • City Club Manager
  • Assistant General Manager
  • Director of Grounds and Facilities Maintenance
  • Director of Marketing and Communication.
  • Director of Transportation and Concierge Services
  • Director of Membership
  • Head Golf Pro

Important Individual Characteristics 

  • Ability to act as a thought partner with the board and committees.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • The ability to communicate effectively, both verbally and in writing.
  • A natural leadership style which promotes staff and membership engagement.
  • An enthusiastic personality and passion for the club management profession.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of how to deliver remarkable food and beverage experiences.
  • Effective fiscal management through delivery of operational and capital results in alignment with approved budgets.
  • Maintain a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications 

  • A minimum of 7-10 years of progressive leadership and management experience in the Hospitality Industry and Private Club Environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is preferred.
  • Certified Club Manager (CCM) designation or working towards one preferred.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, February 3, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Wisconsin Club GM/COO Cover Letter” and “Last Name, First Name, Wisconsin Club GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

All requested information, along with references, should be emailed to the address above.

Lead Search Executive

Patrick DeLozier
Partner
GGA Partners™
(843) 707-5210
patrick.delozier@ggapartners.com 

For more information about Wisconsin Club, please visit www.wisconsinclub.com.

Executive Search: General Manager for Ozaukee Country Club

General Manager
Ozaukee Country Club
Mequon, Wisconsin

The Club

Founded in 1922, Ozaukee Country Club (the Club) is located in Mequon, Wisconsin, a short, 15-mile drive from downtown Milwaukee. This member-owned club is known for its challenging golf course, featuring pristine greens and fairways. The club has been honored to host several Wisconsin State Golf Association (WSGA) and United States Golf Association (USGA) tournaments, including the 2014 Wisconsin State Amateur Championship. In 2022, the Club will celebrate its 100th anniversary and host the 2022 Wisconsin State Open.

The welcoming atmosphere, beautiful grounds and personalized service are what make Ozaukee Country Club a special place. The Club’s focus is family entertainment, offered through strong youth programs that include junior golf, Kidz Klub, a swim team, and Kamp Oz. The spectacular golf course, elegant and casual dining, and outdoor bar/patio and pool complex combined with the warm, friendly atmosphere ensures that Ozaukee Country Club offers something for all seeking to enjoy the benefits of a private club lifestyle.

Club Facts and Figures

  • 378 memberships – Golf: 268, Social: 77, Other: 33 (Social Dining and Honorary)
  • Initiation fee – Golf: $15,000
  • Annual Dues: $12,235
  • $5.8M Gross Revenue
  • $2.8M Annual Dues
  • $1.6M F&B Volume
  • $2.2M Gross Payroll
  • 140 Employees in-season; 40 off-season
  • 7 Board members
  • Average age of members is 56

The General Manager Position

The General Manager reports to, and interfaces with, the Board on a regular basis to establish and implement programs, policies and procedures in accordance with the Club’s bylaws. He/she is responsible for managing all club operations, including preparation of the annual operating plan and budget, and building and leading the management team and all staff to achieve the desired results.

The General Manager coordinates all management functions, and works in concert with the Board and its committees to assist in the development of policies, programs, events, etc…, to meet the club’s near- and long-term objectives

Overseeing internal and external marketing strategies for membership growth and member engagement is a critical part of the position, as is serving as the lead coordinator of programming. The General Manager will be responsible for developing and maintaining synergy among all departments. The ideal candidate will be a capable leader with a strong presence who will maintain high visibility with the membership and staff. He/she will set the tone for consistently delivering first- class hospitality and will communicate this expectation to the entire team.

Important Individual Characteristics

  • A naturally enthusiastic personality with a passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the board and committees.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch golf and food & beverage experiences for Club members and guests.
  • Knowledgeable and proficient in all aspects of golf shop operations and tournaments/events.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Skilled in maintaining high visibility among members and staff as the face of the Club.
  • Strength in communicating through digital tools, including the website and social media to correspond with the staff and membership.
  • Ability to develop a world-class team with a shared vision.

Direct Reports

  • CFO
  • Head Golf Professional
  • Golf Course Superintendent
  • Maintenance and Facilities
  • Food & Beverage Manager
  • Executive Chef
  • Events and Marketing Manager
  • Recreations Department

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience within private club, hospitality or leisure environments. Current Assistant General Managers or Clubhouse Managers at well-recognized organizations, with verifiable records of achievement, will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred or working towards one.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Monday, November 29, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Ozaukee GM Cover Letter” and “Last Name, First Name, Ozaukee GM Resume”) respectively to: execsearchus@ggapartners.com.  Please e-mail resume with references.

For more information about Ozaukee Country Club, please visit www.ozaukeecc.com.

Lead Search Executive

Patrick DeLozier
Managing Director
GGA Partners™
(843) 707-5210
patrick.delozier@ggapartners.com

 

 

 

 

 

 

 

 

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