Tag: George Pinches

Executive Search: General Manager for Earl Grey Golf Club

Date:

General Manager
Earl Grey Golf Club

 

History:

Earl Grey was founded in 1919 by Major Duncan Stuart, a practicing city lawyer, who organized a group of people interested in playing golf. The original course, which consisted of five holes, was located on land leased from the C.P.R., south of and adjacent to the Earl Grey Public School in the Mount Royal district. The Club moved on two occasions, and in 1932, a twenty-year lease was negotiated with the City of Calgary for the present site. The Club continues to lease the land from the City of Calgary pursuant to a long-term agreement.

Rejuvenation and Transition:

Improvements were made to the courses and clubhouse over the years leading to a transition to the current club designed to meet member expectations for the entire family. By 2019, the Club had completed construction of a new clubhouse, turf care facility and club storage building and significantly renovated the golf course just before celebrating its 100th anniversary. The Club continues to assess capital needs and is currently preparing a master plan for the golf course. The Club has a full waiting list, as demand for golf in Calgary, and in particular for the Earl Grey experience, is very high.

In 2023, Earl Grey was selected to be the host of the 2024 CPKC Women’s Open from July 22 to July 28.  Preparations for the event are in full swing with the cooperation of Golf Canada, the LPGA, and the City of Calgary.

Earl Grey will continue as one of Calgary’s premiere Golf Clubs and a preferred choice of many for years to come.  The new General Manager has an opportunity to be a part of the Club’s exciting future.

Mission Statement: To provide an excellent golf club offering a friendly, year-round golf and social experience for all members and their families, with a high level of service, while acting as good members of the community.

ABOUT THE CLUB:

Club Facilities

  • 18-hole championship golf course
  • 9-hole Lakeview Par 3 course
  • HD indoor golf simulators
  • SAM PuttLab
  •  Premium clubhouse including:
    • Dining, lounge, and bar areas
    • Private event and meeting spaces
    • New and well-appointed locker rooms

Club Overview

  • Total members: 1,400
  • Total Shareholders: 559
  • Initiation fee: $56,000
  • Annual dues: $5,100
  • Capital dues: $500
  • Annual dues revenue: $4.2MM
  • Gross revenue: $10.0MM
  • F&B revenue: $2.8MM
  • Rounds of golf annually: 30,000
  • Full-time equivalent employees: 100-150, depending on season.
  • Peak season total employees:  220

THE POSITION

We are looking for a General Manager (GM) reporting to the Board to oversee the entire Club.  The GM will deliver a consistently excellent member experience within the existing financial framework. The GM will balance innovation with tradition as the history of the club is highly valued by members.  The anticipated start date is in March 2024.

The GM will be responsible for:

  • The consistent delivery of a member service that meets, and often exceeds member expectations.
  • The supervision of the food and beverage operations, membership services, golf services operations, golf course maintenance, Club facilities and administrative services.
  • Responsibility for Senior Managers who report directly to the GM and are responsible for the day-to-day activities and processes.  Although the GM will rely on the Senior Managers to operate the daily activities, the GM will be ultimately accountable for overall performance metrics, service and development and mentorship of the senior management team.
  • Preparation of the Club’s annual operating and capital budgets and monthly financial results.
  • The development and implementation of the Earl Grey Strategic Plan and resulting Business Plan.
  • The implementation of Board policy and strategy.
  • Representation of the Club to members, staff and external stakeholders.  The GM is engaged in new member recruitment and onboarding.

The initial key areas of focus for the GM will be:

  • To understand the Club’s mission, vision, and evolving culture though interaction with members of all categories. This will be essential in building and executing plans and services to deliver the member experience model.
  • Coordination and delivery of an excellent CPKC Women’s Open.
    • Sit on the tournament executive committee with the Club’s volunteer tournament co-chairs.
    • Collaborate with Golf Canada, CPKC and their providers, and the City of Calgary; and
    • Manage Club resource requirements to ensure successful execution of the event.
  • Review the current Strategic Plan, operating and capital budgets and identify with Senior Management team opportunities for increased revenue, improved service delivery, and continuous process improvements.
  • Develop key performance indicators which can be used by the GM and Board to initiate business process improvement, establish a performance management plan and to measure success.
  • Develop strong relationships with key outside stakeholders, including the Club’s landlord and the surrounding communities.
  • Build on the already strong culture at Earl Grey, making the Club a preferred choice for prospective employees and new members.

CANDIDATE PROFILE

The GM reports to the Board. Given the leading role this individual will play in achieving the strategic objectives of Earl Grey Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

  • A dynamic leader with the ability to build strong teams by motivation and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes.
  • Previous experience as a senior leader at a private golf club or other similar facility, experience in the hospitality industry beneficial.
  • A self-starter and results-oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.
  • Strong professional deportment with a clear commitment to member service through an open and transparent customer/member approach.
  • A strategic thinker with a strong business acumen that has the ability to identify opportunities for maximizing club revenues.
  • Politically astute with the ability to identify potential issues and deal effectively with them while exercising tact and diplomacy.
  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • Previous experience hosting national amateur or professional golf tournaments, championships, or major events an asset.
  • Readily accepts and responds to challenges. Directly confronts problems and persists in finding a solution.
  • Demonstrates integrity and ethical conduct in words and deeds.
  • Incorporates succession planning by preparing staff for key leadership roles.
  • Ensures compliance with all regulatory and matters affecting the Club.
  • Displays a definite business presence complemented with personal drive, resourcefulness, maturity, integrity, and sound business judgment.
  • Has experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A post-secondary degree in business or a related discipline preferred.
  • A Certified Club Manager designation (CCM) is preferred.

NOTE

The previous General Manager’s last day with the club is February 29, 2024 due to accepting another position within the club industry.

COMPENSATION

Earl Grey will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 29, 2024.  The documents must be saved as a PDF (save as “Last Name, First Name, Earl Grey) and email to: execsearch@ggapartners.com.

 

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

To learn more about the club please visit: https://www.earlgreygolfclub.com/  

 

Executive Search: General Manager/COO for Silver Springs Golf & Country Club

Date:

General Manager / Chief Operating Officer
Silver Springs Golf & Country Club

Silver Springs Golf and Country Club is a premier private, member-owned golf and dining facility located in Calgary, Alberta.  The Club aspires to provide the best possible member and guest experience both on and off the golf course.  Members truly participate here, in a Club where quality of life and their recreation is further improved by belonging to Silver Springs.

Silver Springs is ideally situated on an expansive, 260-acre property in northwest Calgary, 15 minutes from the downtown core.  Many of the Club’s members live in the neighborhood surrounding the Club, contributing to a vibrant culture and high usage. The Club continues to craft a culture of service and remarkable care that extends throughout the golf course, the recently renovated clubhouse and through quality member events. Members express high overall satisfaction in recent surveys, and the golf course and experience is consistently rated very well.

To learn more about the Club, visit Home – Silver Springs Golf & Country Club

 

ABOUT THE CLUB:

Club Facilities:

  • 18-hole championship golf course
  • Premium clubhouse including:
    • Formal dining area
    • Social lounge areas
    • Spacious and clean locker rooms

Club Overview:

  • Total members: 1,016
  • Total Shareholders: 512
  • Initiation fee + shareholder price: $30K
  • Annual Shareholder dues: $5,500
  • Annual facility improvement fee: $600
  • Annual dues revenue: $3.9M
  • Gross revenue: $6.2M
  • F&B revenue: $1.8M
  • Average member age: 65
  • Rounds of golf annually: 40K
  • Full-time equivalent employees: 18
  • Total active employees: 115 at peak season

GENERAL MANAGER RESPONSIBILITIES

  • Leading and managing a culture that provides exceptional, personalized member and guest experiences
  • Ensuring the long-term success and sustainability of the Club
  • Creating and directing programs with goals of ensuring effective financial stewardship, enhancing member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club
  • Working closely with the Club’s president, Board of Directors and various operational committees to ensure development and execution of successful work plans
  • Providing financial leadership that includes the development, analysis and execution of Club budgets, periodic financial reporting, and the implementation of appropriate and up-to-date financial and system controls
  • Providing leadership to the Turf Care, Pro-Shop, Food & Beverage, and Administrative areas
  • Creating specialized programs and providing direction to the Food & Beverage area that encourage growth of the Club’s outside, catered events and effective year-round use of the clubhouse, while minimizing member conflicts during the golfing season
  • Recommending and implementing policies that enable the Club to adhere to all aspects of applicable government laws and regulations
  • Ensuring staff and member understanding and adherence to all Club bylaws and policies
  • Embody the vison, mission, purpose and values of Silver Springs

ESSENTIAL FUNCTIONS

LEADERSHIP

  • Leading, inspiring, and developing all staff in order to achieve the highest results and standards
  • Ensuring all business units – Turf Care, Pro Shop, Food & Beverage, Administration, and Facilities – develop goals and achieve objectives aligned with the Club’s strategic plan and annual operating plans
  • Providing coaching, mentoring and advice to employees
  • Taking responsibility for employee actions and results
  • Lead all Human Resource related functions and issues

DIRECTING THE OPERATIONS OF THE CLUB

  • Focusing on day-to day operations to meet financial and performance goals
  • Overseeing the marketing and membership development activities
  • Facilitating communication and information flow with the Management Team, the Board and Member Committees
  • Providing direct expertise and oversight to the Club’s Food & Beverage catering activities to ensure required growth
  • Recommending Club policy changes and enhancements while ensuring adherence to same
  • Lead the planning and execution of capital projects

MEMBERSHIP SALES

  • Focus on selling shares to reach targeted budget number
  • Oversee the marketing plan, communications, and social media for the Club
  • Point of contact for all new member enquiries
  • Manage trial, designate, sponsored intermediate member lists and wait lists

 MEMBER EXPERIENCES

  • Seeking ways to provide the Club’s members and guests an exceptional quality experience while balancing the financial needs of the Club
  • Maintaining a high profile and visibility with the members and continually seeking ways of improving member communications

FINANCIAL EXCELLENCE

  • Working closely with the Club’s Controller, implementing financial programs that seek to achieve the Club’s strategic goals
  • With the operations team, developing the Club’s annual budget for approval by the Board
  • Manage and update the long-range capital plan and present
  • Ensuring the budget is adhered to and seeking ways to optimize and revenues and expenses
  • Improving the Club’s systems and controls
  • Oversee Men’s Section, Ladies Section, and Junior Section budgets

 EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING

  • Providing guidance in the selection and compensation of staff and leading the selection process of all management staff
  • Encouraging and overseeing the development of training programs that enhance employee skills and align with strategic objectives
  • Fostering a team environment that builds the desired culture and encourages open communication among staff
  • Keeping employees informed of all matters and leads periodic meetings with management and staff

COMMUNITY/PUBLIC RELATIONS

  • Developing and maintaining effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials
  • Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensures Club participation in relevant industry, trade and community events
  • Promoting the reputation of the Club internally and externally, including the golfing, sporting and dining club industries
  • Working with member and supplier partners in development, marketing and sales to promote the Club

BOARD RELATIONS & CLUB COMMITTEES

  • Maintaining close and effective communication with the President, Board of Directors and Operational Committees and leadership at all Board meetings
  • Being a standing member of the Executive Committee
  • Continually seeking ways of improving the effectiveness of the Club’s governance and committee structure to ensure development and alignment of strategic goals

HEALTH, SAFETY, ENVIRONMENT AND SECURITY

  • Ensuring effective Club health, safety, environment and security policies and procedures are developed and implemented, in accordance with relevant government regulations and are being followed by all staff and members
  • Ensuring that regular inspections are taking place and follow-up actions are implemented

REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President.

DIRECT REPORTS

Golf Course Superintendent, Head Golf Professional, Controller, Executive Chef, Food & Beverage Manager, Communications and Marketing Specialist, and Clubhouse Maintenance Supervisor.

COMPENSATION:

Silver Springs will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 7, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Silver Springs) and email to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

 

 

Executive Search: General Manager for The Winston Golf Club

Date:

General Manager
The Winston Golf Club

The Winston Golf Club

Having celebrated its 100th anniversary as a club in 2023, The Winston Golf Club in Calgary, AB enters its second century on the precipice of transformational change and wants a dynamic General Manager to help shape and lead that initiative. Led by an engaged Board of Directors, The Winston is looking for a strategic and operational leader who can influence the Club’s internal and external culture while greatly increasing the Club’s shareholder members and potentially executing a near term $10MM+ clubhouse construction project. As the closest golf course to downtown Calgary and already home to an outstanding 18-hole layout with a highly motivated and committed membership base, this semi-private club position will appeal to a diverse range of Club Management professionals with a unique opportunity to affect change quickly.

 

About the Club

Members: 500 (210 Shareholders, 45 Spousal, 40 Annual, 110 Young Professional, 95 Junior)
Initiation Fee: $8,000
Annual Dues: $4,888
Gross Volume: $5 Million
F&B Volume: $1.5 Million
Average Shareholder Age: 55 Years Old

Club Facilities

Amenities:

  • 18 Hole Golf Course
  • Driving Range & Practice Area
  • Three Golf Simulators (Nov – Mar)
  • Full Service Pro Shop

Dining:

  • Full Service Restaurant
  • Two Banquet Rooms
  • Two Board Rooms
  • Snack Shack

General Manager Position Summary

The General Manager of the Club (“GM”) is the leader of The Winston’s management team and is responsible for managing all facets of the Club’s operations. The GM manages the affairs, and directs the employees of the Club subject to and in accordance with the direction of the Board of Directors (the “Board”) acting through the President, who shall exercise supervisory authority over the GM. The GM shall attend all meetings of the Board and shall be an ex-officio member (i.e., non-voting member) of all Board committees.

Skills, Experience and Attributes of the New GM

  • Development and delivery of a consistently excellent member experience commensurate with specified member expectations.
  • Coordinates and administers the Club’s policies as defined by the Board and the Articles of Association of the Club.
  • Develops best-in-class and industry leading operating policies, programs, procedures and methods and directs the work and promotes the development of all department managers.
  • Apprises the Board of industry and competitive trends, and assists the Board in the strategic planning process guiding the future direction of the Club.
  • Establishes personnel policies, initiates and monitors policies relating to personnel actions and training and professional development programs.
  • Performs annual performance and remuneration reviews of all department managers and recommends any changes to the Board.
  • Monitors long and short-term financial objectives and reports and, in consultation with the Board, Finance Committee and Manager of Accounting, prepares the financial plan for the Club.
  • Coordinates the development of the Club’s long-range and annual strategic plans consistent with the Club’s short and long-term strategic direction.
  • Attends conferences, workshops and meetings to keep abreast of current information and developments in the industry, and brings to The Winston leading edge best practices to implement.
  • Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
  • Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial information; initiates effective corrective action as required; approves invoices and other arrangements before inception or payment; prepares and makes financial reports to the Board.
  • Is authorized to incur expenses and capital expenditures in accordance with approved budgets or as otherwise directed by the Board.
  • Develops ongoing dialogue and rapport with members through recognition, communication, and follow through, and is present at all major Club functions.
  • Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans or budgets.
  • Provides reports of the work and affairs of the Club to the President and to the Board and committees as requested.
  • Coordinates the marketing and member relations program to promote the Club’s services and facilities to present to potential members.
  • Convenes and presides over meetings with department managers and conducts regular full staff meetings.
  • Properly manages all aspects of the Club’s activities to ensure and maintain the highest standards and quality of products and services provided by the Club and to ensure a high level of member satisfaction.
  • Maintains relations with police, fire, liquor control board, health department and other governmental agencies. Ensures that the Club is operated in accordance with all applicable local, provincial and federal laws.
  • Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports.
  • Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees, guests and club assets.
  • Maintains relations with local, provincial and national associations that promote the games of golf.
  • Oversees the care and maintenance of the Club’s physical assets and facilities.
  • Establishes and monitors compliance with purchasing policies and procedures.
  • Reviews and initiates programs to provide members with a variety of popular events.
  • Participates in outside activities that are judged as appropriate and approved by the Board to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
  • Serves as a liaison between all management staff and the Board.
  • Writes policy and rule directives or approves those written by department managers.
  • Has ultimate authority over inter-departmental matters and implements policies concerning employee-employer relations.
  • Develops, maintains, and disseminates a basic management philosophy to guide all Club personnel toward optimal operating results, employee morale and member satisfaction.
  • Provides appropriate leadership and mentorship to direct reports and mid-level management.
  • Negotiates and recommends Board approval for contracts.
  • Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment.
  • Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services to the Club.
  • Directs the writing and publishing of Club newsletters and communications with the Members.
  • Performs other duties and functions as the Board may direct from time to time.

Qualifications:

  • Minimum 5 to 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • A background check will be required.
  • Disciplined follow through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high level of member services and satisfaction.
  • A strong understanding of top notch operations and events that lead to an elevated experience for members and guests.
  • Industry knowledge and creativity to elevate the food & beverage experiences.
  • Highly focused and passionate about creating an environment of healthy Retention and being the employer of choice for Recruitment.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Experience with significant facility renovations or construction would be an asset.

Direct Reports:

  • Head Golf Professional
  • Turf Care Superintendent
  • Manager, Hospitality & Catering
  • Executive Chef
  • Manager, Accounting & Information Systems
  • Manager, Administration & Member Services
  • Manager, Building Maintenance

Measures of Performance:

  • Membership satisfaction according to membership survey data, golf and social activity levels and support of the Club’s Food and Beverage program.
  • Increase in number of shareholders and conversion of annual members to owners.
  • Organizational financial performance against agreed upon goals, monitoring metrics and industry benchmarks.
  • Development of department managers and employees and other Club personnel, including leadership skills, team building, employee motivation and service training.
  • Promptness, quality of information, forecasts and creative consultative services to the club and its officers, to the Board of Directors and the Committees.
  • Club’s general standing in the community.
  • Compliance with known regulations of government agencies.
  • Protection of Club assets.

Compensation:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by November 30th, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, The Winston GM Cover Letter” and “Last Name, First Name, The Winston GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

For more information on The Winston Golf Club, visit https://thewinstongolfclub.com/

 

 

Executive Search: Chief Executive Officer for The Glencoe Club & The Glencoe Golf & Country Club

Date:

Chief Executive Officer
The Glencoe Club and
The Glencoe Golf & Country Club

The Glencoe Club

The Glencoe Club is Calgary’s premier private sports and social club providing programs and services for all members of the family. Nestled between the beautiful Calgary neighbourhoods of Mount Royal and Elbow Park, the Club is committed to creating exceptional experiences and to be members’ second home, providing excellence in all aspects of the Club. Members come to the Club to train and play in its excellent sports and recreation facilities; grow and excel in the vast array of programs; enjoy specialty services; dine in first-class restaurants; and create long-lasting memories with friends and family.

The Glencoe Golf & Country Club

With 45 holes across three stunning courses and an expansive Clubhouse overlooking beautiful greens, The Glencoe Golf & Country Club offers an abundance of golf opportunities and amenities. Nestled along the Elbow River and just minutes outside of Calgary, members are welcomed with pristine views and immersed in nature while enjoying an exceptional round of golf with family and friends. The Club’s knowledgeable staff and expert golf professionals, plus the carefully crafted menus and fun events, leave a lasting impression on everyone who visits.

 

About the Club

Mission and Vision

With a Mission of creating exceptional experiences and a vision to be our members’ second home, the Glencoe Club aims to provide excellence in all that we do; stressing values of Respect, Wellness, Integrity, Relationships, Caring and Innovation.

 Brand Attributes

  • Contemporary
  • Family oriented
  • Excellence in quality-of-service delivery in sports, recreation, food and beverage and other services
  • Strong value proposition
  • Efficient and environmentally aware
  • Diverse and inclusive
  • Community aware, support neighborhood lifestyle

Values

Govern self and others according to the values of The Glencoe Club and The Glencoe Golf and Country Club:

  • Show that we care in everything we do.
  • Build relationships with members and employees.
  • Treat everyone with respect.
  • Do what is best for the members, staff and the Club based on integrity.
  • Continuously improve processes, systems and services through innovation.
  • Commit to a pro-active health and safety program that focuses on wellness.

CEO Position Summary

As the Board’s top executive employee and official link to the operating Club, the CEO is accountable for all the operational performance and exercises all authority transmitted by the Board into the day-to-day operations of The Glencoe Club and The Glencoe Golf and Country Club. The CEO works in collaboration with the Board of Directors to set the strategic direction and has a commitment to the achievement of the vision and mission of the Clubs.

The CEO manages the successful operations of The Glencoe Club and The Glencoe Golf & Country Club, and ensures implementation of all Board policies and procedures.

Skills, Experience and Attributes of the New CEO

The Glencoe CEO will be a strategist, planner, implementer and leader. Glencoe now is working very well, is well run, both the downtown club and suburban golf club operations are in excellent shape; capably led and managed by two General managers. The CEO’s focus is forward looking development, leading and developing the operations, not managing them.

Critical factor is a track record of success and experience at senior levels of management, leadership, business development and financial management.  Understanding of operational dimensions within a recreation or sports club, hospitality and/or food service operation is valuable and private club management experience is an asset but not a requirement.

Strategic Leadership and Implementation

  • Working collaboratively and in alignment with the Board, both contributing, leading and following strategic direction.
  • Ability to understand the market, environment, trends, opportunities and obstacles in developing strategies and tactics within the Clubs’ long-term plan.
  • Appreciation, alignment and respect for Glencoe Club’s culture and history.
  • Creative, progressive, innovative, leading evolutionary change not revolution or dramatic shifts in culture or offers.
  • Ability to lead large projects, design and lead program implementation.
  • Understand, manage risk profile and develop mitigation approaches.

Finance and Systems Leadership

  • High degree of financial acumen and experience in strategic development.
  • Qualifications and experience at senior leadership level:
    • Developing and managing budgets and forecasts, long range financial plans
    • Managing balance sheets and cash flow
    • Oversight of financial reports and benchmarking that provide intelligence to effective decision making, within regulatory requirements
    • Ensure effective reward programs that support staffing to achieve strategies
  • Ensure diligence and applicable coverage in all forms of insurance.
  • Risk Assessment Management structures that support appropriate actions.
  • Ensure systems and technology supports strategy and current operations.

People Leadership

  • Respectful and collegial leader and mentor, rising above managing and setting a positive culture and tone from the top.
  • Supporting all levels of management in retaining the right people to deliver the mission, including maintaining market competitive total rewards.
  • With Management and Staff – build trusting relationships. Hold people accountable for results, delegating effectively.
  • Ensure sustainable leadership, identify gaps, build succession opportunities and development plans to reach them.

Relationship Builder

  • With Board – build credibility and respect, develop trusting, transparent and productive relationships. Effective communicator and presenter.
  • With members – visibly exemplify Club values, effective communicator, demonstrate approachability and empathy, effective oversight of issue management.
  • With service providers, local and greater community, regulators, and local, provincial government – engaged, credible, approachable, effective represent the Glencoe brand and values.

Operations

  • Understands operational dimensions within a sports club, hospitality and/or food service operation.
  • Private club management experience an asset but not a requirement.

Qualifications and Skills

  • Excellent communication, writing and public speaking skills.
  • A diplomatic, outgoing personality able to foster relationships with members, Board of Directors and staff.
  • Strong leadership and ambassadorial skills.
  • Experience in administration of Athletics, Recreation, Golf, Member Services, Food & Beverage, Facility Operations and Human Resources.
  • Strong organizational and management skills with the ability to effectively delegate and manage the performance of others.
  • Strong business acumen complimented by financial and entrepreneurial skills.
  • Excellent member service and interpersonal skills.
  • Working towards or having achieved Certified Club Manager (CCM) designation preferred.

Direct Reports:

Glencoe Club General Manager, Glencoe Golf and Country Club General Manager, Chief Financial Officer/Chief Information Officer, Director of People and Culture, Health and Safety Manager, Communications & Creative Director, Executive Administrator.

Compensation:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by November 19, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Glencoe CEO Cover Letter” and “Last Name, First Name, Glencoe CEO Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

For more information on The Glencoe Club, visit https://glencoe.org/web/pages/home

For more information on The Glencoe Golf & Country Club, visit https://glencoegolf.org/

 

Executive Search: General Manager for Royal Victoria Yacht Club

Date:

Royal Victoria Yacht Club logo

General Manager
Royal Victoria Yacht Club

Royal Victoria Yacht Club

I. ROYAL VICTORIA YACHT CLUB

The Royal Victoria Yacht Club is an active and lively organization with over 1,250 members. Founded in 1892, RVYC is the oldest yacht club in British Columbia. Over the past one hundred and twenty-five years, RVYC has made significant contributions to the sailing, seafaring, and cruising communities of the Pacific Northwest. RVYC encourages its members to become involved in many activities that are supported by the Club. The objectives of RVYC are to encourage yachting; boating, navigation, and seamanship; to promote sportsmanship and excellence in competitive sailing; to provide facilities for the use and benefit of members and to preserve yachting traditions.

To learn more about the Club, visit Home – Royal Victoria Yacht Club

Reporting to the Commodore and Board of Directors (Board), the General Manager (GM) oversees the daily operation of the Club and is responsible for various programs and services. The GM is responsible for the efficient operations, staffing, day-to-day financial management, and compliance with statutes, regulations and by-laws.

Royal Victorial Yacht Club harbor

II. POSITION

The Position – General Manager

SPECIFIC DUTIES AND RESPONSIBILITIES                                                                        

Administration and Finance

  • Design, implement, and improve upon operating policies, standards and contracts, and provide recommendations in relation to establishing, terminating, changing or renewing service contracts, with supporting rationale;
  • Provide sound financial management, including support for preparation of the annual budget, and regular variance analysis of actual expenditures compared to budget and year-to-date costs, as well as maintaining sound financial controls;
  • Work closely with the staff accountant to regularly monitor financial activities, ensuring that records are accurately maintained, available, and properly prepared for the annual audit by the Club’s contracted auditor
  • Operate the Club information management system (Jonas) and ensure that all club records are complete, accurate, and up-to-date;

 Asset Management

  • Develop and maintain a capital asset replacement plan;
  • Plan and oversee maintenance of the Clubhouse and grounds;
  • Plan and oversee maintenance of the foreshore, marina facilities and outstations;

Member Services & Communication

  • Assist with marketing and membership generating initiatives in order to promote the Club’s services and facilities to current and potential members;
  • Establish and maintain effective processes to gather and address member and guest feedback, compliments and mitigate complaints;
  • Oversee the management, planning, staffing, finances and daily operation of all club service.

Human Resources

  • Provide recommendations to the Commodore and/or Board members related to staffing levels required to meet operational needs of the Club, including salary levels;
  • Ensure staff job descriptions are kept current and understood by the employees;
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives;
  • Conduct thorough and documented exit interviews with any departing employees.

Club Functions and Events

  • Promote the use of club facilities for member-sponsored events, maintaining a balance with availability of the Club for regular use by members;

Support of the Board and Planning

  • Provide advice and support to the Commodore and Board in the development and implementation of plans, policies and programs;
  • Chair the House & Grounds and Food & Beverage Committees as staff committees.

KNOWLEDGE, SKILLS AND ABILITIES

  • Completion of a post-secondary degree program plus five years related experience or equivalent combination of education and experience;
  • Progressive management experience in delivering Financial Management, Human Resource Management, Information Systems Management, Administrative Management and Operations Management services;
  • Experience managing staff, developing administrative budgets, managing contracts, developing policy related to a variety of administrative, human resources, information systems and operations management;
  • Knowledge of the principles of an Occupational Health and Safety Program;
  • Comprehensive knowledge of human resources principles, practices, policies and procedures and related legislation and regulations in the areas of recruitment and selection, classification, employee and labour relations, occupational health and safety, human resources planning, training and development and operations;
  • Ability to manage individual and team performance by setting goals and standards, evaluating performance and correcting where applicable;
  • Ability to manage programs effectively by anticipating needs and operational implications, including planning, operations, budgeting, implementing and evaluating results;
  • Ability to quickly identify, analyze and evaluate operational problems or issues and recommend innovative solutions;
  • Ability to establish and maintain effective working relationships with staff, colleagues, external agencies and a variety of groups or individuals to meet objectives, complete projects and influence outcomes;
  • Ability to prepare, provide and obtain clear, concise and complete oral and written information of a complex and technical nature at a level appropriate to diverse audiences in a timely manner;
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Executive Committee informed as required;
  • Ability to exercise appropriate conflict resolution, mediation and negotiation skills to work towards effective employee/labour relations;
  • Ability to use standard computer applications efficiently to produce correspondence, reports, spreadsheets and presentations;
  • Ability to develop and maintain effective and respectful working relationships with the Executive Committee, committees and members of RVYC; and,
  • Ability to prioritize one’s own work, and coordinate the workload of other staff effectively, efficiently, and independently, achieving results with acceptable timeframes while taking into consideration changing priorities, deadlines, volume available resources and reporting relationships.

COMPENSATION:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, July 20.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, RVYC Resume” and “Last Name, First Name, RVYC Cover Letter”) respectively to: execsearch@ggapartners.com.

SEARCH CONSULTANTS

Michael Gregory, Partner
George Pinches, Director

GGA Partners Inc.
execsearch@ggapartners.com

 

Executive Search: General Manager for Country Hills Golf Club

Date:

                                                                         

    General Manager
Country Hills Golf Club
    Calgary, Alberta

Position title: General Manager

Department: Administration

Course: Country Hills Golf Club

Reports to: Board of Directors

Job Type: Full Time

Application Deadline: February 21, 2022

Start Date: ASAP

About Country Hills Golf Club

Country Hills Golf Club (CHGC) is a private, member-owned facility with two courses that provide distinct and exciting golf experiences.

Our Mission:

To promote an engaging culture of family and friends with remarkable golf and social experiences for everyone.

 Our Vision:

To deliver the most complete golf experience for the contemporary Albertan family.

Country Hills Golf Club is the only 36-hole facility within Calgary city limits and is located 20 minutes from downtown and less than 15 minutes from an international airport. The Club is easily accessible by way of Beddington Trail, Country Hills Boulevard, and Stoney Trail.

The Talons

The first Thomas McBroom design in Alberta features five lakes and the meandering Nose Creek which adds beauty and intrigue to your shot making strategies. The challenging layout has hosted professional and elite championships including the Mackenzie Tour’s ATB Financial Classic.

The Ridge

In contrast to the rugged appearance of the Talons course, the Ridge course, designed by Dave Bennett, offers a more park like setting with trees and manicured turf as the aesthetic focus. The upper nine presents panoramic views from the cliff tops. The lower nine is influenced by the rising cliffs and Nose Creek that will challenge your game to an incredible finish.

Members

Country Hills Golf Club offers outstanding amenities in a relaxed and casual atmosphere. Members find the Club to be a place of choice for both business meetings and social entertaining. Whether it is a round of golf, or dinner and drinks in our clubhouse, we provide Members and their families an extension of their own home. Our active and fun-filled social calendar encourages Members to spend time at the Club and create new relationships. Over the years, the Club has developed a true feeling of camaraderie among its Members and staff.

Position Objective

The General Manager, is responsible for executing the strategic plan for the Board, providing input to that plan, and executing the operational plan that is formed to support progress towards achieving the Club’s mission, vision, values and strategic plan.

Structure

Reports to: Board of Directors

Direct Reports: Executive Chef, Food and Beverage Manager, Marketing Manager, Head Golf Professional, Building Manager, Accounting Manager, Superintendent, Event and Experience Manager

Duties and Responsibilities

Member Focus

  • Build and develop the desired culture of the Club
  • Build and develop a highly member focused Club
  • Promote and be a champion for service excellence
  • Oversee the efficient management of the Club on a day-to-day basis
  • Ensure policies and procedures support the needs of members, staff and the public; and are reviewed periodically to ensure they are current and aligned with the strategic and operating needs of the Club
  • Plan for quality golfing and year-round social events for members
  • Ensure that the membership categories reflect the demographic of the Club and target members; maintain appropriate category limits and access to the facilities

Team Building

  • Lead a dynamic workforce that thrives on providing a best-in-class private club experience for all stakeholders, including members, guests, staff, and our community
  • Create accountability and guide the management team towards short- and long-term objectives
  • Strong leadership skills that foster a positive environment for all patrons and staff of the Club
  • Overall corporate responsibility for the development and implementation of HR practices and systems, including attraction, retention and training of staff, resulting in CHGC being a choice place for employees to work

Financial

  • Accountability to the Board of Directors for the financial operations and policies of the Club
  • Ensure the financial sustainability of the Club through evolution of the existing membership base
  • Oversight of the financial operations as it relates to daily management, budgeting, cash flow, forecasting and long-range financial and capital planning
  • Develop the annual operating budget with a focus on creating efficiencies within the operation; synergies between operating departments; and long-term sustainability of fiscal status for the benefit of members
  • Develop and maintain the Capital Plan including specific upgrades to the golf course and Clubhouse; surrounding grounds; member and public oriented facilities; maintenance facilities and equipment

Branding

  • Elevate the Country Hills brand through networking, marketing, and business development
  • Promote golf, and specifically CHGC, foster hospitality, friendliness, and goodwill amongst all members and guests
  • Strengthen the brand and reputation for the Club in the community

Communication

  • Provide open communication and accessibility to the membership and board
  • Attend all Board meetings and ensure that the Board is kept promptly advised of all activities of the Club and its financial progress
  • Develop member relations by responding to Members requests in a timely manner
  • Create a multi-channel communication approach to providing information and gaining feedback so that both the operation and strategy are supported – and new opportunities identified

Required Skills, Knowledge and Abilities

  • Technical Skills and Knowledge
  • Experience with POS systems
  • Advanced Experience working with Microsoft Office
  • Extensive experience running a Private Golf Club
  • A bachelor’s degree or higher from an accredited post-secondary institution

Abilities

  • Leadership – Innate and inspiring leadership that demonstrates the needs of a governance board including interface between the members/Board/GM; sound leadership in developing and executing an operational plan for the Leadership team; engaging and leading employee culture to provide an exceptional experience for staff and patrons of the Club. The GM will be a mature and seasoned communicator with experience communicating proactively, across multiple stakeholder groups, and utilizing appropriate channels.
  • Business Acumen – Sound financial and business acumen that balances short-term fiscal needs with long term financial sustainability. Correspondingly excellent understanding and business acumen in a golf environment will be advantageous.
  • Hospitality – Understanding of, and experience in, providing a premium private club experience via all aspects of the facility.
  • Governance – Mature experience dealing with a governance board and developing and implementing the bylaws; policies; governance handbook; strategic plan; and succession plan for both board and employees. It is further facilitated by the GM in supporting the board to execute the strategic plan.
  • Personality – A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders. Strong professional conduct with a clear commitment to member service through an open and transparent member approach. Highly ethical conduct and the ability to hold people accountable.

Key Performance Indicators

  • Department financial contributions
  • Labour & Expense Controls
  • Member Experience Results
  • Team Member Experience Results
  • Membership Satisfaction results
  • Capital Planning, on budget, on time

Our Core Values

  • Live our Values
  • Service
  • Quality
  • Accountability
  • Respect
  • Community
  • Camaraderie

Country Hills Golf Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary will be commensurate with private golf clubs in Calgary.

Application Process and Deadline

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Monday, February 21, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Country Hills Resume” and “Last Name, First Name, Country Hills Cover Letter”) respectively to: execsearch@ggapartners.com.

For more information about Country Hills Golf Club, please visit www.countryhills.ab.ca.

Lead Search Executives

Michael Gregory
Partner
GGA Partners

George Pinches
Director
GGA Partners

 

Executive Search: General Manager/Chief Operating Officer for The Victoria Golf Club

Date:

General Manager/Chief Operating Officer
Victoria Golf Club
Victoria, British Columbia

The Club

The Victoria Golf Club, founded in 1893, is the oldest 18-hole golf club in Canada in its original location, and second oldest in North America. The course began as 14 holes but quickly expanded to 18 in 1895. The current course is largely the same layout as 1923 with recent restoration to most of its holes by Architect Jeff Mingay. Our stately Clubhouse, completed in 1928 and a registered Canadian Historic Place, has undergone a number of expansions and renovations (including the most recent in 1993) and provides a grand and comfortable venue to begin your own memories.

On a links-style course, the dynamic relationship between golfer and environment are more closely knit than ever. Designed as nature allowed, our golf course is best experienced while walking and enjoying the magnificent west coast environment.

The Victoria Golf Club is nestled in the beautiful municipality of Oak Bay, in a heritage neighborhood lined with Garry Oaks and hanging flower baskets, on the southern tip of Vancouver Island. Blessed with a warm, dry microclimate that keeps our holes green and free of snow, we get to play golf year-round here.

To learn more about the Club, visit www.victoriagolf.com.

The Position: General Manager and Chief Operating Officer

This historic and unique Canadian golf club is seeking a General Manager and Chief Operating Officer (GM/COO) who is dedicated to the Club’s Mission, Vision and Values. Reporting to the Board of Directors through the President, the GM/COO is the leader of the Club’s management team and is responsible for managing all facets of the Club’s operations in accordance with the strategies, plans and policies approved by the Board.

The GM will be responsible for the following:

  • Develop and deliver a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Effectively manage all aspects of the Club’s activities and services to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods. Direct the work of and support the development of all department managers.
  • In consultation with the Board, deliver long and short-term financial objectives. Ensure that the financial integrity of the Club is maintained at all times.
  • Prepare forecasts and execute the financial plan for the Club including development of annual operating, cash, and capital budgets. Prepare financial reports to the Board.
  • Develop an organizational structure that is in keeping with the values and the strategic direction of the Club. Act as a mentor to Direct Reports.
  • Coordinate and implement the strategies within the Club’s short and long-range strategic plan as approved by the Board.
  • Welcome new Club members, “meet and greet” all Club members as practical during their visits to the Club.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members.
  • Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Direct Reports:

Head Golf Professional, Links Superintendent, Food and Beverage Manager, Executive Chef, Controller, Administrative Assistant, Director of Sales and Marketing, Communications Director and Building Superintendent.

Qualifications

Candidate Profile:

The GM/COO will report to the Board of Directors through the President.  Given the leading role this individual will play in achieving the strategic and business objectives of Victoria Golf Club, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibit leadership skills in continued team building, employee motivation and service training consistent with the Board’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer”. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Hospitality experience with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a board that has adopted a club governance structure and processes to lead the Club and GM/COO to thrive.
  • Evidence of continued professional development.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, November 26, 2021. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Victoria Resume” and “Last Name, First Name, Victoria Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

Executive Search: Director of Golf for Westmount Golf & Country Club (FILLED)

Date:

Director of Golf
Westmount Golf & Country Club
Kitchener-Waterloo, Ontario, Canada

The Club

Westmount Golf & Country Club offers a world-class experience in the heart of Kitchener-Waterloo (K-W).

Westmount is a vibrant community, a premier private club with a tradition of excellence in sporting and social activities for their members, their families, friends and guests. At Westmount, people of all ages come together in a welcoming atmosphere to be active and build longstanding relationships. Westmount is a place to make memories that will last a lifetime.

Westmount has long been regarded as one of the best private clubs in Canada.  The club is based around one of the best golf courses in Canada, ranked 13th in the country by SCORE Golf. The club has award-winning golf, wonderful practice facilities, a history of holding the country’s top tournaments, great tennis in the warm months, curling in the winter, and tremendous dining year-round.

The Golf Facilities

Designed by renowned architect Stanley Thompson, Westmount is one of Canada’s premier golf facilities with a stunning 18-hole championship course. Since its opening in 1931, Westmount has been consistently ranked among the top 15 courses in Canada. The gently rolling terrain of our parkland course guarantees a great golf experience each time.

The Position

Westmount is seeking a well-qualified, dynamic individual to oversee the total golf operation and services offered including the golf shop, golf services areas, golf cart fleet and supervisor of golf operations staff.

The Director of Golf will develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.  Although the Director of Golf will rely on the staff to operate the daily activities, the Director of Golf will be responsible for overall performance metrics and service, including and not limited to the following:

Primary Responsibilities:

  • Recruitment, training, development, performance management and leadership of golf operations staff.
  • Working with the General Manager and Controller, preparation and oversight of all fiscal areas and performance for the golf operations including the capital and operating budgets, annual business plan, forecasting and monitoring.
  • Work with the golf operations staff, club management team and various member committees, to develop and implement merchandising, programs, club tournaments, leagues, coaching and lesson programs and outside events.
  • Oversight of the purchasing, merchandising, sales and marketing, inventory management, and financial performance of all aspects of the golf shop.
  • Oversight of the golf reservation system, starting procedures, tracking and monitoring play on the golf course. Enforce all rules and regulations governing golf course usage.
  • Representation of Westmount to members, staff and external agencies.  The Director of Golf is engaged in new member recruitment and orientation as well as experience enhancement for existing members.
  • Oversee the development of operating procedures and training manuals for the golf operation in conjunction with the Human Resources Manager.
  • Coordinate plans with the Food and Beverage Manager for all on-course food and beverage, banquets, outside events, and catering for all golf functions.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Develop and oversee an innovative tournament schedule and golf activities program that is appealing to all member demographics and skill levels.
  • Develop and oversee golf instruction, clinics, golf schools, and player development programs for all members.
  • Play golf with members of all skill levels, demographics and genders as time and duties permit.

Candidate Profile

The Director of Golf reports to the General Manager.  Given the leading role this individual will play in achieving the strategic objectives of Westmount, it is essential that the successful candidate possess the following core competencies, experience and attributes:

  • Class A member of the PGA of Canada with Director of Golf/Head Professional or comparable experience preferred.
  • A dynamic leader with the ability to maintain a strong team by motivation and leading by example.
  • Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes. Excellent communication skills.
  • Highly visible leader with friendly and outgoing personality and focus on member service.  A leadership style that lends itself to being the ‘face of the golf experience.’
  • An out of the box thinker determined to be innovative in the modern world of golf operations.
  • An ability to work collaboratively with the active volunteer base at the club to achieve results.
  • An understanding of a private member-owned club culture.
  • A demonstrated ability to manage all aspects of the golf retail business.
  • Proficient instructor well-versed in the latest club fitting and teaching technologies.
  • Ability to organize and oversee annual golf event fixtures and programs including participation in the internal marketing and administration of the events and programs.
  • Strong administrator with excellent organizational skills.
  • Ability to implement, enforce and maintain all policies, programs and plans as established and communicated through the General Manager.
  • Ability to market, schedule and manage any external competitions and events.
  • Provide support for prospective member sales, new member integration and membership retention programs.
  • Maintain and promote a well-respected and professional image within the Club, the industry and community.
  • A keen interest in continuous learning and professional development in the industry.
  • Proficient with Microsoft Office Suite and related software such as Jonas, Golf Genius, etc.
  • A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.

Compensation

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary and benefits.

Note

The current Head Golf Professional will retire on December 31, 2021.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by November 3, 2021.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Westmount Resume” and ‘Last Name, First Name, Westmount Cover Letter”) respectively to:

Michael Gregory, Partner and George Pinches, Director

GGA Partners, Inc.

execsearch@ggapartners.com

For more information on Westmount Golf & Country Club, please visit www.westmountgolf.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

Executive Search: Chief Operating Officer/General Manager for Belle Haven Country Club

Date:

CHIEF OPERATING OFFICER/GENERAL MANAGER
Belle Haven Country Club
Alexandria, Virginia, USA

The Club

Belle Haven Country Club and the surrounding Belle Haven residential community began together in the early 1920’s when David Janney Howell, a civil engineer from Alexandria, purchased the land from owners Mrs. Thomas Wilfred Robinson, Sr. and her brothers. When the transaction was complete, Howell set up two corporations, one to construct a golf course and club and the other to develop a residential subdivision. The land was deeded to the Club on September 1, 1924.

The name Belle Haven is also part of history. When Scottish pioneers settled along the Potomac River in the early 1700’s, they named the settlement after their favorite countryman, the Earl of Belhaven. This early settlement thrived along the Potomac River as a port and was later renamed Alexandria. The Belle Haven Country Club has now become part of the fabric of Alexandria growing together throughout the 20th and into the 21st century.

From the modest beginnings in 1924 to the new 64,000 square foot Clubhouse, Belle Haven has grown to meet the needs of its members. The Clubhouse offers a variety of dining options including formal and informal restaurants, family dining, Bar and Bar Lounge, Terrace and Patio dining along with the Hilliard Room and the relaxing 19th Hole. For special occasions and meetings, Belle Haven offers a beautiful ballroom with views of the golf course. We host banquets and meetings in our spacious Potomac Room with spectacular views of the Potomac River.

Our Athletic Facility houses a complete fitness center and aerobics room along with five indoor DecoTurf tennis courts, a Tennis Pro Shop, Children’s Activity Center, seasonal swimming pool, men’s and ladies’ locker rooms with steam and sauna, a year-round restaurant known as the Center Court Cafe and the famous outdoor Sharks Cafe open throughout the summer season. We have eight outdoor, clay tennis courts and two seasonal platform tennis courts available for our members and their guests.

Vision Statement

To provide a lifelong haven for our members, their families and guests where they can enjoy social, dining and recreational activities in outstanding facilities with a professional staff, consistent with the expectations of our culture and traditions.

Mission Statement

To be a premier, full service, family oriented, private country club committed to excellence. 

Belle Haven Country Club Overview

  • 1105 Members
  • Initiation Fee ($85,000)
  • Annual Dues ($8,676)
  • $12.78M Gross Volume
  • $6.12M Annual Dues
  • $2.32M F&B Volume
  • $6.39M Gross Payroll
  • 244 Employees
  • 13 Board Members
  • Average age of members is 59

The COO/GM Position

The General Manager/Chief Operating Officer manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government, and industry. Coordinate and administer the club’s policies as defined by its Board of Directors. Develop operating policies and procedures and direct the work of all department managers. Implement and monitor the budget, monitor the quality of the club’s products and services and ensure maximum member and guest satisfaction. Secure and protect the club’s assets including facilities and equipment.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
  • Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies
  • Direct the recruiting and training of all staff
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system
  • Assure that the highest standards are set and achieved in providing member service and satisfaction
  • Ensure that the club is operated in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business
  • Ensure that the committees established by the board are well-supported and operate in accordance with board-approved policies and directives
  • Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
  • Ensure that the board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
  • Interact with local community leaders and organizations
  • Perform other duties and functions as the club board may direct that are consistent with this job description

Direct Reports:

  • CFO
  • Director, Member Services
  • Golf Course Superintendent
  • Head Golf Professional
  • Assistant General Manager
  • Director of Membership and Communication
  • Director of Tennis

Core Leadership Competencies:

  • Ability to define a simple and understandable vision of success for the management team
  • Ability to see the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies
  • Ability to focus on the essentials, to attend to detail, and to follow through on decisions
  • Ability to create a sense of followership among subordinates
  • Ability to attract and develop a strong supporting management team capable of ensuring a smooth transfer of responsibility when tasks are delegated.
  • Ability to demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner
  • Ability to articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Ability to cope with day-to-day pressures and maintain a healthy and positive culture

Candidate Qualifications:

  • A minimum of 7 years of progressive leadership and management experience in a private club, hospitality, and leisure environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required.

Salary and Benefits:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 27, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Belle Haven GM/COO Cover Letter” and “Last Name, First Name, Belle Haven GM/COO Resume”) respectively to execsearchus@ggapartners.com. Please email résumé with references.

Lead Search Executive

For more information about Belle Haven Country Club, please visit www.bellehavencc.com

 

 

Executive Search: General Manager for Hollyburn Country Club

Date:

GENERAL MANAGER
Hollyburn Country Club
Vancouver, British Columbia, Canada

 

Hollyburn Country Club

Situated mountainside, overlooking downtown Vancouver, on 42 acres of West Vancouver’s renowned British Properties, sits Hollyburn Country Club (“Hollyburn” or “the Club”). Hollyburn’s facilities are unmatched and award winning. For members, the Club is a home away from home and a private hub for activity, sport, dining, entertainment, socialization and business. A place that brings a unique sense of belonging.  Established in 1960, the Club has over 7600 members.

Hollyburn is committed to being a private country club that meets the needs of members of all ages. We deliver exceptional member experiences by continuously improving our services, facilities and programming. In pursuing our vision, we will ensure that Hollyburn is a premier athletic facility that provides exceptional recreational, competitive and social opportunities in a safe, respectful, friendly and family-oriented environment.

Facilities

First and foremost, Hollyburn Country Club is a sports club, offering 25 tennis courts offering all 3 tennis surfaces, 7 squash courts, 2 swimming pools, state of the art fitness facilities, 2 ice sheets, 7 badminton courts, indoor and outdoor pickleball courts, a wellness centre including physiotherapy, massage therapy and esthetics, child minding and preschool programming, and more. Hollyburn caters to the modern family and its demanding lifestyle. Members enjoy a full array of recreational and fitness programming for every member of the family. Hollyburn’s athletic programs cater to all ages and levels and are led by highly-qualified coaches.   Hollyburn’s bar, grill and dining room are hubs of social activity.

To learn more about Hollyburn, visit www.hollyburn.org.

The Position

The General Manager (GM) is the senior management position reporting directly to the Board of Directors through the Chair of the Board (President) of Hollyburn Country Club. The GM is responsible for developing and communicating a shared vision, building the strategy, as well as managing membership and operations and infrastructure to ensure the long-term sustainability and financial success of the Club.

Hollyburn Country Club is seeking a GM who is dedicated to being the best and is willing to deliver exceptional member recreational, competitive and social opportunities in a safe, respectful, friendly and family-oriented environment to a diverse membership.

The GM will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Embody the Club’s core values: be energized at all times; display a Service-First attitude; and maintain excellence in daily interactions with Club members, guests, and staff.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and service provided by the Club to ensure a high level of member satisfaction.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests.   Responsible for initiating membership research and keeping current on all social, demographic, and corporate trends that impact the Club’s ability to meet its objectives.
  • Ensure all new Club members are “met” and properly oriented to the Club.  It is important for the GM to be visible and accessible to members.

Operational Excellence:

  • Develop and implement best-in-class and industry leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Chief Financial Officer (CFO), prepare and execute the financial plan for the Club.
  • Monitor and stay current with industry trends and ensure Hollyburn implements improvements as required.
  • Act as a catalyst in the development of a Strategic Plan that charts the future course of the Club. The plan will be updated on an annual basis and will act as the framework in which the Club is operated.  The achievement of the key objectives in the plan will be the primary responsibility of the GM.
  • Develop and implement an Annual Business Plan in the context of the Strategic Plan. Regularly update the Board on progress relative to both the Strategic and Annual Business Plans.
  • In conjunction with the Board, establish an annual list of performance objectives and means of performance measurement for the General Manager and their Direct Reports in the context of the Club’s Strategic and Annual Business Plans and Budgets.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Leadership:

  • Maintain and develop a management philosophy that recognizes Hollyburn’s employees are a key part of the foundation of the Club’s success in delivering a great membership experience and competitive advantage.   Actively promote a positive work environment where teamwork is emphasized in a safe, motivating work environment.
  • Develop and monitor Human Resource policies consistent with the Board’s desire to treat employees fairly at all times and comply with all laws and regulations.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Manage and clearly define Direct Reports’ goals and objectives.  Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Chair of the Board, Board, employees and members.  Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of Club operations, and share in the Club’s overall success.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members and groups that may use facilities.
  • Maintain a high profile both inside and outside the Club among stakeholders, members, and the community.
  • Ensure the Board has all the information and support necessary to exercise their governance responsibilities.

Direct Reports:

Chief Financial Officer, Chief Operations Officer, Chief Experience Officer (CXO), HR/EA Executive Assistant/Human Resources Manager, Director, IT & Accounting and Director of Engineering.

Candidate Profile

The General Manager will report to the Board of Directors through the Chair of the Board.  Given the leading role this individual will play in achieving the strategic and business objectives of Hollyburn, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dynamic leader with the ability to build strong teams by motivating staff and leading by example. Ability to provide direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

Member Service:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a premium private club.
  • Ability to set and maintain high standards for all facilities, services and communications.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Confident and capable of clear and effective two-way communication with individuals and groups including stakeholder and public meetings.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic, and competent professional who is a “doer” and a “take- charge” person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience operating at a senior level in the customer service environment in one or more of the following sectors: a multi-sport, family club or other similar top tier multi-sport facility; hospitality; resort/recreational; or public sector where there is a wide range of services to a diverse customer base.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A Certified Club Manager designation (CCM) is preferred.

Note:

An interim leadership person has been appointed.  However, the permanent Club leadership position will be filled as soon as Board decisions are made on the successful candidate for the permanent posting.

Compensation:

The Club provides an attractive compensation package, commensurate with experience and track record, which will include a competitive base salary, performance incentives and other senior employee benefits.

Inquiries:

Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 15, 2021.  

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hollyburn Resume” and ‘Last Name, First Name, Hollyburn Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

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