Tag: South Carolina

Executive Search: Clubhouse Manager for Long Cove Club

Date:

                           

Clubhouse Manager
Long Cove Club
Hilton Head,  South Carolina

The Club

Long Cove Club, located in the heart of Hilton Head, SC, is considered one of the island’s best-kept secrets. Small by design, with just over 600 acres, the natural beauty and casual elegance of our community reflects the relaxed and unpretentious lifestyle, as well as a commitment to excellence in all aspects of the operation.

The Top-100 ranked Pete Dye golf course sets the tone for the community as it sweeps through the salt marsh, lagoons, pine and live oak forests that surround it. Beyond world-class golf, members enjoy the deep-water marina, racquet sports, bocce, casual and elegant dining, a heated, saline, Junior Olympic-size swimming pool and a robust social calendar.

To say the members have quietly enjoyed the good life here for over three decades is an understatement. Long Cove Club provides a truly extraordinary way of life filled with all the activity members could hope for or all the solitude they could want.

Long Cove Club Overview

  • 570 members
  • Initiation fee $35,000
  • Annual Dues $16,458
  • $12.00M Gross volume
  • $8.70M Annual dues
  • $1.7M F&B volume
  • $5.1M Gross payroll
  • 91 Employees
  • 9 Board members
  • Average age of members is 67

The Clubhouse Manager Position

The Clubhouse Manager is responsible for all aspects of food & beverage operations, including budget preparation and committee support, ensuring outstanding member experiences, and encouraging goodwill amongst members, guests, and Team Members. Reporting to the General Manager and collaborating with the Executive Chef, the Clubhouse Manager ensures collaborative and innovative relationships between Front and Heart-of-House operations.

At Long Cove Club, our Clubhouse Manager serves as the center of Service Excellence & Hospitality for both our Members and Team Members. This Leader is responsible for ensuring that our Team core values – Loyalty, Collaboration and Creativity – are alive and present every day and reflected in the culture throughout Long Cove. This Leader’s primary focus is to provide the highest level of hospitality for our Members by focusing on the smallest of details and anticipating the needs of our members. They value collaboration, implementing strong disciplines in service excellence, and building a unified and cohesive team. This Leader will encourage and foster an environment of creativity by valuing Team Member participation, involvement, and contributions that directly impact their work. The Clubhouse Manager will promote opportunities for personal and professional growth and development of all Team Members, while constantly striving for daily improvement.

PRIMARY RESPONSIBILITIES

Member Services:

  • Consistent, sincere and significant engagement of members and staff in the dining areas of the club is of premium importance. The Clubhouse Manager is ultimately responsible to ensure that all member dining and club events are well-conceived and executed.
  • Exhibit quality and positive leadership skills to create and maintain a first-class service culture throughout all areas of the club.
  • Address and resolve all member and guest interactions and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Supports the recruitment, selection, onboarding, training, and development of clubhouse and service personnel. Ensure that all Team Members have been orientated and confidently equipped to provide exceptional service in all aspects of the club’s operation.
  • Develop, collaborate and execute training exercises & programs for all team members under their direction in a fiscally responsible manner.
  • Encourage all employees to work together as a team.
  • Coach, counsel, and evaluate departmental Team Members to ensure they are held accountable to perform at the highest level. Foster a positive work environment, free of safety risks and all forms of employee harassment.
  • Maintain an effective communication program with Members, guests, partners, vendors, and Team Members throughout the club to provide consistent, pertinent, and timely information throughout the club.
  • Guarantee that all clubhouse team members are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other team members including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment based on positive morale, high ethical standards and efficient use of resources to position Long Cove Club to be a preferred employer of choice in the community.

Financial Management

  • Work jointly with the CFO and General Manager to prepare the annual operating and capital budgets for all clubhouse and recreational operations. Throughout the year, manage and monitor budget each week/month and direct corrective action as necessary to assure that the budgeted goals are attained and proactively adjusted through forecasting models on a regular basis.
  • Communicate annual budgets, capital spending plans, fiscal controls and operational guidelines to all clubhouse and recreation team members.
  • Responsible for all labor cost payouts, maintaining said costs within the constraints of the budget and through close coordination with, and approval from, the General Manager and CFO.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines. Proactively and creatively make adjustments needed to maintain correct staffing levels to properly service our members.
  • Supervise the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a hands-on approach and lead the team by example. Must be approachable to members, guests, and team members.
  • Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Collaborate with Human Resources to develop long-term staffing needs for the area of responsibility as well as hire, discipline, terminate and document Clubhouse staff.
  • Review all accidents; work with HR and Safety Committees in completing accidents reports and implementing improved procedures.
  • Attend meetings of senior management and carry out directives resulting from these meeting along with any other requests of the General Manager.
  • Serve as an ad-hoc member of appropriate club committees.
  • Work with Executive Chef and appropriate F&B leaders to develop P&L statements prior to each event, makes appropriate notes following events and files information for future use.
  • Work with Executive Chef on menu development.
  • Work with the appropriate F&B leaders to organize and market special club events with the guidance of the Social Committee.
  • Further continued development as a club management professional through membership in CMAA. With the assistance and approval of the General Manager, participate in appropriate seminars/training programs, thereby enhancing value and quality of services to Long Cove Club.

Operational Responsibilities

  • Understand and abide by Long Cove Club policies and departmental procedures. Suggests changes and, if approved, direct the implementation of change.
  • Assure Clubhouse operations and Recreational amenities are run in accordance with all applicable local, state and federal laws.
  • Research new products/services/vendors, develop an analysis of their costs/benefits and when appropriate, provide recommendations to the General Manager.
  • Ensure the club’s preventive maintenance and energy management programs are on schedule and in use.
  • Disseminate information effectively and coordinate activities between departments on a timely basis.
  • Keep the General Manager apprised of all potential problems and activities related to the proper operation of the clubhouse and recreation amenities.
  • Oversee inventory management throughout departments and complete a periodic china, glass, and silver inventory to maintain correct par levels.
  • Coordinate and approve all entertainment in consultation with the appropriate club leaders.
  • Possess a sharp eye for detail in the overall management of the club facilities, amenities, and operation.
  • Responsible for conducting regularly scheduled meetings with his leadership team and reporting of performance and financial data, i.e. weekly report to General Manager.

DIRECT REPORTS

  • Dining Room Manager
  • Assistant Clubhouse Manager
  • Clubhouse Activities Coordinator
  • Housekeeping
  • Dining Room Shift Leaders

CANDIDATE QUALIFICATIONS

  • Experience in designing and implementing training programs to ensure a consistent, high-quality member and guest experience.
  • Must be an analytical thinker and data driven decision maker with experience in member survey analysis and plan of action programming.
  • Is a passionate leader with strong food and beverage credentials and a proven track record of providing premium-level hospitality services, with a personality that is commensurately appropriate for Long Cove Club culture.
  • Is a proven operational leader who can manage his or her time and establish priorities, to which he or she is accountable to execute against.
  • Has a verifiable track record of successfully leading and growing a dynamic food and beverage program, recreational programs and clubhouse operations including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom line goals and objectives
  • Is a “relationship” person who is successful in finding solutions with all sides in mind.
  • Has an in-depth knowledge of wine, beer, and spirits. Has a thorough knowledge of multi-dimensional à la carte dining services, training, and service standards and processes, as well as strong and verifiable skills in developing and growing catering sales and banquets.
  • Is a highly motivated individual who is confident in his or her abilities, yet humble in personality; a person who can share the credit with their staff for achievements made and take responsibility when standards are not met.
  • Has a positive attitude and is professional in nature with a high degree of integrity and strong work ethic. Has the ability to handle a fast paced, high energy environment and clientele.
  • Exhibits a continuous desire to improve him/herself and a track record of developing strong and upwardly successful associates and direct reports.
  • Understands golf, fitness, aquatics and court sports and is knowledgeable of the traditions of the games.
  • Is a confident, proactive team builder who has a history of attracting, developing, and retaining high performance staff.
  • Has an intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff; a truly engaging “people person.”
  • Has a fundamental understanding of what constitutes a “premier club experience” and the proven ability to execute to that level.
  • A professional career track record of operational achievement and stability with experience in a high volume, highly respected club, resort or hotel.
  • Proven leadership qualities with demonstrated ability to direct, coordinate and manage all facets of a club operation.
  • Must possess experience with Point of Sale systems and have excellent technology skills, including extensive use of Microsoft Office programs.
  • Possess financial acumen to understand club financials and manage budgets.
  • An overriding sense of quality consciousness that pervades every part of the clubhouse operation. This includes a high quality, courteous and efficient staff.
  • Sound and current knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, OSHA and the full range of employee benefits.
  • Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees. Communication with members, guests, and visibility are highly important attributes of the incoming Clubhouse Manager.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available August 15, 2023.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 28, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Long Cove Clubhouse Cover Letter” and “Last Name, First Name, Long Cove Clubhouse Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

Lead Search Executive

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information about Long Cove Club, please visit www.longcoveclub.com

Executive Search: Director of Food and Beverage for Greenville Country Club

Date:

                     

Director of Food and Beverage
Greenville Country Club
Greenville, SC

The Club

Greenville Country Club, established in 1895, has built its reputation as one of the finest country clubs in South Carolina, providing a level of service unmatched in the Southeast.

The club offers a variety of amenities and activities for members of all ages including with two championship 18-hole golf courses. Chanticleer is a Robert Trent Jones, Sr. design while Riverside is an original design by Thomas Bendelow that was revamped by Brian Silva in 2006.

Greenville also boasts a world-class aquatics complex with over 9,500 square feet of pool area, a large pool house with a grill, lockers and youth room. Members who seek racquet play won’t have any problem finding a game on one of the 17 courts available for tennis or the 4 pickleball courts. Dining and social activities are also an integral part of life at Greenville. The club offers six unique dining options from club casual and poolside to on the course or upscale.

At the Greenville Country Club, history, tradition and thoughtful planning are combined with an entrepreneurial spirit and creativity to deliver and that delivers an experience unmatched in the Southeast.

Overview

  • Members – 1217 Members
  • Initiation Fee – $60,000
  • Annual Dues – $7,272; Capital Dues- $1,500
  • Gross Volume – $16MM
  • Annual Dues – $6.6M
  • F&B Volume – $4.0M
  • Gross Payroll – $5.7M
  • Employees – 70 F&B
  • Board Members – 14
  • Average age of members – 53

Director of Food and Beverage Position

The Director of Food and Beverage is responsible for all the clubs’ food and beverage operations as well as the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her number one priority is to ensure members and guests enjoy the facilities and events at the Club.

In addition to building relationships with Club members, guests, and employees, the Director of Food & Beverage provides support to the respective committees and advisory groups. The candidate must take a hands-on approach as the public face of F&B operations and understand that achieving a high level of member and staff engagement is critical to succeeding in this position.

The Director of Food and Beverage consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

This Director of Food & Beverage reports to the Assistant General Manager and works alongside the Executive Chef. He/she will also prepare annual department budgets in concert with the Assistant General Manager and CFO.

Personnel reporting directly to the Food & Beverage Director include:

  • Food and Beverage Managers
  • Food and Beverage Assistant Managers
  • All FOH F&B Staff – servers, bartenders, food runners etc.

Primary Responsibilities 

Member Services

  • Consistent, highly-visible, sincere and significant engagement with members and staff
    in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the Director of Food and Beverage to ensure all member dining, amenities and club events are well-conceived and executed.
  • Create and maintain a first-class service culture throughout the Club campus.
  • Exhibit quality leadership in a positive and upbeat manner every day.
  • Address and, when necessary, resolve issues arising from member or guest complaints, and suggestions related to general service, employee attitudes, maintenance and overall presentation of the clubhouse facilities.

Employee Relations

  • Oversee the recruitment, hiring and development of all food and beverage personnel.
  • Supervise ongoing training programs, complete with up-to-date training manuals, to ensure exceptional service in all parts of the Club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the Assistant General Manager. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment, free of safety risks and all forms of employee harassment, exists throughout all club operations.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communications link between club departments.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to, responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with positive morale, high ethical standards and efficient use of resources to position the Greenville Country Club as the preferred employer of choice in the community.

Financial Management

  • Work jointly with the CFO, Assistant General Manager and General Manager to prepare the annual operating and capital budgets for all food and beverage operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary, to assure budgeted goals are attained.
  • Provide input for all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage and maintain all labor cost payouts within the constraints of the budget, and through close coordination and approval from the Assistant General Manager and CFO.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a strong hands-on approach and lead the staff by example.
  • Maintain an environment of approachability by staff, members and guests.
  • Assist the Assistant General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Own the responsibility for hiring, discipline, termination and documentation of all food, beverage and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the Assistant General Manager. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of staff and members.
  • Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B team to organize and market special club events.
  • Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the Assistant General Manager, participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to the Greenville Country Club.

Operational Management

  • Understand and abide by the Greenville Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of approved changes.
  • Provide content for, and manage communications and marketing information, of department activities and events for all F&B departments.
  • Assure Food and Beverage operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments
    in a timely manner.
  • Alert the Assistant General Manager of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with Assistant General Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Report performance and financial data, e.g., weekly report to Assistant General Manager in a timely manner.

Candidate Qualifications

  • Minimum 5 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, September 7, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Greenville DF&B Cover Letter” and “Last Name, First Name, Greenville DF&B Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

For more information about Greenville Country Club, please visit www.gccsc.com

 

Executive Search: Clubhouse Manager for Long Cove Club

Date:

                           

    Clubhouse Manager
Long Cove Club
Hilton Head,  South Carolina

The Club

Long Cove Club, located in the heart of Hilton Head, SC, is considered one of the island’s best-kept secrets. Small by design, with just over 600 acres, the natural beauty and casual elegance of our community reflects the relaxed and unpretentious lifestyle, as well as a commitment to excellence in all aspects of the operation.

The Top-100 ranked Pete Dye golf course sets the tone for the community as it sweeps through the salt marsh, lagoons, pine and live oak forests that surround it. Beyond world-class golf, members enjoy the deep-water marina, racquet sports, bocce, casual and elegant dining, a heated, saline, Junior Olympic-size swimming pool and a robust social calendar.

To say the members have quietly enjoyed the good life here for over three decades is an understatement. Long Cove Club provides a truly extraordinary way of life filled with all the activity members could hope for or all the solitude they could want.

Long Cove Club Overview

  • 570 members
  • Initiation fee $35,000
  • Annual Dues $15,333
  • $12.00M Gross volume
  • $8.70M Annual dues
  • $1.3M F&B volume
  • $4.3M Gross payroll
  • 91 Employees
  • 9 Board members
  • Average age of members is 67

The Clubhouse Manager Position

The Clubhouse Manager is ultimately responsible for all clubhouse and food & beverage, including the general housekeeping over these areas. In the absence of the General Manager, the Clubhouse Manager is responsible for all clubhouse operations and performs specific tasks as requested.

Additional responsibilities include the preparation of annual department budgets in concert with the General Manager, supporting respective club committees, building relationships with members, guests and employees and ensuring the “club culture” is one of hospitality, friendliness and goodwill.

Along with being the “public face” of the operations, a hands-on approach to enhancing engagement with members and employees is critical to success in this position. Also critical is assuring that all member food and beverage experiences are outstanding.

The Clubhouse Manager reports to, and works closely with, the General Manager and collaborates closely with the Executive Chef. Leadership and the display of a positive attitude is required to ensure collaborative, innovative, and harmonious relationships between front and back of house operations.

PRIMARY RESPONSIBILITIES

Member Services:

  • Consistent, sincere and significant engagement of members and staff in the dining areas of the club is of premium importance. The Clubhouse Manager is ultimately responsible to ensure that all member dining and club events are well-conceived and executed.
  • Exhibit quality and positive leadership skills to create and maintain a first-class service culture throughout all areas of the club.
  • Address and resolve all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the recruiting, hiring, training and development of clubhouse and service personnel complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors subject to budget approval by the General Manager. Instill the concept of being “team players” in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment, free of safety risks and all forms of employee harassment, exists throughout all club operations.
  • Maintain an effective program with employees and between departments to maintain fair, structured and consistent communications.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment based on positive morale, high ethical standards and efficient use of resources to position Long Cove Club to be a preferred employer of choice in the community.

Financial Management

  • Work jointly with the CFO and General Manager to prepare the annual operating and capital budgets for all clubhouse and recreational operations. Throughout the year, manage and monitor budget each week/month and direct corrective action as necessary to assure that the budgeted goals are attained.
  • Communicate annual budgets, capital spending plans, fiscal controls and operational guidelines to all clubhouse and recreation personnel.
  • Responsible for all labor cost payouts, maintaining said costs within the constraints of the budget and through close coordination with, and approval from, the General Manager and CFO.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a hands-on approach and lead the staff by example. Must be approachable to staff, members and guests.
  • Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for area of responsibility.
  • Responsible for the hiring, discipline, termination and documentation of all clubhouse staff.
  • Review all accidents; work with HR and Safety Committees in completing accidents reports and implementing improved procedures.
  • Attend meetings of senior management and carry out directives resulting from these meeting along with any other requests of the General Manager.
  • Serve as an ad-hoc member of appropriate club committees.
  • Work with Executive Chef and Food and Beverage Manager to develop P&L statements prior to each event, makes appropriate notes following events and files information for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B Manager to organize and market special club events with guidance of the Social Committee.
  • Further continued development as a club management professional through membership in CMAA. With the assistance and approval of the General Manager, participate in appropriate seminars/training programs, thereby enhancing value and quality of services to Long Cove Club.

Operational Responsibilities

  • Understand and abide by Long Cove Club policies and departmental procedures. Suggests changes and, if approved, direct the implementation of change.
  • Assure Clubhouse operations and Recreational amenities are run in accordance with all applicable local, state and federal laws.
  • Research new products/services/vendors, develop an analysis of their costs/benefits and when appropriate, provide recommendations to the General Manager.
  • Ensure the club’s preventive maintenance and energy management programs are on schedule and in use.
  • Disseminate information effectively and coordinate activities between departments on a timely basis.
  • Keep the General Manager apprised of all potential problems and activities related to the smooth operation of the clubhouse and recreation amenities.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with the Food and Beverage Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Responsible for regularly reporting of performance and financial data, i.e. weekly report to General Manager.

DIRECT REPORTS

  • Dining Room Manager
  • Assistant Clubhouse Manager
  • Clubhouse Activities Coordinator
  • Housekeeping

CANDIDATE QUALIFICATIONS

  • Experience in designing and implementing training programs to ensure a consistent, high-quality member and guest experience.
  • Must be an analytical thinker and data driven decision maker with experience in member survey analysis and plan of action programming.
  • Is a passionate leader with strong food and beverage credentials and a proven track record of providing premium-level hospitality services, with a personality that is commensurately appropriate for Long Cove Club culture.
  • Is a proven operational leader who can manage his or her time and establish priorities, to which he or she is accountable to execute against.
  • Has a verifiable track record of successfully leading and growing a dynamic food and beverage program, recreational programs and clubhouse operations including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom line goals and objectives
  • Is a “relationship” person who is successful in finding solutions with all sides in mind.
  • Has an in-depth knowledge of wine, beer, and spirits. Has a thorough knowledge of multi-dimensional à la carte dining services, training, and service standards and processes, as well as strong and verifiable skills in developing and growing catering sales and banquets.
  • Is a highly motivated individual who is confident in his or her abilities, yet humble in personality; a person who can share the credit with their staff for achievements made and take responsibility when standards are not met.
  • Has a positive attitude and is professional in nature with a high degree of integrity and strong work ethic. Has the ability to handle a fast paced, high energy environment and clientele.
  • Exhibits a continuous desire to improve him/herself and a track record of developing strong and upwardly successful associates and direct reports.
  • Understands golf, fitness, aquatics and court sports and is knowledgeable of the traditions of the games.
  • Is a confident, proactive team builder who has a history of attracting, developing, and retaining high performance staff.
  • Has an intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff; a truly engaging “people person.”
  • Has a fundamental understanding of what constitutes a “premier club experience” and the proven ability to execute to that level.
  • A professional career track record of operational achievement and stability with experience in a high volume, highly respected club, resort or hotel.
  • Proven leadership qualities with demonstrated ability to direct, coordinate and manage all facets of a club operation.
  • Must possess experience with Point of Sale systems and have excellent technology skills, including extensive use of Microsoft Office programs.
  • Possess financial acumen to understand club financials and manage budgets.
  • An overriding sense of quality consciousness that pervades every part of the clubhouse operation. This includes a high quality, courteous and efficient staff.
  • Sound and current knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, OSHA and the full range of employee benefits.
  • Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees. Communication with members, guests, and visibility are highly important attributes of the incoming Clubhouse Manager.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available May 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday April 29, 2022.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Long Cove Clubhouse Cover Letter” and “Last Name, First Name, Long Cove Clubhouse Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Long Cove Club, please visit www.longcoveclub.com

GGA Partners and USGA to Collaborate on Golf Course Superintendent Executive Search and Placement Services

Date:
New offering combines organizations’ expertise to improve golf facilities’ ability to deliver better playing conditions and enhanced golfer experience

BLUFFTON, S.C., and LIBERTY CORNER, N.J. (April 14, 2021) – The United States Golf Association (USGA) will join with GGA Partners (GGA), an international consulting firm, to launch a new service to place top-notch golf course superintendent candidates at facilities across North America.

As part of its suite of advisory services, GGA has long provided executive search services for facility clients. The collaboration will expand the company’s offerings, with the USGA Green Section’s agronomic and maintenance expertise serving as key factors in targeting the unique needs of each golf course and identifying superintendents with matching skills who can help facilities elevate playing conditions, improve course presentation and foster sustainable practices.

“For any golf facility, the ability to hire the right talent is crucial for long-term success, and we believe in creating and maintaining partnerships with facilities,” said Patrick DeLozier, GGA’s managing director of executive search. “The stakes are higher than ever for facilities looking to hire superintendents, and they are looking for candidates with a wide variety of skills.”

Added Craig Johnston, a GGA partner: “The ability to complement our services in strategy, facility governance, finance and operations with the USGA’s agronomic strength will ensure that we can continue to support our clients with the gold standard in best practices, education, innovative products and research.”

The collaboration will allow the USGA to expand its reach and enhance its ability to inform best management practices for golf course maintenance, including resource prioritization. As part of its mission to champion and advance the game, the USGA is helping to ensure a sustainable game in which course managers are empowered to create a positive experience for their golfers.

“GGA’s values and business areas are strategically aligned with our mission,” said Matt Pringle, managing director of the USGA Green Section. “With this new joint service, we can find the best match between the needs of the golf course and the skill set of their next superintendent, while providing ongoing support to deliver outstanding playing conditions and improved golfer satisfaction.”

The joint service will utilize the USGA’s nationwide network of agronomists, whose extensive knowledge of the facilities and superintendents in their regions will be pivotal to the program’s success. They will work closely with DeLozier, who heads up the firm’s executive search practice.

To learn more, contact Patrick DeLozier at patrick.delozier@ggapartners.com or Elliott Dowling at edowling@usga.org.

 

About the USGA

The USGA is a nonprofit organization that celebrates, serves and advances the game of golf. Founded in 1894, we conduct many of golf’s premier professional and amateur championships, including the U.S. Open and U.S. Women’s Open. With The R&A, we govern the sport via global set of playing, equipment, handicapping and amateur status rules. The USGA campus in Liberty Corner, New Jersey, is home to the Associations, Research and Test center, where science and innovation are fueling a healthy and sustainable game for the future. The campus is also home to the USGA Golf Museum, where we honor the game by curating the world’s most comprehensive archive of golf artifacts. To learn more, visit usga.org.

 

About GGA Partners

GGA Partners™ is an international consulting firm and trusted advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities. We are dedicated to helping owners, asset managers, club and community leaders, investors and real estate developers tackle challenges, achieve objectives, and maximize asset performance.

Established in 1992 as the KPMG Golf Industry Practice, our global team of experienced professionals leverage in-depth business intelligence and proprietary global data to deliver impactful strategic solutions and lasting success. GGA Partners has offices in Toronto, Ontario, Phoenix, Arizona, Bluffton, South Carolina, and Dublin, Ireland. For more information, please visit ggapartners.com.

Executive Search: Assistant General Manager at Hampton Hall Club

Date:

ASSISTANT GENERAL MANAGER
HAMPTON HALL CLUB
Bluffton, SC

 

The Club:

Located in the heart of Bluffton, SC, the Club at Hampton Hall Club and Community is much more than a collection of amenities. The Club experience is focused on bringing people together – friends, family, members and guests – and it’s designed to evolve and adapt to the membership’s wants and needs. No one element exists on its own: the golf blends seamlessly with dining and the same is true for the tennis and pickleball program and the fitness center. Each piece relies on the other, and they all come together to form what the community calls the Total Experience. One that can be shared with the whole family and is the source of cherished memories again and again.

Hampton Hall Club and Community is a lifestyle community with 944 private residences. The stunningly unspoiled natural beauty of Hampton Hall’s private links-style golf course from legendary architect, Pete Dye, is a thrill to behold – in the early morning or late afternoon, from the tee box, the fairway, or simply walking through the neighborhood. A comprehensive golf practice facility allows members to work on their game before they play and the full menu and bar at Pete’s Grill gives them a place to celebrate after.

Members hit the courts to enjoy a variety of racket sports including tennis and pickleball. The tennis program is designed to appeal to newcomers and seasoned players alike, the friendly head professional focuses on not only improving members’ game but helps them learn to enjoy it more as well. A full calendar of clinics, mixers, and socials provides ample opportunities to meet new players and make new friends. The bocce and basketball courts are accompanied by a children’s playground to accommodate the large family demographic in the community.

Every amenity is designed for the entire family to enjoy, especially the Club’s lakeside zero-entry pool – a year-round resort-style poolside vacation where families, children, and grandchildren swim, play, and dine at the Splash Café in the summer. Plans are in place to expand all of these amenities for the future.

Conveniently located next to the swim and tennis complex, Hampton Hall’s state-of-the-art, full-service fitness center offers everything members need to live well. Whether they prefer swimming laps or lifting weights, they enjoy a quality workout in a clean, friendly facility staffed by experienced sports trainers and fitness instructors. Spa and massage rooms offer a full array of facials and massages by appointment. The 14,000 square foot fitness center offers a full-line of exercise equipment, personal training, fitness instruction, and a variety of daily group fitness classes. Within the facility is featured a 25-meter indoor pool for laps, swim lessons, water aerobics, and free swim.

At the heart of the community is the beloved Clubhouse, a 24,000 square foot gathering place where members meet up with friends, play cards and mah-jong, host a community club meeting, plan an event, or simply pass the time together.  The Club offers multiple dining rooms for every family or friend-filled gathering, from the formal Brasserie dining room, with vaulted ceilings and intricate wood detail, to a cozy spot in the Tavern Bar or Library room for a more casual atmosphere. The Club also boasts one of the largest ballrooms in the area for significant life or member events. Indoors, outdoors, big or small, whatever in the need, all are welcome at the Community Clubhouse.

Once you exit the gates of the Community, there is adventure that stretches out in every direction of Bluffton: shops and festivals, a stroll down Old Town Bluffton for eclectic shops and galleries, or excursions on the river and historic tours to see where yesterday meets tomorrow. Hilton Head beaches are a bridge away.

Hampton Hall Club Overview

 

  • 944 Members (Golf: 300)
  • Initiation Fee (Resident Member $6,000, Golf $5,000)
  • Annual Dues (Resident Member $4,383, Golf $5,440)
  • $7.50M Gross Volume
  • $3.90M Annual Dues
  • $1.27M Annual Golf Dues
  • $1.0M F&B Volume
  • $2.44M Gross Payroll
  • 78 Employees
  • 7 Board Members
  • Average age of members is 65

The Assistant General Manager Position:

The Assistant General Manager is ultimately responsible for all clubhouse, food and beverage, fitness, aquatics, tennis, and facilities operations daily, including the general housekeeping over these areas. The Assistant General Manager is responsible for all aspects of the operation in the absence of the General Manager and performs specific tasks as requested.

This managerial position works closely with, and reports directly to, the General Manager/COO, and provides quality leadership and contributes to the positive atmosphere of the Club and associated operations. He/she will also prepare annual department budgets in concert with the GM/COO.

The AGM will enhance the “club culture” and is responsible for the dissemination of hospitality, friendliness, and goodwill among members, guests and staff. His/her goal is always to help members and guests enjoy the facilities, recreation amenities, and events of the Club. In addition to building relationships with Club members, guests, and employees, he or she provides support to the respective committees and advisory groups as well. Being the “public face” of these operations with a hands-on approach and an understanding that full member and staff engagement is critical to success in this position.

The AGM consistently provides anticipatory hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef is very important to this position to ensure collaborative, innovative, harmonious relationships between front and back of house operations.

Primary Responsibilities

Member Services:

  • Consistent sincere and significant engagement of members, highly visible to members and staff in the dining areas of the club is of premium importance. The AGM is ultimately responsible to ensure that all member dining and club events are well-conceived and executed along with all amenities.
  • Provide quality leadership in a positive and upbeat manner for the members, guests and staff.
  • Create and maintain a first-class service culture throughout the club property and its amenities.
  • Address and resolve all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations:

  • Oversee the recruiting, hiring and development of clubhouse and recreational amenity personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provides for training and future development of all subordinate managers and supervisors subject to budget approval by the General Manager/COO. Instill the concept of being “team players” in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensures that a positive spirit and healthy work environment exists throughout the club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective communication program where employees are treated in a fair, structured and consistent manner.
  • Function as an administrative and communication link between departments in the club.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to position Hampton Hall Club to be a preferred employer of choice in the community.

Financial Management:

  • Works jointly with the Controller and General Manager/COO to prepare the annual operating and capital budgets for all clubhouse and recreational operations, assists in managing and controlling the operations to attain the desired results.
  • Monitors the budget each week/month and directs the taking of corrective action as necessary to assure that the budgeted goals are attained.
  • Provides input to all clubhouse and recreation personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Responsible for all labor cost payouts and maintains them within the constraints of the budget and through close coordination and with approval from the General Manager/COO and Controller.
  • Monitors payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervises the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management:

  • Displays very hands-on approach and leads the staff by example. Must be approachable to staff, members and guests.
  • Assists the General Manager/COO in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Works with Human Resources to develop long term staffing needs for area of responsibility.
  • Responsible for the hiring, discipline, termination and documentation of all clubhouse and recreation staff.
  • Reviews all accidents, works with HR and Safety Committees in completing accidents reports and implementing improved procedures.
  • Attends meetings of senior management and carries out directives because of these meetings and any other requests of the General Manager in a timely manner.
  • Serves as an ad-hoc member of appropriate club committees and advisory groups.
  • A warm personality, a sense of humor and the ability to work effectively with all levels of the internal staff and members.
  • Works with Executive Chef and Food and Beverage Team to develop P&L statements prior to each event, makes appropriate notes following events and files information for future use.
  • Works with Executive Chef on menu development.
  • Works with the F&B Team to organize and market special club events with guidance of the Social Advisory Group.
  • Furthers his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the General Manager/COO participates in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Hampton Hall Club.

Operational Responsibilities:

  • Understands and abides by Hampton Hall Club policies and departmental procedures. Suggests changes and may direct the implementation of change.
  • Provides content for and manages communications and marketing materials for department.
  • Assures that the Clubhouse operations and Recreational amenities are run in accordance with all applicable local, state and federal laws.
  • Ensures that the club’s preventive maintenance and energy management programs are on schedule and in use.
  • Disseminates information effectively and coordinates activities between departments on a timely basis.
  • Keeps the General Manager/COO informed of all potential problems and activities related to the smooth operation of the clubhouse and recreation amenities.
  • Oversees inventory management throughout departments and completes a periodic china, glass and silver inventory to maintain par levels.
  • Coordinates and approves all entertainment in consultation with the Food and Beverage Team and others.
  • A sharp eye for detail in the overall management of the operation.
  • Responsible for regularly reporting of performance and financial data, i.e. weekly report to General Manager/COO.

Direct Reports

Executive Chef, Food and Beverage Team, Dining Services Manager, Social and Events Director, Director of Facilities and Common Grounds, Sports and Recreation Director, Tennis Professional, Housekeeping.

Candidate Qualifications:

  • A minimum of 5 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available January 18, 2021.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package including CMAA membership and continuing education.

Inquiries:

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, February 5, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hampton Hall AGM Cover Letter” and “Last Name, First Name, Hampton Hall AGM Resume”) respectively to: execsearch@ggapartners.com. Please email résumé with references.

For more information about Hampton Hall Club, please visit hamptonhallclubsc.com.

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