Tag: GGA Executive Search

Executive Search: General Manager/COO for Silver Springs Golf & Country Club

Date:

General Manager / Chief Operating Officer
Silver Springs Golf & Country Club

Silver Springs Golf and Country Club is a premier private, member-owned golf and dining facility located in Calgary, Alberta.  The Club aspires to provide the best possible member and guest experience both on and off the golf course.  Members truly participate here, in a Club where quality of life and their recreation is further improved by belonging to Silver Springs.

Silver Springs is ideally situated on an expansive, 260-acre property in northwest Calgary, 15 minutes from the downtown core.  Many of the Club’s members live in the neighborhood surrounding the Club, contributing to a vibrant culture and high usage. The Club continues to craft a culture of service and remarkable care that extends throughout the golf course, the recently renovated clubhouse and through quality member events. Members express high overall satisfaction in recent surveys, and the golf course and experience is consistently rated very well.

To learn more about the Club, visit Home – Silver Springs Golf & Country Club

 

ABOUT THE CLUB:

Club Facilities:

  • 18-hole championship golf course
  • Premium clubhouse including:
    • Formal dining area
    • Social lounge areas
    • Spacious and clean locker rooms

Club Overview:

  • Total members: 1,016
  • Total Shareholders: 512
  • Initiation fee + shareholder price: $30K
  • Annual Shareholder dues: $5,500
  • Annual facility improvement fee: $600
  • Annual dues revenue: $3.9M
  • Gross revenue: $6.2M
  • F&B revenue: $1.8M
  • Average member age: 65
  • Rounds of golf annually: 40K
  • Full-time equivalent employees: 18
  • Total active employees: 115 at peak season

GENERAL MANAGER RESPONSIBILITIES

  • Leading and managing a culture that provides exceptional, personalized member and guest experiences
  • Ensuring the long-term success and sustainability of the Club
  • Creating and directing programs with goals of ensuring effective financial stewardship, enhancing member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club
  • Working closely with the Club’s president, Board of Directors and various operational committees to ensure development and execution of successful work plans
  • Providing financial leadership that includes the development, analysis and execution of Club budgets, periodic financial reporting, and the implementation of appropriate and up-to-date financial and system controls
  • Providing leadership to the Turf Care, Pro-Shop, Food & Beverage, and Administrative areas
  • Creating specialized programs and providing direction to the Food & Beverage area that encourage growth of the Club’s outside, catered events and effective year-round use of the clubhouse, while minimizing member conflicts during the golfing season
  • Recommending and implementing policies that enable the Club to adhere to all aspects of applicable government laws and regulations
  • Ensuring staff and member understanding and adherence to all Club bylaws and policies
  • Embody the vison, mission, purpose and values of Silver Springs

ESSENTIAL FUNCTIONS

LEADERSHIP

  • Leading, inspiring, and developing all staff in order to achieve the highest results and standards
  • Ensuring all business units – Turf Care, Pro Shop, Food & Beverage, Administration, and Facilities – develop goals and achieve objectives aligned with the Club’s strategic plan and annual operating plans
  • Providing coaching, mentoring and advice to employees
  • Taking responsibility for employee actions and results
  • Lead all Human Resource related functions and issues

DIRECTING THE OPERATIONS OF THE CLUB

  • Focusing on day-to day operations to meet financial and performance goals
  • Overseeing the marketing and membership development activities
  • Facilitating communication and information flow with the Management Team, the Board and Member Committees
  • Providing direct expertise and oversight to the Club’s Food & Beverage catering activities to ensure required growth
  • Recommending Club policy changes and enhancements while ensuring adherence to same
  • Lead the planning and execution of capital projects

MEMBERSHIP SALES

  • Focus on selling shares to reach targeted budget number
  • Oversee the marketing plan, communications, and social media for the Club
  • Point of contact for all new member enquiries
  • Manage trial, designate, sponsored intermediate member lists and wait lists

 MEMBER EXPERIENCES

  • Seeking ways to provide the Club’s members and guests an exceptional quality experience while balancing the financial needs of the Club
  • Maintaining a high profile and visibility with the members and continually seeking ways of improving member communications

FINANCIAL EXCELLENCE

  • Working closely with the Club’s Controller, implementing financial programs that seek to achieve the Club’s strategic goals
  • With the operations team, developing the Club’s annual budget for approval by the Board
  • Manage and update the long-range capital plan and present
  • Ensuring the budget is adhered to and seeking ways to optimize and revenues and expenses
  • Improving the Club’s systems and controls
  • Oversee Men’s Section, Ladies Section, and Junior Section budgets

 EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING

  • Providing guidance in the selection and compensation of staff and leading the selection process of all management staff
  • Encouraging and overseeing the development of training programs that enhance employee skills and align with strategic objectives
  • Fostering a team environment that builds the desired culture and encourages open communication among staff
  • Keeping employees informed of all matters and leads periodic meetings with management and staff

COMMUNITY/PUBLIC RELATIONS

  • Developing and maintaining effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials
  • Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensures Club participation in relevant industry, trade and community events
  • Promoting the reputation of the Club internally and externally, including the golfing, sporting and dining club industries
  • Working with member and supplier partners in development, marketing and sales to promote the Club

BOARD RELATIONS & CLUB COMMITTEES

  • Maintaining close and effective communication with the President, Board of Directors and Operational Committees and leadership at all Board meetings
  • Being a standing member of the Executive Committee
  • Continually seeking ways of improving the effectiveness of the Club’s governance and committee structure to ensure development and alignment of strategic goals

HEALTH, SAFETY, ENVIRONMENT AND SECURITY

  • Ensuring effective Club health, safety, environment and security policies and procedures are developed and implemented, in accordance with relevant government regulations and are being followed by all staff and members
  • Ensuring that regular inspections are taking place and follow-up actions are implemented

REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President.

DIRECT REPORTS

Golf Course Superintendent, Head Golf Professional, Controller, Executive Chef, Food & Beverage Manager, Communications and Marketing Specialist, and Clubhouse Maintenance Supervisor.

COMPENSATION:

Silver Springs will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 7, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Silver Springs) and email to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

 

 

Jeff Germond, CCM, to Join GGA Executive Search Team

Date:

Jeff Germond, CCM, will join the GGA Executive Search Team effective February 1, 2024 after completion of his tenure as COO of Mississaugua Golf & Country Club.

Jeff’s experience encompasses all aspects of club management, from food & beverage to operations, finances and human resources. His vast knowledge of the inner workings of high-end private clubs and all aspects of food & beverage operations will benefit all clients who need to fill culinary and all leadership positions.

Jeff began his career as an Executive Chef with an emphasis on building and fostering high-performance teams. Over the course of his career, he had the opportunity to work at several of Canada’s premier clubs, including the National Golf Club of Canada, Hamilton Golf & Country Club and St. Catharine’s Golf & Country Club, among others. He is currently completing his tenure as the COO at Mississaugua, after which he will bring his experience and knowledge to GGA.

Jeff will be based in GGA’s Toronto office. As of February 1, 2024, he can be reached via email at jeff.germond@ggapartners.com.

Executive Search: Director of Golf for Quail West Golf and Country Club

Date:

Director of Golf
Quail West Golf and Country Club

Quail West Golf and Country Club

Quail West Golf & Country Club, located in beautiful Naples, Florida and revered as Southwest Florida’s preeminent private golf community, is seeking an extraordinary leader to serve as Director of Golf.

Quail West prides itself on providing world-class facilities for Members and their guests and an extraordinary and inclusive, yet unpretentious lifestyle. One of Southwest Florida’s most welcoming clubs, Quail West’s courses, facilities and services are shared by a limited number of members to enhance the quality of the member experience.

To learn more about the Club, visit Home – Quail West Golf & Country Club

ABOUT THE CLUB

36 Holes of Golf

Gross Operating Revenue: $25M

Annual Merchandising Revenue: $1M

FY 24 Annual Golf Dues – Operating – $22,030; Capital – $4,000

FY 24 Golf Course Maintenance Budget – $4.9M

FY 24 Golf Operations Budget

  • Total revenue (net of cost of sales) – $2.8M
  • Payroll expense – $1.5M
  • Payroll Taxes & Benefits – $300K
  • Other expenses – $660K
  • Annual lesson revenue – $200K

POSITION OVERVIEW

The role of Director of Golf at Quail West offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced, and respected professional. The Director of Golf is looked upon to set the standard for golf operation by providing world-class programs, services, and leadership. The individual will promote an enthusiastic professional atmosphere focused on Member enjoyment and satisfaction through a visible, accessible, and professional management and leadership style.

The Director of Golf oversees the golf operation including management of the team (golf shop, practice facility, outside operations, and men’s locker room), responsible for the financial planning and oversight for the golf operation, and promotion of an exceptional golf experience for the membership.

REPORTING STRUCTURE

Reports to the Chief Operating Officer / General Manager

DIRECT REPORTS

Head Golf Professional

RESPONSIBILITIES & EXPECTATIONS

  • Provides respectable leadership as a PGA professional in managing all aspects of the golf program and promotes a positive image at a first-class facility.
  • Oversees the management and performance of all golf shop and related services.
  • Provides input and advice as requested by the COO/General Manager, the Board of Directors, Golf Committee, and members of the Management Team.
  • Recruits, trains, and develops all golf staff.
  • Manages tee time procedures fairly and equitably.
  • Coordinates, attends, and actively participates in all Golf Committee meetings.
  • Maintains a respectable golf game and represents the club favorably in PGA and other appropriate golf-related
  • Develops and adheres to annual operating budget for golf operations including planning, budgeting, forecasting, monitoring, and taking corrective action as necessary.
  • Coaches and mentors employees by proactively supporting employee development and involvement.
  • Enforces club rules and regulations governing golf course and practice facility usage to provide an enjoyable golfing experience.
  • Develops and manages an innovative tournament schedule and golf activities program that services all golf members.
  • Play golf with members and their guests as time and duties permit.
  • Attends golf-related conferences, merchandise shows, and educational programs to stay current with the latest trends in the industry.

REQUIRED QUALIFICATIONS

  • Minimum 5 years’ experience as a Head Professional or Director of Golf at a premier, private facility. Multi-course experience preferred.
  • Class ‘A’ member of the PGA of America.
  • Computer literate: Excel, Word, Golf Genius, and Jonas
  • Possess the highest level of understanding in the rules of golf, tournament formatting, scoring, and handicapping.

COMPENSATION

Quail West will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by January 7th, 2024.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Quail West Director of Golf Cover Letter” and “Last Name, First Name, Quail West Director of Golf Resume”) respectively to: execsearchus@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Kathy Grayson

Director
GGA Partners™
kathy.grayson@ggapartners.com

 

Colin Burns

Director
GGA Partners™
colin.burns@ggapartners.com

 

For more information on Quail West Golf and Country Club, visit https://www.quailwest.com/

 

 

Executive Search: Managing Director for Woking Golf Club

Date:

Managing Director
Woking Golf Club

“A seminal heathland we really love.” – Golf World

“For anyone who really wants to be a golf architect, I heartily recommend Woking as one of the most rewarding courses in the world you can see” – Tom Doak

“The first hole is like a warm handshake from an old friend” – Tom Watson

The Club

Woking Golf Club was founded in 1893 and was the first of the Surrey courses to be cut out of the pines and heather by prolific golf course architect, Tom Dunn. It is a very much in the tradition of English golf clubs and still retains its old character and charm. The course has been lengthened in recent years and is now more than 6,500 yards from the back tees, however the real challenge of the course is the complexity of its undulating greens.

Primarily and proudly a club with a long-standing two-ball heritage, Woking members not only value the time it takes to play eighteen holes but relish the competitive and convivial culture that is the essence of the Club.

In recent years, a significant investment programme has been undertaken including a reservoir, fairway watering system and greens drainage programme. In addition, the club has undertaken an extensive woodland management programme to help the heather re-establish, which has resulted in many of the original stunning views across the course being reinstated. The golf course is ranked 18th in the list of the top 100 courses in England as set out in the 2023 Golf World rankings.

Woking currently has over 410 full members and welcomes around 10,000 guest and visiting golfers annually. The Club is good financial health and, having recently incorporated, the Board is currently developing its first 5-year strategic plan with the support of GGA Partners.

Position Summary

Reporting to the Board of Directors through the Chairman, the Managing Director (MD) of Woking Golf Club will be responsible for managing the overall performance of the Club, the implementation of the strategic plan and for the delivery of an exceptional member, guest, and visitor experience.

Following a recent change of governance structure, this is an excellent opportunity for a forward-thinking, dynamic MD to be accountable for the management of all aspects of the Club and to be empowered to pursue practices that contribute to fulfilling the Club’s vision and mission, as approved by the Board and the Membership.

The MD will generate and monitor budgets and financial statements, secure and protect the Club’s assets, including facilities and equipment, will monitor the quality of the Club’s operational performance and service standards, develop, and lead a cohesive professional service team, and will strive to consistently maintain a memorable and distinctive club experience for everyone who visits, every time they visit.

The Club prefers a highly visible and interactive MD, someone professional in personal style, demeanour, and presence, who fulfils the role of chief host and is comfortable interacting with Members.

A suitable MD will have a deep experience and understanding of the game of golf, its history and traditions, and a minimum of ten years of progressive management experience in a well-regarded private club or similar hospitality environment.

The position requires that the MD be business savvy without compromising on member priorities, and with a strong command of industry trends, benchmarks, and best practices. They will be proficient in change management with a demonstrable understanding of operational and management excellence and an ability to “professionalise” the Club across all functions.

Duties and Responsibilities 

Leadership:

  • Develop an effective working relationship with the Board of Directors and Committees.
  • Lead the management and implementation of the Club’s strategic, capital, and annual plans consistent with the Club’s Vision and Mission.
  • Lead, mentor and build a strong management team including effective performance management along with succession planning.
  • Follow industry trends, benchmarks and best practices and develop strategies that maintain Woking Golf Club’s market position and reputation.
  • Value the Club’s heritage, historic golf course and clubhouse.
  • Effectively manage change throughout the organisation to ensure the Club remains highly professional, desirable, respected, and relevant.
  • Be well-known and visible to the Membership.

Financial Management:

  • Generate operating and capital budgets that contain sufficient detail to enable accurate projection of revenues and expenses and that disclose underlying assumptions, for ultimate Board approval.
  • Generate and monitor monthly, annual, and other financial statements of the Club; take effective corrective action as required.
  • Analyse financial statements, monitor cash flow, provide timely, relevant, and accurate reporting (including key indicators, performance metrics and benchmarking) and maintain adequate internal controls.
  • Ensure that the financial integrity of the Club is always maintained and that it is operated in an efficient and cost-effective manner.
  • Be fiscally responsible while investing in the Club’s people and assets to ensure an exceptional Member experience.
  • Establish and monitor compliance with purchasing policies and procedures; and
  • Ensures that the Club’s assets are adequately insured against casualty and property losses, and liability losses to the Club and its Board members and staff.

Governance:

  • Is knowledgeable regarding best governance practices for private clubs.
  • Implements policies established by the Board of Directors.
  • Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with Board policies.
  • Issues notice of meetings, attends Board and Annual Meetings, serves as the Corporate Secretary appointed annually by the Board of Directors.
  • Consistently monitors the Club’s constitution, rules, and regulations for continued relevance to the Club’s operations, and
  • Reports in a timely fashion any actual or anticipated material non-compliance with a policy of the Board.

Human Resources:

  • Has authority over and accountability for all staff.
  • Hires, trains, motivates, evaluates, compensates, and terminates staff in a professional, non-discriminatory, and caring fashion.
  • Has the authority to appoint and remove any and all employees and agents of the Club and settle the terms of their employment and remuneration in accordance with policies established by the Board.
  • Establishes personnel policies in accordance with policies established by the Board; initiates and monitors policies relating to personnel actions and training and professional development programs.
  • Works with their direct reports to schedule, supervise and direct the work of all employees.
  • Ensures that a succession plan is in place for each direct report.
  • Conducts regular performance reviews with direct reports and ensures that each of them implements a protocol whereby all staff have job descriptions and participate in a review at least once a year; and
  • Reviews current staffing model to ensure all functions are being performed by appropriately trained personnel and that the Club is staffed to meet the needs of the members in a cost-effective fashion.

Capital Projects:

  • Be proactive in planning for capital projects that need to be considered for the benefit of the Club and prepare appropriate capital expenditure proposals for Board consideration.
  • Manage the capital funding requirements of the capital and strategic plans.
  • Provide oversight of and manage all capital projects and related expenditures to ensure that they are delivered to time, to cost and at the quality approved by the Board.

Operations:

  • In support of the Course Manager, ensure the golf courses and practice facilities are to the highest standards of condition and playability.
  • In support of the Golf Professional, ensure that the teaching capabilities and quality of teaching experience are the highest possible standard. Also ensure that the Pro Shop provides goods and services that are commensurate with the highest standards and that prices are competitive.
  • In support of the Clubhouse Manager, ensure the delivery of a consistently exceptional Clubhouse experience by providing a high-calibre food and beverage offering, quality service and appropriate social environment.
  • In the context of a club with such a strong and important 2-ball heritage, establish and oversee golf reservations and account management system for member golf, competitions, matches, guests, visitors, and societies that is seamless for the members and visitors, effectively manages the Club’s yield per round, and generates accurate business intelligence for informed decision-making.
  • Nurture the spirit of the game and the traditions of the Club, fostering a convivial atmosphere through play, competition, events, and atmosphere.
  • Adopt and maintain an environmentally responsible protocol for all operations.

Compliance:

  • Consistently ensure the Club is operating in compliance with all applicable regulations.
  • Provide an annual report to the Board of Directors regarding such compliance.
  • Maintain relations with appropriate local and national governmental agencies.

Membership:

  • Advise the Board and its advisory committees in relation to membership strategy and planning, and once set by the Board, oversee the application of membership policies.
  • Evaluate and manage the current membership application process to ensure continued strength of potential members.
  • Consistently communicate with the membership and enforce Club rules.
  • Coordinate the marketing and membership relations programs to promote the Club’s services and facilities to both present and potential members.
  • Be accessible and visible to members and responds to members’ concerns in a timely manner.

Key Attributes

  • An innovative thinker with business acumen and a passion for continuous improvement.
  • A self-starter who is results-orientated and resilient in the face of adversity.
  • A dynamic leader and motivator with the ability to build a cohesive, talented, and effective team, focussed on the delivery of a collective mission. A leader that inspires support for and belief in the Club’s vision.
  • A leader who is empathetic and understanding of stakeholder positions, who is diplomatic and tactful, yet astute when there is the need to be firm and decisive in dealing with member and staff constituents.
  • Proven to be an excellent manager of change, of people, of stakeholders and stakeholder expectations, of plans and projects, and of time – skilled in prioritising and adapting without losing sight of the ultimate objectives.
  • A track record of elevating the member experience on and off the golf course, including food and beverage, service standards and protocols, and communications.
  • Demonstrates exceptional verbal, written and interpersonal communications skills with strong personal deportment. Believes in being visible and accessible to members without compromising on management duties.
  • A highly professional individual who is always in command of their brief. Someone of the utmost integrity and with a commitment to excellence.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • The ability to build and manage strong and rewarding relationships.

Qualifications and Skills

  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • A leadership track record.
  • Experience in a premier club environment.

Direct Reports

Manager of Golf Course Operations, Clubhouse Manager, Head Professional, Head Chef and Financial Administrator.

Compensation:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by December 30th at 5:00pm.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Woking Golf Club MD Cover Letter” and “Last Name, First Name, Woking Golf Club MD Resume”) respectively to: execsearchemea@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Rob Hill
Managing Partner
GGA Partners™ EMEA
rob.hill@ggapartners.com

 

Kit Taylor
Managing Director, Hospitality, Leisure & Sport
Psd Group
kit.taylor@psdgroup.com

For more information on Woking Golf Club, visit https://www.wokinggolfclub.co.uk/

 

 

Executive Search: Director of Finance for The Badminton & Racquet Club of Toronto

Date:

Director of Finance
The Badminton and Racquet Club of Toronto

About The Club

The Badminton and Racquet Club of Toronto is a preeminent private athletic and social club in midtown Toronto known for its personal touch, lasting friendships, multi-generational families, and loyal members and staff. The B&R is the ideal place for anyone with a passion for racquet sports, wanting to learn a new activity, staying forever young, or simply wanting to be part of a vibrant social scene.

Mission:

Renowned for our welcoming community and camaraderie, the B&R is a home away from home where members of all ages enjoy, and are enriched by racquet, fitness, wellness, and social experiences.

Vision

Your B&R – Your Way

 

The Position:

The Badminton and Racquet Club of Toronto is recruiting for a Director of Finance who must not only possess a broad knowledge of all accounting, financial, and business principles, leadership, analytical, and strategic thinking skills, but must also be able to fit into an organizational culture that promotes openness, mentoring, teamwork, innovation, tradition, creativity, stability, and financial results.

Candidate Profile:

The Director of Finance will work closely with the Senior Management Group and Finance, Audit, Property and Planning Committee and will oversee all financial aspects of the business while driving the organization’s financial strategy and planning. The Director will also be responsible for assessing the financial performance of the Club, possible risks, and investments while ensuring legal and regulatory compliance for all Club accounting and financial reporting functions; The ideal candidate must be familiar the relevant tax laws, payroll, reporting requirements, and generally accepted accounting principles affecting the Club.

The Director of Finance will be directly responsible for the establishment and recommendation of financial policies, procedures, controls, investments, and reporting systems, and the supervision and management of general accounting, accounts payable, accounts receivable, and payroll, and such personnel. In addition, this role has oversight responsibility for the Club’s IT systems and, its expenses, as well as the independent  contractors with whom the Club engages.

The Director of Finance reports to the Chief Operating Officer.  Given the leading role this individual will play in achieving the business objectives of the club, it is essential that the successful candidate possess the following requirements:

Leadership / Managerial Experience

  • Excellent managerial and leadership skills.
  • Ability to respond appropriately and find solutions in high pressure situations with a calm and steady demeanor.
  • Ability to lead committees and present to a group in a professional and polished manner.
  • Excellent teamwork and team building skills.
  • Ability to build and maintain lasting relationships with other departments, members, boards and committees, key business partners, and government agencies.

Communication Skills

  • Ability to show a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Outstanding oral and written communication skills.
  • Strong work ethic and positive team attitude.
  • Strong presentation skills in a group setting.

Computer Skills

  • Proficient in the use of MS Office, POS, and financial management software systems, especially advanced functions withing Excel. Northstar system proficiency an asset.
  • Good understanding of IT infrastructure management.

Educational Experience

  • BS/BA in accounting, finance, or relevant field; MS/MA is an asset.
  • CPA or other relevant qualification an asset.

Experience

  • 10 years of progressively responsible experience in finance with at least 3 years of experience in management and as a Director of Finance or similar role.
  • Experience in the private club or service industry an asset.
  • In-depth knowledge of relevant and current corporate finance and accounting principles, laws, and best practices.
  • Extensive experience and knowledge in dealing with accounting systems, budgets, internal controls, business planning and asset management.
  • Extensive experience in creating and managing budgets for medium to large organizations.
  • Strong knowledge of financial analysis and forecasting.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Mathematical reasoning.

Core Competencies

  • Diplomatic, Analytical, Strategic Planner, High Attention to Detail, High Levels of Integrity and Confidentiality, Member Focused, Decisive, Problem Solver, Results Focused, Organized, Excellent Time Management Skills.

Note:

The position will be available in Early 2024.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary and benefits including:

  • 100% Health and Dental Benefit Coverage
  • LTD and Life
  • RRSPs
  • MBO Bonus
  • Parking

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Sunday, December 31, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, TheBandR Resume” and ‘Last Name, First Name, TheBandR Cover Letter”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information on The Badminton and Racquet Club of Toronto, visit https://www.thebandr.com/

 

 

Executive Search: General Manager / Chief Operating Officer for The Lambton Golf and Country Club

Date:

General Manager / Chief Operating Officer
The Lambton Golf and Country Club

The Lambton Golf and Country Club

The Lambton Golf and Country Club (“Lambton” or the “Club”) is a private, member-owned club which was founded in 1902, and is considered one of the premier Golf and Country Clubs in Canada. Lambton is a year-round club with golf running from April through November, both summer and winter tennis and an extensive year-round social, dining and events calendar.  Rooted in a storied and rich tradition, Lambton has become one of the fastest growing progressive, family oriented private country clubs in the greater Toronto area. Geographically, it is one of the closest golf and country clubs in proximity to downtown Toronto. Our membership, which is remarkably diverse and, in many cases, multi-generational, enjoys Lambton as a “home away from home,” consisting of warm and caring friendships that last a lifetime. These relationships are the hallmark of our wonderful Club.

Lambton is home to an 18-hole Championship Golf Course, a 9-hole par 31 Valley Course and full golf practice facilities. Both courses were completely redesigned in 2010 by Rees Jones, one of the world’s premier golf course architects with a particular recognition as a US Open site designer.  Lambton has a beautifully designed clubhouse that was completed in 2000, and which has undergone consistent improvements since to accommodate a growing membership.  The Club also has 5 Har-Tru tennis courts which were also completed in 2010.  Part of a strategic facility plan, the Club is embarking on a new fitness center in February 2024 and the membership has approved a multi-million-dollar renovation to the kitchen and outdoor patio.

The success of the Club’s membership attraction program over the last several years along with sound fiscal management have permitted the Club to completely rejuvenate its principal assets over the last 20 years while maintaining a strong and flexible financial position.  Strategically, the Club is well positioned for its next phase of growth.

Lambton has a very full and active membership which embraces the exciting and fun-filled menu of golf, tennis, dining, live entertainment, and a diverse social calendar of events including Member-Member and Member-Guest Tournaments, couples golf, tennis ladders and seasonal parties for the enjoyment of its members, their families, and their guests.

Club Overview

Age of Club: 121 Years

Entrance fee: $67,500

Annual dues: $8,090 (Gold Golf)

Total Number of Members: 1,799

Total employees: 149

Mission, Vision, and Values

 Mission: Lambton Golf and Country Club is an all-season private member-owned Club. The Club provides premier facilities for the exclusive use of members and their guests to enjoy golf, tennis, dining and other social activities. The Club also provides event services and facilities to members and approved outside organizations for functions such as private parties, meetings and weddings. Members and guests enjoy attentive professional service from well-trained staff.

Vision: Being part of Lambton Golf and Country Club is to be a part of a community, a home away from home for family and friends. The Club’s primary focus is providing an exceptional golf experience from arrival through to post-golf relaxation. The Club provides an enjoyable golf experience with as much challenge as a member might desire in that golf game experience.

Values

At Lambton Golf and Country Club, we highly value the comfortable community environment shared by members and the staff. The Club provides facilities and services in an exclusive environment that members expect from a premier club. The Club strives to foster a climate of openness and friendliness. Players and families of all abilities enjoy the Club equally.

The Club has a history of strong governance and fiscal prudence, led by the Board of Governors. Material decisions are made by the Board upon recommendations from standing and ad hoc committees which are supported by management.

Position Overview

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Lambton’s management team and is responsible for managing all facets of the Club’s operations. The GM/COO manages the affairs and directs the employees of the Club subject to and in accordance with the direction of the Board of Governors (the “Board”) acting through the President, who exercises supervisory authority over the GM/COO.  The GM/COO attends all meetings of the Board and is an ex-officio member (i.e., non-voting member of) all Board committees. The incumbent GM is retiring.

Responsibilities and Expectations

  • Developing and delivering a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Effectively managing all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and services provided by the Club and to ensure an elevated level of member satisfaction.
  • Developing and implementing best-in-class and industry leading operating policies, programs, procedures, and methods and directing the work and promoting the development of all department managers.
  • Monitoring long and short-term financial objectives and reporting and, in consultation with the Board, Finance Committee and Director of Finance and Administration, preparing and executing the financial plan for the Club, as follows: (i) develops annual operating, cash, and capital budgets; (ii) monitoring monthly budget and other financial information; (iii) initiating effective corrective action as required; (iv) approving invoices and other arrangements before inception or payment; and (v) preparing and making financial reports to the B
  • Establishing personnel policies, initiating, and monitoring policies relating to personnel actions, setting and monitoring achievement against annual objectives for senior managers, and overseeing training and professional development programs. Acting as a mentor to Direct Reports.
  • Coordinating the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction. Managing complex capital projects to the highest level of quality on time and on budget.
  • Overseeing successful execution of strategic capital initiatives.
  • Welcoming new club members, and “meeting and greeting” all club members as practical during their visits to the Club. Coordinating the marketing and member relations program to promote the Club’s services and facilities to present to potential members.  Developing ongoing dialogue and rapport with members and being present at all major Club functions.
  • Incorporating succession planning by preparing staff for key leadership roles.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Candidate Profile:

The GM/COO reports to the Board of Governors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Lambton, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

  •  Leadership Skills:
    • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Candidate possesses the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.
  •  Standard of Care:
    • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 golf and country club.
    • Ability to set and maintain ambitious standards for all facilities, services, and communications.
  • Interpersonal/Fit:
    • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
    • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
    • Demonstrates energy and a desire to interact with the membership.
    • A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
    • Strong professional with a clear commitment to member service through an open and transparent member approach.
  • Business/Finance Skills:
    • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
    • A strategic thinker with strong business acumen.
    • Experience managing complex capital projects.
    • Direct experience with golf, tennis and food and beverage businesses.
    • Incorporates succession planning by preparing staff for key leadership roles.
  • Education:
    • A post-secondary degree in business or a related discipline is preferred.
  • Experience and Accreditation:
    • Previous hospitality industry experience as a senior leader at a private golf and country club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium country club experience.
    • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
    • A Certified Club Manager designation (CCM) is preferred.

Compensation:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by December 6, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Lambton CEO Cover Letter” and “Last Name, First Name, Lambton CEO Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information on Lambton, visit https://www.lambtongolf.com/Home.aspx

 

 

Executive Search: Director of Golf for The National Golf Club of Canada

Date:

Director of Golf
The National Golf Club of Canada

The National Golf Club of Canada

Located in Woodbridge, just north of Toronto, Ontario, The National Golf Club of Canada (“The National” or the “Club”), Canada’s preeminent private golf club, is seeking an extraordinary leader to serve as Director of Golf.

The National is an equity golf club established in 1987 with 468 members. We pride ourselves on our commitment to golf, the golf experience and our renowned George and Tom Fazio (1974) golf course, which is consistently rated as one of the best in Canada and heralded internationally.

 

Position Overview

The role of Director of Golf at The National – the top-job in Canadian golf – offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced, and respected professional. The Director of Golf is looked upon to set the standard for golf operation by providing world-class programs, services, and leadership. The individual will promote an enthusiastic professional atmosphere focused on Member enjoyment and satisfaction through a visible, accessible, and professional management/leadership style.  The Director of Golf will work with the Professional team to address Members concerns, complaints, and compliments, and with the Membership Coordinator to provide new member orientation in a timely manner.

Responsibilities and Expectations

Operations:

  • Possess the highest level of accountability for ensuring the golf operation is executing at a world-class level and be recognized as a leader in the Canadian golf industry.
  • Oversee and direct the day-to-day activities of the golf operations.
  • Implementation of policies and standard operating procedures; enforcing all rules and regulations established by the club.
  • Assist in communication to the members via publication of newsletters, website, informational and promotional materials and actively promote golf events at the club.
  • Onboard new members and acclimate them to club rules and regulations, assimilate them into group play, encourage event participation, and maintain handicap.
  • Create a playing schedule where all team members actively play golf with all segments of the membership.
  • Directly responsible for all staffing and training, human resources activities of the golf operations personnel.
  • Applies and administers the Club’s policies and by-laws in day-to-day operations.
  • Act as the staff liaison to the Club’s Captain and attend all relevant committee meetings.
  • Maintain a professional image in and around the Club.

 Financial:

  • Prepare and administer the annual budgets for golf operations.
  • Ensure the golf operation is compliant with all Club financial guidelines including purchasing, inventory, payroll, and fee schedules.
  • Responsible for preparing monthly reports for both the Captain’s Committee and General Manager
  • Review and report on P&L monthly golf operations, providing explanations on variances and forecasting.
  • Ultimately responsible for pro shop inventory and delivery of annual targets.

 Staffing:

  • Hire, train, and mentor a professional staff with a positive and service-oriented attitude
  • Develop personal career plans for each staff member; meet with them quarterly to review progress.
  • Conduct daily line-ups, weekly staff meetings and seasonal team retreats to ensure the vision of the club is clearly understood and member and guest experiences are consistent.
  • Empower staff and ensure they are engaged in all areas of the operation.
  • Conduct both stay and exit interview to garner feedback for continuous operations improvement.

Tournament Programming:

  • Design, coordinate and successfully execute all golf events.
  • Assist in a Play Better golf program wherein the handicap of any player comes down following the system.
  • Research new tournament formats
  • Communicate weekly rules tips and promote club events by engaging members on the practice range and first tee as well as through member outreach and club communication systems.

Instructional Programming:

  • Oversight of business and programming of the Ben Kern Learning Centre (indoor golf)
  • Research and recommend teaching technologies that will enhance the member experience.
  • Assist in program design and offerings for: full senior members, intermediates, juniors and female spouses and daughters.
  • Conduct clinics and seminars to engage members and enhance programming.
  • Play golf with Members when appropriate.

Merchandise Concession: (owned by The National Golf Club)

  • Final approval on all merchandise and golf equipment purchases.
  • Develop partnerships with vendors who will invest and support the success of the golf shop.
  • Return demo product and defective merchandise in a timely manner and ensure proper credits and/or reimbursements are received.
  • Maintain accurate member credits for tournaments and other events.
  • Attendance at trade shows to research new products and services.

 Professional Development:

  • Stays current with technology, continues education in the C.P.G.A., keep management methods up-to-date, and continue to upgrade Teaching & Coaching certification
  • Participates as a member of the PGA of Ontario, PGA of Canada, and maintains a local network of industry contacts.

Direct Reports:

  • Professional Staff
  • Director of Instruction
  • Starters and Rangers
  • Range Attendants
  • Administrative Assistant
  • Back Shop Staff

Reporting Structure:

Reports to the General Manager and liaises with the Captain’s Committee and Board of Directors

Preferred Qualifications:

  • Minimum 5 years’ experience as a Head Professional or Director of Golf.
  • Class ‘A’ member of the PGA of Canada, PGA of America
  • Computer literate: Excel, Word, Golf Genius, P.O.S. programs i.e., Northstar and or Jonas
  • Possess the highest level of understanding in the rules of golf, tournament formatting, scoring, and handicapping.

Compensation:

The Club will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by November 29, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, National Resume” and “Last Name, First Name, National Cover Letter”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Kathy Grayson
Director
GGA Partners™
kathy.grayson@ggapartners.com

For more information on The National Golf Club of Canada, visit https://nationalgolf.ca

 

 

Colin Burns, CCM, Joins GGA Executive Search Team

Date:

Many of you know Colin from his three-decade career as the General Manager at Winged Foot Golf Club. During his tenure at this top-rated club he played an integral role in hosting multiple major golf championships, including the 2006 and 2020 US Opens, the 2004 US Amateur and the 2016 Four-Ball Championship. He also oversaw more than $100 million in capital projects, including the complete restoration of both golf courses.

We are delighted to announce that Colin has joined GGA Partners and will focus on next-level executive search services for clubs seeking high-quality, long-term candidates..

Colin spent 30 years “on the other side” as a client of search firms, the benefit of which is a clear understanding of what makes a good search.  He has spent countless hours in board meetings which has provided the ability to identify both club and board room culture. He has an incredible network of professional contacts from which to recruit the right individual who views your goals strategically and has the knowledge of how to get there. Each of these attributes and experiences will benefit you in your search for the right individual to help your club succeed.

Colin will be based in Connecticut and can be reached via email at colin.burns@ggapartners.com.

Executive Search: General Manager for The Winston Golf Club

Date:

General Manager
The Winston Golf Club

The Winston Golf Club

Having celebrated its 100th anniversary as a club in 2023, The Winston Golf Club in Calgary, AB enters its second century on the precipice of transformational change and wants a dynamic General Manager to help shape and lead that initiative. Led by an engaged Board of Directors, The Winston is looking for a strategic and operational leader who can influence the Club’s internal and external culture while greatly increasing the Club’s shareholder members and potentially executing a near term $10MM+ clubhouse construction project. As the closest golf course to downtown Calgary and already home to an outstanding 18-hole layout with a highly motivated and committed membership base, this semi-private club position will appeal to a diverse range of Club Management professionals with a unique opportunity to affect change quickly.

 

About the Club

Members: 500 (210 Shareholders, 45 Spousal, 40 Annual, 110 Young Professional, 95 Junior)
Initiation Fee: $8,000
Annual Dues: $4,888
Gross Volume: $5 Million
F&B Volume: $1.5 Million
Average Shareholder Age: 55 Years Old

Club Facilities

Amenities:

  • 18 Hole Golf Course
  • Driving Range & Practice Area
  • Three Golf Simulators (Nov – Mar)
  • Full Service Pro Shop

Dining:

  • Full Service Restaurant
  • Two Banquet Rooms
  • Two Board Rooms
  • Snack Shack

General Manager Position Summary

The General Manager of the Club (“GM”) is the leader of The Winston’s management team and is responsible for managing all facets of the Club’s operations. The GM manages the affairs, and directs the employees of the Club subject to and in accordance with the direction of the Board of Directors (the “Board”) acting through the President, who shall exercise supervisory authority over the GM. The GM shall attend all meetings of the Board and shall be an ex-officio member (i.e., non-voting member) of all Board committees.

Skills, Experience and Attributes of the New GM

  • Development and delivery of a consistently excellent member experience commensurate with specified member expectations.
  • Coordinates and administers the Club’s policies as defined by the Board and the Articles of Association of the Club.
  • Develops best-in-class and industry leading operating policies, programs, procedures and methods and directs the work and promotes the development of all department managers.
  • Apprises the Board of industry and competitive trends, and assists the Board in the strategic planning process guiding the future direction of the Club.
  • Establishes personnel policies, initiates and monitors policies relating to personnel actions and training and professional development programs.
  • Performs annual performance and remuneration reviews of all department managers and recommends any changes to the Board.
  • Monitors long and short-term financial objectives and reports and, in consultation with the Board, Finance Committee and Manager of Accounting, prepares the financial plan for the Club.
  • Coordinates the development of the Club’s long-range and annual strategic plans consistent with the Club’s short and long-term strategic direction.
  • Attends conferences, workshops and meetings to keep abreast of current information and developments in the industry, and brings to The Winston leading edge best practices to implement.
  • Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
  • Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial information; initiates effective corrective action as required; approves invoices and other arrangements before inception or payment; prepares and makes financial reports to the Board.
  • Is authorized to incur expenses and capital expenditures in accordance with approved budgets or as otherwise directed by the Board.
  • Develops ongoing dialogue and rapport with members through recognition, communication, and follow through, and is present at all major Club functions.
  • Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans or budgets.
  • Provides reports of the work and affairs of the Club to the President and to the Board and committees as requested.
  • Coordinates the marketing and member relations program to promote the Club’s services and facilities to present to potential members.
  • Convenes and presides over meetings with department managers and conducts regular full staff meetings.
  • Properly manages all aspects of the Club’s activities to ensure and maintain the highest standards and quality of products and services provided by the Club and to ensure a high level of member satisfaction.
  • Maintains relations with police, fire, liquor control board, health department and other governmental agencies. Ensures that the Club is operated in accordance with all applicable local, provincial and federal laws.
  • Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports.
  • Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees, guests and club assets.
  • Maintains relations with local, provincial and national associations that promote the games of golf.
  • Oversees the care and maintenance of the Club’s physical assets and facilities.
  • Establishes and monitors compliance with purchasing policies and procedures.
  • Reviews and initiates programs to provide members with a variety of popular events.
  • Participates in outside activities that are judged as appropriate and approved by the Board to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
  • Serves as a liaison between all management staff and the Board.
  • Writes policy and rule directives or approves those written by department managers.
  • Has ultimate authority over inter-departmental matters and implements policies concerning employee-employer relations.
  • Develops, maintains, and disseminates a basic management philosophy to guide all Club personnel toward optimal operating results, employee morale and member satisfaction.
  • Provides appropriate leadership and mentorship to direct reports and mid-level management.
  • Negotiates and recommends Board approval for contracts.
  • Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment.
  • Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services to the Club.
  • Directs the writing and publishing of Club newsletters and communications with the Members.
  • Performs other duties and functions as the Board may direct from time to time.

Qualifications:

  • Minimum 5 to 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • A background check will be required.
  • Disciplined follow through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high level of member services and satisfaction.
  • A strong understanding of top notch operations and events that lead to an elevated experience for members and guests.
  • Industry knowledge and creativity to elevate the food & beverage experiences.
  • Highly focused and passionate about creating an environment of healthy Retention and being the employer of choice for Recruitment.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Experience with significant facility renovations or construction would be an asset.

Direct Reports:

  • Head Golf Professional
  • Turf Care Superintendent
  • Manager, Hospitality & Catering
  • Executive Chef
  • Manager, Accounting & Information Systems
  • Manager, Administration & Member Services
  • Manager, Building Maintenance

Measures of Performance:

  • Membership satisfaction according to membership survey data, golf and social activity levels and support of the Club’s Food and Beverage program.
  • Increase in number of shareholders and conversion of annual members to owners.
  • Organizational financial performance against agreed upon goals, monitoring metrics and industry benchmarks.
  • Development of department managers and employees and other Club personnel, including leadership skills, team building, employee motivation and service training.
  • Promptness, quality of information, forecasts and creative consultative services to the club and its officers, to the Board of Directors and the Committees.
  • Club’s general standing in the community.
  • Compliance with known regulations of government agencies.
  • Protection of Club assets.

Compensation:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by November 30th, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, The Winston GM Cover Letter” and “Last Name, First Name, The Winston GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

For more information on The Winston Golf Club, visit https://thewinstongolfclub.com/

 

 

Executive Search: Chief Executive Officer for The Glencoe Club & The Glencoe Golf & Country Club

Date:

Chief Executive Officer
The Glencoe Club and
The Glencoe Golf & Country Club

The Glencoe Club

The Glencoe Club is Calgary’s premier private sports and social club providing programs and services for all members of the family. Nestled between the beautiful Calgary neighbourhoods of Mount Royal and Elbow Park, the Club is committed to creating exceptional experiences and to be members’ second home, providing excellence in all aspects of the Club. Members come to the Club to train and play in its excellent sports and recreation facilities; grow and excel in the vast array of programs; enjoy specialty services; dine in first-class restaurants; and create long-lasting memories with friends and family.

The Glencoe Golf & Country Club

With 45 holes across three stunning courses and an expansive Clubhouse overlooking beautiful greens, The Glencoe Golf & Country Club offers an abundance of golf opportunities and amenities. Nestled along the Elbow River and just minutes outside of Calgary, members are welcomed with pristine views and immersed in nature while enjoying an exceptional round of golf with family and friends. The Club’s knowledgeable staff and expert golf professionals, plus the carefully crafted menus and fun events, leave a lasting impression on everyone who visits.

 

About the Club

Mission and Vision

With a Mission of creating exceptional experiences and a vision to be our members’ second home, the Glencoe Club aims to provide excellence in all that we do; stressing values of Respect, Wellness, Integrity, Relationships, Caring and Innovation.

 Brand Attributes

  • Contemporary
  • Family oriented
  • Excellence in quality-of-service delivery in sports, recreation, food and beverage and other services
  • Strong value proposition
  • Efficient and environmentally aware
  • Diverse and inclusive
  • Community aware, support neighborhood lifestyle

Values

Govern self and others according to the values of The Glencoe Club and The Glencoe Golf and Country Club:

  • Show that we care in everything we do.
  • Build relationships with members and employees.
  • Treat everyone with respect.
  • Do what is best for the members, staff and the Club based on integrity.
  • Continuously improve processes, systems and services through innovation.
  • Commit to a pro-active health and safety program that focuses on wellness.

CEO Position Summary

As the Board’s top executive employee and official link to the operating Club, the CEO is accountable for all the operational performance and exercises all authority transmitted by the Board into the day-to-day operations of The Glencoe Club and The Glencoe Golf and Country Club. The CEO works in collaboration with the Board of Directors to set the strategic direction and has a commitment to the achievement of the vision and mission of the Clubs.

The CEO manages the successful operations of The Glencoe Club and The Glencoe Golf & Country Club, and ensures implementation of all Board policies and procedures.

Skills, Experience and Attributes of the New CEO

The Glencoe CEO will be a strategist, planner, implementer and leader. Glencoe now is working very well, is well run, both the downtown club and suburban golf club operations are in excellent shape; capably led and managed by two General managers. The CEO’s focus is forward looking development, leading and developing the operations, not managing them.

Critical factor is a track record of success and experience at senior levels of management, leadership, business development and financial management.  Understanding of operational dimensions within a recreation or sports club, hospitality and/or food service operation is valuable and private club management experience is an asset but not a requirement.

Strategic Leadership and Implementation

  • Working collaboratively and in alignment with the Board, both contributing, leading and following strategic direction.
  • Ability to understand the market, environment, trends, opportunities and obstacles in developing strategies and tactics within the Clubs’ long-term plan.
  • Appreciation, alignment and respect for Glencoe Club’s culture and history.
  • Creative, progressive, innovative, leading evolutionary change not revolution or dramatic shifts in culture or offers.
  • Ability to lead large projects, design and lead program implementation.
  • Understand, manage risk profile and develop mitigation approaches.

Finance and Systems Leadership

  • High degree of financial acumen and experience in strategic development.
  • Qualifications and experience at senior leadership level:
    • Developing and managing budgets and forecasts, long range financial plans
    • Managing balance sheets and cash flow
    • Oversight of financial reports and benchmarking that provide intelligence to effective decision making, within regulatory requirements
    • Ensure effective reward programs that support staffing to achieve strategies
  • Ensure diligence and applicable coverage in all forms of insurance.
  • Risk Assessment Management structures that support appropriate actions.
  • Ensure systems and technology supports strategy and current operations.

People Leadership

  • Respectful and collegial leader and mentor, rising above managing and setting a positive culture and tone from the top.
  • Supporting all levels of management in retaining the right people to deliver the mission, including maintaining market competitive total rewards.
  • With Management and Staff – build trusting relationships. Hold people accountable for results, delegating effectively.
  • Ensure sustainable leadership, identify gaps, build succession opportunities and development plans to reach them.

Relationship Builder

  • With Board – build credibility and respect, develop trusting, transparent and productive relationships. Effective communicator and presenter.
  • With members – visibly exemplify Club values, effective communicator, demonstrate approachability and empathy, effective oversight of issue management.
  • With service providers, local and greater community, regulators, and local, provincial government – engaged, credible, approachable, effective represent the Glencoe brand and values.

Operations

  • Understands operational dimensions within a sports club, hospitality and/or food service operation.
  • Private club management experience an asset but not a requirement.

Qualifications and Skills

  • Excellent communication, writing and public speaking skills.
  • A diplomatic, outgoing personality able to foster relationships with members, Board of Directors and staff.
  • Strong leadership and ambassadorial skills.
  • Experience in administration of Athletics, Recreation, Golf, Member Services, Food & Beverage, Facility Operations and Human Resources.
  • Strong organizational and management skills with the ability to effectively delegate and manage the performance of others.
  • Strong business acumen complimented by financial and entrepreneurial skills.
  • Excellent member service and interpersonal skills.
  • Working towards or having achieved Certified Club Manager (CCM) designation preferred.

Direct Reports:

Glencoe Club General Manager, Glencoe Golf and Country Club General Manager, Chief Financial Officer/Chief Information Officer, Director of People and Culture, Health and Safety Manager, Communications & Creative Director, Executive Administrator.

Compensation:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by November 19, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Glencoe CEO Cover Letter” and “Last Name, First Name, Glencoe CEO Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

For more information on The Glencoe Club, visit https://glencoe.org/web/pages/home

For more information on The Glencoe Golf & Country Club, visit https://glencoegolf.org/

 

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