Tag: ontario

Executive Search: Clubhouse Manager for Islington Golf Club

Date:

                       

Clubhouse Manager
Islington Golf Club
Toronto, Ontario

The Club

Islington Golf Club is a wonderful Stanley Thompson designed private club located in the west end of Toronto. The Club is an easy escape from the hustle of the downtown scene and prides itself on being a golf-focused club with a thriving year-round social scene. With a rich history, the Club is celebrating its centenary year in 2023. The Club has a friendly environment and a progressive strategic vision, having emerged from significant capital projects to the course and clubhouse with a renewed spirit that has propelled the club to new heights.

The Club offers its members access to a traditional amenity profile and first-class service throughout the club. Currently, the Club is home to a championship golf course, netted driving range, short game practice area, spacious clubhouse containing various dining options, and a recently renovated patio overlooking the 18th hole. The other dining amenities include the Fireside Bar, a new pizza oven, and several other dining outlets for members to enjoy. The Club is currently engaged with an architect to develop a Clubhouse Master Plan for the next stage of improvement for the future.

Islington was announced as the Club of the Year by The Club Management Association of Canada in 2019.

The Position

Role Summary

Islington Golf Club is excited to announce an exceptional career opportunity, joining their strong team as the Clubhouse Manager. Reporting to the General Manager, the Clubhouse Manager will provide leadership and management of the food and beverage department, locker room and maintenance staff. The Clubhouse Manager will oversee and manage the day-to-day operations of all food and beverage areas and the clubhouse facility. This individual will work closely with the Club’s Executive Chef and Catering Manager to execute an operation with multiple outlets including a banquet room, dining room, casual lounge, bistro bar and a newly renovated patio overlooking the 18th hole.

Primary Job Responsibilities

  • Organize, direct, and evaluate food and beverage service including both front of house and kitchen operations.
  • Manage and oversee all daily operations of all food and beverage areas and the clubhouse facility.
  • Manage supplier relationships including product selection, pricing, and promotions.
  • Ensure compliance with health and safety regulations.
  • Ensure all team members understand and maintain operating standards.
  • Promote a positive work environment and culture by maintaining strong, supportive relationships with all team members.
  • Recruitment and training of staff.
  • Motivate F&B Staff and create a training program to provide exceptional customer service.
  • Monitor staff performance and provide feedback.
  • Maintain a positive workplace environment for the staff.

Qualifications

  • The successful candidate will have a minimum of three years’ experience as a Food and Beverage Manager, Restaurant Manager, Clubhouse Manager, or a similar position in the hospitality-related industry.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is an asset.
  • Must demonstrate a proven record of developing a cohesive team with service, culinary and clubhouse maintenance that delivers a high level of service. With ongoing training, monitoring and evaluation of the service staff, this individual will lead from the front, being visible on the floor and interacting with all members.
  • Has an extensive knowledge of wine, beer, and spirits along with staying current on food and beverage trends in the industry.
  • Proficient in Microsoft Office and operating a POS system – knowledge of Jonas program is an asset.
  • An advanced knowledge in developing and monitoring a budget and providing financial and statistical analysis of the operation is important.
  • A team player with strong communication skills and a passion for customer service excellence.
  • This position requires flexible work hours including evenings and weekends.

Compensation

The Club offers an excellent working environment and a compensation package that is very competitive and commensurate with experience. It has both salary and potential bonus opportunities as well as a complete benefits package and professional development opportunities.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by July 30th, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Islington Clubhouse Manager Cover Letter” and “Last Name, First Name, Islington Clubhouse Manager Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Islington Golf Club, visit www.islingtongolfclub.com

 

Executive Search: General Manager for The Georgian Peaks Club

Date:

                       

General Manager
The Georgian Peaks Club
Thornbury, Ontario

The Club

For over 60 years, the Georgian Peaks Club (the “Peaks”) has been providing exceptional experiences for Southern Ontario’s most active families in a safe and rewarding environment. The Peaks provides the highest, longest, and most challenging terrain in the province including some of the best intermediate and beginner runs for skiers and snowboarders of all ages and abilities. The Peaks has 750 member families who enjoy 3 lodges, 5 lifts and over 24 runs. Here you will find the only ski area in Southern Ontario with enough vertical to hold a F.I.S. sanctioned Giant Slalom race and, our best-in-class Alpine programs are recognized across North America, consistently turning young athletes into Olympians.

The Peaks is located on the shores of Georgian Bay, 12 kilometers west of Collingwood and 5 minutes from Thornbury. Downtown Toronto is less than 2.5 hours away.

The Position

Role Summary

The General Manager (“GM”) is responsible for the execution of all strategic plan initiatives while fostering a culture of continuous operational and experiential excellence. Reporting to and working with the Board of Directors, this individual will bring the Peaks vision to life. The candidate’s willingness to take on bold challenges along with strong leadership and strategic capabilities, ensures the success of the Club while protecting its fiscal integrity.

Direct Reports

  • Director of Finance
  • Director of Alpine Programs
  • Director of Outside Operations
  • Director of Food and Beverage
  • Membership and Guest Services Manager
  • Membership Experience Manager

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction and vision established by the Board and all applicable local and federal laws.
  • Build and maintain excellent relationships with members, staff, local government officials, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include setting annual goals and objectives, performance evaluation and accountability.
  • Oversee the creation, approval and execution of annual business plans, annual budgets, annual capital plans and long term strategic and capital plans.
  • Provide an active presence at the club and be highly visible to the membership and staff.
  • Troubleshoot day-to-day operating challenges in a timely manner.
  • Oversee the Club’s, health and safety, security, and risk management programs – protecting members and employees as well as physical assets.
  • Responsible for communicating effectively with the Board, in a timely and accurate manner, providing necessary information for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff, and membership.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Continuously strive to improve member and guest experience.
  • Oversee the new membership development initiative. Set and achieve targets for new membership numbers.
  • Establish and maintain appropriate member expectations through effective communication practices. Create a communication strategy including frequency, content and requests for feedback.
  • Solicit member feedback through pulse surveys.
  • Create, obtain approval for, and execute short and mid-term strategic plans.

Candidate Profile

  • Minimum of 10 years experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Excellent relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Exceptional near term and long-range strategic thinking and planning capability
  • A ski or snowboard enthusiast.
  • An experienced visionary and transformational leader who can lead, coach, and motivate staff to take bold actions.
  • Strong team player with an orientation to take initiative. Flexible, adaptive, and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism, and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 18, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Georgian Peaks Resume” and “Last Name, First Name, Georgian Peaks Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Georgian Peaks Club, visit https://www.georgianpeaks.com/

 

Executive Search: General Manager for Devil’s Glen Country Club

Date:

                       

General Manager
Devil’s Glen Country Club
Duntroon, Ontario

The Club

Located just 90 minutes from downtown Toronto, Devil’s Glen Country Club (“the Club”) provides an exceptional experience for members and their families. The Club has 24 ski trails and four chairlifts along with 20km of cross-country trails.

The Club is proud of its traditions, dating back to 1964 when the Beehive Race down Waterfall helped launch the Club. The Glen’s racing program, which is rooted deep in the Club’s culture and purpose, along with snow programs and a state-of-the-art terrain park, provides a family-focused environment where all athletes are encouraged to grow and develop from their experience.

With close to 750 senior members and just over 1,900 active skiers, the Club provides an exceptional on-hill experience within an intimate club community.

The Position

Role Summary

The General Manager (“GM”) is responsible to continue to build the Club’s standard for excellence and provide strategic direction while embracing opportunities for new initiatives. The General Manager will work with a volunteer member Board of Directors, ensuring that “important things get done”, including an industry-leading on- and off-hill “Devil’s Glen Experience” and the cost-effective management and development of the organization’s current and future assets.

Direct Reports

  • Assistant General Manager – Operations
  • Financial Controller and Chief Administrative Office
  • Manager Marketing and Membership

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction established by the Board and the Strategic Plan.
  • Build and maintain relationships with staff, members, local government leaders, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include performance management.
  • Provide effective leadership at the Club and within the community.
  • Ensure a strong presence and seeks to be highly visible to membership and staff.
  • Support a strong and engaged Board of Directors to execute all policies and decisions.
  • Responsible for communicating effectively with the Board, providing, in a timely and accurate manner, information necessary for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff and membership.
  • Create and ensure success of the Club’s vision and direction.
  • Create, communicate, and lead the strategic planning efforts and implementation of the Club’s strategy.
  • Prepare budgets associated with outdoor and indoor operations and carry the overall responsibility for working within these budgets.
  • Formulating and overseeing long-term capital budgeting and plans.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Develop and maintain the Club’s capability to oversee the project management of significant capital projects.
  • Oversee the development and execution of infrastructure plans in accordance with Board-approved area master plans and capital budgets.
  • Ensure the success of all aspects of member/guest satisfaction, engagement and safety.
  • Assist with the membership sales process to promote the Club and member experience to prospective members.
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives.

Candidate Profile

  • Minimum of 10 years’ experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Exceptional relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Experience skiing or snowboarding would be an asset.
  • An experienced visionary and transformational leader who can lead, coach and motivate staff.
  • Strong team player with an orientation to take initiative. Flexible, adaptive and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills and knows when to use the appropriate skill.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by April 2, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Devil’s Glen Resume” and “Last Name, First Name, Devil’s Glen Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Devil’s Glen Country Club: https://www.devilsglen.com/Home.

 

Executive Search: Controller for St. George’s Golf & Country Club

Date:

                       

Controller
St. George’s Golf & Country Club
Etobicoke, Ontario

The Club

The historic St. George’s Golf & Country Club is home to one of Canada’s finest golf courses. While the club has gone through several enhancements to the club and course over its 90-year history, the commitment has remained to preserve the legendary storied past while providing the membership with a world class club experience.

Host of the 2022 RBC Canadian Open and Golf Canada Foundation’s charitable efforts, the club is also home to spectacular amenities including elegantly appointed locker rooms, an indoor learning centre, three golf simulators, incredible clubhouse events, and magnificent cuisine.

The Position

We are recruiting an accomplished full time Controller to take charge of the Club’s accounting and finance functions. Reporting to the General Manager, the Controller is an integral member of the Senior Management Team and will lead an accounting team of three people.  The Controller is a contributing team manager to the overall Club operation, and manages the financial operations of the Club, supervises the accounting functions, and provides analytical support to the GM, Finance & Risk Committee, Board of Directors and others for planning, budgets, and solutions to business problems.  This includes recommendations on the implementation and maintenance of the Club’s financial plans and policies, its accounting practices, fiscal records, and the preparation of financial reports. The Controller is a strong Club business partner and makes decisions in accordance with Club policy on administrative or operational matters, ensuring the effective achievement of objectives.

The Controller will be responsible for the following:

  • Recommend and implement policies to control and coordinate accounting, auditing, budgets, taxes and related activities and records; develop, establish, and administer procedures and systems pertaining to financial matters. Responsible for the Club’s internal controls and compliance to same. Periodically report to the Audit, Finance & Risk Committee on the status of internal controls, and opportunities to improve and strengthen controls.
  • Prepare financial statements, forecasts, and analysis for all administrative and managerial functions in a timely manner. Maintain all accounting records; develop, analyze, and interpret statistical and accounting information.
  • Manage the annual external audit and ensure all year end reporting requirements are met. Prepare the first draft of year end financial statements and notes in conjunction with the audit.
  • Evaluate and recommend insurance coverage for protection against property losses and potential liabilities. Lead negotiations with Club’s insurance partners.
  • Coordinate and direct the preparation of the annual operating and capital budgets with senior leadership team, including short- and long-term business plans, and financial forecasts.
  • Actively manage cash and working capital on an ongoing basis and develop cash flow projections to support cash and debt financing requirements for operations and capital investments. Work with financial institutions to secure debt management facilities and maintain proper covenants. Invest excess funds in accordance with the investment policy to maximize returns while ensuring sufficient liquidity to meet cash requirements.
  • Oversee Human Resources operations and ensure proper controls are established around payroll and all related HR processes.
  • Evaluate and coordinate appropriate technologies to support the activities of the Club.
  • Responsible for hiring, training, coaching, and evaluating the performance of department employees. This individual recommends training requirements and has the duty to keep staff at the highest level of skill necessary to meet Club needs and objectives.
  • Responsible for the development, implementation, and operation of all accounting and information systems support; for the administration, management, and maintenance of the equipment systems employed in the collection of information and for the training and supervision of staff related, but not limited, to the Administration department.
  • Furnishes internal reports, revises, and updates reports to be more useful and efficient, and furnishes external reports, including for tax and other government reporting, as necessary.

Candidate Profile

  • CPA Strongly preferred.
  • Five years of professional accounting experience as a Controller or Financial Manager.
  • Experience working with Not-for-profit Organizations, the private club industry an asset.
  • Familiarity with golf an asset.
  • Ability to work collaboratively on a senior leadership team.
  • Excellent management, leadership, analytical and interpersonal skills
  • Strong oral, written, communication and presentation skills.
  • Ability to manage multiple priorities.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Note:

The position is currently vacant.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Monday, March 13th at 5:00pm EDT. If you require any accommodations to be considered for this position, please include that information in your submission.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, St Georges Controller Cover Letter” and “Last Name, First Name, St Georges Controller Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.  Please email resume with references.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
liz.mcdowell@ggapartners.com

For more information on St. Georges Golf and Country Club: www.stgeorgesgolfandcountryclub.com.

 

Executive Search: Controller for Caledon Ski Club

Date:

                       

Controller
Caledon Ski Club
Caledon, Ontario

The Club

The second-largest private ski club in Southern Ontario, Caledon Ski Club (“the Club”), is a club where members enjoy high quality, family-oriented, competitive and recreational skiing, snowboarding and other multi-seasonal activities and social experiences. The Club is proud to share the 55 acres of skiable terrain with its members year-round in a welcoming and picturesque environment. The Club is financially stable, carries no debt and maintains a healthy capital reserve available for future planned improvements and lodge expansions.

For more information on Caledon Ski Club, visit https://caledonskiclub.com/

The Position

We are recruiting a talented full-time Controller to be responsible for supporting the General Manger in ensuring the smooth operation and accurate reporting of all Club financial matters. The person in this role is responsible for administering and performing various accounting functions, including the preparation of monthly and annual financial reports and statements, assisting with budgeting, and oversight for ledgers, accounts payable and other transactions. In addition, this role is responsible for preparing payroll for the salaried, bi-weekly and seasonal staff.

The Controller will be responsible for the following:

  • Financial Accounting – preparation of all journal entries, and full cycle accounting including monthly financial statements, annual operating and capital budgets, cash flow projections, bank reconciliations, credit card reconciliations, and other account reconciliations, and maintenance of the fixed asset account schedule and associated depreciation.
  • Compliance – remittance, in a timely manner, of all tax (source deductions, HST, EHT, WSIB, and income taxes), completion of regulatory filings and other reporting requirements.
  • Audit – preparation of all documentation required for the annual Audit, coordination with Club auditors to ensure annual tax returns are filed accurately and on time for both the Club and the Club’s numbered company.
  • Accounts Receivable – Prepare and send the Chalet Members’ Quarterly statements, and respond to all member inquiries and requests quickly and professionally.
  • Accounts Payable – Manage the Accounts Payable function, including posting invoices, reviewing all invoices for appropriate documentation and approvals in accordance with Club policies, process vendor payments within vendor credit terms, and perform cheque runs. Work to identify opportunities to improve the effectiveness of the AP Processing.
  • HR / Payroll – Supervise the input and processes for payroll data including new hires, employee updates and terminations, prepare and submit bi-weekly, calculate, reconcile, and prepare journal entries for payroll earnings and deductions.
  • General – Compliance with all company policies, work closely with the needs of the members, departmental managers, and various club committees; general duties as assigned.
  • Handle all financial and Club related matters with a great amount of integrity, confidentiality, and accountability.

Candidate Profile

  • Technically strong in accounting principles (GAAP), practices and procedures and internal controls.
  • Knowledge of financial analysis and reconciliation techniques.
  • High level of computer proficiency with Excel spreadsheets and accounting software.
  • Experience in payroll, accounts payable, accounts receivable, bank reconciliation and cash procedures.
  • Ability to review existing financial controls and reporting systems and make recommendations and implementation changes to modernize and create efficiencies.
  • Focused on delivering high levels of service and responding to all inquiries/requests in a professional manner and with a sense of urgency.
  • Demonstrated skills in time management, planning and organization.
  • Confident, energetic with ability to build credibility with staff at all levels.
  • Proven ability to be proactive and use good judgment.
  • Excellent verbal and communication skills.
  • Ability to build and maintain strong relationships with internal & external stakeholders.
  • Self-motivated with the ability to take initiative and be resourceful.
  • Able to maintain confidentiality / privacy of information.
  • Able to work weekends and holidays during the ski season and for the Annual General Meeting in October.
  • Will perform their duties and ensure that they work in accordance with Caledon’s Health & Safety Policy and Procedures as well as the Occupational Health and Safety Act.
  • Must follow all manuals, handbooks, rules, and regulations provided in the course of employment at Caledon Ski Club.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 3rd at 5:00pm EDT. If you require any accommodations to be considered for this position, please include that information in your submission. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Caledon Ski Club Controller Cover Letter” and “Last Name, First Name, Caledon Ski Club Controller Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

 

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
liz.mcdowell@ggapartners.com

Executive Search: Superintendent for Deer Ridge Golf Club

Date:

                       

Superintendent
Deer Ridge Golf Club
Kitchener, Ontario

About the Club

Deer Ridge Golf Club (“Deer Ridge” or the “Club”) is one of Ontario’s greatest golf clubs. Situated in Southern Ontario between Kitchener and Cambridge, the Club prides itself on putting its top-tier golf experience first. Deer Ridge is home to one of the best golf courses in Ontario which is consistently ranked in the Top 100 golf courses in Canada by SCOREGolf, originally designed by Thomas McBroom. An incredible practice facility complements the highly distinguished course. The Club also features an Academy run by an experienced Director of Instruction with classes for men, ladies, and junior golfers of all abilities.

In addition to Deer Ridge’s golf experience, the Club offers a beautiful clubhouse with an excellent food and beverage experience. The clubhouse features a majestic patio which overlooks the incredible Grand River Valley.

Deer Ridge is experienced by a group of just 400 equity members, meaning access to the tee is easy.

For more information on Deer Ridge Golf Club, visit www.deerridgegolfclub.com.

About the Superintendent Role

The Superintendent is responsible for leading the golf course maintenance operation. The successful candidate will work to create an environment where staff is involved and enthusiastic, with open communications and respect for themselves, members, guests, and the property.

The Superintendent will be responsible for the following:

  • Responsible for scheduling and payroll of grounds and maintenance staff.
  • Recruits, supervises and retains maintenance staff, and conducts employee performance evaluations and exercises disciplinary action.
  • Provide leadership, coaching, training, and necessary disciplinary actions for all staff.
  • Coordinate and plan with the Board of Directors to create annual budgets, with or without capital improvement projects.
  • Directs and participates in the construction and maintenance of the grounds.
  • Oversee equipment/cart maintenance and repair.
  • Designs landscape plans for facility grounds and implements the plan.
  • Administers and enforces all Club rules, regulations and policies for staff.
  • Works closely with the GM and the Board of Directors to operate the Club in a fiscally responsible and professional manner.
  • Directs and assists the staff on the planting of new vegetation, the replacement, spraying, pruning and trimming of trees and shrubs, the preparation of soil plant beds for aesthetically pleasing arrangements and tending to high stress areas.
  • Supervises and participates in the application and recording of chemical applications (fertilizers and pesticides) on the Club’s grounds in compliance with all provincial and federal regulations.
  • Maintains records and completes required reporting. Order parts, supplies and equipment as needed.
  • Schedules maintenance practices around member play and outings to maximize efficiency and minimize disruption to members.
  • Coordinates snow removal and winter maintenance activities when necessary.
  • Work closely with other managers to ensure the timely completion of golf course projects and operations to a high standard.
  • Maintain all office records, including purchase orders, pesticide records and licensing, training records, and other records as required.
  • Ensure staff are meeting all Occupational Health and safety standards and creating a work environment that promotes health and safety.
  • Assist other departments within the organization, including clubhouse repairs and maintenance as required.
  • Perform other related work as required.

Key Attributes

The ideal candidate is a proven superintendent who possess the following core competencies, experience, and attributes:

  • Knowledge of management and maintenance of greens, fairways and roughs.
  • Knowledge of use and operating standards of equipment and tools used in golf course construction and maintenance work.
  • Skill in recruiting, supervising, training, monitoring, evaluating and motivating personnel.
  • Interpersonal skill to resolve conflict and work with supervisors, officials, employees, members and the general public.
  • Knowledge of safe use, mixing and application of chemicals and commercial products.
  • Knowledge of the game of golf, golf rules and methods of play.
  • Ability to anticipate personnel, equipment, and material requirements related to golf course maintenance and repair assignments.
  • Ability and knowledge to lay out irrigation patterns, drainage patterns, construct tees and/or greens.
  • Ability to work under pressure in dynamic situations with a high level of professionalism.
  • Experience in budgeting and financial management.
  • Reliable with a strong work ethic and adaptability, with strong communication skills.
  • Must be able to work independently and be a self-starting problem solver.

Qualifications and Experience

  • Post-secondary education in Turf Management, consideration of candidates with 5 years or more applicable experience as a Golf Superintendent or 1st Assistant.
  • Class A Golf Course Superintendent designation (preferred)
  • Supervision, employee training & staff management experience (hiring/terminations and laying off employees in off season).
  • Budgeting and planning skills.
  • Knowledgeable on the safe use and training for all pieces of equipment utilized on the grounds.
  • Possess a Pesticide Applicator Certificate.
  • Extensive knowledge of golf course watering requirements, including pumps and irrigation infrastructure.
  • Advance computer skills required for financial reporting and control of operations, including use of Microsoft Office.
  • Current Pest Management certification.

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications.

Inquiries

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by February 1, 2023, at 5:00pm EDT. Interested candidates are asked not to contact any Club employees directly in relation to this posting. Please direct all inquires to the Search Consultant at the contact information listed below.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Deer Ridge Superintendent Cover Letter” and “Last Name, First Name, Deer Ridge Superintendent Resume”) respectively to: execsearch@ggapartners.com.

Deer Ridge Golf Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Deer Ridge Golf Club is an equal opportunity employer. It is the organization’s policy to recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best qualified person for the job. Applicants must have a valid Canadian Social Insurance Number (SIN) card. We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Brantford Golf & Country Club

Date:

                       

General Manager
Brantford Golf & Country Club
Brantford, Ontario

About the Club

Located alongside the Grand River in Brantford, Ontario, the Brantford Golf & Country Club is widely known as the fourth oldest golf club in North America, founded in 1879. The golf course consistently ranks in the top 100 golf courses in Canada. The course layout was originally designed by Nicol and Stanley Thompson, with changes made over the years including a major renovation that began in the fall of 2021 and will conclude summer 2023.

The clubhouse is a modern facility completely rebuilt in 2002. The clubhouse offers fine dining overlooking the fourth hole and the picturesque Grand River and conservation area. An outdoor patio is the highlight of the summer dining season as it also overlooks the river and the golf course.

Brantford boasts a strong history of developing junior golfers including two former junior members who ascended to the highest ranks of the golf world. PGA and LPGA Tour members David Hearn and Alena Sharp have played under the Brantford Golf & Country Club banner for almost twenty years. Brantford has also hosted many professional and amateur championships throughout its history. The 1970 (Al Balding) and 1986 (Dan Halldorson) CPGA championships were held at Brantford. Canadian Open Monday qualifying was also held at the Club for many years.

The Club also has a six-sheet curling rink attached to the clubhouse. The curling rink has its own lounge with viewing at ice level, and above from the main lobby area. The curling section has hosted provincial championships and world-class bonspiels that featured then current and former national and world champion teams from Canada, U.S.A., Europe and elsewhere in the world.

For more information about Brantford Golf & Country Club, visit https://brantfordgolfandcountryclub.com/ .

The Position

We are seeking a General Manager (GM) who is dedicated to the Club’s Mission, Vision and Values. The GM is the leader of the Club’s management team and is responsible for overseeing and managing all facets of the Club’s operations.

The General Manager will be responsible for the following:

Responsibilities:

  • Lead and manage the organization in accordance with the strategies, plans and policies as developed along with and by the Board of Directors.
  • Effectively manage all aspects of the Club including financial controls, marketing, maintenance of our assets including the golf course and clubhouse.
  • Develop and deliver a consistent member experience ensuring a high level of quality and service to members, guests and outside functions.
  • Develop and implement operating policies, procedures and programs that lead to strong financial controls and internal discipline.
  • Develop programs and financial forecasts that consider near-term goals and objectives and long-term needs that lead to a complete picture of future capital requirements.
  • Must be able to anticipate changes to our membership that will affect future revenue streams.
  • Develop budgets that are realistic and achievable. This includes forecasting annual operating revenues and expenses, considering current and expected/anticipated economic challenges, opportunities and other potential developments.
  • Develop an organizational structure that fosters personal development and growth of all staff members, which leads to greater member experience, and career advancement for staff.
  • Be a visible and outgoing presence with club members and guests. Welcome new members with a thorough orientation program.
  • Develop marketing initiatives and tools that increase the visibility of the Club to current and potential new members. Develop and maintain the Club as a focal point in the community.
  • Ensure compliance with all legal and regulatory requirements affecting the club.
  • Maintain effective and efficient communication with staff and members.

Direct Reports:

Head Golf Professional, Grounds Superintendent, Clubhouse Manager, Office Manager.

Qualifications

The GM will report to the Board of Directors through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Brantford Golf & Country Club, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibit leadership skills in continued team building, employee motivation and service training consistent with the Board’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.
  • Ability to coach direct reports as required.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer”. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Ability to maintain the financial integrity and viability of the Club.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Hospitality experience with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a board that has adopted a club governance structure and processes to lead the Club and GM to thrive.
  • Evidence of continued professional development.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 11, 2022. If you require any accommodations to be considered for this position, please include that information in your submission. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Brantford GM Cover Letter” and “Last Name, First Name, Brantford GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Alpine Ski Club

Date:

                       

General Manager
Alpine Ski Club
Town of Blue Mountains, Ontario

About the Club

Founded in 1960, Alpine (“the Club”) is as an award-winning private club with a modern, expansive clubhouse and excellent programs supporting all ages and disciplines. Alpine is well known for its warm and friendly atmosphere with some of the best skiing and boarding terrain in Ontario.

The Club offers:

  • Thirty-six expertly groomed runs ranging from easy (green) to a cluster of five expert (double black diamond) runs known as The Steeps
  • Five lifts to ensure that lines range from minimal to non-existent (one high speed sixpack chairlift, three quad chairlifts, one magic carpet)
  • An extensive terrain park with features for skill development
  • Broad selection of on-hill (skiing and boarding) program options (recreational and competitive) for children and adults
  • World-class snowmaking to maximize days enjoying the extensive terrain
  • State of the art grooming, including a GPS system to measure snow depth to ensure consistent coverage
  • Kilometres of marked snowshoe and cross-country ski trails and an outdoor skating rink
  • An on-site pro shop operated by Squire John’s offers equipment rentals, tuning services, and light retail shopping
  • A 45,000 square foot clubhouse offering superb food and drink, with views of the Escarpment on one side and Georgian Bay on the other
  • Full food & beverage service run by celebrated in-house caterer Men with Knives
  • A safe and fun-filled children’s playroom for infants and toddlers (Little Kids’ Club)

Facts and Figures

  • Initiation fee: $43,000
  • Employees: 346 (18 full-time, 85 seasonal full-time, 243 seasonal part-time)
  • Annual Revenue: $5M

For more information on Alpine Ski Club, visit www.alpineskiclub.com.

About the General Manager Role

Reporting to the Board of Directors, the General Manager is responsible for the overall operations, fiscal integrity, leadership, and strategic planning for the Club. The GM is a strong, energetic leader who is customer service-focused and has experience working at a private club. Alpine has just completed a strategic planning process and expects to launch a series of infrastructure projects over the coming years. The successful candidate will have interest in taking on new challenges while ensuring the smooth operations of the club year-round.

The successful candidate will:

  • Oversee the complete operation of the Club
  • Work closely with the Board:
    • Participate in the vision and strategic planning efforts
    • Attend board meetings, as required
    • Establish annual priorities and business metrics, and provide monthly reporting
  • Establish strong relationships with staff, members, and other GMs across the ridge
  • Lead, coach and motivate the management team and staff
  • Successfully execute the strategic plan initiatives
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Possess a strong customer service orientation
  • Ensure the success of all aspects of member/guest satisfaction, engagement, and safety

Direct Reports

Alpine Program Manager (also retiring in April 2023), Operations Manager, Marketing & Communications, Membership Administrator, Office Administrator, Accounting, and Men With Knives catering partner.

The General Manager will be responsible for the following:

Operational Excellence

  • Develop and implement industry-leading operating policies, programs, procedures, and methods while directing the work and promoting the development of all department managers
  • Monitor long and short-term financial objectives and reporting
  • Prepare and execute the financial plan for the Club, including:
  • Develop annual operating, cash, and capital budgets
  • Monitor monthly budget and other financial information
  • Initiate effective corrective action, as required
  • Approve invoices and other arrangements before inception or payment
  • Prepare and deliver timely financial reports to the Board
  • Remain current with industry trends and ensure the Club implements improvements, as required
  • Champion the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction
  • Ensure compliance with all legal and regulatory matters affecting the Club, including health and safety protocols and processes

People

  • Champion management philosophy that exemplifies the Club’s core values in making a healthy impact on the lives of members and the community. Alpine’s values include:
    • Embrace friends and family;
    • Where diversity and inclusion are the norm;
    • Our community is one, with down to earth values;
    • Aim to provide the best experience for all, with safety at our forefront;
    • And Members, Guests and Staff respect one another.
  • Develop and monitor basic human resource policies consistent with treating employees fairly and in compliance with all laws and regulations.
  • Support direct reports by developing, defining, and managing goals and objectives, providing consistent feedback toward continuous improvement, and promoting personal development

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires employees to enhance member experiences and achieve positive outcomes

Interpersonal/Fit:

  • Embodies the characteristics of a successful GM through honesty, integrity, ethical conduct straightforwardness, accountability, leadership, and dedication
  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills
  • Demonstrates energy and a desire to interact with members
  • A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence

Business/Finance Skills:

  • Possess an entrepreneurial spirit combined with a background in business management, including business development, finance, information technology, human resources, risk management and performance management
  • An innovative and strategic thinker with strong business acumen
  • Experience managing complex capital projects
  • Promotes succession planning by preparing staff for key leadership roles

Qualifications and Experience 

  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management, or a related field
  • 10+ years’ experience as a senior leader at a ski club or other similar top-tier facility, with a passion and understanding of a premium club experience
  • Experience in skiing or snowboarding is beneficial
  • Experience reporting to a Board with a club governance structure and processes to lead the Club and GM to success

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications, along with a comprehensive health benefits plan.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by November 8, 2022, at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Alpine GM Cover Letter” and “Last Name, First Name, Alpine GM Resume”) respectively to execsearch@ggapartners.com.

Alpine Ski Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Requests for reasonable accommodation based on disability or religion will be considered on an individual basis.

Alpine Ski Club is an equal opportunity employer. It is the organization’s policy to recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best qualified person for the job. Applicants must have a valid Canadian Social Insurance Number (SIN) card. We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Westmount Golf & Country Club

Date:

                       

General Manager
Westmount Golf & Country Club
Kitchener, Ontario

About the Club

Westmount Golf & Country Club (the Club) offers a world-class experience in the heart of Kitchener-Waterloo (K-W).

Dating back to 1931, Westmount offers a championship Stanley Thompson golf course, together with tennis, curling, and an active, family-friendly social program. The strong and thriving Membership is comprised of a mix of tenured golf and social members along with a growing number of families and young professionals. Westmount prides itself as a fixture in the K-W community and provides a welcoming atmosphere to be active and build longstanding relationships.

Westmount has long been regarded as one of the best private clubs in Canada. The Club is based around one of the best golf courses in Canada, ranked 12th in the country by SCORE Golf. The Club has award-winning golf, hi-tech indoor and outdoor practice facilities, a history of holding the country’s top tournaments, great tennis in the warm months, curling in the winter, and tremendous dining year-round.

For more information about Westmount Golf & Country Club, visit www.westmountgolf.com.

About the General Manager Role

The General Manager (GM) serves as the Chief Operating Officer of the Club. They will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, members, guests, employees, community, government, and industry.

Reporting to the Board of Directors, the General Manager is responsible for managing the overall performance of Westmount Golf & Country Club in providing a top-notch experience for its membership, through ongoing development and review of programs, and in delegation of tasks and duties. The General Manager will remain in tune with industry standards, be informed around future trends and will play a pivotal role in member, guest, employee, community, government and industry relationships.

The GM implements the Club’s strategies and policies as approved by the Board of Directors. This individual will be responsible for securing and protecting the Club’s assets, including facilities and equipment, and implementing and monitoring the Club’s budget.

The GM will develop standard operating procedures and direct the work of all department managers. As chief host within the Club and ambassador of the Club within the community, the GM manages the quality of the Club’s services to ensure member and guest satisfaction.

Beyond operations, the GM will be responsible for the strategic management of Westmount. The GM will ensure that annual plans, operational goals and objectives, and strategic initiatives position the Club to deliver on the long term strategic vision laid out by the Board of Directors.

The General Manager will be responsible for the following:

Leadership:

  • Implement and provide advice to the Board on existing, new or modified strategies and policies.
  • Manage and oversee all operations of the Club, in accordance with all applicable laws.
  • Lead, coach, direct and mentor management team including performance management.
  • Champion management philosophy that fosters a culture that recognizes integrity and respect as a key part in the foundation in delivering a superior member experience at Westmount.
  • Lead the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction.

Financial:

  • Manage the overall financial plan for the Club in working with the Financial controller to:
    • Develop annual operating, cash, and capital budgets.
    • Monitor monthly budget and other financial information.
    • Initiate effective corrective action, as required.
    • Approve invoices and other arrangements before inception or payment.
    • Deliver timely financial reports to the Board.
  • Ensure the Club is run in an efficient and cost-effective manner.
  • Ensure the food and beverage operations offer an attractive experience for members and their guests, and are run in a cost effective and economical manner.
  • Monitor, evaluate, and ensure proper maintenance of Westmount’s facilities.

Member Experience:

  • Build and deliver exceptional member experience, commensurate with a premier private golf and country club.
  • Oversee and review all aspects of the Club’s member communications, including member meeting materials, to ensure adherence to service standards, positive member satisfaction and quality of activities.
  • Evaluate and monitor membership options to ensure maximum attraction and retention of members and their families, ensuring that programs at Westmount attract participation by members to bring more life and vibrancy to the Club.
  • Strengthen the Club’s relationship with existing members and guests through frequent interaction with members, familiarity with members’ names and personal interaction to ensure member satisfaction.
  • Develop and oversee onboarding programs to ensure new members are properly welcomed to the Club, and serve as primary individual responsible for welcoming new members through personal connection.

Direct Reports:

Director of Golf, Course Superintendent, Controller, Human Resources Manager, Clubhouse Manager, Membership Services Director, Activity and Engagement Coordinator, Director of Racquet Sports, Curling Manager, and Executive Assistant.

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possesses the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires department managers and employees to enhance member experiences and achieve positive outcomes.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.

Interpersonal/Fit:

  • Embodies the characteristics of a successful GM through honesty, integrity, ethical conduct, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent “hands-on” professional who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Qualifications and Skills

  • A post-secondary degree in business or a related discipline is preferred.
  • Previous experience as a senior leader at a private golf and country club or other similar top-tier facility, with a passion and understanding of a premium country club experience.
  • Experience in the hospitality industry is beneficial.
  • Experience reporting to a Board with a club governance structure and processes to lead the Club to success.
  • A Certified Club Manager designation (CCM) is preferred.

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by November 15, 2022, at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Westmount GM Cover Letter” and “Last Name, First Name, Westmount GM Resume”) respectively to: execsearch@ggapartners.com.

Westmount Golf & Country Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Requests for reasonable accommodation based on disability or religion will be considered on an individual basis.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager/Chief Operating Officer for The Thornhill Club

Date:

                       

General Manager/Chief Operating Officer
The Thornhill Club
Thornhill, Ontario

The Club

The Thornhill Club (“the Club” or “Thornhill”) was established as a golf club in 1922. It became an all-season club with the opening of the curling rink in 1963. As one of Canada’s most historic and renowned private golf clubs, the Club is conveniently located near the heart of Toronto and takes pride in offering its members an innovative approach to cuisine and protection of the environment. With golf, tennis, curling, fitness, yoga and more, families make The Thornhill Club their home away from home.

The Club is home to a championship 18-hole golf course, an executive 9-hole course, state-of-the-art Har-Tru clay tennis courts, six sheets of curling ice, an outdoor swimming pool, a new fitness centre, and a vast array of social offerings.

Renowned golf course architect Stanley Thompson designed the 18-hole golf course, which has hosted the PGA Canadian Open. The present course retains the classic golf course design and features of a Thompson course, with strategic bunkering, the illusion of distance, dramatic variations in hole length and fairway width, intricate mounding, subtly breaking greens, and elevated tees. The clubhouse, amid well-landscaped gardens and walkways, is situated to provide a scenic vista overlooking the golf course.

The Position

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Thornhill’s management team and is responsible for all facets of the Club’s operations. The GM/COO manages and directs the Club’s employees subject to and in accordance with the direction of the Board of Directors (the “Board”).

The GM/COO will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction as measured by the Club’s annual survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Thornhill implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with its long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of the Club operations and share in the Club’s overall success.

Direct Reports:

Head Golf Professional, Greens Superintendent, Controller, Executive Chef, Food & Beverage Manager, Sports & Activities Manager, Facilities Manager, Marketing & Communications Manager.

Candidate Profile

The GM/COO reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Thornhill, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Standard of Excellence:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads the Club’s commitment to health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take-charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
  • A Certified Club Manager designation (CCM) is preferred.

The Thornhill Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 16 at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Thornhill GM Cover Letter” and “Last Name, First Name, Thornhill GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Thornhill Club, visit thethornhillclub.ca

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