Lesson #19
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 19, Colin share how private club board meetings are an opportunity to demonstrate your leadership skills and industry knowledge to your club leaders. However, as he explains, it is critical that when you don’t know something, say so.
Lesson #18
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 18, Colin explains why the importance of examining all activities and events is critical to ensuring members continue to participate and be engaged.
Lesson #17
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 17, Colin shares how taking the time to write an after action report immediately following an event will be valuable for future planning.
Lesson #16
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 16, Colin shares why it is often more important to do the right thing rather than being right.
Lesson #15
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 15, Colin shares how he can tell the moment he sets foot at a club whether someone is paying attention to the details. Watch his video to learn why it is important.
Lesson #14
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 13, Colin speaks to the importance of how the staff presents
itself to members and the impression it leaves.
Lesson #13
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 13, Colin shares his experience with brand management.
It is not only what you do, but what you don’t do.
Lesson #12
of GGA Director Colin Burns’
31 years | 31 Lessons
We’re all been taught to exceed member expectations, but sometimes that simply isn’t possible.
Colin shares the importance of communications to balance expectations.
Lesson #10
of GGA Director Colin Burns’
31 years | 31 Lessons
features sage advice about dynamic communications
Lesson #10
of GGA Director Colin Burns’
31 years | 31 Lessons
features the lessons Colin learned about
owning your mistakes
