Tag: employment and recruitment

Executive Search: Director of Golf for Westmount Golf & Country Club (FILLED)

Date:

Director of Golf
Westmount Golf & Country Club
Kitchener-Waterloo, Ontario, Canada

The Club

Westmount Golf & Country Club offers a world-class experience in the heart of Kitchener-Waterloo (K-W).

Westmount is a vibrant community, a premier private club with a tradition of excellence in sporting and social activities for their members, their families, friends and guests. At Westmount, people of all ages come together in a welcoming atmosphere to be active and build longstanding relationships. Westmount is a place to make memories that will last a lifetime.

Westmount has long been regarded as one of the best private clubs in Canada.  The club is based around one of the best golf courses in Canada, ranked 13th in the country by SCORE Golf. The club has award-winning golf, wonderful practice facilities, a history of holding the country’s top tournaments, great tennis in the warm months, curling in the winter, and tremendous dining year-round.

The Golf Facilities

Designed by renowned architect Stanley Thompson, Westmount is one of Canada’s premier golf facilities with a stunning 18-hole championship course. Since its opening in 1931, Westmount has been consistently ranked among the top 15 courses in Canada. The gently rolling terrain of our parkland course guarantees a great golf experience each time.

The Position

Westmount is seeking a well-qualified, dynamic individual to oversee the total golf operation and services offered including the golf shop, golf services areas, golf cart fleet and supervisor of golf operations staff.

The Director of Golf will develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.  Although the Director of Golf will rely on the staff to operate the daily activities, the Director of Golf will be responsible for overall performance metrics and service, including and not limited to the following:

Primary Responsibilities:

  • Recruitment, training, development, performance management and leadership of golf operations staff.
  • Working with the General Manager and Controller, preparation and oversight of all fiscal areas and performance for the golf operations including the capital and operating budgets, annual business plan, forecasting and monitoring.
  • Work with the golf operations staff, club management team and various member committees, to develop and implement merchandising, programs, club tournaments, leagues, coaching and lesson programs and outside events.
  • Oversight of the purchasing, merchandising, sales and marketing, inventory management, and financial performance of all aspects of the golf shop.
  • Oversight of the golf reservation system, starting procedures, tracking and monitoring play on the golf course. Enforce all rules and regulations governing golf course usage.
  • Representation of Westmount to members, staff and external agencies.  The Director of Golf is engaged in new member recruitment and orientation as well as experience enhancement for existing members.
  • Oversee the development of operating procedures and training manuals for the golf operation in conjunction with the Human Resources Manager.
  • Coordinate plans with the Food and Beverage Manager for all on-course food and beverage, banquets, outside events, and catering for all golf functions.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Develop and oversee an innovative tournament schedule and golf activities program that is appealing to all member demographics and skill levels.
  • Develop and oversee golf instruction, clinics, golf schools, and player development programs for all members.
  • Play golf with members of all skill levels, demographics and genders as time and duties permit.

Candidate Profile

The Director of Golf reports to the General Manager.  Given the leading role this individual will play in achieving the strategic objectives of Westmount, it is essential that the successful candidate possess the following core competencies, experience and attributes:

  • Class A member of the PGA of Canada with Director of Golf/Head Professional or comparable experience preferred.
  • A dynamic leader with the ability to maintain a strong team by motivation and leading by example.
  • Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes. Excellent communication skills.
  • Highly visible leader with friendly and outgoing personality and focus on member service.  A leadership style that lends itself to being the ‘face of the golf experience.’
  • An out of the box thinker determined to be innovative in the modern world of golf operations.
  • An ability to work collaboratively with the active volunteer base at the club to achieve results.
  • An understanding of a private member-owned club culture.
  • A demonstrated ability to manage all aspects of the golf retail business.
  • Proficient instructor well-versed in the latest club fitting and teaching technologies.
  • Ability to organize and oversee annual golf event fixtures and programs including participation in the internal marketing and administration of the events and programs.
  • Strong administrator with excellent organizational skills.
  • Ability to implement, enforce and maintain all policies, programs and plans as established and communicated through the General Manager.
  • Ability to market, schedule and manage any external competitions and events.
  • Provide support for prospective member sales, new member integration and membership retention programs.
  • Maintain and promote a well-respected and professional image within the Club, the industry and community.
  • A keen interest in continuous learning and professional development in the industry.
  • Proficient with Microsoft Office Suite and related software such as Jonas, Golf Genius, etc.
  • A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.

Compensation

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary and benefits.

Note

The current Head Golf Professional will retire on December 31, 2021.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by November 3, 2021.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Westmount Resume” and ‘Last Name, First Name, Westmount Cover Letter”) respectively to:

Michael Gregory, Partner and George Pinches, Director

GGA Partners, Inc.

execsearch@ggapartners.com

For more information on Westmount Golf & Country Club, please visit www.westmountgolf.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

Executive Search: Chief Operating Officer/General Manager for Belle Haven Country Club

Date:

CHIEF OPERATING OFFICER/GENERAL MANAGER
Belle Haven Country Club
Alexandria, Virginia, USA

The Club

Belle Haven Country Club and the surrounding Belle Haven residential community began together in the early 1920’s when David Janney Howell, a civil engineer from Alexandria, purchased the land from owners Mrs. Thomas Wilfred Robinson, Sr. and her brothers. When the transaction was complete, Howell set up two corporations, one to construct a golf course and club and the other to develop a residential subdivision. The land was deeded to the Club on September 1, 1924.

The name Belle Haven is also part of history. When Scottish pioneers settled along the Potomac River in the early 1700’s, they named the settlement after their favorite countryman, the Earl of Belhaven. This early settlement thrived along the Potomac River as a port and was later renamed Alexandria. The Belle Haven Country Club has now become part of the fabric of Alexandria growing together throughout the 20th and into the 21st century.

From the modest beginnings in 1924 to the new 64,000 square foot Clubhouse, Belle Haven has grown to meet the needs of its members. The Clubhouse offers a variety of dining options including formal and informal restaurants, family dining, Bar and Bar Lounge, Terrace and Patio dining along with the Hilliard Room and the relaxing 19th Hole. For special occasions and meetings, Belle Haven offers a beautiful ballroom with views of the golf course. We host banquets and meetings in our spacious Potomac Room with spectacular views of the Potomac River.

Our Athletic Facility houses a complete fitness center and aerobics room along with five indoor DecoTurf tennis courts, a Tennis Pro Shop, Children’s Activity Center, seasonal swimming pool, men’s and ladies’ locker rooms with steam and sauna, a year-round restaurant known as the Center Court Cafe and the famous outdoor Sharks Cafe open throughout the summer season. We have eight outdoor, clay tennis courts and two seasonal platform tennis courts available for our members and their guests.

Vision Statement

To provide a lifelong haven for our members, their families and guests where they can enjoy social, dining and recreational activities in outstanding facilities with a professional staff, consistent with the expectations of our culture and traditions.

Mission Statement

To be a premier, full service, family oriented, private country club committed to excellence. 

Belle Haven Country Club Overview

  • 1105 Members
  • Initiation Fee ($85,000)
  • Annual Dues ($8,676)
  • $12.78M Gross Volume
  • $6.12M Annual Dues
  • $2.32M F&B Volume
  • $6.39M Gross Payroll
  • 244 Employees
  • 13 Board Members
  • Average age of members is 59

The COO/GM Position

The General Manager/Chief Operating Officer manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government, and industry. Coordinate and administer the club’s policies as defined by its Board of Directors. Develop operating policies and procedures and direct the work of all department managers. Implement and monitor the budget, monitor the quality of the club’s products and services and ensure maximum member and guest satisfaction. Secure and protect the club’s assets including facilities and equipment.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
  • Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies
  • Direct the recruiting and training of all staff
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system
  • Assure that the highest standards are set and achieved in providing member service and satisfaction
  • Ensure that the club is operated in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business
  • Ensure that the committees established by the board are well-supported and operate in accordance with board-approved policies and directives
  • Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
  • Ensure that the board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
  • Interact with local community leaders and organizations
  • Perform other duties and functions as the club board may direct that are consistent with this job description

Direct Reports:

  • CFO
  • Director, Member Services
  • Golf Course Superintendent
  • Head Golf Professional
  • Assistant General Manager
  • Director of Membership and Communication
  • Director of Tennis

Core Leadership Competencies:

  • Ability to define a simple and understandable vision of success for the management team
  • Ability to see the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies
  • Ability to focus on the essentials, to attend to detail, and to follow through on decisions
  • Ability to create a sense of followership among subordinates
  • Ability to attract and develop a strong supporting management team capable of ensuring a smooth transfer of responsibility when tasks are delegated.
  • Ability to demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner
  • Ability to articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Ability to cope with day-to-day pressures and maintain a healthy and positive culture

Candidate Qualifications:

  • A minimum of 7 years of progressive leadership and management experience in a private club, hospitality, and leisure environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required.

Salary and Benefits:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 27, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Belle Haven GM/COO Cover Letter” and “Last Name, First Name, Belle Haven GM/COO Resume”) respectively to execsearchus@ggapartners.com. Please email résumé with references.

Lead Search Executive

For more information about Belle Haven Country Club, please visit www.bellehavencc.com

 

 

Executive Search: General Manager for Hollyburn Country Club

Date:

GENERAL MANAGER
Hollyburn Country Club
Vancouver, British Columbia, Canada

 

Hollyburn Country Club

Situated mountainside, overlooking downtown Vancouver, on 42 acres of West Vancouver’s renowned British Properties, sits Hollyburn Country Club (“Hollyburn” or “the Club”). Hollyburn’s facilities are unmatched and award winning. For members, the Club is a home away from home and a private hub for activity, sport, dining, entertainment, socialization and business. A place that brings a unique sense of belonging.  Established in 1960, the Club has over 7600 members.

Hollyburn is committed to being a private country club that meets the needs of members of all ages. We deliver exceptional member experiences by continuously improving our services, facilities and programming. In pursuing our vision, we will ensure that Hollyburn is a premier athletic facility that provides exceptional recreational, competitive and social opportunities in a safe, respectful, friendly and family-oriented environment.

Facilities

First and foremost, Hollyburn Country Club is a sports club, offering 25 tennis courts offering all 3 tennis surfaces, 7 squash courts, 2 swimming pools, state of the art fitness facilities, 2 ice sheets, 7 badminton courts, indoor and outdoor pickleball courts, a wellness centre including physiotherapy, massage therapy and esthetics, child minding and preschool programming, and more. Hollyburn caters to the modern family and its demanding lifestyle. Members enjoy a full array of recreational and fitness programming for every member of the family. Hollyburn’s athletic programs cater to all ages and levels and are led by highly-qualified coaches.   Hollyburn’s bar, grill and dining room are hubs of social activity.

To learn more about Hollyburn, visit www.hollyburn.org.

The Position

The General Manager (GM) is the senior management position reporting directly to the Board of Directors through the Chair of the Board (President) of Hollyburn Country Club. The GM is responsible for developing and communicating a shared vision, building the strategy, as well as managing membership and operations and infrastructure to ensure the long-term sustainability and financial success of the Club.

Hollyburn Country Club is seeking a GM who is dedicated to being the best and is willing to deliver exceptional member recreational, competitive and social opportunities in a safe, respectful, friendly and family-oriented environment to a diverse membership.

The GM will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Embody the Club’s core values: be energized at all times; display a Service-First attitude; and maintain excellence in daily interactions with Club members, guests, and staff.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and service provided by the Club to ensure a high level of member satisfaction.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests.   Responsible for initiating membership research and keeping current on all social, demographic, and corporate trends that impact the Club’s ability to meet its objectives.
  • Ensure all new Club members are “met” and properly oriented to the Club.  It is important for the GM to be visible and accessible to members.

Operational Excellence:

  • Develop and implement best-in-class and industry leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Chief Financial Officer (CFO), prepare and execute the financial plan for the Club.
  • Monitor and stay current with industry trends and ensure Hollyburn implements improvements as required.
  • Act as a catalyst in the development of a Strategic Plan that charts the future course of the Club. The plan will be updated on an annual basis and will act as the framework in which the Club is operated.  The achievement of the key objectives in the plan will be the primary responsibility of the GM.
  • Develop and implement an Annual Business Plan in the context of the Strategic Plan. Regularly update the Board on progress relative to both the Strategic and Annual Business Plans.
  • In conjunction with the Board, establish an annual list of performance objectives and means of performance measurement for the General Manager and their Direct Reports in the context of the Club’s Strategic and Annual Business Plans and Budgets.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Leadership:

  • Maintain and develop a management philosophy that recognizes Hollyburn’s employees are a key part of the foundation of the Club’s success in delivering a great membership experience and competitive advantage.   Actively promote a positive work environment where teamwork is emphasized in a safe, motivating work environment.
  • Develop and monitor Human Resource policies consistent with the Board’s desire to treat employees fairly at all times and comply with all laws and regulations.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Manage and clearly define Direct Reports’ goals and objectives.  Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Chair of the Board, Board, employees and members.  Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of Club operations, and share in the Club’s overall success.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members and groups that may use facilities.
  • Maintain a high profile both inside and outside the Club among stakeholders, members, and the community.
  • Ensure the Board has all the information and support necessary to exercise their governance responsibilities.

Direct Reports:

Chief Financial Officer, Chief Operations Officer, Chief Experience Officer (CXO), HR/EA Executive Assistant/Human Resources Manager, Director, IT & Accounting and Director of Engineering.

Candidate Profile

The General Manager will report to the Board of Directors through the Chair of the Board.  Given the leading role this individual will play in achieving the strategic and business objectives of Hollyburn, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dynamic leader with the ability to build strong teams by motivating staff and leading by example. Ability to provide direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

Member Service:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a premium private club.
  • Ability to set and maintain high standards for all facilities, services and communications.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Confident and capable of clear and effective two-way communication with individuals and groups including stakeholder and public meetings.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic, and competent professional who is a “doer” and a “take- charge” person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience operating at a senior level in the customer service environment in one or more of the following sectors: a multi-sport, family club or other similar top tier multi-sport facility; hospitality; resort/recreational; or public sector where there is a wide range of services to a diverse customer base.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A Certified Club Manager designation (CCM) is preferred.

Note:

An interim leadership person has been appointed.  However, the permanent Club leadership position will be filled as soon as Board decisions are made on the successful candidate for the permanent posting.

Compensation:

The Club provides an attractive compensation package, commensurate with experience and track record, which will include a competitive base salary, performance incentives and other senior employee benefits.

Inquiries:

Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 15, 2021.  

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hollyburn Resume” and ‘Last Name, First Name, Hollyburn Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

Executive Search: General Manager for Minneapolis Golf Club

Date:

Minneapolis Golf Club logo

GENERAL MANAGER
Minneapolis Golf Club
St. Louis Park, Minnesota

Minneapolis Golf Club photo

 

Our Club

Founded in 1916, Minneapolis Golf Club is a member-owned club located just seven miles west of downtown Minneapolis. The centerpiece of our Club is our Willie Park Jr./Donald Ross golf course, representing one of the finest tracks in the Upper Midwest. Our golf course provides an experience that has drawn the admiration of generations of golfers for its eminent playability, imaginative layout and supreme walkability.

The MGC golf experience also features a picturesque short game practice area, convenient driving range, indoor swing simulator, and perhaps most notably an inclusive, active and family-friendly membership who share a passion for golf and welcome players of all ages and abilities.

Beyond golf, MGC offers members, their guests and families a myriad of social activities along with indoor and alfresco dining options at the Grill and poolside and an Olympic-size pool and patio area that serves as the center of family sun in the summer.

Improvements & Future Plans

A comprehensive multi-million-dollar enhancement to the golf course, completed in 2020,  replaced every blade of grass on our classic layout. The update added modern improvements, including new bent grass tees, fairways and greens, a state-of-the-art irrigation system, improved drainage systems on the greens, thicker rough, larger green complexes and inventive hole locations. This approach carefully balanced the original design integrity of the course with the evolving demands of modern players.

In 2021, the Club embarked on the development of a 5-Year Strategic Plan. This process involved a top-to-bottom examination of our market position, operations, membership structure, utilization, communications efforts and our finances to develop a set of strategic initiatives that serve as our guide to meet the needs of our existing members as well as those who will join us in the future.

Minneapolis Golf Club amenities

Minneapolis Golf Club Overview

  • 394 memberships (Golf: 310, Social: 73, Other [Honorary, Clergy]: 11)
  • Initiation fee (Resident Member Golf: $25,000)
  • Annual Dues (Golf: $9,749)
  • $4.70M Gross volume
  • $2.60M Annual dues
  • $1.50M F&B volume
  • $2.60M Gross payroll
  • 135 Employees in-season; 50 off-season
  • 9 Board members
  • Average age of members is 52

The General Manager Position

Reports to the Board and coordinates with the President of the Board on a regular basis. The General Manager implements the policies established by the Board of Directors and the Club’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas. This includes the preparation of the annual operating and capital budgets as well as  management of operations to attain the desired results.

Coordinates all management functions and works in concert with committee chairs to assist them in the development of proposed policies, programs, events, etcetera.

Serves as the lead coordinator of programming and development of synergy among all departments. Overseeing the internal and external marketing strategies for membership growth and member engagement is a critical part of the position.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff, setting the tone for consistently treating members with first class of hospitality. It is also the responsibility of the General Manager to communicate this expectation to the entire staff.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the Board and committees.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Maintain a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communications, with the ability to utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred or in pursuit of.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 13, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Minneapolis Golf Club GM Cover Letter” and “Last Name, First Name, Minneapolis Golf Club GM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about the Club, visit www.minneapolisgolfclub.com

 

 

 

Executive Search: General Manager for Beaconsfield Golf Club

Date:

 

GENERAL MANAGER
Beaconsfield Golf Club
Pointe-Claire, Quebec, Canada

 

Beaconsfield Golf Club

The Beaconsfield Golf Club is the only private golf club on the island of Montreal, the second most populated city in Canada. Founded one hundred and seventeen years ago, it has played an important role in Canadian golf, having hosted many national and international golf events including two Canadian Opens, four LPGA events, and more recently, the Canadian Amateur Championship. The Club prides itself on the quality and setting of the golf course and its historic clubhouse. Beaconsfield is a family and business friendly club and an integral part of the West Island community.  Club facilities include an 18-hole golf course, extensive practice facilities, pro shop and full clubhouse services.  Its membership levels and financial position remain sound in an increasingly competitive marketplace.

To learn more about Beaconsfield Golf Club, visit here.

The Position: General Manager (GM)

Beaconsfield Golf Club is seeking a General Manager responsible to the Members of the Club and its day-to-day operations in accordance with the strategic, financial and operational direction set by the Board. The GM reports to the Board of Directors through the President.  The GM is expected to play an important role in the continuing development and execution of the Club’s vision and strategic plan. The GM shall manage all aspects of the Club including activities and relationships between the Club and its members, guests, employees, community, government and industry.

Responsibilities:

  • Be a highly visible face of the Club. Develop and deliver a consistently excellent experience to satisfy the members expectations in a private golf club.
  • Effectively manage all aspects of the Club’s activities and services provided by the Club to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, by-laws and methods. Direct the work of and support the development of all department managers. The GM oversees external events including a limited number of golf tournaments and family celebrations.
  • In consultation with the Board, Finance Committee and Controller, develop and adhere to annual operating, cash, and capital budgets to deliver short and long-term financial objectives. Prepare forecasts and execute the financial plan for the Club including the development of financial reports to the Board and Finance Committee.
  • The GM will lead organizational planning and development for the Club’s management team and employees and ensure the high standards of quality and service are upheld in accordance with best practices including performance appraisal and performance management.
  • Lead the Club’s human resources, including establishing, initiating, and monitoring personnel policies and overseeing training and professional development programs. Act as a mentor to Direct Reports.
  • Reinforce Beaconsfield’s ongoing leading position, participate proactively in all Board and Board Committee meetings with a view of advising the Board on strategies to continuously adapt to sociological changes and changing demographics
  • Coordinating the marketing and member relations programs to promote the Club’s services and to present to potential members. Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Direct Reports:

Head Golf Professional, Golf Course Superintendent, Controller, F&B Manager, and all clubhouse operations.  The Club employs 100+/- people during the golf season.

Candidate Profile:

Given the leading role this individual will play in achieving the strategic, business objectives and leading the continuing excellence of Beaconsfield Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club to external groups.
  • Experience as a leader in a private golf club environment or other similar top tier golf facility
  • Experience reporting to a board that has adopted a club governance structure, and processes to lead the Club and GM to thrive. Experience developing policy and by-laws.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Experience in the hospitality industry with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Ability to set and maintain high standards for the golf course and all facilities, services, and communications.
  • Analytical with the ability to proactively use data in forecasting and managing revenue and cost.

Interpersonal/Fit:

  • Demonstrate integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with strong verbal and written communication in both official languages.
  • Flexible and adaptable to changing needs in schedule demands and time commitments. There is an expectation this leading role will be present and visible at Club events.
  • Demonstrates energy with a desire to interact and build relationships with the membership.
  • A confident, diplomatic, competent professional who is results driven. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, marketing, human resources, risk management and performance management.
  • Experience managing golf course operations and capital projects.
  • Values marketing (including digital) and its organizational impact.
  • Direct experience and understanding of the operation of a not-for-profit golf course including the hospitality aspects.
  • Incorporates succession planning by preparing staff for key leadership roles.
  • Efficient knowledge of word processing, spreadsheet, e-mail and use of the Internet and social media platforms.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.
  • Evidence of continued professional development.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Thursday, September 23, 2021.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Beaconsfield Resume” and “Last Name, First Name, Beaconsfield Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners, Inc.

 

 

 

George Pinches
Director
GGA Partners Inc.
execsearch@ggapartners.com

 

Executive Search: Assistant General Manager for Highlands Falls Country Club (FILLED)

Date:

Highlands Falls Country Club

ASSISTANT GENERAL MANAGER
Highlands Falls Country Club
Highlands, North Carolina

Highlands Falls Country Club

Our Club

Founded in 1958, Highlands Falls Country Club is a private, member-owned club in Highlands, North Carolina. Perched high atop the Highlands Plateau, where incredible views stretch for miles and miles, is Highlands Falls, a small and close-knit community which has just completed a $3.5 million renovation of the clubhouse to expand outdoor dining and create a unique indoor/outdoor bar and grill area. With updated features, extended dining areas, and sweeping views, it serves as a stylish, luxurious gathering place for members and guests – the response from the membership has been overwhelmingly positive.

Highlands Falls offers all the amenities and activities you’d expect, and then some.  Whether members prefer golf, croquet, pickleball, tennis, bridge, fishing, swimming, dining, working out, tennis, competing in “yacht club” races, or a combination of all of the above, they enjoy their play surrounded by mountain views, an incredible waterfall, and folks who can’t wait to welcome you to the community.

Highlands Falls offers 18 holes of pure golf fun on a dramatically beautiful course, a Croquet Pavilion, a tennis center with three Har-Tru courts and pickleball, all of which offer interactive programs and regular social events. The Club has a Fitness facility that includes a weight room, locker rooms, a group fitness room, and is replete with spa services, personal training, group classes, and a private swim complex. The Pool complex includes the swimming pool and aquatic fitness activities. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge and banquet facilities, and offers engaging activities for all ages, such as the highly popular Bridge program and fun-filled Junior Camp.

Members love to talk about how incredible the dining experience is at Highlands Falls, which offers both casual and formal dining options, well-priced lunch and dinner menus, special theme dinners, phenomenal wine dinners, a la carte brunch every Sunday, and special dietary accommodations upon request. Whether hosting a small private party, throwing a large private event, or entertaining special guests, Highlands Falls provides the perfect combination of private elegance and impeccable service.

Highlands Falls Country Club Overview

– 284 Members (Golf: 187, Other: 97)
– Initiation Fee (Resident Member Golf: $45,000)
– Annual Dues (Golf: $13,086)
– $5.5M Gross Volume
– $3.1M Annual Dues
– $600K F&B Volume
– Nine Board Members
– Average age of members is 73

Highlands Falls Country Club Dining

The Assistant General Manager Position

The Assistant General Manager (AGM) is ultimately responsible for all clubhouse, food and beverage, aquatics, recreation and facilities operations on a daily basis, including the general housekeeping over these areas. The AGM is responsible for all aspects of the operation in the absence of the General Manager/COO and performs specific tasks as requested.

This managerial position works closely with, and reports directly to, the General Manager/COO, providing quality leadership and contributing to the positive atmosphere of the Club and associated operations. He/she will also prepare annual department budgets in concert with the GM/COO.

The AGM will enhance the club culture and is responsible for the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her goal is always to help members and guests enjoy the facilities and events of the Club. In addition to building relationships with Club members, guests, and employees, he or she also provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The AGM consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef and Food & Beverage Manager is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

Primary Responsibilities

Member Services

Consistent, highly-visible, sincere and significant engagement with members and staff in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the AGM to ensure all member dining, amenities and club events are well-conceived and executed.

Provide  quality leadership in a positive and upbeat manner for the members, guests and staff.

Address and resolve all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.


Employee Relations

Manage the seasonal recruiting, hiring and development of clubhouse and various food service venue personnel.

Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.

Provide for training and future development of all subordinate managers and supervisors subject to budget approval by the General Manager/COO. Instill the concept of being team players in all employees. Continue to coach, counsel, and evaluate departmental staff.

Ensure a positive spirit and healthy work environment exists throughout all club operations, one that is free of safety risks and all forms of employee harassment.

Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.

Function as an administrative and communication link between departments in the club.

Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.

Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to position Highlands Falls Country Club to be a preferred employer of choice in the community.

Financial Management

Work jointly with the Controller and General Manager/COO to prepare the annual operating and capital budgets for all clubhouse and service operations; assist in the management and control of operations to attain the desired results.

Monitor the budget each week/month and direct any corrective action, as necessary,
to assure budgeted goals are attained.

Provide input to all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.

Manage all labor cost payouts and maintain them within the constraints of the budget, and through close coordination and approval from the General Manager/COO and Controller.

Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.

Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

Display a strong hands-on approach and lead the staff by example. Must be approachable to staff, members and guests.

Assist the General Manager/COO in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.

Work with Human Resources to develop long-term staffing needs for each area of responsibility.

Responsible for hiring, discipline, termination and documentation of all clubhouse and service staff.

Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.

Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the General Manager/COO. All actions must be carried out in a timely manner.

Serve as an ad-hoc member of appropriate club committees and advisory groups.

Possess a warm personality, a sense of humor and the ability to work effectively with all levels of the internal staff and members.

Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.

Work with Executive Chef on menu development.

Work with the F&B team to organize and market special club events.

Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the General Manager/COO participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Highlands Falls Country Club.

Operational Responsibilities

Understand and abide by Highlands Falls Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of change.

Provide content for and manage communications and marketing information for departments.

Assure Clubhouse operations and campus venues are run in accordance with all applicable local, state and federal laws.

Disseminate information effectively and coordinate activities between departments in a timely manner.

Keep the General Manager/COO informed of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.

Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.

Coordinate and approve all entertainment in consultation with General Manager/COO and others.

Possess a sharp eye for detail in the overall management of the operation.

Report performance and financial data, e.g., weekly report to General Manager/COO in a timely and regular manner.

Candidate Qualifications

Minimum 5 years of progressive leadership and management experience in a private club environment.

Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.

Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, August 20, 2021.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, HFCC AGM Cover Letter” and “Last Name, First Name, HFCC AGM Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

To learn more about Highlands Falls Country Club, visit www.clubhfcc.com

Staffing For Success: Part 3

Date:

Game Plan – Henry DeLozier‘s monthly column in Golf Course Industry Magazine – continues its series on staffing for success with the third of three installments. After looking at how the pandemic has afforded club and course managers the opportunity to reevaluate their teams (Staffing for Success: Part 1) and strategies for finding and hiring the right team members (Staffing for Success: Part 2), we turn to creating a culture that inspires and retains top performers.

Culture: The Secret Sauce of Success

A Supreme Court justice once defined obscenity by not defining it. “I know it when I see it,” Justice Potter Stewart famously said in 1964. It seems that an organization’s culture might fit into the same category: difficult to define, but obvious once illuminated.

The difficulty in defining organizational culture is because it is so many things at once. An amalgamation of personality, values, reputation, purpose, style and traditions framed by a set of written and unwritten rules developed over time and considered inviolable. Put them all in a pot, let them simmer for a while — a few years or maybe a few decades — and what’s left is culture!

Culture then is nothing less than an organization’s heart and soul, and its importance rivals any other asset or advantage. It is the glue that holds the organization together. It inspires loyalty in employees and motivates them to act consistently and pridefully. It influences them to perform at a high level because they feel a responsibility to uphold their end of the cultural bargain.

Culture is also an important factor in retaining top performers. Randstad, the international employment and recruitment firm, lists toxic cultures with poor pay, limited career opportunities, lack of challenging work, lack of recognition and work-life imbalance as the leading reasons people leave their jobs. There is an urgent need to pay attention to the culture growing around your club or course or risk losing top talent.

If this amorphous entity known as culture is so critical, what steps can you take, what keywords can you prioritize for search engines and what KPIs do you elevate to bake it into your organization? If only creating or transforming culture were so easy. Every winning culture is part of a unique set of attributes and characteristics that cannot be invented or imposed. It must be discovered from within.

But that doesn’t mean you should sit back and wait for culture to reveal itself — or for it to form in ways that could be detrimental to your future success. The road to a sustainable and winning culture ensures that employees:

 

  • Understand the club’s/course’s vision and how they contribute to it. When everyone knows where their leaders are steering the ship, it’s much easier to get people onboard and for employees to feel good about rowing.
  • Know how their performance is measured and what their personal success looks like. What results are expected? Are there both quantifiable and qualitative measures?
  • Are consistently recognized for contributions that meet and exceed goals. Nothing is more motivating than recognition in front of colleagues.
  • Recognize a commitment to diversity and inclusion. Employees of color and minorities want to see evidence that their opinions and work is valued and that they’re on a level playing field.
  • Feel that their managers are taking steps to safeguard their health and well-being. In a post-pandemic world, employees want to feel confident that their job is not putting them and their families in danger.
  • Are rewarded through a set of personal, flexible, creative benefits. Baby boomers, millennials and Gen Xers think about benefits and perks differently. To make them meaningful, managers must understand what each employee values most.

In addition to helping retain top performers, an engaging and embracing culture also has competitive advantages, particularly when it comes to sustaining high performance. Bain & Company research found that nearly 70 percent of business leaders agree that culture provides the greatest source of competitive advantage. In fact, more than 80 percent believe an organization that lacks a high-performance culture is doomed to mediocrity.

Culture may not be the easiest thing to define, but you can take steps that encourage a culture in which your organization thrives. You can’t rush culture, but you’ll know it when you see it.

This article was authored by Henry DeLozier for Golf Course Industry magazine.

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