Tag: GGA Executive Search

Executive Search: General Manager for The Sutter Club

Date:

General Manager
THE SUTTER CLUB

Position Title:  General Manager

Reporting:  Board of Directors

Location:  Sacramento

Website: www.sutterclub.org

Annual Base Salary Range:  $225,000 to $275,000

CLUB OVERVIEW

The Sutter Club is a private membership club across from the California State Capitol that has been part of the Sacramento community for more than 130 years.  The Sutter Club facilities were designed, funded, and built by the Members. It opened to great fanfare in January 1930. The Sutter Club was awarded a Building of Distinction in Sacramento by the Office of Historic Preservation and is now listed on the National Registry of Historic Places. A separate Foundation has been established to protect and preserve the facilities.

Mission Statement:

The Sutter Club provides a sophisticated and inviting gathering place for Members, their families, and their guests to enjoy comradery, relaxation, fine cuisine, honored traditions and unrivaled service.

Vision Statement:

Guided by its rich history and an ever-evolving membership of accomplished professionals and community leaders, the Sutter Club is the premier, multi-generational private social club in the Sacramento region, offering Members and guests a refuge from daily demands: well-appointed facilities; state of the area amenities exceptional dining options; stellar events; and highly personalized service.

Services and Membership

Generations of families have made membership a tradition.  Membership is by invitation only. Some of the benefits of membership include beautifully maintained dining areas, a Members-only bar, wonderful annual events, entertaining family events and a private setting in the very heart of Sacramento.

The Future – Growing and Retaining Members

The Sutter Club is driven by a vision of smart and sustainable membership growth. With a strategic objective of achieving high rates of Member satisfaction, increasing Member usage, financial stability and new Member attraction, the Sutter Club is committed to pursuing opportunities that will enhance its facilities, product and service delivery, and membership.

The Sacramento Region

One of the most historic cities in California, Sacramento is home to the State Capital and is located at the confluence of the Sacramento and American Rivers in the northern portion of California’s expansive Central Valley. From trendy urban apartments to expansive foothill homes, Greater Sacramento offers a variety of lifestyle options, and is known as America’s Farm-to-Fork Capital.

THE OPPORTUNITY

The General Manager (“GM”) oversees all aspects of the Club including its governance, operations, fiscal sustainability, social activities and the relationships between the Club and its Board of Directors, members, guests, employees, service providers, community, government and industry.

This position is accountable to the Board of Directors for the implementation of Club policies and directives and recommends any changes needed in administration, operations or policy. The GM serves as an ex-officio member (i.e. non-voting member of) all Board committees.

Other principal responsibilities include:

 

  • Ensure Financial Stability and Operational Performance: Takes primary responsibility for the development and adherence to the Club’s annual budget, long-term business plan, forecasting and reporting according to the budget calendar. Analyzes financial operations in real time, reviews and analyzes financial statements, manages cash flow, and establishes controls to safeguard funds, reviewing variances, identifies performance risks and takes effective corrective action as required.
  • Visible Role of Leadership and Collaboration: Be present at major events, be the face of the Club within the community and build personal and professional credibility by developing collaborative, positive and trustworthy relationships with the Board of Directors, Members, and staff.
  • Manage Club Operations: Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with general policies. Consistently assures that the Club is operated in accordance with all applicable local, state, and federal laws,
  • Maintain Club Facilities: Oversees the care and maintenance of all the Club’s physical assets and facilities. Provides advice and recommendations to the President and Club committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans and/or budgets.
  • Supports Membership Growth: Develop and implement strategies to attract new Members to the Club. Collaborate with the Members to create campaigns aimed at increasing membership. Welcomes new Club Members and provides orientation focused on culture and club history.
  • Event Planning and Execution: Take a hands-on approach in planning and executing major Club events. Ensure that events are well-coordinated, exceed Member and guest expectations, and contribute to the Club’s overall success.
  • Technology Integration: Stay abreast of technological advancements relevant to Club management. Implement and oversee the integration of technology solutions for improved Member services, reservations, and overall club operations.
  • Risk Management: Identify potential risks to the Club and implement risk management strategies. This includes ensuring compliance with safety regulations, overseeing security measures, and addressing any potential legal or liability issues.
  • Member Feedback and Satisfaction: Develop and implement mechanisms for gathering member feedback. Use this feedback to improve Club services, amenities, facilities, and Member satisfaction continuously.
  • Sustainability Initiatives: Explore and implement environmentally friendly practices within the Club’s operations. This may include waste reduction, energy efficiency, and sustainable materials sourcing.
  • Staff Development and Training: Establish programs for ongoing staff training and development. Foster a positive and inclusive work environment, promoting teamwork and professional growth among Club employees. This includes overseeing the personnel policies, initiating, and monitoring policies relating to personnel actions, training, regulatory compliance, and professional development programs.
  • Crisis Management: Develop contingency plans for emergency situations and crisis management. Ensure that staff are trained and prepared to respond effectively to unexpected events.
  • Public Relations: Act as a spokesperson for the Club in media interactions. Develop and maintain positive relationships with local media outlets to enhance the Club’s public image. Responsible for external relations including webpage and social media.
  • Professional Development: Maintains Club Managers Association of America (CMAA) membership and other professional associations, attending conferences and meetings to keep abreast of current information and developments in the private Club management field. Participates in professional activities to enhance the prestige of the Club.

 

 

MINIMUM QUALIFICATIONS

  • A post-secondary degree in business, hospitality, or a related discipline is preferred.
  • Minimum of 7 years progressive responsibility managing as a senior leader in a City Club or similar setting.
  • Experience in a hospitality industry beneficial experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • Experience in collective bargaining, labor relations, and negotiating contracts.
  • A Certified Club Manager designation (CCM) is preferred.

 SKILL REQUIREMENTS 

  • An entrepreneurial style combined with a background in all aspects of business management, including business development, finance, information technology, human resources, risk management and performance management.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Deep understanding of operational financials, proven success with revenue growth and cost management.
  • Must have the ability to define and consistently execute a quality food and dining operation.
  • Tech savvy with experience in email communications, computer software, general knowledge of website use for marketing and membership interactions.
  • Strong problem solving and business development skill, ability to exercise sound judgement and make timely decisions.

REPORTING STRUCTURE 

The position reports to the Board of Directors through the Club President

DIRECT REPORTS 

Executive Chef; Member Services Supervisor; Controller; Catering Manager; Facilities Engineer; Food & Beverage Director

COMPENSATION 

The Sutter Club will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary (listed above), bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by February 17, 2024. The documents must be saved as a PDF (save as “Last Name, First Name, Sutter Club) and email to: execsearchus@ggapartners.com.

 

Lead Search Consultants: 

Colin Burns, Director

GGA Partners, LLC.

Colin.Burns@ggapartners.com

 

Dee Anna Clarke, Director

GGA Partners, LLC.

DeeAnna.Clarke@ggapartners.com

 

 

Executive Search: General Manager for Earl Grey Golf Club

Date:

General Manager
Earl Grey Golf Club

 

History:

Earl Grey was founded in 1919 by Major Duncan Stuart, a practicing city lawyer, who organized a group of people interested in playing golf. The original course, which consisted of five holes, was located on land leased from the C.P.R., south of and adjacent to the Earl Grey Public School in the Mount Royal district. The Club moved on two occasions, and in 1932, a twenty-year lease was negotiated with the City of Calgary for the present site. The Club continues to lease the land from the City of Calgary pursuant to a long-term agreement.

Rejuvenation and Transition:

Improvements were made to the courses and clubhouse over the years leading to a transition to the current club designed to meet member expectations for the entire family. By 2019, the Club had completed construction of a new clubhouse, turf care facility and club storage building and significantly renovated the golf course just before celebrating its 100th anniversary. The Club continues to assess capital needs and is currently preparing a master plan for the golf course. The Club has a full waiting list, as demand for golf in Calgary, and in particular for the Earl Grey experience, is very high.

In 2023, Earl Grey was selected to be the host of the 2024 CPKC Women’s Open from July 22 to July 28.  Preparations for the event are in full swing with the cooperation of Golf Canada, the LPGA, and the City of Calgary.

Earl Grey will continue as one of Calgary’s premiere Golf Clubs and a preferred choice of many for years to come.  The new General Manager has an opportunity to be a part of the Club’s exciting future.

Mission Statement: To provide an excellent golf club offering a friendly, year-round golf and social experience for all members and their families, with a high level of service, while acting as good members of the community.

ABOUT THE CLUB:

Club Facilities

  • 18-hole championship golf course
  • 9-hole Lakeview Par 3 course
  • HD indoor golf simulators
  • SAM PuttLab
  •  Premium clubhouse including:
    • Dining, lounge, and bar areas
    • Private event and meeting spaces
    • New and well-appointed locker rooms

Club Overview

  • Total members: 1,400
  • Total Shareholders: 559
  • Initiation fee: $56,000
  • Annual dues: $5,100
  • Capital dues: $500
  • Annual dues revenue: $4.2MM
  • Gross revenue: $10.0MM
  • F&B revenue: $2.8MM
  • Rounds of golf annually: 30,000
  • Full-time equivalent employees: 100-150, depending on season.
  • Peak season total employees:  220

THE POSITION

We are looking for a General Manager (GM) reporting to the Board to oversee the entire Club.  The GM will deliver a consistently excellent member experience within the existing financial framework. The GM will balance innovation with tradition as the history of the club is highly valued by members.  The anticipated start date is in March 2024.

The GM will be responsible for:

  • The consistent delivery of a member service that meets, and often exceeds member expectations.
  • The supervision of the food and beverage operations, membership services, golf services operations, golf course maintenance, Club facilities and administrative services.
  • Responsibility for Senior Managers who report directly to the GM and are responsible for the day-to-day activities and processes.  Although the GM will rely on the Senior Managers to operate the daily activities, the GM will be ultimately accountable for overall performance metrics, service and development and mentorship of the senior management team.
  • Preparation of the Club’s annual operating and capital budgets and monthly financial results.
  • The development and implementation of the Earl Grey Strategic Plan and resulting Business Plan.
  • The implementation of Board policy and strategy.
  • Representation of the Club to members, staff and external stakeholders.  The GM is engaged in new member recruitment and onboarding.

The initial key areas of focus for the GM will be:

  • To understand the Club’s mission, vision, and evolving culture though interaction with members of all categories. This will be essential in building and executing plans and services to deliver the member experience model.
  • Coordination and delivery of an excellent CPKC Women’s Open.
    • Sit on the tournament executive committee with the Club’s volunteer tournament co-chairs.
    • Collaborate with Golf Canada, CPKC and their providers, and the City of Calgary; and
    • Manage Club resource requirements to ensure successful execution of the event.
  • Review the current Strategic Plan, operating and capital budgets and identify with Senior Management team opportunities for increased revenue, improved service delivery, and continuous process improvements.
  • Develop key performance indicators which can be used by the GM and Board to initiate business process improvement, establish a performance management plan and to measure success.
  • Develop strong relationships with key outside stakeholders, including the Club’s landlord and the surrounding communities.
  • Build on the already strong culture at Earl Grey, making the Club a preferred choice for prospective employees and new members.

CANDIDATE PROFILE

The GM reports to the Board. Given the leading role this individual will play in achieving the strategic objectives of Earl Grey Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

  • A dynamic leader with the ability to build strong teams by motivation and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes.
  • Previous experience as a senior leader at a private golf club or other similar facility, experience in the hospitality industry beneficial.
  • A self-starter and results-oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.
  • Strong professional deportment with a clear commitment to member service through an open and transparent customer/member approach.
  • A strategic thinker with a strong business acumen that has the ability to identify opportunities for maximizing club revenues.
  • Politically astute with the ability to identify potential issues and deal effectively with them while exercising tact and diplomacy.
  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • Previous experience hosting national amateur or professional golf tournaments, championships, or major events an asset.
  • Readily accepts and responds to challenges. Directly confronts problems and persists in finding a solution.
  • Demonstrates integrity and ethical conduct in words and deeds.
  • Incorporates succession planning by preparing staff for key leadership roles.
  • Ensures compliance with all regulatory and matters affecting the Club.
  • Displays a definite business presence complemented with personal drive, resourcefulness, maturity, integrity, and sound business judgment.
  • Has experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A post-secondary degree in business or a related discipline preferred.
  • A Certified Club Manager designation (CCM) is preferred.

NOTE

The previous General Manager’s last day with the club is February 29, 2024 due to accepting another position within the club industry.

COMPENSATION

Earl Grey will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 29, 2024.  The documents must be saved as a PDF (save as “Last Name, First Name, Earl Grey) and email to: execsearch@ggapartners.com.

 

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

To learn more about the club please visit: https://www.earlgreygolfclub.com/  

 

Executive Search: Director of Finance for The Boulevard Club

Date:

Director of Finance
The Boulevard Club

About The Club

The Boulevard Club is a vibrant, lakeside community carved out of the peaceful shores of Lake Ontario. As the only lakefront, multi-sport recreation and social club in Downtown/West Toronto, The Boulevard Club delivers an unmatched member experience that’s rich in history and tradition yet focused on the future. From spectacular views and year-round activities to family-friendly services and an easy-access marina, it simply does not get more relaxed or waterfront. 

 For over a century, The Boulevard Club has built a reputation around time honored traditions, exemplary service, and unrivalled athletics programs for all ages and abilities, including tennis, badminton, water sports, fitness, swimming, basketball, pickleball, and more.  

 The Club takes pride in creating an exceptional Member experience thanks to an equally diverse and inclusive team. Team members are vital to the success of the Club and the Club continues to value and develop their exceptional staff. If you would like to work and learn from a team of professionals and build your career at one of Toronto’s top private clubs, The Boulevard Club may be a good fit. 

Mission 

Our Club exists as a meeting place for our members to be active and social in a welcoming environment. We enjoy exceptional experiences through the Club’s innovative programming, facilities, and service. 

 Vision 

An unrivaled social and sporting oasis on the waterfront.  

 Core Values 

  • Welcome and include everyone with warm hospitality.  
  • Listen to and recognize diverse points of view.  
  • Treat others with the utmost respect.  
  • Support continuous improvement and long-term financial viability.  
  • Commit to being an environmentally sustainable Club. 

 

The Position 

Reporting to the General Manager, The Boulevard Club is recruiting a Director of Finance who will direct the financial operations of the Club to ensure the security of Club assets. The DOF will serve as primary contact for all Club financial – and accounting-related matters with the Finance Committee, external auditors, and regulatory agencies. The candidate will ensure legal compliance, and efficient operation with the prime focus on Members’ experience and maintain and update policies to control and coordinate accounting, auditing, budgets, taxes, and related activities and records. 

Director of Finance Responsibilities 

  • The Director of Finance is a critical link between fiscal management and the Club’s strategic direction, ensuring that financial decisions align with the long-term vision and goals of the Club.  
  • Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximize the financial stability of the Club. 
  • Create the annual operating and capital budgets for the Club in coordination with various Club committees, departments, and the General Manager, and provide analytical support during budget reviews to identify cost-saving and productivity opportunities for department heads. 
  • Maximize cash flow performance of the Club through controls on inventory, credit and collection, disbursements, deposits, and remittances.  
  • Evaluate potential investments and capital allocation decisions in accordance with the strategic priorities, seeking opportunities that contribute to long-term growth and profitability of the Club. 
  • Identify and assess financial risks that may affect the execution of the strategic plan. Develop strategies to mitigate these risks and ensure the organization’s financial stability.  
  • Develop and track financial performance metrics and key performance indicators (KPIs) that relate to the achievement of strategic objectives. 
  • Develop and implement financial control procedures and systems; maintain records for internal audits; ensure compliance with government regulations and contractual agreements.  
  • Direct and verify the taking of various inventories at the Club i.e., beverages, food supplies, equipment, and furnishings. 
  • Prepares the accounting reports as necessary and as requested by the General Manager, the Board of Directors and other Club management or committees. 
  • Manage Club contracts (example: vendor leases and/or service contracts).  
  • Monthly trial balances and result financial statements for the Club, along with required supporting schedules and other data necessary for financial reports and records. 
  • Maintain Club insurance records.  
  • Provide mentoring, coaching, and regular feedback to help manage conflict, and improve and recognize team member performance mediating conflict, actively identifying and correcting breaches in house rules, assisting with questions, and managing emergencies.  
  • Performs special assignments and completes reasonable tasks or duties as assigned by the General Manager. 

Reporting Structure 

Reports to the General Manager. 

 Direct Reports  

Accounts Payable, Members Accounts Administrator, Purchasing, and Payroll. 

 Position Qualifications 

  • CPA- CA preferred 
  • Bachelor’s degree or higher in Finance or Accounting 
  • Experience in the Private Club and Not-for-Profit Industry preferred. 
  • Solid understanding of GAAP and Not-for-Profit Accounting 
  • At least 5 years of senior level or management experience related to the duties and responsibilities specified.
  • Proficient in Canadian financial laws, tax regulations, and compliance requirements.   

Compensation 

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary and benefits including: 

  • Education & Professional Development Assistance 
  • Extensive medical and dental benefits for Employees and their families  
  • Employee Health & Wellness Program  
  • Meal Plan  
  • Bonus 
  • Bike Share TO  
  • Night Transportation Assistance  
  • Complimentary Parking (subject to availability) 

Inquiries:

MPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, January 5, 2024.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Boulevard Resume” and ‘Last Name, First Name, Boulevard Cover Letter”) respectively to: execsearch@ggapartners.com 

Lead Search Consultants: 

Liz McDowell
Director
GGA Partners™
liz.mcdowell@ggapartners.com

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

 

For more information on The Boulevard Club please visit: https://boulevardclub.clubhouseonline-e3.com/Home.aspx 

 

 

Executive Search: General Manager/COO for Silver Springs Golf & Country Club

Date:

General Manager / Chief Operating Officer
Silver Springs Golf & Country Club

Silver Springs Golf and Country Club is a premier private, member-owned golf and dining facility located in Calgary, Alberta.  The Club aspires to provide the best possible member and guest experience both on and off the golf course.  Members truly participate here, in a Club where quality of life and their recreation is further improved by belonging to Silver Springs.

Silver Springs is ideally situated on an expansive, 260-acre property in northwest Calgary, 15 minutes from the downtown core.  Many of the Club’s members live in the neighborhood surrounding the Club, contributing to a vibrant culture and high usage. The Club continues to craft a culture of service and remarkable care that extends throughout the golf course, the recently renovated clubhouse and through quality member events. Members express high overall satisfaction in recent surveys, and the golf course and experience is consistently rated very well.

To learn more about the Club, visit Home – Silver Springs Golf & Country Club

 

ABOUT THE CLUB:

Club Facilities:

  • 18-hole championship golf course
  • Premium clubhouse including:
    • Formal dining area
    • Social lounge areas
    • Spacious and clean locker rooms

Club Overview:

  • Total members: 1,016
  • Total Shareholders: 512
  • Initiation fee + shareholder price: $30K
  • Annual Shareholder dues: $5,500
  • Annual facility improvement fee: $600
  • Annual dues revenue: $3.9M
  • Gross revenue: $6.2M
  • F&B revenue: $1.8M
  • Average member age: 65
  • Rounds of golf annually: 40K
  • Full-time equivalent employees: 18
  • Total active employees: 115 at peak season

GENERAL MANAGER RESPONSIBILITIES

  • Leading and managing a culture that provides exceptional, personalized member and guest experiences
  • Ensuring the long-term success and sustainability of the Club
  • Creating and directing programs with goals of ensuring effective financial stewardship, enhancing member and guest experiences, promoting membership growth, and advancing the long-term viability of the Club
  • Working closely with the Club’s president, Board of Directors and various operational committees to ensure development and execution of successful work plans
  • Providing financial leadership that includes the development, analysis and execution of Club budgets, periodic financial reporting, and the implementation of appropriate and up-to-date financial and system controls
  • Providing leadership to the Turf Care, Pro-Shop, Food & Beverage, and Administrative areas
  • Creating specialized programs and providing direction to the Food & Beverage area that encourage growth of the Club’s outside, catered events and effective year-round use of the clubhouse, while minimizing member conflicts during the golfing season
  • Recommending and implementing policies that enable the Club to adhere to all aspects of applicable government laws and regulations
  • Ensuring staff and member understanding and adherence to all Club bylaws and policies
  • Embody the vison, mission, purpose and values of Silver Springs

ESSENTIAL FUNCTIONS

LEADERSHIP

  • Leading, inspiring, and developing all staff in order to achieve the highest results and standards
  • Ensuring all business units – Turf Care, Pro Shop, Food & Beverage, Administration, and Facilities – develop goals and achieve objectives aligned with the Club’s strategic plan and annual operating plans
  • Providing coaching, mentoring and advice to employees
  • Taking responsibility for employee actions and results
  • Lead all Human Resource related functions and issues

DIRECTING THE OPERATIONS OF THE CLUB

  • Focusing on day-to day operations to meet financial and performance goals
  • Overseeing the marketing and membership development activities
  • Facilitating communication and information flow with the Management Team, the Board and Member Committees
  • Providing direct expertise and oversight to the Club’s Food & Beverage catering activities to ensure required growth
  • Recommending Club policy changes and enhancements while ensuring adherence to same
  • Lead the planning and execution of capital projects

MEMBERSHIP SALES

  • Focus on selling shares to reach targeted budget number
  • Oversee the marketing plan, communications, and social media for the Club
  • Point of contact for all new member enquiries
  • Manage trial, designate, sponsored intermediate member lists and wait lists

 MEMBER EXPERIENCES

  • Seeking ways to provide the Club’s members and guests an exceptional quality experience while balancing the financial needs of the Club
  • Maintaining a high profile and visibility with the members and continually seeking ways of improving member communications

FINANCIAL EXCELLENCE

  • Working closely with the Club’s Controller, implementing financial programs that seek to achieve the Club’s strategic goals
  • With the operations team, developing the Club’s annual budget for approval by the Board
  • Manage and update the long-range capital plan and present
  • Ensuring the budget is adhered to and seeking ways to optimize and revenues and expenses
  • Improving the Club’s systems and controls
  • Oversee Men’s Section, Ladies Section, and Junior Section budgets

 EMPLOYEE RELATIONS, RECRUITMENT, DEVELOPMENT AND TRAINING

  • Providing guidance in the selection and compensation of staff and leading the selection process of all management staff
  • Encouraging and overseeing the development of training programs that enhance employee skills and align with strategic objectives
  • Fostering a team environment that builds the desired culture and encourages open communication among staff
  • Keeping employees informed of all matters and leads periodic meetings with management and staff

COMMUNITY/PUBLIC RELATIONS

  • Developing and maintaining effective external stakeholder relationships including homeowners surrounding the golf course, nearby community associations, and local municipal officials
  • Maintains effective relationships and the transfer of applicable best practices from industry associations and peers, and ensures Club participation in relevant industry, trade and community events
  • Promoting the reputation of the Club internally and externally, including the golfing, sporting and dining club industries
  • Working with member and supplier partners in development, marketing and sales to promote the Club

BOARD RELATIONS & CLUB COMMITTEES

  • Maintaining close and effective communication with the President, Board of Directors and Operational Committees and leadership at all Board meetings
  • Being a standing member of the Executive Committee
  • Continually seeking ways of improving the effectiveness of the Club’s governance and committee structure to ensure development and alignment of strategic goals

HEALTH, SAFETY, ENVIRONMENT AND SECURITY

  • Ensuring effective Club health, safety, environment and security policies and procedures are developed and implemented, in accordance with relevant government regulations and are being followed by all staff and members
  • Ensuring that regular inspections are taking place and follow-up actions are implemented

REPORTING STRUCTURE

The position reports to the Board of Directors through the Club President.

DIRECT REPORTS

Golf Course Superintendent, Head Golf Professional, Controller, Executive Chef, Food & Beverage Manager, Communications and Marketing Specialist, and Clubhouse Maintenance Supervisor.

COMPENSATION:

Silver Springs will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

INQUIRIES:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 7, 2024.

The documents must be saved as a PDF (save as “Last Name, First Name, Silver Springs) and email to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

 

George Pinches
Director
GGA Partners™
george.pinches@ggapartners.com

 

 

 

Jeff Germond, CCM, to Join GGA Executive Search Team

Date:

Jeff Germond, CCM, will join the GGA Executive Search Team effective February 1, 2024 after completion of his tenure as COO of Mississaugua Golf & Country Club.

Jeff’s experience encompasses all aspects of club management, from food & beverage to operations, finances and human resources. His vast knowledge of the inner workings of high-end private clubs and all aspects of food & beverage operations will benefit all clients who need to fill culinary and all leadership positions.

Jeff began his career as an Executive Chef with an emphasis on building and fostering high-performance teams. Over the course of his career, he had the opportunity to work at several of Canada’s premier clubs, including the National Golf Club of Canada, Hamilton Golf & Country Club and St. Catharine’s Golf & Country Club, among others. He is currently completing his tenure as the COO at Mississaugua, after which he will bring his experience and knowledge to GGA.

Jeff will be based in GGA’s Toronto office. As of February 1, 2024, he can be reached via email at jeff.germond@ggapartners.com.

Executive Search: Director of Golf for Quail West Golf and Country Club

Date:

Director of Golf
Quail West Golf and Country Club

Quail West Golf and Country Club

Quail West Golf & Country Club, located in beautiful Naples, Florida and revered as Southwest Florida’s preeminent private golf community, is seeking an extraordinary leader to serve as Director of Golf.

Quail West prides itself on providing world-class facilities for Members and their guests and an extraordinary and inclusive, yet unpretentious lifestyle. One of Southwest Florida’s most welcoming clubs, Quail West’s courses, facilities and services are shared by a limited number of members to enhance the quality of the member experience.

To learn more about the Club, visit Home – Quail West Golf & Country Club

ABOUT THE CLUB

36 Holes of Golf

Gross Operating Revenue: $25M

Annual Merchandising Revenue: $1M

FY 24 Annual Golf Dues – Operating – $22,030; Capital – $4,000

FY 24 Golf Course Maintenance Budget – $4.9M

FY 24 Golf Operations Budget

  • Total revenue (net of cost of sales) – $2.8M
  • Payroll expense – $1.5M
  • Payroll Taxes & Benefits – $300K
  • Other expenses – $660K
  • Annual lesson revenue – $200K

POSITION OVERVIEW

The role of Director of Golf at Quail West offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced, and respected professional. The Director of Golf is looked upon to set the standard for golf operation by providing world-class programs, services, and leadership. The individual will promote an enthusiastic professional atmosphere focused on Member enjoyment and satisfaction through a visible, accessible, and professional management and leadership style.

The Director of Golf oversees the golf operation including management of the team (golf shop, practice facility, outside operations, and men’s locker room), responsible for the financial planning and oversight for the golf operation, and promotion of an exceptional golf experience for the membership.

REPORTING STRUCTURE

Reports to the Chief Operating Officer / General Manager

DIRECT REPORTS

Head Golf Professional

RESPONSIBILITIES & EXPECTATIONS

  • Provides respectable leadership as a PGA professional in managing all aspects of the golf program and promotes a positive image at a first-class facility.
  • Oversees the management and performance of all golf shop and related services.
  • Provides input and advice as requested by the COO/General Manager, the Board of Directors, Golf Committee, and members of the Management Team.
  • Recruits, trains, and develops all golf staff.
  • Manages tee time procedures fairly and equitably.
  • Coordinates, attends, and actively participates in all Golf Committee meetings.
  • Maintains a respectable golf game and represents the club favorably in PGA and other appropriate golf-related
  • Develops and adheres to annual operating budget for golf operations including planning, budgeting, forecasting, monitoring, and taking corrective action as necessary.
  • Coaches and mentors employees by proactively supporting employee development and involvement.
  • Enforces club rules and regulations governing golf course and practice facility usage to provide an enjoyable golfing experience.
  • Develops and manages an innovative tournament schedule and golf activities program that services all golf members.
  • Play golf with members and their guests as time and duties permit.
  • Attends golf-related conferences, merchandise shows, and educational programs to stay current with the latest trends in the industry.

REQUIRED QUALIFICATIONS

  • Minimum 5 years’ experience as a Head Professional or Director of Golf at a premier, private facility. Multi-course experience preferred.
  • Class ‘A’ member of the PGA of America.
  • Computer literate: Excel, Word, Golf Genius, and Jonas
  • Possess the highest level of understanding in the rules of golf, tournament formatting, scoring, and handicapping.

COMPENSATION

Quail West will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by January 7th, 2024.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Quail West Director of Golf Cover Letter” and “Last Name, First Name, Quail West Director of Golf Resume”) respectively to: execsearchus@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Kathy Grayson

Director
GGA Partners™
kathy.grayson@ggapartners.com

 

Colin Burns

Director
GGA Partners™
colin.burns@ggapartners.com

 

For more information on Quail West Golf and Country Club, visit https://www.quailwest.com/

 

 

Executive Search: Managing Director for Woking Golf Club

Date:

Managing Director
Woking Golf Club

“A seminal heathland we really love.” – Golf World

“For anyone who really wants to be a golf architect, I heartily recommend Woking as one of the most rewarding courses in the world you can see” – Tom Doak

“The first hole is like a warm handshake from an old friend” – Tom Watson

The Club

Woking Golf Club was founded in 1893 and was the first of the Surrey courses to be cut out of the pines and heather by prolific golf course architect, Tom Dunn. It is a very much in the tradition of English golf clubs and still retains its old character and charm. The course has been lengthened in recent years and is now more than 6,500 yards from the back tees, however the real challenge of the course is the complexity of its undulating greens.

Primarily and proudly a club with a long-standing two-ball heritage, Woking members not only value the time it takes to play eighteen holes but relish the competitive and convivial culture that is the essence of the Club.

In recent years, a significant investment programme has been undertaken including a reservoir, fairway watering system and greens drainage programme. In addition, the club has undertaken an extensive woodland management programme to help the heather re-establish, which has resulted in many of the original stunning views across the course being reinstated. The golf course is ranked 18th in the list of the top 100 courses in England as set out in the 2023 Golf World rankings.

Woking currently has over 410 full members and welcomes around 10,000 guest and visiting golfers annually. The Club is good financial health and, having recently incorporated, the Board is currently developing its first 5-year strategic plan with the support of GGA Partners.

Position Summary

Reporting to the Board of Directors through the Chairman, the Managing Director (MD) of Woking Golf Club will be responsible for managing the overall performance of the Club, the implementation of the strategic plan and for the delivery of an exceptional member, guest, and visitor experience.

Following a recent change of governance structure, this is an excellent opportunity for a forward-thinking, dynamic MD to be accountable for the management of all aspects of the Club and to be empowered to pursue practices that contribute to fulfilling the Club’s vision and mission, as approved by the Board and the Membership.

The MD will generate and monitor budgets and financial statements, secure and protect the Club’s assets, including facilities and equipment, will monitor the quality of the Club’s operational performance and service standards, develop, and lead a cohesive professional service team, and will strive to consistently maintain a memorable and distinctive club experience for everyone who visits, every time they visit.

The Club prefers a highly visible and interactive MD, someone professional in personal style, demeanour, and presence, who fulfils the role of chief host and is comfortable interacting with Members.

A suitable MD will have a deep experience and understanding of the game of golf, its history and traditions, and a minimum of ten years of progressive management experience in a well-regarded private club or similar hospitality environment.

The position requires that the MD be business savvy without compromising on member priorities, and with a strong command of industry trends, benchmarks, and best practices. They will be proficient in change management with a demonstrable understanding of operational and management excellence and an ability to “professionalise” the Club across all functions.

Duties and Responsibilities 

Leadership:

  • Develop an effective working relationship with the Board of Directors and Committees.
  • Lead the management and implementation of the Club’s strategic, capital, and annual plans consistent with the Club’s Vision and Mission.
  • Lead, mentor and build a strong management team including effective performance management along with succession planning.
  • Follow industry trends, benchmarks and best practices and develop strategies that maintain Woking Golf Club’s market position and reputation.
  • Value the Club’s heritage, historic golf course and clubhouse.
  • Effectively manage change throughout the organisation to ensure the Club remains highly professional, desirable, respected, and relevant.
  • Be well-known and visible to the Membership.

Financial Management:

  • Generate operating and capital budgets that contain sufficient detail to enable accurate projection of revenues and expenses and that disclose underlying assumptions, for ultimate Board approval.
  • Generate and monitor monthly, annual, and other financial statements of the Club; take effective corrective action as required.
  • Analyse financial statements, monitor cash flow, provide timely, relevant, and accurate reporting (including key indicators, performance metrics and benchmarking) and maintain adequate internal controls.
  • Ensure that the financial integrity of the Club is always maintained and that it is operated in an efficient and cost-effective manner.
  • Be fiscally responsible while investing in the Club’s people and assets to ensure an exceptional Member experience.
  • Establish and monitor compliance with purchasing policies and procedures; and
  • Ensures that the Club’s assets are adequately insured against casualty and property losses, and liability losses to the Club and its Board members and staff.

Governance:

  • Is knowledgeable regarding best governance practices for private clubs.
  • Implements policies established by the Board of Directors.
  • Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with Board policies.
  • Issues notice of meetings, attends Board and Annual Meetings, serves as the Corporate Secretary appointed annually by the Board of Directors.
  • Consistently monitors the Club’s constitution, rules, and regulations for continued relevance to the Club’s operations, and
  • Reports in a timely fashion any actual or anticipated material non-compliance with a policy of the Board.

Human Resources:

  • Has authority over and accountability for all staff.
  • Hires, trains, motivates, evaluates, compensates, and terminates staff in a professional, non-discriminatory, and caring fashion.
  • Has the authority to appoint and remove any and all employees and agents of the Club and settle the terms of their employment and remuneration in accordance with policies established by the Board.
  • Establishes personnel policies in accordance with policies established by the Board; initiates and monitors policies relating to personnel actions and training and professional development programs.
  • Works with their direct reports to schedule, supervise and direct the work of all employees.
  • Ensures that a succession plan is in place for each direct report.
  • Conducts regular performance reviews with direct reports and ensures that each of them implements a protocol whereby all staff have job descriptions and participate in a review at least once a year; and
  • Reviews current staffing model to ensure all functions are being performed by appropriately trained personnel and that the Club is staffed to meet the needs of the members in a cost-effective fashion.

Capital Projects:

  • Be proactive in planning for capital projects that need to be considered for the benefit of the Club and prepare appropriate capital expenditure proposals for Board consideration.
  • Manage the capital funding requirements of the capital and strategic plans.
  • Provide oversight of and manage all capital projects and related expenditures to ensure that they are delivered to time, to cost and at the quality approved by the Board.

Operations:

  • In support of the Course Manager, ensure the golf courses and practice facilities are to the highest standards of condition and playability.
  • In support of the Golf Professional, ensure that the teaching capabilities and quality of teaching experience are the highest possible standard. Also ensure that the Pro Shop provides goods and services that are commensurate with the highest standards and that prices are competitive.
  • In support of the Clubhouse Manager, ensure the delivery of a consistently exceptional Clubhouse experience by providing a high-calibre food and beverage offering, quality service and appropriate social environment.
  • In the context of a club with such a strong and important 2-ball heritage, establish and oversee golf reservations and account management system for member golf, competitions, matches, guests, visitors, and societies that is seamless for the members and visitors, effectively manages the Club’s yield per round, and generates accurate business intelligence for informed decision-making.
  • Nurture the spirit of the game and the traditions of the Club, fostering a convivial atmosphere through play, competition, events, and atmosphere.
  • Adopt and maintain an environmentally responsible protocol for all operations.

Compliance:

  • Consistently ensure the Club is operating in compliance with all applicable regulations.
  • Provide an annual report to the Board of Directors regarding such compliance.
  • Maintain relations with appropriate local and national governmental agencies.

Membership:

  • Advise the Board and its advisory committees in relation to membership strategy and planning, and once set by the Board, oversee the application of membership policies.
  • Evaluate and manage the current membership application process to ensure continued strength of potential members.
  • Consistently communicate with the membership and enforce Club rules.
  • Coordinate the marketing and membership relations programs to promote the Club’s services and facilities to both present and potential members.
  • Be accessible and visible to members and responds to members’ concerns in a timely manner.

Key Attributes

  • An innovative thinker with business acumen and a passion for continuous improvement.
  • A self-starter who is results-orientated and resilient in the face of adversity.
  • A dynamic leader and motivator with the ability to build a cohesive, talented, and effective team, focussed on the delivery of a collective mission. A leader that inspires support for and belief in the Club’s vision.
  • A leader who is empathetic and understanding of stakeholder positions, who is diplomatic and tactful, yet astute when there is the need to be firm and decisive in dealing with member and staff constituents.
  • Proven to be an excellent manager of change, of people, of stakeholders and stakeholder expectations, of plans and projects, and of time – skilled in prioritising and adapting without losing sight of the ultimate objectives.
  • A track record of elevating the member experience on and off the golf course, including food and beverage, service standards and protocols, and communications.
  • Demonstrates exceptional verbal, written and interpersonal communications skills with strong personal deportment. Believes in being visible and accessible to members without compromising on management duties.
  • A highly professional individual who is always in command of their brief. Someone of the utmost integrity and with a commitment to excellence.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • The ability to build and manage strong and rewarding relationships.

Qualifications and Skills

  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • A leadership track record.
  • Experience in a premier club environment.

Direct Reports

Manager of Golf Course Operations, Clubhouse Manager, Head Professional, Head Chef and Financial Administrator.

Compensation:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by December 30th at 5:00pm.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Woking Golf Club MD Cover Letter” and “Last Name, First Name, Woking Golf Club MD Resume”) respectively to: execsearchemea@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Rob Hill
Managing Partner
GGA Partners™ EMEA
rob.hill@ggapartners.com

 

Kit Taylor
Managing Director, Hospitality, Leisure & Sport
Psd Group
kit.taylor@psdgroup.com

For more information on Woking Golf Club, visit https://www.wokinggolfclub.co.uk/

 

 

Executive Search: Director of Finance for The Badminton & Racquet Club of Toronto

Date:

Director of Finance
The Badminton and Racquet Club of Toronto

About The Club

The Badminton and Racquet Club of Toronto is a preeminent private athletic and social club in midtown Toronto known for its personal touch, lasting friendships, multi-generational families, and loyal members and staff. The B&R is the ideal place for anyone with a passion for racquet sports, wanting to learn a new activity, staying forever young, or simply wanting to be part of a vibrant social scene.

Mission:

Renowned for our welcoming community and camaraderie, the B&R is a home away from home where members of all ages enjoy, and are enriched by racquet, fitness, wellness, and social experiences.

Vision

Your B&R – Your Way

 

The Position:

The Badminton and Racquet Club of Toronto is recruiting for a Director of Finance who must not only possess a broad knowledge of all accounting, financial, and business principles, leadership, analytical, and strategic thinking skills, but must also be able to fit into an organizational culture that promotes openness, mentoring, teamwork, innovation, tradition, creativity, stability, and financial results.

Candidate Profile:

The Director of Finance will work closely with the Senior Management Group and Finance, Audit, Property and Planning Committee and will oversee all financial aspects of the business while driving the organization’s financial strategy and planning. The Director will also be responsible for assessing the financial performance of the Club, possible risks, and investments while ensuring legal and regulatory compliance for all Club accounting and financial reporting functions; The ideal candidate must be familiar the relevant tax laws, payroll, reporting requirements, and generally accepted accounting principles affecting the Club.

The Director of Finance will be directly responsible for the establishment and recommendation of financial policies, procedures, controls, investments, and reporting systems, and the supervision and management of general accounting, accounts payable, accounts receivable, and payroll, and such personnel. In addition, this role has oversight responsibility for the Club’s IT systems and, its expenses, as well as the independent  contractors with whom the Club engages.

The Director of Finance reports to the Chief Operating Officer.  Given the leading role this individual will play in achieving the business objectives of the club, it is essential that the successful candidate possess the following requirements:

Leadership / Managerial Experience

  • Excellent managerial and leadership skills.
  • Ability to respond appropriately and find solutions in high pressure situations with a calm and steady demeanor.
  • Ability to lead committees and present to a group in a professional and polished manner.
  • Excellent teamwork and team building skills.
  • Ability to build and maintain lasting relationships with other departments, members, boards and committees, key business partners, and government agencies.

Communication Skills

  • Ability to show a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Outstanding oral and written communication skills.
  • Strong work ethic and positive team attitude.
  • Strong presentation skills in a group setting.

Computer Skills

  • Proficient in the use of MS Office, POS, and financial management software systems, especially advanced functions withing Excel. Northstar system proficiency an asset.
  • Good understanding of IT infrastructure management.

Educational Experience

  • BS/BA in accounting, finance, or relevant field; MS/MA is an asset.
  • CPA or other relevant qualification an asset.

Experience

  • 10 years of progressively responsible experience in finance with at least 3 years of experience in management and as a Director of Finance or similar role.
  • Experience in the private club or service industry an asset.
  • In-depth knowledge of relevant and current corporate finance and accounting principles, laws, and best practices.
  • Extensive experience and knowledge in dealing with accounting systems, budgets, internal controls, business planning and asset management.
  • Extensive experience in creating and managing budgets for medium to large organizations.
  • Strong knowledge of financial analysis and forecasting.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Mathematical reasoning.

Core Competencies

  • Diplomatic, Analytical, Strategic Planner, High Attention to Detail, High Levels of Integrity and Confidentiality, Member Focused, Decisive, Problem Solver, Results Focused, Organized, Excellent Time Management Skills.

Note:

The position will be available in Early 2024.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary and benefits including:

  • 100% Health and Dental Benefit Coverage
  • LTD and Life
  • RRSPs
  • MBO Bonus
  • Parking

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Sunday, December 31, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, TheBandR Resume” and ‘Last Name, First Name, TheBandR Cover Letter”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information on The Badminton and Racquet Club of Toronto, visit https://www.thebandr.com/

 

 

Executive Search: General Manager / Chief Operating Officer for The Lambton Golf and Country Club

Date:

General Manager / Chief Operating Officer
The Lambton Golf and Country Club

The Lambton Golf and Country Club

The Lambton Golf and Country Club (“Lambton” or the “Club”) is a private, member-owned club which was founded in 1902, and is considered one of the premier Golf and Country Clubs in Canada. Lambton is a year-round club with golf running from April through November, both summer and winter tennis and an extensive year-round social, dining and events calendar.  Rooted in a storied and rich tradition, Lambton has become one of the fastest growing progressive, family oriented private country clubs in the greater Toronto area. Geographically, it is one of the closest golf and country clubs in proximity to downtown Toronto. Our membership, which is remarkably diverse and, in many cases, multi-generational, enjoys Lambton as a “home away from home,” consisting of warm and caring friendships that last a lifetime. These relationships are the hallmark of our wonderful Club.

Lambton is home to an 18-hole Championship Golf Course, a 9-hole par 31 Valley Course and full golf practice facilities. Both courses were completely redesigned in 2010 by Rees Jones, one of the world’s premier golf course architects with a particular recognition as a US Open site designer.  Lambton has a beautifully designed clubhouse that was completed in 2000, and which has undergone consistent improvements since to accommodate a growing membership.  The Club also has 5 Har-Tru tennis courts which were also completed in 2010.  Part of a strategic facility plan, the Club is embarking on a new fitness center in February 2024 and the membership has approved a multi-million-dollar renovation to the kitchen and outdoor patio.

The success of the Club’s membership attraction program over the last several years along with sound fiscal management have permitted the Club to completely rejuvenate its principal assets over the last 20 years while maintaining a strong and flexible financial position.  Strategically, the Club is well positioned for its next phase of growth.

Lambton has a very full and active membership which embraces the exciting and fun-filled menu of golf, tennis, dining, live entertainment, and a diverse social calendar of events including Member-Member and Member-Guest Tournaments, couples golf, tennis ladders and seasonal parties for the enjoyment of its members, their families, and their guests.

Club Overview

Age of Club: 121 Years

Entrance fee: $67,500

Annual dues: $8,090 (Gold Golf)

Total Number of Members: 1,799

Total employees: 149

Mission, Vision, and Values

 Mission: Lambton Golf and Country Club is an all-season private member-owned Club. The Club provides premier facilities for the exclusive use of members and their guests to enjoy golf, tennis, dining and other social activities. The Club also provides event services and facilities to members and approved outside organizations for functions such as private parties, meetings and weddings. Members and guests enjoy attentive professional service from well-trained staff.

Vision: Being part of Lambton Golf and Country Club is to be a part of a community, a home away from home for family and friends. The Club’s primary focus is providing an exceptional golf experience from arrival through to post-golf relaxation. The Club provides an enjoyable golf experience with as much challenge as a member might desire in that golf game experience.

Values

At Lambton Golf and Country Club, we highly value the comfortable community environment shared by members and the staff. The Club provides facilities and services in an exclusive environment that members expect from a premier club. The Club strives to foster a climate of openness and friendliness. Players and families of all abilities enjoy the Club equally.

The Club has a history of strong governance and fiscal prudence, led by the Board of Governors. Material decisions are made by the Board upon recommendations from standing and ad hoc committees which are supported by management.

Position Overview

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Lambton’s management team and is responsible for managing all facets of the Club’s operations. The GM/COO manages the affairs and directs the employees of the Club subject to and in accordance with the direction of the Board of Governors (the “Board”) acting through the President, who exercises supervisory authority over the GM/COO.  The GM/COO attends all meetings of the Board and is an ex-officio member (i.e., non-voting member of) all Board committees. The incumbent GM is retiring.

Responsibilities and Expectations

  • Developing and delivering a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Effectively managing all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and services provided by the Club and to ensure an elevated level of member satisfaction.
  • Developing and implementing best-in-class and industry leading operating policies, programs, procedures, and methods and directing the work and promoting the development of all department managers.
  • Monitoring long and short-term financial objectives and reporting and, in consultation with the Board, Finance Committee and Director of Finance and Administration, preparing and executing the financial plan for the Club, as follows: (i) develops annual operating, cash, and capital budgets; (ii) monitoring monthly budget and other financial information; (iii) initiating effective corrective action as required; (iv) approving invoices and other arrangements before inception or payment; and (v) preparing and making financial reports to the B
  • Establishing personnel policies, initiating, and monitoring policies relating to personnel actions, setting and monitoring achievement against annual objectives for senior managers, and overseeing training and professional development programs. Acting as a mentor to Direct Reports.
  • Coordinating the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction. Managing complex capital projects to the highest level of quality on time and on budget.
  • Overseeing successful execution of strategic capital initiatives.
  • Welcoming new club members, and “meeting and greeting” all club members as practical during their visits to the Club. Coordinating the marketing and member relations program to promote the Club’s services and facilities to present to potential members.  Developing ongoing dialogue and rapport with members and being present at all major Club functions.
  • Incorporating succession planning by preparing staff for key leadership roles.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Candidate Profile:

The GM/COO reports to the Board of Governors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Lambton, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

  •  Leadership Skills:
    • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Candidate possesses the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.
  •  Standard of Care:
    • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 golf and country club.
    • Ability to set and maintain ambitious standards for all facilities, services, and communications.
  • Interpersonal/Fit:
    • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
    • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
    • Demonstrates energy and a desire to interact with the membership.
    • A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability.
    • Strong professional with a clear commitment to member service through an open and transparent member approach.
  • Business/Finance Skills:
    • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
    • A strategic thinker with strong business acumen.
    • Experience managing complex capital projects.
    • Direct experience with golf, tennis and food and beverage businesses.
    • Incorporates succession planning by preparing staff for key leadership roles.
  • Education:
    • A post-secondary degree in business or a related discipline is preferred.
  • Experience and Accreditation:
    • Previous hospitality industry experience as a senior leader at a private golf and country club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium country club experience.
    • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
    • A Certified Club Manager designation (CCM) is preferred.

Compensation:

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Inquiries:

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by December 6, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Lambton CEO Cover Letter” and “Last Name, First Name, Lambton CEO Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Dee Anna Clarke
Director
GGA Partners™
deeanna.clarke@ggapartners.com

For more information on Lambton, visit https://www.lambtongolf.com/Home.aspx

 

 

Executive Search: Director of Golf for The National Golf Club of Canada

Date:

Director of Golf
The National Golf Club of Canada

The National Golf Club of Canada

Located in Woodbridge, just north of Toronto, Ontario, The National Golf Club of Canada (“The National” or the “Club”), Canada’s preeminent private golf club, is seeking an extraordinary leader to serve as Director of Golf.

The National is an equity golf club established in 1987 with 468 members. We pride ourselves on our commitment to golf, the golf experience and our renowned George and Tom Fazio (1974) golf course, which is consistently rated as one of the best in Canada and heralded internationally.

 

Position Overview

The role of Director of Golf at The National – the top-job in Canadian golf – offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced, and respected professional. The Director of Golf is looked upon to set the standard for golf operation by providing world-class programs, services, and leadership. The individual will promote an enthusiastic professional atmosphere focused on Member enjoyment and satisfaction through a visible, accessible, and professional management/leadership style.  The Director of Golf will work with the Professional team to address Members concerns, complaints, and compliments, and with the Membership Coordinator to provide new member orientation in a timely manner.

Responsibilities and Expectations

Operations:

  • Possess the highest level of accountability for ensuring the golf operation is executing at a world-class level and be recognized as a leader in the Canadian golf industry.
  • Oversee and direct the day-to-day activities of the golf operations.
  • Implementation of policies and standard operating procedures; enforcing all rules and regulations established by the club.
  • Assist in communication to the members via publication of newsletters, website, informational and promotional materials and actively promote golf events at the club.
  • Onboard new members and acclimate them to club rules and regulations, assimilate them into group play, encourage event participation, and maintain handicap.
  • Create a playing schedule where all team members actively play golf with all segments of the membership.
  • Directly responsible for all staffing and training, human resources activities of the golf operations personnel.
  • Applies and administers the Club’s policies and by-laws in day-to-day operations.
  • Act as the staff liaison to the Club’s Captain and attend all relevant committee meetings.
  • Maintain a professional image in and around the Club.

 Financial:

  • Prepare and administer the annual budgets for golf operations.
  • Ensure the golf operation is compliant with all Club financial guidelines including purchasing, inventory, payroll, and fee schedules.
  • Responsible for preparing monthly reports for both the Captain’s Committee and General Manager
  • Review and report on P&L monthly golf operations, providing explanations on variances and forecasting.
  • Ultimately responsible for pro shop inventory and delivery of annual targets.

 Staffing:

  • Hire, train, and mentor a professional staff with a positive and service-oriented attitude
  • Develop personal career plans for each staff member; meet with them quarterly to review progress.
  • Conduct daily line-ups, weekly staff meetings and seasonal team retreats to ensure the vision of the club is clearly understood and member and guest experiences are consistent.
  • Empower staff and ensure they are engaged in all areas of the operation.
  • Conduct both stay and exit interview to garner feedback for continuous operations improvement.

Tournament Programming:

  • Design, coordinate and successfully execute all golf events.
  • Assist in a Play Better golf program wherein the handicap of any player comes down following the system.
  • Research new tournament formats
  • Communicate weekly rules tips and promote club events by engaging members on the practice range and first tee as well as through member outreach and club communication systems.

Instructional Programming:

  • Oversight of business and programming of the Ben Kern Learning Centre (indoor golf)
  • Research and recommend teaching technologies that will enhance the member experience.
  • Assist in program design and offerings for: full senior members, intermediates, juniors and female spouses and daughters.
  • Conduct clinics and seminars to engage members and enhance programming.
  • Play golf with Members when appropriate.

Merchandise Concession: (owned by The National Golf Club)

  • Final approval on all merchandise and golf equipment purchases.
  • Develop partnerships with vendors who will invest and support the success of the golf shop.
  • Return demo product and defective merchandise in a timely manner and ensure proper credits and/or reimbursements are received.
  • Maintain accurate member credits for tournaments and other events.
  • Attendance at trade shows to research new products and services.

 Professional Development:

  • Stays current with technology, continues education in the C.P.G.A., keep management methods up-to-date, and continue to upgrade Teaching & Coaching certification
  • Participates as a member of the PGA of Ontario, PGA of Canada, and maintains a local network of industry contacts.

Direct Reports:

  • Professional Staff
  • Director of Instruction
  • Starters and Rangers
  • Range Attendants
  • Administrative Assistant
  • Back Shop Staff

Reporting Structure:

Reports to the General Manager and liaises with the Captain’s Committee and Board of Directors

Preferred Qualifications:

  • Minimum 5 years’ experience as a Head Professional or Director of Golf.
  • Class ‘A’ member of the PGA of Canada, PGA of America
  • Computer literate: Excel, Word, Golf Genius, P.O.S. programs i.e., Northstar and or Jonas
  • Possess the highest level of understanding in the rules of golf, tournament formatting, scoring, and handicapping.

Compensation:

The Club will offer a very attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by November 29, 2023.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, National Resume” and “Last Name, First Name, National Cover Letter”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Kathy Grayson
Director
GGA Partners™
kathy.grayson@ggapartners.com

For more information on The National Golf Club of Canada, visit https://nationalgolf.ca

 

 

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