Tag: General Manager

General Manager
Royal Colwood Golf Club

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Royal Colwood Golf Club is a private golf club located in Victoria, British Columbia, Canada. Designed by Arthur Vernon Macan in 1913, Royal Colwood is a traditional style parkland championship course set amongst 450 year-old Douglas Firs and majestic Garry Oaks. The course continues to be ranked amongst Canada’s best. The membership of Royal Colwood includes all ages, skill levels, and walks of life, and is united by the common love for the grand game of golf. One of a select few in the world, Royal Colwood received its Royal designation from King George V in 1931. Royal Colwood members enjoy full reciprocal playing privileges at 68 private clubs, of which 42 enjoy the Royal designation, around the world.

ABOUT THE CLUB

Age of Club: 111
Entrance fee: $15,000
Annual dues: $4,500
Total Number of Members: 731
Total employees: 73

Vision, Mission, and Values:

VISION
To Be the Club of Choice on Vancouver Island

MISSION
To be the best golf club on Vancouver Island operated for the benefit of all members, their guests and future members, in a financially sound manner that promotes the game of golf, the unique heritage of our club and the benefits and responsibilities of private club membership.

VALUES

• Community of Members – We recognize and celebrate member contributions, accomplishments, shared values and common interests.
• Fun – Each and every day members have fun and enjoy their club.
• Stewardship – Each generation of members leaves the club in better condition for the next generation.
• Grow the Game – We further the development, growth and enhancement of the game of golf.
• Accountability – We conduct our business with sound financial management practices and in a transparent, fair, and consistent manner.
• Respect – We maintain positive and respectful relationships with employees, vendors, neighbours, local governments etc.

GENERAL MANGER RESPONSIBILITIES

Position Summary:

Reporting directly to the elected President, and thereby the Board of Directors (Board) at large, the General Manager (GM) serves as chief operating officer of the Club. In alignment with the Club’s vision, mission and values, the GM’s primary role is to lead and ensure the effective operations of the Club, to build continuously the quality of the Royal Colwood experience by the Club’s members and guests, and ensure our course continues to be ranked and known as amongst Canada’s best.

• You will manage all aspects of the Club including; all activities; communications involving members, their guests, employees, community, government and industry; coordination of the development, and implementation of marketing programs for member recruitment and food and beverage services. You will be responsible for all operating policies and procedures, for developing, implementing, and monitoring the operating and capital budgets, and for controlling costs, and for all human resource policies and processes.
• You will lead the management team, demonstrate modern and innovative leadership practices and will promote a positive, engaging and superior service culture. You are a pro-active, empowering leader and developer of teams, ensuring that appropriate superior standards of operation are in place and consistently executed.
• Highly visible and interactive, you are professional in personal style, demeanor and presence, and are comfortable interacting with our members, guests, staff and all other stakeholders. You possess proven experience leading a team of friendly, engaging and passionate staff who are sincere about delivering an excellent member experience. Extensive and progressive management experience in a well-regarded hospitality, private club or exceptional member/guest service environment is required. Experience leading a golf club will be a definite asset.
• You must be able to demonstrate strong financial literacy, proven skills relevant to success in a changing golf club world, and have an intuitive strength in building consensus, setting clear and measurable goals, and executing effectively to meet these targets. You understand the elements of good governance, best practices, human resource management and legislative responsibilities. Leader and developer of teams, ensuring that appropriate superior standards of operation are in place and consistently executed.

The GM will be responsible for the following:

• Implements and administers all policies and direction established by the Board and provides strategic advice and recommendations to the Board and Committees about all matters of operation. Attends and records meetings of the Club’s Executive Committee and Board and coordinates and serves as ex-officio member of appropriate Club committees.
• In alignment with Board direction and approval, leads development of the Club’s annual business plan and provides regular reports to the Board on progress.
• For effective Club operations, develops, implements and evaluates operational policies, programs, initiatives, procedures and processes, ensuring the Club is operated in accordance with all applicable local, provincial and federal laws and ensuring the appropriate care and maintenance of all the Club’s physical assets and facilities.
• Leads development of operating and capital budgets according to the budget calendar, monitors monthly and other financial statements, manages cash flow and establishes controls to safeguard funds and proposes effective corrective actions to the Board as required. This includes ensuring compliance with purchasing policies and procedures.
• Leads development, implementation and evaluation of marketing initiatives for member recruitment and retention and ensures a strong new member orientation experience to all aspects of the Club.
• Establishes and pursues opportunities for promotion and marketing of the Club’s facilities and services.
• Develops and maintains a robust communications strategy for internal and external audiences to support the effective recruitment and retention of members, ensure a professional, high-quality guest and member experience, and safeguard the well-regarded reputation of the Club. This includes leadership presence and connection with members and guests and developing and implementing feedback opportunities and/or surveys of members’ satisfaction to identify actions to improve member and guest experience at the Club.
• Represents the Club locally, nationally and internationally and communicates the Club’s positions in discussions with neighbours, community, governments, and the golf industry to enhance the prestige of the Club, protect the interests of the Club, and support the community.
• Supervises all department heads ensuring the highest standards and effective operation of their respective departments and the effective operation of the managerial team at large. This includes developing and implementing human resources programs, initiatives, policies and procedures to ensure effective recruitment, training, development, and retention of motivated, engaged and service-oriented staff. The GM also serves as the representative of the Club as employer in negotiating the union agreement for grounds crew employees.
• Maintains membership with the Club Management Association of Canada and other professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.

Knowledge Skills & Abilities:

• Strong leadership and empowerment skills – demonstrating modern and innovative leadership practices to ensure a positive, engaging and superior service culture.
• Passion for service excellence – pursues and ensures a culture of superior service through all Club operations.
• Exceptional interpersonal skills – highly visible, interactive, personable and professional and comfortable interacting with members, guests and stakeholders at all levels.
• Strong strategic planning and implementation skills.
• Strong relationship builder with an intuitive strength in building consensus, fostering trust, listening to understand, and solving problems creatively.
• Exceptional results orientation and goal setting – strong administrative/managerial skills and exceptional results orientation with the ability to translate Board direction into actions and results and executing effectively to ensure success of Club operations.
• Strong financial literacy to effectively oversee all financial operations and ensure financial success.
• Proven skills relevant to success in a changing golf and club industry world.
• Proven skills providing internal and/or external data to support Board decisions and strategic direction. This is supported by developing good external and internal relationships.
• Strong written and verbal communication skills.
• Knowledge of good governance, best practices, human resource management and relevant legislation (e.g. BC Society Act, Freedom of Information and Protection of Privacy Act, BC Liquor Control and Licensing Act, BC Employment Standards)

Direct Reports:

Food and Beverage Manager; Executive Chef; Director of Finance and Administration; Head Golf Professional; Golf Course Superintendent; and Maintenance Manager.

Compensation:

The salary range for this position is $160,000 – $230,000 and commensurate with experience and qualifications. The successful applicant will receive an attractive compensation package along with a comprehensive health benefits plan and pension program.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 10th, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Royal Colwood).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

Chief Operating Officer
Burlington Golf & Country Club

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Burlington Golf and Country Club (BGCC) is a premier private, shareholder-owned golf, curling, social, and member dining facility founded in 1922 and located on the shores of Lake Ontario. In 2023, the City of Burlington was ranked first as the most livable city in Ontario and fifth in Canada – BGCC exemplifies why. Our mission is to enrich the lives of our members by providing an exceptional golf, curling and social experience that fosters friendship and fellowship within a safe and secure private setting in a fiscally responsible manner. Our vision is to be the Club of choice by creating a friendly environment, embracing feedback from our members, keeping our facilities and offerings relevant and fresh, caring for our staff and being a good neighbour in our community.

BGCC is a year-round club with a very full and active membership. It is a place where golfers, curlers and social Members can relax among their peers and enjoy the many sport and social activities offered throughout the year. It was recently ranked the 61^st best course in Canada by ScoreGolf and currently enjoys a golf waitlist of approximately 115 future Members.

ABOUT THE CLUB

• BGCC’s Facilities Include:
• 18-hole Stanley Thompson golf course – currently ranked 61^st in Canada
• 6 curling sheets
• Newly renovated premium clubhouse including:
  • Formal dining area
  • Expansive casual dining lounge and waterfront patio
  • Two Golf simulators
  • Banquet Facilities

Club Overview:

• Total members: 1,597
• Total Shareholders: 662
• Initiation fee + shareholder price: $45K
• Annual Shareholder dues: $6,042
• Annual facility improvement fee: $960
• Annual dues revenue: $4.3M
• Gross revenue: $9.6M
• F&B revenue: $4.5M
• Average member age: 60.2 y/o
• Rounds of golf annually: 33K

CHIEF OPERATING OFFICER RESPONSIBILITIES

The COO is the leader of BGCC’s Management Team and will:

• Report to the President and be accountable to the Board of Directors for providing leadership and vision in all aspects of the operation including facility management and development, food & beverage, member services, golf and curling, retail, finance, and human resources.
• Lead and manage a culture that provides exceptional, personalized member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club.
• Working with the Board, be responsible for developing and achieving the strategic, financial, and operating objectives and report to the Board on progress and attainment of both short and long-term goals.
• Prepare the annual budget, and after Board approval, manage and control the operations of the Club to attain the desired results.
• Protection and security of the Club’s assets and facilities.
• Negotiate and ensure the terms and conditions of the collective agreement between the Club and Union are maintained by all parties thereto.
• Ensure all regulatory requirements of a not-for-profit organization are met in a timely and accurate manner.
• Perform all duties and responsibilities of a Corporate Secretary including provide proper notice and attend the Board of Directors meetings. special meetings and annual meetings and take the minutes of all such meetings.
• Plan and oversee execution of capital projects.
• Develop and implement best-in-class and industry leading operating policies, programs procedures and methods.
• Ensure the development and implementation of policies and practices necessary for the Board to meet its fiduciary and operating obligations and objectives. Recommend to the President any changes to policies deemed necessary.
• Proactively monitor member, guest, and stakeholder feedback regarding the Club’s services. Maintain or improve the quality of the Club’s services accordingly. Ensure timely and effective communication is provided to the members regarding any significant projects and changes and/or improvements to Club services.

CANDIDATE REQUIREMENTS

Given the leading role this individual will play in achieving the strategic and business objectives of BGCC, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

LEADERSHIP

A dynamic leader with the ability to build strong teams by motivating staff and leading by example.  Possesses the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING EXPERTISE

A strategic thinker with strong business acumen who will:

• Directly supervise all department heads including the Food and Beverage Manager, the Executive Chef, the Controller, the Golf Course Superintendent, the Golf Professional and the Curling Manager. The COO will be responsible for the performance of the entire management team and for all operating results.
• Provide guidance in the selection and compensation of staff and lead the selection process of all management staff.
• Encourage and oversee the development of training programs that enhance employee skills and align with strategic objectives.
• Foster a team environment that builds the desired culture and encourages open communication among staff.
• Keep employees informed of all matters and lead periodic meetings with management and staff.
• Develop and maintain an effective organizational structure that reflects operational needs and outlines staff responsibilities as they relate to the accomplishment of the objectives established in the operational and strategic plan.
• Implements progressive policies and programs that enable the organization to attract and retain expert staff.

MANAGEMENT AND FINANCIAL EXCELLENCE

The candidate must have the knowledge and experience to:

• Work with the management team to continually evaluate opportunities to enhance the services and programs offered or organized for members.
• Ensure the ongoing financial management of the Club and its operations.
• Identify and manage principal risks and ensure the Club has put in place the policies and processes to mitigate the same.
• Ensure the Board has the timely and accurate financial information needed to meet their fiduciary obligations.
• Work closely with the Club’s Controller, to implement financial programs that seek to achieve the Club’s strategic goals.
• With the operations team, develop the Club’s annual operational and capital budgets for approval by the Board.
• Through the Executive Chef, ensure the food & beverage program is designed and delivered in a way that meets member needs, exhibits a culture of innovation and variety, and is managed in accordance with approved budgets.
• Manage and update the long-range capital maintenance plan.
• Ensure the budgets are adhered to and seek ways to optimize revenues and expenses.
• Ensure the club has adequate systems and controls.
• Ensure an effective healthy and safe environment exists and is supported by policies and procedures in accordance with relevant government regulations and are followed by all staff and members.
• Ensure that regular inspections are taking place and follow-up actions are implemented.
• Oversee the marketing communications, and social media plans for the Club.

A VISION FOR EXCELLENCE

• Ensure the Club keeps abreast of new thinking and program innovations which enhance member experience and the member’s sense of value.
• Maintain a high profile and visibility with the members and continually seek ways of improving member communications.
• Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful COO through honesty, straightforwardness, accountability, leadership, and dedication.
• A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
• Demonstrates energy and a desire to interact with the membership.
• A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
• Strong professional with a clear commitment to member service through an open and transparent member approach.

COMMUNITY/PUBLIC RELATIONS AWAREMENT

• Develop and maintain effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials.
• Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensure the Club participation in relevant industry, trade and community events.
• Promote the reputation of the Club internally and externally, including the golfing, curling and dining club industries.
• Working with member and supplier partners in development, marketing and sales to promote the Club.

 DIRECT REPORTS

• Food & Beverage Manager
• Golf Course Superintendent,
• Head Golf Professional,
• Controller,
• Executive Chef, and
• Curling Manager

COMPENSATION

Burlington will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

NOTE

The Incumbent Chief Operating Officer will retire on October 31^st, 2024, after a 17-year tenure at the club.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by May 21st, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Burlington).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

General Manager
The Glencoe Golf & Country Club

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The Glencoe Golf & Country Club is one of the most prestigious private golf & country clubs in North America. It is located along the scenic Elbow River just outside of Calgary, Alberta. The golf course, with four unique layouts encompassing 45 holes designed by architect Robert Trent Jones Jr., is the largest club of its kind in Canada. The Meadows and Bridges layout has 27 holes and The Forest course, has 18 holes. The Club boasts a world-class practice facility, a newly renovated Professional Shop and Member Dining areas.   

The Glencoe Golf & Country Club is seeking a proven, highly motivated individual with a hospitality DNA and love for the game of golf to act as the primary leader for the operation of our outstanding club. The General Manager will report directly to the CEO, who strategically oversees both The Glencoe Club and The Glencoe Golf & Country Club.

Mission

Creating Exceptional Experiences.

It is the experience that counts! We create memories for all ages in their athletic, recreation, education and social pursuits. We complement our excellent facilities by providing exceptional experiences to our members, guests, employees and the community.

Vision

To be our members’ second home, providing excellence in all that we do.

The Glencoe Club is the next best place to be, other than home, for our members, guests and employees. We care for them and treat them as our family. While providing many of the comforts of home, our Clubs strive to be all-inclusive facilities for our families. We excel in all that we provide.

Values

RESPECT – We recognize and respect all individual’s unique contributions in a culture of inclusion.

WELLNESS – We have a commitment to the health, fitness, well-being and safety of our members, guests, and employees.

INTEGRITY – We always do the right thing; we say what we mean and do what we say.

RELATIONSHIPS – Relationships are the cornerstone of the Club’s success.

CARING – Members and staff care about the Club, each other, and the community.

INNOVATION – We always look for better ways to do things.

The Position

The Glencoe Golf & Country Club General Manager is responsible for leading and inspiring the entire team of professionals to consistently provide Members with the best all-around golf club and hospitality experience possible. This position is highly engaged in all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.

In each of these realms, meeting expectations means Member’s needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager will demonstrate and set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of The Glencoe Golf & Country Club core values in every interaction with Members, guests, and The Glencoe Golf & Country Club team.

It is essential that the General Manager communicate effectively, build quality relationships and teams while ensuring common goals and objectives are met with employees, Members, and Board of Directors.

The General Manager will oversee the daily operations of The Glencoe Golf & Country Club and be responsible for the development and implementation of all operational plans, ensuring key performance indicators are met. The successful candidate will coach, develop, and monitor a management team and staff focused on delivering a high level of programming and services that meet or exceed member expectations in all areas including golf course, pro shop, outdoor services, building operations, food and beverage outlets, social events and practice facilities. The General Manager will also lead the development of annual operating and capital budgets, playing a key part of the strategic planning process.

Requirements

• Proven and progressive track record in a senior management capacity at a private club.
• Completed post-secondary education in hospitality, business, or a related field.
• Working towards or having achieved a Certified Club Manager (CCM) designation and/or a PGA designation is preferred.
• Excellent communication, writing and public speaking skills.
• A diplomatic, outgoing personality able to foster collaborative relationships with members, employees and the executive team.
• An inspirational, charismatic leader with a history of building strong, motivated, and effective teams.
• Demonstrated ability to provide direction, performance feedback, and recognition that leads to positive outcomes.
• A team player who acts as an ambassador while managing, organizing, motivating and training employees effectively.
• Previous experience in golf operations, turf care, golf retail, and food & beverage.
• Knowledgeable and proficient at the game of golf, with the ability to understand members’ needs and desires for a high-level golf experience for them, their families and guests.
• Strong organizational, interpersonal, and management skills with the ability to effectively delegate and manage the performance of others.
• A strategic thinker with strong business acumen and financial knowledge complimented by entrepreneurial skills.

The Relationships

• Reports directly to the CEO of The Glencoe Club
• Responsible for building deep and meaningful relationships with Members and team members to ensure the wants and needs of all constituencies are heard, understood, and acted upon when needed. The General Manager should have outstanding relationships and consistent communication with his/her direct reports as well as the CEO and Board of Directors. Indirectly oversees all the full and part-time staff.
• Works closely with the Senior Leadership Team to ensure supportive, collaborative, and consistent programs and practices.
• Primary management liaison with the Golf Club Committees:
  • Golf Committee
  • Greens Committee
  • Men’s Committee
  • Women’s Committee
  • Junior Committee
  • Invitational Tournament Committee
• In conjunction with the CEO, attends and contributes to the Board of Director’s Standing Committees and Board Meetings.
• Leads with a humble heart of service while also knowing when confidence is needed. The General Manager must be able to lean into tough situations, when needed, all while keeping the composure of a confident leader with the broader team.
• Networks continually within the golf industry to consistently bring in innovative ideas, best practices, and latest trends all while keeping the level of class and elegance expected at The Glencoe Golf & Country Club. This individual should also bring an extensive network based on their previous job experience.

The Responsibilities

Member Services

• Ensures a family-oriented focus of the club.
• The Glencoe Golf & Country Club General Manager is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.
• Responsible for continually developing The Glencoe Golf & Country Club team to ensure they are learning, growing, and advancing their careers.
• Demonstrates and delivers the highest quality of service and appearance in all areas of including, but not limited to, Food and Beverage, Housekeeping, Facility and Ground Maintenance, Club Operations, and Club Events.
• It is essential that the General Manager be able to communicate, build relationships with and ensure common goals and objectives are met with the staff, Members, and Board of Directors. The successful incumbent will remain accessible to the membership on a day-to-day basis.
• Attends events and functions at the Golf Club and in the community to promote the Club.
• Participates in golf with members with different skill levels.
• Development of a comprehensive understanding of the needs of the membership and implement plans accordingly.
• Creates an employee culture of service excellence, recognition, and innovation in all aspects of operations.
• Ensures members are aware of and adhere to rules and regulations.
• Ensure effective communication and ongoing good relationships with the surrounding neighbours.

Human Resources

• Responsible for all personnel matters including hiring, supervising, performance management, and training staff.
• Ensuring the adherence to all HR policies, programs, and practices by staff members.
• Prioritizes employee engagement and experience through programs, supports, development, benefits, recognition, and sound leadership that enhance our culture.
• Implements people strategies to make the club a top employer in the local, regional and national golf communities in Canada.
• Responsible for compliance with employment and other laws relating to the club, its members, and staff as well as its operations.

Financial Management

• In cooperation with the CEO and the CFO, the General Manager is accountable for ensuring the continuing financial viability of the Club.
• Develops and implements the annual operating and capital budgets.
• Responsible for setting, monitoring, and achieving financial goals.
• Ensures financial and inventory controls are in place and adhered to.
• Completes monthly analysis of financial statements and quarterly forecast to the end of the fiscal year.
• Authorizes expenditures within budget parameters.
• Ensures that the entire club adheres and is complying at all times with all legislation whether, not-for-profit, employment, labour standards, human rights or others.

 Strategic Planning

• Contribute to the ongoing development of the five-year strategic plan.
• Development and implementation of a business plan to achieve Strategic Priorities and Objectives.
• Preparation of a biannual Strategic Priority achievement progress report.

Membership Marketing and Sales

• Ensure the development and implementation of an effective marketing and sales plan.
• Responsible for the achievement of membership sales goals.
• Develops, promotes and protects the appropriate high level “brand” in all aspects of the operation.
• Ensures sound professional, multi-domain two-way communication with the membership, staff, committees, and board of directors.

Health and Safety

• Ensures compliance with all Glencoe Health and Safety standards and the Alberta Occupational Health and Safety regulations.
• Responsible for the health, safety and security of all members and staff, as well as guests and contractors visiting the club.

Golf Course

• Ensures well-appointed golf courses and practice facilities to achieve the best possible playing conditions.
• Within set parameters ensures maximum availability for member play and effective booking systems.
• Ensure implementation of flood protection measures.

Club operations.

• Ensures the building is well appointed, clean, and maintained.
• Maintains the provision of high-quality food and beverage services.
• Ensures a well-stocked profitable golf shop.
• Provide excellent outdoor member services.
• Oversee the contract operators of the Water Treatment Plan to ensure the provision of clean domestic drinking water for the club and up to ninety households in the Stonepine community.

Remuneration

The Glencoe Golf & Country Club offers a competitive salary, comprehensive health and dental plan, RRSP matching, excellent working environment featuring opportunities for training and development, an employee referral program, and numerous employee recognition programs.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by May 10th, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Glencoe).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com