Tag: private club management

Executive Search: Executive Chef at Cullasaja Club

Date:

Executive Chef
Cullasaja Club
Highlands, North Carolina

The Club

Cullasaja Club, created by Arvida in 1987, is an intimate private club in a storybook setting high in the Carolina Mountains. The Club, to which membership is by invitation only, is dedicated to creating memorable and remarkable experiences for its members and their guests. The membership is genuine and friendly, and the amenities and activities are exceptional. The Club is managed by an extraordinary and long-tenured staff that is known for delivering highly personalized services.

The Club, located in the resort town of Highlands, NC, is situated at 4,200 feet above sea level which guarantees summertime temperatures in the low to mid 70’s each day. Featuring less than 300 homes, the community boasts a stunning 24,000 square foot mountain-lodge-style Clubhouse, a premier golf course, gourmet dining and a full roster of Club activities including tennis, croquet, swimming, boating, trophy trout fishing, and a first class fitness and wellness facility.

Golf legend Arnold Palmer designed the 6,900 yard, par-72 championship golf course, making many personal visits to create his Mountain Masterpiece. He walked the land to ensure that the green fairways were carefully carved into the natural landscape and streams to create a stunning experience for the low handicappers and beginners alike.

Cullasaja Club Overview

Memberships – 330 (currently capped). Golf – 275; Social – 55
Initiation fee – Full – $85,000;  Social – $42,500
Annual dues – Full-$16,075; Social – $11,635
Gross volume – $ 6.1M
Annual dues revenue – $ 3.9M
F&B volume – $1.2M
Gross payroll – $3.35
Culinary employees – 14 in-season
Board members – 9
Average age of members – 70

The Executive Chef Position

Cullasaja Club is searching for a committed, proactive, and passionate culinary professional who enjoys working in an exciting private club environment and one who has the ability to select the perfect enhancements to make a lasting impression.

The Executive Chef will coordinate and oversee all aspects of the kitchen to ensure the quality and consistency of the dining experience. This professional should have strong leadership skills, and a proven track record in recruiting and attracting culinarians to the team. Seasonal hospitality operations experience offering similar services is a plus.

Important Individual Characteristics

  • A naturally enthusiastic personality and passion for the culinary industry.
  • Ability to hire, train, motivate and develop a high performing team in a seasonal environment who are dedicated to a shared vision.
  • A natural leadership style which promotes an engaged, motivated staff.
  • A mind for innovation and action with an ability to act as a thought partner with the General Manager and other department leaders.
  • Creativity in menu design, exhibiting an appreciation for the Club’s culinary traditions while exploring fresh and innovative culinary trends.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member satisfaction through consistency in the dining experience.
  • A strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • The desire to maintain high level of visibility among members and staff as the face of the Club’s dining and catering programs.
  • An understanding of the importance of digital communication and ability to utilize web and social media tools to communicate with the staff and membership.

Dining Facilities

The Overlook – is the most popular dining space offering a westward view in a covered, outdoor setting.  Seating capacity at the Overlook is set for 56 ala carte diners with the ability to seat 80 in a banquet setting.

The Sweetwater Room – provides more formal dining in a natural setting, with the Sweetwater Terrace offering more of the al fresco atmosphere Members have been enjoying on our Overlook for years.  The Sweetwater Room can accommodate 36-56 Members for ala carte dining or 72-80 in a banquet format.  The Sweetwater Terrace is set for 32 ala carte and can be extended to 48 people in a banquet setting.

Arnie’s Bar – this facility provides the opportunity for Members to enjoy a familiar atmosphere where everybody knows your name in a setting featuring soft seating and plenty of stools to belly up.  Arnie’s has 7 tables plus 20 barstools for ala carte dining providing seating capacity for up to 60 members to dine; or it can be set with seating up to 72 members for banquets.

The 4032 Market – serves as a versatile area for the busy morning crowd looking for a quick pick me up as well as a comfortable place to congregate before dinner.  There is ample seating for 12-16 people in this space.

Pool Side Grill – those enjoying an afternoon in the heated swimming pool often end their workout with a light salad, fresh sandwich or burger at the Pool Side Grill, which features seating for up to 52 people.

Fairway Café – nestled in the trees between the 9th green and the 10th tee complex, the Cullasaja Fairway Café is the perfect place for quick refreshments and an energy boost during a round of golf.  There are 6 tables with seating up to 32 people.

Private Events such as weddings can accommodate up to 350 people, utilizing both the indoor and outdoor spaces. For events of this size, the dining services will be closed to the membership. There are also two private meeting rooms, capable of seating up to 40 people for special events.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a hospitality environment. Current Executive Sous Chefs at well-recognized organizations with verifiable records of achievement will also be considered.
  • Food safety certification.
  • Certification from American Culinary Federation or other hospitality association.
  • A degree from a post-secondary culinary arts program.

Note: A pre-employment background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 4, 2022.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Cullasaja Chef Cover Letter” and “Last Name, First Name, Cullasaja Chef Résumé”) respectively to: execsearchus@ggapatrtners.com. Please email resume with references.

 

 For more information about Cullasaja Club, please visit www.cullasajaclub.org

Building the Membership Models of the Future

Date:

Pandemic-driven changes to member usage has thrown off the balance of membership numbers and access privileges at private clubs around the world. What trends are being observed, and more importantly, what does the new normal look like for re-balancing membership capacities and usage patterns?

The impact that the pandemic era has had on private club member usage has not been subtle. Usage rates across private clubs for golf and racquet sports observed double digit usage growth. Among GGA clients, a 25-30% increase in total rounds played from 2019 to 2020 was not uncommon. On a per member basis, the average private club member increased their annual number of rounds played by 5-9 rounds. And while we predict there will likely be a slow regression in the years to come as other leisure alternatives become available, we still expect that the new ‘norm’ for private club member usage levels will be elevated from pre-pandemic experiences.

Why is that?

The flexible work-from-home trend brought on by public health measures brings with it two key benefits. Firstly, the saved time from commuting can now be dedicated to leisure pursuits and more time spent at the Club. The second is the flexibility of leisure usage. Traditional tee-sheet compaction on weekends is partly a function of this being the only time that many members can play, for those with rigid weekly work schedules and/or long commutes from the office. Flexible work hours offer members the option to use the Club at unconventional times, especially on weekday afternoons/evenings. If we think of the end result in terms of ‘occupancy rates’ for amenities at the Club, we expect higher levels as a function of more balanced demand.

As you plan for the upcoming season and work to identify the optimal structure for balancing members and access, consider the following practices that we have observed to be successful for managing a changing membership model:

Ensure member capacities are based on current usage patterns – This may seem obvious at first glance, but we continue to observe clubs focusing on their existing by-law capacity for members, a capacity that may have been calculated decades ago. Usage patterns may not always change as drastically as they have in the past two years, but there will never be a time where they are not evolving in one way or another. Member capacities should be calculated based on an ongoing monitoring of utilization levels, even if that means adjusting internal capacities annually.

Waitlists with Flexible Usage – As more and more clubs approach waitlists as a result of the demand increase over the past two seasons, consider a ‘soft’ waitlist category that still provides limited usage of the Club, at the discretion of the Board of Directors. This typically involves a deposit that can be applied to the entrance fee, and dues/access that likely resembles a sports/social category. The goal would be to steer all access towards non-peak times while still allowing new members to experience the Club and keep them ‘hooked’ until room opens up for a full membership.

Avoid the temptation to restrict the young member pipeline – Five years ago, many clubs were clamoring for members under the age of 40 and rolling out incentive programs to capture the new millennial generation of private club members. Naturally, when a club approaches capacity, it makes sense, in the short-term view, to cap the number of young members joining the club because they often receive discounted dues and/or joining fees. However, it is important to remember that the demand surge from this audience is likely to dry up again in the future, and the long-term value of a strong pipeline of millennial members (with the potential to pay dues at the Club for the next 40+ years) should be a higher strategic priority than the small incremental gain in dues revenue in the short-term. Due to the flexible nature of working from home, under 40’s have been playing considerably more golf, on average, and as a result, there may be an opportunity to reduce the intermediate discount (rather than turn them away) to match usage and their improved perception of value received.

Looking ahead, clubs must get comfortable with ‘change’, and the ability to monitor and react on a continuous basis. Do not assume that members will revert to the same patterns and preferences as they exhibited pre-Covid. Those who can react and adapt to the ever-evolving member trends will be positioned for success

How our Membership Strategy and Planning professionals can help

GGA Partners specializes in developing the most appropriate membership, lifestyle and amenity solutions that will position a club or project for long-term success in the context of its financial circumstances and competitive landscape. We invest heavily in tracking and understanding global trends and best practices specific to club membership.

Contact a GGA Partners professional today for more information.

 

Executive Search: Director of Golf for The Credit Valley Golf & Country Club

Date:

Director of Golf
The Credit Valley Golf & Country Club
Mississauga, Ontario

The Club

Located in Mississauga, Ontario, The Credit Valley Golf and Country Club is known today as one of Ontario’s finest private golf clubs. Originally the hunting and fishing grounds of the Ojibway people, Credit Valley traces its golfing beginning back to 1930. The golf experience at Credit Valley combines breathtaking scenery with a challenging parkland design that pairs tight fairways with large and fast undulating greens.

The Facilities

Although the Club offers numerous amenities to its members, Credit Valley is a golf club at its core. Designed by renown golf course architect, Robbie Robinson, the course is a true, fair test of golf to members of all skill levels. Complementing the course, Credit Valley offers one of the GTA’s finest practice facilities, boasting over 60,000 square feet of teeing space, two practice bunkers, two practice greens, and eight target greens.

In addition to the golf experience, Credit Valley offers a 37,000 square foot clubhouse, an 800 square foot fitness facility, and a beautiful indoor swimming pool.

The Position

Credit Valley is seeking a well-qualified, dynamic individual to oversee and manage golf operations and work cooperatively with other departments to provide an exceptional member and guest experience.  The Director of Golf is also responsible for overseeing the Clubs fitness operation, with the Fitness Director reporting to them.

The Director of Golf will be responsible for the following:

Primary Responsibilities

  • Develop and deliver an outstanding member experience and service commensurate with member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Recruitment, training, development, performance management and leadership of golf operations and fitness staff.
  • Working with the COO and Controller, preparation and oversight of all fiscal areas and performance for the golf and fitness operations including the capital and operating budgets, annual business plan, forecasting and monitoring.
  • Work with the golf operations staff, club management team and various member committees, to develop and implement merchandising, programs, club tournaments, leagues, coaching and lesson programs and outside events.
  • Oversight of the golf shop, which includes purchasing, merchandising, sales and marketing, inventory management, and financial performance.
  • Oversight of the golf reservation system, tracking and marshalling play on the golf course. Enforcing all rules and regulations governing golf course usage.
  • The Director of Golf is engaged in new member recruitment and orientation as well as ensuring that the golf experience meets member expectations.
  • Oversee the development of operating procedures and training manuals.
  • Coordinate plans with the Food and Beverage Manager for all on-course food and beverage, banquets, outside events, and catering for all golf functions.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Develop and oversee an innovative tournament schedule and golf activities program that is appealing to all member demographics and skill levels, including children’s golf programs.
  • Develop and oversee golf instruction, clinics, golf schools, and player development programs for all members. Ensuring that members from all demographics and golf skill levels are accommodated by the golf program.
  • Play golf with members of all skill levels, demographics and genders as time and duties permit.
  • Oversight of the Clubs fitness operation through the Director of Fitness.

Candidate Profile

The Director of Golf reports to the Chief Operating Officer (COO).  Given the leading role this individual will play in achieving the strategic objectives of Credit Valley, it is essential that the successful candidate possess the following core competencies, experience and attributes:

  • Class A member of the PGA of Canada with Director of Golf/Head Professional or comparable experience preferred.
  • A dynamic leader with the ability to maintain a strong team by motivation and leading by example.
  • Ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes. Excellent communication skills.
  • Highly visible leader with a friendly, outgoing personality and focus on member service. A leadership style that lends itself to being the ‘face of the golf experience.’
  • Out of the box thinker determined to be innovative in the modern world of golf operations.  Knowledge and experience in fitness and wellness is an asset.
  • Ability to work collaboratively with the active volunteer base at the club to achieve results.
  • Encompasses an understanding of a private member-owned club culture.
  • Demonstrated ability to manage all aspects of the golf retail business.
  • Proficient instructor who is well-versed in the latest club fitting and teaching technologies.
  • Ability to organize and oversee annual golf event fixtures and programs, including participation in the internal marketing and administration of the events and programs.
  • Strong administrator with excellent organizational skills.
  • Ability to implement, enforce and maintain all policies, programs and plans as established and communicated through the COO.
  • Ability to market, schedule and manage any external competitions and events.
  • Provide support for prospective member sales, new member integration and membership retention programs.
  • Maintain and promote a well-respected and professional image within the Club, the industry and community.
  • A keen interest in continuous learning and professional development in the industry.
  • Proficient with Microsoft Office Suite and related software such as Jonas, Golf Genius, etc.
  • A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.

Compensation

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by February 4, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Credit Valley Resume” and ‘Last Name, First Name, Credit Valley Cover Letter”) respectively to:

Michael Gregory, Partner and George Pinches, Director, GGA Partners, Inc. execsearch@ggapartners.com.

For more information on The Credit Valley Golf & Country Club, please visit www.creditvalleygolf.com.

Lead Search Executives

Michael Gregory
Partner
GGA Partners

George Pinches
Director
GGA Partners

 

 

 

 

 

 

 

Executive Search: Director of Amenity Services at Savannah Lakes Village

Date:

Director of Amenity Services
Savannah Lakes Village
McCormick, South Carolina 

The Community & Club

The community is located approximately 35 minutes north of the Augusta, GA metro area, and includes 25 miles of shoreline along the 71,000 acre Lake Thurmond. The organization presently employs 125 team members and is one of the largest employers/economic development drivers in the semi-rural region of McCormick County in western South Carolina. Infrastructure, homesites and amenity development began in late 1980’s as a large-scale master planned community by Cooper Communities.  4,956 homesites were developed with all horizontal infrastructure and sold between 1989 and 2000.  In 2000, the community and all amenities were transferred to the Savannah Lakes Village Property Owners Association.

The community has successfully transitioned over the last two decades from developer-owned to a member-owned common equity community with a strong emphasis on continuously improving/elevating club amenities and services, real estate development and adding to the value proposition of the local destination that is Savannah Lakes Village/Freshwater Coast Region.  All property owners are full members of all the clubs and the amenities that are owned and managed by Savannah Lakes Village. These amenities include a 23,000 sq. ft. recreation center (indoor and outdoor pools, Har Tru tennis courts, pickleball courts, bowling alley, fitness room, and more), two 18 hole golf courses, two clubhouses and an extensive private and community dock program (all docks are owned and maintained by SLV).  The community presently has 1.400 completed homes and a resident population of approximately 2,900.

To learn more about Savannah Lakes Village, visit: www.savannahlakes.com.

Savannah Lakes Village Overview:

  • 1,400 households and growing
  • Annual assessment ($1,715) for all property owners – one class of membership,
  • $7.3 in Total Revenues
  • Revenue and capital generation model in place, allowing community to reinvest with residential growth.
  • $820K F&B Volume with significant readily available opportunities to expand
  • $3M Gross Payroll
  • 125 Employees
  • Healthy balance sheet
  • Average age of members is 63

The Director of Amenity Services Position

Responsible for the overall leadership and management of the food service/social, golf service and recreation programs of the SLV POA, ensuring the overall objectives, policies, programs and fiscal practices of the SLV POA are implemented, administered and maintained.  Responsible for the promotion of the food service, golf and recreation-social programs with a strong focus on  hospitality, friendliness and goodwill among all Members and guests.

The Director of Amenity Services reports directly to, and receives general support from, the Chief Operating Officer but should maintain a close cooperative relationship with other officials of the SLV POA, including:

Committees

Serves as an ex-officio non-voting member of those committees assigned helping to coordinate the efforts of the committees toward achieving the responsibilities outlined in Committee Guidelines established by the Board.  Rendering advice, opinions, assistance and services as required.  Reporting to and keeping informed the Chief Operating Officer on the activities, concerns and other matters of interest relating to the committees.  If requested by the Chief Operating Officer, attend meetings of other committees.

The Director of Amenity Services serves as an ex-officio non-voting member of the following committees:

  • Events, Social and Recreation Committee
  • Golf Committee
  • Tennis/Pickleball Committee

Management Team

Work closely with all members of the Management Team in developing and meeting overall goals and objectives of the SLV POA.  Attend all Management Team meetings and keep other team members informed in a timely manner on matters of interest through regularly scheduled meetings of all team members under direct leadership.  Responsible for  assisting in developing and leading guidelines established for all members of the Management Team concerning facilities/equipment inspection, support and reporting, administration, human resources, safety and health, etc.

Primary Responsibilities

Food Service:

  • Supervise and direct the effective operation of the food service programs, assuring a high standard of appearance, graciousness and service with the highest focus on member satisfaction.
  • Responsible for providing leadership for the overall initiating, planning, development, execution and evaluation of various activities and programs that will enhance the food service program and increase Member participation.  These programs should build enthusiasm within the membership for food service participation.
  • Manage and coordinate food production for all food service outlets.  Responsible for food quality and customer satisfaction while operating under budget and regulatory controls. Also responsible for menu development, inventory control, ordering/purchasing, food and labor cost controls, and staff training.
  • Assist as needed with the various food service activities for the Members, clubs and organizations of the SLV POA, seeking opportunities to build community life and spirit.
  • Develop promotional activities and work with the Food Service Manager and Director of Marketing to implement an effective marketing program for the total food service program, facilities and services, including the use by Members and their guests and to outside groups and individuals within guidelines established by the Board.

Golf Shops and Golf Related Activities: 

  • Responsible for providing leadership for the overall planning, development, execution and evaluation of the various golf events, activities and programs that will enhance the golf program and increase Member participation.  These programs should build enthusiasm within the membership for golf participation.
  • Supervise play on the golf courses and the use of related facilities.  Be responsible for overall scheduling of the courses to assure Members, guests, tournament functions and other activities to build a strong golf program so that maximum enjoyment of the golf program is achieved, providing equal and fair play by all Members and guests.
  • Supervise the operation of the golf shops, practice ranges and other related functions assuring they are open at reasonable hours and scheduling adequate staff as reasonably required to provide effective and efficient service within budget limitations.
  • Supervise the rental, use and maintenance of all golf carts operated by the SLV POA, assuring that the carts are cleaned, maintained and adequately serviced to assure the maximum enjoyment by the Members and guests and that the interest of the SLV POA is protected.
  • Supervise and assist as needed with the various golf and related social activities for Members, clubs and organizations of the SLV POA, seeking opportunities to build community life and spirit.
  • Provide support and leadership of the golf merchandise program to include purchasing, displaying and selling golf merchandise with the obligation of maintaining an inventory quality comparable to that of other golf shops serving private golf courses.

Recreation Center:

  • Responsible for providing leadership for the initiating, planning, development, execution and evaluation of the various recreation and social events, activities and programs at the Recreation Center that will enhance the recreation-social program and increase Member participation.  These programs should build enthusiasm within the membership for recreation-social participation.
  • Supervise the operation of the Recreation Center and related facilities assuring they are open at reasonable hours as determined by the Chief Operating Officer and scheduling adequate staff as reasonably required to provide effective and efficient service within budget limitations.
  • Supervise and assist as needed with the various recreation-social activities held at the Recreation Center for the Members, clubs and organizations of the SLV POA, seeking opportunities to build community life and spirit.
  • Supervise as needed the various recreation-social activities held at the Recreation Center for outside individuals and groups desiring to use the recreation-social facilities of the SLV POA.
  • Develop promotional activities and work with the Recreation Center Manager to implement an effective marketing program for the total recreation-social program, facilities and services, including the use by Members and their guests and to outside groups and individuals within guidelines established by the Board.

Direct Reports:

  • Food and Beverage Service Manager
  • Head Golf Professional
  • Recreation Center Manager
  • Recreation Center Maintenance Manager

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club, hospitality, and leisure environment.
  • Must have the ability, skills and sufficient educational background, normally a Bachelor’s in a related field, and/or actual experience to administer the entire food services program, golf services program and recreation program.
  • Requires advanced knowledge in food preparation, bar operations, service, planning and F&B business management.
  • Requires knowledge in merchandising and golf shop operations.
  • Requires knowledge of recreation facility and outdoor recreation operations, including fitness center, indoor and outdoor swimming pools, tennis/pickleball courts, bowling alleys, multipurpose room operations and numerous outdoor recreation activities.

Note: A pre-employment background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers a competitive bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, February 4, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Savannah Lakes DOA Cover Letter” and “Last Name, First Name, Savannah Lakes DOA Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

Executive Search: General Manager/Chief Operating Officer for Uplands Golf Club

Date:

General Manager/Chief Operating Officer
Uplands Golf Club
Victoria, British Columbia

Uplands Golf Club

The Uplands Golf Club is described as “the course you can walk for life” as the parkland style course opens itself up to golfers with our varying vistas but very limited change in elevation.  According to the Guinness Book of Records, Arthur Thompson, (1869-1975) carded 103 on January 1, 1973 at Uplands, making him the oldest golfer ever to shoot his age. This is a tribute to an extraordinary man but also to a very walkable and playable course at any time of the year.

The Club is situated on 120 scenic acres adjacent to the University of Victoria.  Uplands Golf Club is most recognized for its exceptional well-groomed fairways and greens which are playable on a year-round basis.  Just 10 minutes from downtown Victoria, it is accessible from all Greater Victoria districts.

As the Club enters its 100th Birthday year, it has embarked on a multi-year plan of course improvements guided by a plan from golf architect Jeff Mingay. The Club has hosted 19 PGA of Canada events and is a favourite with players at all levels.

The Clubhouse has rooms that accommodate gatherings both large and small, and spacious sundecks with views of the incredible wooded course.  As a certified member of the Audubon Sanctuary Programme, Uplands continues its commitment to ensuring that the underlying principles and guidelines of nature conservation are fully adhered to.

To learn more about the Club, visit www.uplandsgolfclub.com.

The Position: General Manager and Chief Operating Officer

Uplands Golf Club is seeking a General Manager and Chief Operating Officer (GM/COO) who is dedicated to the Club’s Mission Statement and Guiding Principles. Reporting to the Board of Directors through the President, the GM/COO is responsible for the management of all aspects of the Club’s activities in leading the Club towards the development and achievement of the strategic and business planning goals.  The GM/COO shall develop operating procedures and guidelines as necessary to respond to the overall policy directives passed by the Board of Directors.

Responsibilities

  • Develop and deliver a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Effectively manage all aspects of the Club’s activities and services to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods. Direct the work of and support the development of all department managers.
  • In consultation with the Board, deliver long and short-term financial objectives. Ensure that the financial integrity of the Club is maintained at all times.
  • Prepare forecasts and execute the financial plan for the Club including development of annual operating, cash, and capital budgets. Prepare financial reports to the Board.
  • Develop an organizational structure that is in keeping with the values and the strategic direction of the Club. Act as a mentor to Direct Reports.
  • Coordinate and implement the strategies within the Club’s short and long-range strategic plan as approved by the Board.
  • Welcome new Club members, “meet and greet” all Club members as practical during their visits to the Club.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members.
  • Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensure compliance with all legal and regulatory requirements affecting the Club.

Direct Reports:

Head Golf Professional, Master Superintendent, Food and Beverage Manager, Membership/Office and Website Administrator, Accountant and Member Accounts Secretary.

Candidate Profile

The GM/COO will report to the Board of Directors through the President.  Given the leading role this individual will play in achieving the strategic and business objectives of Uplands Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibit leadership skills in continued team building, employee motivation and service training consistent with the Board’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Forward-thinking, follows industry trends, and strives for continuous improvement to ensure the Club implements improvements as required.
  • Foster and support equality, diversity, and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.
  • Provide support and advice to the Board of Directors and its committees.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented workstyle combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer”. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • Understands and applies new club industry technologies.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Hospitality experience with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a Board that has adopted a club governance structure and processes.
  • Evidence of continued professional development.

Compensation:

The Club will offer a competitive compensation package, commensurate with experience.

Application Process and Deadline:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, January 28, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Uplands Resume” and “Last Name, First Name, Uplands Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

 

 

 

 

 

 

Executive Search: General Manager Green Boundary Club

Date:

Green Boundary Club

General Manager
Green Boundary Club
Aiken, South Carolina

Green Boundary Club

Our Club

The Green Boundary Club resides in an Aiken mansion built in 1928. At the time, Aiken  served as the winter home of many wealthy East Coast equestrians and the Club’s location, very close to Hitchcock Woods, a 2000 acre sanctuary for riders and hikers, proved the ideal location.

In 1956 the home was sold to a group of winter colonists and the Green Boundary Club was formed. For many years it was a small, private dining club only open during the winter, but has since evolved into a year-round dining and social club with an active membership that frequents the club as their “home away from home.”

In addition to our dining options, amenities at the Club include two croquet courts, a tennis/pickleball court and a beautiful new patio area. The Club also has six recently-updated hotel rooms on property for use by our members and their guests. The Club also has reciprocal agreements providing members access to golf and private clubs across the world.

In 2022, Green Boundary Club will embark on a $1.5 million enhancement process to create a spacious club room with a working bar, two new restrooms and improvements to its infrastructure. When complete, the area will link to the ever-popular patio area.

Today the Green Boundary Club is a hub of activities. While fine dining is the primary focus, the Club is replete with activities, social interactions and events that embrace the future with confidence drawn from its rich history.

Overview

Over 400 comprised of resident, junior and non-resident categories

  • Initiation fee (Resident Member – $2,000)
  • Annual Dues (Resident Member – $135 monthly plus $300 for maintenance)
  • $1.2M Gross volume
  • $560K F&B volume
  • $600K Gross payroll
  • 23 Employees
  • 12 Board members

Green Valley Club

The General Manager Position

The General Manager reports to the Board of Governors, with the Executive Committee, and in particular, the President as the point of contact. Direct reports to the General Manager include the Assistant General Manager, Executive Chef, Membership & Marketing Director and the accountant.

The General Manager is responsible for developing operational policies as well as the  creation and implementation of standard operating procedures for all areas. These includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results.

The General Manager coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs and events. He/she serves as the lead coordinator of programming and development of synergy among all departments. An additional, yet critical, part of the position entails overseeing the internal and external marketing strategies for membership growth.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff. He/she will set the tone for consistently treating members with first class hospitality and communicate this expectation to the entire staff.

Important Individual Characteristics

  • A naturally enthusiastic personality and passion for the club management profession.
  • A leadership style that creates dedication to the Club’s mission by a team focused on elevating the member experience daily.
  • A thought partner providing quality and timely communication to the board and committee members.
  • An effective verbal and written communicator who can utilize web and social media tools to communicate with the membership and staff.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • The ability to cultivate a high-level of member services and satisfaction.
  • A strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • The desire to maintain a high level of visibility to members and staff as the face of the Club.
  • A knowledge of the marketing tools required to increase visibility. both internally and externally. to ensure the Club maintains a high profile within the community.
  • Leadership of the development and implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests.
  • Responsible for initiating membership research and keeping current on all social, demographic, and corporate trends that impact the Club’s ability to meet its objectives.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club or hospitality environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred or in pursuit of one.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the described position by Friday, February 4, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Green Boundary GM Cover Letter” and “Last Name, First Name, Green Boundary GM Resume”) respectively to: execsearchus@ggapartners.com Please e-mail resume with references.

For more information about Green Boundary Club, please visit greenboundaryclub.com

 

 

 

 

 

 

Executive Search: Director of Food and Beverage at Glen Arven Country Club

Date:

Director of Food and Beverage
Glen Arven Country Club
Thomasville, Georgia 

Our Club

Founded in 1892, Glen Arven has thrived in a classic American small town for 130 years. Throughout its storied history, the Club was home to three United States Golf Association Women’s Amateur champions and was the host of multiple early PGA Tour events which featured legends Ben Hogan, Gene Sarazen, and Byron Nelson. Throughout the years, Glen Arven has proudly produced current PGA Tour and NCAA players, who carry on the Club’s notable golf history. The championship golf course was renovated in 2014 by famed architect Bob Cupp, to the acclaim and admiration of golfers throughout the region.

Glen Arven, built on a foundation of stability and excellence, is a full service country club offering golf, tennis, pool amenities and multiple dining options. Additionally, the Club is home to a world-class racquet facility featuring nine clay courts, along with a staff of three racquet professionals with accomplished NCAA careers. The facility was awarded the 2019 United States Tennis Association Outstanding Private Facility Award.

Governed by a Board Of Directors, the club benefits from great stability with an average Board member tenure of ten years. Additionally, the Club’s Department Heads reflect cohesion with long standing tenures.

Not satisfied to rest on its laurels, Glen Arven is in the design revision phase of a six million dollar clubhouse renovation, the scope of which includes a complete renovation to the kitchen and dining areas, in addition to updating enhancements to all locker room areas. The kitchen will feature an enlarged footprint with all new all new prep equipment displayed in an enhanced floor plan. The dining areas are being fully updated to reflect a modernized upscale casual design. The golf course maintenance facility is currently being relocated to a new site which will feature an industry leading facility design.

Overview

  • 620 Members – 383 golf; 92 social and 145 non-resident members
  • Initiation Fee – Full membership $20,000; Social membership $10,000
  • Annual Dues – $7,000
  • $6.8M Gross Volume
  • $3M Annual Dues
  • $1.5M F&B Volume
  • $3M Gross Payroll
  • Employees – 52 full time; 38 part time. Fluctuates minimally throughout the year.
  • 7 Board Members
  • Average age of members – 58

Director of Food and Beverage Position

The Director of Food and Beverage is responsible for all of the clubs’ food and beverage operations as well as the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her number one priority is to ensure members and guests enjoy the facilities and events of the Club.

In addition to building relationships with Club members, guests, and employees, the Director of Food & Beverage provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The Director of Food and Beverage consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

This Director of Food & Beverage reports directly to the General Manager and will work alongside the Executive Chef. All service staff will be direct reports, including shift leaders and bartenders. He/she will also prepare annual department budgets in concert with the General Manager.

Primary Responsibilities

Member Services

  • Consistent, highly-visible, sincere and significant engagement with members and staff in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the Director of Food and Beverage to ensure all member dining, amenities and club events are well-conceived and executed.
  • Provide quality leadership in a positive and upbeat manner for the members, guests and staff.
  • Create and maintain a first-class service culture throughout the Club campus.
  • Address and resolve all member and guest complaints, suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the recruitment, hiring and development of all food and beverage personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the Club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the General Manager. Instill the concept of being team players in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment exists throughout all Club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communication link between departments in the Club.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to, responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with positive morale, high ethical standards and efficient use of resources to position Glen Arven Country Club as the preferred employer of choice in the community.

Financial Management

  • Work jointly with the Controller and General Manager to prepare the annual operating and capital budgets for all food and beverage operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary, to assure budgeted goals are attained.
  • Provide input for all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage and maintain all labor cost payouts within the constraints of the budget, and through close coordination and approval from the General Manager and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a strong hands-on approach and lead the staff by example.
  • Maintain an environment of approachability by staff, members and guests.
  • Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Own the responsibility for hiring, discipline, termination and documentation of all food, beverage and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the General Manager. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate Club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of staff and members.
  • Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B team to organize and market special club events.
  • Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the General Manager participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Glen Arven Country Club.

Operational Responsibilities 

  • Understand and abide by Glen Arven Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of approved changes.
  • Provide content for, and manage communications and marketing information, of department activities and events for all F&B departments.
  • Assure Food and Beverage operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments in a timely manner.
  • Alert the General Manager of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with General Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Report performance and financial data, e.g., weekly report to General Manager in a timely manner.

Candidate Qualifications

  • Minimum 5 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary and Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, February 4, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, GACC DF&B Cover Letter” and “Last Name, First Name, GACC DF&B Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

For more information about Glen Arven Country club, please visit glenarven.com.

Executive Search: Director of Golf for Oakdale Golf and Country Club

Date:

Director of Golf
Oakdale Golf & Country Club
Toronto, Ontario

The Club

Oakdale is a family-focused golf and country club providing high quality services and amenities to its members. Centrally located in the GTA, Oakdale has been a treasured part of members’ lives for nearly 100 years. Oakdale members enjoy a world-class 27 hole golf course complimented by a beautiful swimming pool, 6 har tru tennis courts, a fitness facility and a full service dining and lounge facility.

The Golf Facilities

Oakdale is divided into three nines—the Thompson and Homenuik, which make up the original 18 created by Stanley Thompson, and the Knudson, which was created in 1957 by Robbie Robinson.  Golfers enjoy a stunning course that is equally challenging for both the recreational and scratch golfer.  A comprehensive practice facility, golf simulators and well-stocked, full-service Pro Shop round out the Club’s facilities.  The Club has hosted several professional and amateur championship, and was recently selected to host the 2023 and 2026 RBC Canadian Open.

Oakdale is seeking a well-qualified, dynamic individual to oversee and manage golf operations and work cooperatively with other departments to provide an exceptional member and guest experience.

The Director of Golf will be responsible for the following:

Primary Responsibilities

  • Develop and deliver an outstanding member experience and service commensurate with member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Recruitment, training, development, performance management and leadership of golf operations staff (48 staff and five year-round staff).
  • Working with the General Manager and Controller, preparation and oversight of all fiscal areas and performance for the golf operations including the capital and operating budgets, annual business plan, forecasting and monitoring.
  • Work with the golf operations staff, club management team and various member committees, to develop and implement merchandising, programs, club tournaments, leagues, coaching and lesson programs and outside events.
  • Oversight of the golf shop, which includes purchasing, merchandising, sales and marketing, inventory management, and financial performance.
  • Oversight of the golf reservation system, three first hole starters, tracking and marshalling play on the golf course. Enforcing all rules and regulations governing golf course usage.
  • The Director of Golf is engaged in new member recruitment and orientation as well as ensuring that the golf experience meets member expectations.
  • Oversee the development of operating procedures and training manuals for the golf operation in conjunction with the Human Resources Manager.
  • Coordinate plans with the Food and Beverage Manager for all on-course food and beverage, banquets, outside events, and catering for all golf functions.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Develop and oversee an innovative tournament schedule and golf activities program that is appealing to all member demographics and skill levels, including children’s golf programs.
  • Develop and oversee golf instruction, clinics, golf schools, and player development programs for all members. Ensuring that members from all demographics and golf skill levels are accommodated by the golf program.
  • Play golf with members of all skill levels, demographics and genders as time and duties permit.

Candidate Profile

The Director of Golf reports to the General Manager. Given the leading role this individual will play in achieving the strategic objectives of Oakdale, it is essential that the successful candidate possess the following core competencies, experience and attributes:

  • Class A member of the PGA of Canada with Director of Golf/Head Professional or comparable experience preferred.
  • A dynamic leader with the ability to maintain a strong team by motivation and leading by example.
  • Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes. Excellent communication skills.
  • Highly visible leader with friendly and outgoing personality and focus on member service. A leadership style that lends itself to being the ‘face of the golf experience.’
  • An out of the box thinker determined to be innovative in the modern world of golf operations.
  • An ability to work collaboratively with the active volunteer base at the club to achieve results.
  • An understanding of a private member-owned club culture.
  • A demonstrated ability to manage all aspects of the golf retail business.
  • Proficient instructor well-versed in the latest club fitting and teaching technologies.
  • Ability to organize and oversee annual golf event fixtures and programs including participation in the internal marketing and administration of the events and programs.
  • Strong administrator with excellent organizational skills.
  • Ability to implement, enforce and maintain all policies, programs and plans as established and communicated through the General Manager.
  • Ability to market, schedule and manage any external competitions and events.
  • Provide support for prospective member sales, new member integration and membership retention programs.
  • Maintain and promote a well-respected and professional image within the Club, the industry and community.
  • A keen interest in continuous learning and professional development in the industry.
  • Proficient with Microsoft Office Suite and related software such as Jonas, Golf Genius, etc.
  • A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders

Compensation

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 3, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Oakdale Resume” and ‘Last Name, First Name, Oakdale Cover Letter”) respectively to:

Michael Gregory, Partner and George Pinches, Director, GGA Partners, Inc. execsearch@ggapartners.com.

For more information on Oakdale Golf & Country Club please visit www.oakdalegolf.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

 

 

 

 

 

 

Executive Search: General Manager for Gaston Country Club

Date:

General Manager
Gaston Country Club
Gastonia, NC

The Club

For more than 60 years, Gaston Country Club has been a refuge for families to enjoy an active lifestyle. The centerpiece of the Club is an Ellis Maples 18-hole golf course which opened for play in 1958. In 2003/04, under the direction architect Kris Spence the course underwent a restoration and has since enjoyed a reputation as one of North Carolina’s Top 100 golf courses, hosting such prestigious events as the Wells Fargo Championship qualifiers, N.C. Women’s Amateur, along with many Carolina Golf Association tournaments.

Distinguished by its elegance and traditional southern touches, the clubhouse overlooks the golf course providing grand views from our multiple dining and event spaces. Alongside the clubhouse is our golf shop and practice facility featuring a multi-directional range and short game practice facility. Beyond golf, our members enjoy the best swimming and tennis facilities in the area. Our tennis complex boasts six Har-Tru courts and four hard courts, all lighted, allowing for year-round play. Families, both young and old, enjoy basking in the sun by the junior Olympic size pool, kiddie pool & play area, and water slide.

In addition to our top notch facilities, members enjoy a variety of social events for all ages offering terrific opportunities to mingle with old friends or meet new ones.

Club Facts and Figures

  • 589 members. 459 golf, 47 social, 40 clubhouse, 43 other
  • Initiation fee: Resident member golf, $6,000 (increasing to $8,500 in 2022)
  • Annual dues: $2,470,000
  • Gross volume: $4,328,000 (including dues)
  • F&B volume: $942,000
  • Gross payroll: $2,040,000
  • 95 employees in-season; 75 off-season
  • 11 Board members
  • Average age of membership: 59

The General Manager Position

The General Manager reports to the Board and coordinates with its President on a regular basis to implement the established policies and the Club’s bylaws.

The General Manager also coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs, events, etc.

He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all departments. This includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results.

This position requires taking the lead to coordinate programming and the development of departmental synergy. Another critical requirement of the position is to oversee the internal and external marketing strategies for membership growth and member engagement.

A strong and visible presence will be a daily requirement to set the example for all employees to  consistently treat members with warm hospitality and professional service.

Direct Reports

  • Controller/CFO
  • Membership & Marketing Director
  • Food & Beverage Director
  • Catering & Events Director
  • Tennis Director
  • Head Golf Professional
  • Director of Agronomy
  • Facilities Maintenance Director

Important Individual Characteristics 

  • Ability to act as a thought partner with the board and committees.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • The ability to communicate effectively, both verbally and in writing.
  • A natural leadership style which promotes staff and membership engagement.
  • An enthusiastic personality and passion for the club management profession.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of how to deliver remarkable food and beverage experiences.
  • Effective fiscal management through delivery of operational and capital results in alignment with approved budgets.
  • Maintain a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred.

Note: A pre-employment drug screen and background check will be required.

Salary and Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, December 15, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Gaston GM Cover Letter” and “Last Name, First Name, Gaston GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

For more information about Gaston Country Club, please visit www.gastoncc.com.

Executive Search: General Manager/Chief Operating Officer for The Victoria Golf Club

Date:

General Manager/Chief Operating Officer
Victoria Golf Club
Victoria, British Columbia

The Club

The Victoria Golf Club, founded in 1893, is the oldest 18-hole golf club in Canada in its original location, and second oldest in North America. The course began as 14 holes but quickly expanded to 18 in 1895. The current course is largely the same layout as 1923 with recent restoration to most of its holes by Architect Jeff Mingay. Our stately Clubhouse, completed in 1928 and a registered Canadian Historic Place, has undergone a number of expansions and renovations (including the most recent in 1993) and provides a grand and comfortable venue to begin your own memories.

On a links-style course, the dynamic relationship between golfer and environment are more closely knit than ever. Designed as nature allowed, our golf course is best experienced while walking and enjoying the magnificent west coast environment.

The Victoria Golf Club is nestled in the beautiful municipality of Oak Bay, in a heritage neighborhood lined with Garry Oaks and hanging flower baskets, on the southern tip of Vancouver Island. Blessed with a warm, dry microclimate that keeps our holes green and free of snow, we get to play golf year-round here.

To learn more about the Club, visit www.victoriagolf.com.

The Position: General Manager and Chief Operating Officer

This historic and unique Canadian golf club is seeking a General Manager and Chief Operating Officer (GM/COO) who is dedicated to the Club’s Mission, Vision and Values. Reporting to the Board of Directors through the President, the GM/COO is the leader of the Club’s management team and is responsible for managing all facets of the Club’s operations in accordance with the strategies, plans and policies approved by the Board.

The GM will be responsible for the following:

  • Develop and deliver a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Effectively manage all aspects of the Club’s activities and services to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods. Direct the work of and support the development of all department managers.
  • In consultation with the Board, deliver long and short-term financial objectives. Ensure that the financial integrity of the Club is maintained at all times.
  • Prepare forecasts and execute the financial plan for the Club including development of annual operating, cash, and capital budgets. Prepare financial reports to the Board.
  • Develop an organizational structure that is in keeping with the values and the strategic direction of the Club. Act as a mentor to Direct Reports.
  • Coordinate and implement the strategies within the Club’s short and long-range strategic plan as approved by the Board.
  • Welcome new Club members, “meet and greet” all Club members as practical during their visits to the Club.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members.
  • Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Direct Reports:

Head Golf Professional, Links Superintendent, Food and Beverage Manager, Executive Chef, Controller, Administrative Assistant, Director of Sales and Marketing, Communications Director and Building Superintendent.

Qualifications

Candidate Profile:

The GM/COO will report to the Board of Directors through the President.  Given the leading role this individual will play in achieving the strategic and business objectives of Victoria Golf Club, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibit leadership skills in continued team building, employee motivation and service training consistent with the Board’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer”. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Hospitality experience with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a board that has adopted a club governance structure and processes to lead the Club and GM/COO to thrive.
  • Evidence of continued professional development.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, November 26, 2021. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Victoria Resume” and “Last Name, First Name, Victoria Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

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