Tag: General Manager

Executive Search: General Manager/Chief Operating Officer for The Club at Hōkūli’a

Date:

                       

General Manager/Chief Operating Officer
The Club at Hōkūli’a
Kona, Hawaii

The Club

Spanning three miles along the heart of the Kona Coast, the private community of Hōkūli’a lies on a lush 1,300 acres, just minutes from the town of Kailua-Kona. The sheltered climate provides gentle coastal breezes, ideal year-round conditions for outdoor living, golf and water pursuits.

Situated in the heart of this residential community is the Club at Hōkūli’a, home to the 7,337-yard Jack Nicklaus Signature Design golf course that features cascading fairways, risk/reward holes and dramatic ocean views.

The traditional Polynesian-style compound houses the men’s and women’s golf lounge, locker-room, golf shop, dining options, fitness center, a 3-lane lap pool, two Har-Tru tennis courts as well as the spa & massage facility which includes an open-air yoga studio. Surrounded by beautifully-manicured tropically landscaped grounds, the facility also features an expansive event-lawn area with endless ocean views for every type of entertaining and special events.

The Club at Hōkūli’a Overview:

  • Memberships – 258
  • Initiation Fee – $150,000
  • Annual Dues – $27,000 for club operations & capital expenses plus $4,500 for village fees
  • Gross Volume – $7.3 million
  • Food & Beverage Volume – $607,000
  • Gross Payroll – $2.2 million
  • Employees – 80
  • Board Members – 7
  • Average Member Age – 70
  • Strong balance sheet and positive cash flow
  • Championship golf course ranked six in Hawaii by Golf Digest

The General Manager/Chief Operating Officer Position

The General Manager (GM) has total operational responsibility for the club and reports to the board of directors. The GM oversees a private club with an 18-hole Nicklaus Signature golf course and clubhouse compound featuring an array of dining options and other amenities.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the stated mission.
  • Prepare comprehensive operating plans and budgets for board approval; operate in accordance with approved budgets.
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club.
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies.
  • Direct staff recruitment and training.
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
  • Assure that the highest standards of member service and satisfaction are established and achieved.
  • Operate the club is operated in accordance with all applicable local, state, and federal laws.
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality and environmental statutory law compliance
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business.
  • Ensure board-established committees are well-supported and operate in accordance with board-approved policies and directives.
  • Oversee security, risk management, and health/safety programs to maintain measures to protect members, employees, staff, and club physical assets.
  • Keep board thoroughly informed of club operations, member satisfaction, and financial performance.
  • Develop and oversee a comprehensive communications program that keeps all appropriate constituencies informed of relevant matters.
  • Interact with local community leaders and organizations.
  • Perform other duties and functions as the board may direct that are consistent with this job description.

Direct Reports:

  • Controller/Accounting
  • Office Manager
  • Golf Course Superintendent
  • Head Golf Professional
  • Facilities and Infrastructure Manager
  • Director of Food and Beverage
  • Executive Chef
  • Membership Director

Core Leadership Competencies:

  • Define a simple and understandable vision of success for the management team.
  • See the big picture, take stock, identify problems/needs and conceptualize solutions/strategies.
  • Focus on the essentials, to attend to detail, and to follow through on decisions.
  • Create a sense of followership among subordinates.
  • Attract and develop a strong supporting management team.
  • Demonstrate a strong member satisfaction ethic; interact with membership frequently, in a friendly manner.
  • Articulate the highest performance and ethical standards, demand compliance and move swiftly and positively when corrective action is warranted
  • Cope with day-to-day pressures and maintain a healthy and positive culture.

Candidate Qualifications:

  • Minimum of 7 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

A pre-employment drug screen and background check will be required. The position is available August 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 14, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hōkūli’a GM/COO Cover Letter” and “Last Name, First Name, Hōkūli’a GM/COO Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about The Club at Hōkūli’a, please visit www.hokuliaclub.com

Executive Search: Director of Membership and Marketing for Mount Vernon Country Club

Date:

                       

  Director of Membership and Marketing
Mount Vernon Country Club
Alexandria, Virginia

The Club

Founded in 1961, Mount Vernon Country Club is a member-owned golf and country club in Alexandria, Virginia, located 19 miles from Washington, D.C. Mount Vernon Club is a family-friendly environment primarily focused on golf and dining. The 18-hole championship golf course features the work of golf course designers Russell Roberts, Ed Ault, and most recently, Bill Love. There are five distinct food and beverage locations along with a pool complex featuring the Barracuda Grill. The membership at Mount Vernon is fully subscribed with a growing wait list.

Mount Vernon Country Club Overview:

  • 700 members (Golf: 475, Other: 225)
  • Initiation fee (Resident Member Golf: $32,000)
  • Annual Dues (Golf: $7,068 and Capital Dues $1,236)
  • $8.30M Gross volume
  • $3.70M Annual dues
  • $2.30M F&B volume
  • $3.30M Gross payroll
  • 120 Employees in-season; 90 off-season
  • 9 Board members

The Director of Membership & Marketing Position

The Director of Membership & Marketing reports to the General Manager as well as the Membership Committee and Board of Directors.

The person selected for this position will be required to formulate and present annual plans for membership recruitment, public relations, brand communications, events and promotions. Upon approval by the General Manager, Membership Committee and Board, it is the responsibility of the Director of Membership & Marketing to implement all aspects of the plan within the approved budget.

Development of all membership marketing materials, the new member orientation program and maintenance of all membership files Is an Important aspect of this position. The person selected for this role should have an outgoing and friendly personality and expect to be highly visible to the membership and staff. A well-established reputation in the community from which to draw prospective members will be considered a positive asset. Alongside the General Manager, the Director or Membership and Marketing will be expected to set the example for consistently treating members, prospects and fellow employees with first class hospitality.

Specific Job Responsibilities:

  • Preparation of annual plans/budgets for membership recruitment, public relations, marketing, communications, events and member promotions.
  • Implementation of approved plans, within the budget.
  • Prepare and present monthly membership and sales reports to General Manager, Membership Committee and Board of Directors.
  • Develop a robust prospect list through member referrals, personal contacts, business contacts, civic organizations, etc.
  • Prepare timely communications to members of membership matters and Club activities.
  • Day-to-day responsibility for maintaining for all membership files, responding to member communications, processing resignation or status changes and all other member-related administration functions.
  • Actively solicit new member prospects, respond to membership inquiries, assist prospects with the application process, provide Club tours, plan and implement special events, socials and all other activities related to new member recruitment.
  • Coordinate and manage all aspects of the new member orientation process.
  • Prepare and integrate administrative and promotional tools Including the membership application packet, welcome packet and handbook for use In member sales Initiatives
  • Responsible for updating and maintaining the Club’s website and assisting in the preparation of the monthly member newsletter (The View). Assist department heads in the promotion of Club activities and special events.
  • Tracks home purchases and move-ins in the Mount Vernon area and builds relationships with local realtors to gain access to these new residents as potential prospects.
  • Work with the department heads and staff to provide guidance and training on how to direct questions regarding membership, greet prospects, answer telephones and provide appropriate answers to members and prospects.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for membership sales and club marketing.
  • The ability to build relationships both internally and externally that will lead to a steady stream of referrals.
  • Possess the ability to quickly learn the various membership options and articulate the benefits of each clearly and concisely.
  • Ability to act as a thought partner with the board and committees.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the goals and objectives of the Club are met.
  • Ability to cultivate a high-level of member satisfaction.
  • Maintains a high level of visibility to members.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive sales and marketing experience, preferably in a private club or hospitality environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Sales & Marketing or Business.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 12, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Mount Vernon DMM Cover Letter” and “Last Name, First Name, Mount Vernon DMM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Mount Vernon Country Club, please visit www.mountvernoncc.org.

Executive Search: General Manager/Chief Operating Officer for The Thornhill Club

Date:

                       

General Manager/Chief Operating Officer
The Thornhill Club
Thornhill, Ontario

The Club

The Thornhill Club (“the Club” or “Thornhill”) was established as a golf club in 1922. It became an all-season club with the opening of the curling rink in 1963. As one of Canada’s most historic and renowned private golf clubs, the Club is conveniently located near the heart of Toronto and takes pride in offering its members an innovative approach to cuisine and protection of the environment. With golf, tennis, curling, fitness, yoga and more, families make The Thornhill Club their home away from home.

The Club is home to a championship 18-hole golf course, an executive 9-hole course, state-of-the-art Har-Tru clay tennis courts, six sheets of curling ice, an outdoor swimming pool, a new fitness centre, and a vast array of social offerings.

Renowned golf course architect Stanley Thompson designed the 18-hole golf course, which has hosted the PGA Canadian Open. The present course retains the classic golf course design and features of a Thompson course, with strategic bunkering, the illusion of distance, dramatic variations in hole length and fairway width, intricate mounding, subtly breaking greens, and elevated tees. The clubhouse, amid well-landscaped gardens and walkways, is situated to provide a scenic vista overlooking the golf course.

The Position

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Thornhill’s management team and is responsible for all facets of the Club’s operations. The GM/COO manages and directs the Club’s employees subject to and in accordance with the direction of the Board of Directors (the “Board”).

The GM/COO will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction as measured by the Club’s annual survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Thornhill implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with its long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of the Club operations and share in the Club’s overall success.

Direct Reports:

Head Golf Professional, Greens Superintendent, Controller, Executive Chef, Food & Beverage Manager, Sports & Activities Manager, Facilities Manager, Marketing & Communications Manager.

Candidate Profile

The GM/COO reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Thornhill, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Standard of Excellence:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads the Club’s commitment to health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take-charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
  • A Certified Club Manager designation (CCM) is preferred.

The Thornhill Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 16 at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Thornhill GM Cover Letter” and “Last Name, First Name, Thornhill GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Thornhill Club, visit thethornhillclub.ca

Executive Search: COO/General Manager for Highlands Falls Country Club

Date:

                     

Chief Operating Officer/General Manager
Highlands Falls Country Club
Highlands, NC

The Club

Founded in 1958, Highlands Falls Country Club is a private, member-owned club in Highlands, North Carolina. The quaint town of Highlands, NC sits at 4,118 feet in the mountains of western North Carolina and is surrounded by the neighboring states of Georgia, Tennessee and South Carolina. Highlands is a short drive from Atlanta, Greenville, Knoxville, Charlotte and Asheville. For more information on Highlands, visit www.highlandschamber.org.

Perched high atop the Highlands Plateau, where incredible views stretch for miles and miles, is Highlands Falls Country Club, a small and close-knit club community which has just completed a $3.5 million renovation of the clubhouse to expand outdoor dining and create a unique indoor/outdoor bar and grill area. With updated features, extended dining areas, and sweeping views, it serves as a stylish, luxurious gathering place for members and guests – the response from the membership has been overwhelmingly positive.

Highlands Falls offers all the amenities and activities you’d expect, and then some.  Whether members prefer golf, croquet, pickleball, tennis, bridge, fishing, swimming, dining, working out, participating in the convertible club, or a combination of all the above, they enjoy their play surrounded by mountain views, cool summer temperatures, an incredible waterfall, and folks who can’t wait to welcome you to the community.

Highlands Falls offers a newly renovated 18 holes of pure golf pleasure on a dramatically beautiful course designed by Bill Bergin, a noted golf course designer. The Club also works closely with the USGA, who have spoken highly of the course conditions. The Croquet facilities include two full Croquet lawns, and a stunning Croquet Pavilion. Highlands Falls recently hosted the USCA championships at their croquet facilities.  The Sports Complex includes a tennis center with three Har-Tru courts and four pickleball courts, all of which offer interactive programs and regular social events for all skill levels. The Club has a Fitness facility with wonderful views of mountains and lakes that includes a weight room, locker rooms, a group fitness room, and is replete with spa services, personal training, and group classes. The Pool complex includes the swimming pool and aquatic fitness activities. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge, and banquet facilities, and offers engaging activities for all ages, such as the highly popular Bridge program and fun-filled Junior Camp.

Members love to talk about how incredible the dining experience is at Highlands Falls, which offers both casual and formal dining options, well-priced lunch and dinner menus, special theme dinners, phenomenal wine dinners, a la carte brunch every Sunday, and special dietary accommodations upon request. The kitchen is lead by executive chef Shawn Olah, who has been featured in Club + Resort Chef and Golf Kitchen magazines. Whether hosting a small private party, throwing a large private event, or entertaining special guests, Highlands Falls provides the perfect combination of private elegance and impeccable service.

Highlands Falls Country Club Overview

  • 308 Members (Golf: 218, Other: 90)
  • Initiation Fees (Golf: $65,000, Social: $55,000 )
  • Annual Dues (Golf: $13,836)
  • $5.0M Gross Volume
  • $3.6M Annual Dues
  • $1.0K F&B Volume
  • 9 Board Members serving rotating three-year terms
  • JONAS is used for accounting and POS
  • Average age of members is 73
  • Club season currently runs from May 1 to November 1
  • Club is located in the Highlands Falls community which has a separate homeowners association

For more information about Highlands Falls Country club, please visit clubhfcc.com.

The COO/General Manager Position

Highlands Falls is replacing a highly-regarded retiring 16-year leader who has strong relationships with members and staff and a passion for the food and beverage operations. The remaining management team includes a combination of long-tenured employees and recent hires.  The General Manager (GM) has total operational responsibility for the Club and reports to the president of the Club, who also chairs the Board of Directors (Board). The GM oversees a private country club with one golf course, multiple dining venues, and a broad array of other amenities including croquet, tennis, pickleball, pool, and fitness center. The General Manager will be expected to be highly visible and engaging with the membership and team members. The GM will also work closely with the Board as an innovative thought leader as the Club continues to evaluate continued investments in facilities and employees.

Primary Responsibilities 

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
  • Prepare comprehensive operating plans and budgets, obtain approval from the Board, and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
  • Manage capital projects including budgeting, contracting, scheduling and reporting regularly to the Board
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules, and regulations in concert with board-approved policies
  • Direct the recruiting and training of all staff including designing a recruiting strategy that is economical and delivers consistent and appropriate staffing levels and training
  • Work with legal advisors and others to successfully recruit seasonal food and beverage and golf course maintenance employees through government regulated seasonal employee programs (e.g., H2B, F1 and J1 visa programs)
  • Build a team to deliver a strong Food and Beverage experience to a seasoned membership, many of which are seasonal members at other successful clubs
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system
  • Assure that the highest standards are set and achieved in providing member service and satisfaction
  • Ensure that the club is operated in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality, and environmental statutory law compliance
  • Provide the Board and committees with relevant information on trends and developments in the club/residential community business
  • Ensure that the committees established by the Board are well-supported and operate in accordance with board-approved policies and directives
  • Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
  • Ensure that the Board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
  • Oversee new membership development initiatives and be involved in new member activities
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
  • Provide regular membership communications via Club email, social media updates, member meetings, and casual interactions
  • Interact with local community leaders and organizations
  • Perform other duties and functions as the club board may direct that are consistent with this job description

Direct Reports

  • Controller
  • Executive Assistant & Administration
  • Director of Food and Beverage
  • Executive Chef
  • Director of Agronomy/Golf Course Superintendent
  • Director of Golf
  • Director of Sports and Fitness
  • Head Tennis Professional
  • Director of Facilities and Infrastructure
  • Membership Coordinator

Core Leadership Competencies

  • Ability to define a simple and understandable vision of success for the management team
  • Ability to see the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies
  • Ability to focus on the essentials, to attend to detail, and to follow through on decisions
  • Ability to achieve results and complete tasks/projects
  • Ability to create a sense of followership among subordinates
  • Ability to attract and develop a strong supporting management team
  • Ability to demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner
  • Ability to communicate effectively
  • Ability to articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Ability to be hands-on and very engaged when needed
  • Ability to cope with day-to-day pressures and maintain a healthy and positive culture

Candidate Qualifications

  • A minimum of 7 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter. The detailed cover letter should clearly outline your qualifications, why you would like to be considered for this position at this stage of your career and why Highlands Falls Country Club and the Highlands, NC area will be beneficial to you, your family, your career, and the Club if selected. The resume and cover letter should be submitted by September 7, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, HFCC GM Cover Letter” and “Last Name, First Name, HFCC GM Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

Executive Search: General Manager/Chief Operating Officer for Edmonton Petroleum Golf & Country Club

Date:

                       

General Manager/Chief Operating Officer
Edmonton Petroleum Golf & Country Club
Spruce Grove, Alberta

The Club

Located just 5 minutes from Edmonton’s west end, the Mark McCumber-designed 18-hole championship golf course was completed in 1993. The course boasts all the fine features of his designs; immaculate contoured greens and strategically placed bunkers are complemented by water hazards on both the front and back nines. The par 72 layout, measuring over 7000 yards from the back tees, offers a variety of challenges through the harmony of its natural beauty and woodland surroundings. Mark McCumber designed the golf course to “offer a true test for golfers of all levels.”

The Club has a well-equipped golf shop and a first-class practice facility that has been recently upgraded. A full grass driving range sits on a large parcel of land. The driving range extends to 400 yards with the ability to teach on either end of the range, in addition to 3 full golf holes (par 4, par 3 & par 5), and a large chipping and putting area. Members of the Club enjoy unrivaled access to the tee, with the best member to golf course ratio in Edmonton. A friendly clubhouse provides an elegantly appointed Members’ bar, dining room and large patio with a beautiful panoramic view of the 18th hole and the rest of the golf course from any of these three locations.

The Club has had the honour and privilege of hosting many great tournaments, including the ATB Classic PGA Tour of Canada in 2022, the Oil Country Championship, part of the Mackenzie Tour in 2018 and the Canadian Women’s Amateur in 2021.

Mission Statement:

“To provide members and guests with a superior golfing and social experience on every occasion through a dedicated commitment to excellence in service, quality of work, professionalism, and mutual respect.”

Vision:

“To become recognized as an enviable and desirable private golf and country club where acquiring a membership is a goal for every golfer in the Edmonton area.”

The Position

We are looking for a General Manager/Chief Operating Officer (GM/COO) reporting to the Board, to oversee the entire Club. The start date is negotiable.

The GM/COO will be responsible for the following:

  • The consistent delivery of the Club’s golf, hospitality and member service program to an exceptional standard.
  • All aspects of the Club including golf, membership services, food and beverage, facilities, and administrative services.
  • The Club’s financial results and operating processes, including the implementation of Board policy and strategy.
  • The performance of senior management. Senior Managers report directly to the GM/COO and are responsible for the day-to-day activities and processes. Although the GM/COO will rely on the Senior Managers to operate the daily activities, the GM/COO will be ultimately responsible to the Board for overall performance metrics and service.
  • Coordination of the Club’s strategic plan development and implementation of the resulting annual business plan.
  • Representation of the Club, in the context of its stated values, to members, staff and external agencies.
  • Becoming the “Face” of the Club and its Chief Host.
  • Membership marketing and new member on-boarding.
  • Staying up to date with best practices in the golf and private club sector, and bringing best practices to the Club, as appropriate.

Reporting:

The General Manager/Chief Operating Officer reports directly to the Board of Directors and the Executive Committee.

The following positions report directly to the General Manager/Chief Operating Officer:

  • Food & Beverage Manager
  • Controller/Office Manager
  • Membership & Marketing Coordinator
  • Golf Course Superintendent
  • Head Golf Professional

Candidate Profile

The GM/COO reports to the Board. Given the leading role, this individual will play a key position in achieving the strategic objectives of the Club. It is essential that the successful candidate possess the following core competencies, experience and attributes:

  • Building Effective Teams: Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management.
  • Business Acumen: Knowledgeable in current and possible future policies, practices, trends and information affecting the Club; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Communication: Excellent presentation, verbal, business writing and meeting facilitation skills.
  • Compliance: Ability to ensure compliance with all regulatory matters.
  • Customer Service: Clear commitment to member service through an open and transparent approach. Dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
  • Drive for Results: Can be counted on to consistently meet goals; is constantly and consistently a top performer; very bottom line oriented; works collaboratively with team.
  • Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs; acts in line with those values.
  • Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the truth in an appropriate and helpful manner; keeps confidences; doesn’t blame others for own mistakes or misrepresent self for personal gain.
  • Leadership: Highly visible leader with professional deportment. Leads by example.
  • Managing Vision & Purpose: Creates and communicates a compelling and inspired vision or sense of core purposes; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire.
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate possibilities and likelihoods; can create strategies and plans.
  • Total Quality Management Re-engineering: Dedicated to providing highest quality products and services, which meet the needs and requirements of internal and external customers. Committed to continuous improvement through empowerment and management by data; is open to suggestions. Ability to examine and re-engineer operations and procedures and developing and implementing new strategies and procedures.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by September 9, 2022. If you require any accommodations to be considered for this position, please include that information in your submission. These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Edmonton Petroleum GM Cover Letter” and “Last Name, First Name, Edmonton Petroleum GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on Edmonton Petroleum Golf & Country Club: www.epgcc.ab.ca

Executive Search: General Manager for Royal Victoria Yacht Club

Date:

Royal Victoria Yacht Club logo

General Manager
Royal Victoria Yacht Club

Royal Victoria Yacht Club

I. ROYAL VICTORIA YACHT CLUB

The Royal Victoria Yacht Club is an active and lively organization with over 1,250 members. Founded in 1892, RVYC is the oldest yacht club in British Columbia. Over the past one hundred and twenty-five years, RVYC has made significant contributions to the sailing, seafaring, and cruising communities of the Pacific Northwest. RVYC encourages its members to become involved in many activities that are supported by the Club. The objectives of RVYC are to encourage yachting; boating, navigation, and seamanship; to promote sportsmanship and excellence in competitive sailing; to provide facilities for the use and benefit of members and to preserve yachting traditions.

To learn more about the Club, visit Home – Royal Victoria Yacht Club

Reporting to the Commodore and Board of Directors (Board), the General Manager (GM) oversees the daily operation of the Club and is responsible for various programs and services. The GM is responsible for the efficient operations, staffing, day-to-day financial management, and compliance with statutes, regulations and by-laws.

Royal Victorial Yacht Club harbor

II. POSITION

The Position – General Manager

SPECIFIC DUTIES AND RESPONSIBILITIES                                                                        

Administration and Finance

  • Design, implement, and improve upon operating policies, standards and contracts, and provide recommendations in relation to establishing, terminating, changing or renewing service contracts, with supporting rationale;
  • Provide sound financial management, including support for preparation of the annual budget, and regular variance analysis of actual expenditures compared to budget and year-to-date costs, as well as maintaining sound financial controls;
  • Work closely with the staff accountant to regularly monitor financial activities, ensuring that records are accurately maintained, available, and properly prepared for the annual audit by the Club’s contracted auditor
  • Operate the Club information management system (Jonas) and ensure that all club records are complete, accurate, and up-to-date;

 Asset Management

  • Develop and maintain a capital asset replacement plan;
  • Plan and oversee maintenance of the Clubhouse and grounds;
  • Plan and oversee maintenance of the foreshore, marina facilities and outstations;

Member Services & Communication

  • Assist with marketing and membership generating initiatives in order to promote the Club’s services and facilities to current and potential members;
  • Establish and maintain effective processes to gather and address member and guest feedback, compliments and mitigate complaints;
  • Oversee the management, planning, staffing, finances and daily operation of all club service.

Human Resources

  • Provide recommendations to the Commodore and/or Board members related to staffing levels required to meet operational needs of the Club, including salary levels;
  • Ensure staff job descriptions are kept current and understood by the employees;
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives;
  • Conduct thorough and documented exit interviews with any departing employees.

Club Functions and Events

  • Promote the use of club facilities for member-sponsored events, maintaining a balance with availability of the Club for regular use by members;

Support of the Board and Planning

  • Provide advice and support to the Commodore and Board in the development and implementation of plans, policies and programs;
  • Chair the House & Grounds and Food & Beverage Committees as staff committees.

KNOWLEDGE, SKILLS AND ABILITIES

  • Completion of a post-secondary degree program plus five years related experience or equivalent combination of education and experience;
  • Progressive management experience in delivering Financial Management, Human Resource Management, Information Systems Management, Administrative Management and Operations Management services;
  • Experience managing staff, developing administrative budgets, managing contracts, developing policy related to a variety of administrative, human resources, information systems and operations management;
  • Knowledge of the principles of an Occupational Health and Safety Program;
  • Comprehensive knowledge of human resources principles, practices, policies and procedures and related legislation and regulations in the areas of recruitment and selection, classification, employee and labour relations, occupational health and safety, human resources planning, training and development and operations;
  • Ability to manage individual and team performance by setting goals and standards, evaluating performance and correcting where applicable;
  • Ability to manage programs effectively by anticipating needs and operational implications, including planning, operations, budgeting, implementing and evaluating results;
  • Ability to quickly identify, analyze and evaluate operational problems or issues and recommend innovative solutions;
  • Ability to establish and maintain effective working relationships with staff, colleagues, external agencies and a variety of groups or individuals to meet objectives, complete projects and influence outcomes;
  • Ability to prepare, provide and obtain clear, concise and complete oral and written information of a complex and technical nature at a level appropriate to diverse audiences in a timely manner;
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Executive Committee informed as required;
  • Ability to exercise appropriate conflict resolution, mediation and negotiation skills to work towards effective employee/labour relations;
  • Ability to use standard computer applications efficiently to produce correspondence, reports, spreadsheets and presentations;
  • Ability to develop and maintain effective and respectful working relationships with the Executive Committee, committees and members of RVYC; and,
  • Ability to prioritize one’s own work, and coordinate the workload of other staff effectively, efficiently, and independently, achieving results with acceptable timeframes while taking into consideration changing priorities, deadlines, volume available resources and reporting relationships.

COMPENSATION:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, July 20.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, RVYC Resume” and “Last Name, First Name, RVYC Cover Letter”) respectively to: execsearch@ggapartners.com.

SEARCH CONSULTANTS

Michael Gregory, Partner
George Pinches, Director

GGA Partners Inc.
execsearch@ggapartners.com

 

Executive Search: Director of Golf for Marine Drive Golf Club

Date:

           

Director of Golf
Marine Drive Golf Club

The Club and the Course

Marine Drive Golf Club (“MDGC” or the “Club”) is one of Canada’s most prestigious and historic private golf clubs, situated in the heart of Vancouver and boasting a diverse membership of 1,300 resident and non-resident enthusiasts. Founded in 1922, MDGC combines the heritage of a top-rated golf course on the shores of the Fraser River with a stately clubhouse for member services, dining and events. MDGC prides itself on delivering an outstanding member experience over approximately 40,000 rounds in a typical 12-month season.

The Club and course have been central to Canadian amateur golf for 100 years. MDGC’s Junior Development Program is widely recognized for the quality players it cultivates from its over 125 young players. The Club has produced multiple champions including Stan Leonard, Dick Zokol and Doug Roxburgh – and it has hosted numerous prestigious amateur events including the 2018 Canadian Women’s Amateur and the 1992 World Amateur.

Jim Urbina served as the Club’s Golf Course Designer from 2009 to 2019, completing the renovation of all bunkers and green surrounds. In 2015, the Club invested in a state-of-the-art 1.5-acre short game practice area. Rod Whitman is the Golf Course Designer working with the Club today following the members’ recent approval of a $3.9 million investment into its driving range to round out the state-of-the-art practice experience.

Our Core Values

Passion for People, Strive for Excellence, Be Vulnerable, Do Right.

The Position

As a key member of the Senior Leadership Team, the Director of Golf will play a pivotal role in exceeding the expectations of our members by delivering an exceptional golf experience that positions the Club for sustained leadership in our community and our industry. Reporting to the Chief Operating Officer, the Director of Golf will operate our golf operations at the highest service levels as expected by our membership and guests. Delivering exceptional service, programs and teaching at this facility will be paramount to the Director of Golf’s success in the role.

The Director of Golf will be responsible for the following:

  • Manage the Club’s entire golf operation, including the practice facilities, golf professionals, non-professional golf staff, teaching programs and seasonal golf activities and events.
  • Enthusiastically promote the game of golf and excellence in every member and guest experience at MDGC.
  • Build and lead a strong team of golf professionals, pro shop staff and back shop team members.
  • Be a visionary leader and represent the Club with pride in support of our brand and goals.
  • Lead and advance our comprehensive teaching program, including clinics and private instruction.
  • Direct and organize all golf activities, including member and invitational events/tournaments, practice facilities, tee time reservation program, back shop and cart operations.
  • Manage golf-related administration and financial activities such as budgeting and reporting.
  • Actively participate in golf committees, external events and conferences, and serve as an ambassador in the industry.

Candidate Profile

  • Recent and relevant experience in a high-end golf club environment.
  • Demonstrated commitment to exceptional member service.
  • Strong leadership and relationship-building. Track record of motivating and inspiring a team towards a common vision and defined goals.
  • Demonstrated interest in the golf industry, a considered perspective on where the industry is moving and how private golf clubs will adapt to these developments.
  • Post-secondary degree or PGM college diploma.
  • Business sense and experience as it relates to golf shop management within a private golf club.
  • Class “A” professional capable of playing at a high level.
  • Member in good standing with the PGA of Canada or the US (eligible for Canadian membership).
  • Collaborative contributor to the Senior Leadership Team with a Club-wide perspective and focus.
  • Commitment to excellence in all aspects of the game of golf:
    • Organization & promotion of events / tournaments
    • Understanding of golf instruction
    • Ability to tactfully enforce the rules and regulations of golf and of the Club

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with our comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by Sunday, July 31st at 5:00pm EDT. Please include up to [5] professional references within your resume.

If you require any accommodations to be considered for this position, please include that information in your submission. Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Marine Drive Director of Golf Cover Letter” and “Last Name, First Name, Marine Drive Director of Golf Resume”) respectively to: execsearch@ggapartners.com

Interested candidates are asked NOT to contact any Club employees directly in relation to this posting. Please direct all inquires to Michael Gregory at the contact information listed below.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant

Michael Gregory
Managing Director & Partner
GGA Partners™
michael.gregory@ggapartners.com

For more information on Marine Drive Golf Club, visit www.marine-drive.com.

Executive Search: General Manager for Miramont Country Club

Date:

                       

General Manager
Miramont Country Club
Bryan, Texas

The Club

Miramont Country Club was built by owner and founder Donald A. Adam to fulfill his vision for the Bryan-College Station country club and residential neighborhood of international stature that could become a home away from home and a gathering spot for every occasion.

Since its debut in 2005, the Club has earned a reputation that embodies a first-class, family-focused and refined lifestyle, being named most recently as the sixth-best clubhouse in the country and the best in Texas by Club + Resort Business magazine.

The centerpiece of the Miramont amenity profile is the Robert Trent Jones II-designed golf course featuring an 18-hole championship layout and a 4-hole family course. The 93,000 square-foot Clubhouse is the gateway to casual and formal dining, 15 luxurious rooms to accommodate overnight guests, men’s and ladies’ locker rooms, the premier tennis venue and resort-style pool.

Miramont embodies southern hospitality and is dedicated to providing impeccable hospitality to its members, residents and guests.

Club Facts and Figures

  • Members: 380
  • Initiation fee: – Golf: $50,000
  • Employees: 160 to 180
  • Member Average Age: 58; Average age of a joining member is 45

Additional Club facts and figures will be shared with candidates selected for interviews.

Club Vision Statement

We create a home-away-from-home by maintaining a culture of integrity, excellence, gratitude and respect.

Club Mission Statement

We are committed to being an extraordinary, family-focused Club that consistently provides genuine hospitality, memorable events and superior facilities.

Club Core Values

These values apply to members, guests and team, preserving Miramont’s culture of integrity, excellence, gratitude and mutual respect:

  • Family-focused: We treat each other, Members and guests as family.
  • Affirmative environment: We strive to make the answer “YES.”
  • Welcoming: We communicate first, displaying authentic hospitality.
  • Commitment to growth: We continually evolve ourselves and our Club.
  • Professionalism: We are professional in everything we do.
  • Ownership: We take ownership of our actions.
  • Safety: We are committed to safety.

The General Manager Position

The General Manager reports to, and interfaces with a single owner on a regular basis to establish and implement programs, policies and procedures in accordance with the Club’s bylaws. There is no board or committees involved in the decision making process.

The successful candidate will be responsible for managing all club operations, including preparation of the annual operating plan and budget, as well as building and leading the management team and all staff to achieve the desired results.

The General Manager coordinates all management functions, and works in concert with the ownership to assist in the development of policies, programs and events to meet the Club’s near- and long-term objectives

Overseeing internal and external marketing strategies for membership growth and member engagement is a critical responsibility, as is serving as the lead coordinator of programming. The General Manager will be responsible for developing and maintaining synergy among all departments. He/she will set the tone for consistently delivering first-class hospitality and will communicate this expectation to the entire team.

The ideal candidate will be a capable leader with a strong presence who will maintain high visibility with the membership and staff.

Important Individual Characteristics

  • A genuine and enthusiastic personality with a passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the ownership and department heads.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • A strong understanding of top-notch golf operations, tournaments and events that lead to an elevated experience for members and guests.
  • Industry knowledge and creativity to elevate our food & beverage experiences.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • The desire to maintain high visibility among members and staff as the face of the Club.
  • Strength in communicating through digital tools, including the website and social media to correspond with the staff and membership.
  • Ability to develop a world-class team with a shared vision.

Direct Reports

  • Director of Membership & Communications
  • Director of Golf
  • Golf Course Superintendent
  • Director of Fitness
  • Director of Racquet Sports & Basketball
  • Director of Maintenance and Facilities
  • Clubhouse Manager
  • Executive Chef
  • Director of Catering
  • Business Manager
  • Human Resources Manager
  • Executive Housekeeper

Candidate Qualifications

  • A minimum of 5 to 7 years of progressive leadership and management experience within luxury hotels, resorts, private clubs or hospitality leisure environments. Along with seasoned professionals, current rising stars at well-recognized organizations, with verifiable records of achievement, will also be considered.
  • A Bachelor’s degree from an accredited college or university, preferably in Hospitality Management or Business is preferred but not required.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications, education and experience. The Club offers an excellent bonus and benefits package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, July 1, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Miramont GM Cover Letter” and “Last Name, First Name, Miramont GM Resume”) respectively to: execsearchus@ggapartners.com.  Please e-mail resume with references.

 

For more information about Miramont Country Club, please visit www.miramont.cc/

Executive Search: General Manager for Osler Bluff Ski Club

Date:

                                                                         

    General Manager
Osler Bluff Ski Club
    The Blue Mountains, Ontario

Osler Bluff Ski Club

Founded in 1949, Osler Bluff Ski Club provides a truly private recreational environment, where like minded people share their love for skiing/boarding and the great outdoors. Located near the shores of Georgian Bay and at a base elevation 200 feet higher than Blue Mountain, Osler provides its members with access to some of Ontario’s most beautiful scenery. The Club’s vertical drop of 745 feet is among the greatest in the province, and the natural terrain provides some of the longest, most scenic trails from beginner to expert. There is also over 27km of marked cross-country skiing and snowshoeing trails throughout the Club’s property.

Activities at the Club include Snow School and Racing programs, private skiing lessons, and an outdoor skating rink. The Club’s facilities are home to a recently renovated/expanded clubhouse, a chalet, a lodge, a children’s playroom, a pro shop, five lifts, and a Summer Club. The Club has significant land holdings, including four land-licence style cabin communities which the Club manages and maintains capital infrastructure assets in respect of. Osler offers some of the best variety of skiable terrain in the province, as well as a 6.5-acre terrain park with a competition-sized half-pipe.

To learn more about the Club, visit www.oslerbluff.com.

Role Summary

The General Manager (“GM”) is responsible to continue to build the Club’s standard for excellence and provide strategic direction while embracing opportunities for new initiatives. The General Manager will carry out the vison and is responsible for the overall operations, leadership and strategic planning of the Club. The hands-on experienced individual is a strong leader, energetic and who is team and member focused, is values driven and has a willingness to take on new challenges while supporting the brand of the Club. This individual will focus on goals and strategies and is responsible for the fiscal integrity of the Club. This position will sit on Board Committees as required.

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction established by Board and the Strategic Plan.
  • Build and maintain relationships with staff, members, local government leaders, leaders of other Private ski clubs, etc.
  • Lead, coach, direct and mentor the Management team which will include performance management.
  • Provide effective leadership at the Club and within the community.
  • Ensures a strong presence and seeks to be highly visible to membership and staff.
  • Ensures a strong understanding of best-in-class Food & Beverage experiences for members and guests.
  • Support a strong and engaged Board of Directors to execute all policies and decisions.
  • Responsible for communicating effectively with the Board providing, in a timely and accurate manner, information necessary for the Board fiduciary and oversight responsibilities e.g. monthly reporting.
  • Work with the Board and its Committees and serve as a liaison between the Board, staff and membership.
  • Create, and ensure success of the Club’s vision and direction.
  • Create, communicate, lead the strategic planning efforts and implementation of the Club’s Strategy.
  • Prepare budgets associated with outdoor and indoor operations and carry the overall responsibility for working within these budgets.
  • Formulating and overseeing long-term Capital budgeting and plans.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Successful execution of Special Projects.
  • Ensure the success of all aspects of member/guest satisfaction, engagement and safety.
  • Assist with the membership sales process to promote the Club and member experience to prospective members.
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives.

Requirements

  • Minimum of 10 years’ experience of progressive leadership and management experience in a Private Club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Exceptional relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Experience skiing or snowboarding would be an asset.
  • An experienced visionary and transformational leader who can lead, coach and motivate staff.
  • Strong team player with an orientation to take initiative. Flexible, adaptive and ability to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills and knows when to use the appropriate skill.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Thursday, June 30, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Osler Bluff Resume” and “Last Name, First Name, Osler Bluff Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executive

Michael Gregory
Managing Director & Partner
GGA Partners
execsearch@ggapartners.com

 

Executive Search: General Manager for Sewickley Heights Golf Club

Date:

                         

    General Manager
Sewickley Heights Golf Club
Sewickley, Pennsylvania

The Club

Over 50 years ago, five men had a vision to turn land that was planned to be an airport into Sewickley Heights Golf Club. The centerpiece of this private club is the Jim Harrison-designed, 7,029-yard, par 71 golf course that meanders across rolling hills and amid mature landscape.

After golf, members have the option of enjoying both casual and fine dining in the club’s three venues and will soon be able to enjoy al fresco dining and cocktails on the new outdoor patio.  The Semple ballroom, named after founding member and former USGA President Bud Semple, is host to weddings and special events for up to 200 guests throughout the year.

In 2022, the Club embarked on the development of a 5-Year Strategic Plan. This process involved a top-to-bottom examination of the Club’s market position, operations, membership structure, utilization, communications efforts and finances that enabled the Board to set strategic initiatives that now serve as the guide to meet the needs of our existing members as well as those who will join in the future.

Sewickley Heights Golf Club Overview

  • 503 memberships (Golf: 384, Social: 119)
  • Initiation fee (Resident Member Golf: $7,000)
  • Annual Dues (Golf: $7,764)
  • $5.70M Gross volume
  • $2.40M Annual dues
  • $1.33M F&B volume
  • $2.30M Gross payroll
  • 77 Employees
  • 12 Board members
  • Average age of members is 55

The General Manager Position

The person chosen as the General Manager of Sewickley Heights will:

  • Report to the Board and coordinate with the Board President on a regular basis.
  • Implement policies established by the Board and the Club’s bylaws.
  • Develop operational policies.
  • Assume responsibility for the creation and implementation of standard operating procedures for all areas of the Club.
  • Prepare an annual operating and capital budget.
  • Manage operations to attain desired results established by budgets.
  • Coordinate all management functions, working with committee chairs to develop proposed policies, programs and events.
  • Serve as lead coordinator of programming, developing synergy among all departments.
  • Oversee internal and external marketing strategies for membership growth and increased member engagement.
  • Be highly visible to members and staff.
  • Establish and communicate the standard for staff to provide first-class hospitality.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the Board and committees.
  • Possess effective written and verbal communications skills
  • Disciplined follow-through to ensure the vision and goals of the Club are met.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Understanding of the importance of digital communications, with the ability to utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Along with General Managers, current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred or in pursuit of.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 3, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Sewickley Heights Golf Club GM Cover Letter” and “Last Name, First Name, Sewickley Heights Golf Club GM GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Sewickley Heights Golf Club, please visit: www.shgc.org

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