Tag: executive search

Executive Search: General Manager for The Royal Ottawa Golf Club

Date:

                       

General Manager
The Royal Ottawa Golf Club
Gatineau, Québec

The Club

The Royal Ottawa Golf Club (ROGC) is one of the oldest establishments of its kind in Canada. The Club’s roots in the game of golf and history in the National Capital Region run deep. Founded in 1891, the Club received the prestigious Royal designation in 1912.

Private yet welcoming, fostering friendships, social activity and friendly competition are integral to Club life, while all five of Royal Ottawa’s competitive teams are in Class A competitive divisions.

The traditional and classic design of the clubhouse and patio is a welcomed setting for the noteworthy food, beverage and social ambiance of the Club. The traditional and challenging layout of the 18-hole Main Course will test the skills of even the most avid golfer, in just four hours. The relaxed atmosphere of the Royal Nine course provides a perfect setting for those honing their techniques, also making it ideal for families and juniors. The Club’s newly built academy, driving range and short-game facility operates with state-of-the-art technologies, and is the largest such facility in Canada.

The Position

The General Manager (GM) serves as the Chief Operating Officer. The GM will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, Members, guests, employees, community, government, and industry.

Reporting to the Board of Directors through the President, the General Manager is responsible for managing the overall performance of the ROGC by providing an exceptional Member experience. The General Manager will have a strong command of industry trends in addition to industry benchmarks and best practices.

Highly visible and interactive throughout all seasons, the GM will be a professional in personal style, demeanour and presence, and comfortable interacting with Members and staff. As chief host within the Club and ambassador of the Club within the community, the GM manages the quality of the Club’s services to ensure Member and guest satisfaction.

The GM will be expected, along with their team, to develop ongoing strategies that contribute to fulfilling the Club’s Vision and Mission as approved by the Board and the Membership. The GM will also lead the annual planning, goal setting and financial performance of the Club.

Experience and understanding of the game of golf, its history and traditions, and a minimum of ten years of progressive management experience in a well-regarded private club or similar hospitality environment is required.

Primary Job Responsibilities

Leadership:

  • Develop an effective working relationship with the Board of Directors and Committees.
  • Lead the development of the Club’s strategic and annual plans, consistent with the Club’s Vision and Mission.
  • Lead, mentor and build a strong management team including effective performance management along with succession planning.
  • Follow industry trends, benchmarks and best practices and develop strategies that maintain the ROGC’s best-in-class premier golf club position.
  • Value the Club’s heritage, historic Clubhouse and Royal designation.
  • Give thoughtful consideration to issues of change to ensure the ROGC remains a premier club.
  • Be well-known and visible to the Membership.

Financial:

  • Be fiscally responsible while investing in the Club’s people and assets to ensure an exceptional Member experience.
  • Ensure that the Club is operated in an efficient and cost-effective manner.
  • Provide timely, relevant, and accurate reporting, including key indicators, performance metrics and benchmarking.
  • Maintain a long-term financial plan that incorporates cash flow planning and membership recruiting strategies.

Golf Operations:

  • Ensure the golf courses and practice facilities are to the highest standards of condition and playability.
  • Ensure that the teaching capabilities and quality of teaching experience are the highest possible standard.
  • Ensure that the Pro Shop provides goods and services that are commensurate with the highest standards, and that prices are competitive.
  • Promote the course such that it receives the highest possible ratings from external sources.
  • Promote a long-term vision for the golf courses and practice facilities via the Golf Course Master Plan.
  • Nurture the spirit of the game, fostering a community atmosphere through participation, player development, competition and enjoyment.

Member and Clubhouse Experience:

  • Deliver a consistently exceptional Clubhouse experience by providing a high-calibre food and beverage offering, quality service and Member social programming.
  • Ensure that the Club has identified an appropriate long-term maintenance and Campus Master Plan.
  • Encourage participation and pride of membership through communication and engagement.
  • Consistently communicate with the membership and enforce Club rules.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder, and is action- and results-oriented.

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • A drive to identify industry best practices and key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Experience managing large, complex projects.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • A leadership track record.
  • Experience in a premier club environment.
  • Bilingualism would be considered an asset.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications, along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter, which addresses the position qualifications and describes your alignment/experience with the prescribed position, by April 21st at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Royal Ottawa GM Cover Letter” and “Last Name, First Name, Royal Ottawa GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Royal Ottawa Golf Club, visit https://royalottawagolfclub.com/

 

Executive Search: General Manager for Devil’s Glen Country Club

Date:

                       

General Manager
Devil’s Glen Country Club
Duntroon, Ontario

The Club

Located just 90 minutes from downtown Toronto, Devil’s Glen Country Club (“the Club”) provides an exceptional experience for members and their families. The Club has 24 ski trails and four chairlifts along with 20km of cross-country trails.

The Club is proud of its traditions, dating back to 1964 when the Beehive Race down Waterfall helped launch the Club. The Glen’s racing program, which is rooted deep in the Club’s culture and purpose, along with snow programs and a state-of-the-art terrain park, provides a family-focused environment where all athletes are encouraged to grow and develop from their experience.

With close to 750 senior members and just over 1,900 active skiers, the Club provides an exceptional on-hill experience within an intimate club community.

The Position

Role Summary

The General Manager (“GM”) is responsible to continue to build the Club’s standard for excellence and provide strategic direction while embracing opportunities for new initiatives. The General Manager will work with a volunteer member Board of Directors, ensuring that “important things get done”, including an industry-leading on- and off-hill “Devil’s Glen Experience” and the cost-effective management and development of the organization’s current and future assets.

Direct Reports

  • Assistant General Manager – Operations
  • Financial Controller and Chief Administrative Office
  • Manager Marketing and Membership

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction established by the Board and the Strategic Plan.
  • Build and maintain relationships with staff, members, local government leaders, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include performance management.
  • Provide effective leadership at the Club and within the community.
  • Ensure a strong presence and seeks to be highly visible to membership and staff.
  • Support a strong and engaged Board of Directors to execute all policies and decisions.
  • Responsible for communicating effectively with the Board, providing, in a timely and accurate manner, information necessary for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff and membership.
  • Create and ensure success of the Club’s vision and direction.
  • Create, communicate, and lead the strategic planning efforts and implementation of the Club’s strategy.
  • Prepare budgets associated with outdoor and indoor operations and carry the overall responsibility for working within these budgets.
  • Formulating and overseeing long-term capital budgeting and plans.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Develop and maintain the Club’s capability to oversee the project management of significant capital projects.
  • Oversee the development and execution of infrastructure plans in accordance with Board-approved area master plans and capital budgets.
  • Ensure the success of all aspects of member/guest satisfaction, engagement and safety.
  • Assist with the membership sales process to promote the Club and member experience to prospective members.
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives.

Candidate Profile

  • Minimum of 10 years’ experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Exceptional relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Experience skiing or snowboarding would be an asset.
  • An experienced visionary and transformational leader who can lead, coach and motivate staff.
  • Strong team player with an orientation to take initiative. Flexible, adaptive and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills and knows when to use the appropriate skill.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by April 2, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Devil’s Glen Resume” and “Last Name, First Name, Devil’s Glen Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Devil’s Glen Country Club: https://www.devilsglen.com/Home.

 

Executive Search: Controller for St. George’s Golf & Country Club

Date:

                       

Controller
St. George’s Golf & Country Club
Etobicoke, Ontario

The Club

The historic St. George’s Golf & Country Club is home to one of Canada’s finest golf courses. While the club has gone through several enhancements to the club and course over its 90-year history, the commitment has remained to preserve the legendary storied past while providing the membership with a world class club experience.

Host of the 2022 RBC Canadian Open and Golf Canada Foundation’s charitable efforts, the club is also home to spectacular amenities including elegantly appointed locker rooms, an indoor learning centre, three golf simulators, incredible clubhouse events, and magnificent cuisine.

The Position

We are recruiting an accomplished full time Controller to take charge of the Club’s accounting and finance functions. Reporting to the General Manager, the Controller is an integral member of the Senior Management Team and will lead an accounting team of three people.  The Controller is a contributing team manager to the overall Club operation, and manages the financial operations of the Club, supervises the accounting functions, and provides analytical support to the GM, Finance & Risk Committee, Board of Directors and others for planning, budgets, and solutions to business problems.  This includes recommendations on the implementation and maintenance of the Club’s financial plans and policies, its accounting practices, fiscal records, and the preparation of financial reports. The Controller is a strong Club business partner and makes decisions in accordance with Club policy on administrative or operational matters, ensuring the effective achievement of objectives.

The Controller will be responsible for the following:

  • Recommend and implement policies to control and coordinate accounting, auditing, budgets, taxes and related activities and records; develop, establish, and administer procedures and systems pertaining to financial matters. Responsible for the Club’s internal controls and compliance to same. Periodically report to the Audit, Finance & Risk Committee on the status of internal controls, and opportunities to improve and strengthen controls.
  • Prepare financial statements, forecasts, and analysis for all administrative and managerial functions in a timely manner. Maintain all accounting records; develop, analyze, and interpret statistical and accounting information.
  • Manage the annual external audit and ensure all year end reporting requirements are met. Prepare the first draft of year end financial statements and notes in conjunction with the audit.
  • Evaluate and recommend insurance coverage for protection against property losses and potential liabilities. Lead negotiations with Club’s insurance partners.
  • Coordinate and direct the preparation of the annual operating and capital budgets with senior leadership team, including short- and long-term business plans, and financial forecasts.
  • Actively manage cash and working capital on an ongoing basis and develop cash flow projections to support cash and debt financing requirements for operations and capital investments. Work with financial institutions to secure debt management facilities and maintain proper covenants. Invest excess funds in accordance with the investment policy to maximize returns while ensuring sufficient liquidity to meet cash requirements.
  • Oversee Human Resources operations and ensure proper controls are established around payroll and all related HR processes.
  • Evaluate and coordinate appropriate technologies to support the activities of the Club.
  • Responsible for hiring, training, coaching, and evaluating the performance of department employees. This individual recommends training requirements and has the duty to keep staff at the highest level of skill necessary to meet Club needs and objectives.
  • Responsible for the development, implementation, and operation of all accounting and information systems support; for the administration, management, and maintenance of the equipment systems employed in the collection of information and for the training and supervision of staff related, but not limited, to the Administration department.
  • Furnishes internal reports, revises, and updates reports to be more useful and efficient, and furnishes external reports, including for tax and other government reporting, as necessary.

Candidate Profile

  • CPA Strongly preferred.
  • Five years of professional accounting experience as a Controller or Financial Manager.
  • Experience working with Not-for-profit Organizations, the private club industry an asset.
  • Familiarity with golf an asset.
  • Ability to work collaboratively on a senior leadership team.
  • Excellent management, leadership, analytical and interpersonal skills
  • Strong oral, written, communication and presentation skills.
  • Ability to manage multiple priorities.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Note:

The position is currently vacant.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Monday, March 13th at 5:00pm EDT. If you require any accommodations to be considered for this position, please include that information in your submission.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, St Georges Controller Cover Letter” and “Last Name, First Name, St Georges Controller Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.  Please email resume with references.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
liz.mcdowell@ggapartners.com

For more information on St. Georges Golf and Country Club: www.stgeorgesgolfandcountryclub.com.

 

Executive Search: Controller for Caledon Ski Club

Date:

                       

Controller
Caledon Ski Club
Caledon, Ontario

The Club

The second-largest private ski club in Southern Ontario, Caledon Ski Club (“the Club”), is a club where members enjoy high quality, family-oriented, competitive and recreational skiing, snowboarding and other multi-seasonal activities and social experiences. The Club is proud to share the 55 acres of skiable terrain with its members year-round in a welcoming and picturesque environment. The Club is financially stable, carries no debt and maintains a healthy capital reserve available for future planned improvements and lodge expansions.

For more information on Caledon Ski Club, visit https://caledonskiclub.com/

The Position

We are recruiting a talented full-time Controller to be responsible for supporting the General Manger in ensuring the smooth operation and accurate reporting of all Club financial matters. The person in this role is responsible for administering and performing various accounting functions, including the preparation of monthly and annual financial reports and statements, assisting with budgeting, and oversight for ledgers, accounts payable and other transactions. In addition, this role is responsible for preparing payroll for the salaried, bi-weekly and seasonal staff.

The Controller will be responsible for the following:

  • Financial Accounting – preparation of all journal entries, and full cycle accounting including monthly financial statements, annual operating and capital budgets, cash flow projections, bank reconciliations, credit card reconciliations, and other account reconciliations, and maintenance of the fixed asset account schedule and associated depreciation.
  • Compliance – remittance, in a timely manner, of all tax (source deductions, HST, EHT, WSIB, and income taxes), completion of regulatory filings and other reporting requirements.
  • Audit – preparation of all documentation required for the annual Audit, coordination with Club auditors to ensure annual tax returns are filed accurately and on time for both the Club and the Club’s numbered company.
  • Accounts Receivable – Prepare and send the Chalet Members’ Quarterly statements, and respond to all member inquiries and requests quickly and professionally.
  • Accounts Payable – Manage the Accounts Payable function, including posting invoices, reviewing all invoices for appropriate documentation and approvals in accordance with Club policies, process vendor payments within vendor credit terms, and perform cheque runs. Work to identify opportunities to improve the effectiveness of the AP Processing.
  • HR / Payroll – Supervise the input and processes for payroll data including new hires, employee updates and terminations, prepare and submit bi-weekly, calculate, reconcile, and prepare journal entries for payroll earnings and deductions.
  • General – Compliance with all company policies, work closely with the needs of the members, departmental managers, and various club committees; general duties as assigned.
  • Handle all financial and Club related matters with a great amount of integrity, confidentiality, and accountability.

Candidate Profile

  • Technically strong in accounting principles (GAAP), practices and procedures and internal controls.
  • Knowledge of financial analysis and reconciliation techniques.
  • High level of computer proficiency with Excel spreadsheets and accounting software.
  • Experience in payroll, accounts payable, accounts receivable, bank reconciliation and cash procedures.
  • Ability to review existing financial controls and reporting systems and make recommendations and implementation changes to modernize and create efficiencies.
  • Focused on delivering high levels of service and responding to all inquiries/requests in a professional manner and with a sense of urgency.
  • Demonstrated skills in time management, planning and organization.
  • Confident, energetic with ability to build credibility with staff at all levels.
  • Proven ability to be proactive and use good judgment.
  • Excellent verbal and communication skills.
  • Ability to build and maintain strong relationships with internal & external stakeholders.
  • Self-motivated with the ability to take initiative and be resourceful.
  • Able to maintain confidentiality / privacy of information.
  • Able to work weekends and holidays during the ski season and for the Annual General Meeting in October.
  • Will perform their duties and ensure that they work in accordance with Caledon’s Health & Safety Policy and Procedures as well as the Occupational Health and Safety Act.
  • Must follow all manuals, handbooks, rules, and regulations provided in the course of employment at Caledon Ski Club.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 3rd at 5:00pm EDT. If you require any accommodations to be considered for this position, please include that information in your submission. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Caledon Ski Club Controller Cover Letter” and “Last Name, First Name, Caledon Ski Club Controller Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

 

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
liz.mcdowell@ggapartners.com

Executive Search: Chief Executive Officer for The Arbutus Club

Date:

                       

Chief Executive Officer
The Arbutus Club
Vancouver, BC

The Club

The Arbutus Club (“the Club”) has been a landmark in Vancouver since 1964. The Club has evolved into a modern recreation complex with excellent food and beverage services. The Club’s wide range of facilities and programs, coupled with unparalleled service, have earned The Arbutus Club the reputation as one of Canada’s finest private clubs. The Arbutus Club’s first-class facilities include 12 tennis courts, five squash courts, three music studios, two gymnasiums, a pool complex, two ice rinks, and countless other amenities.

The Club is also home to numerous unique social facilities, many of which offer food and beverage services, including a casual café with poolside patio, a relaxed evening lounge with a bar, an upscale dining room, and a rooftop patio and garden.

The Club has experienced many expansions and renovations over its 60-year history. The first expansion occurred in 1969, when the Club added a gym, health spa, curling, and racquet courts. The Club underwent another expansion in 2008 with the construction of The Shoppe, Arbutus Studios, The Rooftop, Physiotherapy, and a parkade. Most recently, The Arbutus 2020 infrastructure expansion and improvement project was built upon the Club’s historical roots and growing its tomorrow.

For more information on The Arbutus Club, visit www.arbutusclub.com.

The Position

The Chief Executive Officer (CEO) is the senior management position, reporting to the Executive Committee of The Arbutus Club and, where appropriate, to the Board of Directors of the Club.

The CEO manages all aspects of the Club including its activities and the relationships between the Club and its Board of Directors, members, guests, employees, community, government and industry. The CEO coordinates and administers the Club’s bylaws, rules and policies as set by the members of the Club or by its Board of Directors. This individual develops operating policies and procedures and directs the work of all department managers. The CEO implements and monitors the budget, monitors the quality of the Club’s facilities and services and ensures maximum member and guest satisfaction. This individual also secures and protects the Club’s assets, including facilities and equipment.

Primary Job Responsibilities:

  • Leads the senior management team to maintain and improve the member experience and foster a unified team culture. Builds strong teams by motivating staff and leading by example. Provides direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training while promoting employee well-being. Respectful and professional in all interpersonal dealings.
  • Plans, develops and approves specific operational policies, programs, procedures and methods in concert with the bylaws, rules and policies.
  • Coordinates the development of the Club’s long-range and annual operational plans. Develops, maintains and administers a sound organizational plan; initiates improvements as necessary.
  • Coordinates development of operating and capital budgets according to the budget calendar; analyzes and monitors monthly and other financial statements for the Club, manages cash flow and establishes controls to safeguard funds, reviews revenue and costs relative to goals; takes effective corrective action as required.
  • Oversees the care and maintenance of all the Club’s physical assets and facilities. Provides advice and recommendations to the Board of Directors and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
  • Coordinates the marketing and membership relations programs to promote the Club’s services and facilities to members.
  • Properly manages all aspects of the Club’s activities to ensure the highest quality standards for food, beverage, sports and recreation, entertainment and other Club services. Reviews and initiates programs to provide members with a variety of popular events.
  • Prepares reports and other support material for committee and Board use. Attends meetings of the Club’s Executive Committee and Board of Directors. Coordinates and serves as ex-officio member of appropriate Club committees.
  • Develops, maintains and disseminates a basic management philosophy to guide all Club personnel toward optimal operating results, employee morale and member satisfaction. Writes policy or approves those written by department heads, and obtains approval from the Board of Directors as necessary.
  • Performs competitive analyses of Clubs and other businesses providing member alternatives through personal observations and historical reports.
  • Promptly handles emergencies such as fires, accidents and breaches of security or Club bylaws, rules or policies promptly and, whenever possible, in person. Emphasizes prevention through training, inspection and preventive enforcement.
  • Writes the Club newsletter.

Direct Reports:

Controller, Executive Chef, Director of Food & Beverage, Director of Operations, Plant Operations Manager, Director of Athletics & Recreation, Executive Assistant / Director of Communications & Strategy, Membership Manager, Human Resources Manager

Candidate Profile

The successful candidate should possess the following core competencies, experience and attributes.

Requirements

Member Service:

  • Thorough understanding of and proven ability to consistently deliver exceptional standards of service commensurate with a premium private club.
  • Ability to set and maintain high standards for all facilities, services and communications.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful CEO through honesty, straightforwardness, accountability, leadership and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills, demonstrated with all the Club’s stakeholders.
  • Confident and capable of clear and effective two-way communication with individuals and groups, including stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A diplomatic and competent professional who is a “doer” and a “take-charge” person who recognizes the importance of accountability.
  • Possesses strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital & construction projects.
  • Experience successfully leading hospitality operations in a club or similar setting.

Experience and Accreditation:

  • Previous experience operating at a senior level in the customer service environment in one or more of the following sectors: a multi-sport, family club or other similar top tier multi-sport facility; hospitality; resort/recreational; or public sector where there is a wide range of services provided to a diverse customer base.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and CEO to success.

Preferences

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Experience in the hospitality industry preferred.

Enhanced background screening will be required.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by March 12th at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Arbutus CEO Cover Letter” and “Last Name, First Name, Arbutus CEO Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: Director of Operations for Mountain Brook Club

Date:

                   

Director of Operations
Mountain Brook Club
 Birmingham, AL

The Club

Mountain Brook Club is located in the heart of Birmingham, Alabama in the town of the same name. The organizing committee, who established the club in 1929, included some of Birmingham’s most distinguished residents.

The Clubhouse, built in 1929, is fashioned in a Colonial Revival style designed to resemble a stately country house. This beautiful, decorated building serves as the gathering place for members and their guests to enjoy multiple dining options, a comfortable lounge, and enhance outdoor dining and special events often held in the grand ballroom. The Clubhouse was recently renovated in 2022 with a 20-million-dollar capital project.

The centerpiece of Mountain Brook is the 18-hole golf course. Originally designed by Donald Ross, it was later renovated by both George Cobb and John LaFoy, and more recently by Brian Silva who brought it back to its original design.

Mountain Brook also offers a large tennis facility featuring ten immaculately maintained HydroCourt clay playing surfaces along with one hard court. The Club is currently in the processes of building four world class pickle ball courts in 2023. In addition, the Club also offers a 14,000 square foot fitness facility complete with a weight room, areas for group classes, massage, childcare and locker rooms. The pool complex includes the pool locker rooms and snack bar. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge, locker rooms and banquet facilities.

Mountain Brook Club Overview

  • Members: 852
  • Initiation fee: $80,000
  • Annual dues: $9,480
  • Gross volume: $12.10M
  • Annual dues revenue: $6.92M
  • F&B volume: $3.1M
  • Gross payroll: $6.77M
  • Employees: 200
  • Board members: 26
  • Active Executive Committee Members: 5
  • Average Member age: 59

The Director of Club Operations Position

The Director of Club Operations (DOCO) is ultimately responsible for daily operations throughout the clubhouse, including all food & beverage, fitness, aquatics and facilities. This daily responsibility also includes general housekeeping over each of these areas and representing the General Manager in his/her absence.

The DOCO must enhance the “club culture” by taking a hands-on approach to engaging members, guests and staff, building relationships and goodwill every day. He/she shall provide anticipatory hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. As the “public face” of operations, the DOCO must have a deep understanding of the needs and desires of the members and ensure staff are meeting these expectations.

This managerial position works closely with, and reports to, the General Manager and provides quality leadership and contributes to the positive atmosphere of the Club and associated operations. The relationship with the Executive Chef is very important to this position to ensure collaborative, innovative, and harmonious relationships between front- and back-of-the-house operations. The DOCO also works closely with, and serves as an ad-hoc member, of all club committees.

Primary Responsibilities

Member Services:

  • Consistent, sincere and significant engagement with members. A highly visible presence in the dining areas of the Club is of utmost Importance.
  • Ensure all member dining and club events are well-conceived and executed along with all amenities.
  • Provide quality leadership in a positive and upbeat manner for the members, guests and staff.
  • Create and maintain a first-class service culture throughout the Club.
  • Address and resolve all member and guest complaints and suggestions related to general service, employee attitude, maintenance and clubhouse operations.

Employee Relations:

  • Oversee recruiting, hiring and development of clubhouse and recreational amenity personnel.
  • Provide oversight of on-going training programs complete with up-to-date manuals designed to provide the tenets of delivering exceptional service throughout the Club.
  • Coach, counsel and evaluate (subject to budget approval) subordinate managers and supervisors to prepare them for advancement.
  • Instill the concept of being “team players” among staff to develop a positive spirit and healthy work environment free of safety risks and all forms of employee harassment.
  • Maintain an effective communication program that treats employees in a fair, structured and consistent manner.
  • Function as an administrative and communication link between departments in the Club.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to ensure a healthy work environment, free of safety risks and any form of harassment, that will position Mountain Brook Club as a preferred employer in the community.

Financial Management:

  • Assist the General Manager and Controller in the development and implementation of long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Monitor the budgets each week/month and direct the taking of corrective action as necessary to assure that the budgeted goals are attained.
  • Provide input to all clubhouse and recreation personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Responsible for all labor cost payouts and maintains them within the constraints of the budget and through close coordination, and with approval, from the General Manager and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.

Personnel Management:

  • Display very hands-on approach and lead staff by example; must be approachable by staff, members and guests.
  • Works with Human Resources to develop long term staffing needs for each area of responsibility.
  • Responsible for the hiring, discipline, termination and documentation of all clubhouse and recreation staff.
  • Review all accidents; work with HR and Safety Committees to complete required reports. Develop and implement procedures to improve workplace safety.
  • Attend meetings of senior management and carry out directives resulting from the meetings as well as any other requests of the General Manager in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees.
  • Possess a warm personality, sense of humor and ability to work effectively with all staff and members.
  • Work with Executive Chef and Food and Beverage Manager to develop P&L statements prior to each event, prepare and retain recap of each event for future reference.
  • Work with Executive Chef on menu development.
  • Work with the F&B Manager to organize and market special club events with the support of appropriate member committee.
  • Further his/her own continued development as a club management professional with membership in Club Management Association of America (CMAA). With the assistance and approval of the General Manager, participates in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Mountain Brook Club.

Operational Responsibilities:

  • Understand and abide by Mountain Brook Club policies and departmental procedures. Suggest changes and, if required, direct the implementation of change.
  • Provide content for, and manage, the preparation of communications and marketing materials for departments.
  • Assure clubhouse operations and recreational amenities are run in accordance with all applicable local, state and federal laws.
  • Research new products/services/vendors and develop an analysis of their costs/benefits.
  • Ensure the club’s preventive maintenance and energy management programs are on schedule and in use.
  • Disseminate information effectively and coordinate activities between departments on a timely basis.
  • Keep the General Manager apprised of all potential problems and activities related to the smooth operation of the clubhouse and recreation amenities.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Regularly reporting performance, financial data and any other requested information to the General Manager in a weekly report.

Direct Reports:

  • Food and Beverage Manager
  • Dining Services Manager
  • Social and Events Director
  • Director of Facilities and Common Grounds
  • Aquatic Manager
  • Housekeeping

Candidate Qualifications:

  • Experienced in the design and implementation of training programs that ensure a consistently, high-quality member and guest experience.
  • The ability to think analytically, make data-driven decisions, analyze member survey responses and develop a plan of action for programming.
  • Possess a passion to lead with strong food and beverage credentials and a proven track record of providing premier-level hospitality services, with a personality that is commensurately appropriate for Mountain Brook Club culture.
  • Operational leadership with the ability to establish priorities and manage his/her time to complete all responsibilities of the role.
  • A verifiable track record of successfully leading and growing a dynamic food and beverage program, recreational programs and clubhouse operations including increasing revenues, controlling costs, and meeting or exceeding planned and budgeted bottom line goals and objectives.
  • Ability to build relationships and find workable solutions for all involved parties.
  • An in-depth knowledge of wine, beer, and spirits.
  • A well-rounded knowledge of multi-dimensional à la carte dining services, training, and service standards as well as strong and verifiable skills in developing and growing catering sales and banquets.
  • A highly motivated individual who is confident in his or her abilities, yet humble in personality; a person who can share the credit with their staff for achievements made as well as take responsibility when standards are not met.
  • A positive attitude with a high degree of integrity, a strong work ethic that can handle a fast paced, high energy environment and clientele.
  • Exhibits a continuous desire to improve with a track record of developing strong and upwardly successful associates and direct reports.
  • Understands golf, fitness, aquatics and court sports and is knowledgeable of the traditions of the games.
  • A confident, proactive team builder who has a history of attracting, developing and retaining high performance staff.
  • An intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff; a truly engaging “people person”.
  • Has a fundamental understanding of what constitutes a “premier club experience” and the proven ability to execute to that level.
  • A professional career track record of operational achievement and stability with experience in a high volume, highly respected club, resort or hotel.
  • Proven leadership qualities with demonstrated ability to direct, coordinate and manage all facets of a club operation.
  • Must possess Point of Sale experience, Jonas preferred.
  • Must have excellent technology skills, including extensive use of Microsoft Office programs.
  • Financial acumen to understand club financials and manage budgets.
  • Quality consciousness that pervades every part of the clubhouse operation, including a high-quality, courteous and efficient staff.
  • Sound and current knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, Occupational Safety and Health Administration (OSHA) and the full range of employee benefits.
  • Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees. Communication with members, guests and high visibility are very important attributes of the incoming Director of Club Operations.
  • A minimum of 5- to 7-years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s degree or Associates degree from an accredited college or university preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 3, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Mountain Brook Cover Letter” and “Last Name, First Name, Mountain Brook Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Mountain Brook Club, please visit www.mountainbrookclub.org.

Executive Search: General Manager/COO for La Crosse Country Club

Date:

                   

General Manager/COO
La Crosse Country Club
 Onalaska, WI

The Club

Located in Onalaska, Wisconsin, La Crosse Country Club offers country club services and programs to members in the Western Wisconsin area.

The centerpiece of this family-centric facility is the 7,181-yard Arthur Hill-designed golf course occupying two separate valleys among the rolling hills of Emerald Valley, along with a spacious practice facility. Beyond golf, members can choose from a variety of other activities to entertain the entire family. The tennis center features five courts, including a stadium option with Nova ProBounce and Pickleball is also available. From Memorial Day to Labor Day, members and their families take advantage of fun in the sun at the Club’s main pool and family pool. When it is time for a meal, members have four options including the Main dining room, Grill room, Mulligan’s bar and at the Cabana bar and patio.

The Club does a robust event business and is known as a premier wedding venue available to members and non-members year-round. The elegant facility, which features both indoor and outdoor space, is available to host up to 250 guests and the experienced professional staff has a reputation for taking care of every detail.

La Crosse Country Club has partnered with Club Corp to provide privileges at hundreds of private golf and country clubs, fine dining clubs, resorts, and entertainment venues along with a concierge benefit to assist members with their arrangements.

Club Overview

  • Members – 436
  • Initiation Fee – $5,000
  • Annual Dues – $7,015
  • Gross Volume – $4.2 million
  • Total Annual Dues – $2 million
  • F&B Volume – $1.2 million
  • Gross Payroll – $1.9 million
  • Employees – 104
  • Board Members – 9
  • Average age of members – 36

The General Manager/Chief Operating Officer Position

The General Manager/Chief Operating Officer (GM/COO) manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. The GM/COO coordinates and administers the club’s policies as defined by its Board of Directors, develops operating policies, procedures and directs the work of all department managers. Additional duties include the implementation and monitoring of the budget, the Club’s products and services and maximization of member and guest satisfaction. The GM/COO must also secure and protect the club’s assets, including all facilities and equipment.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the club’s mission.
  • Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets.
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
  • Direct the recruitment and training of all staff.
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
  • Assure that the highest standards are set and achieved in providing member service and satisfaction.
  • Operate the club in accordance with all applicable local, state, and federal laws.
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations.
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business.
  • Work with board-established committees to ensure they are well-supported and operate in accordance with approved policies and directives.
  • Oversee security, risk management, and health and safety programs to implement and manage measures put in place to protect members, employees, staff, and club physical assets.
  • Maintain clear, consistent dialogue with the board to keep them apprised of club operations, member satisfaction, and financial performance.
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters.
  • Interact with local community leaders and organizations.
  • Perform other duties and functions the board may direct that are consistent with this job description.

Direct Reports:

  • Controller
  • Director of Events
  • Golf Course Superintendent
  • Head Golf Professional
  • Director of Food and Beverage
  • Executive Assistant

Required Core Leadership Abilities:

  • Define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies.
  • Focus on the essentials, attend to detail, and follow through on decisions.
  • Create a sense of followership among subordinates.
  • Attract and develop a strong and supportive management team capable of ensuring a smooth transfer of responsibility when tasks are delegated.
  • Demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner.
  • Articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted.
  • Manage day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

  • A minimum of 7 years of progressive leadership and management experience in a private club, hospitality, and leisure environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, February 15, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, La Crosse GM/COO Cover Letter” and “Last Name, First Name, La Crosse GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about La Crosse Country Club, please visit www.lacrossecountryclub.com.

Executive Search: General Manager/COO for Wisconsin Club

Date:

                   

General Manager/Chief Operating Officer
Wisconsin Club
 Milwaukee, WI

The Club

Built in 1843 by Alexander Mitchell, grandfather of General Billy Mitchell, the current City Club clubhouse has been a fixture of the rich history of Milwaukee and is listed on the National Registry of Historical Places. The Wisconsin Club (the Club) is a connected community of inclusive, diverse and caring people that has everything a club can offer. The Club strives to provide members and their guests with the absolute best club experience possible, highlighted by incredible personalized service at both its City and Country Club locations. The Club offers an exceptional private club experience at great value. Senior staff possess years of club experience with ongoing caring and consistency, which go a long way in providing personalized service to members and guests.

In addition to its top-notch facilities, members enjoy a variety of social events for all ages, offering terrific opportunities to mingle with old friends or meet new ones.

Overview

  • 1244 members. 514 regular, 459 golf, 118 sports, 302 social
  • Initiation fee: Resident member golf $12,000
  • Annual dues: $6,700,000
  • Gross volume: $12,000,000 (including dues)
  • F&B volume: $5,000,000
  • Gross payroll: $6,000,000
  • 300 employees in-season; 200 off-season
  • 9 Board members
  • Average age of membership: 63

The General Manager/Chief Operating Officer Position

The General Manager/Chief Operating Officer (GM/COO) reports to the Board and coordinates with its President on a regular basis to implement the established policies and the Club’s bylaws. The GM/COO also coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs, events, etc.

He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all departments. This includes the preparation of the annual operating and capital budgets, and management of operations to attain the desired results.

This position requires taking the lead to coordinate programming and the development of departmental synergy. Another critical requirement of the position is to oversee the internal and external marketing strategies for membership growth and member engagement.

A strong and visible presence will be a daily requirement to set the example for all employees to consistently treat members with warm hospitality and professional service.

Direct Reports

  • Chief Financial Officer
  • City Club Manager
  • Assistant General Manager
  • Director of Grounds and Facilities Maintenance
  • Director of Marketing and Communication.
  • Director of Transportation and Concierge Services
  • Director of Membership
  • Head Golf Pro

Important Individual Characteristics 

  • Ability to act as a thought partner with the board and committees.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • The ability to communicate effectively, both verbally and in writing.
  • A natural leadership style which promotes staff and membership engagement.
  • An enthusiastic personality and passion for the club management profession.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of how to deliver remarkable food and beverage experiences.
  • Effective fiscal management through delivery of operational and capital results in alignment with approved budgets.
  • Maintain a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications 

  • A minimum of 7-10 years of progressive leadership and management experience in the Hospitality Industry and Private Club Environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is preferred.
  • Certified Club Manager (CCM) designation or working towards one preferred.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, February 3, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Wisconsin Club GM/COO Cover Letter” and “Last Name, First Name, Wisconsin Club GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

All requested information, along with references, should be emailed to the address above.

 

For more information about Wisconsin Club, please visit www.wisconsinclub.com.

Executive Search: Superintendent for Deer Ridge Golf Club

Date:

                       

Superintendent
Deer Ridge Golf Club
Kitchener, Ontario

About the Club

Deer Ridge Golf Club (“Deer Ridge” or the “Club”) is one of Ontario’s greatest golf clubs. Situated in Southern Ontario between Kitchener and Cambridge, the Club prides itself on putting its top-tier golf experience first. Deer Ridge is home to one of the best golf courses in Ontario which is consistently ranked in the Top 100 golf courses in Canada by SCOREGolf, originally designed by Thomas McBroom. An incredible practice facility complements the highly distinguished course. The Club also features an Academy run by an experienced Director of Instruction with classes for men, ladies, and junior golfers of all abilities.

In addition to Deer Ridge’s golf experience, the Club offers a beautiful clubhouse with an excellent food and beverage experience. The clubhouse features a majestic patio which overlooks the incredible Grand River Valley.

Deer Ridge is experienced by a group of just 400 equity members, meaning access to the tee is easy.

For more information on Deer Ridge Golf Club, visit www.deerridgegolfclub.com.

About the Superintendent Role

The Superintendent is responsible for leading the golf course maintenance operation. The successful candidate will work to create an environment where staff is involved and enthusiastic, with open communications and respect for themselves, members, guests, and the property.

The Superintendent will be responsible for the following:

  • Responsible for scheduling and payroll of grounds and maintenance staff.
  • Recruits, supervises and retains maintenance staff, and conducts employee performance evaluations and exercises disciplinary action.
  • Provide leadership, coaching, training, and necessary disciplinary actions for all staff.
  • Coordinate and plan with the Board of Directors to create annual budgets, with or without capital improvement projects.
  • Directs and participates in the construction and maintenance of the grounds.
  • Oversee equipment/cart maintenance and repair.
  • Designs landscape plans for facility grounds and implements the plan.
  • Administers and enforces all Club rules, regulations and policies for staff.
  • Works closely with the GM and the Board of Directors to operate the Club in a fiscally responsible and professional manner.
  • Directs and assists the staff on the planting of new vegetation, the replacement, spraying, pruning and trimming of trees and shrubs, the preparation of soil plant beds for aesthetically pleasing arrangements and tending to high stress areas.
  • Supervises and participates in the application and recording of chemical applications (fertilizers and pesticides) on the Club’s grounds in compliance with all provincial and federal regulations.
  • Maintains records and completes required reporting. Order parts, supplies and equipment as needed.
  • Schedules maintenance practices around member play and outings to maximize efficiency and minimize disruption to members.
  • Coordinates snow removal and winter maintenance activities when necessary.
  • Work closely with other managers to ensure the timely completion of golf course projects and operations to a high standard.
  • Maintain all office records, including purchase orders, pesticide records and licensing, training records, and other records as required.
  • Ensure staff are meeting all Occupational Health and safety standards and creating a work environment that promotes health and safety.
  • Assist other departments within the organization, including clubhouse repairs and maintenance as required.
  • Perform other related work as required.

Key Attributes

The ideal candidate is a proven superintendent who possess the following core competencies, experience, and attributes:

  • Knowledge of management and maintenance of greens, fairways and roughs.
  • Knowledge of use and operating standards of equipment and tools used in golf course construction and maintenance work.
  • Skill in recruiting, supervising, training, monitoring, evaluating and motivating personnel.
  • Interpersonal skill to resolve conflict and work with supervisors, officials, employees, members and the general public.
  • Knowledge of safe use, mixing and application of chemicals and commercial products.
  • Knowledge of the game of golf, golf rules and methods of play.
  • Ability to anticipate personnel, equipment, and material requirements related to golf course maintenance and repair assignments.
  • Ability and knowledge to lay out irrigation patterns, drainage patterns, construct tees and/or greens.
  • Ability to work under pressure in dynamic situations with a high level of professionalism.
  • Experience in budgeting and financial management.
  • Reliable with a strong work ethic and adaptability, with strong communication skills.
  • Must be able to work independently and be a self-starting problem solver.

Qualifications and Experience

  • Post-secondary education in Turf Management, consideration of candidates with 5 years or more applicable experience as a Golf Superintendent or 1st Assistant.
  • Class A Golf Course Superintendent designation (preferred)
  • Supervision, employee training & staff management experience (hiring/terminations and laying off employees in off season).
  • Budgeting and planning skills.
  • Knowledgeable on the safe use and training for all pieces of equipment utilized on the grounds.
  • Possess a Pesticide Applicator Certificate.
  • Extensive knowledge of golf course watering requirements, including pumps and irrigation infrastructure.
  • Advance computer skills required for financial reporting and control of operations, including use of Microsoft Office.
  • Current Pest Management certification.

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications.

Inquiries

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by February 1, 2023, at 5:00pm EDT. Interested candidates are asked not to contact any Club employees directly in relation to this posting. Please direct all inquires to the Search Consultant at the contact information listed below.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Deer Ridge Superintendent Cover Letter” and “Last Name, First Name, Deer Ridge Superintendent Resume”) respectively to: execsearch@ggapartners.com.

Deer Ridge Golf Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Deer Ridge Golf Club is an equal opportunity employer. It is the organization’s policy to recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best qualified person for the job. Applicants must have a valid Canadian Social Insurance Number (SIN) card. We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: Assistant General Manager for Biltmore Forest Country Club

Date:

                   

Assistant General Manager
Biltmore Forest Country Club
 Asheville, NC

The Club

From the earliest days of the Roaring Twenties, Biltmore Forest Country Club has played a significant role in the distinguished social history of Asheville and the Carolinas.

Founded in 1922, the Club is situated on 135 acres in the town of Biltmore Forest, a planned residential community in North Carolina with a culture rich history. Biltmore Forest Country Club features a pristine Donald Ross golf course, an elegant Clubhouse, fitness center, tennis facilities, pool and offers a wide variety of member activities.

The clubhouse, covering nearly 48,000 sq. ft., is the center of activities for our members. In addition to the golf shop, fitness center and separate locker rooms for men and women, members enjoy dining and socializing in the Club Room, Main Dining Room, Turn Room, Men’s Locker Room Bar, Jake’s Bar, Grill Room and Porch, Terrace and in private meeting rooms. The clubhouse also features 19 guest rooms to accommodate members and guests.

The Club is currently completing construction of a new athletic complex to include a state-of-the art fitness facility, swimming pool, poolhouse, tennis courts and tennis shop. The tennis facility will include four outdoor Har-Tru courts and one hard tennis court. The pool facility will feature a 25-yard pool and a zero-entry pool. The Pool Grill, including an outdoor bar, will offer many options for casual and poolside dining.

The Club excels in providing an incredible dining experience for members in both casual and formal settings along with special events such as wine-tasting dinners, Sunday brunch and holiday gatherings.

The Club has been recognized by Club Leader’s Forum as a Platinum Club of America®, a distinction awarded to the top 3% of private clubs. The golf course is ranked #12 in the state of North Carolina by Golf Digest.

Biltmore Forest Country Club has been chosen by the USGA as the host site of the 2025 U.S. Senior Amateur Championship. The club previously hosted the 1999 U.S. Women’s Amateur Championship and the 2013 U.S. Women’s Mid-Amateur Championship.

Overview

  • Members – 800
  • Initiation Fee, Resident Member Golf – $60,000
  • Annual Dues, Golf – $12,400
  • Gross Volume – $13M
  • Annual Dues – $6.1M
  • F&B Volume – $3.0M
  • Gross Payroll – $6.5M
  • Board Members – 12
  • Average Member Age – 64

The Assistant General Manager Position

The Assistant General Manager (AGM) is ultimately responsible, on a daily basis, for all clubhouse, food and beverage, aquatics, recreation and facilities operations including general housekeeping in these areas. The AGM is also responsible for all aspects of the operation in the absence of the General Manager/COO and performs specific tasks as requested.

This AGM works closely with, and reports directly to, the General Manager/COO, providing quality leadership and contributing to the positive atmosphere of the Club and associated operations. He/she will also prepare annual department budgets in concert with the GM/COO.

The AGM must enhance the club culture and is responsible for the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her goal is always to assist members and guests in the enjoyment of the facilities and activities at the Club. In addition to building relationships, the AGM also provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The AGM should anticipate and provide enhanced hospitality along with superb dining and other memorable experiences for the Club’s membership and their guests. Alignment with the Executive Chef, Event Director and Food & Beverage Managers is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

Primary Responsibilities

Member Services

  • Consistent, highly visible, sincere and significant engagement with members and staff
    in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the AGM to ensure all member dining, amenities and club events are well-conceived and executed.
  • Provide quality leadership in a positive and upbeat manner for the members, guests
    and staff.
  • Create and maintain a first-class service culture throughout the club campus.
  • Listen to member and guest suggestions and resolve all complaints in areas that may include general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the seasonal recruitment, hiring and development of clubhouse and food service personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the General Manager/COO. Coach, counsel, and evaluate departmental staff on a consistent and ongoing basis.
  • Ensure a positive spirit and healthy work environment exists throughout all club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communication link between all departments.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to position Biltmore Forest Country Club to be a preferred employer of choice in the community.

Financial Management 

  • Work jointly with the Controller and General Manager/COO to prepare the annual operating and capital budgets for all clubhouse and service operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary,
    to assure budgeted goals are attained.
  • Provide input to all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage all labor cost and maintain them within the constraints of the budget, and through close coordination and approval from the General Manager/COO and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Be approachable to staff, members and guests. Lead by example.
  • Assist the General Manager/COO in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Hiring, discipline, terminating and preparing all related documentation for all clubhouse and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the General Manager/COO. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of the internal staff and members.
  • Work with the Executive Chef, Event Director, Food & Beverage Managers and others to develop P&L statements prior to each special event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development and strategy for the food and beverage operation.
  • Work with the F&B team to organize and market special club events.
  • Further personal continued development as a club management professional through membership in CMAA. With the assistance and approval of the General Manager/COO participate in appropriate seminars/training programs, thereby enhancing your value and quality of services to Biltmore Forest Country Club.

Operational Responsibilities

  • Understand and abide by Biltmore Forest Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of all approved changes.
  • Provide content for, and manage, communications and marketing information for departments.
  • Assure Clubhouse operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments
    in a timely manner.
  • Keep the General Manager/COO informed of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with General Manager/COO and others.
  • Possess a sharp eye for detail in the overall management and presentation of the operation and the facility.

Candidate Qualifications

  • Minimum 5 to 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent compensation and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by  Friday, January 20, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Biltmore AGM Cover Letter” and “Last Name, First Name, Biltmore AGM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

All requested information, along with references, should be emailed to the address above.

 

For more information about Biltmore Forest Country club, please visit  www.biltmoreforestcc.com

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