Tag: GM/COO

Executive Search: General Manager / COO for The Nest Golf Club

Date:

General Manager / Chief Operating Officer

The Nest Golf Club

Apply Now

“A natural sanctuary that is an ideal backdrop for exceptional golf and dining.”

The Nest is a highly desirable golf-centric and social club located along the Naples/Bonita Springs coastline. The Club features two extraordinary 18-hole Tom Fazio courses, considered by Golf Digest as the top choice to play in Southwest Florida. Both courses have a reputation for being playable virtually every day of the year, although there is a lively debate as to which course is the favorite.

The Nest is a Certified Audubon Cooperative Sanctuary, where you will play through incredible Florida landscapes featuring wetland marshes, live oaks, and mangrove thickets. You are likely to see a bald eagle or even spot a pod of dolphins on your way to our renowned finishing holes of the Hurricane course. Considered among the most compelling and visually stunning courses in the region, every challenging hole here inspires frequent deep breaths on courses that take full advantage of natural water hazards, lush landscapes, and tree-lined fairways generously buffering the outside world.

This is also a Club where exceptional golf does not always have to be played seriously. Members of all skill levels are welcomed and encouraged by a culture defined by competitive yet incredibly friendly play. The Membership is especially proud of its sizable group of active men and women golfers, as well as couples and organized group play.

The private club experience was further enhanced by the newly renovated, multi-million-dollar clubhouse completed in June 2020 offering activities for every interest, from bridge to mah-jongg, book clubs, to Tuesday Talks, and casual conversation.

ABOUT THE CLUB
  • Member-owned private equity golf club
  • 36-hole, championship courses designed by Tom Fazio
  • Total members: 700+
  • Gross revenue: $12.9M
  • Annual dues revenue: $7.7M
  • Annual F&B revenue: $2.6M
  • Annual rounds of golf: 66,000
  • Full-time equivalent employees: 90
  • Seasonal employees: 40
POSITION OVERVIEW

The Nest General Manager/COO is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.

In each of these realms, meeting expectations means Member’s needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager/COO should set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of The Nest’s core values in every interaction with Members, guests, and The Nest team.

It is essential that General Manager/COO be able to communicate, build relationships with and ensure common goals and objectives are met with the staff, Members, and Board of Directors.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for the success of all operational functions of The Nest and the personnel within each realm. This means delivering service excellence to Members and guests while also fostering a collaborative culture internally where employees are driven and motivated to be the absolute best.
  • Demonstrates a deep knowledge of the game of golf and what makes not only an exceptional golf experience but an extraordinary experience for the Members and translates that knowledge into action to ensure The Nest Golf Club is consistently striving to be the best.
  • Responsible for understanding the vision of the Board of Directors and Membership and implements the strategic initiatives identified by the board. Ensure The Nest team is challenged to execute and report on strategic initiatives.
  • Creates, manages, and executes multi-year plans to ensure The Nest continues to innovate and lead in best practices all while maintaining the culture and feel Members love. This includes bringing imaginative ideas to the Executive Committee and being able to, once approved, communicate, and execute those ideas at every level.
  • Communicates consistently with the Board, Committee Chairs, and entire Nest team to ensure priorities are understood and common goals and objectives are being worked toward and accomplished.
  • Responsible for building deep and meaningful relationships with Members and team members to ensure the wants and needs of all constituencies are heard, understood, and acted upon when needed. The General Manager/COO should have outstanding relationships and consistent communication with his/her direct reports as well as the Club President and Board of Directors
  • Responsible for overseeing the annual budgeting process and collaborating consistently with the Chief Financial Officer and Chair of the Finance Committee to ensure the vision of the Board of Directors can be executed in a manner that guarantees the long-term profitability of the Club.
  • Responsible for continually developing The Nest team to ensure they are learning, growing, and advancing their careers.
  • Responsible for overall Member satisfaction with the Club and that any issues, whether it be between two Members, between a Member and The Nest team, or between two team members, are addressed head on in a professional and productive manner.
  • Ensures the clubhouse and facilities are maintained to the highest standard and are always show-room quality.
  • Demonstrates and delivers the highest quality of service and appearance in all areas of including, but not limited to, Food and Beverage, Housekeeping, Facility and Ground Maintenance, Club Operations, and Club Events.
  • Leads with a humble heart of service while also knowing when confidence is needed. The General Manager/COO must be able to lean into tough situations, when needed, all while keeping the composure of a confident leader with the broader team.
  • Ensures each member of the team is exemplifying the mission daily, and takes swift action when expectations are not met.
  • Leads the Marketing & Communications efforts to ensure The Nest’s staff is effectively connecting with its members, keeping them fully informed and The Nest is consistently receiving positive media coverage and remains relevant in the public eye as one of the top golf clubs in Southwest Florida.
  • Networks continually within the golf industry to consistently bring in innovative ideas, best practices, and latest trends all while keeping the level of class and elegance expected at The Nest. This individual should also bring an extensive network based on their previous job experience.
  • Relies upon a plethora of exceptional job experience to deliver the best possible product to Members and to lead and inspire The Nest’s team to execute on the vision and mission of the Club.
  • Remains continuously apprised of legal and legislative actions and trends and works with the Board of Directors to respond appropriately when needed.
  • Represents The Nest both on and off property including related association boards, committees, and charitable activities. The General Manager/COO should live out The Nest’s values while constantly showing poise and tact in understanding they represent the Club anytime they are in public.
EDUCATION, SKILLS, AND EXPERIENCE REQUIRED
  • Demonstrated ability to lead a large team and consistently exceed extremely lofty expectations all while maintaining great relationships both internally within the team, with The Nest Membership, with the President and with the Board of Directors.
  • This individual must be able to independently establish priorities and meet deadlines for various groups at the same time all while maintaining an expectation of excellence from every department. Must be able to work in an extremely fast-paced environment, with proven ability to juggle multiple competing tasks and demands.
  • have an elevated level of interpersonal skills to continually develop and maintain relationships with all stakeholders and the community. Position continually requires poise, tact, and diplomacy.
  • Must be able to interact and communicate in a positive, professional manner with individuals at all levels within and outside of the organization.
  • Must have strong skills in a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, Excel, Access, PowerPoint.
  • Strong written and verbal communication skills, including excellent grammar and spelling skills.
  • Must have a positive, engaging, and helpful attitude.
  • Strong time management and organizational skills.
  • Demonstrated ability to deliver a consistent quality in work output and take the initiative to follow through to completion all while communicating with every level of the organization.
  • College degree and CMAA certification required.
  • 5 years as a General Manager or Assistant General Manager at a premier golf club.
REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President. Direct Reports to the General Manager include, the Director of Golf, Executive Chef, Food & Beverage Director, Director of Agronomy, Membership Director, Controller, and Administrative Staff.

COMPENSATION

The Nest Golf Club will offer an extremely attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE

Interested candidates should complete the application and submit a resume along with a detailed cover letter by March 25, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, The Nest Golf Club).

Apply Now

Lead Search Consultants: 

Kathy Grayson, Director
GGA Partners™
kathy.grayson@ggapartners.com

 

For more information about the Club please visit: https://www.nestgolf.com/

Executive Search: General Manager / Chief Operating Officer for The Lambton Golf and Country Club

Date:

General Manager / Chief Operating Officer
The Lambton Golf and Country Club

The Lambton Golf and Country Club

The Lambton Golf and Country Club (“Lambton” or the “Club”) is a private, member-owned club which was founded in 1902, and is considered one of the premier Golf and Country Clubs in Canada. Lambton is a year-round club with golf running from April through November, both summer and winter tennis and an extensive year-round social, dining and events calendar.  Rooted in a storied and rich tradition, Lambton has become one of the fastest growing progressive, family oriented private country clubs in the greater Toronto area. Geographically, it is one of the closest golf and country clubs in proximity to downtown Toronto. Our membership, which is remarkably diverse and, in many cases, multi-generational, enjoys Lambton as a “home away from home,” consisting of warm and caring friendships that last a lifetime. These relationships are the hallmark of our wonderful Club.

Lambton is home to an 18-hole Championship Golf Course, a 9-hole par 31 Valley Course and full golf practice facilities. Both courses were completely redesigned in 2010 by Rees Jones, one of the world’s premier golf course architects with a particular recognition as a US Open site designer.  Lambton has a beautifully designed clubhouse that was completed in 2000, and which has undergone consistent improvements since to accommodate a growing membership.  The Club also has 5 Har-Tru tennis courts which were also completed in 2010.  Part of a strategic facility plan, the Club is embarking on a new fitness center in February 2024 and the membership has approved a multi-million-dollar renovation to the kitchen and outdoor patio.

The success of the Club’s membership attraction program over the last several years along with sound fiscal management have permitted the Club to completely rejuvenate its principal assets over the last 20 years while maintaining a strong and flexible financial position.  Strategically, the Club is well positioned for its next phase of growth.

Lambton has a very full and active membership which embraces the exciting and fun-filled menu of golf, tennis, dining, live entertainment, and a diverse social calendar of events including Member-Member and Member-Guest Tournaments, couples golf, tennis ladders and seasonal parties for the enjoyment of its members, their families, and their guests.

Club Overview

Age of Club: 121 Years

Entrance fee: $67,500

Annual dues: $8,090 (Gold Golf)

Total Number of Members: 1,799

Total employees: 149

Mission, Vision, and Values

 Mission: Lambton Golf and Country Club is an all-season private member-owned Club. The Club provides premier facilities for the exclusive use of members and their guests to enjoy golf, tennis, dining and other social activities. The Club also provides event services and facilities to members and approved outside organizations for functions such as private parties, meetings and weddings. Members and guests enjoy attentive professional service from well-trained staff.

Vision: Being part of Lambton Golf and Country Club is to be a part of a community, a home away from home for family and friends. The Club’s primary focus is providing an exceptional golf experience from arrival through to post-golf relaxation. The Club provides an enjoyable golf experience with as much challenge as a member might desire in that golf game experience.

Values

At Lambton Golf and Country Club, we highly value the comfortable community environment shared by members and the staff. The Club provides facilities and services in an exclusive environment that members expect from a premier club. The Club strives to foster a climate of openness and friendliness. Players and families of all abilities enjoy the Club equally.

The Club has a history of strong governance and fiscal prudence, led by the Board of Governors. Material decisions are made by the Board upon recommendations from standing and ad hoc committees which are supported by management.

Position Overview

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Lambton’s management team and is responsible for managing all facets of the Club’s operations. The GM/COO manages the affairs and directs the employees of the Club subject to and in accordance with the direction of the Board of Governors (the “Board”) acting through the President, who exercises supervisory authority over the GM/COO.  The GM/COO attends all meetings of the Board and is an ex-officio member (i.e., non-voting member of) all Board committees. The incumbent GM is retiring.

Responsibilities and Expectations

  • Developing and delivering a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Effectively managing all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and services provided by the Club and to ensure an elevated level of member satisfaction.
  • Developing and implementing best-in-class and industry leading operating policies, programs, procedures, and methods and directing the work and promoting the development of all department managers.
  • Monitoring long and short-term financial objectives and reporting and, in consultation with the Board, Finance Committee and Director of Finance and Administration, preparing and executing the financial plan for the Club, as follows: (i) develops annual operating, cash, and capital budgets; (ii) monitoring monthly budget and other financial information; (iii) initiating effective corrective action as required; (iv) approving invoices and other arrangements before inception or payment; and (v) preparing and making financial reports to the B
  • Establishing personnel policies, initiating, and monitoring policies relating to personnel actions, setting and monitoring achievement against annual objectives for senior managers, and overseeing training and professional development programs. Acting as a mentor to Direct Reports.
  • Coordinating the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction. Managing complex capital projects to the highest level of quality on time and on budget.
  • Overseeing successful execution of strategic capital initiatives.
  • Welcoming new club members, and “meeting and greeting” all club members as practical during their visits to the Club. Coordinating the marketing and member relations program to promote the Club’s services and facilities to present to potential members.  Developing ongoing dialogue and rapport with members and being present at all major Club functions.
  • Incorporating succession planning by preparing staff for key leadership roles.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Candidate Profile:

The GM/COO reports to the Board of Governors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Lambton, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

  •  Leadership Skills:
    • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Candidate possesses the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.
  •  Standard of Care:
    • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 golf and country club.
    • Ability to set and maintain ambitious standards for all facilities, services, and communications.
  • Interpersonal/Fit:
    • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
    • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
    • Demonstrates energy and a desire to interact with the membership.
    • A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
    • Strong professional with a clear commitment to member service through an open and transparent member approach.
  • Business/Finance Skills:
    • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
    • A strategic thinker with strong business acumen.
    • Experience managing complex capital projects.
    • Direct experience with golf, tennis and food and beverage businesses.
    • Incorporates succession planning by preparing staff for key leadership roles.
  • Education:
    • A post-secondary degree in business or a related discipline is preferred.
  • Experience and Accreditation:
    • Previous hospitality industry experience as a senior leader at a private golf and country club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium country club experience.
    • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
    • A Certified Club Manager designation (CCM) is preferred.

Compensation:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by December 6, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Lambton CEO Cover Letter” and “Last Name, First Name, Lambton CEO Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information on Lambton, visit https://www.lambtongolf.com/Home.aspx

 

 

Executive Search: General Manager & Chief Operating Officer for Point Grey Golf & Country Club

Date:

                       

General Manager & Chief Operating Officer
Point Grey Golf & Country Club
Vancouver, BC

The Club

At its core, Point Grey is defined by those who belong to our club.
It’s been that way for the past century.
It will be that way for the next one, too.

Point Grey Golf & Country Club is a prestigious private golf club located in Vancouver, British Columbia, Canada. Founded in 1922, the Club has a long history and is known for its beautiful course and high-quality facilities.

The Club features an 18-hole championship golf course that has hosted amateur and professional tournaments, including most recently the Canadian Amateur in 2022. The course is well-maintained, offering a challenging yet enjoyable experience for golfers of all skill levels.

Besides the golf course, the Club offers an exceptional, state-of-the-art practice facility called “The Farm” which complements the golf course perfectly. It was among the first clubs in North America to offer a TrackMan Range which provides extremely detailed swing and shot data. The Farm was completed in 2020 and offers all-season teaching facilities, becoming a very popular amenity among the membership. The Club also offers several dining options which have become a central component of the Club, including recently-refreshed indoor dining and a picturesque outdoor patio. The clubhouse is home to a fitness facility with state-of-the-art cardio equipment and other fitness hardware for member usage.

Mission:

To provide members with an exceptional private club experience by offering superior facilities, services and programs; while at the same time promoting friendship, participation and competition.

Vision:

A premier private club that:

  • Is built upon golf as the foundation of Club activities;
  • Serves a multi-generational membership by offering a range of social and recreational activities;
  • Consistently delivers high quality, easily accessible, facilities, services and programs; and
  • Provides a unique and harmonious environment for the enjoyment of families, children and adults.

Club Facilities:

  • 18-hole championship golf course
  • The Farm, best in class practice facility
  • Dining options including a picturesque outdoor patio and recently-refreshed indoor dining
  • Fitness area

Club Overview:

  • Active adult golf members: 900
  • Total members: 1,350
  • Initiation fee: $70,000
  • Annual dues: $8,000
  • Gross revenue: $9.4M
  • F&B revenue: $2M
  • Average member age: 52.3
  • Rounds of golf annually: 40,996 (2022)
  • Full-time equivalent employees: 60
  • Total active employees: 100

The Position

Role Summary

The GM/COO is responsible for the management of all aspects of the Club’s operations and activities and the implementation of strategy and policy directives given by the Board of Directors. The GM/COO reports directly to the Board.

Primary Job Responsibilities

  • Leading a world-class golf facility, ensuring an exceptional member and staff experience, and assisting the Board in creating a long-range strategic plan.
  • Hire, train, motivate, evaluate, appropriately compensate, inspire, lead, discipline and terminate staff in a professional and equitable manner including setting annual objectives for staff.
  • Expending monies and making financial commitments on behalf of the Club within budgeted limitations.
  • Administering Club rules and reporting member infractions or violations.
  • Guiding and assisting the Board in the development and formulation of Club strategies and policy.
  • Working with committees, as needed, to facilitate the formulation and execution of short- and long-term programs.
  • Attending all Board Meetings and where appropriate, attending Committee meetings.
  • Developing performance objectives and measures of progress.
  • Performing such other duties as the Board may specify.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder who possesses the following core competencies, experience and attributes:

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • An ability to implement capital improvement projects, and drive to identify industry best practices and achieve key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven and service culture attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • Experience as a leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Experience developing and implementing strategic plans, including overseeing the development of large capital improvement projects.
  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • Extremely skilled in financial and budgeting processes.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 1st, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Point Grey GM Cover Letter” and “Last Name, First Name, Point Grey GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Point Grey Golf & Country Club, visit https://pointgreygolf.com/

 

Executive Search: Assistant GM at The Minikahda Club

Date:

ASSISTANT GENERAL MANAGER
THE MINIKAHDA CLUB
Minneapolis, MN

The Club

Located minutes from downtown Minneapolis, MN, The Minikahda Club is much more than a collection of amenities. The Club experience is focused on providing superior social and recreational experiences based on the values of family, fellowship, integrity, respect, and inclusiveness.

Founded in 1898, The Minikahda Club is the oldest country club west of the Mississippi and a premier club in the region. The City of Minneapolis has grown up around Minikahda. A group of young picnickers were so impressed by the spot they found atop a hill overlooking Lake Bde Maka Ska, they acquired the land and set out to form a club for social functions and golf. The name Minikahda comes from the Dakotah, a combination of two words meaning, “by the side of the water.” The Club logo, in fact, depicts a Native American shield, similar to the artifact framed in the Clubhouse.

The Minikahda Club is a year-round full-service club with a vast offering of social, dining and sport activities. The Club has approximately 1,275 members, comprised of approximately 475 families and a single class of membership. From a financial standpoint, the Club is debt-free, has a substantial reserve fund, a waiting list for membership and is well positioned for success.

The historic Donald Ross designed golf course has played host to a number of major events including the 1916 US Open, the 1927 US Amateur, the Walker Cup in 1957, the Women’s Amateur in 1988, the Curtis Cup in 1998, and the US Senior Amateur in 2017. The course is ranked among the best in the state by Golf Digest and was ranked #102 in Golfweek’s Top classic courses in 2020.

In 2018, the classic Ross designed golf course was re-grassed, and the golf shop was replaced with a new building that provides a year-round practice facility. A modernized pool snack bar and a new lakeside bar on the second floor of the Clubhouse was also added at the same time.  Currently, the Club is in the process of developing a long-term strategic and facilities master plan.

Members enjoy a variety of racket sports including tennis and paddle tennis. The tennis and paddle tennis programs are designed to appeal to newcomers and seasoned players alike.  A full calendar of clinics, mixers, and socials provides ample opportunities to meet new players and make new friends.

The pool is a very popular member amenity enjoyed by all from Memorial Day to Labor Day. Located on the edge of a hill with breathtaking views of Lake Bde Maka Ska and downtown Minneapolis, members enjoy swimming programs, relaxation and dining poolside.

At the heart of Minikahda is the beloved 60,000 square foot Clubhouse.  The Club offers multiple dining rooms for every gathering, from the formal Dining Room and intimate patio overlooking Lake Bde Maka Ska, to a family friendly Grille as well as 1898, the newly added adult-only bar with beautiful views of the lake and downtown Minneapolis. Multiple outdoor terraces and a deck with spectacular views highlighted by incredible cuisine prepared by our culinary team are all part of why Minikahda members and guests consider The Minikahda Club one of the best places to dine in the Twin Cities.  The Club also boasts a beautiful ballroom for significant life or member events. Indoors, outdoors, big or small, whatever the need, we are humbled and honored to serve our members and guests.

The Minikahda Club Overview:

  • 1,275 Members (approximately 475 families)
  • Initiation Fee: $75,000
  • Annual Dues: $10,000
  • $10.5M Gross Volume
  • $5.5M Annual Dues
  • $5.2M Gross Payroll
  • $3.2M F&B Volume pre-COVID-19
  • Peak Season: 300 Employees; Off-season: 120 Employees
  • 13 Board Members
  • Average age of members is 52

The Assistant General Manager Position

The Assistant General Manager is ultimately responsible for all clubhouse, food and beverage, aquatics, and facilities operations daily, including the general housekeeping over these areas. The Assistant General Manager is responsible for all aspects of the operation in the absence of the General Manager/COO and performs specific tasks as requested.

This managerial position works closely with, and reports directly to, the General Manager/COO, and provides quality leadership and contributes to the positive atmosphere of the Club and associated operations. He/she will also prepare annual department budgets in concert with the GM/COO.

The AGM will enhance the “club culture” and is responsible for the dissemination of hospitality, friendliness, and goodwill among members, guests and staff. His/her goal is always to help members and guests enjoy the facilities and events of the Club. In addition to building relationships with Club members, guests, and employees, he or she provides support to the respective committees and advisory groups as well. Being the “public face” of these operations with a hands-on approach and an understanding that full member and staff engagement is critical to success in this position.

The AGM consistently provides anticipatory hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef and Food & Beverage Director is very important to this position to ensure collaborative, innovative, harmonious relationships between front and back of house operations.

Primary Responsibilities

Member Services:

  • Consistent sincere and significant engagement of members, highly visible to members and staff in the dining areas of the club is of the utmost importance. The AGM is ultimately responsible to ensure that all member dining and club events are well-conceived and executed along with all amenities.
  • Provide quality leadership in a positive and upbeat manner for the members, guests and staff.
  • Create and maintain a first-class service culture throughout the club campus and its amenities.
  • Address and resolve all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations:

  • Oversee the recruiting, hiring and development of clubhouse and various food service venue personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provides for training and future development of all subordinate managers and supervisors subject to budget approval by the General Manager/COO. Instill the concept of being “team players” in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensures that a positive spirit and healthy work environment exists throughout the club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective communication program where employees are treated in a fair, structured and consistent manner.
  • Function as an administrative and communication link between departments in the club.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to position The Minikahda Club to be a preferred employer of choice in the community.

Financial Management:

  • Works jointly with the Controller and General Manager/COO to prepare the annual operating and capital budgets for all clubhouse and service operations, assists in managing and controlling the operations to attain the desired results.
  • Monitors the budget each week/month and directs the taking of corrective action as necessary to assure that the budgeted goals are attained.
  • Provides input to all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Responsible for all labor cost payouts and maintains them within the constraints of the budget and through close coordination and with approval from the General Manager/COO and Controller.
  • Monitors payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervises the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management:

  • Displays very hands-on approach and leads the staff by example. Must be approachable to staff, members and guests.
  • Assists the General Manager/COO in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Works with Human Resources to develop long term staffing needs for area of responsibility.
  • Responsible for the hiring, discipline, termination and documentation of all clubhouse and service staff.
  • Reviews all accidents, works with HR and Safety Committee in completing accidents reports and implementing improved procedures.
  • Attends meetings of senior management and carries out directives because of these meetings and any other requests of the General Manager in a timely manner.
  • Serves as an ad-hoc member of appropriate club committees and advisory groups.
  • A warm personality, a sense of humor and the ability to work effectively with all levels of the internal staff and members.
  • Works with Executive Chef, Food & Beverage Director and others to develop P&L statements prior to each event, makes appropriate notes following events and files information for future use.
  • Works with Executive Chef on menu development.
  • Works with the F&B Team to organize and market special club events.
  • Furthers his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the General Manager/COO participates in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to The Minikahda Club.

Operational Responsibilities:

  • Understands and abides by The Minikahda Club policies and departmental procedures. Suggests changes and may direct the implementation of change.
  • Provides content for and manages communications and marketing information for department.
  • Assures that the Clubhouse operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminates information effectively and coordinates activities between departments on a timely basis.
  • Keeps the General Manager/COO informed of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversees inventory management throughout departments and completes a periodic china, glass and silver inventory to maintain par levels.
  • Coordinates and approves all entertainment in consultation with General Manager/COO and others.
  • A sharp eye for detail in the overall management of the operation.
  • Responsible for regularly reporting of performance and financial data, i.e. weekly report to General Manager/COO.

Direct Reports

Executive Chef, Food & Beverage Director, Catering Director, Member Engagement Director, Pool, Locker Room, Housekeeping and Valet Teams.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, June 23, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Minikahda Club AGM Cover Letter” and “Last Name, First Name, Minikahda Club AGM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about The Minikahda Club, please visit www.minikahdaclub.org.

 

Executive Search: GM/COO at Grandfather Golf & Country Club

Date:

GENERAL MANAGER/CHIEF OPERATING OFFICER
GRANDFATHER GOLF AND COUNTRY CLUB
Linville, NC

 

THE CLUB

The history of Grandfather Golf and Country Club starts in 1885 when businessman Hugh MacRae first viewed the Linville River Valley and the rugged peaks of Grandfather Mountain. MacRae was so awestruck by the area’s natural beauty that he immediately wrote his father, Donald MacRae of Wilmington, N.C., for support to purchase a tract of land. The tract, which stretched from Pineola past Linville Gap, encompassed all of Grandfather and Grandmother Mountains, Linville Ridge, lnvershiel, part of Sugar Mountain, and what is now Grandfather Golf and Country Club.

Donald MacRae consented to the purchase, and along with a few other investors, including department store founder of Philadelphia John Wanamaker, Linville Improvement Company was formed. By 1889, Hugh MacRae had purchased a total of 15,570 acres, mostly from S.S. Lenoir, for whom the city of Lenoir is named.

The area quickly became a popular summer resort for golf and health and is a visual reminder of MacRae’s native Scotland. By 1944, Linville Company sold 3,000 acres to the Linville Resorts Property Owners Association. Included in the sale were the golf course designed by Donald Ross (creator of the Pinehurst Golf Club), Eseeola Lodge, horseback riding facilities, and the townsite of Linville. In 1952, the Linville Company was dissolved, and the remaining 11,000 acres were divided between four family members, including Mrs. Hugh MacRae, daughter Agnes MacRae Morton, as well as Agnes’ children, Agnes Morton Cocke Woodruff and Hugh Morton.

Aggie’s share of the lands included 1,958 acres in the Linville River Valley, two miles north of Linville. Having spent most of her summers growing up in Linville, her love of the High Country remained strong. Aggie, a three-time state ladies’ amateur golf champion, invested her inheritance, and – with the help of highly-respected golf course designer Ellis Maples and cofounders Hugh Morton, her brother, and John Williams, their friend – her vision turned to reality with the opening of Grandfather Golf and Country Club in 1968, where friendly amenities surround some of the best mountain golf in the world.

Vision Statement: “To be one of the pre-eminent, family-oriented clubs in the Southeast.”

 

 

GRANDFATHER GOLF AND COUNTRY CLUB OVERVIEW

 

  • 480 Members: capital of 434, club/social of 28, legacy of 18
  • Initiation Fee of $85,000
  • Annual Dues: $18,100 for club operations and capital expenses and $4,500 for village fees
  • Budgeted total expenditures for fiscal year 2021 of $15 million (includes club, capital, and village)
  • Food and beverage volume of $1.5 million
  • Gross payroll of $6 million
  • Strong balance sheet and positive cash flow
  • 220 employees (165 seasonal, 55 year-round)
  • Nine board members plus one ex-officio
  • Average age of members is 67
  • Championship Golf Course ranked second in North Carolina and first in the West Regional ranking and first among private courses in North Carolina per the North Carolina Golf Panel
  • Club community ranked seventeenth in the top 200 resort communities in the U.S. by GolfWeek
  • Grandfather Village is an incorporated municipality

THE GENERAL MANAGER/CHIEF OPERATING OFFICER POSITION

The General Manager (GM) has total operational responsibility for the club and reports to the president of the club, who also chairs the board of directors. The GM oversees a country club with two golf courses, multiple dining venues, and a broad array of other amenities. Further, the GM has comparable responsibilities to a city or county manager as it pertains to overseeing all aspects of the incorporated municipality of Grandfather, including managing common property and infrastructure, maintaining roads, operating a state-regulated water/sewer utility, and providing security services. Finally, the GM directs a real estate operation that markets and sells residential properties within the village and that supports the attraction of new members.

Primary Responsibilities

 

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
  • Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies
  • Direct the recruiting and training of all staff
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system
  • Assure that the highest standards are set and achieved in providing member service and satisfaction
  • Ensure that the club is operated in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality, and environmental statutory law compliance
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business
  • Ensure that the committees established by the board are well-supported and operate in accordance with board-approved policies and directives
  • Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
  • Ensure that the board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
  • Interact with local community leaders and organizations
  • Perform other duties and functions as the club board may direct that are consistent with this job description

Direct Reports

 

  • Chief Financial Officer
  • Manager of Human Resources & Administration
  • Director of Agronomy
  • Director of Golf
  • Director of Recreation
  • Head Tennis Professional
  • Head Croquet Professional
  • Director of Security
  • Director of Facilities and Infrastructure
  • Clubhouse Manager
  • Executive Chef
  • Communications Director
  • Membership Coordinator
  • Manager of Community Housekeeping
  • Head Broker of Grandfather Club Properties

Core Leadership Competencies

 

  • Ability to define a simple and understandable vision of success for the management team
  • Ability to see the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies
  • Ability to focus on the essentials, to attend to detail, and to follow through on decisions
  • Ability to create a sense of followership among subordinates
  • Ability to attract and develop a strong supporting management team
  • Ability to demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner
  • Ability to articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Ability to cope with day-to-day pressures and maintain a healthy and positive culture

Candidate Qualifications

 

  • A minimum of 7 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available August 1, 2021.

 

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

 

Inquiries:

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, May 12, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Grandfather GM/COO Cover Letter” and “Last Name, First Name, Grandfather GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

For more information about Grandfather Golf & Country Club, please visit www.grandfatherclubnc.com.

Menu