Tag: strategy

Lesson #16
of GGA Director Colin Burns’
31 years | 31 Lessons

In Lesson 16, Colin shares why it is often more important to do the right thing rather than being right.

Watch Lesson 16

Lesson #15
of GGA Director Colin Burns’
31 years | 31 Lessons

In Lesson 15, Colin shares how he can tell the moment he sets foot at a club whether someone is paying attention to the details. Watch his video to learn why it is important.

Watch Lesson 15

Lesson #14
of GGA Director Colin Burns’
31 years | 31 Lessons

In Lesson 13, Colin speaks to the importance of how the staff presents
itself to members and the impression it leaves.

Watch Lesson 14

Lesson #13
of GGA Director Colin Burns’
31 years | 31 Lessons

In Lesson 13, Colin shares his experience with brand management.
It is not only what you do, but what you don’t do.

Watch Lesson 13

Lesson #12
of GGA Director Colin Burns’
31 years | 31 Lessons

We’re all been taught to exceed member expectations, but sometimes that simply isn’t possible.
Colin shares the importance of communications to balance expectations.

Watch Lesson 12

Lesson #10
of GGA Director Colin Burns’
31 years | 31 Lessons

features sage advice about dynamic communications

Watch Lesson 11

Lesson #10
of GGA Director Colin Burns’
31 years | 31 Lessons

features the lessons Colin learned about
owning your mistakes

Watch Lesson 10

Lesson #9
of GGA Director Colin Burns’
31 years | 31 Lessons

features the lessons Colin learned about
interacting with members

Watch Lesson 9