Executive Search: General Manager / Chief Operating Officer for The Lambton Golf and Country Club

General Manager / Chief Operating Officer
The Lambton Golf and Country Club

The Lambton Golf and Country Club

The Lambton Golf and Country Club (“Lambton” or the “Club”) is a private, member-owned club which was founded in 1902, and is considered one of the premier Golf and Country Clubs in Canada. Lambton is a year-round club with golf running from April through November, both summer and winter tennis and an extensive year-round social, dining and events calendar.  Rooted in a storied and rich tradition, Lambton has become one of the fastest growing progressive, family oriented private country clubs in the greater Toronto area. Geographically, it is one of the closest golf and country clubs in proximity to downtown Toronto. Our membership, which is remarkably diverse and, in many cases, multi-generational, enjoys Lambton as a “home away from home,” consisting of warm and caring friendships that last a lifetime. These relationships are the hallmark of our wonderful Club.

Lambton is home to an 18-hole Championship Golf Course, a 9-hole par 31 Valley Course and full golf practice facilities. Both courses were completely redesigned in 2010 by Rees Jones, one of the world’s premier golf course architects with a particular recognition as a US Open site designer.  Lambton has a beautifully designed clubhouse that was completed in 2000, and which has undergone consistent improvements since to accommodate a growing membership.  The Club also has 5 Har-Tru tennis courts which were also completed in 2010.  Part of a strategic facility plan, the Club is embarking on a new fitness center in February 2024 and the membership has approved a multi-million-dollar renovation to the kitchen and outdoor patio.

The success of the Club’s membership attraction program over the last several years along with sound fiscal management have permitted the Club to completely rejuvenate its principal assets over the last 20 years while maintaining a strong and flexible financial position.  Strategically, the Club is well positioned for its next phase of growth.

Lambton has a very full and active membership which embraces the exciting and fun-filled menu of golf, tennis, dining, live entertainment, and a diverse social calendar of events including Member-Member and Member-Guest Tournaments, couples golf, tennis ladders and seasonal parties for the enjoyment of its members, their families, and their guests.

Club Overview

Age of Club: 121 Years

Entrance fee: $67,500

Annual dues: $8,090 (Gold Golf)

Total Number of Members: 1,799

Total employees: 149

Mission, Vision, and Values

 Mission: Lambton Golf and Country Club is an all-season private member-owned Club. The Club provides premier facilities for the exclusive use of members and their guests to enjoy golf, tennis, dining and other social activities. The Club also provides event services and facilities to members and approved outside organizations for functions such as private parties, meetings and weddings. Members and guests enjoy attentive professional service from well-trained staff.

Vision: Being part of Lambton Golf and Country Club is to be a part of a community, a home away from home for family and friends. The Club’s primary focus is providing an exceptional golf experience from arrival through to post-golf relaxation. The Club provides an enjoyable golf experience with as much challenge as a member might desire in that golf game experience.


At Lambton Golf and Country Club, we highly value the comfortable community environment shared by members and the staff. The Club provides facilities and services in an exclusive environment that members expect from a premier club. The Club strives to foster a climate of openness and friendliness. Players and families of all abilities enjoy the Club equally.

The Club has a history of strong governance and fiscal prudence, led by the Board of Governors. Material decisions are made by the Board upon recommendations from standing and ad hoc committees which are supported by management.

Position Overview

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Lambton’s management team and is responsible for managing all facets of the Club’s operations. The GM/COO manages the affairs and directs the employees of the Club subject to and in accordance with the direction of the Board of Governors (the “Board”) acting through the President, who exercises supervisory authority over the GM/COO.  The GM/COO attends all meetings of the Board and is an ex-officio member (i.e., non-voting member of) all Board committees. The incumbent GM is retiring.

Responsibilities and Expectations

  • Developing and delivering a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Effectively managing all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and services provided by the Club and to ensure an elevated level of member satisfaction.
  • Developing and implementing best-in-class and industry leading operating policies, programs, procedures, and methods and directing the work and promoting the development of all department managers.
  • Monitoring long and short-term financial objectives and reporting and, in consultation with the Board, Finance Committee and Director of Finance and Administration, preparing and executing the financial plan for the Club, as follows: (i) develops annual operating, cash, and capital budgets; (ii) monitoring monthly budget and other financial information; (iii) initiating effective corrective action as required; (iv) approving invoices and other arrangements before inception or payment; and (v) preparing and making financial reports to the B
  • Establishing personnel policies, initiating, and monitoring policies relating to personnel actions, setting and monitoring achievement against annual objectives for senior managers, and overseeing training and professional development programs. Acting as a mentor to Direct Reports.
  • Coordinating the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction. Managing complex capital projects to the highest level of quality on time and on budget.
  • Overseeing successful execution of strategic capital initiatives.
  • Welcoming new club members, and “meeting and greeting” all club members as practical during their visits to the Club. Coordinating the marketing and member relations program to promote the Club’s services and facilities to present to potential members.  Developing ongoing dialogue and rapport with members and being present at all major Club functions.
  • Incorporating succession planning by preparing staff for key leadership roles.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Candidate Profile:

The GM/COO reports to the Board of Governors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Lambton, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

  •  Leadership Skills:
    • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Candidate possesses the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.
  •  Standard of Care:
    • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 golf and country club.
    • Ability to set and maintain ambitious standards for all facilities, services, and communications.
  • Interpersonal/Fit:
    • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
    • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
    • Demonstrates energy and a desire to interact with the membership.
    • A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
    • Strong professional with a clear commitment to member service through an open and transparent member approach.
  • Business/Finance Skills:
    • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
    • A strategic thinker with strong business acumen.
    • Experience managing complex capital projects.
    • Direct experience with golf, tennis and food and beverage businesses.
    • Incorporates succession planning by preparing staff for key leadership roles.
  • Education:
    • A post-secondary degree in business or a related discipline is preferred.
  • Experience and Accreditation:
    • Previous hospitality industry experience as a senior leader at a private golf and country club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium country club experience.
    • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
    • A Certified Club Manager designation (CCM) is preferred.


The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.


IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by December 6, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Lambton CEO Cover Letter” and “Last Name, First Name, Lambton CEO Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™


Dee Anna Clarke
GGA Partners™

For more information on Lambton, visit https://www.lambtongolf.com/Home.aspx



Executive Search: Director of Golf for The National Golf Club of Canada

Director of Golf
The National Golf Club of Canada

The National Golf Club of Canada

Located in Woodbridge, just north of Toronto, Ontario, The National Golf Club of Canada (“The National” or the “Club”), Canada’s preeminent private golf club, is seeking an extraordinary leader to serve as Director of Golf.

The National is an equity golf club established in 1987 with 468 members. We pride ourselves on our commitment to golf, the golf experience and our renowned George and Tom Fazio (1974) golf course, which is consistently rated as one of the best in Canada and heralded internationally.


Position Overview

The role of Director of Golf at The National – the top-job in Canadian golf – offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced, and respected professional. The Director of Golf is looked upon to set the standard for golf operation by providing world-class programs, services, and leadership. The individual will promote an enthusiastic professional atmosphere focused on Member enjoyment and satisfaction through a visible, accessible, and professional management/leadership style.  The Director of Golf will work with the Professional team to address Members concerns, complaints, and compliments, and with the Membership Coordinator to provide new member orientation in a timely manner.

Responsibilities and Expectations


  • Possess the highest level of accountability for ensuring the golf operation is executing at a world-class level and be recognized as a leader in the Canadian golf industry.
  • Oversee and direct the day-to-day activities of the golf operations.
  • Implementation of policies and standard operating procedures; enforcing all rules and regulations established by the club.
  • Assist in communication to the members via publication of newsletters, website, informational and promotional materials and actively promote golf events at the club.
  • Onboard new members and acclimate them to club rules and regulations, assimilate them into group play, encourage event participation, and maintain handicap.
  • Create a playing schedule where all team members actively play golf with all segments of the membership.
  • Directly responsible for all staffing and training, human resources activities of the golf operations personnel.
  • Applies and administers the Club’s policies and by-laws in day-to-day operations.
  • Act as the staff liaison to the Club’s Captain and attend all relevant committee meetings.
  • Maintain a professional image in and around the Club.


  • Prepare and administer the annual budgets for golf operations.
  • Ensure the golf operation is compliant with all Club financial guidelines including purchasing, inventory, payroll, and fee schedules.
  • Responsible for preparing monthly reports for both the Captain’s Committee and General Manager
  • Review and report on P&L monthly golf operations, providing explanations on variances and forecasting.
  • Ultimately responsible for pro shop inventory and delivery of annual targets.


  • Hire, train, and mentor a professional staff with a positive and service-oriented attitude
  • Develop personal career plans for each staff member; meet with them quarterly to review progress.
  • Conduct daily line-ups, weekly staff meetings and seasonal team retreats to ensure the vision of the club is clearly understood and member and guest experiences are consistent.
  • Empower staff and ensure they are engaged in all areas of the operation.
  • Conduct both stay and exit interview to garner feedback for continuous operations improvement.

Tournament Programming:

  • Design, coordinate and successfully execute all golf events.
  • Assist in a Play Better golf program wherein the handicap of any player comes down following the system.
  • Research new tournament formats
  • Communicate weekly rules tips and promote club events by engaging members on the practice range and first tee as well as through member outreach and club communication systems.

Instructional Programming:

  • Oversight of business and programming of the Ben Kern Learning Centre (indoor golf)
  • Research and recommend teaching technologies that will enhance the member experience.
  • Assist in program design and offerings for: full senior members, intermediates, juniors and female spouses and daughters.
  • Conduct clinics and seminars to engage members and enhance programming.
  • Play golf with Members when appropriate.

Merchandise Concession: (owned by The National Golf Club)

  • Final approval on all merchandise and golf equipment purchases.
  • Develop partnerships with vendors who will invest and support the success of the golf shop.
  • Return demo product and defective merchandise in a timely manner and ensure proper credits and/or reimbursements are received.
  • Maintain accurate member credits for tournaments and other events.
  • Attendance at trade shows to research new products and services.

 Professional Development:

  • Stays current with technology, continues education in the C.P.G.A., keep management methods up-to-date, and continue to upgrade Teaching & Coaching certification
  • Participates as a member of the PGA of Ontario, PGA of Canada, and maintains a local network of industry contacts.

Direct Reports:

  • Professional Staff
  • Director of Instruction
  • Starters and Rangers
  • Range Attendants
  • Administrative Assistant
  • Back Shop Staff

Reporting Structure:

Reports to the General Manager and liaises with the Captain’s Committee and Board of Directors

Preferred Qualifications:

  • Minimum 5 years’ experience as a Head Professional or Director of Golf.
  • Class ‘A’ member of the PGA of Canada, PGA of America
  • Computer literate: Excel, Word, Golf Genius, P.O.S. programs i.e., Northstar and or Jonas
  • Possess the highest level of understanding in the rules of golf, tournament formatting, scoring, and handicapping.


The Club will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.


IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by November 29, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, National Resume” and “Last Name, First Name, National Cover Letter”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™


Kathy Grayson
GGA Partners™

For more information on The National Golf Club of Canada, visit https://nationalgolf.ca



Colin Burns, CCM, Joins GGA Executive Search Team

Many of you know Colin from his three-decade career as the General Manager at Winged Foot Golf Club. During his tenure at this top-rated club he played an integral role in hosting multiple major golf championships, including the 2006 and 2020 US Opens, the 2004 US Amateur and the 2016 Four-Ball Championship. He also oversaw more than $100 million in capital projects, including the complete restoration of both golf courses.

We are delighted to announce that Colin has joined GGA Partners and will focus on next-level executive search services for clubs seeking high-quality, long-term candidates..

Colin spent 30 years “on the other side” as a client of search firms, the benefit of which is a clear understanding of what makes a good search.  He has spent countless hours in board meetings which has provided the ability to identify both club and board room culture. He has an incredible network of professional contacts from which to recruit the right individual who views your goals strategically and has the knowledge of how to get there. Each of these attributes and experiences will benefit you in your search for the right individual to help your club succeed.

Colin will be based in Connecticut and can be reached via email at colin.burns@ggapartners.com.