Tag: GGA Executive Search

Executive Search: General Manager, The Surf Club

Date:

General Manager
The Surf Club
Wrightsville Beach, North Carolina

 

The Surf Club: A Timeless Gathering Place

The Surf Club, founded in 1941, was originally inspired by the residents of Wrightsville Beach to have a place to dine and entertain during the summer months when many of the inhabitants of the inland communities would come to escape the summer heat. It quickly became the hub of many of the social activities of the area and became a prominent location to hold upscale dining events during the bustling summer season.

Throughout its history, The Surf Club (the Club) has always had a very distinguished membership roster representing all factions of the business and social community. Today, the Club continues to offer a warm and inviting atmosphere for members and their guests.

Whether members are seeking casual beachside dining or elegant clubhouse events, the commitment to excellence remains unwavering. As the perfect setting to celebrate life’s special moments, the Club is also very popular for beachfront weddings, receptions, and other intimate gatherings.

Steeped in history, the Club maintains a traditional environment where members and their families gather to engage in meaningful social interactions and build lasting relationships.


POSITION SUMMARY

The General Manager reports directly to the Board President and is responsible for leading and inspiring the entire team to consistently provide Members with the best hospitality experience possible. This position oversees all operational functions of the Club. Direct reports include the Controller, Two Assistant Managers, the Culinary Director, and the Pavilion Manager.

Position Description/Requirements

 

SEARCH EXECUTIVES

 

Eric Hutchison
Director
eric.hutchison@ggapartners.com
614.271.9355

 

 

Kelly Simons
Director
kelly.simons@ggapartners.com
435-655-1509

 

Apply Now

 

Executive Search: Golf Course Superintendent, Credit Valley Golf & Country Club

Date:

Golf Course Superintendent
Credit Valley Golf & Country Club

 

“Building relationships that last a lifetime.”

Golf Course Architect Robbie Robinson once stated that when he first viewed the “raw” property, he thought that he had never seen a more perfect natural setting for a golf course. This is a high praise indeed from a man who has built golf courses all over the world.

Credit Valley Golf and Country Club combines breathtaking scenery with a consistently challenging parkland design that combines tight fairways with large and fast, undulating greens. Incorporated with 5 sets of tees, golfers of all skill levels agree that Credit Valley is a true, fair test of golf.

The course is one with nature as the river winds throughout the valley lands. Red-tail hawks and deer are seen on the course early morning and late evening as golfers begin and end their adventures. The finest course conditions are enjoyed by members and guests as the course superintendent and his staff deliver an exceptional daily golf experience.

POSITION SUMMARY
This Golf Course Superintendent is responsible for the overall maintenance and management of the entire (180 acre) property. This includes the golf course, practice facility, clubhouse landscape areas, and all other outdoor spaces. This position involves oversight of all aspects of turfgrass management, irrigation, landscaping, equipment and facility maintenance, and personnel. The person in this role will work closely with the COO and the rest of the leadership team to deliver an exceptional golf and outdoor experience to Credit Valley members and their guests. The individual will lead, educate, and foster an environment for continuous learning and improvement. Direct reports include the Assistant Superintendent and the Equipment Manager.

Position Description/Requirements

 

SEARCH EXECUTIVES

 

Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
905.475.4030

 

 

George Pinches
Director
george.pinches@ggapartners.com

 

 

Apply Now

 

Executive Search: General Manager, The Boulevard Club

Date:

General Manager
The Boulevard Club

Apply Now

The Boulevard Club – An unrivaled social and sporting oasis on the waterfront. 

The Boulevard Club is a vibrant, lakeside community carved out of the peaceful shores of Lake Ontario. As the only lakefront, multi-sport recreation and social club in Downtown/West Toronto, The Boulevard Club delivers an unmatched member experience that’s rich in history and tradition yet focused on the future. From spectacular views and year-round recreational activities to family-friendly services, an easy-access marina, and top-notch sports facilities, it simply does not get more relaxed or vibrant.

For over a century, The Boulevard Club has built a reputation around time-honored traditions, exemplary service, and unrivaled athletics programs for all ages and abilities, including tennis, badminton, water sports, fitness, swimming, pickleball, recreational gym, and more.

The Club takes pride in creating an exceptional Member experience thanks to an equally diverse and inclusive team. Team members are vital to the success of the Club and the Club continues to value and develop their exceptional staff. If you would like to lead a team of professionals and build your career at one of Toronto’s top private clubs, The Boulevard Club may be a great fit.

CORE VALUES

– Welcome and include everyone with warm hospitality.
– Listen to and recognize diverse points of view.
– Treat others with the utmost respect.
– Support continuous improvement and long-term financial viability.
– Commit to being an environmentally sustainable Club.

ABOUT THE CLUB
Member-Owned Private Club
Total Members: ~4,000
Gross Revenue: $18M
Annual Dues Revenue: $6.6M
Annual F&B Revenue: $4.5M
Full-Time Equivalent Employees: 267

AMENITIES

POSITION SUMMARY
The General Manager reports directly to the Board President and is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around sporting and hospitality experience possible. This position oversees all operational functions of the Club. Direct reports include the Director of Marketing, Communications, & Membership; Director of Finance; Human Resources Director; Clubhouse Manager; Racquets Director; Yachting Director; Athletics & Wellness Director; and the Club’s Executive Administrator.

KEY COMPETENCIES
To be successful in this role, the General Manager will need to demonstrate the following competencies. These same areas will be a focus for your performance evaluation, ensuring clear expectations and ongoing support.

Models Hospitality and Service Excellence: Creating a welcoming and exceptional experience for members and guests in all areas of the Club. Setting high standards for service and ensuring staff are well-trained and empowered to deliver.

Leadership – Interpersonal: Building strong relationships with members, staff, and board members. Demonstrating empathy, active listening, and effective communication skills to foster collaboration and address concerns.

Leads Change & Supports Innovation: Championing new ideas and initiatives that improve the club’s operations and member experience. Effectively communicating and managing change processes to gain buy-in from the Board, Members and Staff.

Values & Promotes Diversity: Fostering a welcoming and inclusive environment that respects and celebrates the diversity of the membership.

Club Governance: Understanding the legal and ethical frameworks that guide private club operations, including member rights and responsibilities, board structures, and regulatory compliance.

Emotional Intelligence: Being aware of and managing one’s own emotions, while understanding the emotions of others. This allows for navigating complex situations and building trust.

Strategic Management: Developing long-range strategic and capital planning that aligns with the club’s vision, mission, and competitive landscape. Setting goals, allocating resources, and measuring progress.

Financial Acumen: Understanding financial statements, budgeting, cost control, financial analysis, and capital funding strategies that are specific to the private club industry.

KEY RESPONSIBILITIES
The following responsibilities align with the competencies outlined above and are crucial for ensuring the Club’s continued success and member satisfaction. The GM must be able to lead with empathy, innovate strategically, and manage the club’s resources effectively while maintaining a strong focus on service excellence and inclusivity.

Models Hospitality and Service Excellence

  • Enhance Member and Guest Experience: Lead the ongoing refinement of the club’s culinary approach and oversee the operational plan to implement these improvements. This includes enhancing service standards, upgrading facilities, and reimagining the food and beverage offerings for the Club.
  • Staff Training and Empowerment: Coordinate and oversee comprehensive training programs to ensure staff are well-equipped to deliver high-quality service. Empower staff by providing them with the tools, resources, and authority to resolve issues on the spot, enhancing the overall member experience.
  • Monitor and Improve Service Standards: Regularly assess service delivery and financial viability through member feedback and performance metrics, while implementing continuous improvement initiatives to maintain high service standards.

Leadership – Interpersonal

  • Build Strong Relationships: Engage regularly with members, staff, and board members to understand their needs, concerns, and expectations. Use active listening and empathy to build trust and foster a collaborative environment.
  • Effective Communication: Maintain open lines of communication with all stakeholders, ensuring that information is shared transparently and that concerns are addressed promptly. Implement feedback mechanisms to gauge member and employee satisfaction, addressing issues proactively.
  • Conflict Resolution: Address conflicts or complaints with empathy and professionalism, ensuring that all parties feel heard and respected.

Leads Change & Supports Innovation

  • Champion New Initiatives: Lead the development and implementation of an innovative Master Plan to modernize club facilities, enhance programming, and improve overall operations. This involves driving improvements in outdated areas (dining spaces, sports facilities), and making recommendations to the Board regarding maintenance and capital allocations.
  • Manage Change Processes: Effectively communicate the benefits of change initiatives to the board, staff, and members, securing their buy-in and managing transitions smoothly. Provide clear timelines, expectations, and support during the implementation of new initiatives.
  • Continuous Improvement: Stay informed of industry trends and member preferences, using this information to drive continuous improvement in club offerings and operations.

Values & Promotes Diversity

  • Foster Inclusivity: Create an inclusive environment where all members feel welcomed and valued, regardless of their background or preferences. This includes ensuring that club programming and events cater to a diverse membership.
  • Cultural Awareness: Provide diversity and sensitivity training for staff to ensure they can effectively interact with and serve a diverse membership.
  • Diverse Programming: Expand the variety of programs and events offered to reflect the diverse interests and backgrounds of the club’s membership.

Club Governance

  • Ensure Regulatory Compliance: Stay updated on legal and ethical guidelines related to private club operations, ensuring that all club activities comply with relevant regulations.
  • Governance Best Practices: Work closely with the Board of Directors to implement governance best practices, including clear communication of member rights and responsibilities, and adherence to board structures and procedures.
  • Policy Development: Assist in the development and enforcement of club policies that align with legal standards and reflect the club’s mission and values.

Emotional Intelligence

  • Self-Awareness and Regulation: Maintain self-awareness and emotional control in all interactions, particularly in high-stress or conflict situations, to model professionalism and composure.
  • Understand and Manage Member Emotions: Be attuned to the emotional states of members and staff, using this awareness to navigate sensitive situations and build strong, trusting relationships.
  • Empathy and Support: Provide support and understanding to both members and staff during challenging times, demonstrating genuine concern for their well-being.

Strategic Management

  • Develop Long-Term Plans: Lead the creation of strategic plans that align with the club’s vision and mission, focusing on long-term sustainability and member satisfaction. This includes addressing capital investment needs and facility upgrades.
  • Resource Allocation: Ensure resources are allocated efficiently to meet strategic goals, including budgeting for necessary maintenance, improvements, and a major facilities upgrade.
  • Measure and Report Progress: Regularly assess progress towards strategic goals, using key performance indicators (KPIs) to guide decision-making and provide updates to the board, staff, and membership.

Financial Acumen

  • Financial Planning and Budgeting: Strong understanding of financial and capital management. Work closely with the Controller to support the development and management of budgets that align with the club’s strategic goals, ensuring financial stability and sustainability. This includes awareness of cost control measures and financial planning for capital projects.
  • Financial Analysis: Regularly review financial statements and performance metrics to identify areas for improvement and ensure the club remains financially healthy.
  • Optimize Revenue Streams: Explore and implement new revenue-generating opportunities while managing costs effectively, particularly in the food and beverage sector and member programming.

CANDIDATE PROFILE

The General Manager is responsible for leading the team to achieve The Boulevard Club’s strategic objectives. The ideal candidate will possess the following qualifications:

Professional Experience: Proven success as a General Manager/Chief Operating Officer at a member-focused hospitality, recreational, or resort facility of similar size and volume. Demonstrated expertise in operational management, enhancing guest experience, and leading high-impact and complex projects.

Leadership: A dynamic, results-oriented leader with a proven ability to build and motivate high-performing teams, effectively engage with a board of directors, drive a strong governance structure, and uphold the mission and vision of the Club.

Business Acumen: Strong financial acumen, including negotiating, budgeting, forecasting, and profit and loss management. Knowledge of investment and financial structuring is preferred.

Member Focus: An understanding of the culture in a membership-driven organization and a commitment to fostering exceptional member experiences.

Strategic Thinking: Ability to develop and implement strategies to drive revenue, enhance member satisfaction, and ensure the club’s long-term success.

Operational Excellence: Experience in overseeing all aspects of Club operations and events.

Communication and Collaboration: Excellent communication and presentation skills and the ability to build strong partnerships within the club and with members.

Professional Development: A passion for continuous learning and staying current with industry trends.

COMPENSATION

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary, benefits, and performance bonus.

INQUIRIES

IMPORTANT: Interested candidates should submit their resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by September 22, 2024. Those documents must be saved and submitted in Word or PDF format (save as “Last Name, First Name, Boulevard Club Resume” and ‘Last Name, First Name, Boulevard Cover Letter”) respectively to: https://bit.ly/4dz1QSb

LEAD SEARCH EXECUTIVE

 

Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
905.475.4030

 

Apply Now

 

Executive Search: Director of Golf for Oakdale Golf & Country Club

Date:

Director of Golf
Oakdale Golf & Country Club

Apply Now

 

Where friends and family connect—for nearly a century.

Oakdale Golf & Country Club (Oakdale) is a family-focused golf and country club providing high quality services and amenities to its members. Centrally located in the GTA, Oakdale has been a treasured part of members’ lives for nearly 100 years. Oakdale members enjoy a world-class 27-hole golf course complimented by a beautiful swimming pool, 6 Har-Tru tennis courts, a fitness facility and a full-service dining and lounge facility. Oakdale is Toronto’s club of choice for families. For decades, friends and family have played on its wonderful course, and generations have connected over incredible family dinners in Oakdale’s welcoming clubhouse.

The Golf Facilities
Oakdale is divided into three nines—the Thompson and Homenuik, which make up the original 18 created by Stanley Thompson, and the Knudson, which was created in 1957 by Robbie Robinson. Golfers enjoy a stunning course that is equally challenging for both the recreational and scratch golfer. A comprehensive practice facility, golf simulators and well-stocked, full-service Pro Shop round out the Club’s facilities. The Club has hosted several professional and amateur championships, including the 2023 RBC Canadian Open.

For more information on Oakdale Golf & Country Club, please visit www.oakdalegolf.com

THE POSITION

The Director of Golf reports directly to the General Manager and is part of the Senior Leadership Team. The person in this position will oversee all aspects of golf operations, including instruction, pro shop management, and member relations. This role requires a strong focus on enhancing the overall member experience while driving the golf department’s success. The Director is responsible for developing and executing a retail marketing plan to boost pro shop revenue and member satisfaction. This includes identifying and recommending amenities to enhance member retention. A key performance indicator will be the management of the retail operation’s profitability while simultaneously growing the golf business through increased usage, tournaments, and exceptional member engagement.

KEY COMPETENCIES

To be successful in this role, the Director of Golf will need to demonstrate the following competencies. These same areas will be a focus for your performance evaluation, ensuring clear expectations and ongoing support.

Leadership: Strong leadership skills to motivate and inspire staff and players to achieve their best. Create a positive and inclusive environment, delegate tasks effectively, and lead by example through professionalism and a strong work ethic.

Business Management: An understanding of basic business principles and applies them to the golf operation. This involves setting and managing budgets, monitoring labor, controlling inventory, analyzing sales data, and developing strategies to balance the importance of revenue growth with member experience.

Professional Development: Continuously improve their own skills and coaching techniques. Stay up to date on industry trends, technologies, and best practices, actively seeking opportunities to learn through workshops, conferences, and certifications. They may also share knowledge through mentorship or coaching colleagues.

Innovation and Technology: Being aware of current industry trends, best practices, and competitive landscape. Embracing new technologies that enhance the golfer’s experience. This includes launch monitors, swing analysis tools, course management systems, and online platforms.

Golf Operations & Member Experience: Understanding golf course maintenance principles, work collaboratively with the Director of Property (Superintendent) to ensure course playability and aesthetics. Maintain practice facilities and identify any maintenance concerns promptly. Enforce golf course regulations and Rules of Golf. Includes a proactive approach to identifying and mitigating risks to member and employee safety.

KEY RESPONSIBILITIES

Leadership and Team Building

  • Build and lead a high-performing golf team, fostering a culture of excellence and teamwork.
  • Develop and implement staff training programs to enhance skills and knowledge.
  • Create a positive and inclusive work environment that promotes employee engagement and satisfaction.
  • Engage with the Golf Committee to coordinate events while ensuring adherence to Oakdale’s policies and procedures.

Member Experience and Satisfaction

  • Prioritize member satisfaction by delivering exceptional service and creating memorable experiences.
  • Develop and implement programs and events to enhance member engagement and retention.
  • Foster strong relationships with members, understanding their needs and preferences.

Golf Operations and Course Management

  • Oversee daily golf operations, including tee time management, course setup, and pace of play.
  • Collaborate with the Golf Course Director of Property (Superintendent) on course maintenance, playability, and the golf calendar.
  • Enforce golf course rules and etiquette to ensure a positive playing environment for all members.
  • Manage golf cart fleet, rental equipment, and range facilities.

Instruction and Player Development

  • Develop and implement comprehensive golf instruction programs for members of all skill levels.
  • Recruit and manage a team of qualified golf professionals to deliver high-quality instruction.
  • Create a vibrant junior golf program to foster the next generation of golfers.

Pro Shop Management

  • Manage the pro shop operations, including merchandise selection, inventory control, and staff development.
  • Develop and implement marketing strategies to increase pro shop sales and revenue.
  • Ensure the pro shop provides exceptional customer service and meets the needs of members.

Financial Management

  • Develop and manage the golf department budget, including revenue and expense forecasting.
  • Analyze financial performance and implement strategies to improve profitability.
  • Explore new revenue streams and opportunities to increase golf department revenue.

Membership Marketing and Communication

  • Communicate effectively with members, staff, and external stakeholders.
  • Utilize technology and social media to promote the golf course and club amenities.

Security and Safety

  • Collaborate with club management to implement and maintain security protocols.
  • Ensure a safe and secure environment for members, staff, and guests.

CANDIDATE PROFILE

The Director of Golf plays a pivotal role in achieving Oakdale’s strategic objectives. The ideal candidate will possess the following qualifications:

  • Professional Experience: Class A member of the PGA of Canada with Director of Golf/Head Professional or comparable experience.
  • Leadership: A dynamic, results-oriented leader with a proven ability to build and motivate high-performing teams.
  • Business Acumen: Strong financial acumen, including budgeting, forecasting, and profit and loss management.
  • Member Focus: A deep understanding of private club culture and a commitment to fostering exceptional member experiences.
  • Strategic Thinking: Ability to develop and implement strategies to drive revenue, enhance member satisfaction, and ensure the club’s long-term success.
  • Operational Excellence: Experience in managing all aspects of golf operations, including course maintenance, pro shop, and events.
  • Communication and Collaboration: Excellent communication skills and the ability to build strong partnerships within the club and with members.
  • Professional Development: A passion for continuous learning and staying current with industry trends.

COMPENSATION

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary, benefits, and potential for bonus.

INQUIRIES – APPLICATION PERIOD HAS CLOSED.

LEAD SEARCH EXECUTIVES

 

Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
905.475.4030

 

 

Jeff Germond
Director, GGA Partners
jeff.germond@ggapartners.com

 

Apply Now

 

Executive Search: General Manager/Chief Operating Officer for Delray Dunes Golf & Country Club

Date:

General Manager/Chief Operating Officer
Delray Dunes Golf & Country Club

“Delray Dunes Golf & Country Club’s Vision is to Perpetuate a Social Culture Where Members Can Entertain Guests, Nurture Families, and Enjoy Leisure Time Pursuits Among Enduring Friendships.”

The mission of Delray Dunes Golf & Country Club is to enrich the lives of its members, their families, and guests. With many golf and country club options in the area, Delray Dunes stands out due to its small, diverse membership, unique playing protocol, and fair amount of flexibility. The club offers an active, inviting, and enjoyable golf schedule for men, women, mixed groups, and juniors. Women golfers especially appreciate being part of the highly engaged women’s competitions and networking events.

The atmosphere at Delray Dunes is natural, reflecting the surrounding beauty. Carlton Blunt, the Founder of Delray Dunes, envisioned a peaceful, pastoral community—a family club. Delray Dunes has preserved this character and charm, maintaining a standard of excellence for its residents. Financially healthy and privately owned, the club is situated on 337 acres with 323 home sites, including 200 single-family homes and 123 freestanding villas in seven distinct styles. Most homes offer views of the golf course or the lakes. Remarkably, eleven original homeowners from 1969 still reside here, and the community is enriched by multi-generational families. Delray Dunes is a guard-gated community with roving patrols.

What makes something special is when you keep returning time after time. What makes something uniquely special is when your legacy returns as well. Delray Dunes is unique for having many first, second, third, and even fourth-generation residents. Currently, there are over 41 Legacy Members, underscoring the club’s special appeal.

ABOUT THE CLUB

  • Member-owned private club (mandatory membership with home purchase)
  • HOA: separate entity
  • Total members: 425
  • Gross revenue: $10.5M
  • Annual dues revenue: $7M
  • Annual F&B revenue: $2.45M
  • Annual rounds of golf: 30,500
  • Full-time equivalent employees: 95

CORE VALUES

The following values represent the priorities that will drive leadership decisions:

  • Friendship and high-quality social interaction
  • Fun place to be a member or guest
  • Exceptional staff service quality throughout the Club
  • Honesty, integrity and professionalism in governance, management, and communication
  • Leadership and governance with no personal or hidden agendas
  • Financial accountability to the membership
  • Unwavering commitment to excellence and continuous improvement

AMENITIES

  • 26,000 square foot Florida-style clubhouse
  • 18-hole championship golf course designed by Pete Dye
  • Fully stocked Golf Retail Shop (owned by the Golf Professional)
  • Main Dining Room
  • Private Dining/Meeting Room
  • Grille Room
  • Loggia – new outdoor bar and dining area
  • Fitness Center with state-of-the-art True equipment and a studio for fitness classes
  • 2 Har-Tru Clay lighted tennis courts
  • Resort style swimming pool.
  • Children’s playground
  • Men’s & Ladies Card rooms
  • Men’s & Ladies Locker rooms
  • Library

POSITION OVERVIEW
Delray Dunes General Manager/COO is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including, but not limited to, Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Tennis, Wellness, Administration, and Housekeeping.

In each of these realms, meeting expectations means Members’ needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager/COO should set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of Delray Dunes’ core values in every interaction with Members, guests, and Delray Dunes team.

It is essential that the General Manager/COO be able to communicate, build relationships with, and ensure common goals and objectives are met with the staff, Members, and Board of Directors. Although the GM/COO does not oversee the Homeowner’s Association (HOA), ongoing involvement and collaboration between with the Club (GM/COO, Golf Superintendent) and the HOA is essential.

KEY COMPETENCIES
To be successful in this role, you will need to demonstrate the following competencies. These same areas will be a focus for your performance evaluation, ensuring clear expectations and ongoing support.

Leadership – Interpersonal & Values & Promotes Diversity: A charismatic and emotionally intelligent leader with the ability to build strong relationships with members, staff, and board members. This professional demonstrates empathy, active listening, and effective communication to foster a collaborative, inclusive, and respectful environment.

Models Hospitality and Service Excellence: With a passion for exceeding expectations, this individual will set high standards for service across all departments. He/She will ensure staff are well-trained, empowered, and committed to delivering exceptional member experiences.

Club Governance & Strategic Management: Possesses a deep understanding of the legal and regulatory frameworks governing private clubs, member rights/responsibilities, and board structures. This leader will develop and execute long-term plans aligned with the Club’s vision, mission, and competitive landscape. The GM/COO will set clear goals, allocate resources effectively, and measure progress towards strategic objectives.

Financial Acumen: Proven ability to understand and manage the Club’s financial health. This includes overseeing the annual budgeting process, collaborating with the CFO, and ensuring financial stability.

Leads Change & Supports Innovation: Hands-on approach to champion innovative ideas and initiatives that improve operations and the member experience, effectively communicating and managing change processes. Strategic Planning.

RESPONSIBILITIES

  • Oversee all operational aspects of Delray Dunes, ensuring seamless member and guest experiences while fostering a high-performing and motivated team.
  • Possess an understanding of the game of golf and translate that knowledge into action for exceptional member experiences.
  • Foster open communication with the Board, Committee Chairs, and staff through regular meetings and updates, ensuring alignment with priorities and objectives.
  • Build strong and meaningful relationships with members and staff, addressing their needs and concerns promptly and professionally.
  • Continuously develop and empower the Delray Dunes team, fostering a culture of learning and career growth.
    Ensure the clubhouse and facilities are maintained to the highest standards, reflecting Delray Dunes’ elegance.
  • Leverage industry networks to identify and implement best practices and cutting-edge concepts while demonstrating continuous learning within the private club space.
  • Lead with a service-oriented mindset, demonstrating confidence and composure while addressing challenging situations.
  • Ensure all staff exemplify the Club’s mission and take swift action when expectations are not met.
  • Remain apprised of legal and legislative trends affecting the Club and work with the Board to ensure compliance.
  • Represent Delray Dunes with professionalism and tact on and off-site, upholding the Club’s values in all interactions.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • College degree and CCM or CCE certification required or in progress.
  • 5 years of leadership experience at a premier private club.

REPORTING STRUCTURE
The position reports to the Board of Directors through the Club President.

DIRECT REPORTS
Director of Golf, Tennis Vendor, Executive Chef, Assistant General Manager, Dining Room Manager, Golf Course Superintendent, Membership Director, Controller and Administrative Staff.

COMPENSATION
Delray Dunes Golf Club will offer an extremely attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS HAS CLOSED

Search Team

Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
905.475.4030

 

 

Eric Hutchison, MBA, Ph.D.
Director, GGA Partners, USA, LLC
eric.hutchison@ggapartners.com
614.271.9355

 

 

Executive Search: General Manager/Chief Operating Officer for Bayview Golf & Country Club

Date:

General Manager/Chief Operating Officer
Bayview Golf & Country Club

Bayview is an outstanding, all-season Toronto Country Club that has been a treasured part of members’ lives for nearly 60 years. Centrally located in the GTA, Bayview offers a world-class golf course complemented by exceptional sports, recreation, dining, and social experiences, centered in a modern, full-service family private club setting with tennis, aquatics, and fitness facilities.

In addition to its Top 100 ranked golf course, Bayview features a state-of-the-art indoor practice facility with four TrackMan® units, along with a short game chipping area and putting green, providing a year-round golf experience. Members play tennis and pickleball outdoors in the summer and indoors in the winter on Bayview’s six high-quality Har-Tru courts. The Club offers a range of tennis programs, from friendly daily play to competitive tournaments and inter-club competitions. Bayview is a cottage in the city. Its 13,000 sq. ft. complex features a sparkling, heated swimming pool, sunning deck, swimming lanes, splash pad and wading pool for kids, along with delicious poolside dining. The fitness offering includes a professionally staffed and well-equipped 4,000 sq. ft. gym, studio space, and Wellness services in the two treatment rooms.

Bayview has a rich history and is well-positioned for future success due to its strong and diverse membership roster, industry-leading management team, significant clubhouse and golf course improvements.

THE POSITION

Bayview Golf and Country Club seeks a dynamic and experienced leader to serve as General Manager/Chief Operating Officer (GM/COO). The GM/COO will be responsible for all facets of Club operations, ensuring a premier member experience and the continued success of Bayview as a Tier 1 private club.

This position is an exciting opportunity for a results-oriented individual passionate about the private club industry. The ideal candidate will demonstrate a strong blend of leadership, financial acumen, and interpersonal skills. They will also champion diversity and inclusion, fostering an environment of belonging for all members and staff.

Key Competencies
To succeed in this role, you must demonstrate the following competencies. These same areas will be a focus for performance evaluation, ensuring clear expectations and ongoing support.

Club Governance: Demonstrated understanding of the legal and ethical frameworks that govern private clubs, including member rights/responsibilities, board structures, and regulatory compliance. Experience navigating complex governance issues and ensuring the Club operates with the highest integrity.

Values & Promotes Diversity: A proven record of creating a welcoming and inclusive environment that celebrates our membership’s diverse perspectives and experiences. Building trust and rapport with members and employees from all backgrounds is essential.

Leadership – Interpersonal: A charismatic leader with exceptional people skills, fostering strong relationships with members, staff, and board members. Leverage empathy, active listening, and effective communication to build a collaborative environment, address concerns, and navigate complex situations. Provide clear direction, expectations, and ongoing performance feedback to motivate and empower employees to deliver exceptional service, enhancing the member experience.

Emotional Intelligence: A high degree of emotional intelligence, with the ability to manage one’s own emotions while understanding and responding effectively to the feelings of others. This skill is crucial for building trust and navigating complex situations.

Strategic Management: Demonstrated ability to develop and execute long-term plans that align with the Club’s vision, mission, and competitive landscape. Experience setting clear goals, allocating resources effectively, and measuring progress toward strategic objectives.

Models Hospitality and Service Excellence: A passion for exceptional service that exceeds member and guest expectations. Ability to set ambitious standards for service and ensure staff are well-trained, empowered, and committed to delivering an extraordinary experience that reflects Bayview’s position as a Tier 1 private club.

Leads Change & Supports Innovation: An initiative-taking leader who champions innovative ideas and initiatives that improve the Club’s operations and enhance the member experience. Possesses strong change management skills to communicate and gain stakeholders’ buy-in effectively.

Financial Acumen: A solid understanding of financial statements, budgeting, cost control, and financial analysis specific to the private club industry. Experience in developing and managing budgets, ensuring fiscal stability, and providing sound financial guidance to the Board.

RESPONSIBILITIES

Membership Experience

  • Develop and deliver an exceptional member experience that surpasses expectations and reflects Bayview’s position as a premier club.
  • Oversee all aspects of the Club’s operations to ensure the highest standards of service and activities.
  • Foster strong member relations and develop programs to attract new members and retain existing ones.
  • Ensure a smooth onboarding process for all new members, personally welcoming them to the Bayview community.
  • Maintain a visible and accessible presence throughout the Club, engaging with members and fostering a sense of community.

Our People

  • Cultivate a positive and inclusive work environment that prioritizes teamwork and mutual respect.
  • Develop and manage human resource policies that are fair and compliant with all laws and support employee well-being.
  • Set clear goals and objectives for direct reports, providing ongoing feedback and coaching for continuous improvement.
  • Implement a robust succession planning process to develop future leaders within the Club.
  • Maintain an open-door policy and be readily available to all employees.

Operational Excellence

  • Develop and implement best-in-class operating procedures, programs, and methods across all departments.
  • Lead and mentor department managers, promoting their professional development and supporting their success.
  • Partner with the Board and Finance Committee to develop and execute the Club’s annual financial plan, including budgeting, monitoring financial performance, and taking corrective action as needed.
  • Stay current with industry trends and implement best practices to improve Bayview’s operations consistently.
  • Lead the development of the Club’s strategic and tactical plans, ensuring alignment with long-term goals.
  • Oversee compliance with all applicable legal and regulatory requirements.

Communication

  • Provide clear and timely communication to the Board, President, employees, and members.
  • Actively solicit and incorporate feedback from members and employees on their experience, engagement, and sense of belonging at the Club.
  • Collaborate effectively with the Board to ensure transparency and shared ownership of the Club’s success.

DIRECT REPORTS

Assistant General Manager, Director of Finance, Director of Golf, Activities and Junior Development, Director of Agronomy and Grounds, Clubhouse Manager, Fitness, Wellness and Aquatics Manager, Director of Tennis, and Director of Human Resources.

CANDIDATE PROFILE

Education:
A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Leadership: Proven track record as a senior leader with experience managing a team of direct reports within a private golf and country club, top-tier golf facility, or resort.
  • Industry Knowledge and Passion: Demonstrated enthusiasm and understanding of the unique qualities that define a premium country club experience.
  • Hospitality Background: Hospitality industry experience is a plus.
  • Board Collaboration: Experience working collaboratively with a Board of Directors that utilizes established club governance structures and processes to achieve success for both the Club and the GM/COO.
  • Preferred Credential: A Certified Club Manager (CCM) designation is a valued qualification.

Note: The position is currently vacant.

COMPENSATION

The Club will offer an attractive compensation package commensurate with experience, including a competitive base salary and benefits. The GM/COO also participates in the Club’s performance bonus award program.

INQUIRIES

APPLICATION PERIOD HAS CLOSED.

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

Executive Search: Head Golf Professional for Burlington Golf & Country Club

Date:

 

Head Golf Professional
Burlington Golf & Country Club

Apply Now

Burlington Golf and Country Club (BGCC) is a premier private golf, curling, social, and member dining facility founded in 1922 and located on the shores of Lake Ontario. In 2023, the City of Burlington was ranked first as the most livable city in Ontario and fifth in Canada – BGCC exemplifies why. Our mission is to enrich the lives of our members by providing an exceptional golf, curling and social experience that fosters friendship and fellowship within a safe and secure private setting in a fiscally responsible manner. Our vision is to be the Club of choice by creating a friendly environment, embracing feedback from our members, keeping our facilities and offerings relevant and fresh, caring for our staff and being a good neighbour in our community.

BGCC is a year-round club with a very full and active membership. It is a place where golfers, curlers and social Members can relax among their peers and enjoy the many sport and social activities offered throughout the year. It was recently ranked the 61st best course in Canada by ScoreGolf and currently enjoys a golf waitlist of approximately 115 future Members.

ABOUT THE CLUB

  • BGCC’s Facilities Include:
  • 18-hole Stanley Thompson golf course – currently ranked 61st in Canada
  • 6 curling sheets
  • Newly renovated premium clubhouse including:
    • Formal dining area
    • Expansive casual dining lounge and waterfront patio
    • Two Golf simulators
    • Banquet Facilities

Club Overview:

  • Total members: 1,610
  • Total Shareholders (golf): 662
  • Initiation fee + shareholder price: $45K
  • Annual Shareholder dues: $6,042
  • Annual facility improvement fee: $960
  • Annual dues revenue: $4.48M
    • Golf: $579 M
    • Curl $0.464 M
    • Social $0.442 M
  • Gross revenue: $10.9M
    • Operating and Food & Beverage: $9.79 (Includes dues, carts and green fees)
    • Capital Levies: $.708M
    • Initiation: $.385 M
  • F&B revenue: $4.5M
  • Average member age: 60.2 y/o
  • Rounds of golf annually: 32K

The Position

The role of Head Golf Professional at Burlington G&CC – offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced, and respected professional. The Head Golf Professional is looked upon to set the standard for golf operation by providing world-class programs, services, and leadership. The individual will promote an enthusiastic professional atmosphere focused on Member enjoyment and satisfaction through a visible, accessible, and professional management/leadership style.  The Head Golf Professional will work with the Professional team to address Members concerns, complaints, and compliments, and with the Membership Coordinator to provide new member orientation in a timely manner.

Competencies:

 To be successful in this role, you will need to demonstrate the following competencies. These same areas will be a focus for your performance evaluation, ensuring clear expectations and ongoing support. 

  • Leadership: Strong leadership skills to motivate and inspire staff and players to achieve their best. Create a positive and inclusive environment, delegate tasks effectively, and lead by example through professionalism and a strong work ethic.
  • Instruction and Golf Programming: Develop and oversee golf instruction and player development programs. Deliver clear and personalized golf instruction, catering to individual needs and learning styles. Develop and manage tournament programs for different customer segments.
  • Professional Development: Continuously improve their own skills and coaching techniques. Stay up-to-date on industry trends, technologies, and best practices, actively seeking opportunities to learn through workshops, conferences, and certifications. They may also share knowledge through mentorship or coaching colleagues.
  • Golf Operations & Member Experience: Understanding golf course maintenance principles, work collaboratively with the superintendent to ensure course playability and aesthetics. Maintain practice facilities and identify any maintenance concerns promptly. Enforce golf course regulations and Rules of Golf.
  • Technology and Innovation: Embracing new technologies that enhance the golfer’s experience. This includes launch monitors, swing analysis tools, course management systems, and online platforms.
  • Business Management: An understanding of basic business principles and applies them to the pro shop. This involves setting and managing budgets, controlling inventory, analyzing sales data, and developing strategies to increase revenue and profitability.
  • Marketing and Communication: Promote the course, pro shop services, and instruction programs. Build strong relationships with members and potential customers, utilize various marketing channels to reach target audiences, and communicate clearly and professionally with everyone they encounter.
  • Sustainability: Understand and promote sustainable golf course management practices. This includes water conservation, using environmentally friendly products, educating golfers and staff on sustainability, and minimizing the environmental impact of course operations.
  • Financial Management: Exploring alternative revenue streams and optimizing pricing structures.

Targeted Qualities:

  • Visibility to Members & Guests: Oversee all golf activities, operations, services, and staff scheduling to ensure smooth operations and a positive experience. Building rapport and fostering a welcoming environment by playing golf with members/patrons of all skill levels as time and duties permit. Collaborate closely with the Golf Course Superintendent to ensure optimal course conditions while contributing to a visually appealing and enjoyable course.
  • Develop and oversee golf instruction and player development programs that provide opportunities for members to improve their game, including those for beginners and families. Utilize technology to enhance the member experience (e.g., online booking systems, mobile apps for scorekeeping). Demonstrate diplomacy in enforcing club policies and addressing grievances.
  • Staff Management: Recruit, hire, train, and supervise staff across various roles while building a strong and motivated team. Implement policies, and procedures, conduct staff meetings and provide clear expectations while fostering effective communication.
  • Professional Development & Relationships: Maintain a positive professional image within the golf community and organization. Maintain Professional Membership Status (i.e., PGA, LPGA, CPGA, etc.) while demonstrating expertise and commitment to the profession. Work closely with Golf Committee (Club Governance and collaborating with leadership on club direction). Maintain a close working relationship with other department heads, ensuring seamless collaboration across departments.
  • Financial Management: Assist in budgeting, forecasting, and revenue/expense analysis.
  • Membership Growth & Inclusivity: Catering to diverse demographics (i.e., the needs and interests of women, juniors, and minority golfers) with the goal of expanding the club’s reach and developing programs that attract a wider range of members. Develop and manage tournament programs for different customer segments by creating events that appeal to various interests and skill levels.

Required Qualifications:

  • Minimum 5 years’ experience as a Head Professional or Head Golf Professional.
  • Class ‘A’ member of the PGA of Canada, PGA of America
  • Computer literate: Excel, Word, Golf Genius, P.O.S. programs
  • Possess the highest level of understanding in the rules of golf, tournament formatting, scoring, and handicapping.

Compensation:

Burlington will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application:

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by July 21st, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Burlington HP).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

 

 

 

 

Executive Search: General Manager for Country Club of Charleston

Date:

General Manager
Country Club of Charleston

The Country Club of Charleston is a prestigious private club located in the heart of Charleston, South Carolina. Since its establishment in 1900, the club has cultivated a rich heritage, offering its members a well-managed, family-oriented environment that caters to their diverse interests. In 1925, the club moved to its present location on the McLeod Plantation, which consists of 900 acres on the Ashley River. The 26,000 sq. ft. clubhouse, considered a focal point in Charleston, was built on top of a bluff overlooking Charleston Harbor.

The Board of Directors is committed to overseeing the club’s operations to promote a vibrant atmosphere for both social and sporting events, all within the context of its pristine facilities.  The club is currently planning a full golf course renovation to commence in December 2025.

The Country Club of Charleston has a rich tournament history and a long tradition of supporting the game of golf. The Azalea Invitational is hosted every year before the Masters. Today the Azalea has developed into a National Amateur Event with players from across the country and an impressive list of former champions.  The Club also hosts the Beth Daniel Junior Invitational and the Azalea Senior each year.  In addition to the invitational, the Club has hosted 27 State Championships, the 2019 U.S. Women’s Open, and is actively pursuing additional major amateur championships in the next 5-10 years.

CLUB OVERVIEW:

Established: 1900 (124 Years Old)

Initiation Fee: $85,000

Annual dues: Full membership $10,200

Total Number of Members: 896

Total Employees: 162

Direct Reports

Food and Beverage Manager; Executive Chef; Director of Finance and Administration; Director of Golf; Golf Course Superintendent; Director of Tennis; and Director of Facilities.

Amenities

18-hole championship course, par 72, designed by Seth Raynor in 1925.

6 outdoor lighted courts (5 Har-Tru Clay & 1 Har-Tru Hard Court).

Outdoor resort-style, zero-entry pool.

Family Activity Center (FAC), a 24/7 fitness facility with a wide range of equipment and classes.

Dining Facilities:

Lounge/Bar that seats 32

Formal Dining Room that seats 35

Casual Grill Dining Room with Terrace Seating that seats 98

Outdoor Pool Café that seats 70

Upstairs Ballroom that seats 200

 

POSITION OVERVIEW:

Lead a thriving private club environment:  The General Manager plays a pivotal role in shaping the member experience by overseeing all Club operations. Your focus will be on creating a welcoming and exceptional environment that fosters member satisfaction and loyalty.

Champion Strategic Growth:  You’ll work collaboratively with the Board of Directors to develop and execute a long-term vision for the Club.  This includes identifying and implementing innovative strategies that enhance member experience and optimize financial performance.

Build a High-Performing Team:   You’ll foster a collaborative and results-oriented work environment, empowering your team to deliver exceptional service.  Your leadership skills will be crucial in building strong relationships with staff, identifying and developing top talent.

Drive Operational Excellence:  You’ll ensure efficient and cost-effective club operations, implementing continuous improvement initiatives that elevate service standards and member satisfaction.

Competencies:

To be successful in this role, you will need to demonstrate the following competencies. These same areas will be a focus for your performance evaluation, ensuring clear expectations and ongoing support.

 

  • Models Hospitality and Service Excellence: Creating a welcoming and exceptional experience for members and guests. Setting high standards for service and ensuring staff are well-trained and empowered to deliver.
  • Leadership – Interpersonal: Building strong relationships with members, staff, and board members. Demonstrating empathy, active listening, and effective communication skills to foster collaboration and address concerns.
  • Displays Emotional Intelligence: Being aware of and managing one’s own emotions, while understanding the emotions of others. This allows for navigating complex situations and building trust.
  • Leads Change & Supports Innovation: Championing new ideas and initiatives that improve the club’s operations and member experience. Effectively communicating and managing change processes to gain buy-in from members and staff.
  • Club Governance: Understanding the legal and ethical frameworks that guide private club operations, including member rights and responsibilities, board structures, and regulatory compliance.
  • Strategic Management: Developing long-term plans that consider the club’s vision, mission, and competitive landscape. Setting goals, allocating resources, and measuring progress.
  • Accounting: Understanding financial statements, budgeting, cost control, and financial analysis specific to the private club industry.

Targeted Qualities:

 Leadership

  • Builds High-Performing Teams: Creates a collaborative environment where staff thrive and departments work seamlessly together.
  • Develops Top Talent: Identifies and mentors high-potential staff, addressing any skill gaps through training and development.
  • Member-Centric Leadership: Cultivates a “Members First” culture by prioritizing member needs and fostering strong relationships.

 Strategic Vision

  • Innovation Champion: Drives positive change by championing new ideas and initiatives that enhance member experience and club operations.
  • Action-Oriented Planning: Develops clear action plans to achieve strategic goals, translating vision into tangible results.

 Financial Acumen

  • Cost-Conscious Management: Demonstrates a strong understanding of private club finances and implements strategies to optimize costs while maintaining service excellence.

 Communication & Results

  • Engaging Communicator: Effectively communicates with members and staff, fostering transparency and buy-in for changes.
  • Data-Driven Decisions: Analyzes member feedback (surveys) and other data to identify areas for improvement and measure the success of initiatives.
  • Results-Oriented: Sets clear goals, motivates the team, and ensures achievement of objectives.

Candidate Qualifications

Educational Requirements

  • Hospitality/Business Management degree preferred.
  • In lieu of a degree, substantial private golf club or hospitality experience will be considered.
  • CCM and CCE certification preferred.

EXPERIENCE:

  • Previous success as a General Manager at a Private Country Club.
  • A minimum of 5 – 7 years of progressive Private Club management experience, strong financial acumen, exceptional administrative skills, and thorough knowledge of food and beverage. We are looking for someone who:
    • Has identified and led initiatives and programs to enhance member experience and increase Club usage.
    • Has implemented a vision of success for F&B, addressing staffing, service, training, standards, consistency, member experience, policies/procedures, etc.
    • Experience hosting Invitational and Championship Tournaments.
  • Experience developing/implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets, with a strong understanding of hospitality and service balanced against financial efficiencies.
  • A team builder in the industry who has a history of attracting, developing, and retaining a high-performing team.
  • A personable style and visibly engaged presence with members, guests, and staff.

COMPENSATION AND BENEFITS:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications. Other benefits include:

  • Health, Dental, and Vision insurance per Country Club of Charleston benefit package.
  • 401(k) plan, paid time off
  • Professional dues and educational allowance with emphasis on continuing education.
  • Relocation assistance

This position has been filled.

Lead Search Consultant: 

Michael Gregory, Managing Partner & Director
GGA Partners™
michael.gregory@ggapartners.com

For more information about the Country Club of Charleston please visit: https://www.countryclubofcharleston.com/

 

Executive Search: General Manager for Royal Colwood Golf Club

Date:

General Manager
Royal Colwood Golf Club

Apply Now

Royal Colwood Golf Club is a private golf club located in Victoria, British Columbia, Canada. Designed by Arthur Vernon Macan in 1913, Royal Colwood is a traditional style parkland championship course set amongst 450 year-old Douglas Firs and majestic Garry Oaks. The course continues to be ranked amongst Canada’s best. The membership of Royal Colwood includes all ages, skill levels, and walks of life, and is united by the common love for the grand game of golf. One of a select few in the world, Royal Colwood received its Royal designation from King George V in 1931. Royal Colwood members enjoy full reciprocal playing privileges at 68 private clubs, of which 42 enjoy the Royal designation, around the world.

ABOUT THE CLUB

Age of Club: 111
Entrance fee: $15,000
Annual dues: $4,500
Total Number of Members: 731
Total employees: 73

Vision, Mission, and Values:

VISION
To Be the Club of Choice on Vancouver Island

MISSION
To be the best golf club on Vancouver Island operated for the benefit of all members, their guests and future members, in a financially sound manner that promotes the game of golf, the unique heritage of our club and the benefits and responsibilities of private club membership.

VALUES

  • Community of Members – We recognize and celebrate member contributions, accomplishments, shared values and common interests.
  • Fun – Each and every day members have fun and enjoy their club.
  • Stewardship – Each generation of members leaves the club in better condition for the next generation.
  • Grow the Game – We further the development, growth and enhancement of the game of golf.
  • Accountability – We conduct our business with sound financial management practices and in a transparent, fair, and consistent manner.
  • Respect – We maintain positive and respectful relationships with employees, vendors, neighbours, local governments etc.

GENERAL MANGER RESPONSIBILITIES

Position Summary:

Reporting directly to the elected President, and thereby the Board of Directors (Board) at large, the General Manager (GM) serves as chief operating officer of the Club. In alignment with the Club’s vision, mission and values, the GM’s primary role is to lead and ensure the effective operations of the Club, to build continuously the quality of the Royal Colwood experience by the Club’s members and guests, and ensure our course continues to be ranked and known as amongst Canada’s best.

  • You will manage all aspects of the Club including; all activities; communications involving members, their guests, employees, community, government and industry; coordination of the development, and implementation of marketing programs for member recruitment and food and beverage services. You will be responsible for all operating policies and procedures, for developing, implementing, and monitoring the operating and capital budgets, and for controlling costs, and for all human resource policies and processes.
  • You will lead the management team, demonstrate modern and innovative leadership practices and will promote a positive, engaging and superior service culture. You are a pro-active, empowering leader and developer of teams, ensuring that appropriate superior standards of operation are in place and consistently executed.
  • Highly visible and interactive, you are professional in personal style, demeanor and presence, and are comfortable interacting with our members, guests, staff and all other stakeholders. You possess proven experience leading a team of friendly, engaging and passionate staff who are sincere about delivering an excellent member experience. Extensive and progressive management experience in a well-regarded hospitality, private club or exceptional member/guest service environment is required. Experience leading a golf club will be a definite asset.
  • You must be able to demonstrate strong financial literacy, proven skills relevant to success in a changing golf club world, and have an intuitive strength in building consensus, setting clear and measurable goals, and executing effectively to meet these targets. You understand the elements of good governance, best practices, human resource management and legislative responsibilities. Leader and developer of teams, ensuring that appropriate superior standards of operation are in place and consistently executed.

The GM will be responsible for the following:

  • Implements and administers all policies and direction established by the Board and provides strategic advice and recommendations to the Board and Committees about all matters of operation. Attends and records meetings of the Club’s Executive Committee and Board and coordinates and serves as ex-officio member of appropriate Club committees.
  • In alignment with Board direction and approval, leads development of the Club’s annual business plan and provides regular reports to the Board on progress.
  • For effective Club operations, develops, implements and evaluates operational policies, programs, initiatives, procedures and processes, ensuring the Club is operated in accordance with all applicable local, provincial and federal laws and ensuring the appropriate care and maintenance of all the Club’s physical assets and facilities.
  • Leads development of operating and capital budgets according to the budget calendar, monitors monthly and other financial statements, manages cash flow and establishes controls to safeguard funds and proposes effective corrective actions to the Board as required. This includes ensuring compliance with purchasing policies and procedures.
  • Leads development, implementation and evaluation of marketing initiatives for member recruitment and retention and ensures a strong new member orientation experience to all aspects of the Club.
  • Establishes and pursues opportunities for promotion and marketing of the Club’s facilities and services.
  • Develops and maintains a robust communications strategy for internal and external audiences to support the effective recruitment and retention of members, ensure a professional, high-quality guest and member experience, and safeguard the well-regarded reputation of the Club. This includes leadership presence and connection with members and guests and developing and implementing feedback opportunities and/or surveys of members’ satisfaction to identify actions to improve member and guest experience at the Club.
  • Represents the Club locally, nationally and internationally and communicates the Club’s positions in discussions with neighbours, community, governments, and the golf industry to enhance the prestige of the Club, protect the interests of the Club, and support the community.
  • Supervises all department heads ensuring the highest standards and effective operation of their respective departments and the effective operation of the managerial team at large. This includes developing and implementing human resources programs, initiatives, policies and procedures to ensure effective recruitment, training, development, and retention of motivated, engaged and service-oriented staff. The GM also serves as the representative of the Club as employer in negotiating the union agreement for grounds crew employees.
  • Maintains membership with the Club Management Association of Canada and other professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.

Knowledge Skills & Abilities:

  • Strong leadership and empowerment skills – demonstrating modern and innovative leadership practices to ensure a positive, engaging and superior service culture.
  • Passion for service excellence – pursues and ensures a culture of superior service through all Club operations.
  • Exceptional interpersonal skills – highly visible, interactive, personable and professional and comfortable interacting with members, guests and stakeholders at all levels.
  • Strong strategic planning and implementation skills.
  • Strong relationship builder with an intuitive strength in building consensus, fostering trust, listening to understand, and solving problems creatively.
  • Exceptional results orientation and goal setting – strong administrative/managerial skills and exceptional results orientation with the ability to translate Board direction into actions and results and executing effectively to ensure success of Club operations.
  • Strong financial literacy to effectively oversee all financial operations and ensure financial success.
  • Proven skills relevant to success in a changing golf and club industry world.
  • Proven skills providing internal and/or external data to support Board decisions and strategic direction. This is supported by developing good external and internal relationships.
  • Strong written and verbal communication skills.
  • Knowledge of good governance, best practices, human resource management and relevant legislation (e.g. BC Society Act, Freedom of Information and Protection of Privacy Act, BC Liquor Control and Licensing Act, BC Employment Standards)

Direct Reports:

Food and Beverage Manager; Executive Chef; Director of Finance and Administration; Head Golf Professional; Golf Course Superintendent; and Maintenance Manager.

Compensation:

The salary range for this position is $160,000 – $230,000 and commensurate with experience and qualifications. The successful applicant will receive an attractive compensation package along with a comprehensive health benefits plan and pension program.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 10th, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Royal Colwood).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

 

 

 

Executive Search: Chief Operating Officer for Burlington Golf & Country Club

Date:

 

Chief Operating Officer
Burlington Golf & Country Club

Apply Now

Burlington Golf and Country Club (BGCC) is a premier private, shareholder-owned golf, curling, social, and member dining facility founded in 1922 and located on the shores of Lake Ontario. In 2023, the City of Burlington was ranked first as the most livable city in Ontario and fifth in Canada – BGCC exemplifies why. Our mission is to enrich the lives of our members by providing an exceptional golf, curling and social experience that fosters friendship and fellowship within a safe and secure private setting in a fiscally responsible manner. Our vision is to be the Club of choice by creating a friendly environment, embracing feedback from our members, keeping our facilities and offerings relevant and fresh, caring for our staff and being a good neighbour in our community.

BGCC is a year-round club with a very full and active membership. It is a place where golfers, curlers and social Members can relax among their peers and enjoy the many sport and social activities offered throughout the year. It was recently ranked the 61st best course in Canada by ScoreGolf and currently enjoys a golf waitlist of approximately 115 future Members.

ABOUT THE CLUB

  • BGCC’s Facilities Include:
  • 18-hole Stanley Thompson golf course – currently ranked 61st in Canada
  • 6 curling sheets
  • Newly renovated premium clubhouse including:
    • Formal dining area
    • Expansive casual dining lounge and waterfront patio
    • Two Golf simulators
    • Banquet Facilities

Club Overview:

  • Total members: 1,597
  • Total Shareholders: 662
  • Initiation fee + shareholder price: $45K
  • Annual Shareholder dues: $6,042
  • Annual facility improvement fee: $960
  • Annual dues revenue: $4.3M
  • Gross revenue: $9.6M
  • F&B revenue: $4.5M
  • Average member age: 60.2 y/o
  • Rounds of golf annually: 33K

CHIEF OPERATING OFFICER RESPONSIBILITIES

The COO is the leader of BGCC’s Management Team and will:

  • Report to the President and be accountable to the Board of Directors for providing leadership and vision in all aspects of the operation including facility management and development, food & beverage, member services, golf and curling, retail, finance, and human resources.
  • Lead and manage a culture that provides exceptional, personalized member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club.
  • Working with the Board, be responsible for developing and achieving the strategic, financial, and operating objectives and report to the Board on progress and attainment of both short and long-term goals.
  • Prepare the annual budget, and after Board approval, manage and control the operations of the Club to attain the desired results.
  • Protection and security of the Club’s assets and facilities.
  • Negotiate and ensure the terms and conditions of the collective agreement between the Club and Union are maintained by all parties thereto.
  • Ensure all regulatory requirements of a not-for-profit organization are met in a timely and accurate manner.
  • Perform all duties and responsibilities of a Corporate Secretary including provide proper notice and attend the Board of Directors meetings. special meetings and annual meetings and take the minutes of all such meetings.
  • Plan and oversee execution of capital projects.
  • Develop and implement best-in-class and industry leading operating policies, programs procedures and methods.
  • Ensure the development and implementation of policies and practices necessary for the Board to meet its fiduciary and operating obligations and objectives. Recommend to the President any changes to policies deemed necessary.
  • Proactively monitor member, guest, and stakeholder feedback regarding the Club’s services. Maintain or improve the quality of the Club’s services accordingly. Ensure timely and effective communication is provided to the members regarding any significant projects and changes and/or improvements to Club services.

CANDIDATE REQUIREMENTS

Given the leading role this individual will play in achieving the strategic and business objectives of BGCC, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

LEADERSHIP

A dynamic leader with the ability to build strong teams by motivating staff and leading by example.  Possesses the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING EXPERTISE

A strategic thinker with strong business acumen who will:

  • Directly supervise all department heads including the Food and Beverage Manager, the Executive Chef, the Controller, the Golf Course Superintendent, the Golf Professional and the Curling Manager. The COO will be responsible for the performance of the entire management team and for all operating results.
  • Provide guidance in the selection and compensation of staff and lead the selection process of all management staff.
  • Encourage and oversee the development of training programs that enhance employee skills and align with strategic objectives.
  • Foster a team environment that builds the desired culture and encourages open communication among staff.
  • Keep employees informed of all matters and lead periodic meetings with management and staff.
  • Develop and maintain an effective organizational structure that reflects operational needs and outlines staff responsibilities as they relate to the accomplishment of the objectives established in the operational and strategic plan.
  • Implements progressive policies and programs that enable the organization to attract and retain expert staff.

MANAGEMENT AND FINANCIAL EXCELLENCE

The candidate must have the knowledge and experience to:

  • Work with the management team to continually evaluate opportunities to enhance the services and programs offered or organized for members.
  • Ensure the ongoing financial management of the Club and its operations.
  • Identify and manage principal risks and ensure the Club has put in place the policies and processes to mitigate the same.
  • Ensure the Board has the timely and accurate financial information needed to meet their fiduciary obligations.
  • Work closely with the Club’s Controller, to implement financial programs that seek to achieve the Club’s strategic goals.
  • With the operations team, develop the Club’s annual operational and capital budgets for approval by the Board.
  • Through the Executive Chef, ensure the food & beverage program is designed and delivered in a way that meets member needs, exhibits a culture of innovation and variety, and is managed in accordance with approved budgets.
  • Manage and update the long-range capital maintenance plan.
  • Ensure the budgets are adhered to and seek ways to optimize revenues and expenses.
  • Ensure the club has adequate systems and controls.
  • Ensure an effective healthy and safe environment exists and is supported by policies and procedures in accordance with relevant government regulations and are followed by all staff and members.
  • Ensure that regular inspections are taking place and follow-up actions are implemented.
  • Oversee the marketing communications, and social media plans for the Club.

A VISION FOR EXCELLENCE

  • Ensure the Club keeps abreast of new thinking and program innovations which enhance member experience and the member’s sense of value.
  • Maintain a high profile and visibility with the members and continually seek ways of improving member communications.
  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
  • Strong professional with a clear commitment to member service through an open and transparent member approach.

COMMUNITY/PUBLIC RELATIONS AWAREMENT

  • Develop and maintain effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials.
  • Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensure the Club participation in relevant industry, trade and community events.
  • Promote the reputation of the Club internally and externally, including the golfing, curling and dining club industries.
  • Working with member and supplier partners in development, marketing and sales to promote the Club.

 DIRECT REPORTS

  • Food & Beverage Manager
  • Golf Course Superintendent,
  • Head Golf Professional,
  • Controller,
  • Executive Chef, and
  • Curling Manager

COMPENSATION

Burlington will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

NOTE

The Incumbent Chief Operating Officer will retire on October 31st, 2024, after a 17-year tenure at the club.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by May 21st, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Burlington).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

 

 

 

 

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