Lesson #16
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 16, Colin shares why it is often more important to do the right thing rather than being right.
Tag: General Manager
Executive Search: General Manager, Birmingham Country Club
General Manager
Birmingham Country Club
Birmingham, Michigan
Birmingham Country Club: Where Tradition Meets Membership.
Birmingham Country Club is a premier, full-service family club rich in history. Tucked away in a quiet corner of Birmingham, the Club is an ideal place for members to unwind and charge up. The Club features a scenic 18-hole championship golf course, racquet and paddle courts, a competition-sized pool and diving area, fitness facilities, fine and casual dining, and a full calendar of events.
Birmingham Country Club, an exclusive family-oriented private club, proudly counts over 600 families as its members, with an impressive 85% residing within a 5-mile radius of the Club. Acknowledged by many as a cherished second home, the Club holds in high esteem the authentic care and camaraderie shared among the members. The devoted staff is unwavering in their pursuit of excellence, exemplified by team members with remarkable tenures of 15, 20, or even 30 years of dedicated service. Embracing communal, family-oriented values, we not only honor our robust history but also forge ahead, building a tradition of excellence that will endure in Birmingham for generations to come. Dining is a popular draw because members have a choice of multiple dining locations. The Club Room offers outstanding a la carte dining (80 seats). A full menu is provided in both the Founders Pub and the Maguire Bar, which is a popular gathering spot because of the panoramic view. Poolside dining includes the Dive Bar and the elevated High Dive Observation Deck, which specializes in custom pizzas.
POSITION SUMMARY
The General Manager reports directly to the Board President and is responsible for leading and inspiring the entire team to consistently provide Members with the best hospitality experience possible. This position oversees all operational functions of the Club. Direct reports include the Controller, Director of Membership, Golf Course Superintendent, Executive Chef, Director of Golf, Director of Operations, and Director of Racquets.
Position Description/Requirements
SEARCH EXECUTIVES
Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
905.475.4030
Eric Hutchison, MBA, Ph.D.
Director
eric.hutchison@ggapartners.com
Executive Search: General Manager/COO, Peterborough Golf & Country Club
General Manager/Chief Operating Officer
Peterborough Golf & Country Club
Peterborough Golf and Country Club (PGCC) was established in 1897 and is located along the Trent Canal in the heart of the Kawartha Region. In the late 1920s renowned course architect, Stanley Thompson was engaged to design the 6,472 yard, 18-hole championship layout. The PGCC is proud of its rich tradition and history and provides its more than 1,100 Members with an exceptional year-round experience, offering curling, golf, dining, and meeting facilities. The Club has made important advances in the past years – building a strong year-round member base that is committed to increasing funding for the golf course and other club improvements.
Peterborough Golf and Country Club is seeking an experienced General Manager/Chief Operating Officer to join us in Peterborough – to lead our staff and to work with our Members and our Board of Directors as we build for the future. If you are ready for the next step in your club management career and would value the opportunity to be the leader of this historic club as we continue to make it better, we welcome you to apply for this position.
POSITION SUMMARY
The General Manager/Chief Operating Officer (GM/COO) is the most senior member of the Club’s management team reporting to the Board of Directors through the Board Chair. The GM/COO is responsible for delivering on Members’ and guests’ curling, golf, and other experiences at the Club and on its strategic and operational management. Direct reports include Office Manager, Accounting Manager, Executive Chef, Food & Beverage/ Events Manager (includes Banquet/ Events Coordinator), Sports Director, Maintenance Supervisor, Greens Superintendent (includes Assistant Greens Supervisor).
Position Description/Requirements
SEARCH EXECUTIVES
Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
905.475.4030
Jeff Germond, CCM
Director
jeff.germond@ggapartners.com
Eric Hutchison, MBA, Ph.D.
Director
eric.hutchison@ggapartners.com
31 Years | 31 Lessons – Attention to Detail
Lesson #15
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 15, Colin shares how he can tell the moment he sets foot at a club whether someone is paying attention to the details. Watch his video to learn why it is important.
Executive Search: Director of Golf, Credit Valley Golf & Country Club
Director of Golf
Credit Valley Golf & Country Club
“Building relationships that last a lifetime.”
Golf Course Architect Robbie Robinson once stated that when he first viewed the “raw” property, he thought that he had never seen a more perfect natural setting for a golf course. This is a high praise indeed from a man who has built golf courses all over the world.
Credit Valley Golf and Country Club combines breathtaking scenery with a consistently challenging parkland design that combines tight fairways with large and fast, undulating greens. Incorporated with 5 sets of tees, golfers of all skill levels agree that Credit Valley is a true, fair test of golf.
The course is one with nature as the river winds throughout the valley lands. Red-tail hawks and deer are seen on the course early morning and late evening as golfers begin and end their adventures. The finest course conditions are enjoyed by members and guests as the course superintendent and his staff deliver an exceptional daily golf experience.
POSITION SUMMARY
The Director of Golf reports directly to the Chief Operating Officer and is part of the Senior Leadership Team. The person in this position will oversee all aspects of golf operations, including instruction, pro shop management, and member relations. This role requires a strong focus on enhancing the overall membership experience while driving the golf department’s success. The Director of Golf is responsible for developing and executing a retail marketing plan to boost pro-shop revenue and member satisfaction. This includes identifying and recommending amenities to enhance member retention. A key performance indicator will be the management of the retail operation’s profitability while simultaneously growing the golf business through increased usage, tournaments, and exceptional member engagement.
Position Description/Requirements
SEARCH EXECUTIVES
Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
905.475.4030
Jeff Germond
Director
jeff.germond@ggapartners.com
31 Years | 31 Lessons – Image & Presentation
Lesson #14
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 13, Colin speaks to the importance of how the staff presents
itself to members and the impression it leaves.
Executive Search: General Manager, The Surf Club
General Manager
The Surf Club
Wrightsville Beach, North Carolina
The Surf Club: A Timeless Gathering Place
The Surf Club, founded in 1941, was originally inspired by the residents of Wrightsville Beach to have a place to dine and entertain during the summer months when many of the inhabitants of the inland communities would come to escape the summer heat. It quickly became the hub of many of the social activities of the area and became a prominent location to hold upscale dining events during the bustling summer season.
Throughout its history, The Surf Club (the Club) has always had a very distinguished membership roster representing all factions of the business and social community. Today, the Club continues to offer a warm and inviting atmosphere for members and their guests.
Whether members are seeking casual beachside dining or elegant clubhouse events, the commitment to excellence remains unwavering. As the perfect setting to celebrate life’s special moments, the Club is also very popular for beachfront weddings, receptions, and other intimate gatherings.
Steeped in history, the Club maintains a traditional environment where members and their families gather to engage in meaningful social interactions and build lasting relationships.
POSITION SUMMARY
The General Manager reports directly to the Board President and is responsible for leading and inspiring the entire team to consistently provide Members with the best hospitality experience possible. This position oversees all operational functions of the Club. Direct reports include the Controller, Two Assistant Managers, the Culinary Director, and the Pavilion Manager.
Position Description/Requirements
SEARCH EXECUTIVES
Eric Hutchison
Director
eric.hutchison@ggapartners.com
614.271.9355
Kelly Simons
Director
kelly.simons@ggapartners.com
435-655-1509
31 Years | 31 Lessons – Know Your Brand
Lesson #13
of GGA Director Colin Burns’
31 years | 31 Lessons
In Lesson 13, Colin shares his experience with brand management.
It is not only what you do, but what you don’t do.
Executive Search: Golf Course Superintendent, Credit Valley Golf & Country Club
Golf Course Superintendent
Credit Valley Golf & Country Club
“Building relationships that last a lifetime.”
Golf Course Architect Robbie Robinson once stated that when he first viewed the “raw” property, he thought that he had never seen a more perfect natural setting for a golf course. This is a high praise indeed from a man who has built golf courses all over the world.
Credit Valley Golf and Country Club combines breathtaking scenery with a consistently challenging parkland design that combines tight fairways with large and fast, undulating greens. Incorporated with 5 sets of tees, golfers of all skill levels agree that Credit Valley is a true, fair test of golf.
The course is one with nature as the river winds throughout the valley lands. Red-tail hawks and deer are seen on the course early morning and late evening as golfers begin and end their adventures. The finest course conditions are enjoyed by members and guests as the course superintendent and his staff deliver an exceptional daily golf experience.
POSITION SUMMARY
This Golf Course Superintendent is responsible for the overall maintenance and management of the entire (180 acre) property. This includes the golf course, practice facility, clubhouse landscape areas, and all other outdoor spaces. This position involves oversight of all aspects of turfgrass management, irrigation, landscaping, equipment and facility maintenance, and personnel. The person in this role will work closely with the COO and the rest of the leadership team to deliver an exceptional golf and outdoor experience to Credit Valley members and their guests. The individual will lead, educate, and foster an environment for continuous learning and improvement. Direct reports include the Assistant Superintendent and the Equipment Manager.
Position Description/Requirements
SEARCH EXECUTIVES
Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
905.475.4030
George Pinches
Director
george.pinches@ggapartners.com
31 Years | 31 Lessons – Balancing Expectations
Lesson #12
of GGA Director Colin Burns’
31 years | 31 Lessons
We’re all been taught to exceed member expectations, but sometimes that simply isn’t possible.
Colin shares the importance of communications to balance expectations.
