Lesson #14
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 13, Colin speaks to the importance of how the staff presents
itself to members and the impression it leaves.
Lesson #14
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 13, Colin speaks to the importance of how the staff presents
itself to members and the impression it leaves.
Lesson #13
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 13, Colin shares his experience with brand management.
It is not only what you do, but what you don’t do.
Lesson #12
of GGA Director Colin Burns’
31 years | 31 Lessons
We’re all been taught to exceed member expectations, but sometimes that simply isn’t possible.
Colin shares the importance of communications to balance expectations.
Lesson #10
of GGA Director Colin Burns’
31 years | 31 Lessons
features sage advice about dynamic communications
Lesson #10
of GGA Director Colin Burns’
31 years | 31 Lessons
features the lessons Colin learned about
owning your mistakes
Lesson #9
of GGA Director Colin Burns’
31 years | 31 Lessons
features the lessons Colin learned about
interacting with members
Lesson #8
of GGA Director Colin Burns’
31 years | 31 Lessons
features the lessons Colin learned about
Financial Stewardship