Executive Search: General Manager for Pine Lake Country Club

                   

General Manager
Pine Lake Country Club
Mint Hill, NC

The Club

Celebrating it’s 70th year, Pine Lake Country Club has been a retreat for families to enjoy an active lifestyle. The centerpiece of the club is the 18-hole Gene Hamm golf course that opened for play in 1958, and renovated in 1988 by architect John LaFoy, a devotee of Donald Ross.

Distinguished by its understated elegance and traditional southern touches, the clubhouse overlooks 157 acres of natural beauty nestled in the heart of Mint Hill, NC just 15 miles from the center city Charlotte.  Alongside the clubhouse is the golf shop, range and short-game practice facility. Beyond golf, members enjoy casual and formal dining, a fitness center, six Har-Tru lighted clay tennis courts, two hard courts (one converted for pickleball courts) and a pool complex featuring an Olympic-size pool, kiddie pool and play area along with a water slide and diving board.

The club hosts a variety of weddings and events ranging in size from 25 to 225 in its three meeting rooms and on the ceremonial lawn. These spaces are also used for a wide range of social activities year-round for members and guests of all ages.  

By the Numbers

  • Members: 580 total
  • Initiation fee: Resident member golf, $10,000
  • Annual dues: $1,827,000
  • Gross volume: $4,117,000
  • F&B volume: $1,188,000
  • Employees: 75 employees
  • Board members: 11
  • Average age of membership: 55

The General Manager Position

The General Manager reports to the board and coordinates with its president on a regular basis to implement the established policies and Club bylaws.  He/she also coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs, events, etc.

The General Manager develops operational policies and is responsible for the creation and implementation of standard operating procedures for all departments. This includes the preparation of the annual operating and capital budget in partnership with the club Controller.

This position requires leading the coordination of programming at the club and the development of departmental cooperation. Another critical requirement of the position is to oversee the internal and external marketing strategies for membership growth, and member engagement and retention.

A strong and visible presence will be a daily requirement to set the example for all employees to consistently treat members with warm hospitality and professional service.

[Pine Lake is currently evaluating a golf course renovation to be implemented in the next 2-3 years and the General Manager will be expected to lead renovation efforts in partnership with the Architect and Course Superintendent]

Direct Reports

  • Head Golf Professional
  • Golf Course Superintendent
  • Food & Beverage Director
  • Membership and Marketing Director
  • Executive Chef
  • Events Manager
  • Tennis Director
  • Facilities Maintenance Manager

Important Individual Characteristics

  • Ability to act as a thought partner with the board and committees.
  • Disciplined follow-through to ensure the vision and goals of the club are attained.
  • The ability to communicate effectively, both verbally and in writing.
  • A natural leadership style which promotes staff and membership engagement.
  • An enthusiastic personality and passion for the club management profession.
  • Ability to cultivate a high-level of member services and satisfaction.
  • A strong understanding of how to deliver remarkable food and beverage experiences.
  • Effective fiscal management through delivery of operational and capital results in alignment with approved budgets.
  • A high level of visibility to members and staff as the face of the club.
  • Proficiency in using web and social media tools to communicate with staff and members.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) designation or pursuing preferred.

Note: A pre-employment drug screen and background check will be required. 

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 12, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Pine Lake GM Cover Letter” and “Last Name, First Name, Pine Lake GM Resume”) respectively to execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Pine Lake Country Club, please visit www.pinelakecountryclub.com and find out about Pine Lake culture on Facebook and Instagram.

Executive Search: General Manager at Camp Lake James

 

GENERAL MANAGER
CAMP LAKE JAMES
Nebo, NC

The Club:

Camp Lake James is an incredible lakeside adventure center in the foothills of the Blue Ridge Mountains, just 45 minutes east of Asheville, NC, surrounded by thousands of acres of public land with access to hundreds of miles of hiking and biking trails.

Perfectly situated in the beautiful mountains of North Carolina, Camp Lake James is a private, member-owned social club which offers the ultimate in lake lifestyle. The Camp is a rustic resort where neighbors socialize, stop by for lunch or drinks on the dock, lounge by the pool or slip into the hot tub, take a paddleboard or kayak out on the lake, hit up the gym, or play lawn games and roast marshmallows at the fire pit.

The Camp has everything members and guests need to relax, play, and create special memories with family, friends, and neighbors. Members of the community spend their days kayaking or canoeing on clear mountain waters, cooling off in the pool, or unwinding around a crackling campfire while roasting marshmallows. After a day on the lake, nothing is better than kicking back at the Social Hall and getting a bite to eat at the County Line Canteen.

The expert staff at the Camp ensure that time spent here is truly memorable and the Activities Director organizes events throughout the year and plans unique, popular events for all ages. Members enjoy wine tastings, camping and ski trips, holiday parties, bonfires on the beach, movies under the stars, family sports, games, crafts, and a dinner club.

Members soak-in nature walks along the shores of Lake James while listening for native frog calls or enjoy a glass of wine during Friday nights “Drinks at the Dock” and Saturday Socials with friends and neighbors. A day at the Camp holds as much or as little diversion as they desire.

Members are warmly welcomed and enjoy resort-style amenities at Camp Lake James when they purchase a home or homesite in 1780 or Old Wildlife Club, both dazzling communities on Lake James. A limited number of recreational licenses enable others to join the Camp, affording access to a resort-style pool, outdoor spa, tennis courts, fishing pond, state-of-the-art fitness facility, and much more.

Camp Lake James At A Glance

– Social Hall & County Line Canteen
– Resort-style pool, outdoor spa, and toddler pool
– State-of-the-art indoor fitness facility
– Beach area with canoes, kayaks, and paddleboards
– Expo Center with bar, snacks, lounge and fireplaces
– Tennis and pickleball courts
– Outdoor amphitheater & fire pit
– Game room & lawn games
– Hully Gully fishing pond
– Boat docking for members
– Neighborhood trail access

Camp Lake James Overview

– 321 Member families (homesites)
– $1.80M Gross volume
– $750K Annual dues
– $600K Rental revenue
– $250K F&B/Events volume
– 25 Employees in-season; 8-9 off-season
– 5 Board members

The General Manager Position:

The General Manager of Camp Lake James is responsible for maintaining a constant focus on the Camp’s commitment to instill a culture of continuous improvement and elevation of the member experience in every area of the operation. An understanding of and appreciation for the nuances and training involved in cultivating this type of cultural environment is required.

The General Manager reports to the Board of Directors and coordinates with the President of the Board on a regular basis. The General Manager implements the policies established by the Board and the Camp’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas. This includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results consistent with strategic vision and planning.

The General Manager coordinates all management functions and works in concert with committee chairs in assisting them in the development of proposed policies, programs, events, etcetera.

The General Manager is the lead coordinator of programming and development of synergy among all departments. Overseeing the Camp’s strategies for high levels of member engagement and satisfaction with Camp experience is a critical part of the position.

Connecting with members and staff is a top priority, the General Manager should have a strong presence and seek to be highly visible to the membership and staff. He or she sets the tone for consistently treating members with first class hospitality and communicates this expectation to the entire staff as well. The overarching focus of the General Manager, and the focus instilled in his or her team, should be on the overall member experience.

Important Individual Characteristics:

The General Manager is responsible to “lead by example”, the camaraderie and engaging nature that is seen throughout the Camp must be exemplified by the General Manager in a natural and intuitively engaging style. He/she must “walk the talk” and exhibit a passion for developing and maintain an environment of extreme hospitality.

– A naturally enthusiastic personality and passion for the club management and hospitality profession.
– A natural leadership style which promotes staff and membership engagement.
– A mind for innovation and action with an ability to act as a thought partner with the board, committees, and homeowners.
– The ability to communicate effectively, both verbally and in writing.
– Experience overseeing small-scale and large-scale service and facility enhancements.
– Ability to create and implement strategic plans, with disciplined follow-through to ensure the vision and goals of the Camp come to fruition.
– Ability to cultivate a high-level of member services and satisfaction.
– Possess a strong understanding of top-notch food and beverage and event experiences for Camp members and guests.
– Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
– Maintain a high level of visibility to members and staff as the face of the Camp.
– Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
– Ability to anticipate how the Camp needs to evolve, done by being actively networked in the club industry and being on the forefront of trends in hospitality, club management, and lifestyle communities.

Candidate Qualifications:

– A minimum of 3-5 years of progressive leadership and management experience in a private club or hospitality environment.
– A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
– Active involvement in CMAA or similar organizations where there is a strong network of peers that stay actively abreast of the industry, trends, and opportunities is preferred. Possessing a Certified Club Manager (CCM) designation, or working toward achieving one, is an advantage for applicants.

Note: A pre-employment drug screen and background check will be required. The position is available October 20, 2020.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The Camp offers a compensation package which includes a performance bonus plus full benefits.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, November 13, 2020.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Camp LJ GM Cover Letter” and “Last Name, First Name, Camp LJ GM Resume”) respectively to: execsearch@ggapartners.com. Please email resume with references.

For more information about Camp Lake James, please visit camplakejames.com and lakejames.com for videos and information about the area.

 

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