Tag: General Manager

Executive Search: General Manager for The Royal Ottawa Golf Club

Date:

                       

General Manager
The Royal Ottawa Golf Club
Gatineau, Québec

The Club

The Royal Ottawa Golf Club (ROGC) is one of the oldest establishments of its kind in Canada. The Club’s roots in the game of golf and history in the National Capital Region run deep. Founded in 1891, the Club received the prestigious Royal designation in 1912.

Private yet welcoming, fostering friendships, social activity and friendly competition are integral to Club life, while all five of Royal Ottawa’s competitive teams are in Class A competitive divisions.

The traditional and classic design of the clubhouse and patio is a welcomed setting for the noteworthy food, beverage and social ambiance of the Club. The traditional and challenging layout of the 18-hole Main Course will test the skills of even the most avid golfer, in just four hours. The relaxed atmosphere of the Royal Nine course provides a perfect setting for those honing their techniques, also making it ideal for families and juniors. The Club’s newly built academy, driving range and short-game facility operates with state-of-the-art technologies, and is the largest such facility in Canada.

The Position

The General Manager (GM) serves as the Chief Operating Officer. The GM will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, Members, guests, employees, community, government, and industry.

Reporting to the Board of Directors through the President, the General Manager is responsible for managing the overall performance of the ROGC by providing an exceptional Member experience. The General Manager will have a strong command of industry trends in addition to industry benchmarks and best practices.

Highly visible and interactive throughout all seasons, the GM will be a professional in personal style, demeanour and presence, and comfortable interacting with Members and staff. As chief host within the Club and ambassador of the Club within the community, the GM manages the quality of the Club’s services to ensure Member and guest satisfaction.

The GM will be expected, along with their team, to develop ongoing strategies that contribute to fulfilling the Club’s Vision and Mission as approved by the Board and the Membership. The GM will also lead the annual planning, goal setting and financial performance of the Club.

Experience and understanding of the game of golf, its history and traditions, and a minimum of ten years of progressive management experience in a well-regarded private club or similar hospitality environment is required.

Primary Job Responsibilities

Leadership:

  • Develop an effective working relationship with the Board of Directors and Committees.
  • Lead the development of the Club’s strategic and annual plans, consistent with the Club’s Vision and Mission.
  • Lead, mentor and build a strong management team including effective performance management along with succession planning.
  • Follow industry trends, benchmarks and best practices and develop strategies that maintain the ROGC’s best-in-class premier golf club position.
  • Value the Club’s heritage, historic Clubhouse and Royal designation.
  • Give thoughtful consideration to issues of change to ensure the ROGC remains a premier club.
  • Be well-known and visible to the Membership.

Financial:

  • Be fiscally responsible while investing in the Club’s people and assets to ensure an exceptional Member experience.
  • Ensure that the Club is operated in an efficient and cost-effective manner.
  • Provide timely, relevant, and accurate reporting, including key indicators, performance metrics and benchmarking.
  • Maintain a long-term financial plan that incorporates cash flow planning and membership recruiting strategies.

Golf Operations:

  • Ensure the golf courses and practice facilities are to the highest standards of condition and playability.
  • Ensure that the teaching capabilities and quality of teaching experience are the highest possible standard.
  • Ensure that the Pro Shop provides goods and services that are commensurate with the highest standards, and that prices are competitive.
  • Promote the course such that it receives the highest possible ratings from external sources.
  • Promote a long-term vision for the golf courses and practice facilities via the Golf Course Master Plan.
  • Nurture the spirit of the game, fostering a community atmosphere through participation, player development, competition and enjoyment.

Member and Clubhouse Experience:

  • Deliver a consistently exceptional Clubhouse experience by providing a high-calibre food and beverage offering, quality service and Member social programming.
  • Ensure that the Club has identified an appropriate long-term maintenance and Campus Master Plan.
  • Encourage participation and pride of membership through communication and engagement.
  • Consistently communicate with the membership and enforce Club rules.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder, and is action- and results-oriented.

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • A drive to identify industry best practices and key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Experience managing large, complex projects.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • A leadership track record.
  • Experience in a premier club environment.
  • Bilingualism would be considered an asset.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications, along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter, which addresses the position qualifications and describes your alignment/experience with the prescribed position, by April 21st at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Royal Ottawa GM Cover Letter” and “Last Name, First Name, Royal Ottawa GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Royal Ottawa Golf Club, visit https://royalottawagolfclub.com/

 

Executive Search: General Manager for Devil’s Glen Country Club

Date:

                       

General Manager
Devil’s Glen Country Club
Duntroon, Ontario

The Club

Located just 90 minutes from downtown Toronto, Devil’s Glen Country Club (“the Club”) provides an exceptional experience for members and their families. The Club has 24 ski trails and four chairlifts along with 20km of cross-country trails.

The Club is proud of its traditions, dating back to 1964 when the Beehive Race down Waterfall helped launch the Club. The Glen’s racing program, which is rooted deep in the Club’s culture and purpose, along with snow programs and a state-of-the-art terrain park, provides a family-focused environment where all athletes are encouraged to grow and develop from their experience.

With close to 750 senior members and just over 1,900 active skiers, the Club provides an exceptional on-hill experience within an intimate club community.

The Position

Role Summary

The General Manager (“GM”) is responsible to continue to build the Club’s standard for excellence and provide strategic direction while embracing opportunities for new initiatives. The General Manager will work with a volunteer member Board of Directors, ensuring that “important things get done”, including an industry-leading on- and off-hill “Devil’s Glen Experience” and the cost-effective management and development of the organization’s current and future assets.

Direct Reports

  • Assistant General Manager – Operations
  • Financial Controller and Chief Administrative Office
  • Manager Marketing and Membership

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction established by the Board and the Strategic Plan.
  • Build and maintain relationships with staff, members, local government leaders, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include performance management.
  • Provide effective leadership at the Club and within the community.
  • Ensure a strong presence and seeks to be highly visible to membership and staff.
  • Support a strong and engaged Board of Directors to execute all policies and decisions.
  • Responsible for communicating effectively with the Board, providing, in a timely and accurate manner, information necessary for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff and membership.
  • Create and ensure success of the Club’s vision and direction.
  • Create, communicate, and lead the strategic planning efforts and implementation of the Club’s strategy.
  • Prepare budgets associated with outdoor and indoor operations and carry the overall responsibility for working within these budgets.
  • Formulating and overseeing long-term capital budgeting and plans.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Develop and maintain the Club’s capability to oversee the project management of significant capital projects.
  • Oversee the development and execution of infrastructure plans in accordance with Board-approved area master plans and capital budgets.
  • Ensure the success of all aspects of member/guest satisfaction, engagement and safety.
  • Assist with the membership sales process to promote the Club and member experience to prospective members.
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives.

Candidate Profile

  • Minimum of 10 years’ experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Exceptional relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Experience skiing or snowboarding would be an asset.
  • An experienced visionary and transformational leader who can lead, coach and motivate staff.
  • Strong team player with an orientation to take initiative. Flexible, adaptive and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills and knows when to use the appropriate skill.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by April 2, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Devil’s Glen Resume” and “Last Name, First Name, Devil’s Glen Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Devil’s Glen Country Club: https://www.devilsglen.com/Home.

 

Executive Search: General Manager for Wisconsin Club – City Club

Date:

                   

General Manager
Wisconsin Club – City Club
 Milwaukee, WI

The Club

Built in 1843 by Alexander Mitchell, grandfather of General Billy Mitchell, the current City Club clubhouse has been a fixture of the rich history of Milwaukee and is listed on the National Registry of Historical Places. The Wisconsin Club is a connected community of inclusive, diverse and caring people that has everything a club can offer. We strive to provide our members and their guests with the absolute best club experience possible, highlighted by incredible personalized service. We offer an exceptional private club experience at great value. The senior staff have years of Club experience and that ongoing caring and consistency go a long way in providing personalized service to members and guests.

In addition to our top-notch facilities, members enjoy a variety of social events for all ages offering terrific opportunities to mingle with old friends or meet new ones.

**As of May 10, 2023, the members of the Wisconsin Club voted in favor of selling the Country Club. This position of General Manager is to oversee the City Club.**

City Club Facts & Figures

Reporting Relationships: This position reports to the President of the Board of Directors with a secondary reporting relationship to the Board Executive Committee and Board of Directors of 9 to 12 members. Position oversees management of a staff of 200 in the off-season, 300 in-season and a combined club membership of 1,244 including 514 regular members and 302 members in other social categories, 310 golf members and 118 pool/fitness/tennis members. The overall average age of members at 63. Note these figures reflect the membership through the end of fiscal year 2023 (October 31). Numbers will alter at the start of the 2024 fiscal year based on the number of golf and pool/tennis/fitness members that remain affiliated with the City Club as an add-on after the sale of the Country Club.

This position has direct reports from the Senior Staff, including the Chief Financial Officer, Club House Manager, Director Marketing and Communications, Membership Director, Executive Chef and Director of Transportation and Concierge Services.

Internal Relationships: This position requires relationship building and interface with Senior Staff, all full-time and part-time staff and the Board of Directors.

External Relationships: This position requires relationship building and interface with

  • the general membership of the Club.
  • the management team of Concert Golf Partners and the Wisconsin Country Club.
  • business and community leaders and community opinion makers.
  • government officials at the local, county and state level.

Budget Responsibility: After the Country Club sale, responsible for budget of $7.0 MM with $2.7 MM in revenues from membership dues $3.0 MM revenues from food and beverage; a staff of 150 and a payroll of $4.0 MM.

The General Manager Position

Serve as the Chief Executive Officer of the Club managing all aspects of the Club including its activities and the relationships between the club and its Board of Directors, members, guests, employees (staff), community, government, and industry.

Provide direction, clarity, and confidence to the end of supporting and encouraging fulfillment of the organization’s primary mission and shared vision.

Ensure that a dedicated team of professionals is in place to effectively execute the Club’s business plan and hold them accountable to meet operating standards and to achieve a high level of member satisfaction while simultaneously achieving the financial objectives of the club.

Serve as the face of the club both internally and externally.

Principal Accountabilities

  • Articulate a “Shared Vision” and provide the leadership to achieve it by motivating the entire organization.
  • Lead strategic planning and implement plan, adapting and providing solutions and a plan of action as necessary.
  • Build effective relationships and open and ongoing communications with Board, staff and general membership, business and community leaders, influential members of the community, opinion makers and with local and state government and with vendors.
  • Take a leadership role in initiating programs for increased financial and operational efficiencies.
  • Encourage team building. Develop a solid understanding throughout the organization of how the activities of team members and departmental areas of responsibility interact and impact one another and drive the shared vision of the organization and Club as a whole.
  • Create greater awareness and visibility for the Club in the community.
  • Works to promote diversity in membership development and staff hiring.
  • Increase revenue through membership development and initiatives to increase club facilities and program usage.
  • Demonstrate fiscal responsibility through prudent budget management and expense controls.
  • Instill effective and efficient management disciplines and accountability among all members of the staff.
  • Work to build synergy with staff and membership.
  • Ensure facilities are maintained and kept in prime condition including both front of house and back of house, club interiors and club grounds.
  • Ensure high standards, excellence and quality of food and beverage offerings and food service.
  • Develop effective, measurable performance metrics for implementation throughout all departments of the organization, including measurement and evaluation of staff performance.
  • Ensure the Bylaws and Code of Conduct are adhered to throughout the organization.
  • Serve as the liaison to the management team of Concert Golf Partners and the Wisconsin Country Club.

Nature and Scope (Functional Job Responsibilities)

Business Management and Leadership

Responsible for short- and long-range business plan development, Board management and governance, relationships with business, community and government leaders and leadership of the organization as a whole. Sets the standard for effective management, maintaining a high level of ethics, prudence, creativity, productivity, and innovation. Apprises the Board of trends, changing circumstances and unexpected occurrences that could call for adaptation of the strategic plan, providing solutions and a plan of action accordingly. Monitors long and short term objectives and financial reports.

Organizational Management

Develops, maintains and disseminates a basic management philosophy to guide and empower all personnel toward optimal operating results and positive employee morale to insure member satisfaction. Work with senior staff to schedule, supervise and direct the work of all employees. Provides proper and ongoing training in all club areas to ensure smiling, friendly and efficient service throughout all levels of the organization. Convene and preside over meetings with departmental managers; conduct all-facility personnel meetings. Has ultimate authority over inter-departmental, inter-club matters and implementation of policies concerning employee-employer relations. Write policy and rule directives or approve those written by department heads. Act as mentor and developer of professional talent with the staff. Interact with department managers pursuant to the appraisal, discipline, and or discharge of any employee. Ensure job descriptions and job accountabilities are in place for all salaried staff. Initiate annual performance evaluations.

Membership Development

Responsible for development and implementation of strategies to expand all classifications of membership. Welcome new members, ensure they are informed about the club and integrated into its activities. “Meets and greets” all club members as practical during their visit to the club. Gets to know the members and their desires. Ensures member satisfaction and engagement by providing members with premier friendly service, high quality casual and fine dining experiences, an exciting calendar of events and entertainment, exceptional product offerings of sports, cultural and travel experiences, informative member communications and membership recognition programs. Establish methodology to get member satisfaction input and feedback. Monitor overall membership management to ensure membership retention. Report member infractions to the Board for necessary action.

Finance and Budget Management

Responsible for preparation of annual goals and budgets for day-to-day operations and recommended capital improvements. Oversee budget management, financial reporting and annual audits. Oversee investment planning and management. Initiate revenue generating products and programs though earned revenue and contributed income. Ensure operational guidelines, best practices and fiscal accountability are implemented across all operating departments. Coordinate development of operating and capital budgets with department heads, monitoring monthly and other financial statements taking effective corrective action as needed. Install controls and cost-effective procedures related to employee payroll, purchasing, inventory management and supplies. Actively look for efficiency opportunities in all areas. Maintain an up-to-date management information system which can be counted upon for all operations of the club including online dues payment.

Revenue Generation

Responsible for revenue generation through contributed income and earned revenue including member dues and fees, member assessments and/or minimums if deemed necessary; food and beverage; branded merchandise offerings, events, and sports, cultural and travel offerings. Develop a special events annual calendar to increase revenues and member engagement. Make sure every product, program or special event has a budget in place to ensure proper pricing and profitability. Initiate a plan to increase revenues generated through catering, banquet and meeting facilities with the goal of having bookings at maximum capacity with a full calendar, thus maximizing revenues.

Operations & Management

Responsible for management of all office and administrative details of the club in a manner that is consistent with good management practices in accordance with all applicable local, state and federal laws. Plan, develop and approve specific operational policies, programs and procedures to ensure efficient club operations. Ensure that club by-laws and code of conduct are adhered to throughout the organization, making recommendations for updates as necessary. Serve as ultimate authority over all inter-departmental and inter-club matters.

Attend all meetings pertinent to management of the club including executive committee and board of directors. Serve as ex-officio member of all club committees. Oversee preparation of reports and other support materials for the board and committees. Assist leadership of the governing board in assessing progress of the club, creating solutions and providing a plan of action related to any issues of concern. Serve as liaison between all management staff and the board. Prepare and negotiate any contracts for board approval. Hire outside consultants, as needed, with the approval of the Board President and Executive Committee. Participate in community activities deemed appropriate and approved by the board of directors to enhance the prestige of the club.

Manage relationship with Concert Golf Partners and the Wisconsin Country Club regarding reciprocity arrangements and other operational issues in relation to the terms of the Purchase and Sale Agreement.

Ensure the highest standards for food, beverage, sports, travel, entertainment and other club services.

Monitor the safety of all staff and membership ensuring crisis management protocols are in place and staff properly trained to deal with weather, fire and medical emergencies, bomb threats, robberies or theft and active shooter incidents. Maintain relationship with fire, police, liquor control board, health department and other government agencies. Insure proper security measures are in place including security cameras and protocols for securing cars and property.

Oversee the care and maintenance of all of the club’s physical assets and facilities, both internal and external. Ensure proper cleanliness and sanitation of all club facilities and environments. Provide advice and recommendations to the board and building committee about construction, alterations, maintenance, materials supplies, equipment, and services. Develop and implement an annual and long range plan for interior and furniture upgrades or replacement.

Build relationships with, provide direction to, and work closely with vendors, outside contractors, firms and individuals providing services to the club. Maintain an active vendor directory across all disciplines of the club. Establish and monitor compliance of purchasing policies and procedures across all club disciplines. Direct inventory controls, purchasing, receiving, storage, maintenance and control of all products, supplies and equipment.

Provide oversight and management of transportation program including scheduling and purchasing and maintenance of vehicles ensuring all drivers are properly licensed.

Maintain membership with professional associations such as the Club Managers Association of America and attend conferences, workshops and meetings to keep abreast of current information, trends and developments in the field, and programs available to aid in club management and staff training and continued education.

Perform other duties as directed by the President of the Board of Directors.

Marketing & Communications

Responsible for overall communications and marketing plans to enhance image, visibility and awareness of the club among target audiences. Provide oversight and approval of all internal and external promotion and communications materials in support of club programs. Supervise media relations. Serve as spokesperson as required. Direct and approve content selection, writing and publishing of the club newsletter and website.

Ensure all member communications are received in a timely way to allow members to take action and ensure all programs are promoted well in advance to allow members to add them to their calendars. Maintain archives of the club including club history and chronological timeline of milestones. Direct development and management of an annual events calendar providing members and their families with a variety of events and experiences. Provide oversight of club travel program serving as traveling companion and host to members on all trips.

Food and Beverage & Food Service Management

Provide Club members with an unsurpassed excellent dining experience with well-plated, beautifully prepared, tasty food and impeccable service. Ensure menus in the Mitchell Room and Veranda and Alexanders are different from one another providing members a variety of food choices. Work in conjunction with Club House Manager and Executive Chef to ensure rotation of menus, making fresh options available seasonally and specials available daily or weekly, offering variety and new options for frequent diners. Ensure options are available for members with special dietary needs. Work with catering to provide high quality menu options for meetings, banquets, parties, weddings and events. Ensure that all food venues and events are properly staffed and that staff is well-trained to offer welcoming, friendly impeccable service.

Work with dining room managers and banquet managers to make sure all wait staff knows how to properly pace service, and how to maximize food and beverage revenues by graciously suggesting drinks, appetizers, salad and soup, wine with dinner, a second drink or other beverage, and dessert or after dinner drinks without being intrusive. Review food and beverage ordering and inventories with executive chef and beverage manager to create efficiencies and avoid waste. Ensure bars at all venues and events are stocked with top shelf liquor and high-quality house brands and that bartenders are well trained and able to accommodate any member request, including non-alcoholic choices. Ensure all dining options are priced properly for profitability.

Candidate Qualifications 

  • A minimum of 7-10 years of progressive leadership and management experience in the Hospitality Industry and Private Club Environment preferred. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) designation or working towards one preferred.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 9, 2023. Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Wisconsin Club GM Cover Letter” and “Last Name, First Name, Wisconsin Club GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information about Wisconsin Club, please visit www.wisconsinclub.com.

Executive Search: Assistant General Manager for Biltmore Forest Country Club

Date:

                   

Assistant General Manager
Biltmore Forest Country Club
 Asheville, NC

The Club

From the earliest days of the Roaring Twenties, Biltmore Forest Country Club has played a significant role in the distinguished social history of Asheville and the Carolinas.

Founded in 1922, the Club is situated on 135 acres in the town of Biltmore Forest, a planned residential community in North Carolina with a culture rich history. Biltmore Forest Country Club features a pristine Donald Ross golf course, an elegant Clubhouse, fitness center, tennis facilities, pool and offers a wide variety of member activities.

The clubhouse, covering nearly 48,000 sq. ft., is the center of activities for our members. In addition to the golf shop, fitness center and separate locker rooms for men and women, members enjoy dining and socializing in the Club Room, Main Dining Room, Turn Room, Men’s Locker Room Bar, Jake’s Bar, Grill Room and Porch, Terrace and in private meeting rooms. The clubhouse also features 19 guest rooms to accommodate members and guests.

The Club is currently completing construction of a new athletic complex to include a state-of-the art fitness facility, swimming pool, poolhouse, tennis courts and tennis shop. The tennis facility will include four outdoor Har-Tru courts and one hard tennis court. The pool facility will feature a 25-yard pool and a zero-entry pool. The Pool Grill, including an outdoor bar, will offer many options for casual and poolside dining.

The Club excels in providing an incredible dining experience for members in both casual and formal settings along with special events such as wine-tasting dinners, Sunday brunch and holiday gatherings.

The Club has been recognized by Club Leader’s Forum as a Platinum Club of America®, a distinction awarded to the top 3% of private clubs. The golf course is ranked #12 in the state of North Carolina by Golf Digest.

Biltmore Forest Country Club has been chosen by the USGA as the host site of the 2025 U.S. Senior Amateur Championship. The club previously hosted the 1999 U.S. Women’s Amateur Championship and the 2013 U.S. Women’s Mid-Amateur Championship.

Overview

  • Members – 800
  • Initiation Fee, Resident Member Golf – $60,000
  • Annual Dues, Golf – $12,400
  • Gross Volume – $13M
  • Annual Dues – $6.1M
  • F&B Volume – $3.0M
  • Gross Payroll – $6.5M
  • Board Members – 12
  • Average Member Age – 64

The Assistant General Manager Position

The Assistant General Manager (AGM) is ultimately responsible, on a daily basis, for all clubhouse, food and beverage, aquatics, recreation and facilities operations including general housekeeping in these areas. The AGM is also responsible for all aspects of the operation in the absence of the General Manager/COO and performs specific tasks as requested.

This AGM works closely with, and reports directly to, the General Manager/COO, providing quality leadership and contributing to the positive atmosphere of the Club and associated operations. He/she will also prepare annual department budgets in concert with the GM/COO.

The AGM must enhance the club culture and is responsible for the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her goal is always to assist members and guests in the enjoyment of the facilities and activities at the Club. In addition to building relationships, the AGM also provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The AGM should anticipate and provide enhanced hospitality along with superb dining and other memorable experiences for the Club’s membership and their guests. Alignment with the Executive Chef, Event Director and Food & Beverage Managers is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

Primary Responsibilities

Member Services

  • Consistent, highly visible, sincere and significant engagement with members and staff
    in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the AGM to ensure all member dining, amenities and club events are well-conceived and executed.
  • Provide quality leadership in a positive and upbeat manner for the members, guests
    and staff.
  • Create and maintain a first-class service culture throughout the club campus.
  • Listen to member and guest suggestions and resolve all complaints in areas that may include general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the seasonal recruitment, hiring and development of clubhouse and food service personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the General Manager/COO. Coach, counsel, and evaluate departmental staff on a consistent and ongoing basis.
  • Ensure a positive spirit and healthy work environment exists throughout all club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communication link between all departments.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to position Biltmore Forest Country Club to be a preferred employer of choice in the community.

Financial Management 

  • Work jointly with the Controller and General Manager/COO to prepare the annual operating and capital budgets for all clubhouse and service operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary,
    to assure budgeted goals are attained.
  • Provide input to all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage all labor cost and maintain them within the constraints of the budget, and through close coordination and approval from the General Manager/COO and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Be approachable to staff, members and guests. Lead by example.
  • Assist the General Manager/COO in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Hiring, discipline, terminating and preparing all related documentation for all clubhouse and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the General Manager/COO. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of the internal staff and members.
  • Work with the Executive Chef, Event Director, Food & Beverage Managers and others to develop P&L statements prior to each special event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development and strategy for the food and beverage operation.
  • Work with the F&B team to organize and market special club events.
  • Further personal continued development as a club management professional through membership in CMAA. With the assistance and approval of the General Manager/COO participate in appropriate seminars/training programs, thereby enhancing your value and quality of services to Biltmore Forest Country Club.

Operational Responsibilities

  • Understand and abide by Biltmore Forest Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of all approved changes.
  • Provide content for, and manage, communications and marketing information for departments.
  • Assure Clubhouse operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments
    in a timely manner.
  • Keep the General Manager/COO informed of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with General Manager/COO and others.
  • Possess a sharp eye for detail in the overall management and presentation of the operation and the facility.

Candidate Qualifications

  • Minimum 5 to 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent compensation and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by  Friday, January 20, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Biltmore AGM Cover Letter” and “Last Name, First Name, Biltmore AGM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

All requested information, along with references, should be emailed to the address above.

 

For more information about Biltmore Forest Country club, please visit  www.biltmoreforestcc.com

Executive Search: Chief Operating Officer for Marine Drive Golf Club

Date:

                       

Chief Operating Officer
Marine Drive Golf Club
Vancouver, British Columbia

About the Club

Marine Drive Golf Club (“MDGC” or the “Club”) is one of Canada’s most prestigious and historic private golf clubs. Situated in the heart of Vancouver and boasting a diverse membership of 1,300 resident and non-resident enthusiasts, MDGC prides itself on delivering an outstanding member experience with over 40,000 rounds in a typical 12-month season. Founded in 1922, MDGC combines the heritage of a top-rated golf course on the shores of the Fraser River with a stately clubhouse for member services, dining, and events.

The Club and course have been central to Canadian amateur golf for 100 years. MDGC’s Junior Development Program is widely recognized for the quality players it cultivates from its over 150 young players. The Club has produced multiple champions including Stan Leonard, Dick Zokol and Doug Roxburgh – and it has hosted numerous prestigious amateur events including the 2018 Canadian Women’s Amateur and the 1992 World Amateur.

For more information on Marine Drive Golf Club, visit www.marine-drive.com.

About the Role

The Chief Operating Officer (COO) is responsible for the overall operations, fiscal integrity, leadership, and strategic planning for the Club. The COO is a strong, energetic leader who is customer service-focused and has experience working at a private club. The successful candidate will have interest in taking on new challenges while ensuring the smooth operations of the club year-round.

The successful candidate will:

  • Oversee the complete operation of the Club
  • Work closely with the Board to set the vision and strategic planning efforts, and develop annual priorities and business metrics.
  • Establish strong relationships with staff, members, and other COO/GMs in the lower mainland
  • Lead, coach and motivate the Senior Leadership Team and staff
  • Successfully execute the strategic plan initiatives
  • Ensure the success of all aspects of member/guest satisfaction, engagement, and safety

The Chief Operating Officer will be responsible for the following:

Operational Excellence:

  • Develop and implement industry-leading operating policies, programs, procedures, and methods while directing the work and promoting the development of all department managers
  • Monitor long and short-term financial objectives and reporting, including:
    • Develop annual operating, cash, and capital budgets
    • Monitor monthly budget and other financial information
    • Approve invoices and other arrangements before inception or payment
    • Prepare and deliver timely financial reports to the Board
  • Remain current with industry trends and ensure the Club implements improvements, as required
  • Champion the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction
  • Ensure compliance with all legal and regulatory matters affecting the Club, including health and safety protocols and processes

People:

  • Champion management philosophy that exemplifies the Club’s core values in making a healthy impact on the lives of members and the community. The Club’s values include: Passion for People, Strive for Excellence, Be Vulnerable, and Do Right.
  • Develop and monitor basic human resource policies consistent with treating employees fairly and in compliance with all laws and regulations.
  • Support direct reports by developing, defining, and managing goals and objectives, providing consistent feedback toward continuous improvement, and promoting personal development

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possesses the following core competencies, experience, and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires employees to enhance member experiences

Interpersonal/Fit:

  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills
  • A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence

Business/Finance Skills:

  • Possess an entrepreneurial spirit combined with a background in business management, including business development, finance, information technology, human resources, risk management and performance management
  • Promotes succession planning by preparing staff for key leadership roles

Qualifications and Experience

  • A post-secondary degree in business or a related discipline, e.g., Hospitality Management, Business Management, Golf Club Management
  • A minimum of five (5) years of directly related experience as a senior leader in the golf industry; experience in the private club, hospitality and resort industries preferred provided the candidate has golf industry experience
  • A Certified Club Manager designation (CCM) is preferred
  • Experience reporting to a Board with a club governance structure and processes to lead the Club to success

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by January 15, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Marine Drive COO Cover Letter” and “Last Name, First Name, Marine Drive COO Resume”) respectively to: execsearch@ggapartners.com. Please direct all inquires to the Search Consultant at the contact information listed below.

Marine Drive Golf Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Brantford Golf & Country Club

Date:

                       

General Manager
Brantford Golf & Country Club
Brantford, Ontario

About the Club

Located alongside the Grand River in Brantford, Ontario, the Brantford Golf & Country Club is widely known as the fourth oldest golf club in North America, founded in 1879. The golf course consistently ranks in the top 100 golf courses in Canada. The course layout was originally designed by Nicol and Stanley Thompson, with changes made over the years including a major renovation that began in the fall of 2021 and will conclude summer 2023.

The clubhouse is a modern facility completely rebuilt in 2002. The clubhouse offers fine dining overlooking the fourth hole and the picturesque Grand River and conservation area. An outdoor patio is the highlight of the summer dining season as it also overlooks the river and the golf course.

Brantford boasts a strong history of developing junior golfers including two former junior members who ascended to the highest ranks of the golf world. PGA and LPGA Tour members David Hearn and Alena Sharp have played under the Brantford Golf & Country Club banner for almost twenty years. Brantford has also hosted many professional and amateur championships throughout its history. The 1970 (Al Balding) and 1986 (Dan Halldorson) CPGA championships were held at Brantford. Canadian Open Monday qualifying was also held at the Club for many years.

The Club also has a six-sheet curling rink attached to the clubhouse. The curling rink has its own lounge with viewing at ice level, and above from the main lobby area. The curling section has hosted provincial championships and world-class bonspiels that featured then current and former national and world champion teams from Canada, U.S.A., Europe and elsewhere in the world.

For more information about Brantford Golf & Country Club, visit https://brantfordgolfandcountryclub.com/ .

The Position

We are seeking a General Manager (GM) who is dedicated to the Club’s Mission, Vision and Values. The GM is the leader of the Club’s management team and is responsible for overseeing and managing all facets of the Club’s operations.

The General Manager will be responsible for the following:

Responsibilities:

  • Lead and manage the organization in accordance with the strategies, plans and policies as developed along with and by the Board of Directors.
  • Effectively manage all aspects of the Club including financial controls, marketing, maintenance of our assets including the golf course and clubhouse.
  • Develop and deliver a consistent member experience ensuring a high level of quality and service to members, guests and outside functions.
  • Develop and implement operating policies, procedures and programs that lead to strong financial controls and internal discipline.
  • Develop programs and financial forecasts that consider near-term goals and objectives and long-term needs that lead to a complete picture of future capital requirements.
  • Must be able to anticipate changes to our membership that will affect future revenue streams.
  • Develop budgets that are realistic and achievable. This includes forecasting annual operating revenues and expenses, considering current and expected/anticipated economic challenges, opportunities and other potential developments.
  • Develop an organizational structure that fosters personal development and growth of all staff members, which leads to greater member experience, and career advancement for staff.
  • Be a visible and outgoing presence with club members and guests. Welcome new members with a thorough orientation program.
  • Develop marketing initiatives and tools that increase the visibility of the Club to current and potential new members. Develop and maintain the Club as a focal point in the community.
  • Ensure compliance with all legal and regulatory requirements affecting the club.
  • Maintain effective and efficient communication with staff and members.

Direct Reports:

Head Golf Professional, Grounds Superintendent, Clubhouse Manager, Office Manager.

Qualifications

The GM will report to the Board of Directors through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Brantford Golf & Country Club, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibit leadership skills in continued team building, employee motivation and service training consistent with the Board’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.
  • Ability to coach direct reports as required.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer”. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Ability to maintain the financial integrity and viability of the Club.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Hospitality experience with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a board that has adopted a club governance structure and processes to lead the Club and GM to thrive.
  • Evidence of continued professional development.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 11, 2022. If you require any accommodations to be considered for this position, please include that information in your submission. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Brantford GM Cover Letter” and “Last Name, First Name, Brantford GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Alpine Ski Club

Date:

                       

General Manager
Alpine Ski Club
Town of Blue Mountains, Ontario

About the Club

Founded in 1960, Alpine (“the Club”) is as an award-winning private club with a modern, expansive clubhouse and excellent programs supporting all ages and disciplines. Alpine is well known for its warm and friendly atmosphere with some of the best skiing and boarding terrain in Ontario.

The Club offers:

  • Thirty-six expertly groomed runs ranging from easy (green) to a cluster of five expert (double black diamond) runs known as The Steeps
  • Five lifts to ensure that lines range from minimal to non-existent (one high speed sixpack chairlift, three quad chairlifts, one magic carpet)
  • An extensive terrain park with features for skill development
  • Broad selection of on-hill (skiing and boarding) program options (recreational and competitive) for children and adults
  • World-class snowmaking to maximize days enjoying the extensive terrain
  • State of the art grooming, including a GPS system to measure snow depth to ensure consistent coverage
  • Kilometres of marked snowshoe and cross-country ski trails and an outdoor skating rink
  • An on-site pro shop operated by Squire John’s offers equipment rentals, tuning services, and light retail shopping
  • A 45,000 square foot clubhouse offering superb food and drink, with views of the Escarpment on one side and Georgian Bay on the other
  • Full food & beverage service run by celebrated in-house caterer Men with Knives
  • A safe and fun-filled children’s playroom for infants and toddlers (Little Kids’ Club)

Facts and Figures

  • Initiation fee: $43,000
  • Employees: 346 (18 full-time, 85 seasonal full-time, 243 seasonal part-time)
  • Annual Revenue: $5M

For more information on Alpine Ski Club, visit www.alpineskiclub.com.

About the General Manager Role

Reporting to the Board of Directors, the General Manager is responsible for the overall operations, fiscal integrity, leadership, and strategic planning for the Club. The GM is a strong, energetic leader who is customer service-focused and has experience working at a private club. Alpine has just completed a strategic planning process and expects to launch a series of infrastructure projects over the coming years. The successful candidate will have interest in taking on new challenges while ensuring the smooth operations of the club year-round.

The successful candidate will:

  • Oversee the complete operation of the Club
  • Work closely with the Board:
    • Participate in the vision and strategic planning efforts
    • Attend board meetings, as required
    • Establish annual priorities and business metrics, and provide monthly reporting
  • Establish strong relationships with staff, members, and other GMs across the ridge
  • Lead, coach and motivate the management team and staff
  • Successfully execute the strategic plan initiatives
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Possess a strong customer service orientation
  • Ensure the success of all aspects of member/guest satisfaction, engagement, and safety

Direct Reports

Alpine Program Manager (also retiring in April 2023), Operations Manager, Marketing & Communications, Membership Administrator, Office Administrator, Accounting, and Men With Knives catering partner.

The General Manager will be responsible for the following:

Operational Excellence

  • Develop and implement industry-leading operating policies, programs, procedures, and methods while directing the work and promoting the development of all department managers
  • Monitor long and short-term financial objectives and reporting
  • Prepare and execute the financial plan for the Club, including:
  • Develop annual operating, cash, and capital budgets
  • Monitor monthly budget and other financial information
  • Initiate effective corrective action, as required
  • Approve invoices and other arrangements before inception or payment
  • Prepare and deliver timely financial reports to the Board
  • Remain current with industry trends and ensure the Club implements improvements, as required
  • Champion the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction
  • Ensure compliance with all legal and regulatory matters affecting the Club, including health and safety protocols and processes

People

  • Champion management philosophy that exemplifies the Club’s core values in making a healthy impact on the lives of members and the community. Alpine’s values include:
    • Embrace friends and family;
    • Where diversity and inclusion are the norm;
    • Our community is one, with down to earth values;
    • Aim to provide the best experience for all, with safety at our forefront;
    • And Members, Guests and Staff respect one another.
  • Develop and monitor basic human resource policies consistent with treating employees fairly and in compliance with all laws and regulations.
  • Support direct reports by developing, defining, and managing goals and objectives, providing consistent feedback toward continuous improvement, and promoting personal development

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires employees to enhance member experiences and achieve positive outcomes

Interpersonal/Fit:

  • Embodies the characteristics of a successful GM through honesty, integrity, ethical conduct straightforwardness, accountability, leadership, and dedication
  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills
  • Demonstrates energy and a desire to interact with members
  • A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence

Business/Finance Skills:

  • Possess an entrepreneurial spirit combined with a background in business management, including business development, finance, information technology, human resources, risk management and performance management
  • An innovative and strategic thinker with strong business acumen
  • Experience managing complex capital projects
  • Promotes succession planning by preparing staff for key leadership roles

Qualifications and Experience 

  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management, or a related field
  • 10+ years’ experience as a senior leader at a ski club or other similar top-tier facility, with a passion and understanding of a premium club experience
  • Experience in skiing or snowboarding is beneficial
  • Experience reporting to a Board with a club governance structure and processes to lead the Club and GM to success

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications, along with a comprehensive health benefits plan.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by November 8, 2022, at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Alpine GM Cover Letter” and “Last Name, First Name, Alpine GM Resume”) respectively to execsearch@ggapartners.com.

Alpine Ski Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Requests for reasonable accommodation based on disability or religion will be considered on an individual basis.

Alpine Ski Club is an equal opportunity employer. It is the organization’s policy to recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best qualified person for the job. Applicants must have a valid Canadian Social Insurance Number (SIN) card. We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Westmount Golf & Country Club

Date:

                       

General Manager
Westmount Golf & Country Club
Kitchener, Ontario

About the Club

Westmount Golf & Country Club (the Club) offers a world-class experience in the heart of Kitchener-Waterloo (K-W).

Dating back to 1931, Westmount offers a championship Stanley Thompson golf course, together with tennis, curling, and an active, family-friendly social program. The strong and thriving Membership is comprised of a mix of tenured golf and social members along with a growing number of families and young professionals. Westmount prides itself as a fixture in the K-W community and provides a welcoming atmosphere to be active and build longstanding relationships.

Westmount has long been regarded as one of the best private clubs in Canada. The Club is based around one of the best golf courses in Canada, ranked 12th in the country by SCORE Golf. The Club has award-winning golf, hi-tech indoor and outdoor practice facilities, a history of holding the country’s top tournaments, great tennis in the warm months, curling in the winter, and tremendous dining year-round.

For more information about Westmount Golf & Country Club, visit www.westmountgolf.com.

About the General Manager Role

The General Manager (GM) serves as the Chief Operating Officer of the Club. They will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, members, guests, employees, community, government, and industry.

Reporting to the Board of Directors, the General Manager is responsible for managing the overall performance of Westmount Golf & Country Club in providing a top-notch experience for its membership, through ongoing development and review of programs, and in delegation of tasks and duties. The General Manager will remain in tune with industry standards, be informed around future trends and will play a pivotal role in member, guest, employee, community, government and industry relationships.

The GM implements the Club’s strategies and policies as approved by the Board of Directors. This individual will be responsible for securing and protecting the Club’s assets, including facilities and equipment, and implementing and monitoring the Club’s budget.

The GM will develop standard operating procedures and direct the work of all department managers. As chief host within the Club and ambassador of the Club within the community, the GM manages the quality of the Club’s services to ensure member and guest satisfaction.

Beyond operations, the GM will be responsible for the strategic management of Westmount. The GM will ensure that annual plans, operational goals and objectives, and strategic initiatives position the Club to deliver on the long term strategic vision laid out by the Board of Directors.

The General Manager will be responsible for the following:

Leadership:

  • Implement and provide advice to the Board on existing, new or modified strategies and policies.
  • Manage and oversee all operations of the Club, in accordance with all applicable laws.
  • Lead, coach, direct and mentor management team including performance management.
  • Champion management philosophy that fosters a culture that recognizes integrity and respect as a key part in the foundation in delivering a superior member experience at Westmount.
  • Lead the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction.

Financial:

  • Manage the overall financial plan for the Club in working with the Financial controller to:
    • Develop annual operating, cash, and capital budgets.
    • Monitor monthly budget and other financial information.
    • Initiate effective corrective action, as required.
    • Approve invoices and other arrangements before inception or payment.
    • Deliver timely financial reports to the Board.
  • Ensure the Club is run in an efficient and cost-effective manner.
  • Ensure the food and beverage operations offer an attractive experience for members and their guests, and are run in a cost effective and economical manner.
  • Monitor, evaluate, and ensure proper maintenance of Westmount’s facilities.

Member Experience:

  • Build and deliver exceptional member experience, commensurate with a premier private golf and country club.
  • Oversee and review all aspects of the Club’s member communications, including member meeting materials, to ensure adherence to service standards, positive member satisfaction and quality of activities.
  • Evaluate and monitor membership options to ensure maximum attraction and retention of members and their families, ensuring that programs at Westmount attract participation by members to bring more life and vibrancy to the Club.
  • Strengthen the Club’s relationship with existing members and guests through frequent interaction with members, familiarity with members’ names and personal interaction to ensure member satisfaction.
  • Develop and oversee onboarding programs to ensure new members are properly welcomed to the Club, and serve as primary individual responsible for welcoming new members through personal connection.

Direct Reports:

Director of Golf, Course Superintendent, Controller, Human Resources Manager, Clubhouse Manager, Membership Services Director, Activity and Engagement Coordinator, Director of Racquet Sports, Curling Manager, and Executive Assistant.

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possesses the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires department managers and employees to enhance member experiences and achieve positive outcomes.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.

Interpersonal/Fit:

  • Embodies the characteristics of a successful GM through honesty, integrity, ethical conduct, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent “hands-on” professional who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Qualifications and Skills

  • A post-secondary degree in business or a related discipline is preferred.
  • Previous experience as a senior leader at a private golf and country club or other similar top-tier facility, with a passion and understanding of a premium country club experience.
  • Experience in the hospitality industry is beneficial.
  • Experience reporting to a Board with a club governance structure and processes to lead the Club to success.
  • A Certified Club Manager designation (CCM) is preferred.

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by November 15, 2022, at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Westmount GM Cover Letter” and “Last Name, First Name, Westmount GM Resume”) respectively to: execsearch@ggapartners.com.

Westmount Golf & Country Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Requests for reasonable accommodation based on disability or religion will be considered on an individual basis.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Silverleaf

Date:

                   

General Manager
Silverleaf
Scottsdale, AZ

The Club

Silverleaf is tucked into the canyons of the McDowell Mountains and surrounded by the McDowell Sonoran Preserve in the heart of North Scottsdale.

This private club features a Tom Weiskopf designed, 18-hole championship golf course that winds along 7,322 yards of inspiring terrain. The 50,000 square-foot rural Mediterranean-style Silverleaf Clubhouse is highlighted by world class spa facilities, resort and lap pools, fully appointed men’s and women’s locker rooms, as well as fine and casual dining.

The Club offers an array of experiential programming designed to enrich the lives of members and their guests, including wine dinners, golf outings and holiday festivities as well as painting, yoga and meditation.

For more information about Silverleaf, please visit www.silverleafclub.com. To view the Silverleaf video, click here.

Silverleaf Overview

  • Memberships: 350
  • Initiation Fee: $450,000
  • Annual Dues: $27,500
  • Gross Volume: $23 million
  • Annual Dues Volume: $10.5 million
  • Food & Beverage Volume: $4 million
  • Gross Payroll: $8.5 million
  • Employees: 120 in season
  • Governed by a Single Owner
  • Average Age of Members: 50’s

The General Manager Position

The General Manager (GM) reports directly to the Club ownership and has total operational responsibility for all aspects of Silverleaf. In this position, the chosen candidate will oversee a private club with a championship golf course, multiple dining venues, and a broad array of other amenities.

Primary Responsibilities

  • Coordinate the development and execution of the long-range and annual business plans to achieve the Club’s mission
  • Prepare comprehensive operating plans and budgets, obtain approval from Club ownership and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the Club
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with Club ownership-approved policies
  • Direct all staff recruiting and training
  • Establish employee rules and regulations, work schedules, internal controls and a performance appraisal system
  • Ensure the highest standards are set and achieved for member satisfaction
  • Operate the Club in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
  • Provide Club ownership with relevant information on trends and developments for club/residential community businesses
  • Oversee security and risk management, along with health and safety programs, to ensure measures are in place to protect members, employees, staff, and club physical assets
  • Interact with local community leaders and organizations
  • Perform other duties and functions as Club ownership may direct that are consistent with this job description

Direct Reports

  • Executive Chef
  • Spa Director
  • Director of Agronomy
  • Director of Golf
  • Director of Engineering
  • Director of Member Experience

Core Leadership Competencies 

The GM must possess the following abilities:

  • Define a simple and understandable vision of success for the management team
  • See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies
  • Focus on the essentials, attend to details and follow through on decisions
  • Create a sense of followership among subordinates
  • Attract and develop a strong supporting management team
  • Demonstrate a strong member satisfaction ethic
  • Interact with the membership in a frequent and friendly manner
  • Articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Cope with day-to-day pressures, and maintain a healthy and positive culture

Candidate Qualifications

  • A minimum of 7 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by October 19, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Silverleaf GM Cover Letter” and “Last Name, First Name, Silverleaf GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

Executive Search: General Manager/Chief Operating Officer for The Club at Hōkūli’a

Date:

                       

General Manager/Chief Operating Officer
The Club at Hōkūli’a
Kona, Hawaii

The Club

Spanning three miles along the heart of the Kona Coast, the private community of Hōkūli’a lies on a lush 1,300 acres, just minutes from the town of Kailua-Kona. The sheltered climate provides gentle coastal breezes, ideal year-round conditions for outdoor living, golf and water pursuits.

Situated in the heart of this residential community is the Club at Hōkūli’a, home to the 7,337-yard Jack Nicklaus Signature Design golf course that features cascading fairways, risk/reward holes and dramatic ocean views.

The traditional Polynesian-style compound houses the men’s and women’s golf lounge, locker-room, golf shop, dining options, fitness center, a 3-lane lap pool, two Har-Tru tennis courts as well as the spa & massage facility which includes an open-air yoga studio. Surrounded by beautifully-manicured tropically landscaped grounds, the facility also features an expansive event-lawn area with endless ocean views for every type of entertaining and special events.

The Club at Hōkūli’a Overview:

  • Memberships – 258
  • Initiation Fee – $150,000
  • Annual Dues – $27,000 for club operations & capital expenses plus $4,500 for village fees
  • Gross Volume – $7.3 million
  • Food & Beverage Volume – $607,000
  • Gross Payroll – $2.2 million
  • Employees – 80
  • Board Members – 7
  • Average Member Age – 70
  • Strong balance sheet and positive cash flow
  • Championship golf course ranked six in Hawaii by Golf Digest

The General Manager/Chief Operating Officer Position

The General Manager (GM) has total operational responsibility for the club and reports to the board of directors. The GM oversees a private club with an 18-hole Nicklaus Signature golf course and clubhouse compound featuring an array of dining options and other amenities.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the stated mission.
  • Prepare comprehensive operating plans and budgets for board approval; operate in accordance with approved budgets.
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
  • Direct staff recruitment and training.
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
  • Assure that the highest standards of member service and satisfaction are established and achieved.
  • Operate the club is operated in accordance with all applicable local, state, and federal laws.
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business.
  • Ensure board-established committees are well-supported and operate in accordance with board-approved policies and directives.
  • Oversee security, risk management, and health/safety programs to maintain measures to protect members, employees, staff, and club physical assets.
  • Keep board thoroughly informed of club operations, member satisfaction, and financial performance.
  • Develop and oversee a comprehensive communications program that keeps all appropriate constituencies informed of relevant matters.
  • Interact with local community leaders and organizations.
  • Perform other duties and functions as the board may direct that are consistent with this job description.

Direct Reports:

  • Controller/Accounting
  • Office Manager
  • Golf Course Superintendent
  • Head Golf Professional
  • Facilities and Infrastructure Manager
  • Director of Food and Beverage
  • Executive Chef
  • Membership Director

Core Leadership Competencies:

  • Define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies.
  • Focus on the essentials, to attend to detail, and to follow through on decisions.
  • Create a sense of followership among subordinates.
  • Attract and develop a strong supporting management team.
  • Demonstrate a strong member satisfaction ethic; interact with membership frequently, in a friendly manner.
  • Articulate the highest performance and ethical standards, demand compliance and move swiftly and positively when corrective action is warranted
  • Cope with day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

  • Minimum of 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

A pre-employment drug screen and background check will be required. The position is available August 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 14, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hōkūli’a GM/COO Cover Letter” and “Last Name, First Name, Hōkūli’a GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about The Club at Hōkūli’a, please visit www.hokuliaclub.com

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