Tag: General Manager

Executive Search: General Manager/Chief Operating Officer for Uplands Golf Club

Date:

General Manager/Chief Operating Officer
Uplands Golf Club
Victoria, British Columbia

Uplands Golf Club

The Uplands Golf Club is described as “the course you can walk for life” as the parkland style course opens itself up to golfers with our varying vistas but very limited change in elevation.  According to the Guinness Book of Records, Arthur Thompson, (1869-1975) carded 103 on January 1, 1973 at Uplands, making him the oldest golfer ever to shoot his age. This is a tribute to an extraordinary man but also to a very walkable and playable course at any time of the year.

The Club is situated on 120 scenic acres adjacent to the University of Victoria.  Uplands Golf Club is most recognized for its exceptional well-groomed fairways and greens which are playable on a year-round basis.  Just 10 minutes from downtown Victoria, it is accessible from all Greater Victoria districts.

As the Club enters its 100th Birthday year, it has embarked on a multi-year plan of course improvements guided by a plan from golf architect Jeff Mingay. The Club has hosted 19 PGA of Canada events and is a favourite with players at all levels.

The Clubhouse has rooms that accommodate gatherings both large and small, and spacious sundecks with views of the incredible wooded course.  As a certified member of the Audubon Sanctuary Programme, Uplands continues its commitment to ensuring that the underlying principles and guidelines of nature conservation are fully adhered to.

To learn more about the Club, visit www.uplandsgolfclub.com.

The Position: General Manager and Chief Operating Officer

Uplands Golf Club is seeking a General Manager and Chief Operating Officer (GM/COO) who is dedicated to the Club’s Mission Statement and Guiding Principles. Reporting to the Board of Directors through the President, the GM/COO is responsible for the management of all aspects of the Club’s activities in leading the Club towards the development and achievement of the strategic and business planning goals.  The GM/COO shall develop operating procedures and guidelines as necessary to respond to the overall policy directives passed by the Board of Directors.

Responsibilities

  • Develop and deliver a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Effectively manage all aspects of the Club’s activities and services to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods. Direct the work of and support the development of all department managers.
  • In consultation with the Board, deliver long and short-term financial objectives. Ensure that the financial integrity of the Club is maintained at all times.
  • Prepare forecasts and execute the financial plan for the Club including development of annual operating, cash, and capital budgets. Prepare financial reports to the Board.
  • Develop an organizational structure that is in keeping with the values and the strategic direction of the Club. Act as a mentor to Direct Reports.
  • Coordinate and implement the strategies within the Club’s short and long-range strategic plan as approved by the Board.
  • Welcome new Club members, “meet and greet” all Club members as practical during their visits to the Club.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members.
  • Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensure compliance with all legal and regulatory requirements affecting the Club.

Direct Reports:

Head Golf Professional, Master Superintendent, Food and Beverage Manager, Membership/Office and Website Administrator, Accountant and Member Accounts Secretary.

Candidate Profile

The GM/COO will report to the Board of Directors through the President.  Given the leading role this individual will play in achieving the strategic and business objectives of Uplands Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibit leadership skills in continued team building, employee motivation and service training consistent with the Board’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Forward-thinking, follows industry trends, and strives for continuous improvement to ensure the Club implements improvements as required.
  • Foster and support equality, diversity, and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.
  • Provide support and advice to the Board of Directors and its committees.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented workstyle combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer”. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • Understands and applies new club industry technologies.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Hospitality experience with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a Board that has adopted a club governance structure and processes.
  • Evidence of continued professional development.

Compensation:

The Club will offer a competitive compensation package, commensurate with experience.

Application Process and Deadline:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, January 28, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Uplands Resume” and “Last Name, First Name, Uplands Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

 

 

 

 

 

 

Executive Search: General Manager Green Boundary Club

Date:

Green Boundary Club

General Manager
Green Boundary Club
Aiken, South Carolina

Green Boundary Club

Our Club

The Green Boundary Club resides in an Aiken mansion built in 1928. At the time, Aiken  served as the winter home of many wealthy East Coast equestrians and the Club’s location, very close to Hitchcock Woods, a 2000 acre sanctuary for riders and hikers, proved the ideal location.

In 1956 the home was sold to a group of winter colonists and the Green Boundary Club was formed. For many years it was a small, private dining club only open during the winter, but has since evolved into a year-round dining and social club with an active membership that frequents the club as their “home away from home.”

In addition to our dining options, amenities at the Club include two croquet courts, a tennis/pickleball court and a beautiful new patio area. The Club also has six recently-updated hotel rooms on property for use by our members and their guests. The Club also has reciprocal agreements providing members access to golf and private clubs across the world.

In 2022, Green Boundary Club will embark on a $1.5 million enhancement process to create a spacious club room with a working bar, two new restrooms and improvements to its infrastructure. When complete, the area will link to the ever-popular patio area.

Today the Green Boundary Club is a hub of activities. While fine dining is the primary focus, the Club is replete with activities, social interactions and events that embrace the future with confidence drawn from its rich history.

Overview

Over 400 comprised of resident, junior and non-resident categories

  • Initiation fee (Resident Member – $2,000)
  • Annual Dues (Resident Member – $135 monthly plus $300 for maintenance)
  • $1.2M Gross volume
  • $560K F&B volume
  • $600K Gross payroll
  • 23 Employees
  • 12 Board members

Green Valley Club

The General Manager Position

The General Manager reports to the Board of Governors, with the Executive Committee, and in particular, the President as the point of contact. Direct reports to the General Manager include the Assistant General Manager, Executive Chef, Membership & Marketing Director and the accountant.

The General Manager is responsible for developing operational policies as well as the  creation and implementation of standard operating procedures for all areas. These includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results.

The General Manager coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs and events. He/she serves as the lead coordinator of programming and development of synergy among all departments. An additional, yet critical, part of the position entails overseeing the internal and external marketing strategies for membership growth.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff. He/she will set the tone for consistently treating members with first class hospitality and communicate this expectation to the entire staff.

Important Individual Characteristics

  • A naturally enthusiastic personality and passion for the club management profession.
  • A leadership style that creates dedication to the Club’s mission by a team focused on elevating the member experience daily.
  • A thought partner providing quality and timely communication to the board and committee members.
  • An effective verbal and written communicator who can utilize web and social media tools to communicate with the membership and staff.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • The ability to cultivate a high-level of member services and satisfaction.
  • A strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • The desire to maintain a high level of visibility to members and staff as the face of the Club.
  • A knowledge of the marketing tools required to increase visibility. both internally and externally. to ensure the Club maintains a high profile within the community.
  • Leadership of the development and implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests.
  • Responsible for initiating membership research and keeping current on all social, demographic, and corporate trends that impact the Club’s ability to meet its objectives.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club or hospitality environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred or in pursuit of one.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the described position by Friday, February 4, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Green Boundary GM Cover Letter” and “Last Name, First Name, Green Boundary GM Resume”) respectively to: execsearchus@ggapartners.com Please e-mail resume with references.

For more information about Green Boundary Club, please visit greenboundaryclub.com

 

 

 

 

 

 

Executive Search: Director of Food and Beverage at Glen Arven Country Club

Date:

Director of Food and Beverage
Glen Arven Country Club
Thomasville, Georgia 

Our Club

Founded in 1892, Glen Arven has thrived in a classic American small town for 130 years. Throughout its storied history, the Club was home to three United States Golf Association Women’s Amateur champions and was the host of multiple early PGA Tour events which featured legends Ben Hogan, Gene Sarazen, and Byron Nelson. Throughout the years, Glen Arven has proudly produced current PGA Tour and NCAA players, who carry on the Club’s notable golf history. The championship golf course was renovated in 2014 by famed architect Bob Cupp, to the acclaim and admiration of golfers throughout the region.

Glen Arven, built on a foundation of stability and excellence, is a full service country club offering golf, tennis, pool amenities and multiple dining options. Additionally, the Club is home to a world-class racquet facility featuring nine clay courts, along with a staff of three racquet professionals with accomplished NCAA careers. The facility was awarded the 2019 United States Tennis Association Outstanding Private Facility Award.

Governed by a Board Of Directors, the club benefits from great stability with an average Board member tenure of ten years. Additionally, the Club’s Department Heads reflect cohesion with long standing tenures.

Not satisfied to rest on its laurels, Glen Arven is in the design revision phase of a six million dollar clubhouse renovation, the scope of which includes a complete renovation to the kitchen and dining areas, in addition to updating enhancements to all locker room areas. The kitchen will feature an enlarged footprint with all new all new prep equipment displayed in an enhanced floor plan. The dining areas are being fully updated to reflect a modernized upscale casual design. The golf course maintenance facility is currently being relocated to a new site which will feature an industry leading facility design.

Overview

  • 620 Members – 383 golf; 92 social and 145 non-resident members
  • Initiation Fee – Full membership $20,000; Social membership $10,000
  • Annual Dues – $7,000
  • $6.8M Gross Volume
  • $3M Annual Dues
  • $1.5M F&B Volume
  • $3M Gross Payroll
  • Employees – 52 full time; 38 part time. Fluctuates minimally throughout the year.
  • 7 Board Members
  • Average age of members – 58

Director of Food and Beverage Position

The Director of Food and Beverage is responsible for all of the clubs’ food and beverage operations as well as the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her number one priority is to ensure members and guests enjoy the facilities and events of the Club.

In addition to building relationships with Club members, guests, and employees, the Director of Food & Beverage provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The Director of Food and Beverage consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

This Director of Food & Beverage reports directly to the General Manager and will work alongside the Executive Chef. All service staff will be direct reports, including shift leaders and bartenders. He/she will also prepare annual department budgets in concert with the General Manager.

Primary Responsibilities

Member Services

  • Consistent, highly-visible, sincere and significant engagement with members and staff in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the Director of Food and Beverage to ensure all member dining, amenities and club events are well-conceived and executed.
  • Provide quality leadership in a positive and upbeat manner for the members, guests and staff.
  • Create and maintain a first-class service culture throughout the Club campus.
  • Address and resolve all member and guest complaints, suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the recruitment, hiring and development of all food and beverage personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the Club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the General Manager. Instill the concept of being team players in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment exists throughout all Club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communication link between departments in the Club.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to, responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with positive morale, high ethical standards and efficient use of resources to position Glen Arven Country Club as the preferred employer of choice in the community.

Financial Management

  • Work jointly with the Controller and General Manager to prepare the annual operating and capital budgets for all food and beverage operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary, to assure budgeted goals are attained.
  • Provide input for all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage and maintain all labor cost payouts within the constraints of the budget, and through close coordination and approval from the General Manager and Controller.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a strong hands-on approach and lead the staff by example.
  • Maintain an environment of approachability by staff, members and guests.
  • Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Own the responsibility for hiring, discipline, termination and documentation of all food, beverage and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the General Manager. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate Club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of staff and members.
  • Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B team to organize and market special club events.
  • Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the General Manager participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Glen Arven Country Club.

Operational Responsibilities 

  • Understand and abide by Glen Arven Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of approved changes.
  • Provide content for, and manage communications and marketing information, of department activities and events for all F&B departments.
  • Assure Food and Beverage operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments in a timely manner.
  • Alert the General Manager of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with General Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Report performance and financial data, e.g., weekly report to General Manager in a timely manner.

Candidate Qualifications

  • Minimum 5 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary and Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, February 4, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, GACC DF&B Cover Letter” and “Last Name, First Name, GACC DF&B Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

For more information about Glen Arven Country club, please visit glenarven.com.

Executive Search: General Manager for Gaston Country Club

Date:

General Manager
Gaston Country Club
Gastonia, NC

The Club

For more than 60 years, Gaston Country Club has been a refuge for families to enjoy an active lifestyle. The centerpiece of the Club is an Ellis Maples 18-hole golf course which opened for play in 1958. In 2003/04, under the direction architect Kris Spence the course underwent a restoration and has since enjoyed a reputation as one of North Carolina’s Top 100 golf courses, hosting such prestigious events as the Wells Fargo Championship qualifiers, N.C. Women’s Amateur, along with many Carolina Golf Association tournaments.

Distinguished by its elegance and traditional southern touches, the clubhouse overlooks the golf course providing grand views from our multiple dining and event spaces. Alongside the clubhouse is our golf shop and practice facility featuring a multi-directional range and short game practice facility. Beyond golf, our members enjoy the best swimming and tennis facilities in the area. Our tennis complex boasts six Har-Tru courts and four hard courts, all lighted, allowing for year-round play. Families, both young and old, enjoy basking in the sun by the junior Olympic size pool, kiddie pool & play area, and water slide.

In addition to our top notch facilities, members enjoy a variety of social events for all ages offering terrific opportunities to mingle with old friends or meet new ones.

Club Facts and Figures

  • 589 members. 459 golf, 47 social, 40 clubhouse, 43 other
  • Initiation fee: Resident member golf, $6,000 (increasing to $8,500 in 2022)
  • Annual dues: $2,470,000
  • Gross volume: $4,328,000 (including dues)
  • F&B volume: $942,000
  • Gross payroll: $2,040,000
  • 95 employees in-season; 75 off-season
  • 11 Board members
  • Average age of membership: 59

The General Manager Position

The General Manager reports to the Board and coordinates with its President on a regular basis to implement the established policies and the Club’s bylaws.

The General Manager also coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs, events, etc.

He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all departments. This includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results.

This position requires taking the lead to coordinate programming and the development of departmental synergy. Another critical requirement of the position is to oversee the internal and external marketing strategies for membership growth and member engagement.

A strong and visible presence will be a daily requirement to set the example for all employees to  consistently treat members with warm hospitality and professional service.

Direct Reports

  • Controller/CFO
  • Membership & Marketing Director
  • Food & Beverage Director
  • Catering & Events Director
  • Tennis Director
  • Head Golf Professional
  • Director of Agronomy
  • Facilities Maintenance Director

Important Individual Characteristics 

  • Ability to act as a thought partner with the board and committees.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • The ability to communicate effectively, both verbally and in writing.
  • A natural leadership style which promotes staff and membership engagement.
  • An enthusiastic personality and passion for the club management profession.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of how to deliver remarkable food and beverage experiences.
  • Effective fiscal management through delivery of operational and capital results in alignment with approved budgets.
  • Maintain a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred.

Note: A pre-employment drug screen and background check will be required.

Salary and Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, December 15, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Gaston GM Cover Letter” and “Last Name, First Name, Gaston GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

For more information about Gaston Country Club, please visit www.gastoncc.com.

Executive Search: Chief Operating Officer/General Manager for Belle Haven Country Club

Date:

CHIEF OPERATING OFFICER/GENERAL MANAGER
Belle Haven Country Club
Alexandria, Virginia, USA

The Club

Belle Haven Country Club and the surrounding Belle Haven residential community began together in the early 1920’s when David Janney Howell, a civil engineer from Alexandria, purchased the land from owners Mrs. Thomas Wilfred Robinson, Sr. and her brothers. When the transaction was complete, Howell set up two corporations, one to construct a golf course and club and the other to develop a residential subdivision. The land was deeded to the Club on September 1, 1924.

The name Belle Haven is also part of history. When Scottish pioneers settled along the Potomac River in the early 1700’s, they named the settlement after their favorite countryman, the Earl of Belhaven. This early settlement thrived along the Potomac River as a port and was later renamed Alexandria. The Belle Haven Country Club has now become part of the fabric of Alexandria growing together throughout the 20th and into the 21st century.

From the modest beginnings in 1924 to the new 64,000 square foot Clubhouse, Belle Haven has grown to meet the needs of its members. The Clubhouse offers a variety of dining options including formal and informal restaurants, family dining, Bar and Bar Lounge, Terrace and Patio dining along with the Hilliard Room and the relaxing 19th Hole. For special occasions and meetings, Belle Haven offers a beautiful ballroom with views of the golf course. We host banquets and meetings in our spacious Potomac Room with spectacular views of the Potomac River.

Our Athletic Facility houses a complete fitness center and aerobics room along with five indoor DecoTurf tennis courts, a Tennis Pro Shop, Children’s Activity Center, seasonal swimming pool, men’s and ladies’ locker rooms with steam and sauna, a year-round restaurant known as the Center Court Cafe and the famous outdoor Sharks Cafe open throughout the summer season. We have eight outdoor, clay tennis courts and two seasonal platform tennis courts available for our members and their guests.

Vision Statement

To provide a lifelong haven for our members, their families and guests where they can enjoy social, dining and recreational activities in outstanding facilities with a professional staff, consistent with the expectations of our culture and traditions.

Mission Statement

To be a premier, full service, family oriented, private country club committed to excellence. 

Belle Haven Country Club Overview

  • 1105 Members
  • Initiation Fee ($85,000)
  • Annual Dues ($8,676)
  • $12.78M Gross Volume
  • $6.12M Annual Dues
  • $2.32M F&B Volume
  • $6.39M Gross Payroll
  • 244 Employees
  • 13 Board Members
  • Average age of members is 59

The COO/GM Position

The General Manager/Chief Operating Officer manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government, and industry. Coordinate and administer the club’s policies as defined by its Board of Directors. Develop operating policies and procedures and direct the work of all department managers. Implement and monitor the budget, monitor the quality of the club’s products and services and ensure maximum member and guest satisfaction. Secure and protect the club’s assets including facilities and equipment.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
  • Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies
  • Direct the recruiting and training of all staff
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system
  • Assure that the highest standards are set and achieved in providing member service and satisfaction
  • Ensure that the club is operated in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business
  • Ensure that the committees established by the board are well-supported and operate in accordance with board-approved policies and directives
  • Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
  • Ensure that the board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
  • Interact with local community leaders and organizations
  • Perform other duties and functions as the club board may direct that are consistent with this job description

Direct Reports:

  • CFO
  • Director, Member Services
  • Golf Course Superintendent
  • Head Golf Professional
  • Assistant General Manager
  • Director of Membership and Communication
  • Director of Tennis

Core Leadership Competencies:

  • Ability to define a simple and understandable vision of success for the management team
  • Ability to see the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies
  • Ability to focus on the essentials, to attend to detail, and to follow through on decisions
  • Ability to create a sense of followership among subordinates
  • Ability to attract and develop a strong supporting management team capable of ensuring a smooth transfer of responsibility when tasks are delegated.
  • Ability to demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner
  • Ability to articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Ability to cope with day-to-day pressures and maintain a healthy and positive culture

Candidate Qualifications:

  • A minimum of 7 years of progressive leadership and management experience in a private club, hospitality, and leisure environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required.

Salary and Benefits:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 27, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Belle Haven GM/COO Cover Letter” and “Last Name, First Name, Belle Haven GM/COO Resume”) respectively to execsearchus@ggapartners.com. Please email résumé with references.

Lead Search Executive

For more information about Belle Haven Country Club, please visit www.bellehavencc.com

 

 

Executive Search: General Manager for Hollyburn Country Club

Date:

GENERAL MANAGER
Hollyburn Country Club
Vancouver, British Columbia, Canada

 

Hollyburn Country Club

Situated mountainside, overlooking downtown Vancouver, on 42 acres of West Vancouver’s renowned British Properties, sits Hollyburn Country Club (“Hollyburn” or “the Club”). Hollyburn’s facilities are unmatched and award winning. For members, the Club is a home away from home and a private hub for activity, sport, dining, entertainment, socialization and business. A place that brings a unique sense of belonging.  Established in 1960, the Club has over 7600 members.

Hollyburn is committed to being a private country club that meets the needs of members of all ages. We deliver exceptional member experiences by continuously improving our services, facilities and programming. In pursuing our vision, we will ensure that Hollyburn is a premier athletic facility that provides exceptional recreational, competitive and social opportunities in a safe, respectful, friendly and family-oriented environment.

Facilities

First and foremost, Hollyburn Country Club is a sports club, offering 25 tennis courts offering all 3 tennis surfaces, 7 squash courts, 2 swimming pools, state of the art fitness facilities, 2 ice sheets, 7 badminton courts, indoor and outdoor pickleball courts, a wellness centre including physiotherapy, massage therapy and esthetics, child minding and preschool programming, and more. Hollyburn caters to the modern family and its demanding lifestyle. Members enjoy a full array of recreational and fitness programming for every member of the family. Hollyburn’s athletic programs cater to all ages and levels and are led by highly-qualified coaches.   Hollyburn’s bar, grill and dining room are hubs of social activity.

To learn more about Hollyburn, visit www.hollyburn.org.

The Position

The General Manager (GM) is the senior management position reporting directly to the Board of Directors through the Chair of the Board (President) of Hollyburn Country Club. The GM is responsible for developing and communicating a shared vision, building the strategy, as well as managing membership and operations and infrastructure to ensure the long-term sustainability and financial success of the Club.

Hollyburn Country Club is seeking a GM who is dedicated to being the best and is willing to deliver exceptional member recreational, competitive and social opportunities in a safe, respectful, friendly and family-oriented environment to a diverse membership.

The GM will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Embody the Club’s core values: be energized at all times; display a Service-First attitude; and maintain excellence in daily interactions with Club members, guests, and staff.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and service provided by the Club to ensure a high level of member satisfaction.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests.   Responsible for initiating membership research and keeping current on all social, demographic, and corporate trends that impact the Club’s ability to meet its objectives.
  • Ensure all new Club members are “met” and properly oriented to the Club.  It is important for the GM to be visible and accessible to members.

Operational Excellence:

  • Develop and implement best-in-class and industry leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Chief Financial Officer (CFO), prepare and execute the financial plan for the Club.
  • Monitor and stay current with industry trends and ensure Hollyburn implements improvements as required.
  • Act as a catalyst in the development of a Strategic Plan that charts the future course of the Club. The plan will be updated on an annual basis and will act as the framework in which the Club is operated.  The achievement of the key objectives in the plan will be the primary responsibility of the GM.
  • Develop and implement an Annual Business Plan in the context of the Strategic Plan. Regularly update the Board on progress relative to both the Strategic and Annual Business Plans.
  • In conjunction with the Board, establish an annual list of performance objectives and means of performance measurement for the General Manager and their Direct Reports in the context of the Club’s Strategic and Annual Business Plans and Budgets.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Leadership:

  • Maintain and develop a management philosophy that recognizes Hollyburn’s employees are a key part of the foundation of the Club’s success in delivering a great membership experience and competitive advantage.   Actively promote a positive work environment where teamwork is emphasized in a safe, motivating work environment.
  • Develop and monitor Human Resource policies consistent with the Board’s desire to treat employees fairly at all times and comply with all laws and regulations.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Manage and clearly define Direct Reports’ goals and objectives.  Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Chair of the Board, Board, employees and members.  Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of Club operations, and share in the Club’s overall success.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members and groups that may use facilities.
  • Maintain a high profile both inside and outside the Club among stakeholders, members, and the community.
  • Ensure the Board has all the information and support necessary to exercise their governance responsibilities.

Direct Reports:

Chief Financial Officer, Chief Operations Officer, Chief Experience Officer (CXO), HR/EA Executive Assistant/Human Resources Manager, Director, IT & Accounting and Director of Engineering.

Candidate Profile

The General Manager will report to the Board of Directors through the Chair of the Board.  Given the leading role this individual will play in achieving the strategic and business objectives of Hollyburn, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dynamic leader with the ability to build strong teams by motivating staff and leading by example. Ability to provide direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

Member Service:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a premium private club.
  • Ability to set and maintain high standards for all facilities, services and communications.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Confident and capable of clear and effective two-way communication with individuals and groups including stakeholder and public meetings.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic, and competent professional who is a “doer” and a “take- charge” person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience operating at a senior level in the customer service environment in one or more of the following sectors: a multi-sport, family club or other similar top tier multi-sport facility; hospitality; resort/recreational; or public sector where there is a wide range of services to a diverse customer base.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A Certified Club Manager designation (CCM) is preferred.

Note:

An interim leadership person has been appointed.  However, the permanent Club leadership position will be filled as soon as Board decisions are made on the successful candidate for the permanent posting.

Compensation:

The Club provides an attractive compensation package, commensurate with experience and track record, which will include a competitive base salary, performance incentives and other senior employee benefits.

Inquiries:

Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 15, 2021.  

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hollyburn Resume” and ‘Last Name, First Name, Hollyburn Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

Executive Search: General Manager for Minneapolis Golf Club

Date:

Minneapolis Golf Club logo

GENERAL MANAGER
Minneapolis Golf Club
St. Louis Park, Minnesota

Minneapolis Golf Club photo

 

Our Club

Founded in 1916, Minneapolis Golf Club is a member-owned club located just seven miles west of downtown Minneapolis. The centerpiece of our Club is our Willie Park Jr./Donald Ross golf course, representing one of the finest tracks in the Upper Midwest. Our golf course provides an experience that has drawn the admiration of generations of golfers for its eminent playability, imaginative layout and supreme walkability.

The MGC golf experience also features a picturesque short game practice area, convenient driving range, indoor swing simulator, and perhaps most notably an inclusive, active and family-friendly membership who share a passion for golf and welcome players of all ages and abilities.

Beyond golf, MGC offers members, their guests and families a myriad of social activities along with indoor and alfresco dining options at the Grill and poolside and an Olympic-size pool and patio area that serves as the center of family sun in the summer.

Improvements & Future Plans

A comprehensive multi-million-dollar enhancement to the golf course, completed in 2020,  replaced every blade of grass on our classic layout. The update added modern improvements, including new bent grass tees, fairways and greens, a state-of-the-art irrigation system, improved drainage systems on the greens, thicker rough, larger green complexes and inventive hole locations. This approach carefully balanced the original design integrity of the course with the evolving demands of modern players.

In 2021, the Club embarked on the development of a 5-Year Strategic Plan. This process involved a top-to-bottom examination of our market position, operations, membership structure, utilization, communications efforts and our finances to develop a set of strategic initiatives that serve as our guide to meet the needs of our existing members as well as those who will join us in the future.

Minneapolis Golf Club amenities

Minneapolis Golf Club Overview

  • 394 memberships (Golf: 310, Social: 73, Other [Honorary, Clergy]: 11)
  • Initiation fee (Resident Member Golf: $25,000)
  • Annual Dues (Golf: $9,749)
  • $4.70M Gross volume
  • $2.60M Annual dues
  • $1.50M F&B volume
  • $2.60M Gross payroll
  • 135 Employees in-season; 50 off-season
  • 9 Board members
  • Average age of members is 52

The General Manager Position

Reports to the Board and coordinates with the President of the Board on a regular basis. The General Manager implements the policies established by the Board of Directors and the Club’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas. This includes the preparation of the annual operating and capital budgets as well as  management of operations to attain the desired results.

Coordinates all management functions and works in concert with committee chairs to assist them in the development of proposed policies, programs, events, etcetera.

Serves as the lead coordinator of programming and development of synergy among all departments. Overseeing the internal and external marketing strategies for membership growth and member engagement is a critical part of the position.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff, setting the tone for consistently treating members with first class of hospitality. It is also the responsibility of the General Manager to communicate this expectation to the entire staff.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the Board and committees.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Maintain a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communications, with the ability to utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred or in pursuit of.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 13, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Minneapolis Golf Club GM Cover Letter” and “Last Name, First Name, Minneapolis Golf Club GM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about the Club, visit www.minneapolisgolfclub.com

 

 

 

Executive Search: General Manager for Beaconsfield Golf Club

Date:

 

GENERAL MANAGER
Beaconsfield Golf Club
Pointe-Claire, Quebec, Canada

 

Beaconsfield Golf Club

The Beaconsfield Golf Club is the only private golf club on the island of Montreal, the second most populated city in Canada. Founded one hundred and seventeen years ago, it has played an important role in Canadian golf, having hosted many national and international golf events including two Canadian Opens, four LPGA events, and more recently, the Canadian Amateur Championship. The Club prides itself on the quality and setting of the golf course and its historic clubhouse. Beaconsfield is a family and business friendly club and an integral part of the West Island community.  Club facilities include an 18-hole golf course, extensive practice facilities, pro shop and full clubhouse services.  Its membership levels and financial position remain sound in an increasingly competitive marketplace.

To learn more about Beaconsfield Golf Club, visit here.

The Position: General Manager (GM)

Beaconsfield Golf Club is seeking a General Manager responsible to the Members of the Club and its day-to-day operations in accordance with the strategic, financial and operational direction set by the Board. The GM reports to the Board of Directors through the President.  The GM is expected to play an important role in the continuing development and execution of the Club’s vision and strategic plan. The GM shall manage all aspects of the Club including activities and relationships between the Club and its members, guests, employees, community, government and industry.

Responsibilities:

  • Be a highly visible face of the Club. Develop and deliver a consistently excellent experience to satisfy the members expectations in a private golf club.
  • Effectively manage all aspects of the Club’s activities and services provided by the Club to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, by-laws and methods. Direct the work of and support the development of all department managers. The GM oversees external events including a limited number of golf tournaments and family celebrations.
  • In consultation with the Board, Finance Committee and Controller, develop and adhere to annual operating, cash, and capital budgets to deliver short and long-term financial objectives. Prepare forecasts and execute the financial plan for the Club including the development of financial reports to the Board and Finance Committee.
  • The GM will lead organizational planning and development for the Club’s management team and employees and ensure the high standards of quality and service are upheld in accordance with best practices including performance appraisal and performance management.
  • Lead the Club’s human resources, including establishing, initiating, and monitoring personnel policies and overseeing training and professional development programs. Act as a mentor to Direct Reports.
  • Reinforce Beaconsfield’s ongoing leading position, participate proactively in all Board and Board Committee meetings with a view of advising the Board on strategies to continuously adapt to sociological changes and changing demographics
  • Coordinating the marketing and member relations programs to promote the Club’s services and to present to potential members. Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Direct Reports:

Head Golf Professional, Golf Course Superintendent, Controller, F&B Manager, and all clubhouse operations.  The Club employs 100+/- people during the golf season.

Candidate Profile:

Given the leading role this individual will play in achieving the strategic, business objectives and leading the continuing excellence of Beaconsfield Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club to external groups.
  • Experience as a leader in a private golf club environment or other similar top tier golf facility
  • Experience reporting to a board that has adopted a club governance structure, and processes to lead the Club and GM to thrive. Experience developing policy and by-laws.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Experience in the hospitality industry with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Ability to set and maintain high standards for the golf course and all facilities, services, and communications.
  • Analytical with the ability to proactively use data in forecasting and managing revenue and cost.

Interpersonal/Fit:

  • Demonstrate integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with strong verbal and written communication in both official languages.
  • Flexible and adaptable to changing needs in schedule demands and time commitments. There is an expectation this leading role will be present and visible at Club events.
  • Demonstrates energy with a desire to interact and build relationships with the membership.
  • A confident, diplomatic, competent professional who is results driven. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, marketing, human resources, risk management and performance management.
  • Experience managing golf course operations and capital projects.
  • Values marketing (including digital) and its organizational impact.
  • Direct experience and understanding of the operation of a not-for-profit golf course including the hospitality aspects.
  • Incorporates succession planning by preparing staff for key leadership roles.
  • Efficient knowledge of word processing, spreadsheet, e-mail and use of the Internet and social media platforms.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.
  • Evidence of continued professional development.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Thursday, September 23, 2021.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Beaconsfield Resume” and “Last Name, First Name, Beaconsfield Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners, Inc.

 

 

 

George Pinches
Director
GGA Partners Inc.
execsearch@ggapartners.com

 

Executive Search: Vice President, Hospitality at Edgar’s Hospitality Group

Date:

VICE PRESIDENT HOSPITALITY
EDGAR’S HOSPITALITY GROUP
Augusta, GA

 

The Company
Edgar’s Hospitality Group (EHG) is an LLC operated by Goodwill Industries of Middle Georgia (GIMG) that operates hospitality venues in Macon and Augusta with plans to build an agri-tourism campus at Lake Oconee Georgia. EHG is named after the founder of Goodwill Industries, Rev. Edgar J. Helms.

The hospitality enterprises include restaurants, conference centers, large food service contracts, a bakery café, a private city club, and a local farm to provide fresh products with a new agri-business that allows culinary agriculture certifications for students. Chef Frank Kassner is the Director of Culinary Operations for EHG and the corporate executive chef.

Edgar’s Hospitality Group was founded to provide a new source of revenue for GIMG and to create diverse applied learning venues for the students at Helms College’s School of Hospitality managed by Bruce Ozga, VP, Culinary Education.

What We Believe
Goodwill Industries believes work plays a critical role in the ability of individuals to achieve desirable life outcomes. The founder of Goodwill Industries, Dr. Edgar J. Helms, believed that individuals wanted and needed an opportunity, a chance beyond charity, and this basic philosophy has set the vision for the Goodwill movement since 1902.

Mission
We build lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

Values
I am proud to be Goodwill.
Service – I will practice hospitality.
Ownership – I will go above and beyond with every job I do.
Accountable – I will keep my commitments.
Respect – I will base my interactions with others on honesty and integrity.

Our Properties

Edgar’s Above Broad (Augusta, GA), recently opened in September 2020 as an exciting new 17,000 square foot indoor-outdoor restaurant and entertainment venue. www.edgarsabovebroad.com

 

The Pinnacle Club (Augusta, GA), a premier dining membership club in downtown Augusta which provides incredible views of the Savannah River and Augusta cityscape. www.pinnacleclubaugusta.com

 

Edgar’s Grille (Augusta, GA), an upscale casual restaurant which offers New American cuisine with a Southern Flair. www.edgarsgrille.com

 

Anderson Conference Center (Macon, GA), centrally located in the state, the Anderson Conference Center features 15,000 square feet of meeting space, including a 700-seat banquet space and six break-out conference rooms with premier technology. www.andersonconferencecenter.com

 

 

The Snelling Center (Augusta, GA), a conference venue co-located with Edgar’s Grille which can accommodate events from ten to 300 guests.
www.edgarsgrille.com/meetings-events

 

Edgar’s Bistro (Macon, GA), offers weekday lunch and dinner, a full-service bar and catering service. www.goodwillworks.org/upscalebistro

 

Edgar’s Bakehouse (Augusta, GA), bookstore and café which specializes in gourmet coffees, smoothies, paninis, salads, and fresh baked breads and desserts. An Edgar’s Bakehouse production bakery is being built for commercial baking enterprise launch in late 2021.

 

Wright’s Farm and Lake Oconee Agri-Tourism Farm Campus (Augusta, GA), coming soon. www.wrightsfarmaugusta.com

 

The Role of the Vice President, Hospitality

Reporting to the President/CEO, the Vice President, Hospitality will work closely with the CEO and peers to achieve GIMG’s 2025 strategic plan success measures through strategies that will enhance profitability, productivity and efficiency.

This key executive will lead the start-up and operations of all new hospitality operations, maintain benchmark controls and outcomes for existing properties, manage budgets, lead a large team and promote a culture of high performance.

As member of the Goodwill Team, the Vice President, Hospitality is expected to understand and fully embrace the faith-based, “hand up” mission of Goodwill and demonstrate daily the core values of service, ownership, accountability, and respect.

Principle Accountabilities – Vice President, Hospitality

> Lead Edgar’s Hospitality Group to be three things: profitable, a provider of vibrant applied learning enterprises for the students at Helms College, and a daily stage to tell the Goodwill life changing story in a manner that leads to philanthropic Investment.

> Direct the start-up and operational leadership of all new hospitality operations to be launched as applied learning venues associated with Helms College within GIMG’s thirty-five county territory and franchise operations in other Goodwill territories.

> Maintain benchmark operational controls and outcomes in existing hospitality business lines.

> Oversee development and implementation of budgets for multiple hospitality enterprise operations; responsible for meeting budget objectives for growth in revenues, gross margins, operating profit, and net cash flow.

> Assure top-line business growth through increased accountability, innovation, increased sales, expanded operations, reaching new markets and diversification.

> Annually revise and develop short and long-range plans for all assigned areas; establish performance measures for multiple enterprise operations.

> Maintain continuous lines of communication, keeping the President informed of all critical issues.

> Lead a large team of direct and indirect employees to ensure the execution and completion of business goals; evaluate performance for compliance with established policies and objectives of the company and contributions in attaining objectives.

> Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

> Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.

> Promote Goodwill externally as a community-based non-profit with a key human and economic development role.

Qualifications

> A graduate business or hospitality degree is required.

> Minimum five years of senior leadership of a restaurant group, an independent luxury resort or multi-faceted entertainment company.

> Multi-unit executive level hospitality operations leadership experience required.

> Demonstrated experience creating and taking new business ventures from a concept to a successful, revenue generating operation.

> Superior budget and management skills involving multi-million dollar and multi-site operations.

> General administrative skills including developing, implementing and monitoring company-wide policies and procedures.

> Excellent verbal and written communications skills.

> Strong people skills with abilities to partner with a dynamic leadership team and interact with all levels of employees.

> Must be aligned with and energized by Rev. Edgar Helm’s faith based social enterprise model to eliminate poverty one career at a time.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits
Salary is open and commensurate with qualifications and experience. The company offers an excellent bonus and benefit package.

Inquiries
Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, September 3, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Edgars VPH Cover Letter” and “Last Name, First Name, Edgars VPH Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Goodwill of Middle Georgia please visit www.goodwillworks.org; www.helms.edu; www.helmsgoldstandardculinary.com; www.edgarsabovebroad.com.

Executive Search: General Manager at Mount Vernon Country Club (FILLED)

Date:

Mount Vernon Country Club logo

GENERAL MANAGER
MOUNT VERNON COUNTRY CLUB
Alexandria, VA

The Club

Founded in 1961, Mount Vernon Country Club is a member-owned golf and country club in Alexandria, Virginia, located 19 miles from Washington, D.C. The Club features an 18-hole championship golf course with work from golf course designers Russell Roberts, Ed Ault, and most recently, Bill Love. The course winds its way through the original forest of George Washington’s Mount Vernon farm and is enhanced by the presence of Dogue Creek, a Potomac River Chesapeake tidal tributary which lends a water hazard challenge on 14 of Mount Vernon’s 18 holes.

Mount Vernon Club is a family-friendly environment primarily focused on golf and dining. The Club offers five distinct food and beverage locations for Member’s enjoyment. The pool complex features a pool and the Barracuda Grill. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge and banquet facilities. The Club currently benefits from a full membership with a growing wait list.

Mount Vernon Country Club Overview:

  • 700 Members (Golf: 475, Other: 225)
  • Initiation Fee (Resident Member Golf: $32,000)
  • Annual Dues (Golf: $7,068 and Capital Dues $1,236)
  • $8.30M Gross volume
  • $3.70M Annual dues
  • $2.30M F&B volume
  • $3.30M Gross payroll
  • 120 Employees in-season; 90 off-season
  • 9 Board members

The General Manager Position

The General Manager reports to the Board and coordinates with the President of the Board on a regular basis. The General Manager implements the policies established by the Board of Directors and the Club’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas of the club. This includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results.

The General Manager coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs, events, etc.

The General Manager is the lead coordinator of programming and development of synergy among all departments. Overseeing the internal and external marketing strategies for membership growth and member engagement is a critical part of the position. The General Manager will work with the Board to develop the current long- range plan which will include significant upgrades to the golf course and amenities.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff. The General Manager sets the tone for consistently treating members with first class hospitality and is responsible for communicating these expectations to the entire staff.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement and camaraderie.
  • Ability to act as a thought partner with the board and committees.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possesses a strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Maintains a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available August 1, 2021.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 25, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Mount Vernon GM Cover Letter” and “Last Name, First Name, Mount Vernon GM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Mount Vernon Country Club, please visit www.mountvernoncc.org.

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