Tag: GM

Executive Search: General Manager/Chief Operating Officer for Bayview Golf & Country Club

Date:

General Manager/Chief Operating Officer
Bayview Golf & Country Club

Bayview is an outstanding, all-season Toronto Country Club that has been a treasured part of members’ lives for nearly 60 years. Centrally located in the GTA, Bayview offers a world-class golf course complemented by exceptional sports, recreation, dining, and social experiences, centered in a modern, full-service family private club setting with tennis, aquatics, and fitness facilities.

In addition to its Top 100 ranked golf course, Bayview features a state-of-the-art indoor practice facility with four TrackMan® units, along with a short game chipping area and putting green, providing a year-round golf experience. Members play tennis and pickleball outdoors in the summer and indoors in the winter on Bayview’s six high-quality Har-Tru courts. The Club offers a range of tennis programs, from friendly daily play to competitive tournaments and inter-club competitions. Bayview is a cottage in the city. Its 13,000 sq. ft. complex features a sparkling, heated swimming pool, sunning deck, swimming lanes, splash pad and wading pool for kids, along with delicious poolside dining. The fitness offering includes a professionally staffed and well-equipped 4,000 sq. ft. gym, studio space, and Wellness services in the two treatment rooms.

Bayview has a rich history and is well-positioned for future success due to its strong and diverse membership roster, industry-leading management team, significant clubhouse and golf course improvements.

THE POSITION

Bayview Golf and Country Club seeks a dynamic and experienced leader to serve as General Manager/Chief Operating Officer (GM/COO). The GM/COO will be responsible for all facets of Club operations, ensuring a premier member experience and the continued success of Bayview as a Tier 1 private club.

This position is an exciting opportunity for a results-oriented individual passionate about the private club industry. The ideal candidate will demonstrate a strong blend of leadership, financial acumen, and interpersonal skills. They will also champion diversity and inclusion, fostering an environment of belonging for all members and staff.

Key Competencies
To succeed in this role, you must demonstrate the following competencies. These same areas will be a focus for performance evaluation, ensuring clear expectations and ongoing support.

Club Governance: Demonstrated understanding of the legal and ethical frameworks that govern private clubs, including member rights/responsibilities, board structures, and regulatory compliance. Experience navigating complex governance issues and ensuring the Club operates with the highest integrity.

Values & Promotes Diversity: A proven record of creating a welcoming and inclusive environment that celebrates our membership’s diverse perspectives and experiences. Building trust and rapport with members and employees from all backgrounds is essential.

Leadership – Interpersonal: A charismatic leader with exceptional people skills, fostering strong relationships with members, staff, and board members. Leverage empathy, active listening, and effective communication to build a collaborative environment, address concerns, and navigate complex situations. Provide clear direction, expectations, and ongoing performance feedback to motivate and empower employees to deliver exceptional service, enhancing the member experience.

Emotional Intelligence: A high degree of emotional intelligence, with the ability to manage one’s own emotions while understanding and responding effectively to the feelings of others. This skill is crucial for building trust and navigating complex situations.

Strategic Management: Demonstrated ability to develop and execute long-term plans that align with the Club’s vision, mission, and competitive landscape. Experience setting clear goals, allocating resources effectively, and measuring progress toward strategic objectives.

Models Hospitality and Service Excellence: A passion for exceptional service that exceeds member and guest expectations. Ability to set ambitious standards for service and ensure staff are well-trained, empowered, and committed to delivering an extraordinary experience that reflects Bayview’s position as a Tier 1 private club.

Leads Change & Supports Innovation: An initiative-taking leader who champions innovative ideas and initiatives that improve the Club’s operations and enhance the member experience. Possesses strong change management skills to communicate and gain stakeholders’ buy-in effectively.

Financial Acumen: A solid understanding of financial statements, budgeting, cost control, and financial analysis specific to the private club industry. Experience in developing and managing budgets, ensuring fiscal stability, and providing sound financial guidance to the Board.

RESPONSIBILITIES

Membership Experience

  • Develop and deliver an exceptional member experience that surpasses expectations and reflects Bayview’s position as a premier club.
  • Oversee all aspects of the Club’s operations to ensure the highest standards of service and activities.
  • Foster strong member relations and develop programs to attract new members and retain existing ones.
  • Ensure a smooth onboarding process for all new members, personally welcoming them to the Bayview community.
  • Maintain a visible and accessible presence throughout the Club, engaging with members and fostering a sense of community.

Our People

  • Cultivate a positive and inclusive work environment that prioritizes teamwork and mutual respect.
  • Develop and manage human resource policies that are fair and compliant with all laws and support employee well-being.
  • Set clear goals and objectives for direct reports, providing ongoing feedback and coaching for continuous improvement.
  • Implement a robust succession planning process to develop future leaders within the Club.
  • Maintain an open-door policy and be readily available to all employees.

Operational Excellence

  • Develop and implement best-in-class operating procedures, programs, and methods across all departments.
  • Lead and mentor department managers, promoting their professional development and supporting their success.
  • Partner with the Board and Finance Committee to develop and execute the Club’s annual financial plan, including budgeting, monitoring financial performance, and taking corrective action as needed.
  • Stay current with industry trends and implement best practices to improve Bayview’s operations consistently.
  • Lead the development of the Club’s strategic and tactical plans, ensuring alignment with long-term goals.
  • Oversee compliance with all applicable legal and regulatory requirements.

Communication

  • Provide clear and timely communication to the Board, President, employees, and members.
  • Actively solicit and incorporate feedback from members and employees on their experience, engagement, and sense of belonging at the Club.
  • Collaborate effectively with the Board to ensure transparency and shared ownership of the Club’s success.

DIRECT REPORTS

Assistant General Manager, Director of Finance, Director of Golf, Activities and Junior Development, Director of Agronomy and Grounds, Clubhouse Manager, Fitness, Wellness and Aquatics Manager, Director of Tennis, and Director of Human Resources.

CANDIDATE PROFILE

Education:
A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Leadership: Proven track record as a senior leader with experience managing a team of direct reports within a private golf and country club, top-tier golf facility, or resort.
  • Industry Knowledge and Passion: Demonstrated enthusiasm and understanding of the unique qualities that define a premium country club experience.
  • Hospitality Background: Hospitality industry experience is a plus.
  • Board Collaboration: Experience working collaboratively with a Board of Directors that utilizes established club governance structures and processes to achieve success for both the Club and the GM/COO.
  • Preferred Credential: A Certified Club Manager (CCM) designation is a valued qualification.

Note: The position is currently vacant.

COMPENSATION

The Club will offer an attractive compensation package commensurate with experience, including a competitive base salary and benefits. The GM/COO also participates in the Club’s performance bonus award program.

INQUIRIES

APPLICATION PERIOD HAS CLOSED.

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

Executive Search: Head Golf Professional for Burlington Golf & Country Club

Date:

 

Head Golf Professional
Burlington Golf & Country Club

Apply Now

Burlington Golf and Country Club (BGCC) is a premier private golf, curling, social, and member dining facility founded in 1922 and located on the shores of Lake Ontario. In 2023, the City of Burlington was ranked first as the most livable city in Ontario and fifth in Canada – BGCC exemplifies why. Our mission is to enrich the lives of our members by providing an exceptional golf, curling and social experience that fosters friendship and fellowship within a safe and secure private setting in a fiscally responsible manner. Our vision is to be the Club of choice by creating a friendly environment, embracing feedback from our members, keeping our facilities and offerings relevant and fresh, caring for our staff and being a good neighbour in our community.

BGCC is a year-round club with a very full and active membership. It is a place where golfers, curlers and social Members can relax among their peers and enjoy the many sport and social activities offered throughout the year. It was recently ranked the 61st best course in Canada by ScoreGolf and currently enjoys a golf waitlist of approximately 115 future Members.

ABOUT THE CLUB

  • BGCC’s Facilities Include:
  • 18-hole Stanley Thompson golf course – currently ranked 61st in Canada
  • 6 curling sheets
  • Newly renovated premium clubhouse including:
    • Formal dining area
    • Expansive casual dining lounge and waterfront patio
    • Two Golf simulators
    • Banquet Facilities

Club Overview:

  • Total members: 1,610
  • Total Shareholders (golf): 662
  • Initiation fee + shareholder price: $45K
  • Annual Shareholder dues: $6,042
  • Annual facility improvement fee: $960
  • Annual dues revenue: $4.48M
    • Golf: $579 M
    • Curl $0.464 M
    • Social $0.442 M
  • Gross revenue: $10.9M
    • Operating and Food & Beverage: $9.79 (Includes dues, carts and green fees)
    • Capital Levies: $.708M
    • Initiation: $.385 M
  • F&B revenue: $4.5M
  • Average member age: 60.2 y/o
  • Rounds of golf annually: 32K

The Position

The role of Head Golf Professional at Burlington G&CC – offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced, and respected professional. The Head Golf Professional is looked upon to set the standard for golf operation by providing world-class programs, services, and leadership. The individual will promote an enthusiastic professional atmosphere focused on Member enjoyment and satisfaction through a visible, accessible, and professional management/leadership style.  The Head Golf Professional will work with the Professional team to address Members concerns, complaints, and compliments, and with the Membership Coordinator to provide new member orientation in a timely manner.

Competencies:

 To be successful in this role, you will need to demonstrate the following competencies. These same areas will be a focus for your performance evaluation, ensuring clear expectations and ongoing support. 

  • Leadership: Strong leadership skills to motivate and inspire staff and players to achieve their best. Create a positive and inclusive environment, delegate tasks effectively, and lead by example through professionalism and a strong work ethic.
  • Instruction and Golf Programming: Develop and oversee golf instruction and player development programs. Deliver clear and personalized golf instruction, catering to individual needs and learning styles. Develop and manage tournament programs for different customer segments.
  • Professional Development: Continuously improve their own skills and coaching techniques. Stay up-to-date on industry trends, technologies, and best practices, actively seeking opportunities to learn through workshops, conferences, and certifications. They may also share knowledge through mentorship or coaching colleagues.
  • Golf Operations & Member Experience: Understanding golf course maintenance principles, work collaboratively with the superintendent to ensure course playability and aesthetics. Maintain practice facilities and identify any maintenance concerns promptly. Enforce golf course regulations and Rules of Golf.
  • Technology and Innovation: Embracing new technologies that enhance the golfer’s experience. This includes launch monitors, swing analysis tools, course management systems, and online platforms.
  • Business Management: An understanding of basic business principles and applies them to the pro shop. This involves setting and managing budgets, controlling inventory, analyzing sales data, and developing strategies to increase revenue and profitability.
  • Marketing and Communication: Promote the course, pro shop services, and instruction programs. Build strong relationships with members and potential customers, utilize various marketing channels to reach target audiences, and communicate clearly and professionally with everyone they encounter.
  • Sustainability: Understand and promote sustainable golf course management practices. This includes water conservation, using environmentally friendly products, educating golfers and staff on sustainability, and minimizing the environmental impact of course operations.
  • Financial Management: Exploring alternative revenue streams and optimizing pricing structures.

Targeted Qualities:

  • Visibility to Members & Guests: Oversee all golf activities, operations, services, and staff scheduling to ensure smooth operations and a positive experience. Building rapport and fostering a welcoming environment by playing golf with members/patrons of all skill levels as time and duties permit. Collaborate closely with the Golf Course Superintendent to ensure optimal course conditions while contributing to a visually appealing and enjoyable course.
  • Develop and oversee golf instruction and player development programs that provide opportunities for members to improve their game, including those for beginners and families. Utilize technology to enhance the member experience (e.g., online booking systems, mobile apps for scorekeeping). Demonstrate diplomacy in enforcing club policies and addressing grievances.
  • Staff Management: Recruit, hire, train, and supervise staff across various roles while building a strong and motivated team. Implement policies, and procedures, conduct staff meetings and provide clear expectations while fostering effective communication.
  • Professional Development & Relationships: Maintain a positive professional image within the golf community and organization. Maintain Professional Membership Status (i.e., PGA, LPGA, CPGA, etc.) while demonstrating expertise and commitment to the profession. Work closely with Golf Committee (Club Governance and collaborating with leadership on club direction). Maintain a close working relationship with other department heads, ensuring seamless collaboration across departments.
  • Financial Management: Assist in budgeting, forecasting, and revenue/expense analysis.
  • Membership Growth & Inclusivity: Catering to diverse demographics (i.e., the needs and interests of women, juniors, and minority golfers) with the goal of expanding the club’s reach and developing programs that attract a wider range of members. Develop and manage tournament programs for different customer segments by creating events that appeal to various interests and skill levels.

Required Qualifications:

  • Minimum 5 years’ experience as a Head Professional or Head Golf Professional.
  • Class ‘A’ member of the PGA of Canada, PGA of America
  • Computer literate: Excel, Word, Golf Genius, P.O.S. programs
  • Possess the highest level of understanding in the rules of golf, tournament formatting, scoring, and handicapping.

Compensation:

Burlington will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application:

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by July 21st, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Burlington HP).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

 

 

 

 

Executive Search: General Manager for Country Club of Charleston

Date:

General Manager
Country Club of Charleston

The Country Club of Charleston is a prestigious private club located in the heart of Charleston, South Carolina. Since its establishment in 1900, the club has cultivated a rich heritage, offering its members a well-managed, family-oriented environment that caters to their diverse interests. In 1925, the club moved to its present location on the McLeod Plantation, which consists of 900 acres on the Ashley River. The 26,000 sq. ft. clubhouse, considered a focal point in Charleston, was built on top of a bluff overlooking Charleston Harbor.

The Board of Directors is committed to overseeing the club’s operations to promote a vibrant atmosphere for both social and sporting events, all within the context of its pristine facilities.  The club is currently planning a full golf course renovation to commence in December 2025.

The Country Club of Charleston has a rich tournament history and a long tradition of supporting the game of golf. The Azalea Invitational is hosted every year before the Masters. Today the Azalea has developed into a National Amateur Event with players from across the country and an impressive list of former champions.  The Club also hosts the Beth Daniel Junior Invitational and the Azalea Senior each year.  In addition to the invitational, the Club has hosted 27 State Championships, the 2019 U.S. Women’s Open, and is actively pursuing additional major amateur championships in the next 5-10 years.

CLUB OVERVIEW:

Established: 1900 (124 Years Old)

Initiation Fee: $85,000

Annual dues: Full membership $10,200

Total Number of Members: 896

Total Employees: 162

Direct Reports

Food and Beverage Manager; Executive Chef; Director of Finance and Administration; Director of Golf; Golf Course Superintendent; Director of Tennis; and Director of Facilities.

Amenities

18-hole championship course, par 72, designed by Seth Raynor in 1925.

6 outdoor lighted courts (5 Har-Tru Clay & 1 Har-Tru Hard Court).

Outdoor resort-style, zero-entry pool.

Family Activity Center (FAC), a 24/7 fitness facility with a wide range of equipment and classes.

Dining Facilities:

Lounge/Bar that seats 32

Formal Dining Room that seats 35

Casual Grill Dining Room with Terrace Seating that seats 98

Outdoor Pool Café that seats 70

Upstairs Ballroom that seats 200

 

POSITION OVERVIEW:

Lead a thriving private club environment:  The General Manager plays a pivotal role in shaping the member experience by overseeing all Club operations. Your focus will be on creating a welcoming and exceptional environment that fosters member satisfaction and loyalty.

Champion Strategic Growth:  You’ll work collaboratively with the Board of Directors to develop and execute a long-term vision for the Club.  This includes identifying and implementing innovative strategies that enhance member experience and optimize financial performance.

Build a High-Performing Team:   You’ll foster a collaborative and results-oriented work environment, empowering your team to deliver exceptional service.  Your leadership skills will be crucial in building strong relationships with staff, identifying and developing top talent.

Drive Operational Excellence:  You’ll ensure efficient and cost-effective club operations, implementing continuous improvement initiatives that elevate service standards and member satisfaction.

Competencies:

To be successful in this role, you will need to demonstrate the following competencies. These same areas will be a focus for your performance evaluation, ensuring clear expectations and ongoing support.

 

  • Models Hospitality and Service Excellence: Creating a welcoming and exceptional experience for members and guests. Setting high standards for service and ensuring staff are well-trained and empowered to deliver.
  • Leadership – Interpersonal: Building strong relationships with members, staff, and board members. Demonstrating empathy, active listening, and effective communication skills to foster collaboration and address concerns.
  • Displays Emotional Intelligence: Being aware of and managing one’s own emotions, while understanding the emotions of others. This allows for navigating complex situations and building trust.
  • Leads Change & Supports Innovation: Championing new ideas and initiatives that improve the club’s operations and member experience. Effectively communicating and managing change processes to gain buy-in from members and staff.
  • Club Governance: Understanding the legal and ethical frameworks that guide private club operations, including member rights and responsibilities, board structures, and regulatory compliance.
  • Strategic Management: Developing long-term plans that consider the club’s vision, mission, and competitive landscape. Setting goals, allocating resources, and measuring progress.
  • Accounting: Understanding financial statements, budgeting, cost control, and financial analysis specific to the private club industry.

Targeted Qualities:

 Leadership

  • Builds High-Performing Teams: Creates a collaborative environment where staff thrive and departments work seamlessly together.
  • Develops Top Talent: Identifies and mentors high-potential staff, addressing any skill gaps through training and development.
  • Member-Centric Leadership: Cultivates a “Members First” culture by prioritizing member needs and fostering strong relationships.

 Strategic Vision

  • Innovation Champion: Drives positive change by championing new ideas and initiatives that enhance member experience and club operations.
  • Action-Oriented Planning: Develops clear action plans to achieve strategic goals, translating vision into tangible results.

 Financial Acumen

  • Cost-Conscious Management: Demonstrates a strong understanding of private club finances and implements strategies to optimize costs while maintaining service excellence.

 Communication & Results

  • Engaging Communicator: Effectively communicates with members and staff, fostering transparency and buy-in for changes.
  • Data-Driven Decisions: Analyzes member feedback (surveys) and other data to identify areas for improvement and measure the success of initiatives.
  • Results-Oriented: Sets clear goals, motivates the team, and ensures achievement of objectives.

Candidate Qualifications

Educational Requirements

  • Hospitality/Business Management degree preferred.
  • In lieu of a degree, substantial private golf club or hospitality experience will be considered.
  • CCM and CCE certification preferred.

EXPERIENCE:

  • Previous success as a General Manager at a Private Country Club.
  • A minimum of 5 – 7 years of progressive Private Club management experience, strong financial acumen, exceptional administrative skills, and thorough knowledge of food and beverage. We are looking for someone who:
    • Has identified and led initiatives and programs to enhance member experience and increase Club usage.
    • Has implemented a vision of success for F&B, addressing staffing, service, training, standards, consistency, member experience, policies/procedures, etc.
    • Experience hosting Invitational and Championship Tournaments.
  • Experience developing/implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets, with a strong understanding of hospitality and service balanced against financial efficiencies.
  • A team builder in the industry who has a history of attracting, developing, and retaining a high-performing team.
  • A personable style and visibly engaged presence with members, guests, and staff.

COMPENSATION AND BENEFITS:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications. Other benefits include:

  • Health, Dental, and Vision insurance per Country Club of Charleston benefit package.
  • 401(k) plan, paid time off
  • Professional dues and educational allowance with emphasis on continuing education.
  • Relocation assistance

This position has been filled.

Lead Search Consultant: 

Michael Gregory, Managing Partner & Director
GGA Partners™
michael.gregory@ggapartners.com

For more information about the Country Club of Charleston please visit: https://www.countryclubofcharleston.com/

 

Executive Search: General Manager for Royal Colwood Golf Club

Date:

General Manager
Royal Colwood Golf Club

Apply Now

Royal Colwood Golf Club is a private golf club located in Victoria, British Columbia, Canada. Designed by Arthur Vernon Macan in 1913, Royal Colwood is a traditional style parkland championship course set amongst 450 year-old Douglas Firs and majestic Garry Oaks. The course continues to be ranked amongst Canada’s best. The membership of Royal Colwood includes all ages, skill levels, and walks of life, and is united by the common love for the grand game of golf. One of a select few in the world, Royal Colwood received its Royal designation from King George V in 1931. Royal Colwood members enjoy full reciprocal playing privileges at 68 private clubs, of which 42 enjoy the Royal designation, around the world.

ABOUT THE CLUB

Age of Club: 111
Entrance fee: $15,000
Annual dues: $4,500
Total Number of Members: 731
Total employees: 73

Vision, Mission, and Values:

VISION
To Be the Club of Choice on Vancouver Island

MISSION
To be the best golf club on Vancouver Island operated for the benefit of all members, their guests and future members, in a financially sound manner that promotes the game of golf, the unique heritage of our club and the benefits and responsibilities of private club membership.

VALUES

  • Community of Members – We recognize and celebrate member contributions, accomplishments, shared values and common interests.
  • Fun – Each and every day members have fun and enjoy their club.
  • Stewardship – Each generation of members leaves the club in better condition for the next generation.
  • Grow the Game – We further the development, growth and enhancement of the game of golf.
  • Accountability – We conduct our business with sound financial management practices and in a transparent, fair, and consistent manner.
  • Respect – We maintain positive and respectful relationships with employees, vendors, neighbours, local governments etc.

GENERAL MANGER RESPONSIBILITIES

Position Summary:

Reporting directly to the elected President, and thereby the Board of Directors (Board) at large, the General Manager (GM) serves as chief operating officer of the Club. In alignment with the Club’s vision, mission and values, the GM’s primary role is to lead and ensure the effective operations of the Club, to build continuously the quality of the Royal Colwood experience by the Club’s members and guests, and ensure our course continues to be ranked and known as amongst Canada’s best.

  • You will manage all aspects of the Club including; all activities; communications involving members, their guests, employees, community, government and industry; coordination of the development, and implementation of marketing programs for member recruitment and food and beverage services. You will be responsible for all operating policies and procedures, for developing, implementing, and monitoring the operating and capital budgets, and for controlling costs, and for all human resource policies and processes.
  • You will lead the management team, demonstrate modern and innovative leadership practices and will promote a positive, engaging and superior service culture. You are a pro-active, empowering leader and developer of teams, ensuring that appropriate superior standards of operation are in place and consistently executed.
  • Highly visible and interactive, you are professional in personal style, demeanor and presence, and are comfortable interacting with our members, guests, staff and all other stakeholders. You possess proven experience leading a team of friendly, engaging and passionate staff who are sincere about delivering an excellent member experience. Extensive and progressive management experience in a well-regarded hospitality, private club or exceptional member/guest service environment is required. Experience leading a golf club will be a definite asset.
  • You must be able to demonstrate strong financial literacy, proven skills relevant to success in a changing golf club world, and have an intuitive strength in building consensus, setting clear and measurable goals, and executing effectively to meet these targets. You understand the elements of good governance, best practices, human resource management and legislative responsibilities. Leader and developer of teams, ensuring that appropriate superior standards of operation are in place and consistently executed.

The GM will be responsible for the following:

  • Implements and administers all policies and direction established by the Board and provides strategic advice and recommendations to the Board and Committees about all matters of operation. Attends and records meetings of the Club’s Executive Committee and Board and coordinates and serves as ex-officio member of appropriate Club committees.
  • In alignment with Board direction and approval, leads development of the Club’s annual business plan and provides regular reports to the Board on progress.
  • For effective Club operations, develops, implements and evaluates operational policies, programs, initiatives, procedures and processes, ensuring the Club is operated in accordance with all applicable local, provincial and federal laws and ensuring the appropriate care and maintenance of all the Club’s physical assets and facilities.
  • Leads development of operating and capital budgets according to the budget calendar, monitors monthly and other financial statements, manages cash flow and establishes controls to safeguard funds and proposes effective corrective actions to the Board as required. This includes ensuring compliance with purchasing policies and procedures.
  • Leads development, implementation and evaluation of marketing initiatives for member recruitment and retention and ensures a strong new member orientation experience to all aspects of the Club.
  • Establishes and pursues opportunities for promotion and marketing of the Club’s facilities and services.
  • Develops and maintains a robust communications strategy for internal and external audiences to support the effective recruitment and retention of members, ensure a professional, high-quality guest and member experience, and safeguard the well-regarded reputation of the Club. This includes leadership presence and connection with members and guests and developing and implementing feedback opportunities and/or surveys of members’ satisfaction to identify actions to improve member and guest experience at the Club.
  • Represents the Club locally, nationally and internationally and communicates the Club’s positions in discussions with neighbours, community, governments, and the golf industry to enhance the prestige of the Club, protect the interests of the Club, and support the community.
  • Supervises all department heads ensuring the highest standards and effective operation of their respective departments and the effective operation of the managerial team at large. This includes developing and implementing human resources programs, initiatives, policies and procedures to ensure effective recruitment, training, development, and retention of motivated, engaged and service-oriented staff. The GM also serves as the representative of the Club as employer in negotiating the union agreement for grounds crew employees.
  • Maintains membership with the Club Management Association of Canada and other professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.

Knowledge Skills & Abilities:

  • Strong leadership and empowerment skills – demonstrating modern and innovative leadership practices to ensure a positive, engaging and superior service culture.
  • Passion for service excellence – pursues and ensures a culture of superior service through all Club operations.
  • Exceptional interpersonal skills – highly visible, interactive, personable and professional and comfortable interacting with members, guests and stakeholders at all levels.
  • Strong strategic planning and implementation skills.
  • Strong relationship builder with an intuitive strength in building consensus, fostering trust, listening to understand, and solving problems creatively.
  • Exceptional results orientation and goal setting – strong administrative/managerial skills and exceptional results orientation with the ability to translate Board direction into actions and results and executing effectively to ensure success of Club operations.
  • Strong financial literacy to effectively oversee all financial operations and ensure financial success.
  • Proven skills relevant to success in a changing golf and club industry world.
  • Proven skills providing internal and/or external data to support Board decisions and strategic direction. This is supported by developing good external and internal relationships.
  • Strong written and verbal communication skills.
  • Knowledge of good governance, best practices, human resource management and relevant legislation (e.g. BC Society Act, Freedom of Information and Protection of Privacy Act, BC Liquor Control and Licensing Act, BC Employment Standards)

Direct Reports:

Food and Beverage Manager; Executive Chef; Director of Finance and Administration; Head Golf Professional; Golf Course Superintendent; and Maintenance Manager.

Compensation:

The salary range for this position is $160,000 – $230,000 and commensurate with experience and qualifications. The successful applicant will receive an attractive compensation package along with a comprehensive health benefits plan and pension program.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 10th, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Royal Colwood).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

 

 

 

Executive Search: Chief Operating Officer for Burlington Golf & Country Club

Date:

 

Chief Operating Officer
Burlington Golf & Country Club

Apply Now

Burlington Golf and Country Club (BGCC) is a premier private, shareholder-owned golf, curling, social, and member dining facility founded in 1922 and located on the shores of Lake Ontario. In 2023, the City of Burlington was ranked first as the most livable city in Ontario and fifth in Canada – BGCC exemplifies why. Our mission is to enrich the lives of our members by providing an exceptional golf, curling and social experience that fosters friendship and fellowship within a safe and secure private setting in a fiscally responsible manner. Our vision is to be the Club of choice by creating a friendly environment, embracing feedback from our members, keeping our facilities and offerings relevant and fresh, caring for our staff and being a good neighbour in our community.

BGCC is a year-round club with a very full and active membership. It is a place where golfers, curlers and social Members can relax among their peers and enjoy the many sport and social activities offered throughout the year. It was recently ranked the 61st best course in Canada by ScoreGolf and currently enjoys a golf waitlist of approximately 115 future Members.

ABOUT THE CLUB

  • BGCC’s Facilities Include:
  • 18-hole Stanley Thompson golf course – currently ranked 61st in Canada
  • 6 curling sheets
  • Newly renovated premium clubhouse including:
    • Formal dining area
    • Expansive casual dining lounge and waterfront patio
    • Two Golf simulators
    • Banquet Facilities

Club Overview:

  • Total members: 1,597
  • Total Shareholders: 662
  • Initiation fee + shareholder price: $45K
  • Annual Shareholder dues: $6,042
  • Annual facility improvement fee: $960
  • Annual dues revenue: $4.3M
  • Gross revenue: $9.6M
  • F&B revenue: $4.5M
  • Average member age: 60.2 y/o
  • Rounds of golf annually: 33K

CHIEF OPERATING OFFICER RESPONSIBILITIES

The COO is the leader of BGCC’s Management Team and will:

  • Report to the President and be accountable to the Board of Directors for providing leadership and vision in all aspects of the operation including facility management and development, food & beverage, member services, golf and curling, retail, finance, and human resources.
  • Lead and manage a culture that provides exceptional, personalized member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club.
  • Working with the Board, be responsible for developing and achieving the strategic, financial, and operating objectives and report to the Board on progress and attainment of both short and long-term goals.
  • Prepare the annual budget, and after Board approval, manage and control the operations of the Club to attain the desired results.
  • Protection and security of the Club’s assets and facilities.
  • Negotiate and ensure the terms and conditions of the collective agreement between the Club and Union are maintained by all parties thereto.
  • Ensure all regulatory requirements of a not-for-profit organization are met in a timely and accurate manner.
  • Perform all duties and responsibilities of a Corporate Secretary including provide proper notice and attend the Board of Directors meetings. special meetings and annual meetings and take the minutes of all such meetings.
  • Plan and oversee execution of capital projects.
  • Develop and implement best-in-class and industry leading operating policies, programs procedures and methods.
  • Ensure the development and implementation of policies and practices necessary for the Board to meet its fiduciary and operating obligations and objectives. Recommend to the President any changes to policies deemed necessary.
  • Proactively monitor member, guest, and stakeholder feedback regarding the Club’s services. Maintain or improve the quality of the Club’s services accordingly. Ensure timely and effective communication is provided to the members regarding any significant projects and changes and/or improvements to Club services.

CANDIDATE REQUIREMENTS

Given the leading role this individual will play in achieving the strategic and business objectives of BGCC, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

LEADERSHIP

A dynamic leader with the ability to build strong teams by motivating staff and leading by example.  Possesses the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING EXPERTISE

A strategic thinker with strong business acumen who will:

  • Directly supervise all department heads including the Food and Beverage Manager, the Executive Chef, the Controller, the Golf Course Superintendent, the Golf Professional and the Curling Manager. The COO will be responsible for the performance of the entire management team and for all operating results.
  • Provide guidance in the selection and compensation of staff and lead the selection process of all management staff.
  • Encourage and oversee the development of training programs that enhance employee skills and align with strategic objectives.
  • Foster a team environment that builds the desired culture and encourages open communication among staff.
  • Keep employees informed of all matters and lead periodic meetings with management and staff.
  • Develop and maintain an effective organizational structure that reflects operational needs and outlines staff responsibilities as they relate to the accomplishment of the objectives established in the operational and strategic plan.
  • Implements progressive policies and programs that enable the organization to attract and retain expert staff.

MANAGEMENT AND FINANCIAL EXCELLENCE

The candidate must have the knowledge and experience to:

  • Work with the management team to continually evaluate opportunities to enhance the services and programs offered or organized for members.
  • Ensure the ongoing financial management of the Club and its operations.
  • Identify and manage principal risks and ensure the Club has put in place the policies and processes to mitigate the same.
  • Ensure the Board has the timely and accurate financial information needed to meet their fiduciary obligations.
  • Work closely with the Club’s Controller, to implement financial programs that seek to achieve the Club’s strategic goals.
  • With the operations team, develop the Club’s annual operational and capital budgets for approval by the Board.
  • Through the Executive Chef, ensure the food & beverage program is designed and delivered in a way that meets member needs, exhibits a culture of innovation and variety, and is managed in accordance with approved budgets.
  • Manage and update the long-range capital maintenance plan.
  • Ensure the budgets are adhered to and seek ways to optimize revenues and expenses.
  • Ensure the club has adequate systems and controls.
  • Ensure an effective healthy and safe environment exists and is supported by policies and procedures in accordance with relevant government regulations and are followed by all staff and members.
  • Ensure that regular inspections are taking place and follow-up actions are implemented.
  • Oversee the marketing communications, and social media plans for the Club.

A VISION FOR EXCELLENCE

  • Ensure the Club keeps abreast of new thinking and program innovations which enhance member experience and the member’s sense of value.
  • Maintain a high profile and visibility with the members and continually seek ways of improving member communications.
  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
  • Strong professional with a clear commitment to member service through an open and transparent member approach.

COMMUNITY/PUBLIC RELATIONS AWAREMENT

  • Develop and maintain effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials.
  • Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensure the Club participation in relevant industry, trade and community events.
  • Promote the reputation of the Club internally and externally, including the golfing, curling and dining club industries.
  • Working with member and supplier partners in development, marketing and sales to promote the Club.

 DIRECT REPORTS

  • Food & Beverage Manager
  • Golf Course Superintendent,
  • Head Golf Professional,
  • Controller,
  • Executive Chef, and
  • Curling Manager

COMPENSATION

Burlington will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

NOTE

The Incumbent Chief Operating Officer will retire on October 31st, 2024, after a 17-year tenure at the club.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by May 21st, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Burlington).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

Jeff Germond
Director
GGA Partners™
jeff.germond@ggapartners.com

 

 

 

 

Executive Search: General Manager for The Glencoe Golf & Country Club

Date:

General Manager
The Glencoe Golf & Country Club

Apply Now

The Glencoe Golf & Country Club is one of the most prestigious private golf & country clubs in North America. It is located along the scenic Elbow River just outside of Calgary, Alberta. The golf course, with four unique layouts encompassing 45 holes designed by architect Robert Trent Jones Jr., is the largest club of its kind in Canada. The Meadows and Bridges layout has 27 holes and The Forest course, has 18 holes. The Club boasts a world-class practice facility, a newly renovated Professional Shop and Member Dining areas.   

The Glencoe Golf & Country Club is seeking a proven, highly motivated individual with a hospitality DNA and love for the game of golf to act as the primary leader for the operation of our outstanding club. The General Manager will report directly to the CEO, who strategically oversees both The Glencoe Club and The Glencoe Golf & Country Club.

Mission

Creating Exceptional Experiences.

It is the experience that counts! We create memories for all ages in their athletic, recreation, education and social pursuits. We complement our excellent facilities by providing exceptional experiences to our members, guests, employees and the community.

Vision

To be our members’ second home, providing excellence in all that we do.

The Glencoe Club is the next best place to be, other than home, for our members, guests and employees. We care for them and treat them as our family. While providing many of the comforts of home, our Clubs strive to be all-inclusive facilities for our families. We excel in all that we provide.

Values

RESPECT – We recognize and respect all individual’s unique contributions in a culture of inclusion.

WELLNESS – We have a commitment to the health, fitness, well-being and safety of our members, guests, and employees.

INTEGRITY – We always do the right thing; we say what we mean and do what we say.

RELATIONSHIPS – Relationships are the cornerstone of the Club’s success.

CARING – Members and staff care about the Club, each other, and the community.

INNOVATION – We always look for better ways to do things.

The Position

The Glencoe Golf & Country Club General Manager is responsible for leading and inspiring the entire team of professionals to consistently provide Members with the best all-around golf club and hospitality experience possible. This position is highly engaged in all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.

In each of these realms, meeting expectations means Member’s needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager will demonstrate and set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of The Glencoe Golf & Country Club core values in every interaction with Members, guests, and The Glencoe Golf & Country Club team.

It is essential that the General Manager communicate effectively, build quality relationships and teams while ensuring common goals and objectives are met with employees, Members, and Board of Directors.

The General Manager will oversee the daily operations of The Glencoe Golf & Country Club and be responsible for the development and implementation of all operational plans, ensuring key performance indicators are met. The successful candidate will coach, develop, and monitor a management team and staff focused on delivering a high level of programming and services that meet or exceed member expectations in all areas including golf course, pro shop, outdoor services, building operations, food and beverage outlets, social events and practice facilities. The General Manager will also lead the development of annual operating and capital budgets, playing a key part of the strategic planning process.

Requirements

  • Proven and progressive track record in a senior management capacity at a private club.
  • Completed post-secondary education in hospitality, business, or a related field.
  • Working towards or having achieved a Certified Club Manager (CCM) designation and/or a PGA designation is preferred.
  • Excellent communication, writing and public speaking skills.
  • A diplomatic, outgoing personality able to foster collaborative relationships with members, employees and the executive team.
  • An inspirational, charismatic leader with a history of building strong, motivated, and effective teams.
  • Demonstrated ability to provide direction, performance feedback, and recognition that leads to positive outcomes.
  • A team player who acts as an ambassador while managing, organizing, motivating and training employees effectively.
  • Previous experience in golf operations, turf care, golf retail, and food & beverage.
  • Knowledgeable and proficient at the game of golf, with the ability to understand members’ needs and desires for a high-level golf experience for them, their families and guests.
  • Strong organizational, interpersonal, and management skills with the ability to effectively delegate and manage the performance of others.
  • A strategic thinker with strong business acumen and financial knowledge complimented by entrepreneurial skills.

The Relationships

  • Reports directly to the CEO of The Glencoe Club
  • Responsible for building deep and meaningful relationships with Members and team members to ensure the wants and needs of all constituencies are heard, understood, and acted upon when needed. The General Manager should have outstanding relationships and consistent communication with his/her direct reports as well as the CEO and Board of Directors. Indirectly oversees all the full and part-time staff.
  • Works closely with the Senior Leadership Team to ensure supportive, collaborative, and consistent programs and practices.
  • Primary management liaison with the Golf Club Committees:
    • Golf Committee
    • Greens Committee
    • Men’s Committee
    • Women’s Committee
    • Junior Committee
    • Invitational Tournament Committee
  • In conjunction with the CEO, attends and contributes to the Board of Director’s Standing Committees and Board Meetings.
  • Leads with a humble heart of service while also knowing when confidence is needed. The General Manager must be able to lean into tough situations, when needed, all while keeping the composure of a confident leader with the broader team.
  • Networks continually within the golf industry to consistently bring in innovative ideas, best practices, and latest trends all while keeping the level of class and elegance expected at The Glencoe Golf & Country Club. This individual should also bring an extensive network based on their previous job experience.

The Responsibilities

Member Services

  • Ensures a family-oriented focus of the club.
  • The Glencoe Golf & Country Club General Manager is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.
  • Responsible for continually developing The Glencoe Golf & Country Club team to ensure they are learning, growing, and advancing their careers.
  • Demonstrates and delivers the highest quality of service and appearance in all areas of including, but not limited to, Food and Beverage, Housekeeping, Facility and Ground Maintenance, Club Operations, and Club Events.
  • It is essential that the General Manager be able to communicate, build relationships with and ensure common goals and objectives are met with the staff, Members, and Board of Directors. The successful incumbent will remain accessible to the membership on a day-to-day basis.
  • Attends events and functions at the Golf Club and in the community to promote the Club.
  • Participates in golf with members with different skill levels.
  • Development of a comprehensive understanding of the needs of the membership and implement plans accordingly.
  • Creates an employee culture of service excellence, recognition, and innovation in all aspects of operations.
  • Ensures members are aware of and adhere to rules and regulations.
  • Ensure effective communication and ongoing good relationships with the surrounding neighbours.

Human Resources

  • Responsible for all personnel matters including hiring, supervising, performance management, and training staff.
  • Ensuring the adherence to all HR policies, programs, and practices by staff members.
  • Prioritizes employee engagement and experience through programs, supports, development, benefits, recognition, and sound leadership that enhance our culture.
  • Implements people strategies to make the club a top employer in the local, regional and national golf communities in Canada.
  • Responsible for compliance with employment and other laws relating to the club, its members, and staff as well as its operations.

Financial Management

  • In cooperation with the CEO and the CFO, the General Manager is accountable for ensuring the continuing financial viability of the Club.
  • Develops and implements the annual operating and capital budgets.
  • Responsible for setting, monitoring, and achieving financial goals.
  • Ensures financial and inventory controls are in place and adhered to.
  • Completes monthly analysis of financial statements and quarterly forecast to the end of the fiscal year.
  • Authorizes expenditures within budget parameters.
  • Ensures that the entire club adheres and is complying at all times with all legislation whether, not-for-profit, employment, labour standards, human rights or others.

 Strategic Planning

  • Contribute to the ongoing development of the five-year strategic plan.
  • Development and implementation of a business plan to achieve Strategic Priorities and Objectives.
  • Preparation of a biannual Strategic Priority achievement progress report.

Membership Marketing and Sales

  • Ensure the development and implementation of an effective marketing and sales plan.
  • Responsible for the achievement of membership sales goals.
  • Develops, promotes and protects the appropriate high level “brand” in all aspects of the operation.
  • Ensures sound professional, multi-domain two-way communication with the membership, staff, committees, and board of directors.

Health and Safety

  • Ensures compliance with all Glencoe Health and Safety standards and the Alberta Occupational Health and Safety regulations.
  • Responsible for the health, safety and security of all members and staff, as well as guests and contractors visiting the club.

Golf Course

  • Ensures well-appointed golf courses and practice facilities to achieve the best possible playing conditions.
  • Within set parameters ensures maximum availability for member play and effective booking systems.
  • Ensure implementation of flood protection measures.

Club operations.

  • Ensures the building is well appointed, clean, and maintained.
  • Maintains the provision of high-quality food and beverage services.
  • Ensures a well-stocked profitable golf shop.
  • Provide excellent outdoor member services.
  • Oversee the contract operators of the Water Treatment Plan to ensure the provision of clean domestic drinking water for the club and up to ninety households in the Stonepine community.

Remuneration

The Glencoe Golf & Country Club offers a competitive salary, comprehensive health and dental plan, RRSP matching, excellent working environment featuring opportunities for training and development, an employee referral program, and numerous employee recognition programs.

APPLICATION

IMPORTANT: Interested candidates should complete an application, including a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by May 10th, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Glencoe).

Apply Now

Lead Search Consultants: 

Michael Gregory
Managing Partner
GGA Partners™
michael.gregory@ggapartners.com

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

 

 

 

Executive Search: General Manager for Quail Creek Sporting Ranch

Date:

General Manager

Quail Creek Sporting Ranch

Apply Now

Nestled amidst the scenic landscape of Okeechobee, Florida, Quail Creek Sporting Ranch stands as a beacon of Southern hospitality and premier outdoor recreation. Spanning 4,000 acres, this exclusive membership club, capped at 50, offers a luxurious Four Seasons experience to its esteemed members. Here, amidst pristine natural beauty, Quail Creek seamlessly blends opulence with the tranquility of nature, creating an unparalleled haven for outdoor enthusiasts.

Beyond its serene ambiance, Quail Creek is renowned as a world-class venue for international shooting tournaments. Its public side features a meticulously curated pro-shop, inviting pavilions, and impeccable shooting facilities, catering to the most discerning enthusiasts. Whether guests are honing their skills or relishing in the camaraderie of like-minded individuals, Quail Creek epitomizes excellence in the realm of shooting sports.

With plans underway for an additional lodge, Quail Creek is poised to extend its offerings beyond recreation, becoming a sought-after destination for corporate retreats and unique events. This expansion mirrors the unwavering commitment of Quail Creek’s incredibly supportive ownership, whose passion for the outdoors permeates every aspect of the club.

At Quail Creek, guests indulge in a diverse array of outdoor experiences, from sporting clay competitions to quail and turkey hunting, all expertly curated across vast terrains. Guided by expert instructors, participants of all skill levels engage in exhilarating shooting events and programming, ensuring a rewarding experience amidst the beauty of nature.

After a day of adventure, guests retreat to charming cottages or lavish suites, thoughtfully appointed to provide a serene sanctuary amidst the rustic charm of the ranch. Finally, they savor the flavors of the South at the onsite dining room, where delectable Southern fare awaits, highlighting the richness of regional cuisine for a satisfying dining experience amidst nature’s splendors. Whether seeking relaxation or exhilaration, Quail Creek Sporting Ranch offers an unforgettable escape for members and guests alike.

ABOUT THE RANCH

  • Privately owned sporting ranch and hunting club
  • Open to the public; memberships available
  • Membership Categories: Hunting Membership and Corporate Hunting Membership
  • Hunting is only available to private hunting members.
  • Total members: 32 (capped at 50)
  • Full-time equivalent employees: 45
  • Seasonal employees: can be up to 200 employees for special events.

POSITION OVERVIEW

Quail Creek Sporting Ranch presents more than just a typical managerial role—it is an unparalleled opportunity for an individual to spearhead the development of a world-class hunting club and deliver a five-star experience unlike any other. This unique position offers the chance to shape a culture centered around excellence, efficiency, and impeccable hospitality. Our members expect nothing short of perfection, drawing comparisons to their most recent five-star service encounters, where they are accustomed to being treated as the foremost priority.

Beyond standard directives and daily operations, this role demands a visionary leader and a strategic thinker with a relentless drive to achieve exceptional outcomes through collaborative teamwork and streamlined processes. Emotional maturity, professionalism, and discretion are non-negotiable qualities, while a genuine belief in hospitality, stemming from a servant’s heart, is intrinsic to the individual’s identity.

Ideally, the chosen candidate will also possess a fervent passion for the outdoors and shooting sports, elevating their connection to the club’s ethos. Quail Creek Sporting Ranch seeks more than just an average candidate; we are in pursuit of an enthusiastic and seasoned General Manager to lead our esteemed recreational shooting and hunting club. This pivotal role entails overseeing all aspects of club operations, ensuring the delivery of unparalleled experiences for our members and guests, all while maintaining financial viability and success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Including but not limited to:

  • Oversee all aspects of the ranch operations: This including managing staff, finances, marketing, member relations, event planning, and ensuring compliance with all state and federal regulations.
  • Build a high-performing team capable to drive the growth of the whole business ecosystem including scaling and developing new avenues of opportunity.
  • Drive membership growth and engagement: Develop and implement strategies to attract new members, retain existing members, and foster a keen sense of community within the club.
  • Ensure exceptional member and guest experiences: Oversee all aspects of guest services, from reservations and check-in to food & beverage operations and activity coordination.
  • Maintain the highest standards for safety and quality: Implement and enforce safety protocols for all shooting and hunting activities, and ensure the facilities and equipment comply with the highest standards.
  • Develop and manage the club’s budget: Prepare and manage the operating budget, track financial performance, and identify areas for cost savings and improvement.
  • Stay abreast of industry trends and best practices: Continuously research and implement innovative technologies, marketing strategies, and operational efficiencies to keep the ranch at the forefront of the industry.
  • Build and maintain positive relationships: Cultivate strong relationships with members, guests, staff, vendors, and local community stakeholders.

EDUCATION, SKILLS, AND EXPERIENCE REQUIRED

Must have a passion for the outdoors and shooting sports as well as three years experience as a General Manager or Assistant General Manager in a sport and/or hospitality setting required.

REPORTING STRUCTURE

This position reports to the Director of Operations.

DIRECT REPORTS

Sporting Clay Manager, Office Manager, Hunting Manager, Executive Chef, Pavilion Chef, Lodging Manager, Member Services, and Maintenance Manager.

COMPENSATION

Quail Creek Sporting Ranch will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE

Interested candidates should complete the application and submit a resume along with a detailed cover letter by March 25, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, QCSR).

Apply Now

Lead Search Consultants: 

Kathy Grayson, Director
GGA Partners™
kathy.grayson@ggapartners.com

Michael Leemhuis, Partner
GGA Partners™
michael.leemhuis@ggapartners.com

 

For more information about the Ranch please visit: https://quailcreeksportingranch.com/

Executive Search: General Manager / COO for The Nest Golf Club

Date:

General Manager / Chief Operating Officer

The Nest Golf Club

Apply Now

“A natural sanctuary that is an ideal backdrop for exceptional golf and dining.”

The Nest is a highly desirable golf-centric and social club located along the Naples/Bonita Springs coastline. The Club features two extraordinary 18-hole Tom Fazio courses, considered by Golf Digest as the top choice to play in Southwest Florida. Both courses have a reputation for being playable virtually every day of the year, although there is a lively debate as to which course is the favorite.

The Nest is a Certified Audubon Cooperative Sanctuary, where you will play through incredible Florida landscapes featuring wetland marshes, live oaks, and mangrove thickets. You are likely to see a bald eagle or even spot a pod of dolphins on your way to our renowned finishing holes of the Hurricane course. Considered among the most compelling and visually stunning courses in the region, every challenging hole here inspires frequent deep breaths on courses that take full advantage of natural water hazards, lush landscapes, and tree-lined fairways generously buffering the outside world.

This is also a Club where exceptional golf does not always have to be played seriously. Members of all skill levels are welcomed and encouraged by a culture defined by competitive yet incredibly friendly play. The Membership is especially proud of its sizable group of active men and women golfers, as well as couples and organized group play.

The private club experience was further enhanced by the newly renovated, multi-million-dollar clubhouse completed in June 2020 offering activities for every interest, from bridge to mah-jongg, book clubs, to Tuesday Talks, and casual conversation.

ABOUT THE CLUB
  • Member-owned private equity golf club
  • 36-hole, championship courses designed by Tom Fazio
  • Total members: 700+
  • Gross revenue: $12.9M
  • Annual dues revenue: $7.7M
  • Annual F&B revenue: $2.6M
  • Annual rounds of golf: 66,000
  • Full-time equivalent employees: 90
  • Seasonal employees: 40
POSITION OVERVIEW

The Nest General Manager/COO is responsible for leading and inspiring the entire team to consistently provide Members with the best all-around golf club and hospitality experience possible. This position oversees all operational functions of the Club including but not limited to: Accounting, Communications, Guest Services, Events, Golf Course Management, Food and Beverage, the Golf Shop, Administration, and Housekeeping.

In each of these realms, meeting expectations means Member’s needs are proactively anticipated and delivered upon before they are ever verbalized. The General Manager/COO should set an expectation of excellence in every regard from the largest of visions to the smallest detail. This individual should exemplify each of The Nest’s core values in every interaction with Members, guests, and The Nest team.

It is essential that General Manager/COO be able to communicate, build relationships with and ensure common goals and objectives are met with the staff, Members, and Board of Directors.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for the success of all operational functions of The Nest and the personnel within each realm. This means delivering service excellence to Members and guests while also fostering a collaborative culture internally where employees are driven and motivated to be the absolute best.
  • Demonstrates a deep knowledge of the game of golf and what makes not only an exceptional golf experience but an extraordinary experience for the Members and translates that knowledge into action to ensure The Nest Golf Club is consistently striving to be the best.
  • Responsible for understanding the vision of the Board of Directors and Membership and implements the strategic initiatives identified by the board. Ensure The Nest team is challenged to execute and report on strategic initiatives.
  • Creates, manages, and executes multi-year plans to ensure The Nest continues to innovate and lead in best practices all while maintaining the culture and feel Members love. This includes bringing imaginative ideas to the Executive Committee and being able to, once approved, communicate, and execute those ideas at every level.
  • Communicates consistently with the Board, Committee Chairs, and entire Nest team to ensure priorities are understood and common goals and objectives are being worked toward and accomplished.
  • Responsible for building deep and meaningful relationships with Members and team members to ensure the wants and needs of all constituencies are heard, understood, and acted upon when needed. The General Manager/COO should have outstanding relationships and consistent communication with his/her direct reports as well as the Club President and Board of Directors
  • Responsible for overseeing the annual budgeting process and collaborating consistently with the Chief Financial Officer and Chair of the Finance Committee to ensure the vision of the Board of Directors can be executed in a manner that guarantees the long-term profitability of the Club.
  • Responsible for continually developing The Nest team to ensure they are learning, growing, and advancing their careers.
  • Responsible for overall Member satisfaction with the Club and that any issues, whether it be between two Members, between a Member and The Nest team, or between two team members, are addressed head on in a professional and productive manner.
  • Ensures the clubhouse and facilities are maintained to the highest standard and are always show-room quality.
  • Demonstrates and delivers the highest quality of service and appearance in all areas of including, but not limited to, Food and Beverage, Housekeeping, Facility and Ground Maintenance, Club Operations, and Club Events.
  • Leads with a humble heart of service while also knowing when confidence is needed. The General Manager/COO must be able to lean into tough situations, when needed, all while keeping the composure of a confident leader with the broader team.
  • Ensures each member of the team is exemplifying the mission daily, and takes swift action when expectations are not met.
  • Leads the Marketing & Communications efforts to ensure The Nest’s staff is effectively connecting with its members, keeping them fully informed and The Nest is consistently receiving positive media coverage and remains relevant in the public eye as one of the top golf clubs in Southwest Florida.
  • Networks continually within the golf industry to consistently bring in innovative ideas, best practices, and latest trends all while keeping the level of class and elegance expected at The Nest. This individual should also bring an extensive network based on their previous job experience.
  • Relies upon a plethora of exceptional job experience to deliver the best possible product to Members and to lead and inspire The Nest’s team to execute on the vision and mission of the Club.
  • Remains continuously apprised of legal and legislative actions and trends and works with the Board of Directors to respond appropriately when needed.
  • Represents The Nest both on and off property including related association boards, committees, and charitable activities. The General Manager/COO should live out The Nest’s values while constantly showing poise and tact in understanding they represent the Club anytime they are in public.
EDUCATION, SKILLS, AND EXPERIENCE REQUIRED
  • Demonstrated ability to lead a large team and consistently exceed extremely lofty expectations all while maintaining great relationships both internally within the team, with The Nest Membership, with the President and with the Board of Directors.
  • This individual must be able to independently establish priorities and meet deadlines for various groups at the same time all while maintaining an expectation of excellence from every department. Must be able to work in an extremely fast-paced environment, with proven ability to juggle multiple competing tasks and demands.
  • have an elevated level of interpersonal skills to continually develop and maintain relationships with all stakeholders and the community. Position continually requires poise, tact, and diplomacy.
  • Must be able to interact and communicate in a positive, professional manner with individuals at all levels within and outside of the organization.
  • Must have strong skills in a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, Excel, Access, PowerPoint.
  • Strong written and verbal communication skills, including excellent grammar and spelling skills.
  • Must have a positive, engaging, and helpful attitude.
  • Strong time management and organizational skills.
  • Demonstrated ability to deliver a consistent quality in work output and take the initiative to follow through to completion all while communicating with every level of the organization.
  • College degree and CMAA certification required.
  • 5 years as a General Manager or Assistant General Manager at a premier golf club.
REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President. Direct Reports to the General Manager include, the Director of Golf, Executive Chef, Food & Beverage Director, Director of Agronomy, Membership Director, Controller, and Administrative Staff.

COMPENSATION

The Nest Golf Club will offer an extremely attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE

Interested candidates should complete the application and submit a resume along with a detailed cover letter by March 25, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, The Nest Golf Club).

Apply Now

Lead Search Consultants: 

Kathy Grayson, Director
GGA Partners™
kathy.grayson@ggapartners.com

 

For more information about the Club please visit: https://www.nestgolf.com/

Executive Search: General Manager for The Sutter Club

Date:

General Manager
THE SUTTER CLUB

Position Title:  General Manager

Reporting:  Board of Directors

Location:  Sacramento

Website: www.sutterclub.org

Annual Base Salary Range:  $225,000 to $275,000

CLUB OVERVIEW

The Sutter Club is a private membership club across from the California State Capitol that has been part of the Sacramento community for more than 130 years.  The Sutter Club facilities were designed, funded, and built by the Members. It opened to great fanfare in January 1930. The Sutter Club was awarded a Building of Distinction in Sacramento by the Office of Historic Preservation and is now listed on the National Registry of Historic Places. A separate Foundation has been established to protect and preserve the facilities.

Mission Statement:

The Sutter Club provides a sophisticated and inviting gathering place for Members, their families, and their guests to enjoy comradery, relaxation, fine cuisine, honored traditions and unrivaled service.

Vision Statement:

Guided by its rich history and an ever-evolving membership of accomplished professionals and community leaders, the Sutter Club is the premier, multi-generational private social club in the Sacramento region, offering Members and guests a refuge from daily demands: well-appointed facilities; state of the area amenities exceptional dining options; stellar events; and highly personalized service.

Services and Membership

Generations of families have made membership a tradition.  Membership is by invitation only. Some of the benefits of membership include beautifully maintained dining areas, a Members-only bar, wonderful annual events, entertaining family events and a private setting in the very heart of Sacramento.

The Future – Growing and Retaining Members

The Sutter Club is driven by a vision of smart and sustainable membership growth. With a strategic objective of achieving high rates of Member satisfaction, increasing Member usage, financial stability and new Member attraction, the Sutter Club is committed to pursuing opportunities that will enhance its facilities, product and service delivery, and membership.

The Sacramento Region

One of the most historic cities in California, Sacramento is home to the State Capital and is located at the confluence of the Sacramento and American Rivers in the northern portion of California’s expansive Central Valley. From trendy urban apartments to expansive foothill homes, Greater Sacramento offers a variety of lifestyle options, and is known as America’s Farm-to-Fork Capital.

THE OPPORTUNITY

The General Manager (“GM”) oversees all aspects of the Club including its governance, operations, fiscal sustainability, social activities and the relationships between the Club and its Board of Directors, members, guests, employees, service providers, community, government and industry.

This position is accountable to the Board of Directors for the implementation of Club policies and directives and recommends any changes needed in administration, operations or policy. The GM serves as an ex-officio member (i.e. non-voting member of) all Board committees.

Other principal responsibilities include:

 

  • Ensure Financial Stability and Operational Performance: Takes primary responsibility for the development and adherence to the Club’s annual budget, long-term business plan, forecasting and reporting according to the budget calendar. Analyzes financial operations in real time, reviews and analyzes financial statements, manages cash flow, and establishes controls to safeguard funds, reviewing variances, identifies performance risks and takes effective corrective action as required.
  • Visible Role of Leadership and Collaboration: Be present at major events, be the face of the Club within the community and build personal and professional credibility by developing collaborative, positive and trustworthy relationships with the Board of Directors, Members, and staff.
  • Manage Club Operations: Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with general policies. Consistently assures that the Club is operated in accordance with all applicable local, state, and federal laws,
  • Maintain Club Facilities: Oversees the care and maintenance of all the Club’s physical assets and facilities. Provides advice and recommendations to the President and Club committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans and/or budgets.
  • Supports Membership Growth: Develop and implement strategies to attract new Members to the Club. Collaborate with the Members to create campaigns aimed at increasing membership. Welcomes new Club Members and provides orientation focused on culture and club history.
  • Event Planning and Execution: Take a hands-on approach in planning and executing major Club events. Ensure that events are well-coordinated, exceed Member and guest expectations, and contribute to the Club’s overall success.
  • Technology Integration: Stay abreast of technological advancements relevant to Club management. Implement and oversee the integration of technology solutions for improved Member services, reservations, and overall club operations.
  • Risk Management: Identify potential risks to the Club and implement risk management strategies. This includes ensuring compliance with safety regulations, overseeing security measures, and addressing any potential legal or liability issues.
  • Member Feedback and Satisfaction: Develop and implement mechanisms for gathering member feedback. Use this feedback to improve Club services, amenities, facilities, and Member satisfaction continuously.
  • Sustainability Initiatives: Explore and implement environmentally friendly practices within the Club’s operations. This may include waste reduction, energy efficiency, and sustainable materials sourcing.
  • Staff Development and Training: Establish programs for ongoing staff training and development. Foster a positive and inclusive work environment, promoting teamwork and professional growth among Club employees. This includes overseeing the personnel policies, initiating, and monitoring policies relating to personnel actions, training, regulatory compliance, and professional development programs.
  • Crisis Management: Develop contingency plans for emergency situations and crisis management. Ensure that staff are trained and prepared to respond effectively to unexpected events.
  • Public Relations: Act as a spokesperson for the Club in media interactions. Develop and maintain positive relationships with local media outlets to enhance the Club’s public image. Responsible for external relations including webpage and social media.
  • Professional Development: Maintains Club Managers Association of America (CMAA) membership and other professional associations, attending conferences and meetings to keep abreast of current information and developments in the private Club management field. Participates in professional activities to enhance the prestige of the Club.

 

 

MINIMUM QUALIFICATIONS

  • A post-secondary degree in business, hospitality, or a related discipline is preferred.
  • Minimum of 7 years progressive responsibility managing as a senior leader in a City Club or similar setting.
  • Experience in a hospitality industry beneficial experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • Experience in collective bargaining, labor relations, and negotiating contracts.
  • A Certified Club Manager designation (CCM) is preferred.

 SKILL REQUIREMENTS 

  • An entrepreneurial style combined with a background in all aspects of business management, including business development, finance, information technology, human resources, risk management and performance management.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Deep understanding of operational financials, proven success with revenue growth and cost management.
  • Must have the ability to define and consistently execute a quality food and dining operation.
  • Tech savvy with experience in email communications, computer software, general knowledge of website use for marketing and membership interactions.
  • Strong problem solving and business development skill, ability to exercise sound judgement and make timely decisions.

REPORTING STRUCTURE 

The position reports to the Board of Directors through the Club President

DIRECT REPORTS 

Executive Chef; Member Services Supervisor; Controller; Catering Manager; Facilities Engineer; Food & Beverage Director

COMPENSATION 

The Sutter Club will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary (listed above), bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by February 17, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, Sutter Club) and email to: execsearchus@ggapartners.com.

 

Lead Search Consultants: 

Colin Burns, Director

GGA Partners, LLC.

Colin.Burns@ggapartners.com

 

Dee Anna Clarke, Director

GGA Partners, LLC.

DeeAnna.Clarke@ggapartners.com

 

 

Executive Search: General Manager for Earl Grey Golf Club

Date:

General Manager
Earl Grey Golf Club

 

History:

Earl Grey was founded in 1919 by Major Duncan Stuart, a practicing city lawyer, who organized a group of people interested in playing golf. The original course, which consisted of five holes, was located on land leased from the C.P.R., south of and adjacent to the Earl Grey Public School in the Mount Royal district. The Club moved on two occasions, and in 1932, a twenty-year lease was negotiated with the City of Calgary for the present site. The Club continues to lease the land from the City of Calgary pursuant to a long-term agreement.

Rejuvenation and Transition:

Improvements were made to the courses and clubhouse over the years leading to a transition to the current club designed to meet member expectations for the entire family. By 2019, the Club had completed construction of a new clubhouse, turf care facility and club storage building and significantly renovated the golf course just before celebrating its 100th anniversary. The Club continues to assess capital needs and is currently preparing a master plan for the golf course. The Club has a full waiting list, as demand for golf in Calgary, and in particular for the Earl Grey experience, is very high.

In 2023, Earl Grey was selected to be the host of the 2024 CPKC Women’s Open from July 22 to July 28.  Preparations for the event are in full swing with the cooperation of Golf Canada, the LPGA, and the City of Calgary.

Earl Grey will continue as one of Calgary’s premiere Golf Clubs and a preferred choice of many for years to come.  The new General Manager has an opportunity to be a part of the Club’s exciting future.

Mission Statement: To provide an excellent golf club offering a friendly, year-round golf and social experience for all members and their families, with a high level of service, while acting as good members of the community.

ABOUT THE CLUB:

Club Facilities

  • 18-hole championship golf course
  • 9-hole Lakeview Par 3 course
  • HD indoor golf simulators
  • SAM PuttLab
  •  Premium clubhouse including:
    • Dining, lounge, and bar areas
    • Private event and meeting spaces
    • New and well-appointed locker rooms

Club Overview

  • Total members: 1,400
  • Total Shareholders: 559
  • Initiation fee: $56,000
  • Annual dues: $5,100
  • Capital dues: $500
  • Annual dues revenue: $4.2MM
  • Gross revenue: $10.0MM
  • F&B revenue: $2.8MM
  • Rounds of golf annually: 30,000
  • Full-time equivalent employees: 100-150, depending on season.
  • Peak season total employees:  220

THE POSITION

We are looking for a General Manager (GM) reporting to the Board to oversee the entire Club.  The GM will deliver a consistently excellent member experience within the existing financial framework. The GM will balance innovation with tradition as the history of the club is highly valued by members.  The anticipated start date is in March 2024.

The GM will be responsible for:

  • The consistent delivery of a member service that meets, and often exceeds member expectations.
  • The supervision of the food and beverage operations, membership services, golf services operations, golf course maintenance, Club facilities and administrative services.
  • Responsibility for Senior Managers who report directly to the GM and are responsible for the day-to-day activities and processes.  Although the GM will rely on the Senior Managers to operate the daily activities, the GM will be ultimately accountable for overall performance metrics, service and development and mentorship of the senior management team.
  • Preparation of the Club’s annual operating and capital budgets and monthly financial results.
  • The development and implementation of the Earl Grey Strategic Plan and resulting Business Plan.
  • The implementation of Board policy and strategy.
  • Representation of the Club to members, staff and external stakeholders.  The GM is engaged in new member recruitment and onboarding.

The initial key areas of focus for the GM will be:

  • To understand the Club’s mission, vision, and evolving culture though interaction with members of all categories. This will be essential in building and executing plans and services to deliver the member experience model.
  • Coordination and delivery of an excellent CPKC Women’s Open.
    • Sit on the tournament executive committee with the Club’s volunteer tournament co-chairs.
    • Collaborate with Golf Canada, CPKC and their providers, and the City of Calgary; and
    • Manage Club resource requirements to ensure successful execution of the event.
  • Review the current Strategic Plan, operating and capital budgets and identify with Senior Management team opportunities for increased revenue, improved service delivery, and continuous process improvements.
  • Develop key performance indicators which can be used by the GM and Board to initiate business process improvement, establish a performance management plan and to measure success.
  • Develop strong relationships with key outside stakeholders, including the Club’s landlord and the surrounding communities.
  • Build on the already strong culture at Earl Grey, making the Club a preferred choice for prospective employees and new members.

CANDIDATE PROFILE

The GM reports to the Board. Given the leading role this individual will play in achieving the strategic objectives of Earl Grey Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

  • A dynamic leader with the ability to build strong teams by motivation and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes.
  • Previous experience as a senior leader at a private golf club or other similar facility, experience in the hospitality industry beneficial.
  • A self-starter and results-oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.
  • Strong professional deportment with a clear commitment to member service through an open and transparent customer/member approach.
  • A strategic thinker with a strong business acumen that has the ability to identify opportunities for maximizing club revenues.
  • Politically astute with the ability to identify potential issues and deal effectively with them while exercising tact and diplomacy.
  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • Previous experience hosting national amateur or professional golf tournaments, championships, or major events an asset.
  • Readily accepts and responds to challenges. Directly confronts problems and persists in finding a solution.
  • Demonstrates integrity and ethical conduct in words and deeds.
  • Incorporates succession planning by preparing staff for key leadership roles.
  • Ensures compliance with all regulatory and matters affecting the Club.
  • Displays a definite business presence complemented with personal drive, resourcefulness, maturity, integrity, and sound business judgment.
  • Has experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A post-secondary degree in business or a related discipline preferred.
  • A Certified Club Manager designation (CCM) is preferred.

NOTE

The previous General Manager’s last day with the club is February 29, 2024 due to accepting another position within the club industry.

COMPENSATION

Earl Grey will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 29, 2024.  The documents must be saved as a PDF (save as “Last Name, First Name, Earl Grey) and email to: execsearch@ggapartners.com.

 

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

To learn more about the club please visit: https://www.earlgreygolfclub.com/  

 

Menu