Tag: toronto

Executive Search: Chief Operating Officer for The Toronto Golf Club

Date:

                       

Chief Operating Officer
The Toronto Golf Club
Mississauga, Ontario

The Club

Established in 1876, The Toronto Golf Club (“the Club”) is the third oldest golf club in North America and was originally located in the east end of Toronto. In 1911 the Club purchased property on the banks of the Etobicoke River and at this time brought Harry S. Colt over from England, where he enjoyed a reputation as one of the premier golf architects, to design its 18-hole course.

In 2009, the Colt course was lovingly restored under the direction of English golf course architect Dr. Martin Hawtree, a world-recognized expert on the restoration of Colt courses in the U.K. and North America. In 2016, the 9-hole Howard Watson Course and entire practice academy was also restored under the direction of Dr. Martin Hawtree.

The final component of the first phase of the Clubhouse Master Plan renovations are due to be completed by spring of 2024.

The Club serves Members and their families through all aspects related to the game of golf, as the Club’s focus is on golf. Members and guests enjoy food and beverage options as well as opportunities to host private functions at the Club. The Club currently has over 1,400 members representing various membership categories.

The Toronto Golf Club is considered a ‘home away from home’ for Members.

The Toronto Golf Club’s Guiding Principles

  • Our focus is golf. We strive for excellence in all that we offer our members.
  • We are accountable to and respect all of our fellow members. We and our guests respect all of our staff.
  • We are committed to equity, accessibility and inclusion for all of our members, guests and staff.
  • We value our rich heritage and the congeniality and courtesy of our members. We also value and cherish our exceptional facilities. We strive to maintain and improve our golf courses and the beauty and ambiance of our Clubhouse and surroundings.
  • We seek to provide a lifetime of playing enjoyment at our Club by encouraging the development of the golfing interest and ability of our members from the youngest to the eldest. We have an obligation to maintain a strong membership through membership renewal.
  • We acknowledge and strive to meet our responsibilities to the larger golfing community, which stem from our rich heritage in golf in Canada, including being a founding member of the Golf Association of Ontario.
  • We are founded upon and respect the traditions of the past, yet give thoughtful consideration to issues of change to ensure we remain an outstanding golf club into the future.

Position Summary

Serves as Chief Operating Officer of The Toronto Golf Club: manages all aspects of the Club including its activities and the relationships between the Club and the Board of Directors, members, guests, employees, community, government, and industry. Coordinates and implements the Club’s policies as defined by the Board of Directors. Develops operating policies and procedures and directs the work of all departmental managers. Generates and monitors budgets and financial statements, monitors the quality of the Club’s products and services and ensures maximum member and guest satisfaction. Secures and protects the Club’s assets, including facilities and equipment.

Duties and Responsibilities

Financial Management:

  • Generates operating and capital budgets that contain sufficient detail to enable accurate projection of revenues and expenses and that disclose underlying assumptions, for ultimate Board approval.
  • Generates and monitors monthly, annual, and other financial statements of the Club; takes effective corrective action as required.
  • Analyzes financial statements, monitors cash flow, and maintains adequate internal controls.
  • Ensures that the financial integrity of the Club is maintained at all times.
  • Establishes and monitors compliance with purchasing policies and procedures; and
  • Ensures that the Club’s assets are adequately insured against casualty and property losses, and liability losses to the Club and its Board members and staff.

Strategic Plan:

  • Develops (for review and approval by the Board of Directors) a Strategic Plan, Board Calendar and Annual Operating Plan.
  • Develops, maintains, and administers a sound organizational plan; initiates improvements as necessary; and
  • Apprises the Board of trends, changing circumstances and unexpected occurrences with any recommendations for amendment of the Strategic Plan.

Governance:

  • Is knowledgeable regarding best governance practices for private clubs and committed to transparency.
  • Implements policies established by the Board of Directors including the Governance Report approved by the Board.
  • Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with Board policies.
  • Issues notice of meetings, attends Board and Annual Meetings, serves as the Corporate Secretary appointed annually by the Board of Directors.
  • Consistently monitors Club’s bylaws, rules, and regulations for continued relevance to the Club’s operations, and
  • Reports in a timely fashion any actual or anticipated material noncompliance with a policy of the Board.

Human Resources:

  • Has authority over and accountability for all staff.
  • Hires, trains, motivates, evaluates, compensates, and terminates staff in a professional, non-discriminatory, and caring fashion.
  • Has the authority to appoint and remove any and all employees and agents of the Club and settle the terms of their employment and remuneration in accordance with policies established by the Board.
  • Establishes personnel policies in accordance with policies established by the Board; initiates and monitors policies relating to personnel actions and training and professional development programs.
  • Works with his direct reports to schedule, supervise and direct the work of all employees.
  • Ensures that a succession plan is in place for each of his four direct reports.
  • Provides the Board with an annual assessment of each of his four direct reports, for information purposes.
  • Conducts regular performance reviews with his four direct reports and ensures that each of them implements a protocol whereby all staff have job descriptions and participate in a review at least once a year; and
  • Reviews current staffing model to ensure all functions are being performed by appropriately trained personnel and that the Club is staffed to meet the needs of the members in a cost-effective fashion.

Capital Projects:

  • Provides oversight of and manages all capital projects and related expenditures approved by the Board; and
  • Is proactive in planning for capital projects that need to be considered for the benefit of the Club.

Compliance:

  • Consistently ensures the Club is operated in compliance with all applicable municipal, provincial, and federal regulations.
  • Provides an annual report to the Board of Directors regarding such compliance.
  • Maintains relations with police, fire, AGCO, health department and other governmental agencies.

Membership:

  • Evaluates and manages the current membership application process to ensure continued strength of potential members; and
  • Coordinates the marketing and membership relations programs to promote the Club’s services and facilities to potential and present members.

General:

  • Oversees the care and maintenance of all the Club’s physical assets and facilities.
  • Ensures the highest standards for food, beverage, golf, recreation, entertainment, and other Club services.
  • Conducts ongoing evaluation of Club programs and events to ensure the consistent provision of outstanding services to meet the needs and expectations of members, guests and employees.
  • Is accessible and visible to members and responds to members’ concerns in a timely manner.
  • Adopts and maintains an environmentally responsible protocol for all operations.
  • Serves as the staff liaison on the various Board committees.
  • Receives and resolves complaints from members, guests, and staff; and
  • Maintains membership with professional club management organizations and attends conferences, seminars, and other professional development opportunities to keep abreast of current information and developments in club management.

Direct Reports

Manager of Golf Course Operations, Clubhouse Manager, Chief Financial Officer and Head Professional

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 29th at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Toronto Golf Club COO Cover Letter” and “Last Name, First Name, Toronto Golf Club COO Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Toronto Golf Club, visit torontogolfclub.com

 

Executive Search: General Manager for Beacon Hall Golf Club

Date:

                       

General Manager
Beacon Hall Golf Club
Aurora, Ontario

The Club

Located in Aurora, Ontario, Beacon Hall Golf Club (“the Club” or “Beacon Hall”) is a prestigious golf club that is consistently ranked in the top-100 courses outside the US and the top-10 in Canada. Founded in the 1980s, the Club’s vision was to appeal to golfers with a true passion for the game, a vision that guides the Club today. The Club offers its members:

  • A very limited membership, as open access to the first tee is a key part of the mission
  • A welcoming and friendly environment for all members
  • Active men’s, ladies, intermediate, senior and junior members sections
  • An inviting event and social calendar with excellent facilities for socializing and entertaining guests
  • A commitment to provide “best in class” dining and member services
  • The finest professional staff
  • Beacon Hall’s Performance Academy, opened in May 2018, offers the highest quality golf instruction, with excellence across a broad range of services including instruction and coaching, club fitting, equipment analysis and gapping, golf fitness and personalized programming
  • A scholarship/caddie program unique to Beacon Hall
  • A full range and short game practice facilities

The Position

The General Manager (GM) is responsible for supporting the mission and vision of Beacon Hall Golf Club. This executive has operational management authority over the daily operations of the Club, as well as establishing short- and long-term organizational goals, objectives, plans, and policies, made in conjunction with the Board and its strategic vision and mission statement. This dynamic individual will work with the Board of Directors and Committees to provide those service levels and facilities emblematic of an elite private club. The individual must be driven in the view that the status quo is never good enough.

The GM reports to the Board of Directors through the President of the Board. The Board of Directors consists of nine elected members, three of whom are elected by the members of the Club each year for a three-year term. Standing committees include Facilities, Finance, Golf, Greens and Membership.

The GM must be professional and highly respectful in their personal style, demeanor and presence, and someone who recognizes and is comfortable interacting with all demographics of members, staff and other constituents who contribute to the success of the club. Visibility and name recognition are basic foundations of such success, and this style must be a critical competency of the top executive. He/she must be able to clearly and intuitively “walk the talk,” exemplifying how to perpetuate a true top “Club Experience” commensurate with what is one of the top golf clubs in North America.

The GM will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction.
  • Oversee the membership sales process and support the transaction between buyer and selling. This involves ensuring that all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all departmental managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board and Finance Committee, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Beacon Hall implements improvements as required. Play a key role in the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s vision and mission.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Direct Reports

Golf Course Superintendent, Head Golf Professional, Clubhouse Manager, Controller, Communications Manager

Candidate Profile

Given the leading role this individual will play in achieving the strategic and business objectives of Beacon Hall, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Communication Skills:

  • Exhibits excellent verbal and written communication skills. Ability to take a lead role in the development of all Club communications, working closely with the Communications Manager.
  • Confident, professional and sensitive in all interactions including conflict resolution and mediation.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Service Excellence:

  • Engages with the membership by providing a friendly and welcoming environment.
  • Operates with a member-centric mindset and takes the time to get to know the membership on a personal level.
  • Displays a service-first attitude and maintains excellence in daily interactions with club members, guests, and staff.
  • Schedules time at the Club to maximize engagement with all members and is committed to a service culture and excellence.

Governance Knowledge/Private Club Experience:

  • Experience working with a Board and Committees at a club that has adopted a club governance structure and process.
  • Confident enough to ask questions, make recommendations to the Board and engage in meaningful discussions.
  • Active in the Club Managers Association of Canada and other professional associations. Attends selected conferences, workshops and meetings to keep abreast of current information and industry trends. A CCM designation and other industry credentials are desired.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 12th at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Beacon Hall GM Cover Letter” and “Last Name, First Name, Beacon Hall GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on Beacon Hall Golf Club, visit beaconhall.com 

 

Executive Search: Clubhouse Manager for Islington Golf Club

Date:

                       

Clubhouse Manager
Islington Golf Club
Toronto, Ontario

The Club

Islington Golf Club is a wonderful Stanley Thompson designed private club located in the west end of Toronto. The Club is an easy escape from the hustle of the downtown scene and prides itself on being a golf-focused club with a thriving year-round social scene. With a rich history, the Club is celebrating its centenary year in 2023. The Club has a friendly environment and a progressive strategic vision, having emerged from significant capital projects to the course and clubhouse with a renewed spirit that has propelled the club to new heights.

The Club offers its members access to a traditional amenity profile and first-class service throughout the club. Currently, the Club is home to a championship golf course, netted driving range, short game practice area, spacious clubhouse containing various dining options, and a recently renovated patio overlooking the 18th hole. The other dining amenities include the Fireside Bar, a new pizza oven, and several other dining outlets for members to enjoy. The Club is currently engaged with an architect to develop a Clubhouse Master Plan for the next stage of improvement for the future.

Islington was announced as the Club of the Year by The Club Management Association of Canada in 2019.

The Position

Role Summary

Islington Golf Club is excited to announce an exceptional career opportunity, joining their strong team as the Clubhouse Manager. Reporting to the General Manager, the Clubhouse Manager will provide leadership and management of the food and beverage department, locker room and maintenance staff. The Clubhouse Manager will oversee and manage the day-to-day operations of all food and beverage areas and the clubhouse facility. This individual will work closely with the Club’s Executive Chef and Catering Manager to execute an operation with multiple outlets including a banquet room, dining room, casual lounge, bistro bar and a newly renovated patio overlooking the 18th hole.

Primary Job Responsibilities

  • Organize, direct, and evaluate food and beverage service including both front of house and kitchen operations.
  • Manage and oversee all daily operations of all food and beverage areas and the clubhouse facility.
  • Manage supplier relationships including product selection, pricing, and promotions.
  • Ensure compliance with health and safety regulations.
  • Ensure all team members understand and maintain operating standards.
  • Promote a positive work environment and culture by maintaining strong, supportive relationships with all team members.
  • Recruitment and training of staff.
  • Motivate F&B Staff and create a training program to provide exceptional customer service.
  • Monitor staff performance and provide feedback.
  • Maintain a positive workplace environment for the staff.

Qualifications

  • The successful candidate will have a minimum of three years’ experience as a Food and Beverage Manager, Restaurant Manager, Clubhouse Manager, or a similar position in the hospitality-related industry.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is an asset.
  • Must demonstrate a proven record of developing a cohesive team with service, culinary and clubhouse maintenance that delivers a high level of service. With ongoing training, monitoring and evaluation of the service staff, this individual will lead from the front, being visible on the floor and interacting with all members.
  • Has an extensive knowledge of wine, beer, and spirits along with staying current on food and beverage trends in the industry.
  • Proficient in Microsoft Office and operating a POS system – knowledge of Jonas program is an asset.
  • An advanced knowledge in developing and monitoring a budget and providing financial and statistical analysis of the operation is important.
  • A team player with strong communication skills and a passion for customer service excellence.
  • This position requires flexible work hours including evenings and weekends.

Compensation

The Club offers an excellent working environment and a compensation package that is very competitive and commensurate with experience. It has both salary and potential bonus opportunities as well as a complete benefits package and professional development opportunities.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by July 30th, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Islington Clubhouse Manager Cover Letter” and “Last Name, First Name, Islington Clubhouse Manager Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Islington Golf Club, visit www.islingtongolfclub.com

 

Executive Search: General Manager/Chief Operating Officer for The Thornhill Club

Date:

                       

General Manager/Chief Operating Officer
The Thornhill Club
Thornhill, Ontario

The Club

The Thornhill Club (“the Club” or “Thornhill”) was established as a golf club in 1922. It became an all-season club with the opening of the curling rink in 1963. As one of Canada’s most historic and renowned private golf clubs, the Club is conveniently located near the heart of Toronto and takes pride in offering its members an innovative approach to cuisine and protection of the environment. With golf, tennis, curling, fitness, yoga and more, families make The Thornhill Club their home away from home.

The Club is home to a championship 18-hole golf course, an executive 9-hole course, state-of-the-art Har-Tru clay tennis courts, six sheets of curling ice, an outdoor swimming pool, a new fitness centre, and a vast array of social offerings.

Renowned golf course architect Stanley Thompson designed the 18-hole golf course, which has hosted the PGA Canadian Open. The present course retains the classic golf course design and features of a Thompson course, with strategic bunkering, the illusion of distance, dramatic variations in hole length and fairway width, intricate mounding, subtly breaking greens, and elevated tees. The clubhouse, amid well-landscaped gardens and walkways, is situated to provide a scenic vista overlooking the golf course.

The Position

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Thornhill’s management team and is responsible for all facets of the Club’s operations. The GM/COO manages and directs the Club’s employees subject to and in accordance with the direction of the Board of Directors (the “Board”).

The GM/COO will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction as measured by the Club’s annual survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Thornhill implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with its long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of the Club operations and share in the Club’s overall success.

Direct Reports:

Head Golf Professional, Greens Superintendent, Controller, Executive Chef, Food & Beverage Manager, Sports & Activities Manager, Facilities Manager, Marketing & Communications Manager.

Candidate Profile

The GM/COO reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Thornhill, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Standard of Excellence:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads the Club’s commitment to health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take-charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
  • A Certified Club Manager designation (CCM) is preferred.

The Thornhill Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 16 at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Thornhill GM Cover Letter” and “Last Name, First Name, Thornhill GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Thornhill Club, visit thethornhillclub.ca

Executive Search: Director, Human Resources for Bayview Golf & Country Club

Date:

                       

Director, Human Resources
Bayview Golf & Country Club
Thornhill, Ontario

The Club

Established in 1960 and situated on roughly 145 acres of land, Bayview Golf and Country Club (“the Club”) is one of the premier family country clubs in Ontario. With its inclusive membership structure, Bayview provides access to a wealth of amenities for the primary member on record, as well as their immediate family.

Bayview offers 18 holes of championship golf, with the original, C. E. Robinson-designed, and recently Doug Carrick-renovated par-72 course measuring 7,070 yards from the furthest tees. Bayview also offers members access to indoor golf simulators and hitting bays for winter-season access.

The Club is home to a 13,000 sq. ft. pool facility that includes a heated swimming pool, sunning deck, 20-metre swimming lanes, splash pad and wading pool for children, and poolside dining. Six year-round, Har-Tru tennis courts, with programming and lessons provided to members of all skill levels. A newly-renovated 4,000 sq. ft. fitness center offering a variety of comprehensive strength and cardiovascular equipment, as well as personal training and group exercise sessions to meet all member needs.

The Position

As a member of the Bayview Golf & Country Club’s Leadership team, the Director, Human Resources, is accountable for recruitment, talent development, retention and the development and maintenance of a strong working environment and a ‘people-first’ culture which contributes to achieving the Club’s goals and objectives. Please note: This is a newly-created position which will provide the successful candidate with the opportunity to build the Club’s human resources processes and initiatives from the ground up.

This role is also accountable for the Club’s strategies encompassing employee engagement, diversity, equity and inclusion.

The Director, Human Resources will be responsible for the following:

  • Initiate, lead and execute all human resources programs including, but not limited to: employee communications; recruitment; onboarding; health and safety; benefits and disability management (including proactive accommodation and modified work); training and professional development; performance management; employee compensation, rewards, recognition and engagement.
  • Review, recommend and execute creative networking, recruitment, selection and hiring practices to ensure a talented, diverse employee team.
  • Build upon the Club’s existing health and safety program to ensure compliance with the Occupational Health and Safety Act, reduce accident rates, mitigate risks, educate employees and minimize WSIB premiums.
  • Develop and embed a ‘learning and training’ culture for entirety of employee team, including senior management.
  • Provide guidance and direction on all aspects of employee/employer relations including advising Management on the interpretation & implementation of applicable legislation, the Collective Bargaining Agreement, Club policies and supporting managers in determining appropriate resolution to issues.
  • Diagnose organizational issues/needs; make recommendations to support culture & structural changes.
  • Work closely with Finance Department to ensure that employee payroll records are accurately maintained and labour costs are well-controlled.
  • Through active participation in the hospitality human resources sector, identify human resources trends, issues and challenges and make appropriate recommendations.
  • Collaborate with senior management to manage employee performance and/or address instances of impropriety or misconduct.
  • Collaborate with management and legal counsel to develop termination strategies, conduct terminations when required and develop plans aimed at mitigating legal risks, while ensuring that employee dignity and an environment of mutual respect are preserved at all times.
  • Develop, modify, implement and monitor Club human resources policies and procedures in keeping with the Club’s mission, values and strategic direction, with the aim of promoting a collegial and high-performance workplace culture.
  • Working in collaboration with the General Manager, the Governance Committee and the Board of Directors, ensure that all human resources policies remain up-to-date, compliant with all applicable legislation and consistent with all Club governance policies.
  • Help to develop and facilitate appropriate change management plans to support implementation and sustainability of Club-wide programs.

Candidate Profile

Key Attributes Required

  • Demonstrated success in people recruiting, skills development, retention in a high-performance operating culture.
  • Demonstrated leadership skills with a superior ability to ‘make things happen’ through collaboration and impact and influencing skills.
  • Strong change management skills; demonstrated ability as a catalyst for change.
  • Demonstrated ability to work within a customer and employee centric environment that requires a flexible working schedule, based on business demands.
  • Capable of providing effective coaching, counselling and mentoring, among peers and within all levels of the organization, including an ability to challenge where appropriate.
  • Proven track record of delivering quality results with a strong sense of urgency.
  • Ability to effectively deal with issues, move them forward, and provide expert counsel and consultation throughout the organization.
  • Ability to work independently and confidently in a busy environment where competing priorities are a constant.

Knowledge, Skills & Competencies

  • Undergraduate degree, preferably in a field related to human resources or hospitality
  • CHRL/CHRP designation
  • Minimum 8 years of experience in Human Resource Management in progressively senior roles
  • Inspirational leadership abilities combined with the ability to mentor, coach and develop others
  • Previous experience leading programs related to engagement, talent management, developing leaders, succession planning, performance management, culture and values, change management, diversity & inclusion
  • Excellent organization, planning, forecasting and documentation skills
  • Innovative problem solving and sound decision-making abilities
  • Excellent written and verbal communication skills in English, including inspiring facilitation and training skills
  • Strong knowledge of business controls, HR practices and Ontario employment legislation
  • Comfortable operating in a digital environment and operates with a cross-functional mindset
  • Experience with systems and computers skills including advanced MS Word, PowerPoint, and Excel
  • In-depth knowledge of innovative learning technologies including social, mobile, micro-learning and gamification

Physical & Psychological Demands and Working Conditions

This is an administrative office position based in a hospitality operation that operates 7 days a week, 365 days a year. As such, it requires the physical and psychological ability to:

  • Be present in an in-person office environment at 25 Fairway Heights Drive, Thornhill, during regular business hours five days per week (with flexibility)
  • Occasionally perform remote work, requiring access to adequate internet and an appropriate home working environment
  • Occasionally work a flexible schedule, including evenings, weekends, early mornings or holidays, as business demands may require
  • Perform computer work in an office environment for prolonged periods of time
  • Visit any working area of the Club (ie: outside one’s own office environment), including kitchen, restaurant, pool deck, golf course, tennis courts, locker rooms, etc.
  • Effectively prioritize and manage time when faced with multiple competing demands for your time and attention
  • Manage conflict professionally and respectfully in a partially unionized environment
  • Perform during periods of intense stress
  • Speak and present confidently in English in front of large groups of 200 people or more
  • Occasionally lift, push or pull up to 25 pounds

Bayview Golf and Country Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which takes into account applicant’s accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with our comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by August 15th at 5:00pm EDT.

If you require any accommodations to be considered for this position, please include that information in your submission. Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Bayview HR Director Cover Letter” and “Last Name, First Name, Bayview HR Director Resume”) respectively to: execsearch@ggapartners.com

Interested candidates are asked NOT to contact any Club employees directly in relation to this posting. Please direct all inquiries to Michael Gregory or Allison MacKenzie at the contact information below.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

Allison MacKenzie
Search Consultant
GGA Partners™
allison.mackenzie@ggapartners.com

For more information on Bayview Golf & Country Club, visit www.bayviewclub.com

Executive Search: Controller for The Toronto Hunt

Date:

                       

Controller
The Toronto Hunt
Toronto, Ontario

The Club

Since opening its doors in 1843, The Toronto Hunt has been one of Canada’s most historic member clubs for nearly two centuries. The Club is located along Lake Ontario, a short distance from downtown Toronto and walking distance from the city’s Beaches community. The goal of The Toronto Hunt is to provide an exceptional member experience that includes superior golf, dining, and social events. Amenities at the Club include a nine-hole golf course perched on the bluffs overlooking the lake, as well as a historic clubhouse providing spectacular views of the lake. For those seeking a location for their wedding, the Club offers a ceremony area overlooking Lake Ontario, and a main dining area in the clubhouse that can accommodate up to 180 guests.

Golf Magazine has ranked The Toronto Hunt’s golf course as the 35th best nine-hole course in the world. Easily walked, the course can be played fairly quickly, and varying tee options provide variety for those looking to play multiple rounds. The course is also friendly to more recreational or social golfers, as the lack of forced carries and ideal land make it easy to spend an afternoon with friends. The Club’s dining, cuisine, and wine list have been equally praised and second-to-none.

The Position

We are recruiting an accomplished full time Controller to take charge of the Club’s accounting and finance functions. The Controller plays an integral role within The Toronto Hunt, in assisting with the management of the Club’s finances, budgets, and with the implementation of controls and systems that enable the operation to run smoothly, while being responsible for the general accounting and financial reporting of the Club. The Controller reports directly to the CEO/General Manager, and works closely with the Finance Committee, Board of Directors, and Senior Management team. The Controller will have several direct reports, including the Accounting/HR Coordinator (Payroll/Accounts Payables, HR), Administrative Assistant (Accounts Receivable and Health & Safety Coordinator), and Administrative Support (Part time receivables/payables). The Controller is a full-time position with a work schedule Monday to Friday, 9:00 am to 5:00 pm., with certain job requirements/deadlines that may necessitate longer hours, including attendance at various routine Finance Committee/Board meetings.

The Controller will be responsible for the following:

  • Financial Accounting – preparation of all journal entries, full accounting cycle including monthly financial statements (analysis/interpretation of those results), annual Operating and Capital Budgets, interim projections/forecasts, cash flow projections, reporting to monthly Finance Committee meetings and preparation of all minutes
  • Compliance – remittance, in a timely manner, of all tax (source deductions, HST, EHT, WSIB, and income taxes), completion of regulatory filings and other reporting requirements
  • Audit – preparation of all documentation required for the annual Audit, approval of draft financial statements for Board approval, preparation of annual Certificate of Compliance, attendance at Annual General Meeting
  • Accounts Receivable – preparation of annual dues billings, posting all monthly or annual billings to accounts, as well as adjustments, entrance fee instalments, misc. club charges, preparation of timely monthly statements of account, assistance with responding to member account queries, following up with those in arrears adhering to the Member Account Collection policy, processing of monthly preauthorized payments
  • Accounts Payable – review and approval of all invoices for timely payment, and ensure departmental approval and appropriate allocation of costs; oversee the payment of all invoices/taxes/source deductions, updating and maintain a weekly/monthly cash flow to ensure adequate funds are available
  • Payroll – oversee the payroll administration of 120-150 staff at peak season
  • Human Resources – Plan Administrator for the Group Insurance Plan and Group RSP, act as support for the HR Coordinator
  • Membership – maintain membership files, all membership records and reports, provide all statistical data of membership changes, activity, status for the Membership Committee and the Board, prepare all new member invoices and account adjustments for membership changes in status
  • IT – provide ongoing support for Club’s IT needs, assist with the maintenance and upgrades of Club’s equipment and software, ensure back up of all data, liaise with third party IT support
  • Banking – act as signing officer for the Club, handle all banking documentation, responsible for the Club’s investments, cash management, Club credit card(s), line of credit
  • Administration/Misc. – review property and liability insurance requirements and prepare annual renewal, prepare annual Risk Assessment Review
  • General – Compliance with all company policies, work closely with the needs of the members, departmental managers and various club committees; general duties as assigned

Candidate Profile

  • Proficiency in Jonas Club software, Microsoft Office, strong typing/data entry skills
  • Several years working experience in accounting and financial reporting, strong accounting background, knowledge of ASNPO and the private club/hospitality industry
  • Professionalism, strong organizational, verbal, and interpersonal communication, and problem solving/analytical skills
  • Familiar with payroll laws, labor standards, and guidelines
  • Ability to perform within time constraints and in meeting deadlines
  • Detail oriented, productive, efficient, ability to multi-task
  • Strong work ethic, ability to adhere to strict industry accounting standards and Club policies
  • Ability to deal with confidential information
  • Must be responsible, accountable, dependable and display a positive attitude and professional manner and appearance
  • Ability to provide member satisfaction in dealing with account/membership inquiries, provide co-operation and assistance to Club Management, the Board of Directors, and various committees of the Club
  • This position requires almost full-time computer work including typing and data entry. It involves sitting for long periods

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 10th at 5:00pm EDT. If you require any accommodations to be considered for this position please include that information in your submission.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Toronto Hunt Controller Cover Letter” and “Last Name, First Name, Toronto Hunt Controller Resume”) respectively to: execsearch@globalgolfadvisors.com

We thank all applicants for their interest but will only contact those selected for an interview.  Please email resume with references.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

 

 

 

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
Liz.mcdowell@ggapartners.com

For more information on The Toronto Hunt Club, visit www.torontohunt.com.

Executive Search: Director of Finance for The Toronto Lawn Tennis Club

Date:

                       

    Director of Finance
The Toronto Lawn Tennis Club
Toronto, Ontario

The Club

The Toronto Lawn Tennis Club is a private members’ club in the heart of Rosedale, Toronto, and is conveniently located on the Yonge Street subway line. The Club has a long history, since 1876, of providing excellent tennis courts, coaching and programming for players of all ages and has built its reputation as the premier tennis club in Canada

In addition to 18 tennis courts (four indoors) the Club has four squash courts, a Fitness Centre, a seasonal pool, a Wellness Centre, and food and beverage outlets. The Club has 3,000 members, including family members of all ages; annual revenues are approximately $14 million.  From high-caliber tennis, to all-around athletics and exceptional social scene, membership is about belonging to a uniquely warm community located right in the heart of Rosedale.

The Toronto Lawn Tennis Club is a historic facility that has been witness to the best tennis since the 19th century. Legends like Borg, Navratilova, Connors and Evert have all graced the club’s Har-Tru courts.

The Position

We are recruiting an accomplished full time Director of Finance to take charge of the Club’s accounting and finance functions. Reporting to the General Manager/Chief Operating Officer (GM/COO), the Director of Finance is an integral member of the Senior Management Team and will lead an accounting team of three people.  The Director of Finance is a contributing team manager to the overall Club operation, and manages the financial operations of the Club, supervises the accounting functions, and provides analytical support to the GM/COO, Finance Committee, Board of Directors and others for planning, budgets, and solutions to business problems.  This includes recommendations on the implementation and maintenance of the Club’s financial plans and policies, its accounting practices, fiscal records, and the preparation of financial reports. The Director of Finance is a strong Club business partner, and makes decisions in accordance with Club policy on administrative or operational matters, ensuring the effective achievement of objectives.

The Director of Finance will be responsible for the following:

  • Recommend and implement policies to control and coordinate accounting, auditing, budgets, taxes and related activities and records; develop, establish, and administer procedures and systems pertaining to financial matters. Responsible for the Club’s internal controls and compliance to same.
  • Prepare financial statements, forecasts, and analysis for all administrative and managerial functions. Maintain all accounting records; develop, analyze, and interpret statistical and accounting information.
  • Manage the annual audit.
  • Evaluates and recommends insurance coverage for protection against property losses and potential liabilities.
  • Coordinates and directs the preparation of the annual operating and capital budgets, business plan, and financial forecasts; institutes and maintains other planning and control procedures; and analyzes and reports variances. The Club performs in a fiscal year beginning January 1 of each year.
  • Development, analysis, and interpretation of statistical and accounting information in order to appraise operating results in terms of profitability, performance against budget, and other matters bearing on the fiscal soundness and operating effectiveness of the organization.
  • Responsible for evaluating the performance of several personnel in the Administration department. This individual recommends training requirements, has the duty to keep the staff at the highest level of skill necessary to meet Club needs and objectives.
  • Responsible for the development, implementation, and operation of all accounting and information systems support; for the administration, management, and maintenance of the equipment systems employed in the collection of information and for the training and supervision of staff related, but not limited, to the Administration department.
  • Establishes major economic objectives and policies for the Club and prepares reports that outline the Club’s financial position in the areas of receivables, payables, payroll, purchasing, fixed asset accounting, cash flow management and banking arrangements.
  • Furnishes internal reports, revises, and updates reports to be more useful and efficient, and furnishes external reports, including for tax and other government reporting, as necessary.

Candidate Profile

  • Professional Accounting designation (CPA);
  • Ten years of professional accounting experience with at least two years as Controller;
  • Experience working with Not-for-profit Organizations, the private club industry, and volunteer committees;
  • Excellent management, leadership, analytical and interpersonal skills;
  • Strong communication and presentation skills;
  • Ability to manage multiple priorities;
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations;
  • Knowledge of pertinent Ontario and federal employment laws and practices.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Note

The position is currently vacant.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, May 13th at 5:00pm EDT. If you require any accommodations to be considered for this position please include that information in your submission.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Toronto Lawn Finance Cover Letter” and “Last Name, First Name, Toronto Lawn Finance Resume”) respectively to: execsearch@globalgolfadvisors.com

We thank all applicants for their interest but will only contact those selected for an interview.  Please email resume with references.

Co-lead Search Consultant 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

Lead Search Consultant

 

 

 

 

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
Liz.mcdowell@ggapartners.com

For more information on Toronto Lawn Tennis Club, visit www.torontolawn.com.

Executive Search: CEO/GM at The Toronto Hunt

Date:

CHIEF EXECUTIVE OFFICER/GENERAL MANAGER
THE TORONTO HUNT
Toronto, ON

 

The Toronto Hunt:

The Toronto Hunt (“the Club”) has been in operation for over 175 years. The Club has one of the finest locations in the Greater Toronto Area, with a spectacular setting and unrivaled vistas on the bluffs overlooking Lake Ontario. It is truly a hidden gem in the heart of the City of Toronto. The Club has an exceptional 9-hole golf course, fabulous dining, one of the most successful private club wine societies in Canada and a warm and congenial membership.

The 2019 strategic plan for the Club begins with the statement “The backdrop to this plan is the continued understanding that we are first and foremost a golf club.” Our vision is “To be a club of choice for our members and their guests, and to offer a golf and social experience of the highest quality.” The Club has consistently maintained a strong financial position and high governance standards. There is a membership waiting list.

The golf course has been ranked as the best 9-hole course in Canada and 35th in the world. The Club has 525 golf members. A state-of-the-art golf centre with four simulators was added in 2020 enabling year-round member enjoyment and instruction opportunities. The number of available golf memberships is limited to ensure the preservation of the Club’s long-standing tradition that no starting times are required for play at any time.

The Club has a robust, year-round food and beverage operation. Serving tens of thousands of meals annually, the clubhouse provides member dining and also serves member-sponsored functions including weddings. The Club also has 300 social members who, along with golf members, enjoy a variety of activities including a wine club, wine tastings, book club, bridge, cooking lessons, yoga, wellness events and frequently scheduled guest speakers.

The Toronto Hunt is seeking a Chief Executive Officer/General Manager (CEO/GM) who is dedicated to the Club’s vision “To be a club of choice for our members and their guests, and to offer a golf and social experience of the highest quality.”

The Position:

Reporting to the Board of Directors through the President, the role of the CEO/GM is to manage Club operations in accordance with the strategic, financial and operational direction set by the Board. The CEO/GM shall serve as Chief Executive Officer of the Club, manage all aspects of the Club including activities and relationships between the Club and its Board of Directors, members, guests, employees, community, government and industry. The CEO/GM is the leader of the Club’s management team and is responsible for managing all facets of the Club’s operations.

The CEO/GM will be responsible for the following:

  • Developing and delivering a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Properly managing all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and services provided by the Club and to ensure a high level of member satisfaction.
  • Developing and implementing best-in-class and industry-leading operating policies, programs, procedures and methods and directing the work and promoting the development of all department managers.
  • Monitoring long and short-term financial objectives and reporting; and, in consultation with the Board, Finance Committee and Controller, preparing and executing the financial plan for the Club, developing annual operating, cash, and capital budgets and preparing and making financial reports for the Board.
  • Establishing personnel policies, initiating and monitoring policies relating to personnel actions, and overseeing training and professional development programs. Acting as a mentor to Direct Reports.
  • Coordinating the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction.
  • Welcoming new Club members, and “meeting and greeting” all Club members as practical during their visits to the Club. Coordinating the marketing and member relations program to promote the Club’s services and facilities to present to potential members. Developing ongoing dialogue and rapport with members and being present at all major Club functions.
  • Incorporating succession planning by preparing staff for key leadership roles.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Direct Reports:

Assistant General Manager, Director of Golf, Golf Course and Property Manager, Controller; Facility Manager, Executive Chef and Executive Assistant/Membership Secretary.

Candidate Profile:

The CEO/GM will report to the Board of Directors through the President. Given the leading role this individual will play in achieving the strategic and business objectives of The Toronto Hunt, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

Standard of Care:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a premium private club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Analytical with the ability to use data effectively in reviewing revenue and cost centres.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented workstyle combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take- charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf and hospitality businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium golf club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and CEO/GM to success.
  • Evidence of continued professional development.

Note: The position is currently vacant.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary and benefits.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Thursday, February 18, 2021. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Toronto Hunt Resume” and ‘Last Name, First Name, Toronto Hunt Cover Letter”) respectively to: execsearch@ggapartners.com.

George Pinches, Director and Michael Gregory, Partner
GGA Partners, Inc.
execsearch@ggapartners.com

 

For more information on The Toronto Hunt please visit torontohunt.com.

Executive Search: Head Golf Professional at Bayview Golf & Country Club

Date:

HEAD GOLF PROFESSIONAL
BAYVIEW GOLF & COUNTRY CLUB
Toronto, ON

 

The Club:

Bayview is an outstanding, all-season Toronto Country Club. Centrally located in the GTA, Bayview has been a treasured part of members’ lives for nearly 60 years. Bayview members enjoy a world-class golf course complemented by exceptional sports, recreation, dining and social experiences, all centered in a modern, full-service family private club setting with curling, tennis, aquatics and fitness facilities.

The Golf Facilities:

Designed in 1960 by Canadian Golf Hall of Fame architect Robbie Robinson, and renovated by renowned course designer Doug Carrick, the Bayview Golf and Country Club course consistently ranks among Score Magazine’s Top 100 courses in Canada. Golfers enjoy a stunning course that is equally challenging for both the recreational and scratch golfer. Bayview’s renowned golf course is world-class and can truly be appreciated by the whole family. A comprehensive practice facility, golf simulators and well-stocked, full-service Pro Shop round out the Club’s facilities. The Club has hosted several professional and amateur championships.

The Position:

Bayview is seeking a well-qualified, dynamic individual to oversee and manage Bayview’s golf operations and work cooperatively with other departments to provide an exceptional member and guest experience.

The Head Golf Professional will be responsible for the following:

 

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club. Although the Head Professional will rely on the Staff to operate the daily activities, the Head Professional will be responsible for overall performance metrics and service.
  • Recruitment, training, development, performance management and leadership of Golf Operations staff.
  • Preparation of the Golf Operations operating and capital budgets.
  • Work with the Golf Operations staff, management team and various member committees, to develop and implement merchandising programs, club tournaments, leagues, coaching and lesson programs and outside events.
  • Purchasing, merchandising, sales and marketing, inventory management, and financial performance of all aspects of the Pro Shop.
  • Oversight of the golf reservation system, starting procedures, tracking and monitoring play on the golf course.
  • Representation of the Club to members, staff and external agencies. The Head Professional is engaged in new member recruitment.

Candidate Profile:

The Head Professional reports to the General Manager. Given the leading role this individual will play in achieving the strategic objectives of Bayview, it is essential that the successful candidate possess the following core competencies, experience and attributes:

 

  • Class A member of the PGA of Canada with Head Professional experience preferred.
  • A dynamic leader with the ability to maintain a strong team by motivation and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes. Excellent communication skills.
  • Highly visible leader with friendly and outgoing personality and focus on member service. A leadership style that lends itself to being the ‘face of the golf experience’.
  • An out of the box thinker determined to be innovative in the modern world of golf operations.
  • An ability to work collaboratively with the active volunteer base at the club to achieve results.
  • An understanding of a private member-owned club culture.
  • A demonstrated ability to manage all aspects of the Professional Shop retail business.
  • Proficient instructor well versed in the latest club fitting and teaching technologies.
  • Proven leadership, management and organizational skills.
  • Ability to organize and oversee annual golf event fixtures and programs including participation in the internal marketing and administration of the events and programs.
  • Ability to implement, enforce and maintain all policies, programs and plans as established and communicated through the General Manager.
  • Ability to market, schedule and manage any external competitions and events.
  • Provide support for prospective member sales, new member integration and membership retention programs.
  • Maintain and promote a well-respected and professional image within the Club, the industry and community.
  • A keen interest in continuous learning and professional development in the industry.
  • A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.

Note: The current Head Golf Professional will leave the Club on January 29, 2021.

Compensation:

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary and benefits.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Sunday, January 10, 2021. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Bayview HP Resume” and “Last Name, First Name, Bayview HP Cover Letter”) respectively to: execsearch@ggapartners.com.

Michael Gregory, Partner, and George Pinches, Director
GGA Partners, Inc.
execsearch@ggapartners.com

 

For more information on Bayview Golf & Country Club please visit www.bayviewclub.com.

Executive Search: GM at Bayview Golf & Country Club

Date:

GENERAL MANAGER
BAYVIEW GOLF & COUNTRY CLUB
Toronto, ON

 

The Club:

Bayview is an outstanding, all-season Toronto Country Club. Centrally located in the GTA, Bayview has been a treasured part of members’ lives for nearly 60 years. Bayview members enjoy a world-class golf course complemented by exceptional sports, recreation, dining and social experiences, all centered in a modern, full-service family private club setting with curling, tennis, aquatics and fitness facilities.

An impeccable world-class golf course serves as a focal point for our Bayview family. Play outdoor in summer and indoor in winter on Bayview’s six highest-quality Har-Tru courts. Enjoy a full range of programs from friendly daily play to competitive tournaments and inter-club competitions. It’s a cottage in the city! A fabulous 13,000 sq. ft. complex featuring sparkling heated swimming pool, huge sunning deck, swimming lanes, splash pad and wading pool for kids, and delicious poolside dining.

Bayview has a rich history and is well-positioned for future success due to its strong and diverse membership roster, industry leading management team and recently completed significant clubhouse and golf course improvements.

The Position:

The General Manager (“GM”) is the leader of Bayview’s management team and is responsible for managing all facets of the Club’s operations. The GM manages the affairs and directs the employees of the Club subject to and in accordance with the direction of the Board of Directors (the “Board”) acting through the President, who exercises supervisory authority over the GM. The GM attends all meetings of the Board and is an ex-officio member (i.e. non-voting member) of all Board committees.

The GM will be responsible for the following:

Our Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and service provided by the Club to ensure a high level of member satisfaction as measured by our annual Club survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club. It is important to be visible and accessible to our members.

Our Operational Excellence:

  • Develop and implement best-in-class and industry leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and stay current with industry trends and ensure Bayview implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Our People:

  • Maintain and develop a management philosophy that recognizes our people are a key part of the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic Human Resource policies consistent with the Board’s desire to treat employees fairly at all times and be compliant with all laws/regulations.
  • Manage and clearly define direct reports goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of Club operations, and share in the Club’s overall success.

Direct Reports:

Clubhouse Manager; Controller; Head Golf Professional; Golf Course Superintendent; Fitness Manager; Director of Tennis; Marketing & Membership Manager; Executive Chef and Curling Manager.

Candidate Profile:

The GM reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Bayview, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

Standard of Care:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads our Commitment to Health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A Certified Club Manager designation (CCM) is preferred.

Note: The position is currently vacant.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary and benefits. The GM/COO also participates in the Club’s performance bonus award program.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, November 25, 2020. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Bayview Resume” and “Last Name, First Name, Bayview Cover Letter”) respectively to: execsearch@ggapartners.com.

George Pinches, Director
GGA Partners
execsearch@ggapartners.com

Michael Gregory, Partner
GGA Partners
michael.gregory@ggapartners.com

 

For more information on Bayview Golf & Country Club please visit www.bayviewclub.com.

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