Author: Andrew Milne

Executive Search: General Manager for The Georgian Peaks Club

Date:

                       

General Manager
The Georgian Peaks Club
Thornbury, Ontario

The Club

For over 60 years, the Georgian Peaks Club (the “Peaks”) has been providing exceptional experiences for Southern Ontario’s most active families in a safe and rewarding environment. The Peaks provides the highest, longest, and most challenging terrain in the province including some of the best intermediate and beginner runs for skiers and snowboarders of all ages and abilities. The Peaks has 750 member families who enjoy 3 lodges, 5 lifts and over 24 runs. Here you will find the only ski area in Southern Ontario with enough vertical to hold a F.I.S. sanctioned Giant Slalom race and, our best-in-class Alpine programs are recognized across North America, consistently turning young athletes into Olympians.

The Peaks is located on the shores of Georgian Bay, 12 kilometers west of Collingwood and 5 minutes from Thornbury. Downtown Toronto is less than 2.5 hours away.

The Position

Role Summary

The General Manager (“GM”) is responsible for the execution of all strategic plan initiatives while fostering a culture of continuous operational and experiential excellence. Reporting to and working with the Board of Directors, this individual will bring the Peaks vision to life. The candidate’s willingness to take on bold challenges along with strong leadership and strategic capabilities, ensures the success of the Club while protecting its fiscal integrity.

Direct Reports

  • Director of Finance
  • Director of Alpine Programs
  • Director of Outside Operations
  • Director of Food and Beverage
  • Membership and Guest Services Manager
  • Membership Experience Manager

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction and vision established by the Board and all applicable local and federal laws.
  • Build and maintain excellent relationships with members, staff, local government officials, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include setting annual goals and objectives, performance evaluation and accountability.
  • Oversee the creation, approval and execution of annual business plans, annual budgets, annual capital plans and long term strategic and capital plans.
  • Provide an active presence at the club and be highly visible to the membership and staff.
  • Troubleshoot day-to-day operating challenges in a timely manner.
  • Oversee the Club’s, health and safety, security, and risk management programs – protecting members and employees as well as physical assets.
  • Responsible for communicating effectively with the Board, in a timely and accurate manner, providing necessary information for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff, and membership.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Continuously strive to improve member and guest experience.
  • Oversee the new membership development initiative. Set and achieve targets for new membership numbers.
  • Establish and maintain appropriate member expectations through effective communication practices. Create a communication strategy including frequency, content and requests for feedback.
  • Solicit member feedback through pulse surveys.
  • Create, obtain approval for, and execute short and mid-term strategic plans.

Candidate Profile

  • Minimum of 10 years experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Excellent relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Exceptional near term and long-range strategic thinking and planning capability
  • A ski or snowboard enthusiast.
  • An experienced visionary and transformational leader who can lead, coach, and motivate staff to take bold actions.
  • Strong team player with an orientation to take initiative. Flexible, adaptive, and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism, and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by June 18, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Georgian Peaks Resume” and “Last Name, First Name, Georgian Peaks Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Georgian Peaks Club, visit https://www.georgianpeaks.com/

 

Executive Search: General Manager for The Royal Ottawa Golf Club

Date:

                       

General Manager
The Royal Ottawa Golf Club
Gatineau, Québec

The Club

The Royal Ottawa Golf Club (ROGC) is one of the oldest establishments of its kind in Canada. The Club’s roots in the game of golf and history in the National Capital Region run deep. Founded in 1891, the Club received the prestigious Royal designation in 1912.

Private yet welcoming, fostering friendships, social activity and friendly competition are integral to Club life, while all five of Royal Ottawa’s competitive teams are in Class A competitive divisions.

The traditional and classic design of the clubhouse and patio is a welcomed setting for the noteworthy food, beverage and social ambiance of the Club. The traditional and challenging layout of the 18-hole Main Course will test the skills of even the most avid golfer, in just four hours. The relaxed atmosphere of the Royal Nine course provides a perfect setting for those honing their techniques, also making it ideal for families and juniors. The Club’s newly built academy, driving range and short-game facility operates with state-of-the-art technologies, and is the largest such facility in Canada.

The Position

The General Manager (GM) serves as the Chief Operating Officer. The GM will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, Members, guests, employees, community, government, and industry.

Reporting to the Board of Directors through the President, the General Manager is responsible for managing the overall performance of the ROGC by providing an exceptional Member experience. The General Manager will have a strong command of industry trends in addition to industry benchmarks and best practices.

Highly visible and interactive throughout all seasons, the GM will be a professional in personal style, demeanour and presence, and comfortable interacting with Members and staff. As chief host within the Club and ambassador of the Club within the community, the GM manages the quality of the Club’s services to ensure Member and guest satisfaction.

The GM will be expected, along with their team, to develop ongoing strategies that contribute to fulfilling the Club’s Vision and Mission as approved by the Board and the Membership. The GM will also lead the annual planning, goal setting and financial performance of the Club.

Experience and understanding of the game of golf, its history and traditions, and a minimum of ten years of progressive management experience in a well-regarded private club or similar hospitality environment is required.

Primary Job Responsibilities

Leadership:

  • Develop an effective working relationship with the Board of Directors and Committees.
  • Lead the development of the Club’s strategic and annual plans, consistent with the Club’s Vision and Mission.
  • Lead, mentor and build a strong management team including effective performance management along with succession planning.
  • Follow industry trends, benchmarks and best practices and develop strategies that maintain the ROGC’s best-in-class premier golf club position.
  • Value the Club’s heritage, historic Clubhouse and Royal designation.
  • Give thoughtful consideration to issues of change to ensure the ROGC remains a premier club.
  • Be well-known and visible to the Membership.

Financial:

  • Be fiscally responsible while investing in the Club’s people and assets to ensure an exceptional Member experience.
  • Ensure that the Club is operated in an efficient and cost-effective manner.
  • Provide timely, relevant, and accurate reporting, including key indicators, performance metrics and benchmarking.
  • Maintain a long-term financial plan that incorporates cash flow planning and membership recruiting strategies.

Golf Operations:

  • Ensure the golf courses and practice facilities are to the highest standards of condition and playability.
  • Ensure that the teaching capabilities and quality of teaching experience are the highest possible standard.
  • Ensure that the Pro Shop provides goods and services that are commensurate with the highest standards, and that prices are competitive.
  • Promote the course such that it receives the highest possible ratings from external sources.
  • Promote a long-term vision for the golf courses and practice facilities via the Golf Course Master Plan.
  • Nurture the spirit of the game, fostering a community atmosphere through participation, player development, competition and enjoyment.

Member and Clubhouse Experience:

  • Deliver a consistently exceptional Clubhouse experience by providing a high-calibre food and beverage offering, quality service and Member social programming.
  • Ensure that the Club has identified an appropriate long-term maintenance and Campus Master Plan.
  • Encourage participation and pride of membership through communication and engagement.
  • Consistently communicate with the membership and enforce Club rules.

Key Attributes

The ideal candidate possesses strong interpersonal skills, is a proven collaborator and relationship builder, and is action- and results-oriented.

  • An innovative and strategic thinker with strong business acumen and passion for continuous improvement.
  • Able to display sound judgement and make complex decisions in support of the Club’s Vision and Mission.
  • A drive to identify industry best practices and key benchmarks.
  • A dynamic leader and motivator that prides themselves on the accomplishments of their team and the willingness to provide ongoing constructive feedback.
  • Experience managing large, complex projects.
  • Demonstrates exceptional verbal, written and interpersonal communications skills.
  • Member experience-driven attitude
  • Conducts themselves in a responsible and professional manner.
  • Able to be diplomatic and tactful, yet firm, when dealing with Member constituents.
  • Self-starter, results-orientated and hands-on when needed.

Qualifications and Skills

  • A post-secondary degree in business or a golf-related program.
  • A Certified Club Manager designation is preferred (CCM).
  • Experience reporting to a Board and an understanding of club governance.
  • A leadership track record.
  • Experience in a premier club environment.
  • Bilingualism would be considered an asset.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications, along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter, which addresses the position qualifications and describes your alignment/experience with the prescribed position, by April 21st at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Royal Ottawa GM Cover Letter” and “Last Name, First Name, Royal Ottawa GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on The Royal Ottawa Golf Club, visit https://royalottawagolfclub.com/

 

Executive Search: General Manager for Devil’s Glen Country Club

Date:

                       

General Manager
Devil’s Glen Country Club
Duntroon, Ontario

The Club

Located just 90 minutes from downtown Toronto, Devil’s Glen Country Club (“the Club”) provides an exceptional experience for members and their families. The Club has 24 ski trails and four chairlifts along with 20km of cross-country trails.

The Club is proud of its traditions, dating back to 1964 when the Beehive Race down Waterfall helped launch the Club. The Glen’s racing program, which is rooted deep in the Club’s culture and purpose, along with snow programs and a state-of-the-art terrain park, provides a family-focused environment where all athletes are encouraged to grow and develop from their experience.

With close to 750 senior members and just over 1,900 active skiers, the Club provides an exceptional on-hill experience within an intimate club community.

The Position

Role Summary

The General Manager (“GM”) is responsible to continue to build the Club’s standard for excellence and provide strategic direction while embracing opportunities for new initiatives. The General Manager will work with a volunteer member Board of Directors, ensuring that “important things get done”, including an industry-leading on- and off-hill “Devil’s Glen Experience” and the cost-effective management and development of the organization’s current and future assets.

Direct Reports

  • Assistant General Manager – Operations
  • Financial Controller and Chief Administrative Office
  • Manager Marketing and Membership

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction established by the Board and the Strategic Plan.
  • Build and maintain relationships with staff, members, local government leaders, leaders of other private ski clubs, etc.
  • Lead, coach, direct and mentor the management team which will include performance management.
  • Provide effective leadership at the Club and within the community.
  • Ensure a strong presence and seeks to be highly visible to membership and staff.
  • Support a strong and engaged Board of Directors to execute all policies and decisions.
  • Responsible for communicating effectively with the Board, providing, in a timely and accurate manner, information necessary for the Board’s fiduciary and oversight responsibilities (e.g., monthly reporting).
  • Work with the Board and its Committees and serve as a liaison between the Board, staff and membership.
  • Create and ensure success of the Club’s vision and direction.
  • Create, communicate, and lead the strategic planning efforts and implementation of the Club’s strategy.
  • Prepare budgets associated with outdoor and indoor operations and carry the overall responsibility for working within these budgets.
  • Formulating and overseeing long-term capital budgeting and plans.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Develop and maintain the Club’s capability to oversee the project management of significant capital projects.
  • Oversee the development and execution of infrastructure plans in accordance with Board-approved area master plans and capital budgets.
  • Ensure the success of all aspects of member/guest satisfaction, engagement and safety.
  • Assist with the membership sales process to promote the Club and member experience to prospective members.
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives.

Candidate Profile

  • Minimum of 10 years’ experience of progressive leadership and management experience in a private club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Exceptional relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Experience skiing or snowboarding would be an asset.
  • An experienced visionary and transformational leader who can lead, coach and motivate staff.
  • Strong team player with an orientation to take initiative. Flexible, adaptive and able to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills and knows when to use the appropriate skill.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by April 2, 2023. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Devil’s Glen Resume” and “Last Name, First Name, Devil’s Glen Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

For more information on Devil’s Glen Country Club: https://www.devilsglen.com/Home.

 

Executive Search: Controller for Caledon Ski Club

Date:

                       

Controller
Caledon Ski Club
Caledon, Ontario

The Club

The second-largest private ski club in Southern Ontario, Caledon Ski Club (“the Club”), is a club where members enjoy high quality, family-oriented, competitive and recreational skiing, snowboarding and other multi-seasonal activities and social experiences. The Club is proud to share the 55 acres of skiable terrain with its members year-round in a welcoming and picturesque environment. The Club is financially stable, carries no debt and maintains a healthy capital reserve available for future planned improvements and lodge expansions.

For more information on Caledon Ski Club, visit https://caledonskiclub.com/

The Position

We are recruiting a talented full-time Controller to be responsible for supporting the General Manger in ensuring the smooth operation and accurate reporting of all Club financial matters. The person in this role is responsible for administering and performing various accounting functions, including the preparation of monthly and annual financial reports and statements, assisting with budgeting, and oversight for ledgers, accounts payable and other transactions. In addition, this role is responsible for preparing payroll for the salaried, bi-weekly and seasonal staff.

The Controller will be responsible for the following:

  • Financial Accounting – preparation of all journal entries, and full cycle accounting including monthly financial statements, annual operating and capital budgets, cash flow projections, bank reconciliations, credit card reconciliations, and other account reconciliations, and maintenance of the fixed asset account schedule and associated depreciation.
  • Compliance – remittance, in a timely manner, of all tax (source deductions, HST, EHT, WSIB, and income taxes), completion of regulatory filings and other reporting requirements.
  • Audit – preparation of all documentation required for the annual Audit, coordination with Club auditors to ensure annual tax returns are filed accurately and on time for both the Club and the Club’s numbered company.
  • Accounts Receivable – Prepare and send the Chalet Members’ Quarterly statements, and respond to all member inquiries and requests quickly and professionally.
  • Accounts Payable – Manage the Accounts Payable function, including posting invoices, reviewing all invoices for appropriate documentation and approvals in accordance with Club policies, process vendor payments within vendor credit terms, and perform cheque runs. Work to identify opportunities to improve the effectiveness of the AP Processing.
  • HR / Payroll – Supervise the input and processes for payroll data including new hires, employee updates and terminations, prepare and submit bi-weekly, calculate, reconcile, and prepare journal entries for payroll earnings and deductions.
  • General – Compliance with all company policies, work closely with the needs of the members, departmental managers, and various club committees; general duties as assigned.
  • Handle all financial and Club related matters with a great amount of integrity, confidentiality, and accountability.

Candidate Profile

  • Technically strong in accounting principles (GAAP), practices and procedures and internal controls.
  • Knowledge of financial analysis and reconciliation techniques.
  • High level of computer proficiency with Excel spreadsheets and accounting software.
  • Experience in payroll, accounts payable, accounts receivable, bank reconciliation and cash procedures.
  • Ability to review existing financial controls and reporting systems and make recommendations and implementation changes to modernize and create efficiencies.
  • Focused on delivering high levels of service and responding to all inquiries/requests in a professional manner and with a sense of urgency.
  • Demonstrated skills in time management, planning and organization.
  • Confident, energetic with ability to build credibility with staff at all levels.
  • Proven ability to be proactive and use good judgment.
  • Excellent verbal and communication skills.
  • Ability to build and maintain strong relationships with internal & external stakeholders.
  • Self-motivated with the ability to take initiative and be resourceful.
  • Able to maintain confidentiality / privacy of information.
  • Able to work weekends and holidays during the ski season and for the Annual General Meeting in October.
  • Will perform their duties and ensure that they work in accordance with Caledon’s Health & Safety Policy and Procedures as well as the Occupational Health and Safety Act.
  • Must follow all manuals, handbooks, rules, and regulations provided in the course of employment at Caledon Ski Club.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, March 3rd at 5:00pm EDT. If you require any accommodations to be considered for this position, please include that information in your submission. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Caledon Ski Club Controller Cover Letter” and “Last Name, First Name, Caledon Ski Club Controller Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

 

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
liz.mcdowell@ggapartners.com

Executive Search: Chief Executive Officer for The Arbutus Club

Date:

                       

Chief Executive Officer
The Arbutus Club
Vancouver, BC

The Club

The Arbutus Club (“the Club”) has been a landmark in Vancouver since 1964. The Club has evolved into a modern recreation complex with excellent food and beverage services. The Club’s wide range of facilities and programs, coupled with unparalleled service, have earned The Arbutus Club the reputation as one of Canada’s finest private clubs. The Arbutus Club’s first-class facilities include 12 tennis courts, five squash courts, three music studios, two gymnasiums, a pool complex, two ice rinks, and countless other amenities.

The Club is also home to numerous unique social facilities, many of which offer food and beverage services, including a casual café with poolside patio, a relaxed evening lounge with a bar, an upscale dining room, and a rooftop patio and garden.

The Club has experienced many expansions and renovations over its 60-year history. The first expansion occurred in 1969, when the Club added a gym, health spa, curling, and racquet courts. The Club underwent another expansion in 2008 with the construction of The Shoppe, Arbutus Studios, The Rooftop, Physiotherapy, and a parkade. Most recently, The Arbutus 2020 infrastructure expansion and improvement project was built upon the Club’s historical roots and growing its tomorrow.

For more information on The Arbutus Club, visit www.arbutusclub.com.

The Position

The Chief Executive Officer (CEO) is the senior management position, reporting to the Executive Committee of The Arbutus Club and, where appropriate, to the Board of Directors of the Club.

The CEO manages all aspects of the Club including its activities and the relationships between the Club and its Board of Directors, members, guests, employees, community, government and industry. The CEO coordinates and administers the Club’s bylaws, rules and policies as set by the members of the Club or by its Board of Directors. This individual develops operating policies and procedures and directs the work of all department managers. The CEO implements and monitors the budget, monitors the quality of the Club’s facilities and services and ensures maximum member and guest satisfaction. This individual also secures and protects the Club’s assets, including facilities and equipment.

Primary Job Responsibilities:

  • Leads the senior management team to maintain and improve the member experience and foster a unified team culture. Builds strong teams by motivating staff and leading by example. Provides direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training while promoting employee well-being. Respectful and professional in all interpersonal dealings.
  • Plans, develops and approves specific operational policies, programs, procedures and methods in concert with the bylaws, rules and policies.
  • Coordinates the development of the Club’s long-range and annual operational plans. Develops, maintains and administers a sound organizational plan; initiates improvements as necessary.
  • Coordinates development of operating and capital budgets according to the budget calendar; analyzes and monitors monthly and other financial statements for the Club, manages cash flow and establishes controls to safeguard funds, reviews revenue and costs relative to goals; takes effective corrective action as required.
  • Oversees the care and maintenance of all the Club’s physical assets and facilities. Provides advice and recommendations to the Board of Directors and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
  • Coordinates the marketing and membership relations programs to promote the Club’s services and facilities to members.
  • Properly manages all aspects of the Club’s activities to ensure the highest quality standards for food, beverage, sports and recreation, entertainment and other Club services. Reviews and initiates programs to provide members with a variety of popular events.
  • Prepares reports and other support material for committee and Board use. Attends meetings of the Club’s Executive Committee and Board of Directors. Coordinates and serves as ex-officio member of appropriate Club committees.
  • Develops, maintains and disseminates a basic management philosophy to guide all Club personnel toward optimal operating results, employee morale and member satisfaction. Writes policy or approves those written by department heads, and obtains approval from the Board of Directors as necessary.
  • Performs competitive analyses of Clubs and other businesses providing member alternatives through personal observations and historical reports.
  • Promptly handles emergencies such as fires, accidents and breaches of security or Club bylaws, rules or policies promptly and, whenever possible, in person. Emphasizes prevention through training, inspection and preventive enforcement.
  • Writes the Club newsletter.

Direct Reports:

Controller, Executive Chef, Director of Food & Beverage, Director of Operations, Plant Operations Manager, Director of Athletics & Recreation, Executive Assistant / Director of Communications & Strategy, Membership Manager, Human Resources Manager

Candidate Profile

The successful candidate should possess the following core competencies, experience and attributes.

Requirements

Member Service:

  • Thorough understanding of and proven ability to consistently deliver exceptional standards of service commensurate with a premium private club.
  • Ability to set and maintain high standards for all facilities, services and communications.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful CEO through honesty, straightforwardness, accountability, leadership and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills, demonstrated with all the Club’s stakeholders.
  • Confident and capable of clear and effective two-way communication with individuals and groups, including stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A diplomatic and competent professional who is a “doer” and a “take-charge” person who recognizes the importance of accountability.
  • Possesses strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital & construction projects.
  • Experience successfully leading hospitality operations in a club or similar setting.

Experience and Accreditation:

  • Previous experience operating at a senior level in the customer service environment in one or more of the following sectors: a multi-sport, family club or other similar top tier multi-sport facility; hospitality; resort/recreational; or public sector where there is a wide range of services provided to a diverse customer base.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and CEO to success.

Preferences

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Experience in the hospitality industry preferred.

Enhanced background screening will be required.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by March 12th at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Arbutus CEO Cover Letter” and “Last Name, First Name, Arbutus CEO Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: Superintendent for Deer Ridge Golf Club

Date:

                       

Superintendent
Deer Ridge Golf Club
Kitchener, Ontario

About the Club

Deer Ridge Golf Club (“Deer Ridge” or the “Club”) is one of Ontario’s greatest golf clubs. Situated in Southern Ontario between Kitchener and Cambridge, the Club prides itself on putting its top-tier golf experience first. Deer Ridge is home to one of the best golf courses in Ontario which is consistently ranked in the Top 100 golf courses in Canada by SCOREGolf, originally designed by Thomas McBroom. An incredible practice facility complements the highly distinguished course. The Club also features an Academy run by an experienced Director of Instruction with classes for men, ladies, and junior golfers of all abilities.

In addition to Deer Ridge’s golf experience, the Club offers a beautiful clubhouse with an excellent food and beverage experience. The clubhouse features a majestic patio which overlooks the incredible Grand River Valley.

Deer Ridge is experienced by a group of just 400 equity members, meaning access to the tee is easy.

For more information on Deer Ridge Golf Club, visit www.deerridgegolfclub.com.

About the Superintendent Role

The Superintendent is responsible for leading the golf course maintenance operation. The successful candidate will work to create an environment where staff is involved and enthusiastic, with open communications and respect for themselves, members, guests, and the property.

The Superintendent will be responsible for the following:

  • Responsible for scheduling and payroll of grounds and maintenance staff.
  • Recruits, supervises and retains maintenance staff, and conducts employee performance evaluations and exercises disciplinary action.
  • Provide leadership, coaching, training, and necessary disciplinary actions for all staff.
  • Coordinate and plan with the Board of Directors to create annual budgets, with or without capital improvement projects.
  • Directs and participates in the construction and maintenance of the grounds.
  • Oversee equipment/cart maintenance and repair.
  • Designs landscape plans for facility grounds and implements the plan.
  • Administers and enforces all Club rules, regulations and policies for staff.
  • Works closely with the GM and the Board of Directors to operate the Club in a fiscally responsible and professional manner.
  • Directs and assists the staff on the planting of new vegetation, the replacement, spraying, pruning and trimming of trees and shrubs, the preparation of soil plant beds for aesthetically pleasing arrangements and tending to high stress areas.
  • Supervises and participates in the application and recording of chemical applications (fertilizers and pesticides) on the Club’s grounds in compliance with all provincial and federal regulations.
  • Maintains records and completes required reporting. Order parts, supplies and equipment as needed.
  • Schedules maintenance practices around member play and outings to maximize efficiency and minimize disruption to members.
  • Coordinates snow removal and winter maintenance activities when necessary.
  • Work closely with other managers to ensure the timely completion of golf course projects and operations to a high standard.
  • Maintain all office records, including purchase orders, pesticide records and licensing, training records, and other records as required.
  • Ensure staff are meeting all Occupational Health and safety standards and creating a work environment that promotes health and safety.
  • Assist other departments within the organization, including clubhouse repairs and maintenance as required.
  • Perform other related work as required.

Key Attributes

The ideal candidate is a proven superintendent who possess the following core competencies, experience, and attributes:

  • Knowledge of management and maintenance of greens, fairways and roughs.
  • Knowledge of use and operating standards of equipment and tools used in golf course construction and maintenance work.
  • Skill in recruiting, supervising, training, monitoring, evaluating and motivating personnel.
  • Interpersonal skill to resolve conflict and work with supervisors, officials, employees, members and the general public.
  • Knowledge of safe use, mixing and application of chemicals and commercial products.
  • Knowledge of the game of golf, golf rules and methods of play.
  • Ability to anticipate personnel, equipment, and material requirements related to golf course maintenance and repair assignments.
  • Ability and knowledge to lay out irrigation patterns, drainage patterns, construct tees and/or greens.
  • Ability to work under pressure in dynamic situations with a high level of professionalism.
  • Experience in budgeting and financial management.
  • Reliable with a strong work ethic and adaptability, with strong communication skills.
  • Must be able to work independently and be a self-starting problem solver.

Qualifications and Experience

  • Post-secondary education in Turf Management, consideration of candidates with 5 years or more applicable experience as a Golf Superintendent or 1st Assistant.
  • Class A Golf Course Superintendent designation (preferred)
  • Supervision, employee training & staff management experience (hiring/terminations and laying off employees in off season).
  • Budgeting and planning skills.
  • Knowledgeable on the safe use and training for all pieces of equipment utilized on the grounds.
  • Possess a Pesticide Applicator Certificate.
  • Extensive knowledge of golf course watering requirements, including pumps and irrigation infrastructure.
  • Advance computer skills required for financial reporting and control of operations, including use of Microsoft Office.
  • Current Pest Management certification.

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications.

Inquiries

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by February 1, 2023, at 5:00pm EDT. Interested candidates are asked not to contact any Club employees directly in relation to this posting. Please direct all inquires to the Search Consultant at the contact information listed below.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Deer Ridge Superintendent Cover Letter” and “Last Name, First Name, Deer Ridge Superintendent Resume”) respectively to: execsearch@ggapartners.com.

Deer Ridge Golf Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Deer Ridge Golf Club is an equal opportunity employer. It is the organization’s policy to recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best qualified person for the job. Applicants must have a valid Canadian Social Insurance Number (SIN) card. We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: Chief Operating Officer for Marine Drive Golf Club

Date:

                       

Chief Operating Officer
Marine Drive Golf Club
Vancouver, British Columbia

About the Club

Marine Drive Golf Club (“MDGC” or the “Club”) is one of Canada’s most prestigious and historic private golf clubs. Situated in the heart of Vancouver and boasting a diverse membership of 1,300 resident and non-resident enthusiasts, MDGC prides itself on delivering an outstanding member experience with over 40,000 rounds in a typical 12-month season. Founded in 1922, MDGC combines the heritage of a top-rated golf course on the shores of the Fraser River with a stately clubhouse for member services, dining, and events.

The Club and course have been central to Canadian amateur golf for 100 years. MDGC’s Junior Development Program is widely recognized for the quality players it cultivates from its over 150 young players. The Club has produced multiple champions including Stan Leonard, Dick Zokol and Doug Roxburgh – and it has hosted numerous prestigious amateur events including the 2018 Canadian Women’s Amateur and the 1992 World Amateur.

For more information on Marine Drive Golf Club, visit www.marine-drive.com.

About the Role

The Chief Operating Officer (COO) is responsible for the overall operations, fiscal integrity, leadership, and strategic planning for the Club. The COO is a strong, energetic leader who is customer service-focused and has experience working at a private club. The successful candidate will have interest in taking on new challenges while ensuring the smooth operations of the club year-round.

The successful candidate will:

  • Oversee the complete operation of the Club
  • Work closely with the Board to set the vision and strategic planning efforts, and develop annual priorities and business metrics.
  • Establish strong relationships with staff, members, and other COO/GMs in the lower mainland
  • Lead, coach and motivate the Senior Leadership Team and staff
  • Successfully execute the strategic plan initiatives
  • Ensure the success of all aspects of member/guest satisfaction, engagement, and safety

The Chief Operating Officer will be responsible for the following:

Operational Excellence:

  • Develop and implement industry-leading operating policies, programs, procedures, and methods while directing the work and promoting the development of all department managers
  • Monitor long and short-term financial objectives and reporting, including:
    • Develop annual operating, cash, and capital budgets
    • Monitor monthly budget and other financial information
    • Approve invoices and other arrangements before inception or payment
    • Prepare and deliver timely financial reports to the Board
  • Remain current with industry trends and ensure the Club implements improvements, as required
  • Champion the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction
  • Ensure compliance with all legal and regulatory matters affecting the Club, including health and safety protocols and processes

People:

  • Champion management philosophy that exemplifies the Club’s core values in making a healthy impact on the lives of members and the community. The Club’s values include: Passion for People, Strive for Excellence, Be Vulnerable, and Do Right.
  • Develop and monitor basic human resource policies consistent with treating employees fairly and in compliance with all laws and regulations.
  • Support direct reports by developing, defining, and managing goals and objectives, providing consistent feedback toward continuous improvement, and promoting personal development

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possesses the following core competencies, experience, and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires employees to enhance member experiences

Interpersonal/Fit:

  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills
  • A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence

Business/Finance Skills:

  • Possess an entrepreneurial spirit combined with a background in business management, including business development, finance, information technology, human resources, risk management and performance management
  • Promotes succession planning by preparing staff for key leadership roles

Qualifications and Experience

  • A post-secondary degree in business or a related discipline, e.g., Hospitality Management, Business Management, Golf Club Management
  • A minimum of five (5) years of directly related experience as a senior leader in the golf industry; experience in the private club, hospitality and resort industries preferred provided the candidate has golf industry experience
  • A Certified Club Manager designation (CCM) is preferred
  • Experience reporting to a Board with a club governance structure and processes to lead the Club to success

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by January 15, 2023, at 5:00pm PST.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Marine Drive COO Cover Letter” and “Last Name, First Name, Marine Drive COO Resume”) respectively to: execsearch@ggapartners.com. Please direct all inquires to the Search Consultant at the contact information listed below.

Marine Drive Golf Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Brantford Golf & Country Club

Date:

                       

General Manager
Brantford Golf & Country Club
Brantford, Ontario

About the Club

Located alongside the Grand River in Brantford, Ontario, the Brantford Golf & Country Club is widely known as the fourth oldest golf club in North America, founded in 1879. The golf course consistently ranks in the top 100 golf courses in Canada. The course layout was originally designed by Nicol and Stanley Thompson, with changes made over the years including a major renovation that began in the fall of 2021 and will conclude summer 2023.

The clubhouse is a modern facility completely rebuilt in 2002. The clubhouse offers fine dining overlooking the fourth hole and the picturesque Grand River and conservation area. An outdoor patio is the highlight of the summer dining season as it also overlooks the river and the golf course.

Brantford boasts a strong history of developing junior golfers including two former junior members who ascended to the highest ranks of the golf world. PGA and LPGA Tour members David Hearn and Alena Sharp have played under the Brantford Golf & Country Club banner for almost twenty years. Brantford has also hosted many professional and amateur championships throughout its history. The 1970 (Al Balding) and 1986 (Dan Halldorson) CPGA championships were held at Brantford. Canadian Open Monday qualifying was also held at the Club for many years.

The Club also has a six-sheet curling rink attached to the clubhouse. The curling rink has its own lounge with viewing at ice level, and above from the main lobby area. The curling section has hosted provincial championships and world-class bonspiels that featured then current and former national and world champion teams from Canada, U.S.A., Europe and elsewhere in the world.

For more information about Brantford Golf & Country Club, visit https://brantfordgolfandcountryclub.com/ .

The Position

We are seeking a General Manager (GM) who is dedicated to the Club’s Mission, Vision and Values. The GM is the leader of the Club’s management team and is responsible for overseeing and managing all facets of the Club’s operations.

The General Manager will be responsible for the following:

Responsibilities:

  • Lead and manage the organization in accordance with the strategies, plans and policies as developed along with and by the Board of Directors.
  • Effectively manage all aspects of the Club including financial controls, marketing, maintenance of our assets including the golf course and clubhouse.
  • Develop and deliver a consistent member experience ensuring a high level of quality and service to members, guests and outside functions.
  • Develop and implement operating policies, procedures and programs that lead to strong financial controls and internal discipline.
  • Develop programs and financial forecasts that consider near-term goals and objectives and long-term needs that lead to a complete picture of future capital requirements.
  • Must be able to anticipate changes to our membership that will affect future revenue streams.
  • Develop budgets that are realistic and achievable. This includes forecasting annual operating revenues and expenses, considering current and expected/anticipated economic challenges, opportunities and other potential developments.
  • Develop an organizational structure that fosters personal development and growth of all staff members, which leads to greater member experience, and career advancement for staff.
  • Be a visible and outgoing presence with club members and guests. Welcome new members with a thorough orientation program.
  • Develop marketing initiatives and tools that increase the visibility of the Club to current and potential new members. Develop and maintain the Club as a focal point in the community.
  • Ensure compliance with all legal and regulatory requirements affecting the club.
  • Maintain effective and efficient communication with staff and members.

Direct Reports:

Head Golf Professional, Grounds Superintendent, Clubhouse Manager, Office Manager.

Qualifications

The GM will report to the Board of Directors through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Brantford Golf & Country Club, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibit leadership skills in continued team building, employee motivation and service training consistent with the Board’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.
  • Ability to coach direct reports as required.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer”. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Ability to maintain the financial integrity and viability of the Club.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Hospitality experience with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a board that has adopted a club governance structure and processes to lead the Club and GM to thrive.
  • Evidence of continued professional development.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by January 11, 2022. If you require any accommodations to be considered for this position, please include that information in your submission. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Brantford GM Cover Letter” and “Last Name, First Name, Brantford GM Resume”) respectively to: execsearch@ggapartners.com.

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager for Westmount Golf & Country Club

Date:

                       

General Manager
Westmount Golf & Country Club
Kitchener, Ontario

About the Club

Westmount Golf & Country Club (the Club) offers a world-class experience in the heart of Kitchener-Waterloo (K-W).

Dating back to 1931, Westmount offers a championship Stanley Thompson golf course, together with tennis, curling, and an active, family-friendly social program. The strong and thriving Membership is comprised of a mix of tenured golf and social members along with a growing number of families and young professionals. Westmount prides itself as a fixture in the K-W community and provides a welcoming atmosphere to be active and build longstanding relationships.

Westmount has long been regarded as one of the best private clubs in Canada. The Club is based around one of the best golf courses in Canada, ranked 12th in the country by SCORE Golf. The Club has award-winning golf, hi-tech indoor and outdoor practice facilities, a history of holding the country’s top tournaments, great tennis in the warm months, curling in the winter, and tremendous dining year-round.

For more information about Westmount Golf & Country Club, visit www.westmountgolf.com.

About the General Manager Role

The General Manager (GM) serves as the Chief Operating Officer of the Club. They will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, members, guests, employees, community, government, and industry.

Reporting to the Board of Directors, the General Manager is responsible for managing the overall performance of Westmount Golf & Country Club in providing a top-notch experience for its membership, through ongoing development and review of programs, and in delegation of tasks and duties. The General Manager will remain in tune with industry standards, be informed around future trends and will play a pivotal role in member, guest, employee, community, government and industry relationships.

The GM implements the Club’s strategies and policies as approved by the Board of Directors. This individual will be responsible for securing and protecting the Club’s assets, including facilities and equipment, and implementing and monitoring the Club’s budget.

The GM will develop standard operating procedures and direct the work of all department managers. As chief host within the Club and ambassador of the Club within the community, the GM manages the quality of the Club’s services to ensure member and guest satisfaction.

Beyond operations, the GM will be responsible for the strategic management of Westmount. The GM will ensure that annual plans, operational goals and objectives, and strategic initiatives position the Club to deliver on the long term strategic vision laid out by the Board of Directors.

The General Manager will be responsible for the following:

Leadership:

  • Implement and provide advice to the Board on existing, new or modified strategies and policies.
  • Manage and oversee all operations of the Club, in accordance with all applicable laws.
  • Lead, coach, direct and mentor management team including performance management.
  • Champion management philosophy that fosters a culture that recognizes integrity and respect as a key part in the foundation in delivering a superior member experience at Westmount.
  • Lead the development of the Club’s strategic and annual tactical plans, consistent with its long-term strategic direction.

Financial:

  • Manage the overall financial plan for the Club in working with the Financial controller to:
    • Develop annual operating, cash, and capital budgets.
    • Monitor monthly budget and other financial information.
    • Initiate effective corrective action, as required.
    • Approve invoices and other arrangements before inception or payment.
    • Deliver timely financial reports to the Board.
  • Ensure the Club is run in an efficient and cost-effective manner.
  • Ensure the food and beverage operations offer an attractive experience for members and their guests, and are run in a cost effective and economical manner.
  • Monitor, evaluate, and ensure proper maintenance of Westmount’s facilities.

Member Experience:

  • Build and deliver exceptional member experience, commensurate with a premier private golf and country club.
  • Oversee and review all aspects of the Club’s member communications, including member meeting materials, to ensure adherence to service standards, positive member satisfaction and quality of activities.
  • Evaluate and monitor membership options to ensure maximum attraction and retention of members and their families, ensuring that programs at Westmount attract participation by members to bring more life and vibrancy to the Club.
  • Strengthen the Club’s relationship with existing members and guests through frequent interaction with members, familiarity with members’ names and personal interaction to ensure member satisfaction.
  • Develop and oversee onboarding programs to ensure new members are properly welcomed to the Club, and serve as primary individual responsible for welcoming new members through personal connection.

Direct Reports:

Director of Golf, Course Superintendent, Controller, Human Resources Manager, Clubhouse Manager, Membership Services Director, Activity and Engagement Coordinator, Director of Racquet Sports, Curling Manager, and Executive Assistant.

Key Attributes

The ideal candidate is a proven collaborator and relationship builder who possesses the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Possess the ability to provide direction and expectations, performance feedback and recognition that inspires department managers and employees to enhance member experiences and achieve positive outcomes.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.

Interpersonal/Fit:

  • Embodies the characteristics of a successful GM through honesty, integrity, ethical conduct, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent “hands-on” professional who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Qualifications and Skills

  • A post-secondary degree in business or a related discipline is preferred.
  • Previous experience as a senior leader at a private golf and country club or other similar top-tier facility, with a passion and understanding of a premium country club experience.
  • Experience in the hospitality industry is beneficial.
  • Experience reporting to a Board with a club governance structure and processes to lead the Club to success.
  • A Certified Club Manager designation (CCM) is preferred.

Salary and Benefits

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

How to Apply

Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by November 15, 2022, at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Westmount GM Cover Letter” and “Last Name, First Name, Westmount GM Resume”) respectively to: execsearch@ggapartners.com.

Westmount Golf & Country Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Requests for reasonable accommodation based on disability or religion will be considered on an individual basis.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

Executive Search: General Manager/Chief Operating Officer for The Thornhill Club

Date:

                       

General Manager/Chief Operating Officer
The Thornhill Club
Thornhill, Ontario

The Club

The Thornhill Club (“the Club” or “Thornhill”) was established as a golf club in 1922. It became an all-season club with the opening of the curling rink in 1963. As one of Canada’s most historic and renowned private golf clubs, the Club is conveniently located near the heart of Toronto and takes pride in offering its members an innovative approach to cuisine and protection of the environment. With golf, tennis, curling, fitness, yoga and more, families make The Thornhill Club their home away from home.

The Club is home to a championship 18-hole golf course, an executive 9-hole course, state-of-the-art Har-Tru clay tennis courts, six sheets of curling ice, an outdoor swimming pool, a new fitness centre, and a vast array of social offerings.

Renowned golf course architect Stanley Thompson designed the 18-hole golf course, which has hosted the PGA Canadian Open. The present course retains the classic golf course design and features of a Thompson course, with strategic bunkering, the illusion of distance, dramatic variations in hole length and fairway width, intricate mounding, subtly breaking greens, and elevated tees. The clubhouse, amid well-landscaped gardens and walkways, is situated to provide a scenic vista overlooking the golf course.

The Position

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Thornhill’s management team and is responsible for all facets of the Club’s operations. The GM/COO manages and directs the Club’s employees subject to and in accordance with the direction of the Board of Directors (the “Board”).

The GM/COO will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction as measured by the Club’s annual survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Thornhill implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with its long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of the Club operations and share in the Club’s overall success.

Direct Reports:

Head Golf Professional, Greens Superintendent, Controller, Executive Chef, Food & Beverage Manager, Sports & Activities Manager, Facilities Manager, Marketing & Communications Manager.

Candidate Profile

The GM/COO reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Thornhill, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Standard of Excellence:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads the Club’s commitment to health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take-charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
  • A Certified Club Manager designation (CCM) is preferred.

The Thornhill Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 16 at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Thornhill GM Cover Letter” and “Last Name, First Name, Thornhill GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Thornhill Club, visit thethornhillclub.ca

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