Tag: General Manager

Executive Search: General Manager / Chief Operating Officer for The Lambton Golf and Country Club

Date:

General Manager / Chief Operating Officer
The Lambton Golf and Country Club

The Lambton Golf and Country Club

The Lambton Golf and Country Club (“Lambton” or the “Club”) is a private, member-owned club which was founded in 1902, and is considered one of the premier Golf and Country Clubs in Canada. Lambton is a year-round club with golf running from April through November, both summer and winter tennis and an extensive year-round social, dining and events calendar.  Rooted in a storied and rich tradition, Lambton has become one of the fastest growing progressive, family oriented private country clubs in the greater Toronto area. Geographically, it is one of the closest golf and country clubs in proximity to downtown Toronto. Our membership, which is remarkably diverse and, in many cases, multi-generational, enjoys Lambton as a “home away from home,” consisting of warm and caring friendships that last a lifetime. These relationships are the hallmark of our wonderful Club.

Lambton is home to an 18-hole Championship Golf Course, a 9-hole par 31 Valley Course and full golf practice facilities. Both courses were completely redesigned in 2010 by Rees Jones, one of the world’s premier golf course architects with a particular recognition as a US Open site designer.  Lambton has a beautifully designed clubhouse that was completed in 2000, and which has undergone consistent improvements since to accommodate a growing membership.  The Club also has 5 Har-Tru tennis courts which were also completed in 2010.  Part of a strategic facility plan, the Club is embarking on a new fitness center in February 2024 and the membership has approved a multi-million-dollar renovation to the kitchen and outdoor patio.

The success of the Club’s membership attraction program over the last several years along with sound fiscal management have permitted the Club to completely rejuvenate its principal assets over the last 20 years while maintaining a strong and flexible financial position.  Strategically, the Club is well positioned for its next phase of growth.

Lambton has a very full and active membership which embraces the exciting and fun-filled menu of golf, tennis, dining, live entertainment, and a diverse social calendar of events including Member-Member and Member-Guest Tournaments, couples golf, tennis ladders and seasonal parties for the enjoyment of its members, their families, and their guests.

Club Overview

Age of Club: 121 Years

Entrance fee: $67,500

Annual dues: $8,090 (Gold Golf)

Total Number of Members: 1,799

Total employees: 149

Mission, Vision, and Values

 Mission: Lambton Golf and Country Club is an all-season private member-owned Club. The Club provides premier facilities for the exclusive use of members and their guests to enjoy golf, tennis, dining and other social activities. The Club also provides event services and facilities to members and approved outside organizations for functions such as private parties, meetings and weddings. Members and guests enjoy attentive professional service from well-trained staff.

Vision: Being part of Lambton Golf and Country Club is to be a part of a community, a home away from home for family and friends. The Club’s primary focus is providing an exceptional golf experience from arrival through to post-golf relaxation. The Club provides an enjoyable golf experience with as much challenge as a member might desire in that golf game experience.

Values

At Lambton Golf and Country Club, we highly value the comfortable community environment shared by members and the staff. The Club provides facilities and services in an exclusive environment that members expect from a premier club. The Club strives to foster a climate of openness and friendliness. Players and families of all abilities enjoy the Club equally.

The Club has a history of strong governance and fiscal prudence, led by the Board of Governors. Material decisions are made by the Board upon recommendations from standing and ad hoc committees which are supported by management.

Position Overview

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Lambton’s management team and is responsible for managing all facets of the Club’s operations. The GM/COO manages the affairs and directs the employees of the Club subject to and in accordance with the direction of the Board of Governors (the “Board”) acting through the President, who exercises supervisory authority over the GM/COO.  The GM/COO attends all meetings of the Board and is an ex-officio member (i.e., non-voting member of) all Board committees. The incumbent GM is retiring.

Responsibilities and Expectations

  • Developing and delivering a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Effectively managing all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and services provided by the Club and to ensure an elevated level of member satisfaction.
  • Developing and implementing best-in-class and industry leading operating policies, programs, procedures, and methods and directing the work and promoting the development of all department managers.
  • Monitoring long and short-term financial objectives and reporting and, in consultation with the Board, Finance Committee and Director of Finance and Administration, preparing and executing the financial plan for the Club, as follows: (i) develops annual operating, cash, and capital budgets; (ii) monitoring monthly budget and other financial information; (iii) initiating effective corrective action as required; (iv) approving invoices and other arrangements before inception or payment; and (v) preparing and making financial reports to the B
  • Establishing personnel policies, initiating, and monitoring policies relating to personnel actions, setting and monitoring achievement against annual objectives for senior managers, and overseeing training and professional development programs. Acting as a mentor to Direct Reports.
  • Coordinating the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction. Managing complex capital projects to the highest level of quality on time and on budget.
  • Overseeing successful execution of strategic capital initiatives.
  • Welcoming new club members, and “meeting and greeting” all club members as practical during their visits to the Club. Coordinating the marketing and member relations program to promote the Club’s services and facilities to present to potential members.  Developing ongoing dialogue and rapport with members and being present at all major Club functions.
  • Incorporating succession planning by preparing staff for key leadership roles.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Candidate Profile:

The GM/COO reports to the Board of Governors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Lambton, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

  •  Leadership Skills:
    • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Candidate possesses the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.
  •  Standard of Care:
    • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 golf and country club.
    • Ability to set and maintain ambitious standards for all facilities, services, and communications.
  • Interpersonal/Fit:
    • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
    • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
    • Demonstrates energy and a desire to interact with the membership.
    • A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
    • Strong professional with a clear commitment to member service through an open and transparent member approach.
  • Business/Finance Skills:
    • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
    • A strategic thinker with strong business acumen.
    • Experience managing complex capital projects.
    • Direct experience with golf, tennis and food and beverage businesses.
    • Incorporates succession planning by preparing staff for key leadership roles.
  • Education:
    • A post-secondary degree in business or a related discipline is preferred.
  • Experience and Accreditation:
    • Previous hospitality industry experience as a senior leader at a private golf and country club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium country club experience.
    • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
    • A Certified Club Manager designation (CCM) is preferred.

Compensation:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by December 6, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Lambton CEO Cover Letter” and “Last Name, First Name, Lambton CEO Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information on Lambton, visit https://www.lambtongolf.com/Home.aspx

 

 

Executive Search: Director of Golf for The National Golf Club of Canada

Date:

Director of Golf
The National Golf Club of Canada

The National Golf Club of Canada

Located in Woodbridge, just north of Toronto, Ontario, The National Golf Club of Canada (“The National” or the “Club”), Canada’s preeminent private golf club, is seeking an extraordinary leader to serve as Director of Golf.

The National is an equity golf club established in 1987 with 468 members. We pride ourselves on our commitment to golf, the golf experience and our renowned George and Tom Fazio (1974) golf course, which is consistently rated as one of the best in Canada and heralded internationally.

 

Position Overview

The role of Director of Golf at The National – the top-job in Canadian golf – offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced, and respected professional. The Director of Golf is looked upon to set the standard for golf operation by providing world-class programs, services, and leadership. The individual will promote an enthusiastic professional atmosphere focused on Member enjoyment and satisfaction through a visible, accessible, and professional management/leadership style.  The Director of Golf will work with the Professional team to address Members concerns, complaints, and compliments, and with the Membership Coordinator to provide new member orientation in a timely manner.

Responsibilities and Expectations

Operations:

  • Possess the highest level of accountability for ensuring the golf operation is executing at a world-class level and be recognized as a leader in the Canadian golf industry.
  • Oversee and direct the day-to-day activities of the golf operations.
  • Implementation of policies and standard operating procedures; enforcing all rules and regulations established by the club.
  • Assist in communication to the members via publication of newsletters, website, informational and promotional materials and actively promote golf events at the club.
  • Onboard new members and acclimate them to club rules and regulations, assimilate them into group play, encourage event participation, and maintain handicap.
  • Create a playing schedule where all team members actively play golf with all segments of the membership.
  • Directly responsible for all staffing and training, human resources activities of the golf operations personnel.
  • Applies and administers the Club’s policies and by-laws in day-to-day operations.
  • Act as the staff liaison to the Club’s Captain and attend all relevant committee meetings.
  • Maintain a professional image in and around the Club.

 Financial:

  • Prepare and administer the annual budgets for golf operations.
  • Ensure the golf operation is compliant with all Club financial guidelines including purchasing, inventory, payroll, and fee schedules.
  • Responsible for preparing monthly reports for both the Captain’s Committee and General Manager
  • Review and report on P&L monthly golf operations, providing explanations on variances and forecasting.
  • Ultimately responsible for pro shop inventory and delivery of annual targets.

 Staffing:

  • Hire, train, and mentor a professional staff with a positive and service-oriented attitude
  • Develop personal career plans for each staff member; meet with them quarterly to review progress.
  • Conduct daily line-ups, weekly staff meetings and seasonal team retreats to ensure the vision of the club is clearly understood and member and guest experiences are consistent.
  • Empower staff and ensure they are engaged in all areas of the operation.
  • Conduct both stay and exit interview to garner feedback for continuous operations improvement.

Tournament Programming:

  • Design, coordinate and successfully execute all golf events.
  • Assist in a Play Better golf program wherein the handicap of any player comes down following the system.
  • Research new tournament formats
  • Communicate weekly rules tips and promote club events by engaging members on the practice range and first tee as well as through member outreach and club communication systems.

Instructional Programming:

  • Oversight of business and programming of the Ben Kern Learning Centre (indoor golf)
  • Research and recommend teaching technologies that will enhance the member experience.
  • Assist in program design and offerings for: full senior members, intermediates, juniors and female spouses and daughters.
  • Conduct clinics and seminars to engage members and enhance programming.
  • Play golf with Members when appropriate.

Merchandise Concession: (owned by The National Golf Club)

  • Final approval on all merchandise and golf equipment purchases.
  • Develop partnerships with vendors who will invest and support the success of the golf shop.
  • Return demo product and defective merchandise in a timely manner and ensure proper credits and/or reimbursements are received.
  • Maintain accurate member credits for tournaments and other events.
  • Attendance at trade shows to research new products and services.

 Professional Development:

  • Stays current with technology, continues education in the C.P.G.A., keep management methods up-to-date, and continue to upgrade Teaching & Coaching certification
  • Participates as a member of the PGA of Ontario, PGA of Canada, and maintains a local network of industry contacts.

Direct Reports:

  • Professional Staff
  • Director of Instruction
  • Starters and Rangers
  • Range Attendants
  • Administrative Assistant
  • Back Shop Staff

Reporting Structure:

Reports to the General Manager and liaises with the Captain’s Committee and Board of Directors

Preferred Qualifications:

  • Minimum 5 years’ experience as a Head Professional or Director of Golf.
  • Class ‘A’ member of the PGA of Canada, PGA of America
  • Computer literate: Excel, Word, Golf Genius, P.O.S. programs i.e., Northstar and or Jonas
  • Possess the highest level of understanding in the rules of golf, tournament formatting, scoring, and handicapping.

Compensation:

The Club will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by November 29, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, National Resume” and “Last Name, First Name, National Cover Letter”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Kathy Grayson
Director
GGA Partners™
kathy.grayson@ggapartners.com

For more information on The National Golf Club of Canada, visit https://nationalgolf.ca

 

 

Executive Search: General Manager for The Winston Golf Club

Date:

General Manager
The Winston Golf Club

The Winston Golf Club

Having celebrated its 100th anniversary as a club in 2023, The Winston Golf Club in Calgary, AB enters its second century on the precipice of transformational change and wants a dynamic General Manager to help shape and lead that initiative. Led by an engaged Board of Directors, The Winston is looking for a strategic and operational leader who can influence the Club’s internal and external culture while greatly increasing the Club’s shareholder members and potentially executing a near term $10MM+ clubhouse construction project. As the closest golf course to downtown Calgary and already home to an outstanding 18-hole layout with a highly motivated and committed membership base, this semi-private club position will appeal to a diverse range of Club Management professionals with a unique opportunity to affect change quickly.

 

About the Club

Members: 500 (210 Shareholders, 45 Spousal, 40 Annual, 110 Young Professional, 95 Junior)
Initiation Fee: $8,000
Annual Dues: $4,888
Gross Volume: $5 Million
F&B Volume: $1.5 Million
Average Shareholder Age: 55 Years Old

Club Facilities

Amenities:

  • 18 Hole Golf Course
  • Driving Range & Practice Area
  • Three Golf Simulators (Nov – Mar)
  • Full Service Pro Shop

Dining:

  • Full Service Restaurant
  • Two Banquet Rooms
  • Two Board Rooms
  • Snack Shack

General Manager Position Summary

The General Manager of the Club (“GM”) is the leader of The Winston’s management team and is responsible for managing all facets of the Club’s operations. The GM manages the affairs, and directs the employees of the Club subject to and in accordance with the direction of the Board of Directors (the “Board”) acting through the President, who shall exercise supervisory authority over the GM. The GM shall attend all meetings of the Board and shall be an ex-officio member (i.e., non-voting member) of all Board committees.

Skills, Experience and Attributes of the New GM

  • Development and delivery of a consistently excellent member experience commensurate with specified member expectations.
  • Coordinates and administers the Club’s policies as defined by the Board and the Articles of Association of the Club.
  • Develops best-in-class and industry leading operating policies, programs, procedures and methods and directs the work and promotes the development of all department managers.
  • Apprises the Board of industry and competitive trends, and assists the Board in the strategic planning process guiding the future direction of the Club.
  • Establishes personnel policies, initiates and monitors policies relating to personnel actions and training and professional development programs.
  • Performs annual performance and remuneration reviews of all department managers and recommends any changes to the Board.
  • Monitors long and short-term financial objectives and reports and, in consultation with the Board, Finance Committee and Manager of Accounting, prepares the financial plan for the Club.
  • Coordinates the development of the Club’s long-range and annual strategic plans consistent with the Club’s short and long-term strategic direction.
  • Attends conferences, workshops and meetings to keep abreast of current information and developments in the industry, and brings to The Winston leading edge best practices to implement.
  • Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
  • Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial information; initiates effective corrective action as required; approves invoices and other arrangements before inception or payment; prepares and makes financial reports to the Board.
  • Is authorized to incur expenses and capital expenditures in accordance with approved budgets or as otherwise directed by the Board.
  • Develops ongoing dialogue and rapport with members through recognition, communication, and follow through, and is present at all major Club functions.
  • Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans or budgets.
  • Provides reports of the work and affairs of the Club to the President and to the Board and committees as requested.
  • Coordinates the marketing and member relations program to promote the Club’s services and facilities to present to potential members.
  • Convenes and presides over meetings with department managers and conducts regular full staff meetings.
  • Properly manages all aspects of the Club’s activities to ensure and maintain the highest standards and quality of products and services provided by the Club and to ensure a high level of member satisfaction.
  • Maintains relations with police, fire, liquor control board, health department and other governmental agencies. Ensures that the Club is operated in accordance with all applicable local, provincial and federal laws.
  • Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports.
  • Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees, guests and club assets.
  • Maintains relations with local, provincial and national associations that promote the games of golf.
  • Oversees the care and maintenance of the Club’s physical assets and facilities.
  • Establishes and monitors compliance with purchasing policies and procedures.
  • Reviews and initiates programs to provide members with a variety of popular events.
  • Participates in outside activities that are judged as appropriate and approved by the Board to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
  • Serves as a liaison between all management staff and the Board.
  • Writes policy and rule directives or approves those written by department managers.
  • Has ultimate authority over inter-departmental matters and implements policies concerning employee-employer relations.
  • Develops, maintains, and disseminates a basic management philosophy to guide all Club personnel toward optimal operating results, employee morale and member satisfaction.
  • Provides appropriate leadership and mentorship to direct reports and mid-level management.
  • Negotiates and recommends Board approval for contracts.
  • Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment.
  • Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services to the Club.
  • Directs the writing and publishing of Club newsletters and communications with the Members.
  • Performs other duties and functions as the Board may direct from time to time.

Qualifications:

  • Minimum 5 to 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • A background check will be required.
  • Disciplined follow through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high level of member services and satisfaction.
  • A strong understanding of top notch operations and events that lead to an elevated experience for members and guests.
  • Industry knowledge and creativity to elevate the food & beverage experiences.
  • Highly focused and passionate about creating an environment of healthy Retention and being the employer of choice for Recruitment.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Experience with significant facility renovations or construction would be an asset.

Direct Reports:

  • Head Golf Professional
  • Turf Care Superintendent
  • Manager, Hospitality & Catering
  • Executive Chef
  • Manager, Accounting & Information Systems
  • Manager, Administration & Member Services
  • Manager, Building Maintenance

Measures of Performance:

  • Membership satisfaction according to membership survey data, golf and social activity levels and support of the Club’s Food and Beverage program.
  • Increase in number of shareholders and conversion of annual members to owners.
  • Organizational financial performance against agreed upon goals, monitoring metrics and industry benchmarks.
  • Development of department managers and employees and other Club personnel, including leadership skills, team building, employee motivation and service training.
  • Promptness, quality of information, forecasts and creative consultative services to the club and its officers, to the Board of Directors and the Committees.
  • Club’s general standing in the community.
  • Compliance with known regulations of government agencies.
  • Protection of Club assets.

Compensation:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by November 30th, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, The Winston GM Cover Letter” and “Last Name, First Name, The Winston GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

For more information on The Winston Golf Club, visit https://thewinstongolfclub.com/

 

 

Executive Search: General Manager for Beacon Hall Golf Club

Date:

                       

General Manager
Beacon Hall Golf Club
Aurora, Ontario

The Club

Located in Aurora, Ontario, Beacon Hall Golf Club (“the Club” or “Beacon Hall”) is a prestigious golf club that is consistently ranked in the top-100 courses outside the US and the top-10 in Canada. Founded in the 1980s, the Club’s vision was to appeal to golfers with a true passion for the game, a vision that guides the Club today. The Club offers its members:

  • A very limited membership, as open access to the first tee is a key part of the mission
  • A welcoming and friendly environment for all members
  • Active men’s, ladies, intermediate, senior and junior members sections
  • An inviting event and social calendar with excellent facilities for socializing and entertaining guests
  • A commitment to provide “best in class” dining and member services
  • The finest professional staff
  • Beacon Hall’s Performance Academy, opened in May 2018, offers the highest quality golf instruction, with excellence across a broad range of services including instruction and coaching, club fitting, equipment analysis and gapping, golf fitness and personalized programming
  • A scholarship/caddie program unique to Beacon Hall
  • A full range and short game practice facilities

The Position

The General Manager (GM) is responsible for supporting the mission and vision of Beacon Hall Golf Club. This executive has operational management authority over the daily operations of the Club, as well as establishing short- and long-term organizational goals, objectives, plans, and policies, made in conjunction with the Board and its strategic vision and mission statement. This dynamic individual will work with the Board of Directors and Committees to provide those service levels and facilities emblematic of an elite private club. The individual must be driven in the view that the status quo is never good enough.

The GM reports to the Board of Directors through the President of the Board. The Board of Directors consists of nine elected members, three of whom are elected by the members of the Club each year for a three-year term. Standing committees include Facilities, Finance, Golf, Greens and Membership.

The GM must be professional and highly respectful in their personal style, demeanor and presence, and someone who recognizes and is comfortable interacting with all demographics of members, staff and other constituents who contribute to the success of the club. Visibility and name recognition are basic foundations of such success, and this style must be a critical competency of the top executive. He/she must be able to clearly and intuitively “walk the talk,” exemplifying how to perpetuate a true top “Club Experience” commensurate with what is one of the top golf clubs in North America.

The GM will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction.
  • Oversee the membership sales process and support the transaction between buyer and selling. This involves ensuring that all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all departmental managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board and Finance Committee, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Beacon Hall implements improvements as required. Play a key role in the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s vision and mission.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Direct Reports

Golf Course Superintendent, Head Golf Professional, Clubhouse Manager, Controller, Communications Manager

Candidate Profile

Given the leading role this individual will play in achieving the strategic and business objectives of Beacon Hall, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Communication Skills:

  • Exhibits excellent verbal and written communication skills. Ability to take a lead role in the development of all Club communications, working closely with the Communications Manager.
  • Confident, professional and sensitive in all interactions including conflict resolution and mediation.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Service Excellence:

  • Engages with the membership by providing a friendly and welcoming environment.
  • Operates with a member-centric mindset and takes the time to get to know the membership on a personal level.
  • Displays a service-first attitude and maintains excellence in daily interactions with club members, guests, and staff.
  • Schedules time at the Club to maximize engagement with all members and is committed to a service culture and excellence.

Governance Knowledge/Private Club Experience:

  • Experience working with a Board and Committees at a club that has adopted a club governance structure and process.
  • Confident enough to ask questions, make recommendations to the Board and engage in meaningful discussions.
  • Active in the Club Managers Association of Canada and other professional associations. Attends selected conferences, workshops and meetings to keep abreast of current information and industry trends. A CCM designation and other industry credentials are desired.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 12th at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Beacon Hall GM Cover Letter” and “Last Name, First Name, Beacon Hall GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on Beacon Hall Golf Club, visit beaconhall.com 

 

Executive Search: General Manager & Chief Operating Officer for Point Grey Golf & Country Club

Date:

                       

General Manager & Chief Operating Officer
Point Grey Golf & Country Club
Vancouver, BC

The Club

At its core, Point Grey is defined by those who belong to our club.
It’s been that way for the past century.
It will be that way for the next one, too.

Point Grey Golf & Country Club is a prestigious private golf club located in Vancouver, British Columbia, Canada. Founded in 1922, the Club has a long history and is known for its beautiful course and high-quality facilities.

The Club features an 18-hole championship golf course that has hosted amateur and professional tournaments, including most recently the Canadian Amateur in 2022. The course is well-maintained, offering a challenging yet enjoyable experience for golfers of all skill levels.

Besides the golf course, the Club offers an exceptional, state-of-the-art practice facility called “The Farm” which complements the golf course perfectly. It was among the first clubs in North America to offer a TrackMan Range which provides extremely detailed swing and shot data. The Farm was completed in 2020 and offers all-season teaching facilities, becoming a very popular amenity among the membership. The Club also offers several dining options which have become a central component of the Club, including recently-refreshed indoor dining and a picturesque outdoor patio. The clubhouse is home to a fitness facility with state-of-the-art cardio equipment and other fitness hardware for member usage.

Mission:

To provide members with an exceptional private club experience by offering superior facilities, services and programs; while at the same time promoting friendship, participation and competition.

Vision:

A premier private club that:

  • Is built upon golf as the foundation of Club activities;
  • Serves a multi-generational membership by offering a range of social and recreational activities;
  • Consistently delivers high quality, easily accessible, facilities, services and programs; and
  • Provides a unique and harmonious environment for the enjoyment of families, children and adults.

Club Facilities:

  • 18-hole championship golf course
  • The Farm, best in class practice facility
  • Dining options including a picturesque outdoor patio and recently-refreshed indoor dining
  • Fitness area

Club Overview:

  • Active adult golf members: 900
  • Total members: 1,350
  • Initiation fee: $70,000
  • Annual dues: $8,000
  • Gross revenue: $9.4M
  • F&B revenue: $2M
  • Average member age: 52.3
  • Rounds of golf annually: 40,996 (2022)
  • Full-time equivalent employees: 60
  • Total active employees: 100

The Position

Role Summary

The GM/COO is responsible for the management of all aspects of the Club’s operations and activities and the implementation of strategy and policy directives given by the Board of Directors. The GM/COO reports directly to the Board.

Primary Job Responsibilities

  • Leading a world-class golf facility, ensuring an exceptional member and staff experience, and assisting the Board in creating a long-range strategic plan.
  • Hire, train, motivate, evaluate, appropriately compensate, inspire, lead, discipline and terminate staff in a professional and equitable manner including setting annual objectives for staff.
  • Expending monies and making financial commitments on behalf of the Club within budgeted limitations.
  • Administering Club rules and reporting member infractions or violations.
  • Guiding and assisting the Board in the development and formulation of Club strategies and policy.
  • Working with committees, as needed, to facilitate the formulation and execution of short- and long-term programs.
  • Attending all Board Meetings and where appropriate, attending Committee meetings.
  • Developing performance objectives and measures of progress.
  • Performing such other duties as the Board may specify.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder who possesses the following core competencies, experience and attributes:

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • An ability to implement capital improvement projects, and drive to identify industry best practices and achieve key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven and service culture attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • Experience as a leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Experience developing and implementing strategic plans, including overseeing the development of large capital improvement projects.
  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • Extremely skilled in financial and budgeting processes.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 1st, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Point Grey GM Cover Letter” and “Last Name, First Name, Point Grey GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Point Grey Golf & Country Club, visit https://pointgreygolf.com/

 

Executive Search: General Manager for Sewickley Heights Golf Club

Date:

                           

General Manager
Sewickley Heights Golf Club
Sewickley, Pennsylvania

The Club

Over 60 years ago, five men had a vision to turn land that was planned to be an airport into Sewickley Heights Golf Club. The centerpiece of this private club is the James G. Harrison- designed, 7,029-yard, par 71 golf course that meanders across rolling hills amid mature landscape.

After golf, members have the option of enjoying both casual and fine dining in the Club’s four venues, including al fresco dining and cocktails on the newly constructed outdoor patio. The Semple ballroom, named after founding member and former USGA President Bud Semple, is host to weddings and special events for up to 200 guests throughout the year.

In 2022, the Club embarked on the development of a 5-Year Strategic Plan. This process involved a top-to-bottom examination of the Club’s governance model, market position, operations, membership structure, utilization, communications efforts, and finances that enabled the Board to set strategic initiatives that now serve as the guide to meet the needs of our existing members as well as those who will join in the future.

Sewickley Heights Golf Club Overview

  • 523 memberships (Golf: 417, Social: 106)
  • Initiation fee (Resident Member Golf: $10,000)
  • Annual Dues (Golf: $8,544)
  • $5.40M Gross volume
  • $2.86M Annual dues
  • $1.12M F&B volume
  • $2.60M Gross payroll
  • 100 Employees (during peak season)
  • 12 Board members
  • Average age of members is 55

The General Manager Position

The person chosen as the General Manager of Sewickley Heights will:

  • Report to the Board and coordinate with the Board President on a regular basis.
  • Implement policies established by the Board and the Club’s By-Laws.
  • Assume responsibility for the creation and implementation of standard operating procedures for all areas of the Club that execute on the mission, vision, and values of the organization.
  • Help to facilitate a team environment based on positive morale, high ethical standards, and efficient use of resources to position Sewickley Heights GC as a preferred employer of choice in the community.
  • In conjunction with the Finance team, prepare an annual operating and capital budget and manage operations to attain desired results established by budgets.
  • Coordinate all management functions, working with committee chairs to develop proposed policies, programs, and events.
  • Serve as lead coordinator of programming, developing synergy among all departments.
  • Oversee internal and external marketing strategies for membership growth and increased member engagement.
  • Be highly visible to members and staff.
  • Establish and communicate the standard for staff to provide first-class hospitality.

Important Individual Characteristics

  • A naturally enthusiastic personality and passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the Board and committees.
  • Possess effective written and verbal communications skills.
  • Disciplined follow-through to ensure the vision and goals of the Club are met.
  • Ability to cultivate a high level of member services and satisfaction.
  • Possess a strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Understanding of the importance of digital communications, with the ability to utilize web and social media tools to communicate with staff and the membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications

  • A minimum of five years of progressive leadership and management experience in a private club environment. Along with General Managers, current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A bachelor’s degree from an accredited college or university is preferred, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation or desired future attainment of designation preferred.
  • Note: A pre-employment drug screen, background check, and reference check will be required.

Salary & Benefits

The salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by August 9, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Sewickley Heights Golf Club GM Cover Letter” and “Last Name, First Name, Sewickley Heights Golf Club GM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

Lead Search Executive

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information about Sewickley Heights Golf Club, please visit www.shgc.org

Executive Search: Clubhouse Manager for Islington Golf Club

Date:

                       

Clubhouse Manager
Islington Golf Club
Toronto, Ontario

The Club

Islington Golf Club is a wonderful Stanley Thompson designed private club located in the west end of Toronto. The Club is an easy escape from the hustle of the downtown scene and prides itself on being a golf-focused club with a thriving year-round social scene. With a rich history, the Club is celebrating its centenary year in 2023. The Club has a friendly environment and a progressive strategic vision, having emerged from significant capital projects to the course and clubhouse with a renewed spirit that has propelled the club to new heights.

The Club offers its members access to a traditional amenity profile and first-class service throughout the club. Currently, the Club is home to a championship golf course, netted driving range, short game practice area, spacious clubhouse containing various dining options, and a recently renovated patio overlooking the 18th hole. The other dining amenities include the Fireside Bar, a new pizza oven, and several other dining outlets for members to enjoy. The Club is currently engaged with an architect to develop a Clubhouse Master Plan for the next stage of improvement for the future.

Islington was announced as the Club of the Year by The Club Management Association of Canada in 2019.

The Position

Role Summary

Islington Golf Club is excited to announce an exceptional career opportunity, joining their strong team as the Clubhouse Manager. Reporting to the General Manager, the Clubhouse Manager will provide leadership and management of the food and beverage department, locker room and maintenance staff. The Clubhouse Manager will oversee and manage the day-to-day operations of all food and beverage areas and the clubhouse facility. This individual will work closely with the Club’s Executive Chef and Catering Manager to execute an operation with multiple outlets including a banquet room, dining room, casual lounge, bistro bar and a newly renovated patio overlooking the 18th hole.

Primary Job Responsibilities

  • Organize, direct, and evaluate food and beverage service including both front of house and kitchen operations.
  • Manage and oversee all daily operations of all food and beverage areas and the clubhouse facility.
  • Manage supplier relationships including product selection, pricing, and promotions.
  • Ensure compliance with health and safety regulations.
  • Ensure all team members understand and maintain operating standards.
  • Promote a positive work environment and culture by maintaining strong, supportive relationships with all team members.
  • Recruitment and training of staff.
  • Motivate F&B Staff and create a training program to provide exceptional customer service.
  • Monitor staff performance and provide feedback.
  • Maintain a positive workplace environment for the staff.

Qualifications

  • The successful candidate will have a minimum of three years’ experience as a Food and Beverage Manager, Restaurant Manager, Clubhouse Manager, or a similar position in the hospitality-related industry.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is an asset.
  • Must demonstrate a proven record of developing a cohesive team with service, culinary and clubhouse maintenance that delivers a high level of service. With ongoing training, monitoring and evaluation of the service staff, this individual will lead from the front, being visible on the floor and interacting with all members.
  • Has an extensive knowledge of wine, beer, and spirits along with staying current on food and beverage trends in the industry.
  • Proficient in Microsoft Office and operating a POS system – knowledge of Jonas program is an asset.
  • An advanced knowledge in developing and monitoring a budget and providing financial and statistical analysis of the operation is important.
  • A team player with strong communication skills and a passion for customer service excellence.
  • This position requires flexible work hours including evenings and weekends.

Compensation

The Club offers an excellent working environment and a compensation package that is very competitive and commensurate with experience. It has both salary and potential bonus opportunities as well as a complete benefits package and professional development opportunities.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by July 30th, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Islington Clubhouse Manager Cover Letter” and “Last Name, First Name, Islington Clubhouse Manager Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Islington Golf Club, visit www.islingtongolfclub.com

 

Executive Search: General Manager for The Georgian Peaks Club

Date:

                       

General Manager
The Georgian Peaks Club
Thornbury, Ontario

The Club

For over 60 years, the Georgian Peaks Club (the “Peaks”) has been providing exceptional experiences for Southern Ontario’s most active families in a safe and rewarding environment. The Peaks provides the highest, longest, and most challenging terrain in the province including some of the best intermediate and beginner runs for skiers and snowboarders of all ages and abilities. The Peaks has 750 member families who enjoy 3 lodges, 5 lifts and over 24 runs. Here you will find the only ski area in Southern Ontario with enough vertical to hold a F.I.S. sanctioned Giant Slalom race and, our best-in-class Alpine programs are recognized across North America, consistently turning young athletes into Olympians.

The Peaks is located on the shores of Georgian Bay, 12 kilometers west of Collingwood and 5 minutes from Thornbury. Downtown Toronto is less than 2.5 hours away.

The Position

Role Summary

The General Manager (“GM”) is responsible for the execution of all strategic plan initiatives while fostering a culture of continuous operational and experiential excellence. Reporting to and working with the Board of Directors, this individual will bring the Peaks vision to life. The candidate’s willingness to take on bold challenges along with strong leadership and strategic capabilities, ensures the success of the Club while protecting its fiscal integrity.

Direct Reports

  • Director of Finance
  • Director of Alpine Programs
  • Director of Outside Operations
  • Director of Food and Beverage
  • Membership and Guest Services Manager
  • Membership Experience Manager

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction and vision established by the Board and all applicable local and federal laws.
  • Build and maintain excellent relationships with members, staff, local government officials, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include setting annual goals and objectives, performance evaluation and accountability.
  • Oversee the creation, approval and execution of annual business plans, annual budgets, annual capital plans and long term strategic and capital plans.
  • Provide an active presence at the club and be highly visible to the membership and staff.
  • Troubleshoot day-to-day operating challenges in a timely manner.
  • Oversee the Club’s, health and safety, security, and risk management programs – protecting members and employees as well as physical assets.
  • Responsible for communicating effectively with the Board, in a timely and accurate manner, providing necessary information for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff, and membership.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Continuously strive to improve member and guest experience.
  • Oversee the new membership development initiative. Set and achieve targets for new membership numbers.
  • Establish and maintain appropriate member expectations through effective communication practices. Create a communication strategy including frequency, content and requests for feedback.
  • Solicit member feedback through pulse surveys.
  • Create, obtain approval for, and execute short and mid-term strategic plans.

Candidate Profile

  • Minimum of 10 years experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Excellent relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Exceptional near term and long-range strategic thinking and planning capability
  • A ski or snowboard enthusiast.
  • An experienced visionary and transformational leader who can lead, coach, and motivate staff to take bold actions.
  • Strong team player with an orientation to take initiative. Flexible, adaptive, and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism, and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 18, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Georgian Peaks Resume” and “Last Name, First Name, Georgian Peaks Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Georgian Peaks Club, visit https://www.georgianpeaks.com/

 

Executive Search: General Manager/COO for La Crosse Country Club

Date:

                   

General Manager/Chief Operating Officer
La Crosse Country Club
 Onalaska, WI

The Club

The La Crosse Country Club, located in Onalaska, offers country club services and programs to members in the Western Wisconsin area.

The centerpiece of this family-centric facility is the 7,181-yard Arthur Hill-designed golf course occupying two separate valleys among the rolling hills of Emerald Valley along with a spacious practice facility. Beyond golf, members can choose from a variety of other activities to entertain the entire family. The tennis center features five courts, including a stadium option with Nova ProBounce and pickleball. From Memorial Day to Labor Day, members and their families take advantage of fun in the sun at the Club’s main pool and the family pool. When it is time for a meal, members have four options including the Main dining room, Grill room, Mulligan’s bar and at the cabana bar and patio.

The Club does a robust event business and is known as a premier wedding venue available to members and non-members year-round. The elegant facility, which features both indoor and outdoor space, is available to host up to 250 guests and the experienced professional staff has a reputation for taking care of every detail.

Club Overview

  • Members – 436
  • Initiation Fee – $5,000
  • Annual Dues – $7,015
  • Gross Volume – $4.2 million
  • Total Annual Dues – $2 million
  • F&B Volume – $1.2 million
  • Gross Payroll – $1.9 million
  • Employees – 104
  • Board Members – 9
  • Average age of members – 36

The General Manager/Chief Operating Officer Position

The General Manager/Chief Operating Officer manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government, and industry. The GM/COO coordinates and administers the club’s policies as defined by its Board of Directors, develops operating policies, procedures and directs the work of all department managers. Additional duties include the implementation and monitoring of the budget, the Club’s products and services and maximization of member and guest satisfaction. The GM/COO must also secure and protect the club’s assets, including all facilities and equipment.

Primary Responsibilities:

  • Leads the senior management team to maintain and improve the member experience and foster a unified team culture. Builds strong teams by motivating staff and leading by example. Provides direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training while promoting employee well-being. Respectful and professional in all interpersonal dealings.
  • Properly manages all aspects of the Club’s activities to ensure the highest quality standards for food, beverage, sports and recreation, entertainment, and other Club services. Reviews and initiates programs to provide members with a variety of popular events.
  • Coordinate the development and execution of the club’s long-range and annual operational plans to achieve the club’s mission.
  • Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets. Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules, and regulations in concert with board-approved policies.
  • Work with board-established committees to ensure they are well-supported and operate in accordance with approved policies and directives.
  • Performs competitive analyses of Clubs and other businesses providing member alternatives through personal observations and historical reports. Provide the board and committees with relevant information on trends and developments.
  • Oversee security, risk management, and health and safety programs to implement and manage measures put in place to protect members, employees, staff, and club physical assets.
  • Maintain clear, consistent dialogue with the board and develop a comprehensive communication program to keep appropriate constituents apprised of club operations, member satisfaction, and financial performance.
  • Operate the club in accordance with all applicable local, state, and federal laws. Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations.
  • Perform other duties and functions the board may direct that are consistent with this job description.

Direct Reports:

  • Controller
  • Director of Events
  • Golf Course Superintendent
  • Head Golf Professional
  • Director of Food and Beverage
  • Executive Assistant

Candidate Profile:

The successful candidate should possess the following core competencies, experiences, and attributes.

Leadership:

  • Ability to define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies.
  • Focus on the essentials, attend to detail, and follow through on decisions.
  • Attract and develop a strong and supportive management team capable of ensuring a smooth transfer of responsibility when tasks are delegated.
  • Demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner.
  • Manage day-to-day pressures and maintain a healthy and positive culture.

Communication:

  • Excellent written and verbal, timely communications to appropriate constituents.
  • Encourages two-way communication from all stakeholders alike.

Service Excellence:

  • Experience as a senior leader at a private members club or other similar top tier facility, with an understanding of what it means to provide a premium member experience and a passion for delivering it.

Financial/Business Acumen:

  • Knowledge and understanding of business and financial acumen, both from an operational and a strategic perspective.
  • Strong understanding of private club governance and ability to implement strategic club initiatives.

Candidate Qualifications:

  • A minimum of 7 years of progressive leadership and management experience in a private club, hospitality, and leisure environment.
  • A bachelor’s degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment background check will be required.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, May 12, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, La Crosse GM/COO Cover Letter” and “Last Name, First Name, La Crosse GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

Lead Search Executives

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information about La Crosse Country Club, please visit www.lacrossecountryclub.com.

Executive Search: General Manager for The Royal Ottawa Golf Club

Date:

                       

General Manager
The Royal Ottawa Golf Club
Gatineau, Québec

The Club

The Royal Ottawa Golf Club (ROGC) is one of the oldest establishments of its kind in Canada. The Club’s roots in the game of golf and history in the National Capital Region run deep. Founded in 1891, the Club received the prestigious Royal designation in 1912.

Private yet welcoming, fostering friendships, social activity and friendly competition are integral to Club life, while all five of Royal Ottawa’s competitive teams are in Class A competitive divisions.

The traditional and classic design of the clubhouse and patio is a welcomed setting for the noteworthy food, beverage and social ambiance of the Club. The traditional and challenging layout of the 18-hole Main Course will test the skills of even the most avid golfer, in just four hours. The relaxed atmosphere of the Royal Nine course provides a perfect setting for those honing their techniques, also making it ideal for families and juniors. The Club’s newly built academy, driving range and short-game facility operates with state-of-the-art technologies, and is the largest such facility in Canada.

The Position

The General Manager (GM) serves as the Chief Operating Officer. The GM will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, Members, guests, employees, community, government, and industry.

Reporting to the Board of Directors through the President, the General Manager is responsible for managing the overall performance of the ROGC by providing an exceptional Member experience. The General Manager will have a strong command of industry trends in addition to industry benchmarks and best practices.

Highly visible and interactive throughout all seasons, the GM will be a professional in personal style, demeanour and presence, and comfortable interacting with Members and staff. As chief host within the Club and ambassador of the Club within the community, the GM manages the quality of the Club’s services to ensure Member and guest satisfaction.

The GM will be expected, along with their team, to develop ongoing strategies that contribute to fulfilling the Club’s Vision and Mission as approved by the Board and the Membership. The GM will also lead the annual planning, goal setting and financial performance of the Club.

Experience and understanding of the game of golf, its history and traditions, and a minimum of ten years of progressive management experience in a well-regarded private club or similar hospitality environment is required.

Primary Job Responsibilities

Leadership:

  • Develop an effective working relationship with the Board of Directors and Committees.
  • Lead the development of the Club’s strategic and annual plans, consistent with the Club’s Vision and Mission.
  • Lead, mentor and build a strong management team including effective performance management along with succession planning.
  • Follow industry trends, benchmarks and best practices and develop strategies that maintain the ROGC’s best-in-class premier golf club position.
  • Value the Club’s heritage, historic Clubhouse and Royal designation.
  • Give thoughtful consideration to issues of change to ensure the ROGC remains a premier club.
  • Be well-known and visible to the Membership.

Financial:

  • Be fiscally responsible while investing in the Club’s people and assets to ensure an exceptional Member experience.
  • Ensure that the Club is operated in an efficient and cost-effective manner.
  • Provide timely, relevant, and accurate reporting, including key indicators, performance metrics and benchmarking.
  • Maintain a long-term financial plan that incorporates cash flow planning and membership recruiting strategies.

Golf Operations:

  • Ensure the golf courses and practice facilities are to the highest standards of condition and playability.
  • Ensure that the teaching capabilities and quality of teaching experience are the highest possible standard.
  • Ensure that the Pro Shop provides goods and services that are commensurate with the highest standards, and that prices are competitive.
  • Promote the course such that it receives the highest possible ratings from external sources.
  • Promote a long-term vision for the golf courses and practice facilities via the Golf Course Master Plan.
  • Nurture the spirit of the game, fostering a community atmosphere through participation, player development, competition and enjoyment.

Member and Clubhouse Experience:

  • Deliver a consistently exceptional Clubhouse experience by providing a high-calibre food and beverage offering, quality service and Member social programming.
  • Ensure that the Club has identified an appropriate long-term maintenance and Campus Master Plan.
  • Encourage participation and pride of membership through communication and engagement.
  • Consistently communicate with the membership and enforce Club rules.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder, and is action- and results-oriented.

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • A drive to identify industry best practices and key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Experience managing large, complex projects.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • A leadership track record.
  • Experience in a premier club environment.
  • Bilingualism would be considered an asset.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications, along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter, which addresses the position qualifications and describes your alignment/experience with the prescribed position, by April 21st at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Royal Ottawa GM Cover Letter” and “Last Name, First Name, Royal Ottawa GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Royal Ottawa Golf Club, visit https://royalottawagolfclub.com/

 

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