Author: Samar Abdourahman

A Club Leader’s Perspective [2023]

Date:

A Club Leader’s Perspective: Emerging Trends & Opportunities for 2023 

Latest research produced in collaboration with the Club Management Association of America examines  pressing needs in club management.

In brief:

  • Industry survey of over 230 club leaders across the US highlights the perspective of club leaders on the current challenges facing the industry.
  • A Club Leader’s Perspective explores the state of the industry from the perspective of those in club leadership roles, and what influences their decisions.
  • Club leaders weighed-in on emerging trends and challenges across five primary areas:
    • Industry outlook 
    • Access and utilization
    • Membership experience insights
    • Capital and finance
    • Inflationary impacts on service

We’ve surveyed club leaders regularly since the start of the pandemic, including in-depth looks at challenges, sentiments and opportunities over the past two years. During this time, many clubs faced an global health crisis, supply chain interruptions, labor challenges and escalated membership levels. In 2023, optimism regarding the economic outlook of the industry remains high despite looming recessionary impacts.

Access the full report for further insights.

Read now

About GGA Partners

GGA Partners™ is an international consulting firm and trusted advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities.  We are dedicated to helping owners, asset managers, club and community leaders, investors and real estate developers tackle challenges, achieve objectives, and maximize asset performance.

Established in 1992 as the KPMG Golf Industry Practice, our global team of experienced professionals leverage in-depth business intelligence and proprietary global data to deliver impactful strategic solutions and lasting success. GGA Partners has offices in Toronto, Ontario; Phoenix, Arizona; Bluffton, South Carolina; and Dublin, Ireland. For more information, please visit ggapartners.com.

GGA Partners is proud to be a long-standing CMAA Business Partner.

About CMAA

Founded in 1927, the Club Management Association of America (CMAA) is the largest professional association for managers of membership clubs with 6,800 members throughout the US and internationally. Our members contribute to the success of more than 2,500 country, golf, athletic, city, faculty, military, town, and yacht clubs. The objectives of the Association are to promote relationships between club management professionals and other similar professions; to encourage the education and advancement of members; and to provide the resources needed for efficient and successful club operations. Under the covenants of professionalism, education, leadership, and community, CMAA continues to extend its reach as the leader in the club management practice. CMAA is headquartered in Alexandria, VA, with 42 professional chapters and more than 40 student chapters and colonies. Learn more at cmaa.org.

For further information, contact:

Dr. Eric Brey, Ph.D.
Director, GGA Institute
t: 715.505.7716
e: eric.brey@ggapartners.com

Executive Search: Director of Operations for Mountain Brook Club

Date:

                   

Director of Operations
Mountain Brook Club
 Birmingham, AL

The Club

Mountain Brook Club is located in the heart of Birmingham, Alabama in the town of the same name. The organizing committee, who established the club in 1929, included some of Birmingham’s most distinguished residents.

The Clubhouse, built in 1929, is fashioned in a Colonial Revival style designed to resemble a stately country house. This beautiful, decorated building serves as the gathering place for members and their guests to enjoy multiple dining options, a comfortable lounge, and enhance outdoor dining and special events often held in the grand ballroom. The Clubhouse was recently renovated in 2022 with a 20-million-dollar capital project.

The centerpiece of Mountain Brook is the 18-hole golf course. Originally designed by Donald Ross, it was later renovated by both George Cobb and John LaFoy, and more recently by Brian Silva who brought it back to its original design.

Mountain Brook also offers a large tennis facility featuring ten immaculately maintained HydroCourt clay playing surfaces along with one hard court. The Club is currently in the processes of building four world class pickle ball courts in 2023. In addition, the Club also offers a 14,000 square foot fitness facility complete with a weight room, areas for group classes, massage, childcare and locker rooms. The pool complex includes the pool locker rooms and snack bar. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge, locker rooms and banquet facilities.

Mountain Brook Club Overview

  • Members: 852
  • Initiation fee: $80,000
  • Annual dues: $9,480
  • Gross volume: $12.10M
  • Annual dues revenue: $6.92M
  • F&B volume: $3.1M
  • Gross payroll: $6.77M
  • Employees: 200
  • Board members: 26
  • Active Executive Committee Members: 5
  • Average Member age: 59

The Director of Club Operations Position

The Director of Club Operations (DOCO) is ultimately responsible for daily operations throughout the clubhouse, including all food & beverage, fitness, aquatics and facilities. This daily responsibility also includes general housekeeping over each of these areas and representing the General Manager in his/her absence.

The DOCO must enhance the “club culture” by taking a hands-on approach to engaging members, guests and staff, building relationships and goodwill every day. He/she shall provide anticipatory hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. As the “public face” of operations, the DOCO must have a deep understanding of the needs and desires of the members and ensure staff are meeting these expectations.

This managerial position works closely with, and reports to, the General Manager and provides quality leadership and contributes to the positive atmosphere of the Club and associated operations. The relationship with the Executive Chef is very important to this position to ensure collaborative, innovative, and harmonious relationships between front- and back-of-the-house operations. The DOCO also works closely with, and serves as an ad-hoc member, of all club committees.

Primary Responsibilities

Member Services:

  • Consistent, sincere and significant engagement with members. A highly visible presence in the dining areas of the Club is of utmost Importance.
  • Ensure all member dining and club events are well-conceived and executed along with all amenities.
  • Provide quality leadership in a positive and upbeat manner for the members, guests and staff.
  • Create and maintain a first-class service culture throughout the Club.
  • Address and resolve all member and guest complaints and suggestions related to general service, employee attitude, maintenance and clubhouse operations.

Employee Relations:

  • Oversee recruiting, hiring and development of clubhouse and recreational amenity personnel.
  • Provide oversight of on-going training programs complete with up-to-date manuals designed to provide the tenets of delivering exceptional service throughout the Club.
  • Coach, counsel and evaluate (subject to budget approval) subordinate managers and supervisors to prepare them for advancement.
  • Instill the concept of being “team players” among staff to develop a positive spirit and healthy work environment free of safety risks and all forms of employee harassment.
  • Maintain an effective communication program that treats employees in a fair, structured and consistent manner.
  • Function as an administrative and communication link between departments in the Club.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to ensure a healthy work environment, free of safety risks and any form of harassment, that will position Mountain Brook Club as a preferred employer in the community.

Financial Management:

  • Assist the General Manager and Controller in the development and implementation of long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Monitor the budgets each week/month and direct the taking of corrective action as necessary to assure that the budgeted goals are attained.
  • Provide input to all clubhouse and recreation personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Responsible for all labor cost payouts and maintains them within the constraints of the budget and through close coordination, and with approval, from the General Manager and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.

Personnel Management:

  • Display very hands-on approach and lead staff by example; must be approachable by staff, members and guests.
  • Works with Human Resources to develop long term staffing needs for each area of responsibility.
  • Responsible for the hiring, discipline, termination and documentation of all clubhouse and recreation staff.
  • Review all accidents; work with HR and Safety Committees to complete required reports. Develop and implement procedures to improve workplace safety.
  • Attend meetings of senior management and carry out directives resulting from the meetings as well as any other requests of the General Manager in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees.
  • Possess a warm personality, sense of humor and ability to work effectively with all staff and members.
  • Work with Executive Chef and Food and Beverage Manager to develop P&L statements prior to each event, prepare and retain recap of each event for future reference.
  • Work with Executive Chef on menu development.
  • Work with the F&B Manager to organize and market special club events with the support of appropriate member committee.
  • Further his/her own continued development as a club management professional with membership in Club Management Association of America (CMAA). With the assistance and approval of the General Manager, participates in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Mountain Brook Club.

Operational Responsibilities:

  • Understand and abide by Mountain Brook Club policies and departmental procedures. Suggest changes and, if required, direct the implementation of change.
  • Provide content for, and manage, the preparation of communications and marketing materials for departments.
  • Assure clubhouse operations and recreational amenities are run in accordance with all applicable local, state and federal laws.
  • Research new products/services/vendors and develop an analysis of their costs/benefits.
  • Ensure the club’s preventive maintenance and energy management programs are on schedule and in use.
  • Disseminate information effectively and coordinate activities between departments on a timely basis.
  • Keep the General Manager apprised of all potential problems and activities related to the smooth operation of the clubhouse and recreation amenities.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Regularly reporting performance, financial data and any other requested information to the General Manager in a weekly report.

Direct Reports:

  • Food and Beverage Manager
  • Dining Services Manager
  • Social and Events Director
  • Director of Facilities and Common Grounds
  • Aquatic Manager
  • Housekeeping

Candidate Qualifications:

  • Experienced in the design and implementation of training programs that ensure a consistently, high-quality member and guest experience.
  • The ability to think analytically, make data-driven decisions, analyze member survey responses and develop a plan of action for programming.
  • Possess a passion to lead with strong food and beverage credentials and a proven track record of providing premier-level hospitality services, with a personality that is commensurately appropriate for Mountain Brook Club culture.
  • Operational leadership with the ability to establish priorities and manage his/her time to complete all responsibilities of the role.
  • A verifiable track record of successfully leading and growing a dynamic food and beverage program, recreational programs and clubhouse operations including increasing revenues, controlling costs, and meeting or exceeding planned and budgeted bottom line goals and objectives.
  • Ability to build relationships and find workable solutions for all involved parties.
  • An in-depth knowledge of wine, beer, and spirits.
  • A well-rounded knowledge of multi-dimensional à la carte dining services, training, and service standards as well as strong and verifiable skills in developing and growing catering sales and banquets.
  • A highly motivated individual who is confident in his or her abilities, yet humble in personality; a person who can share the credit with their staff for achievements made as well as take responsibility when standards are not met.
  • A positive attitude with a high degree of integrity, a strong work ethic that can handle a fast paced, high energy environment and clientele.
  • Exhibits a continuous desire to improve with a track record of developing strong and upwardly successful associates and direct reports.
  • Understands golf, fitness, aquatics and court sports and is knowledgeable of the traditions of the games.
  • A confident, proactive team builder who has a history of attracting, developing and retaining high performance staff.
  • An intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff; a truly engaging “people person”.
  • Has a fundamental understanding of what constitutes a “premier club experience” and the proven ability to execute to that level.
  • A professional career track record of operational achievement and stability with experience in a high volume, highly respected club, resort or hotel.
  • Proven leadership qualities with demonstrated ability to direct, coordinate and manage all facets of a club operation.
  • Must possess Point of Sale experience, Jonas preferred.
  • Must have excellent technology skills, including extensive use of Microsoft Office programs.
  • Financial acumen to understand club financials and manage budgets.
  • Quality consciousness that pervades every part of the clubhouse operation, including a high-quality, courteous and efficient staff.
  • Sound and current knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, Occupational Safety and Health Administration (OSHA) and the full range of employee benefits.
  • Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees. Communication with members, guests and high visibility are very important attributes of the incoming Director of Club Operations.
  • A minimum of 5- to 7-years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s degree or Associates degree from an accredited college or university preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 3, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Mountain Brook Cover Letter” and “Last Name, First Name, Mountain Brook Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Mountain Brook Club, please visit www.mountainbrookclub.org.

Executive Search: General Manager for Wisconsin Club – City Club

Date:

                   

General Manager
Wisconsin Club – City Club
 Milwaukee, WI

The Club

Built in 1843 by Alexander Mitchell, grandfather of General Billy Mitchell, the current City Club clubhouse has been a fixture of the rich history of Milwaukee and is listed on the National Registry of Historical Places. The Wisconsin Club is a connected community of inclusive, diverse and caring people that has everything a club can offer. We strive to provide our members and their guests with the absolute best club experience possible, highlighted by incredible personalized service. We offer an exceptional private club experience at great value. The senior staff have years of Club experience and that ongoing caring and consistency go a long way in providing personalized service to members and guests.

In addition to our top-notch facilities, members enjoy a variety of social events for all ages offering terrific opportunities to mingle with old friends or meet new ones.

**As of May 10, 2023, the members of the Wisconsin Club voted in favor of selling the Country Club. This position of General Manager is to oversee the City Club.**

City Club Facts & Figures

Reporting Relationships: This position reports to the President of the Board of Directors with a secondary reporting relationship to the Board Executive Committee and Board of Directors of 9 to 12 members. Position oversees management of a staff of 200 in the off-season, 300 in-season and a combined club membership of 1,244 including 514 regular members and 302 members in other social categories, 310 golf members and 118 pool/fitness/tennis members. The overall average age of members at 63. Note these figures reflect the membership through the end of fiscal year 2023 (October 31). Numbers will alter at the start of the 2024 fiscal year based on the number of golf and pool/tennis/fitness members that remain affiliated with the City Club as an add-on after the sale of the Country Club.

This position has direct reports from the Senior Staff, including the Chief Financial Officer, Club House Manager, Director Marketing and Communications, Membership Director, Executive Chef and Director of Transportation and Concierge Services.

Internal Relationships: This position requires relationship building and interface with Senior Staff, all full-time and part-time staff and the Board of Directors.

External Relationships: This position requires relationship building and interface with

  • the general membership of the Club.
  • the management team of Concert Golf Partners and the Wisconsin Country Club.
  • business and community leaders and community opinion makers.
  • government officials at the local, county and state level.

Budget Responsibility: After the Country Club sale, responsible for budget of $7.0 MM with $2.7 MM in revenues from membership dues $3.0 MM revenues from food and beverage; a staff of 150 and a payroll of $4.0 MM.

The General Manager Position

Serve as the Chief Executive Officer of the Club managing all aspects of the Club including its activities and the relationships between the club and its Board of Directors, members, guests, employees (staff), community, government, and industry.

Provide direction, clarity, and confidence to the end of supporting and encouraging fulfillment of the organization’s primary mission and shared vision.

Ensure that a dedicated team of professionals is in place to effectively execute the Club’s business plan and hold them accountable to meet operating standards and to achieve a high level of member satisfaction while simultaneously achieving the financial objectives of the club.

Serve as the face of the club both internally and externally.

Principal Accountabilities

  • Articulate a “Shared Vision” and provide the leadership to achieve it by motivating the entire organization.
  • Lead strategic planning and implement plan, adapting and providing solutions and a plan of action as necessary.
  • Build effective relationships and open and ongoing communications with Board, staff and general membership, business and community leaders, influential members of the community, opinion makers and with local and state government and with vendors.
  • Take a leadership role in initiating programs for increased financial and operational efficiencies.
  • Encourage team building. Develop a solid understanding throughout the organization of how the activities of team members and departmental areas of responsibility interact and impact one another and drive the shared vision of the organization and Club as a whole.
  • Create greater awareness and visibility for the Club in the community.
  • Works to promote diversity in membership development and staff hiring.
  • Increase revenue through membership development and initiatives to increase club facilities and program usage.
  • Demonstrate fiscal responsibility through prudent budget management and expense controls.
  • Instill effective and efficient management disciplines and accountability among all members of the staff.
  • Work to build synergy with staff and membership.
  • Ensure facilities are maintained and kept in prime condition including both front of house and back of house, club interiors and club grounds.
  • Ensure high standards, excellence and quality of food and beverage offerings and food service.
  • Develop effective, measurable performance metrics for implementation throughout all departments of the organization, including measurement and evaluation of staff performance.
  • Ensure the Bylaws and Code of Conduct are adhered to throughout the organization.
  • Serve as the liaison to the management team of Concert Golf Partners and the Wisconsin Country Club.

Nature and Scope (Functional Job Responsibilities)

Business Management and Leadership

Responsible for short- and long-range business plan development, Board management and governance, relationships with business, community and government leaders and leadership of the organization as a whole. Sets the standard for effective management, maintaining a high level of ethics, prudence, creativity, productivity, and innovation. Apprises the Board of trends, changing circumstances and unexpected occurrences that could call for adaptation of the strategic plan, providing solutions and a plan of action accordingly. Monitors long and short term objectives and financial reports.

Organizational Management

Develops, maintains and disseminates a basic management philosophy to guide and empower all personnel toward optimal operating results and positive employee morale to insure member satisfaction. Work with senior staff to schedule, supervise and direct the work of all employees. Provides proper and ongoing training in all club areas to ensure smiling, friendly and efficient service throughout all levels of the organization. Convene and preside over meetings with departmental managers; conduct all-facility personnel meetings. Has ultimate authority over inter-departmental, inter-club matters and implementation of policies concerning employee-employer relations. Write policy and rule directives or approve those written by department heads. Act as mentor and developer of professional talent with the staff. Interact with department managers pursuant to the appraisal, discipline, and or discharge of any employee. Ensure job descriptions and job accountabilities are in place for all salaried staff. Initiate annual performance evaluations.

Membership Development

Responsible for development and implementation of strategies to expand all classifications of membership. Welcome new members, ensure they are informed about the club and integrated into its activities. “Meets and greets” all club members as practical during their visit to the club. Gets to know the members and their desires. Ensures member satisfaction and engagement by providing members with premier friendly service, high quality casual and fine dining experiences, an exciting calendar of events and entertainment, exceptional product offerings of sports, cultural and travel experiences, informative member communications and membership recognition programs. Establish methodology to get member satisfaction input and feedback. Monitor overall membership management to ensure membership retention. Report member infractions to the Board for necessary action.

Finance and Budget Management

Responsible for preparation of annual goals and budgets for day-to-day operations and recommended capital improvements. Oversee budget management, financial reporting and annual audits. Oversee investment planning and management. Initiate revenue generating products and programs though earned revenue and contributed income. Ensure operational guidelines, best practices and fiscal accountability are implemented across all operating departments. Coordinate development of operating and capital budgets with department heads, monitoring monthly and other financial statements taking effective corrective action as needed. Install controls and cost-effective procedures related to employee payroll, purchasing, inventory management and supplies. Actively look for efficiency opportunities in all areas. Maintain an up-to-date management information system which can be counted upon for all operations of the club including online dues payment.

Revenue Generation

Responsible for revenue generation through contributed income and earned revenue including member dues and fees, member assessments and/or minimums if deemed necessary; food and beverage; branded merchandise offerings, events, and sports, cultural and travel offerings. Develop a special events annual calendar to increase revenues and member engagement. Make sure every product, program or special event has a budget in place to ensure proper pricing and profitability. Initiate a plan to increase revenues generated through catering, banquet and meeting facilities with the goal of having bookings at maximum capacity with a full calendar, thus maximizing revenues.

Operations & Management

Responsible for management of all office and administrative details of the club in a manner that is consistent with good management practices in accordance with all applicable local, state and federal laws. Plan, develop and approve specific operational policies, programs and procedures to ensure efficient club operations. Ensure that club by-laws and code of conduct are adhered to throughout the organization, making recommendations for updates as necessary. Serve as ultimate authority over all inter-departmental and inter-club matters.

Attend all meetings pertinent to management of the club including executive committee and board of directors. Serve as ex-officio member of all club committees. Oversee preparation of reports and other support materials for the board and committees. Assist leadership of the governing board in assessing progress of the club, creating solutions and providing a plan of action related to any issues of concern. Serve as liaison between all management staff and the board. Prepare and negotiate any contracts for board approval. Hire outside consultants, as needed, with the approval of the Board President and Executive Committee. Participate in community activities deemed appropriate and approved by the board of directors to enhance the prestige of the club.

Manage relationship with Concert Golf Partners and the Wisconsin Country Club regarding reciprocity arrangements and other operational issues in relation to the terms of the Purchase and Sale Agreement.

Ensure the highest standards for food, beverage, sports, travel, entertainment and other club services.

Monitor the safety of all staff and membership ensuring crisis management protocols are in place and staff properly trained to deal with weather, fire and medical emergencies, bomb threats, robberies or theft and active shooter incidents. Maintain relationship with fire, police, liquor control board, health department and other government agencies. Insure proper security measures are in place including security cameras and protocols for securing cars and property.

Oversee the care and maintenance of all of the club’s physical assets and facilities, both internal and external. Ensure proper cleanliness and sanitation of all club facilities and environments. Provide advice and recommendations to the board and building committee about construction, alterations, maintenance, materials supplies, equipment, and services. Develop and implement an annual and long range plan for interior and furniture upgrades or replacement.

Build relationships with, provide direction to, and work closely with vendors, outside contractors, firms and individuals providing services to the club. Maintain an active vendor directory across all disciplines of the club. Establish and monitor compliance of purchasing policies and procedures across all club disciplines. Direct inventory controls, purchasing, receiving, storage, maintenance and control of all products, supplies and equipment.

Provide oversight and management of transportation program including scheduling and purchasing and maintenance of vehicles ensuring all drivers are properly licensed.

Maintain membership with professional associations such as the Club Managers Association of America and attend conferences, workshops and meetings to keep abreast of current information, trends and developments in the field, and programs available to aid in club management and staff training and continued education.

Perform other duties as directed by the President of the Board of Directors.

Marketing & Communications

Responsible for overall communications and marketing plans to enhance image, visibility and awareness of the club among target audiences. Provide oversight and approval of all internal and external promotion and communications materials in support of club programs. Supervise media relations. Serve as spokesperson as required. Direct and approve content selection, writing and publishing of the club newsletter and website.

Ensure all member communications are received in a timely way to allow members to take action and ensure all programs are promoted well in advance to allow members to add them to their calendars. Maintain archives of the club including club history and chronological timeline of milestones. Direct development and management of an annual events calendar providing members and their families with a variety of events and experiences. Provide oversight of club travel program serving as traveling companion and host to members on all trips.

Food and Beverage & Food Service Management

Provide Club members with an unsurpassed excellent dining experience with well-plated, beautifully prepared, tasty food and impeccable service. Ensure menus in the Mitchell Room and Veranda and Alexanders are different from one another providing members a variety of food choices. Work in conjunction with Club House Manager and Executive Chef to ensure rotation of menus, making fresh options available seasonally and specials available daily or weekly, offering variety and new options for frequent diners. Ensure options are available for members with special dietary needs. Work with catering to provide high quality menu options for meetings, banquets, parties, weddings and events. Ensure that all food venues and events are properly staffed and that staff is well-trained to offer welcoming, friendly impeccable service.

Work with dining room managers and banquet managers to make sure all wait staff knows how to properly pace service, and how to maximize food and beverage revenues by graciously suggesting drinks, appetizers, salad and soup, wine with dinner, a second drink or other beverage, and dessert or after dinner drinks without being intrusive. Review food and beverage ordering and inventories with executive chef and beverage manager to create efficiencies and avoid waste. Ensure bars at all venues and events are stocked with top shelf liquor and high-quality house brands and that bartenders are well trained and able to accommodate any member request, including non-alcoholic choices. Ensure all dining options are priced properly for profitability.

Candidate Qualifications 

  • A minimum of 7-10 years of progressive leadership and management experience in the Hospitality Industry and Private Club Environment preferred. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) designation or working towards one preferred.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 9, 2023. Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Wisconsin Club GM Cover Letter” and “Last Name, First Name, Wisconsin Club GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information about Wisconsin Club, please visit www.wisconsinclub.com.

Executive Search: Assistant General Manager for Biltmore Forest Country Club

Date:

                   

Assistant General Manager
Biltmore Forest Country Club
 Asheville, NC

The Club

From the earliest days of the Roaring Twenties, Biltmore Forest Country Club has played a significant role in the distinguished social history of Asheville and the Carolinas.

Founded in 1922, the Club is situated on 135 acres in the town of Biltmore Forest, a planned residential community in North Carolina with a culture rich history. Biltmore Forest Country Club features a pristine Donald Ross golf course, an elegant Clubhouse, fitness center, tennis facilities, pool and offers a wide variety of member activities.

The clubhouse, covering nearly 48,000 sq. ft., is the center of activities for our members. In addition to the golf shop, fitness center and separate locker rooms for men and women, members enjoy dining and socializing in the Club Room, Main Dining Room, Turn Room, Men’s Locker Room Bar, Jake’s Bar, Grill Room and Porch, Terrace and in private meeting rooms. The clubhouse also features 19 guest rooms to accommodate members and guests.

The Club is currently completing construction of a new athletic complex to include a state-of-the art fitness facility, swimming pool, poolhouse, tennis courts and tennis shop. The tennis facility will include four outdoor Har-Tru courts and one hard tennis court. The pool facility will feature a 25-yard pool and a zero-entry pool. The Pool Grill, including an outdoor bar, will offer many options for casual and poolside dining.

The Club excels in providing an incredible dining experience for members in both casual and formal settings along with special events such as wine-tasting dinners, Sunday brunch and holiday gatherings.

The Club has been recognized by Club Leader’s Forum as a Platinum Club of America®, a distinction awarded to the top 3% of private clubs. The golf course is ranked #12 in the state of North Carolina by Golf Digest.

Biltmore Forest Country Club has been chosen by the USGA as the host site of the 2025 U.S. Senior Amateur Championship. The club previously hosted the 1999 U.S. Women’s Amateur Championship and the 2013 U.S. Women’s Mid-Amateur Championship.

Overview

  • Members – 800
  • Initiation Fee, Resident Member Golf – $60,000
  • Annual Dues, Golf – $12,400
  • Gross Volume – $13M
  • Annual Dues – $6.1M
  • F&B Volume – $3.0M
  • Gross Payroll – $6.5M
  • Board Members – 12
  • Average Member Age – 64

The Assistant General Manager Position

The Assistant General Manager (AGM) is ultimately responsible, on a daily basis, for all clubhouse, food and beverage, aquatics, recreation and facilities operations including general housekeeping in these areas. The AGM is also responsible for all aspects of the operation in the absence of the General Manager/COO and performs specific tasks as requested.

This AGM works closely with, and reports directly to, the General Manager/COO, providing quality leadership and contributing to the positive atmosphere of the Club and associated operations. He/she will also prepare annual department budgets in concert with the GM/COO.

The AGM must enhance the club culture and is responsible for the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her goal is always to assist members and guests in the enjoyment of the facilities and activities at the Club. In addition to building relationships, the AGM also provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The AGM should anticipate and provide enhanced hospitality along with superb dining and other memorable experiences for the Club’s membership and their guests. Alignment with the Executive Chef, Event Director and Food & Beverage Managers is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

Primary Responsibilities

Member Services

  • Consistent, highly visible, sincere and significant engagement with members and staff
    in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the AGM to ensure all member dining, amenities and club events are well-conceived and executed.
  • Provide quality leadership in a positive and upbeat manner for the members, guests
    and staff.
  • Create and maintain a first-class service culture throughout the club campus.
  • Listen to member and guest suggestions and resolve all complaints in areas that may include general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the seasonal recruitment, hiring and development of clubhouse and food service personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the General Manager/COO. Coach, counsel, and evaluate departmental staff on a consistent and ongoing basis.
  • Ensure a positive spirit and healthy work environment exists throughout all club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communication link between all departments.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to position Biltmore Forest Country Club to be a preferred employer of choice in the community.

Financial Management 

  • Work jointly with the Controller and General Manager/COO to prepare the annual operating and capital budgets for all clubhouse and service operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary,
    to assure budgeted goals are attained.
  • Provide input to all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage all labor cost and maintain them within the constraints of the budget, and through close coordination and approval from the General Manager/COO and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Be approachable to staff, members and guests. Lead by example.
  • Assist the General Manager/COO in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Hiring, discipline, terminating and preparing all related documentation for all clubhouse and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the General Manager/COO. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of the internal staff and members.
  • Work with the Executive Chef, Event Director, Food & Beverage Managers and others to develop P&L statements prior to each special event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development and strategy for the food and beverage operation.
  • Work with the F&B team to organize and market special club events.
  • Further personal continued development as a club management professional through membership in CMAA. With the assistance and approval of the General Manager/COO participate in appropriate seminars/training programs, thereby enhancing your value and quality of services to Biltmore Forest Country Club.

Operational Responsibilities

  • Understand and abide by Biltmore Forest Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of all approved changes.
  • Provide content for, and manage, communications and marketing information for departments.
  • Assure Clubhouse operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments
    in a timely manner.
  • Keep the General Manager/COO informed of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with General Manager/COO and others.
  • Possess a sharp eye for detail in the overall management and presentation of the operation and the facility.

Candidate Qualifications

  • Minimum 5 to 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent compensation and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by  Friday, January 20, 2023.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Biltmore AGM Cover Letter” and “Last Name, First Name, Biltmore AGM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

All requested information, along with references, should be emailed to the address above.

 

For more information about Biltmore Forest Country club, please visit  www.biltmoreforestcc.com

Executive Search: General Manager for Alpine Ski Club

Date:

                       

General Manager
Alpine Ski Club
Town of Blue Mountains, Ontario

About the Club

Founded in 1960, Alpine (“the Club”) is as an award-winning private club with a modern, expansive clubhouse and excellent programs supporting all ages and disciplines. Alpine is well known for its warm and friendly atmosphere with some of the best skiing and boarding terrain in Ontario.

The Club offers:

  • Thirty-six expertly groomed runs ranging from easy (green) to a cluster of five expert (double black diamond) runs known as The Steeps
  • Five lifts to ensure that lines range from minimal to non-existent (one high speed sixpack chairlift, three quad chairlifts, one magic carpet)
  • An extensive terrain park with features for skill development
  • Broad selection of on-hill (skiing and boarding) program options (recreational and competitive) for children and adults
  • World-class snowmaking to maximize days enjoying the extensive terrain
  • State of the art grooming, including a GPS system to measure snow depth to ensure consistent coverage
  • Kilometres of marked snowshoe and cross-country ski trails and an outdoor skating rink
  • An on-site pro shop operated by Squire John’s offers equipment rentals, tuning services, and light retail shopping
  • A 45,000 square foot clubhouse offering superb food and drink, with views of the Escarpment on one side and Georgian Bay on the other
  • Full food & beverage service run by celebrated in-house caterer Men with Knives
  • A safe and fun-filled children’s playroom for infants and toddlers (Little Kids’ Club)

Facts and Figures

  • Initiation fee: $43,000
  • Employees: 346 (18 full-time, 85 seasonal full-time, 243 seasonal part-time)
  • Annual Revenue: $5M

For more information on Alpine Ski Club, visit www.alpineskiclub.com.

About the General Manager Role

Reporting to the Board of Directors, the General Manager is responsible for the overall operations, fiscal integrity, leadership, and strategic planning for the Club. The GM is a strong, energetic leader who is customer service-focused and has experience working at a private club. Alpine has just completed a strategic planning process and expects to launch a series of infrastructure projects over the coming years. The successful candidate will have interest in taking on new challenges while ensuring the smooth operations of the club year-round.

The successful candidate will:

  • Oversee the complete operation of the Club
  • Work closely with the Board:
    • Participate in the vision and strategic planning efforts
    • Attend board meetings, as required
    • Establish annual priorities and business metrics, and provide monthly reporting
  • Establish strong relationships with staff, members, and other GMs across the ridge
  • Lead, coach and motivate the management team and staff
  • Successfully execute the strategic plan initiatives
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Possess a strong customer service orientation
  • Ensure the success of all aspects of member/guest satisfaction, engagement, and safety

Direct Reports

Alpine Program Manager (also retiring in April 2023), Operations Manager, Marketing & Communications, Membership Administrator, Office Administrator, Accounting, and Men With Knives catering partner.

The General Manager will be responsible for the following:

Operational Excellence

  • Develop and implement industry-leading operating policies, programs, procedures, and methods while directing the work and promoting the development of all department managers
  • Monitor long and short-term financial objectives and reporting
  • Prepare and execute the financial plan for the Club, including:
  • Develop annual operating, cash, and capital budgets
  • Monitor monthly budget and other financial information
  • Initiate effective corrective action, as required
  • Approve invoices and other arrangements before inception or payment
  • Prepare and deliver timely financial reports to the Board
  • Remain current with industry trends and ensure the Club implements improvements, as required
  • Champion the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction
  • Ensure compliance with all legal and regulatory matters affecting the Club, including health and safety protocols and processes

People

  • Champion management philosophy that exemplifies the Club’s core values in making a healthy impact on the lives of members and the community. Alpine’s values include:
    • Embrace friends and family;
    • Where diversity and inclusion are the norm;
    • Our community is one, with down to earth values;
    • Aim to provide the best experience for all, with safety at our forefront;
    • And Members, Guests and Staff respect one another.
  • Develop and monitor basic human resource policies consistent with treating employees fairly and in compliance with all laws and regulations.
  • Support direct reports by developing, defining, and managing goals and objectives, providing consistent feedback toward continuous improvement, and promoting personal development

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires employees to enhance member experiences and achieve positive outcomes

Interpersonal/Fit:

  • Embodies the characteristics of a successful GM through honesty, integrity, ethical conduct straightforwardness, accountability, leadership, and dedication
  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills
  • Demonstrates energy and a desire to interact with members
  • A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence

Business/Finance Skills:

  • Possess an entrepreneurial spirit combined with a background in business management, including business development, finance, information technology, human resources, risk management and performance management
  • An innovative and strategic thinker with strong business acumen
  • Experience managing complex capital projects
  • Promotes succession planning by preparing staff for key leadership roles

Qualifications and Experience 

  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management, or a related field
  • 10+ years’ experience as a senior leader at a ski club or other similar top-tier facility, with a passion and understanding of a premium club experience
  • Experience in skiing or snowboarding is beneficial
  • Experience reporting to a Board with a club governance structure and processes to lead the Club and GM to success

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications, along with a comprehensive health benefits plan.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by November 8, 2022, at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Alpine GM Cover Letter” and “Last Name, First Name, Alpine GM Resume”) respectively to execsearch@ggapartners.com.

Alpine Ski Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Requests for reasonable accommodation based on disability or religion will be considered on an individual basis.

Alpine Ski Club is an equal opportunity employer. It is the organization’s policy to recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best qualified person for the job. Applicants must have a valid Canadian Social Insurance Number (SIN) card. We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Silverleaf

Date:

                   

General Manager
Silverleaf
Scottsdale, AZ

The Club

Silverleaf is tucked into the canyons of the McDowell Mountains and surrounded by the McDowell Sonoran Preserve in the heart of North Scottsdale.

This private club features a Tom Weiskopf designed, 18-hole championship golf course that winds along 7,322 yards of inspiring terrain. The 50,000 square-foot rural Mediterranean-style Silverleaf Clubhouse is highlighted by world class spa facilities, resort and lap pools, fully appointed men’s and women’s locker rooms, as well as fine and casual dining.

The Club offers an array of experiential programming designed to enrich the lives of members and their guests, including wine dinners, golf outings and holiday festivities as well as painting, yoga and meditation.

For more information about Silverleaf, please visit www.silverleafclub.com. To view the Silverleaf video, click here.

Silverleaf Overview

  • Memberships: 350
  • Initiation Fee: $450,000
  • Annual Dues: $27,500
  • Gross Volume: $23 million
  • Annual Dues Volume: $10.5 million
  • Food & Beverage Volume: $4 million
  • Gross Payroll: $8.5 million
  • Employees: 120 in season
  • Governed by a Single Owner
  • Average Age of Members: 50’s

The General Manager Position

The General Manager (GM) reports directly to the Club ownership and has total operational responsibility for all aspects of Silverleaf. In this position, the chosen candidate will oversee a private club with a championship golf course, multiple dining venues, and a broad array of other amenities.

Primary Responsibilities

  • Coordinate the development and execution of the long-range and annual business plans to achieve the Club’s mission
  • Prepare comprehensive operating plans and budgets, obtain approval from Club ownership and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the Club
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with Club ownership-approved policies
  • Direct all staff recruiting and training
  • Establish employee rules and regulations, work schedules, internal controls and a performance appraisal system
  • Ensure the highest standards are set and achieved for member satisfaction
  • Operate the Club in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
  • Provide Club ownership with relevant information on trends and developments for club/residential community businesses
  • Oversee security and risk management, along with health and safety programs, to ensure measures are in place to protect members, employees, staff, and club physical assets
  • Interact with local community leaders and organizations
  • Perform other duties and functions as Club ownership may direct that are consistent with this job description

Direct Reports

  • Executive Chef
  • Spa Director
  • Director of Agronomy
  • Director of Golf
  • Director of Engineering
  • Director of Member Experience

Core Leadership Competencies 

The GM must possess the following abilities:

  • Define a simple and understandable vision of success for the management team
  • See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies
  • Focus on the essentials, attend to details and follow through on decisions
  • Create a sense of followership among subordinates
  • Attract and develop a strong supporting management team
  • Demonstrate a strong member satisfaction ethic
  • Interact with the membership in a frequent and friendly manner
  • Articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Cope with day-to-day pressures, and maintain a healthy and positive culture

Candidate Qualifications

  • A minimum of 7 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by October 19, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Silverleaf GM Cover Letter” and “Last Name, First Name, Silverleaf GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

Executive Search: General Manager/Chief Operating Officer for The Club at Hōkūli’a

Date:

                       

General Manager/Chief Operating Officer
The Club at Hōkūli’a
Kona, Hawaii

The Club

Spanning three miles along the heart of the Kona Coast, the private community of Hōkūli’a lies on a lush 1,300 acres, just minutes from the town of Kailua-Kona. The sheltered climate provides gentle coastal breezes, ideal year-round conditions for outdoor living, golf and water pursuits.

Situated in the heart of this residential community is the Club at Hōkūli’a, home to the 7,337-yard Jack Nicklaus Signature Design golf course that features cascading fairways, risk/reward holes and dramatic ocean views.

The traditional Polynesian-style compound houses the men’s and women’s golf lounge, locker-room, golf shop, dining options, fitness center, a 3-lane lap pool, two Har-Tru tennis courts as well as the spa & massage facility which includes an open-air yoga studio. Surrounded by beautifully-manicured tropically landscaped grounds, the facility also features an expansive event-lawn area with endless ocean views for every type of entertaining and special events.

The Club at Hōkūli’a Overview:

  • Memberships – 258
  • Initiation Fee – $150,000
  • Annual Dues – $27,000 for club operations & capital expenses plus $4,500 for village fees
  • Gross Volume – $7.3 million
  • Food & Beverage Volume – $607,000
  • Gross Payroll – $2.2 million
  • Employees – 80
  • Board Members – 7
  • Average Member Age – 70
  • Strong balance sheet and positive cash flow
  • Championship golf course ranked six in Hawaii by Golf Digest

The General Manager/Chief Operating Officer Position

The General Manager (GM) has total operational responsibility for the club and reports to the board of directors. The GM oversees a private club with an 18-hole Nicklaus Signature golf course and clubhouse compound featuring an array of dining options and other amenities.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the stated mission.
  • Prepare comprehensive operating plans and budgets for board approval; operate in accordance with approved budgets.
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
  • Direct staff recruitment and training.
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
  • Assure that the highest standards of member service and satisfaction are established and achieved.
  • Operate the club is operated in accordance with all applicable local, state, and federal laws.
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business.
  • Ensure board-established committees are well-supported and operate in accordance with board-approved policies and directives.
  • Oversee security, risk management, and health/safety programs to maintain measures to protect members, employees, staff, and club physical assets.
  • Keep board thoroughly informed of club operations, member satisfaction, and financial performance.
  • Develop and oversee a comprehensive communications program that keeps all appropriate constituencies informed of relevant matters.
  • Interact with local community leaders and organizations.
  • Perform other duties and functions as the board may direct that are consistent with this job description.

Direct Reports:

  • Controller/Accounting
  • Office Manager
  • Golf Course Superintendent
  • Head Golf Professional
  • Facilities and Infrastructure Manager
  • Director of Food and Beverage
  • Executive Chef
  • Membership Director

Core Leadership Competencies:

  • Define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies.
  • Focus on the essentials, to attend to detail, and to follow through on decisions.
  • Create a sense of followership among subordinates.
  • Attract and develop a strong supporting management team.
  • Demonstrate a strong member satisfaction ethic; interact with membership frequently, in a friendly manner.
  • Articulate the highest performance and ethical standards, demand compliance and move swiftly and positively when corrective action is warranted
  • Cope with day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

  • Minimum of 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

A pre-employment drug screen and background check will be required. The position is available August 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 14, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hōkūli’a GM/COO Cover Letter” and “Last Name, First Name, Hōkūli’a GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about The Club at Hōkūli’a, please visit www.hokuliaclub.com

Executive Search: General Manager for Pine Lake Country Club

Date:

                   

General Manager
Pine Lake Country Club
Mint Hill, NC

The Club

Celebrating it’s 70th year, Pine Lake Country Club has been a retreat for families to enjoy an active lifestyle. The centerpiece of the club is the 18-hole Gene Hamm golf course that opened for play in 1958, and renovated in 1988 by architect John LaFoy, a devotee of Donald Ross.

Distinguished by its understated elegance and traditional southern touches, the clubhouse overlooks 157 acres of natural beauty nestled in the heart of Mint Hill, NC just 15 miles from the center city Charlotte.  Alongside the clubhouse is the golf shop, range and short-game practice facility. Beyond golf, members enjoy casual and formal dining, a fitness center, six Har-Tru lighted clay tennis courts, two hard courts (one converted for pickleball courts) and a pool complex featuring an Olympic-size pool, kiddie pool and play area along with a water slide and diving board.

The club hosts a variety of weddings and events ranging in size from 25 to 225 in its three meeting rooms and on the ceremonial lawn. These spaces are also used for a wide range of social activities year-round for members and guests of all ages.  

By the Numbers

  • Members: 580 total
  • Initiation fee: Resident member golf, $10,000
  • Annual dues: $1,827,000
  • Gross volume: $4,117,000
  • F&B volume: $1,188,000
  • Employees: 75 employees
  • Board members: 11
  • Average age of membership: 55

The General Manager Position

The General Manager reports to the board and coordinates with its president on a regular basis to implement the established policies and Club bylaws.  He/she also coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs, events, etc.

The General Manager develops operational policies and is responsible for the creation and implementation of standard operating procedures for all departments. This includes the preparation of the annual operating and capital budget in partnership with the club Controller.

This position requires leading the coordination of programming at the club and the development of departmental cooperation. Another critical requirement of the position is to oversee the internal and external marketing strategies for membership growth, and member engagement and retention.

A strong and visible presence will be a daily requirement to set the example for all employees to consistently treat members with warm hospitality and professional service.

[Pine Lake is currently evaluating a golf course renovation to be implemented in the next 2-3 years and the General Manager will be expected to lead renovation efforts in partnership with the Architect and Course Superintendent]

Direct Reports

  • Head Golf Professional
  • Golf Course Superintendent
  • Food & Beverage Director
  • Membership and Marketing Director
  • Executive Chef
  • Events Manager
  • Tennis Director
  • Facilities Maintenance Manager

Important Individual Characteristics

  • Ability to act as a thought partner with the board and committees.
  • Disciplined follow-through to ensure the vision and goals of the club are attained.
  • The ability to communicate effectively, both verbally and in writing.
  • A natural leadership style which promotes staff and membership engagement.
  • An enthusiastic personality and passion for the club management profession.
  • Ability to cultivate a high-level of member services and satisfaction.
  • A strong understanding of how to deliver remarkable food and beverage experiences.
  • Effective fiscal management through delivery of operational and capital results in alignment with approved budgets.
  • A high level of visibility to members and staff as the face of the club.
  • Proficiency in using web and social media tools to communicate with staff and members.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) designation or pursuing preferred.

Note: A pre-employment drug screen and background check will be required. 

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 12, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Pine Lake GM Cover Letter” and “Last Name, First Name, Pine Lake GM Resume”) respectively to execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Pine Lake Country Club, please visit www.pinelakecountryclub.com and find out about Pine Lake culture on Facebook and Instagram.

Executive Search: Assistant General Manager for Shelton Vineyards

Date:

                   

Assistant General Manager
Shelton Vineyards
Dobson, NC

Overview

Shelton Vineyards, located in the heart of Yadkin Valley, is the largest family-owned vineyard in North Carolina and one of the largest vineyards on the East Coast. Founded in 1999 by brothers Charlie and Ed Shelton, Shelton Vineyards spans over 400 acres, including 200 dedicated to growing several varieties of vitis vinifera grapes. The estate and acreage surrounding the vineyards includes a 33,000 square foot winery building, the Harvest Grill, a walking path, picnic area and a Hampton Inn and Suites.

The Harvest Grill offers a bistro-style atmosphere with an intimate indoor dining area and enclosed patio for al fresco meals. Open Wednesday-Sunday and featuring a menu the chef has deemed “sophisticated comfort food”, the Harvest Grill has been awarded the Triple A three diamond rating for its food, service and decor.

Shelton Vineyards also serves brides and grooms year-round, providing the picture-perfect grounds to host the ceremony and reception along with the convenience of on-site accommodations at the Hampton Inn and Suites.

As stewards of the land, Shelton Vineyards is committed to sustainable farming practices and hand-on attention to its vineyards. Its care of the vineyards along with expert winemaking techniques has produced many award-winning wines over the past 25+ years.

Shelton Vineyards Companies

  • Shelton Vineyards
  • Harvest Grill
  • Hampton Inn & Suites at Shelton Vineyards, and
  • The Village Market at Shelton Vineyards

For more information about Shelton Vineyards, please visit www.sheltonvineyards.com.

The Assistant General Manager Position

Shelton Vineyards is entering an exciting period in its history with a continued growth in the number of visitors who enjoy and appreciate everything this award-winning vineyard and estate has to offer.

The existing management team is comprised of both long-tenured employees and recent hires. The Assistant General Manager (AGM) will have operational responsibility for all sales and execution events, functions and retreats as well as involvement in the entire food & beverage operation. He or she will be expected to be highly visible and engaging with the customers, team members and vendors. The AGM will work closely with the GM and Owners, providing innovative thought leadership as the organization continues to evaluate continued investments in facilities and employees.

Job Knowledge, Core Competencies and Expectations

  • Food and beverage cost controls and operating procedures
  • Accounting
  • Menu design
  • Marketing and promotions
  • Wine, spirits and bar operations
  • Point-of-sales systems
  • Strong interpersonal and organizational skills
  • Polished, professional appearance and presentation
  • Stress and time management
  • Hire, training and maintain a strong, motivated team
  • Effective communicator at all levels
  • Knowledge of, and ability to, perform required role during emergency situations

Primary Responsibilities 

  • Develop and monitor an operating budget for the department’s revenue outlets; take corrective action as necessary to help assure budgeted sales and cost goals are attained.
  • Develop a capital budget for all necessary food and beverage equipment; recommend facility renovation needs.
  • Ensure adequate cash and charging procedures are followed with documentation reported in an accurate and timely manner.
  • Assist in recruitment, training, supervision and termination of food and beverage staff.
  • Assure effective orientation and training in place for new staff and professional development activities for experienced staff are planned and implemented.
  • Monitor employee records to minimize overtime and keep labor costs within budget.
  • Assure that all standard operating procedures for revenue and cost control are in place and consistently followed.
  • Help plan and execute external and internal marketing and sales promotion activities for the vineyard and events.
  • Approve menu items, pricing, and menu designs for all events and catering.
  • Establish quantity and quality output standards for personnel in all positions within the department.
  • Research new products and evaluate respective cost/profit benefits.
  • Monitor purchasing and receiving procedures to ensure proper quantity, quality and price for all purchases.
  • Consult daily with the Executive Chef, Catering Director, Purchasing Agent and other administrators to help ensure guest satisfaction is at the highest level and lowest cost.
  • Greet guests and oversee actual service on a routine, random basis.
  • Establish, update and maintain all required standards and procedures in a written document.
  • Address guest complaints and advise the General Manager of appropriate corrective actions taken.
  • Approve all product invoices for submission to the Accounting Department.
  • Monitor or manage physical inventory verification and provide updated information to
    the Accounting Department.
  • Responsible for the proper accounting and reconciliation of the point-of-sale and guest revenues.
  • Maintain records of special events, guest counts, food covers and daily business volumes.
  • Ensure an accurate reservation and event system is in place.
  • Audit and approve weekly payroll for their scope of responsibility.
  • Source all entertainment and prepare recap of annual layout for approval by the General Manager and Owners.
  • Establish and maintain professional business relations with vendors.
  • Work with Shelton’s Controller and/or Chief Financial Officer to identify and develop operating reports and for ongoing control of the department.
  • Serve as manager-on-duty on a scheduled basis.
  • Complete other appropriate assignments from the General Manager and Ownership.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in the hospitality, hotel, resort and/or club environment.
  • A Bachelor’s Degree or Associate Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. Shelton Vineyards offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter. The detailed cover letter should clearly outline your qualifications, why you would like to be considered for this position at this stage of your career and why Shelton Vineyards and the Dobson, NC area will be beneficial to you, your family, your career, and the Vineyard, if selected. The resume and cover letter should be submitted by October 12, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Shelton AGM Cover Letter” and “Last Name, First Name, Shelton AGM Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

An Anatomy of Two Committees

Date:

Of all the club committees, none is more important that the nominating committee and none is less important than the executive committee. You may think it a radical thought, but before you dismiss it, consider the following rationale. One of the five principles of good governance is electing board members on their merits and not on their popularity, personal agendas, seniority or some other basis. Honoring that principle is best achieved via an uncontested election, where the number of candidates equals the board slots to be filled. An uncontested election requires two essential ingredients:

*An independent, objective nominating committee.

*A board-established profile that lists the requirements and desired characteristics of board members.”

Member trust in the uncontested election process is directly linked to their perception of the nominating committee’s integrity. To ensure that trust is nurtured, establish your nominating committee using the following guidelines:

Smaller is Better

The size of most club nominating committees is between five and seven members. Because of the high premium placed on the confidential proceedings of the committee, we prefer the smaller size.

Selecting the Chair

The key decision in forming the committee is the selection of its chair. Club bylaws often specify that the chair is selected by the president. Others may identify the immediate past president as the chair. Of the two approaches, we favor having the president select the chair, primarily to avoid the appearance of a self-perpetuating board. However, the importance of this decision calls for a board-approved set of criteria for the chair. For example, the board may require the president to select a chair based upon their reputation of integrity, independence and objectivity; their understanding of club governance; and their ability to lead a highly confidential vetting process.

Allow the Chair to Select Committee Members

Once the chair is designated, there is the selection of committee members. Some bylaws have the president selecting the committee members. For those clubs whose bylaws are not specific as to how committee members are chosen, we recommend leaving that decision to the newly appointed committee chair. If they have been selected using criteria like those listed above, they will recruit like-minded members to carry out this important role.

Define the Ideal Candidates

As important as selecting the right chair and committee members is the process used by the committee to prepare a slate of candidates. The board should approve a profile that includes both required and desired characteristics of board members. Further, we recommend the committee be held accountable to use the board profile to vet potential candidates. A properly formed nominating committee using a board approved process and referencing a board profile is best equipped to select a slate of highly qualified candidates for the board.

The Executive Committee

While the nominating committee has the most important role among club committees, we believe the executive committee has the least. Our concern with a board’s executive committee is that it can become a mini-board, i.e., it can make decisions that are best left to the entire board. One of the principles of good club governance is the board speaking with one voice. Having the executive committee stand in for the full board dilutes this principle and can result in board members not on the executive committee feeling like second class citizens.

Despite the threats to the one-voice principle, executive committees have a long history in clubs primarily for two reasons:

  • There are board decisions that must be made between board meetings.
  • There are matters calling for a group smaller than the board to handle.

Regarding the need for decisions between board meetings, the last two years have demonstrated how easy it is to call an online meeting of the board. If an issue requires a decision by the board, the president can email an invitation to board members and assemble an online meeting within days. Some bylaws require a notice period of a week or two before a special meeting of the board but many clubs have amended their bylaws to allow only a few days’ notice, given the ease with which board members can be contacted and made available for the meeting.

The second rationale for having an executive committee is the occasional need for a small group to handle a particularly sensitive issue or provide the general manager with counsel on a policy or a decision. While a smaller group is more efficient and may be more secure with sensitive information, we do not see an executive committee as the one-size-fits-all group. For example, if the behavior of a staff member may result in adverse publicity for the club, it may be best to assemble a group of board or club members based on their expertise and not their office. Similarly, if the general manager needs counsel on handling an issue or transaction, they can call on board members or club members best suited to offer the advice.

A final point: Although the common board size is nine members, many clubs have 12 or more members. These larger boards are more likely to lean on an executive committee for efficient decision making. However, the more these larger boards rely on their executive committees, the more likely the non-committee members will feel left out. If a board is unwieldy, reduce its size rather than creating a two-tiered board by depending on an executive committee to make intermediate decisions.

This piece was authored for the National Club Association‘s Summer 2022 Issue of Club Governance. 

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