Tag: COO

Executive Search: General Manager/Chief Operating Officer for Delray Dunes Golf & Country Club

Date:

General Manager/Chief Operating Officer
Delray Dunes Golf & Country Club

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“Delray Dunes Golf & Country Club’s Vision is to Perpetuate a Social Culture Where Members Can Entertain Guests, Nurture Families, and Enjoy Leisure Time Pursuits Among Enduring Friendships.”

The mission of Delray Dunes Golf & Country Club is to enrich the lives of its members, their families, and guests. With many golf and country club options in the area, Delray Dunes stands out due to its small, diverse membership, unique playing protocol, and fair amount of flexibility. The club offers an active, inviting, and enjoyable golf schedule for men, women, mixed groups, and juniors. Women golfers especially appreciate being part of the highly engaged women’s competitions and networking events.

The atmosphere at Delray Dunes is natural, reflecting the surrounding beauty. Carlton Blunt, the Founder of Delray Dunes, envisioned a peaceful, pastoral community—a family club. Delray Dunes has preserved this character and charm, maintaining a standard of excellence for its residents. Financially healthy and privately owned, the club is situated on 337 acres with 323 home sites, including 200 single-family homes and 123 freestanding villas in seven distinct styles. Most homes offer views of the golf course or the lakes. Remarkably, eleven original homeowners from 1969 still reside here, and the community is enriched by multi-generational families. Delray Dunes is a guard-gated community with roving patrols.

What makes something special is when you keep returning time after time. What makes something uniquely special is when your legacy returns as well. Delray Dunes is unique for having many first, second, third, and even fourth-generation residents. Currently, there are over 41 Legacy Members, underscoring the club’s special appeal.

ABOUT THE CLUB

  • Member-owned private club (mandatory membership with home purchase)
  • HOA: separate entity
  • Total members: 425
  • Gross revenue: $10.5M
  • Annual dues revenue: $7M
  • Annual F&B revenue: $2.45M
  • Annual rounds of golf: 30,500
  • Full-time equivalent employees: 95

CORE VALUES

The following values represent the priorities that will drive leadership decisions:

  • Friendship and high-quality social interaction
  • Fun place to be a member or guest
  • Exceptional staff service quality throughout the Club
  • Honesty, integrity and professionalism in governance, management, and communication
  • Leadership and governance with no personal or hidden agendas
  • Financial accountability to the membership
  • Unwavering commitment to excellence and continuous improvement

AMENITIES

  • 26,000 square foot Florida-style clubhouse
  • 18-hole championship golf course designed by Pete Dye
  • Fully stocked Golf Retail Shop (owned by the Golf Professional)
  • Main Dining Room
  • Private Dining/Meeting Room
  • Grille Room
  • Loggia – new outdoor bar and dining area
  • Fitness Center with state-of-the-art True equipment and a studio for fitness classes
  • 2 Har-Tru Clay lighted tennis courts
  • Resort style swimming pool.
  • Children’s playground
  • Men’s & Ladies Card rooms
  • Men’s & Ladies Locker rooms
  • Library

POSITION OVERVIEW
Delray Dunes General Manager/COO is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including, but not limited to, Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Tennis, Wellness, Administration, and Housekeeping.

In each of these realms, meeting expectations means Members’ needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager/COO should set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of Delray Dunes’ core values in every interaction with Members, guests, and Delray Dunes team.

It is essential that the General Manager/COO be able to communicate, build relationships with, and ensure common goals and objectives are met with the staff, Members, and Board of Directors. Although the GM/COO does not oversee the Homeowner’s Association (HOA), ongoing involvement and collaboration between with the Club (GM/COO, Golf Superintendent) and the HOA is essential.

KEY COMPETENCIES
To be successful in this role, you will need to demonstrate the following competencies. These same areas will be a focus for your performance evaluation, ensuring clear expectations and ongoing support.

Leadership – Interpersonal & Values & Promotes Diversity: A charismatic and emotionally intelligent leader with the ability to build strong relationships with members, staff, and board members. This professional demonstrates empathy, active listening, and effective communication to foster a collaborative, inclusive, and respectful environment.

Models Hospitality and Service Excellence: With a passion for exceeding expectations, this individual will set high standards for service across all departments. He/She will ensure staff are well-trained, empowered, and committed to delivering exceptional member experiences.

Club Governance & Strategic Management: Possesses a deep understanding of the legal and regulatory frameworks governing private clubs, member rights/responsibilities, and board structures. This leader will develop and execute long-term plans aligned with the Club’s vision, mission, and competitive landscape. The GM/COO will set clear goals, allocate resources effectively, and measure progress towards strategic objectives.

Financial Acumen: Proven ability to understand and manage the Club’s financial health. This includes overseeing the annual budgeting process, collaborating with the CFO, and ensuring financial stability.

Leads Change & Supports Innovation: Hands-on approach to champion innovative ideas and initiatives that improve operations and the member experience, effectively communicating and managing change processes. Strategic Planning.

RESPONSIBILITIES

  • Oversee all operational aspects of Delray Dunes, ensuring seamless member and guest experiences while fostering a high-performing and motivated team.
  • Possess an understanding of the game of golf and translate that knowledge into action for exceptional member experiences.
  • Foster open communication with the Board, Committee Chairs, and staff through regular meetings and updates, ensuring alignment with priorities and objectives.
  • Build strong and meaningful relationships with members and staff, addressing their needs and concerns promptly and professionally.
  • Continuously develop and empower the Delray Dunes team, fostering a culture of learning and career growth.
    Ensure the clubhouse and facilities are maintained to the highest standards, reflecting Delray Dunes’ elegance.
  • Leverage industry networks to identify and implement best practices and cutting-edge concepts while demonstrating continuous learning within the private club space.
  • Lead with a service-oriented mindset, demonstrating confidence and composure while addressing challenging situations.
  • Ensure all staff exemplify the Club’s mission and take swift action when expectations are not met.
  • Remain apprised of legal and legislative trends affecting the Club and work with the Board to ensure compliance.
  • Represent Delray Dunes with professionalism and tact on and off-site, upholding the Club’s values in all interactions.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • College degree and CCM or CCE certification required or in progress.
  • 5 years of leadership experience at a premier private club.

REPORTING STRUCTURE
The position reports to the Board of Directors through the Club President.

DIRECT REPORTS
Director of Golf, Tennis Vendor, Executive Chef, Assistant General Manager, Dining Room Manager, Golf Course Superintendent, Membership Director, Controller and Administrative Staff.

COMPENSATION
Delray Dunes Golf Club will offer an extremely attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE
Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by August 15, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, Delray Dunes Golf Club) and email to: execsearch@ggapartners.com.

Please direct any questions or inquiries to:

Kathy Grayson, Director
GGA Partners, USA, LLC.
kathy.grayson@ggapartners.com
239-207-9181

 

 

Apply Now

 

Executive Search: General Manager/Chief Operating Officer for Bayview Golf & Country Club

Date:

General Manager/Chief Operating Officer
Bayview Golf & Country Club

Apply Now

Bayview is an outstanding, all-season Toronto Country Club that has been a treasured part of members’ lives for nearly 60 years. Centrally located in the GTA, Bayview offers a world-class golf course complemented by exceptional sports, recreation, dining, and social experiences, centered in a modern, full-service family private club setting with tennis, aquatics, and fitness facilities.

In addition to its Top 100 ranked golf course, Bayview features a state-of-the-art indoor practice facility with four TrackMan® units, along with a short game chipping area and putting green, providing a year-round golf experience. Members play tennis and pickleball outdoors in the summer and indoors in the winter on Bayview’s six high-quality Har-Tru courts. The Club offers a range of tennis programs, from friendly daily play to competitive tournaments and inter-club competitions. Bayview is a cottage in the city. Its 13,000 sq. ft. complex features a sparkling, heated swimming pool, sunning deck, swimming lanes, splash pad and wading pool for kids, along with delicious poolside dining. The fitness offering includes a professionally staffed and well-equipped 4,000 sq. ft. gym, studio space, and Wellness services in the two treatment rooms.

Bayview has a rich history and is well-positioned for future success due to its strong and diverse membership roster, industry-leading management team, significant clubhouse and golf course improvements.

THE POSITION

Bayview Golf and Country Club seeks a dynamic and experienced leader to serve as General Manager/Chief Operating Officer (GM/COO). The GM/COO will be responsible for all facets of Club operations, ensuring a premier member experience and the continued success of Bayview as a Tier 1 private club.

This position is an exciting opportunity for a results-oriented individual passionate about the private club industry. The ideal candidate will demonstrate a strong blend of leadership, financial acumen, and interpersonal skills. They will also champion diversity and inclusion, fostering an environment of belonging for all members and staff.

Key Competencies
To succeed in this role, you must demonstrate the following competencies. These same areas will be a focus for performance evaluation, ensuring clear expectations and ongoing support.

Club Governance: Demonstrated understanding of the legal and ethical frameworks that govern private clubs, including member rights/responsibilities, board structures, and regulatory compliance. Experience navigating complex governance issues and ensuring the Club operates with the highest integrity.

Values & Promotes Diversity: A proven record of creating a welcoming and inclusive environment that celebrates our membership’s diverse perspectives and experiences. Building trust and rapport with members and employees from all backgrounds is essential.

Leadership – Interpersonal: A charismatic leader with exceptional people skills, fostering strong relationships with members, staff, and board members. Leverage empathy, active listening, and effective communication to build a collaborative environment, address concerns, and navigate complex situations. Provide clear direction, expectations, and ongoing performance feedback to motivate and empower employees to deliver exceptional service, enhancing the member experience.

Emotional Intelligence: A high degree of emotional intelligence, with the ability to manage one’s own emotions while understanding and responding effectively to the feelings of others. This skill is crucial for building trust and navigating complex situations.

Strategic Management: Demonstrated ability to develop and execute long-term plans that align with the Club’s vision, mission, and competitive landscape. Experience setting clear goals, allocating resources effectively, and measuring progress toward strategic objectives.

Models Hospitality and Service Excellence: A passion for exceptional service that exceeds member and guest expectations. Ability to set ambitious standards for service and ensure staff are well-trained, empowered, and committed to delivering an extraordinary experience that reflects Bayview’s position as a Tier 1 private club.

Leads Change & Supports Innovation: An initiative-taking leader who champions innovative ideas and initiatives that improve the Club’s operations and enhance the member experience. Possesses strong change management skills to communicate and gain stakeholders’ buy-in effectively.

Financial Acumen: A solid understanding of financial statements, budgeting, cost control, and financial analysis specific to the private club industry. Experience in developing and managing budgets, ensuring fiscal stability, and providing sound financial guidance to the Board.

RESPONSIBILITIES

Membership Experience

  • Develop and deliver an exceptional member experience that surpasses expectations and reflects Bayview’s position as a premier club.
  • Oversee all aspects of the Club’s operations to ensure the highest standards of service and activities.
  • Foster strong member relations and develop programs to attract new members and retain existing ones.
  • Ensure a smooth onboarding process for all new members, personally welcoming them to the Bayview community.
  • Maintain a visible and accessible presence throughout the Club, engaging with members and fostering a sense of community.

Our People

  • Cultivate a positive and inclusive work environment that prioritizes teamwork and mutual respect.
  • Develop and manage human resource policies that are fair and compliant with all laws and support employee well-being.
  • Set clear goals and objectives for direct reports, providing ongoing feedback and coaching for continuous improvement.
  • Implement a robust succession planning process to develop future leaders within the Club.
  • Maintain an open-door policy and be readily available to all employees.

Operational Excellence

  • Develop and implement best-in-class operating procedures, programs, and methods across all departments.
  • Lead and mentor department managers, promoting their professional development and supporting their success.
  • Partner with the Board and Finance Committee to develop and execute the Club’s annual financial plan, including budgeting, monitoring financial performance, and taking corrective action as needed.
  • Stay current with industry trends and implement best practices to improve Bayview’s operations consistently.
  • Lead the development of the Club’s strategic and tactical plans, ensuring alignment with long-term goals.
  • Oversee compliance with all applicable legal and regulatory requirements.

Communication

  • Provide clear and timely communication to the Board, President, employees, and members.
  • Actively solicit and incorporate feedback from members and employees on their experience, engagement, and sense of belonging at the Club.
  • Collaborate effectively with the Board to ensure transparency and shared ownership of the Club’s success.

DIRECT REPORTS

Assistant General Manager, Director of Finance, Director of Golf, Activities and Junior Development, Director of Agronomy and Grounds, Clubhouse Manager, Fitness, Wellness and Aquatics Manager, Director of Tennis, and Director of Human Resources.

CANDIDATE PROFILE

Education:
A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Leadership: Proven track record as a senior leader with experience managing a team of direct reports within a private golf and country club, top-tier golf facility, or resort.
  • Industry Knowledge and Passion: Demonstrated enthusiasm and understanding of the unique qualities that define a premium country club experience.
  • Hospitality Background: Hospitality industry experience is a plus.
  • Board Collaboration: Experience working collaboratively with a Board of Directors that utilizes established club governance structures and processes to achieve success for both the Club and the GM/COO.
  • Preferred Credential: A Certified Club Manager (CCM) designation is a valued qualification.

Note: The position is currently vacant.

COMPENSATION

The Club will offer an attractive compensation package commensurate with experience, including a competitive base salary and benefits. The GM/COO also participates in the Club’s performance bonus award program.

INQUIRIES

IMPORTANT: Interested candidates should complete an application and a detailed cover letter that addresses the position qualifications and describes your alignment with the position by July 31, 2024.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Bayview Cover Letter” and “Last Name, First Name, Bayview Resume”).

 

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

Executive Search: General Manager/COO for Silver Springs Golf & Country Club

Date:

General Manager / Chief Operating Officer
Silver Springs Golf & Country Club

Silver Springs Golf and Country Club is a premier private, member-owned golf and dining facility located in Calgary, Alberta.  The Club aspires to provide the best possible member and guest experience both on and off the golf course.  Members truly participate here, in a Club where quality of life and their recreation is further improved by belonging to Silver Springs.

Silver Springs is ideally situated on an expansive, 260-acre property in northwest Calgary, 15 minutes from the downtown core.  Many of the Club’s members live in the neighborhood surrounding the Club, contributing to a vibrant culture and high usage. The Club continues to craft a culture of service and remarkable care that extends throughout the golf course, the recently renovated clubhouse and through quality member events. Members express high overall satisfaction in recent surveys, and the golf course and experience is consistently rated very well.

To learn more about the Club, visit Home – Silver Springs Golf & Country Club

 

ABOUT THE CLUB:

Club Facilities:

  • 18-hole championship golf course
  • Premium clubhouse including:
    • Formal dining area
    • Social lounge areas
    • Spacious and clean locker rooms

Club Overview:

  • Total members: 1,016
  • Total Shareholders: 512
  • Initiation fee + shareholder price: $30K
  • Annual Shareholder dues: $5,500
  • Annual facility improvement fee: $600
  • Annual dues revenue: $3.9M
  • Gross revenue: $6.2M
  • F&B revenue: $1.8M
  • Average member age: 65
  • Rounds of golf annually: 40K
  • Full-time equivalent employees: 18
  • Total active employees: 115 at peak season

GENERAL MANAGER RESPONSIBILITIES

  • Leading and managing a culture that provides exceptional, personalized member and guest experiences
  • Ensuring the long-term success and sustainability of the Club
  • Creating and directing programs with goals of ensuring effective financial stewardship, enhancing member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club
  • Working closely with the Club’s president, Board of Directors and various operational committees to ensure development and execution of successful work plans
  • Providing financial leadership that includes the development, analysis and execution of Club budgets, periodic financial reporting, and the implementation of appropriate and up-to-date financial and system controls
  • Providing leadership to the Turf Care, Pro-Shop, Food & Beverage, and Administrative areas
  • Creating specialized programs and providing direction to the Food & Beverage area that encourage growth of the Club’s outside, catered events and effective year-round use of the clubhouse, while minimizing member conflicts during the golfing season
  • Recommending and implementing policies that enable the Club to adhere to all aspects of applicable government laws and regulations
  • Ensuring staff and member understanding and adherence to all Club bylaws and policies
  • Embody the vison, mission, purpose and values of Silver Springs

ESSENTIAL FUNCTIONS

LEADERSHIP

  • Leading, inspiring, and developing all staff in order to achieve the highest results and standards
  • Ensuring all business units – Turf Care, Pro Shop, Food & Beverage, Administration, and Facilities – develop goals and achieve objectives aligned with the Club’s strategic plan and annual operating plans
  • Providing coaching, mentoring and advice to employees
  • Taking responsibility for employee actions and results
  • Lead all Human Resource related functions and issues

DIRECTING THE OPERATIONS OF THE CLUB

  • Focusing on day-to day operations to meet financial and performance goals
  • Overseeing the marketing and membership development activities
  • Facilitating communication and information flow with the Management Team, the Board and Member Committees
  • Providing direct expertise and oversight to the Club’s Food & Beverage catering activities to ensure required growth
  • Recommending Club policy changes and enhancements while ensuring adherence to same
  • Lead the planning and execution of capital projects

MEMBERSHIP SALES

  • Focus on selling shares to reach targeted budget number
  • Oversee the marketing plan, communications, and social media for the Club
  • Point of contact for all new member enquiries
  • Manage trial, designate, sponsored intermediate member lists and wait lists

 MEMBER EXPERIENCES

  • Seeking ways to provide the Club’s members and guests an exceptional quality experience while balancing the financial needs of the Club
  • Maintaining a high profile and visibility with the members and continually seeking ways of improving member communications

FINANCIAL EXCELLENCE

  • Working closely with the Club’s Controller, implementing financial programs that seek to achieve the Club’s strategic goals
  • With the operations team, developing the Club’s annual budget for approval by the Board
  • Manage and update the long-range capital plan and present
  • Ensuring the budget is adhered to and seeking ways to optimize and revenues and expenses
  • Improving the Club’s systems and controls
  • Oversee Men’s Section, Ladies Section, and Junior Section budgets

 EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING

  • Providing guidance in the selection and compensation of staff and leading the selection process of all management staff
  • Encouraging and overseeing the development of training programs that enhance employee skills and align with strategic objectives
  • Fostering a team environment that builds the desired culture and encourages open communication among staff
  • Keeping employees informed of all matters and leads periodic meetings with management and staff

COMMUNITY/PUBLIC RELATIONS

  • Developing and maintaining effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials
  • Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensures Club participation in relevant industry, trade and community events
  • Promoting the reputation of the Club internally and externally, including the golfing, sporting and dining club industries
  • Working with member and supplier partners in development, marketing and sales to promote the Club

BOARD RELATIONS & CLUB COMMITTEES

  • Maintaining close and effective communication with the President, Board of Directors and Operational Committees and leadership at all Board meetings
  • Being a standing member of the Executive Committee
  • Continually seeking ways of improving the effectiveness of the Club’s governance and committee structure to ensure development and alignment of strategic goals

HEALTH, SAFETY, ENVIRONMENT AND SECURITY

  • Ensuring effective Club health, safety, environment and security policies and procedures are developed and implemented, in accordance with relevant government regulations and are being followed by all staff and members
  • Ensuring that regular inspections are taking place and follow-up actions are implemented

REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President.

DIRECT REPORTS

Golf Course Superintendent, Head Golf Professional, Controller, Executive Chef, Food & Beverage Manager, Communications and Marketing Specialist, and Clubhouse Maintenance Supervisor.

COMPENSATION:

Silver Springs will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 7, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Silver Springs) and email to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

 

 

Executive Search: Chief Operating Officer for The Toronto Golf Club

Date:

                       

Chief Operating Officer
The Toronto Golf Club
Mississauga, Ontario

The Club

Established in 1876, The Toronto Golf Club (“the Club”) is the third oldest golf club in North America and was originally located in the east end of Toronto. In 1911 the Club purchased property on the banks of the Etobicoke River and at this time brought Harry S. Colt over from England, where he enjoyed a reputation as one of the premier golf architects, to design its 18-hole course.

In 2009, the Colt course was lovingly restored under the direction of English golf course architect Dr. Martin Hawtree, a world-recognized expert on the restoration of Colt courses in the U.K. and North America. In 2016, the 9-hole Howard Watson Course and entire practice academy was also restored under the direction of Dr. Martin Hawtree.

The final component of the first phase of the Clubhouse Master Plan renovations are due to be completed by spring of 2024.

The Club serves Members and their families through all aspects related to the game of golf, as the Club’s focus is on golf. Members and guests enjoy food and beverage options as well as opportunities to host private functions at the Club. The Club currently has over 1,400 members representing various membership categories.

The Toronto Golf Club is considered a ‘home away from home’ for Members.

The Toronto Golf Club’s Guiding Principles

  • Our focus is golf. We strive for excellence in all that we offer our members.
  • We are accountable to and respect all of our fellow members. We and our guests respect all of our staff.
  • We are committed to equity, accessibility and inclusion for all of our members, guests and staff.
  • We value our rich heritage and the congeniality and courtesy of our members. We also value and cherish our exceptional facilities. We strive to maintain and improve our golf courses and the beauty and ambiance of our Clubhouse and surroundings.
  • We seek to provide a lifetime of playing enjoyment at our Club by encouraging the development of the golfing interest and ability of our members from the youngest to the eldest. We have an obligation to maintain a strong membership through membership renewal.
  • We acknowledge and strive to meet our responsibilities to the larger golfing community, which stem from our rich heritage in golf in Canada, including being a founding member of the Golf Association of Ontario.
  • We are founded upon and respect the traditions of the past, yet give thoughtful consideration to issues of change to ensure we remain an outstanding golf club into the future.

Position Summary

Serves as Chief Operating Officer of The Toronto Golf Club: manages all aspects of the Club including its activities and the relationships between the Club and the Board of Directors, members, guests, employees, community, government, and industry. Coordinates and implements the Club’s policies as defined by the Board of Directors. Develops operating policies and procedures and directs the work of all departmental managers. Generates and monitors budgets and financial statements, monitors the quality of the Club’s products and services and ensures maximum member and guest satisfaction. Secures and protects the Club’s assets, including facilities and equipment.

Duties and Responsibilities

Financial Management:

  • Generates operating and capital budgets that contain sufficient detail to enable accurate projection of revenues and expenses and that disclose underlying assumptions, for ultimate Board approval.
  • Generates and monitors monthly, annual, and other financial statements of the Club; takes effective corrective action as required.
  • Analyzes financial statements, monitors cash flow, and maintains adequate internal controls.
  • Ensures that the financial integrity of the Club is maintained at all times.
  • Establishes and monitors compliance with purchasing policies and procedures; and
  • Ensures that the Club’s assets are adequately insured against casualty and property losses, and liability losses to the Club and its Board members and staff.

Strategic Plan:

  • Develops (for review and approval by the Board of Directors) a Strategic Plan, Board Calendar and Annual Operating Plan.
  • Develops, maintains, and administers a sound organizational plan; initiates improvements as necessary; and
  • Apprises the Board of trends, changing circumstances and unexpected occurrences with any recommendations for amendment of the Strategic Plan.

Governance:

  • Is knowledgeable regarding best governance practices for private clubs and committed to transparency.
  • Implements policies established by the Board of Directors including the Governance Report approved by the Board.
  • Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with Board policies.
  • Issues notice of meetings, attends Board and Annual Meetings, serves as the Corporate Secretary appointed annually by the Board of Directors.
  • Consistently monitors Club’s bylaws, rules, and regulations for continued relevance to the Club’s operations, and
  • Reports in a timely fashion any actual or anticipated material noncompliance with a policy of the Board.

Human Resources:

  • Has authority over and accountability for all staff.
  • Hires, trains, motivates, evaluates, compensates, and terminates staff in a professional, non-discriminatory, and caring fashion.
  • Has the authority to appoint and remove any and all employees and agents of the Club and settle the terms of their employment and remuneration in accordance with policies established by the Board.
  • Establishes personnel policies in accordance with policies established by the Board; initiates and monitors policies relating to personnel actions and training and professional development programs.
  • Works with his direct reports to schedule, supervise and direct the work of all employees.
  • Ensures that a succession plan is in place for each of his four direct reports.
  • Provides the Board with an annual assessment of each of his four direct reports, for information purposes.
  • Conducts regular performance reviews with his four direct reports and ensures that each of them implements a protocol whereby all staff have job descriptions and participate in a review at least once a year; and
  • Reviews current staffing model to ensure all functions are being performed by appropriately trained personnel and that the Club is staffed to meet the needs of the members in a cost-effective fashion.

Capital Projects:

  • Provides oversight of and manages all capital projects and related expenditures approved by the Board; and
  • Is proactive in planning for capital projects that need to be considered for the benefit of the Club.

Compliance:

  • Consistently ensures the Club is operated in compliance with all applicable municipal, provincial, and federal regulations.
  • Provides an annual report to the Board of Directors regarding such compliance.
  • Maintains relations with police, fire, AGCO, health department and other governmental agencies.

Membership:

  • Evaluates and manages the current membership application process to ensure continued strength of potential members; and
  • Coordinates the marketing and membership relations programs to promote the Club’s services and facilities to potential and present members.

General:

  • Oversees the care and maintenance of all the Club’s physical assets and facilities.
  • Ensures the highest standards for food, beverage, golf, recreation, entertainment, and other Club services.
  • Conducts ongoing evaluation of Club programs and events to ensure the consistent provision of outstanding services to meet the needs and expectations of members, guests and employees.
  • Is accessible and visible to members and responds to members’ concerns in a timely manner.
  • Adopts and maintains an environmentally responsible protocol for all operations.
  • Serves as the staff liaison on the various Board committees.
  • Receives and resolves complaints from members, guests, and staff; and
  • Maintains membership with professional club management organizations and attends conferences, seminars, and other professional development opportunities to keep abreast of current information and developments in club management.

Direct Reports

Manager of Golf Course Operations, Clubhouse Manager, Chief Financial Officer and Head Professional

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 29th at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Toronto Golf Club COO Cover Letter” and “Last Name, First Name, Toronto Golf Club COO Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Toronto Golf Club, visit torontogolfclub.com

 

Executive Search: General Manager & Chief Operating Officer for Point Grey Golf & Country Club

Date:

                       

General Manager & Chief Operating Officer
Point Grey Golf & Country Club
Vancouver, BC

The Club

At its core, Point Grey is defined by those who belong to our club.
It’s been that way for the past century.
It will be that way for the next one, too.

Point Grey Golf & Country Club is a prestigious private golf club located in Vancouver, British Columbia, Canada. Founded in 1922, the Club has a long history and is known for its beautiful course and high-quality facilities.

The Club features an 18-hole championship golf course that has hosted amateur and professional tournaments, including most recently the Canadian Amateur in 2022. The course is well-maintained, offering a challenging yet enjoyable experience for golfers of all skill levels.

Besides the golf course, the Club offers an exceptional, state-of-the-art practice facility called “The Farm” which complements the golf course perfectly. It was among the first clubs in North America to offer a TrackMan Range which provides extremely detailed swing and shot data. The Farm was completed in 2020 and offers all-season teaching facilities, becoming a very popular amenity among the membership. The Club also offers several dining options which have become a central component of the Club, including recently-refreshed indoor dining and a picturesque outdoor patio. The clubhouse is home to a fitness facility with state-of-the-art cardio equipment and other fitness hardware for member usage.

Mission:

To provide members with an exceptional private club experience by offering superior facilities, services and programs; while at the same time promoting friendship, participation and competition.

Vision:

A premier private club that:

  • Is built upon golf as the foundation of Club activities;
  • Serves a multi-generational membership by offering a range of social and recreational activities;
  • Consistently delivers high quality, easily accessible, facilities, services and programs; and
  • Provides a unique and harmonious environment for the enjoyment of families, children and adults.

Club Facilities:

  • 18-hole championship golf course
  • The Farm, best in class practice facility
  • Dining options including a picturesque outdoor patio and recently-refreshed indoor dining
  • Fitness area

Club Overview:

  • Active adult golf members: 900
  • Total members: 1,350
  • Initiation fee: $70,000
  • Annual dues: $8,000
  • Gross revenue: $9.4M
  • F&B revenue: $2M
  • Average member age: 52.3
  • Rounds of golf annually: 40,996 (2022)
  • Full-time equivalent employees: 60
  • Total active employees: 100

The Position

Role Summary

The GM/COO is responsible for the management of all aspects of the Club’s operations and activities and the implementation of strategy and policy directives given by the Board of Directors. The GM/COO reports directly to the Board.

Primary Job Responsibilities

  • Leading a world-class golf facility, ensuring an exceptional member and staff experience, and assisting the Board in creating a long-range strategic plan.
  • Hire, train, motivate, evaluate, appropriately compensate, inspire, lead, discipline and terminate staff in a professional and equitable manner including setting annual objectives for staff.
  • Expending monies and making financial commitments on behalf of the Club within budgeted limitations.
  • Administering Club rules and reporting member infractions or violations.
  • Guiding and assisting the Board in the development and formulation of Club strategies and policy.
  • Working with committees, as needed, to facilitate the formulation and execution of short- and long-term programs.
  • Attending all Board Meetings and where appropriate, attending Committee meetings.
  • Developing performance objectives and measures of progress.
  • Performing such other duties as the Board may specify.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder who possesses the following core competencies, experience and attributes:

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • An ability to implement capital improvement projects, and drive to identify industry best practices and achieve key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven and service culture attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • Experience as a leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Experience developing and implementing strategic plans, including overseeing the development of large capital improvement projects.
  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • Extremely skilled in financial and budgeting processes.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 1st, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Point Grey GM Cover Letter” and “Last Name, First Name, Point Grey GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Point Grey Golf & Country Club, visit https://pointgreygolf.com/

 

Executive Search: Chief Operating Officer for Marine Drive Golf Club

Date:

                       

Chief Operating Officer
Marine Drive Golf Club
Vancouver, British Columbia

About the Club

Marine Drive Golf Club (“MDGC” or the “Club”) is one of Canada’s most prestigious and historic private golf clubs. Situated in the heart of Vancouver and boasting a diverse membership of 1,300 resident and non-resident enthusiasts, MDGC prides itself on delivering an outstanding member experience with over 40,000 rounds in a typical 12-month season. Founded in 1922, MDGC combines the heritage of a top-rated golf course on the shores of the Fraser River with a stately clubhouse for member services, dining, and events.

The Club and course have been central to Canadian amateur golf for 100 years. MDGC’s Junior Development Program is widely recognized for the quality players it cultivates from its over 150 young players. The Club has produced multiple champions including Stan Leonard, Dick Zokol and Doug Roxburgh – and it has hosted numerous prestigious amateur events including the 2018 Canadian Women’s Amateur and the 1992 World Amateur.

For more information on Marine Drive Golf Club, visit www.marine-drive.com.

About the Role

The Chief Operating Officer (COO) is responsible for the overall operations, fiscal integrity, leadership, and strategic planning for the Club. The COO is a strong, energetic leader who is customer service-focused and has experience working at a private club. The successful candidate will have interest in taking on new challenges while ensuring the smooth operations of the club year-round.

The successful candidate will:

  • Oversee the complete operation of the Club
  • Work closely with the Board to set the vision and strategic planning efforts, and develop annual priorities and business metrics.
  • Establish strong relationships with staff, members, and other COO/GMs in the lower mainland
  • Lead, coach and motivate the Senior Leadership Team and staff
  • Successfully execute the strategic plan initiatives
  • Ensure the success of all aspects of member/guest satisfaction, engagement, and safety

The Chief Operating Officer will be responsible for the following:

Operational Excellence:

  • Develop and implement industry-leading operating policies, programs, procedures, and methods while directing the work and promoting the development of all department managers
  • Monitor long and short-term financial objectives and reporting, including:
    • Develop annual operating, cash, and capital budgets
    • Monitor monthly budget and other financial information
    • Approve invoices and other arrangements before inception or payment
    • Prepare and deliver timely financial reports to the Board
  • Remain current with industry trends and ensure the Club implements improvements, as required
  • Champion the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction
  • Ensure compliance with all legal and regulatory matters affecting the Club, including health and safety protocols and processes

People:

  • Champion management philosophy that exemplifies the Club’s core values in making a healthy impact on the lives of members and the community. The Club’s values include: Passion for People, Strive for Excellence, Be Vulnerable, and Do Right.
  • Develop and monitor basic human resource policies consistent with treating employees fairly and in compliance with all laws and regulations.
  • Support direct reports by developing, defining, and managing goals and objectives, providing consistent feedback toward continuous improvement, and promoting personal development

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possesses the following core competencies, experience, and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires employees to enhance member experiences

Interpersonal/Fit:

  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills
  • A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence

Business/Finance Skills:

  • Possess an entrepreneurial spirit combined with a background in business management, including business development, finance, information technology, human resources, risk management and performance management
  • Promotes succession planning by preparing staff for key leadership roles

Qualifications and Experience

  • A post-secondary degree in business or a related discipline, e.g., Hospitality Management, Business Management, Golf Club Management
  • A minimum of five (5) years of directly related experience as a senior leader in the golf industry; experience in the private club, hospitality and resort industries preferred provided the candidate has golf industry experience
  • A Certified Club Manager designation (CCM) is preferred
  • Experience reporting to a Board with a club governance structure and processes to lead the Club to success

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by January 15, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Marine Drive COO Cover Letter” and “Last Name, First Name, Marine Drive COO Resume”) respectively to: execsearch@ggapartners.com. Please direct all inquires to the Search Consultant at the contact information listed below.

Marine Drive Golf Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager/Chief Operating Officer for The Club at Hōkūli’a

Date:

                       

General Manager/Chief Operating Officer
The Club at Hōkūli’a
Kona, Hawaii

The Club

Spanning three miles along the heart of the Kona Coast, the private community of Hōkūli’a lies on a lush 1,300 acres, just minutes from the town of Kailua-Kona. The sheltered climate provides gentle coastal breezes, ideal year-round conditions for outdoor living, golf and water pursuits.

Situated in the heart of this residential community is the Club at Hōkūli’a, home to the 7,337-yard Jack Nicklaus Signature Design golf course that features cascading fairways, risk/reward holes and dramatic ocean views.

The traditional Polynesian-style compound houses the men’s and women’s golf lounge, locker-room, golf shop, dining options, fitness center, a 3-lane lap pool, two Har-Tru tennis courts as well as the spa & massage facility which includes an open-air yoga studio. Surrounded by beautifully-manicured tropically landscaped grounds, the facility also features an expansive event-lawn area with endless ocean views for every type of entertaining and special events.

The Club at Hōkūli’a Overview:

  • Memberships – 258
  • Initiation Fee – $150,000
  • Annual Dues – $27,000 for club operations & capital expenses plus $4,500 for village fees
  • Gross Volume – $7.3 million
  • Food & Beverage Volume – $607,000
  • Gross Payroll – $2.2 million
  • Employees – 80
  • Board Members – 7
  • Average Member Age – 70
  • Strong balance sheet and positive cash flow
  • Championship golf course ranked six in Hawaii by Golf Digest

The General Manager/Chief Operating Officer Position

The General Manager (GM) has total operational responsibility for the club and reports to the board of directors. The GM oversees a private club with an 18-hole Nicklaus Signature golf course and clubhouse compound featuring an array of dining options and other amenities.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the stated mission.
  • Prepare comprehensive operating plans and budgets for board approval; operate in accordance with approved budgets.
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
  • Direct staff recruitment and training.
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
  • Assure that the highest standards of member service and satisfaction are established and achieved.
  • Operate the club is operated in accordance with all applicable local, state, and federal laws.
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business.
  • Ensure board-established committees are well-supported and operate in accordance with board-approved policies and directives.
  • Oversee security, risk management, and health/safety programs to maintain measures to protect members, employees, staff, and club physical assets.
  • Keep board thoroughly informed of club operations, member satisfaction, and financial performance.
  • Develop and oversee a comprehensive communications program that keeps all appropriate constituencies informed of relevant matters.
  • Interact with local community leaders and organizations.
  • Perform other duties and functions as the board may direct that are consistent with this job description.

Direct Reports:

  • Controller/Accounting
  • Office Manager
  • Golf Course Superintendent
  • Head Golf Professional
  • Facilities and Infrastructure Manager
  • Director of Food and Beverage
  • Executive Chef
  • Membership Director

Core Leadership Competencies:

  • Define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies.
  • Focus on the essentials, to attend to detail, and to follow through on decisions.
  • Create a sense of followership among subordinates.
  • Attract and develop a strong supporting management team.
  • Demonstrate a strong member satisfaction ethic; interact with membership frequently, in a friendly manner.
  • Articulate the highest performance and ethical standards, demand compliance and move swiftly and positively when corrective action is warranted
  • Cope with day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

  • Minimum of 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

A pre-employment drug screen and background check will be required. The position is available August 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 14, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hōkūli’a GM/COO Cover Letter” and “Last Name, First Name, Hōkūli’a GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about The Club at Hōkūli’a, please visit www.hokuliaclub.com

Executive Search: General Manager/Chief Operating Officer for The Thornhill Club

Date:

                       

General Manager/Chief Operating Officer
The Thornhill Club
Thornhill, Ontario

The Club

The Thornhill Club (“the Club” or “Thornhill”) was established as a golf club in 1922. It became an all-season club with the opening of the curling rink in 1963. As one of Canada’s most historic and renowned private golf clubs, the Club is conveniently located near the heart of Toronto and takes pride in offering its members an innovative approach to cuisine and protection of the environment. With golf, tennis, curling, fitness, yoga and more, families make The Thornhill Club their home away from home.

The Club is home to a championship 18-hole golf course, an executive 9-hole course, state-of-the-art Har-Tru clay tennis courts, six sheets of curling ice, an outdoor swimming pool, a new fitness centre, and a vast array of social offerings.

Renowned golf course architect Stanley Thompson designed the 18-hole golf course, which has hosted the PGA Canadian Open. The present course retains the classic golf course design and features of a Thompson course, with strategic bunkering, the illusion of distance, dramatic variations in hole length and fairway width, intricate mounding, subtly breaking greens, and elevated tees. The clubhouse, amid well-landscaped gardens and walkways, is situated to provide a scenic vista overlooking the golf course.

The Position

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Thornhill’s management team and is responsible for all facets of the Club’s operations. The GM/COO manages and directs the Club’s employees subject to and in accordance with the direction of the Board of Directors (the “Board”).

The GM/COO will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction as measured by the Club’s annual survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Thornhill implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with its long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of the Club operations and share in the Club’s overall success.

Direct Reports:

Head Golf Professional, Greens Superintendent, Controller, Executive Chef, Food & Beverage Manager, Sports & Activities Manager, Facilities Manager, Marketing & Communications Manager.

Candidate Profile

The GM/COO reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Thornhill, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Standard of Excellence:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads the Club’s commitment to health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take-charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
  • A Certified Club Manager designation (CCM) is preferred.

The Thornhill Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 16 at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Thornhill GM Cover Letter” and “Last Name, First Name, Thornhill GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Thornhill Club, visit thethornhillclub.ca

Executive Search: Director of Food and Beverage for Greenville Country Club

Date:

                     

Director of Food and Beverage
Greenville Country Club
Greenville, SC

The Club

Greenville Country Club, established in 1895, has built its reputation as one of the finest country clubs in South Carolina, providing a level of service unmatched in the Southeast.

The club offers a variety of amenities and activities for members of all ages including with two championship 18-hole golf courses. Chanticleer is a Robert Trent Jones, Sr. design while Riverside is an original design by Thomas Bendelow that was revamped by Brian Silva in 2006.

Greenville also boasts a world-class aquatics complex with over 9,500 square feet of pool area, a large pool house with a grill, lockers and youth room. Members who seek racquet play won’t have any problem finding a game on one of the 17 courts available for tennis or the 4 pickleball courts. Dining and social activities are also an integral part of life at Greenville. The club offers six unique dining options from club casual and poolside to on the course or upscale.

At the Greenville Country Club, history, tradition and thoughtful planning are combined with an entrepreneurial spirit and creativity to deliver and that delivers an experience unmatched in the Southeast.

Overview

  • Members – 1217 Members
  • Initiation Fee – $60,000
  • Annual Dues – $7,272; Capital Dues- $1,500
  • Gross Volume – $16MM
  • Annual Dues – $6.6M
  • F&B Volume – $4.0M
  • Gross Payroll – $5.7M
  • Employees – 70 F&B
  • Board Members – 14
  • Average age of members – 53

Director of Food and Beverage Position

The Director of Food and Beverage is responsible for all the clubs’ food and beverage operations as well as the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her number one priority is to ensure members and guests enjoy the facilities and events at the Club.

In addition to building relationships with Club members, guests, and employees, the Director of Food & Beverage provides support to the respective committees and advisory groups. The candidate must take a hands-on approach as the public face of F&B operations and understand that achieving a high level of member and staff engagement is critical to succeeding in this position.

The Director of Food and Beverage consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

This Director of Food & Beverage reports to the Assistant General Manager and works alongside the Executive Chef. He/she will also prepare annual department budgets in concert with the Assistant General Manager and CFO.

Personnel reporting directly to the Food & Beverage Director include:

  • Food and Beverage Managers
  • Food and Beverage Assistant Managers
  • All FOH F&B Staff – servers, bartenders, food runners etc.

Primary Responsibilities 

Member Services

  • Consistent, highly-visible, sincere and significant engagement with members and staff
    in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the Director of Food and Beverage to ensure all member dining, amenities and club events are well-conceived and executed.
  • Create and maintain a first-class service culture throughout the Club campus.
  • Exhibit quality leadership in a positive and upbeat manner every day.
  • Address and, when necessary, resolve issues arising from member or guest complaints, and suggestions related to general service, employee attitudes, maintenance and overall presentation of the clubhouse facilities.

Employee Relations

  • Oversee the recruitment, hiring and development of all food and beverage personnel.
  • Supervise ongoing training programs, complete with up-to-date training manuals, to ensure exceptional service in all parts of the Club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the Assistant General Manager. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment, free of safety risks and all forms of employee harassment, exists throughout all club operations.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communications link between club departments.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to, responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with positive morale, high ethical standards and efficient use of resources to position the Greenville Country Club as the preferred employer of choice in the community.

Financial Management

  • Work jointly with the CFO, Assistant General Manager and General Manager to prepare the annual operating and capital budgets for all food and beverage operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary, to assure budgeted goals are attained.
  • Provide input for all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage and maintain all labor cost payouts within the constraints of the budget, and through close coordination and approval from the Assistant General Manager and CFO.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a strong hands-on approach and lead the staff by example.
  • Maintain an environment of approachability by staff, members and guests.
  • Assist the Assistant General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Own the responsibility for hiring, discipline, termination and documentation of all food, beverage and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the Assistant General Manager. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of staff and members.
  • Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B team to organize and market special club events.
  • Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the Assistant General Manager, participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to the Greenville Country Club.

Operational Management

  • Understand and abide by the Greenville Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of approved changes.
  • Provide content for, and manage communications and marketing information, of department activities and events for all F&B departments.
  • Assure Food and Beverage operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments
    in a timely manner.
  • Alert the Assistant General Manager of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with Assistant General Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Report performance and financial data, e.g., weekly report to Assistant General Manager in a timely manner.

Candidate Qualifications

  • Minimum 5 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, September 7, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Greenville DF&B Cover Letter” and “Last Name, First Name, Greenville DF&B Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

For more information about Greenville Country Club, please visit www.gccsc.com

 

Executive Search: COO/General Manager for Highlands Falls Country Club

Date:

                     

Chief Operating Officer/General Manager
Highlands Falls Country Club
Highlands, NC

The Club

Founded in 1958, Highlands Falls Country Club is a private, member-owned club in Highlands, North Carolina. The quaint town of Highlands, NC sits at 4,118 feet in the mountains of western North Carolina and is surrounded by the neighboring states of Georgia, Tennessee and South Carolina. Highlands is a short drive from Atlanta, Greenville, Knoxville, Charlotte and Asheville. For more information on Highlands, visit www.highlandschamber.org.

Perched high atop the Highlands Plateau, where incredible views stretch for miles and miles, is Highlands Falls Country Club, a small and close-knit club community which has just completed a $3.5 million renovation of the clubhouse to expand outdoor dining and create a unique indoor/outdoor bar and grill area. With updated features, extended dining areas, and sweeping views, it serves as a stylish, luxurious gathering place for members and guests – the response from the membership has been overwhelmingly positive.

Highlands Falls offers all the amenities and activities you’d expect, and then some.  Whether members prefer golf, croquet, pickleball, tennis, bridge, fishing, swimming, dining, working out, participating in the convertible club, or a combination of all the above, they enjoy their play surrounded by mountain views, cool summer temperatures, an incredible waterfall, and folks who can’t wait to welcome you to the community.

Highlands Falls offers a newly renovated 18 holes of pure golf pleasure on a dramatically beautiful course designed by Bill Bergin, a noted golf course designer. The Club also works closely with the USGA, who have spoken highly of the course conditions. The Croquet facilities include two full Croquet lawns, and a stunning Croquet Pavilion. Highlands Falls recently hosted the USCA championships at their croquet facilities.  The Sports Complex includes a tennis center with three Har-Tru courts and four pickleball courts, all of which offer interactive programs and regular social events for all skill levels. The Club has a Fitness facility with wonderful views of mountains and lakes that includes a weight room, locker rooms, a group fitness room, and is replete with spa services, personal training, and group classes. The Pool complex includes the swimming pool and aquatic fitness activities. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge, and banquet facilities, and offers engaging activities for all ages, such as the highly popular Bridge program and fun-filled Junior Camp.

Members love to talk about how incredible the dining experience is at Highlands Falls, which offers both casual and formal dining options, well-priced lunch and dinner menus, special theme dinners, phenomenal wine dinners, a la carte brunch every Sunday, and special dietary accommodations upon request. The kitchen is lead by executive chef Shawn Olah, who has been featured in Club + Resort Chef and Golf Kitchen magazines. Whether hosting a small private party, throwing a large private event, or entertaining special guests, Highlands Falls provides the perfect combination of private elegance and impeccable service.

Highlands Falls Country Club Overview

  • 308 Members (Golf: 218, Other: 90)
  • Initiation Fees (Golf: $65,000, Social: $55,000 )
  • Annual Dues (Golf: $13,836)
  • $5.0M Gross Volume
  • $3.6M Annual Dues
  • $1.0K F&B Volume
  • 9 Board Members serving rotating three-year terms
  • JONAS is used for accounting and POS
  • Average age of members is 73
  • Club season currently runs from May 1 to November 1
  • Club is located in the Highlands Falls community which has a separate homeowners association

For more information about Highlands Falls Country club, please visit clubhfcc.com.

The COO/General Manager Position

Highlands Falls is replacing a highly-regarded retiring 16-year leader who has strong relationships with members and staff and a passion for the food and beverage operations. The remaining management team includes a combination of long-tenured employees and recent hires.  The General Manager (GM) has total operational responsibility for the Club and reports to the president of the Club, who also chairs the Board of Directors (Board). The GM oversees a private country club with one golf course, multiple dining venues, and a broad array of other amenities including croquet, tennis, pickleball, pool, and fitness center. The General Manager will be expected to be highly visible and engaging with the membership and team members. The GM will also work closely with the Board as an innovative thought leader as the Club continues to evaluate continued investments in facilities and employees.

Primary Responsibilities 

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
  • Prepare comprehensive operating plans and budgets, obtain approval from the Board, and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
  • Manage capital projects including budgeting, contracting, scheduling and reporting regularly to the Board
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules, and regulations in concert with board-approved policies
  • Direct the recruiting and training of all staff including designing a recruiting strategy that is economical and delivers consistent and appropriate staffing levels and training
  • Work with legal advisors and others to successfully recruit seasonal food and beverage and golf course maintenance employees through government regulated seasonal employee programs (e.g., H2B, F1 and J1 visa programs)
  • Build a team to deliver a strong Food and Beverage experience to a seasoned membership, many of which are seasonal members at other successful clubs
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system
  • Assure that the highest standards are set and achieved in providing member service and satisfaction
  • Ensure that the club is operated in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality, and environmental statutory law compliance
  • Provide the Board and committees with relevant information on trends and developments in the club/residential community business
  • Ensure that the committees established by the Board are well-supported and operate in accordance with board-approved policies and directives
  • Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
  • Ensure that the Board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
  • Oversee new membership development initiatives and be involved in new member activities
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
  • Provide regular membership communications via Club email, social media updates, member meetings, and casual interactions
  • Interact with local community leaders and organizations
  • Perform other duties and functions as the club board may direct that are consistent with this job description

Direct Reports

  • Controller
  • Executive Assistant & Administration
  • Director of Food and Beverage
  • Executive Chef
  • Director of Agronomy/Golf Course Superintendent
  • Director of Golf
  • Director of Sports and Fitness
  • Head Tennis Professional
  • Director of Facilities and Infrastructure
  • Membership Coordinator

Core Leadership Competencies

  • Ability to define a simple and understandable vision of success for the management team
  • Ability to see the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies
  • Ability to focus on the essentials, to attend to detail, and to follow through on decisions
  • Ability to achieve results and complete tasks/projects
  • Ability to create a sense of followership among subordinates
  • Ability to attract and develop a strong supporting management team
  • Ability to demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner
  • Ability to communicate effectively
  • Ability to articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Ability to be hands-on and very engaged when needed
  • Ability to cope with day-to-day pressures and maintain a healthy and positive culture

Candidate Qualifications

  • A minimum of 7 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter. The detailed cover letter should clearly outline your qualifications, why you would like to be considered for this position at this stage of your career and why Highlands Falls Country Club and the Highlands, NC area will be beneficial to you, your family, your career, and the Club if selected. The resume and cover letter should be submitted by September 7, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, HFCC GM Cover Letter” and “Last Name, First Name, HFCC GM Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

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