Tag: recruitment

Executive Search: Assistant General Manager for Shelton Vineyards

Date:

                   

Assistant General Manager
Shelton Vineyards
Dobson, NC

Overview

Shelton Vineyards, located in the heart of Yadkin Valley, is the largest family-owned vineyard in North Carolina and one of the largest vineyards on the East Coast. Founded in 1999 by brothers Charlie and Ed Shelton, Shelton Vineyards spans over 400 acres, including 200 dedicated to growing several varieties of vitis vinifera grapes. The estate and acreage surrounding the vineyards includes a 33,000 square foot winery building, the Harvest Grill, a walking path, picnic area and a Hampton Inn and Suites.

The Harvest Grill offers a bistro-style atmosphere with an intimate indoor dining area and enclosed patio for al fresco meals. Open Wednesday-Sunday and featuring a menu the chef has deemed “sophisticated comfort food”, the Harvest Grill has been awarded the Triple A three diamond rating for its food, service and decor.

Shelton Vineyards also serves brides and grooms year-round, providing the picture-perfect grounds to host the ceremony and reception along with the convenience of on-site accommodations at the Hampton Inn and Suites.

As stewards of the land, Shelton Vineyards is committed to sustainable farming practices and hand-on attention to its vineyards. Its care of the vineyards along with expert winemaking techniques has produced many award-winning wines over the past 25+ years.

Shelton Vineyards Companies

  • Shelton Vineyards
  • Harvest Grill
  • Hampton Inn & Suites at Shelton Vineyards, and
  • The Village Market at Shelton Vineyards

For more information about Shelton Vineyards, please visit www.sheltonvineyards.com.

The Assistant General Manager Position

Shelton Vineyards is entering an exciting period in its history with a continued growth in the number of visitors who enjoy and appreciate everything this award-winning vineyard and estate has to offer.

The existing management team is comprised of both long-tenured employees and recent hires. The Assistant General Manager (AGM) will have operational responsibility for all sales and execution events, functions and retreats as well as involvement in the entire food & beverage operation. He or she will be expected to be highly visible and engaging with the customers, team members and vendors. The AGM will work closely with the GM and Owners, providing innovative thought leadership as the organization continues to evaluate continued investments in facilities and employees.

Job Knowledge, Core Competencies and Expectations

  • Food and beverage cost controls and operating procedures
  • Accounting
  • Menu design
  • Marketing and promotions
  • Wine, spirits and bar operations
  • Point-of-sales systems
  • Strong interpersonal and organizational skills
  • Polished, professional appearance and presentation
  • Stress and time management
  • Hire, training and maintain a strong, motivated team
  • Effective communicator at all levels
  • Knowledge of, and ability to, perform required role during emergency situations

Primary Responsibilities 

  • Develop and monitor an operating budget for the department’s revenue outlets; take corrective action as necessary to help assure budgeted sales and cost goals are attained.
  • Develop a capital budget for all necessary food and beverage equipment; recommend facility renovation needs.
  • Ensure adequate cash and charging procedures are followed with documentation reported in an accurate and timely manner.
  • Assist in recruitment, training, supervision and termination of food and beverage staff.
  • Assure effective orientation and training in place for new staff and professional development activities for experienced staff are planned and implemented.
  • Monitor employee records to minimize overtime and keep labor costs within budget.
  • Assure that all standard operating procedures for revenue and cost control are in place and consistently followed.
  • Help plan and execute external and internal marketing and sales promotion activities for the vineyard and events.
  • Approve menu items, pricing, and menu designs for all events and catering.
  • Establish quantity and quality output standards for personnel in all positions within the department.
  • Research new products and evaluate respective cost/profit benefits.
  • Monitor purchasing and receiving procedures to ensure proper quantity, quality and price for all purchases.
  • Consult daily with the Executive Chef, Catering Director, Purchasing Agent and other administrators to help ensure guest satisfaction is at the highest level and lowest cost.
  • Greet guests and oversee actual service on a routine, random basis.
  • Establish, update and maintain all required standards and procedures in a written document.
  • Address guest complaints and advise the General Manager of appropriate corrective actions taken.
  • Approve all product invoices for submission to the Accounting Department.
  • Monitor or manage physical inventory verification and provide updated information to
    the Accounting Department.
  • Responsible for the proper accounting and reconciliation of the point-of-sale and guest revenues.
  • Maintain records of special events, guest counts, food covers and daily business volumes.
  • Ensure an accurate reservation and event system is in place.
  • Audit and approve weekly payroll for their scope of responsibility.
  • Source all entertainment and prepare recap of annual layout for approval by the General Manager and Owners.
  • Establish and maintain professional business relations with vendors.
  • Work with Shelton’s Controller and/or Chief Financial Officer to identify and develop operating reports and for ongoing control of the department.
  • Serve as manager-on-duty on a scheduled basis.
  • Complete other appropriate assignments from the General Manager and Ownership.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in the hospitality, hotel, resort and/or club environment.
  • A Bachelor’s Degree or Associate Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. Shelton Vineyards offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter. The detailed cover letter should clearly outline your qualifications, why you would like to be considered for this position at this stage of your career and why Shelton Vineyards and the Dobson, NC area will be beneficial to you, your family, your career, and the Vineyard, if selected. The resume and cover letter should be submitted by October 12, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Shelton AGM Cover Letter” and “Last Name, First Name, Shelton AGM Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

Executive Search: Director of Membership and Marketing for Mount Vernon Country Club

Date:

                       

  Director of Membership and Marketing
Mount Vernon Country Club
Alexandria, Virginia

The Club

Founded in 1961, Mount Vernon Country Club is a member-owned golf and country club in Alexandria, Virginia, located 19 miles from Washington, D.C. Mount Vernon Club is a family-friendly environment primarily focused on golf and dining. The 18-hole championship golf course features the work of golf course designers Russell Roberts, Ed Ault, and most recently, Bill Love. There are five distinct food and beverage locations along with a pool complex featuring the Barracuda Grill. The membership at Mount Vernon is fully subscribed with a growing wait list.

Mount Vernon Country Club Overview:

  • 700 members (Golf: 475, Other: 225)
  • Initiation fee (Resident Member Golf: $32,000)
  • Annual Dues (Golf: $7,068 and Capital Dues $1,236)
  • $8.30M Gross volume
  • $3.70M Annual dues
  • $2.30M F&B volume
  • $3.30M Gross payroll
  • 120 Employees in-season; 90 off-season
  • 9 Board members

The Director of Membership & Marketing Position

The Director of Membership & Marketing reports to the General Manager as well as the Membership Committee and Board of Directors.

The person selected for this position will be required to formulate and present annual plans for membership recruitment, public relations, brand communications, events and promotions. Upon approval by the General Manager, Membership Committee and Board, it is the responsibility of the Director of Membership & Marketing to implement all aspects of the plan within the approved budget.

Development of all membership marketing materials, the new member orientation program and maintenance of all membership files Is an Important aspect of this position. The person selected for this role should have an outgoing and friendly personality and expect to be highly visible to the membership and staff. A well-established reputation in the community from which to draw prospective members will be considered a positive asset. Alongside the General Manager, the Director or Membership and Marketing will be expected to set the example for consistently treating members, prospects and fellow employees with first class hospitality.

Specific Job Responsibilities:

  • Preparation of annual plans/budgets for membership recruitment, public relations, marketing, communications, events and member promotions.
  • Implementation of approved plans, within the budget.
  • Prepare and present monthly membership and sales reports to General Manager, Membership Committee and Board of Directors.
  • Develop a robust prospect list through member referrals, personal contacts, business contacts, civic organizations, etc.
  • Prepare timely communications to members of membership matters and Club activities.
  • Day-to-day responsibility for maintaining for all membership files, responding to member communications, processing resignation or status changes and all other member-related administration functions.
  • Actively solicit new member prospects, respond to membership inquiries, assist prospects with the application process, provide Club tours, plan and implement special events, socials and all other activities related to new member recruitment.
  • Coordinate and manage all aspects of the new member orientation process.
  • Prepare and integrate administrative and promotional tools Including the membership application packet, welcome packet and handbook for use In member sales Initiatives
  • Responsible for updating and maintaining the Club’s website and assisting in the preparation of the monthly member newsletter (The View). Assist department heads in the promotion of Club activities and special events.
  • Tracks home purchases and move-ins in the Mount Vernon area and builds relationships with local realtors to gain access to these new residents as potential prospects.
  • Work with the department heads and staff to provide guidance and training on how to direct questions regarding membership, greet prospects, answer telephones and provide appropriate answers to members and prospects.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for membership sales and club marketing.
  • The ability to build relationships both internally and externally that will lead to a steady stream of referrals.
  • Possess the ability to quickly learn the various membership options and articulate the benefits of each clearly and concisely.
  • Ability to act as a thought partner with the board and committees.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the goals and objectives of the Club are met.
  • Ability to cultivate a high-level of member satisfaction.
  • Maintains a high level of visibility to members.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive sales and marketing experience, preferably in a private club or hospitality environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Sales & Marketing or Business.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 12, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Mount Vernon DMM Cover Letter” and “Last Name, First Name, Mount Vernon DMM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Mount Vernon Country Club, please visit www.mountvernoncc.org.

Executive Search: Director of Food and Beverage for Medinah Country Club

Date:

                   

Director of Food and Beverage
Medinah Country Club
Chicago, IL

The Club

Located 25 miles west of Chicago in a suburb bearing its name, Medinah Country Club (Medinah) is home to three world-class golf courses, and a robust community of health and wellness, casual dining, and engaging social activities.

Members and their guests have a plethora of amenities and activities from which to choose. Golf is available on three world-class golf courses. Players of all ages can improve their games at the Golf Learning Center and practice on the putting greens or at the short game area. Tennis afficionados enjoy racquet sports all year-round on four Har-Tru clay courts in fair weather and four platform tennis courts during the winter. The pool complex features areas for the young and young at heart along with a full snack bar. Members and guests also head to the Cabana Bar area to cool off with a cold drink in the summer heat. And Juniors are kept busy year-round with programs for golf, tennis, swim and dive.

When it comes to enjoying a meal at Medinah, members have their choice of six dining areas to enjoy healthy farm-to-table meals featuring produce grown on property. In the organic garden—tucked away just inside the club’s main gate—over 25 beds have been planted fruits, vegetables, herbs, garnishes and edible flowers. The Club also has its own bee colony to pollinate the garden and provide fresh honey.

Besides providing food for Medinah’s members, the gardens, coops, and other all-natural sources are part of a concerted effort to create a homey, nurturing, comforting, and intimate community.

Another unique eating experience at Medinah is provided by its own food truck serving smoothies, handmade burgers, seasonal street foods and grab-and-go snacks at key stops on the golf courses and at events throughout the year.

For nearly 100 years, Medinah Country Club has served as a consummate host of major tournaments and a private club providing incomparable golf and a legacy of families coming together through the generations to enjoy a lifestyle unlike any other.

Overview

  • Members – 1,100
  • Initiation Fee – $100,000
  • Annual Dues – $13,248; Capital Dues- $2,424
  • Gross Volume – $25MM
  • Annual Dues – $10MM
  • F&B Volume – $6.8MM
  • Gross Payroll – $11.4MM
  • Employees – 430 for entire Club
  • Board Members – 13
  • Average age of members – 56

Mission

Medinah Country Club has, since 1924, enjoyed a vast and rich history. Medinah Country Club is truly a special place, and its staff is the cornerstone of its organization. Medinah employs people who are genuinely passionate about hospitality and approach customer service with the purest of attitudes. It is their commitment to excellence that provides an unparalleled experience for members and honored guests each and every day, and it looks forward to building upon this foundation.

The Position

Director of Food and Beverage 

The Director of Food & Beverage is ultimately responsible for Clubhouse Food and Beverage Service operations, to include member dining and banquet operations as well as other additional ancillary F&B operations. The Director is the public face of these operations and as such, must exhibit a hands-on approach and understanding that full on-the-floor member and staff engagement is critical to success in this position. The Director consistently provides superb dining and other food and beverage experiences for the Medinah members and guests. A positive and supportive relationship with the Culinary, Catering and Banquet Service teams is very important to this position to ensure a collaborative and harmonious working environment between front and back of house operations.

The Director of Food & Beverage reports to the Assistant General Manager and works alongside the Executive Chef. He/she will also prepare annual department budgets in concert with the General Manager and CFO.

Personnel reporting directly to the Director of Food & Beverage include:

  • Food & Beverage Manager(s)
  • Banquet Manager and Captains
  • Beverage Manager
  • Caterings Managers(s)
  • Executive Chef
  • Lodge & Stands Manager
  • All FOH F&B Staff – servers, bartenders, food runners etc.

Duties and Responsibilities 

  • Daily operational oversight of member dining for Oasis and Fireside restaurants, the club bars, (Casbah, Mecca, Golfers Bar) and halfway houses. Daily oversight also includes the F&B service at The Lodge, Racquet Center and Golf Learning Center, as well as Banquet Service Operations.
  • Serve as the primary coordinator of the aforementioned areas for budgeting, hiring, training, orientations, associate supervision and team culture to ensure all is done in accordance with approved Club policies and is compliant with governmental regulations.
  • Develop and monitor the required operational budgets and procedures to provide direction and controls for food and beverage operations and costs; implement corrective procedures as necessary to help ensure that budget goals are attained.
    Have a strong, highly visible and respectful presence with the membership; be an exceptional communicator with strong interpersonal skills and the maturity to instinctively know how to treat members and guests with a high-level of service. The F&B Director must be able to communicate these expectations to a staff with diverse backgrounds and motivate them positively to understand and execute to those expectations.
  • Establish and maintain standard operating procedures and processes for all dining areas.
  • Oversee all dining areas to ensure a smooth and consistent experience, common within all operations, that delivers high levels of member and guest satisfaction, quality food products and exemplary service.
  • Develop and implement marketing programs to increase dining rooms, bars, banquet, and club event participation in F&B related activities.
  • Hold weekly staff meetings with direct reports to communicate necessary and relevant activities and expectations at the Club. Assist in planning and be responsible for ensuring special club events are well-conceived and executed.
  • Oversee all banquets and social functions, including member and club events as well as events sponsored by members.
  • Be responsive to members and strive to find creative ways to accommodate reasonable requests.
  • Clearly understand the metrics for successful attainment of financial goals and objectives in F&B operations, and consistently review these expectations with the direct reports to ensure understanding and buy-in from those contributing to their attainment.
  • Have a strong sense of urgency and responsiveness, while also maintaining the quality and integrity of each department.
  • Ensure adherence to, and compliance with, all health, safety, liquor consumption, and all other food and beverage regulations. Keep current on all matters pertaining to the food and beverage industry.
  • Consistently monitor payroll and labor resource allocations to ensure they are in line with financial forecasting and goals.
  • Be an active and dynamic recruiter of team members and someone who inherently enjoys developing and building his/her team and leading them to significant, positive membership satisfaction outcomes.
  • Be a collaborative team player who is willing to be hands on when necessary but understands when to step back and lead the team.
  • Involve associates in the decision-making process of how work gets done and create a work environment people want to come to, and participate in, every day.
  • Have a passion and aptitude for teaching, training, and developing educational programs for all food service personnel, working as necessary with the managers directly responsible for those operations.
  • Be a focused and consistent evaluator of personnel, ensuring that standards of conduct and delivery are met; this includes oversight of high standards of appearance, hospitality, service, and cleanliness of the clubhouse facilities.
  • Establish and consistently enhance operating standards for personnel in areas of responsibility and regularly evaluate knowledge, understanding and execution to these high standards.
  • Conduct and/or oversee training programs for food service personnel on various issues including service techniques, knowledge of menu items and daily specials, sanitation, team building and conflict resolution; regularly test and evaluate knowledge and understanding of these expectations.
  • Ensure staff participation in an effective orientation and onboarding program for all areas of responsibility, along with consistent professional development and training.
  • Work closely with Executive Chef, to facilitate a strong relationship between both front- and back-of-the-house departments.
  • Ensure that associates clearly understand performance expectations and that assigned tasks are reasonable, well-conceived and appropriately conveyed. Provide resources necessary to allow employees to perform their jobs effectively and create an exceptional ambience for members and guests.
  • Conduct annual performance reviews in accordance with club policy and expectations.
  • Establish and uphold expectations for dress, decorum and other service standards and consistently monitor for adherence.
  • Take personal ownership of the areas of responsibility, with special attention to the physical plant and overall appearance of the operation and understand the need to be consistently member-ready in both appearance and service.
  • Ensure the Assistant General Manager is kept informed of all issues that affect members, guests, and staff.
  • Support the Assistant General Manager by leading F&B initiatives as well as future development projects and providing operational expectations, guidance, and leadership.
  • Perform other duties as designated by the Assistant General Manager and senior management.

Qualifications/Requirements

  • Must have the ability to promote the clubs F&B services and facilities; a practical knowledge of food, beverage, service costs, preparation and pricing is important.
  • Possess knowledge of social customs and etiquette is essential; imagination and initiative are great assets.
  • Be detail-oriented with a strong ability to multi-task and work under deadlines.
  • Be comfortable working with all types of personalities in a diplomatic and pleasant manner.
  • Position best suited for candidate with a degree from a hotel or restaurant training school/college and 10-15 years progressive experience in Food & Beverage Management within private club or hotels.
  • Multi-unit restaurant experience is a prerequisite.
  • Possess strong computer and related technology skills.
  • Must be able to sit or stand for long periods of time and lift up to 35 pounds.
  • Must have a professional presence, business dress attire, and strong interpersonal skills.

Candidate Qualifications

  • Minimum 5 years of progressive leadership and management experience in hotel, resort, private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, September 16, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Medinah DF&B Cover Letter” and “Last Name, First Name, Medinah DF&B Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

For more information about Medinah Country Club, please visit www.medinahcc.org.

 

Executive Search: General Manager/Chief Operating Officer for The Thornhill Club

Date:

                       

General Manager/Chief Operating Officer
The Thornhill Club
Thornhill, Ontario

The Club

The Thornhill Club (“the Club” or “Thornhill”) was established as a golf club in 1922. It became an all-season club with the opening of the curling rink in 1963. As one of Canada’s most historic and renowned private golf clubs, the Club is conveniently located near the heart of Toronto and takes pride in offering its members an innovative approach to cuisine and protection of the environment. With golf, tennis, curling, fitness, yoga and more, families make The Thornhill Club their home away from home.

The Club is home to a championship 18-hole golf course, an executive 9-hole course, state-of-the-art Har-Tru clay tennis courts, six sheets of curling ice, an outdoor swimming pool, a new fitness centre, and a vast array of social offerings.

Renowned golf course architect Stanley Thompson designed the 18-hole golf course, which has hosted the PGA Canadian Open. The present course retains the classic golf course design and features of a Thompson course, with strategic bunkering, the illusion of distance, dramatic variations in hole length and fairway width, intricate mounding, subtly breaking greens, and elevated tees. The clubhouse, amid well-landscaped gardens and walkways, is situated to provide a scenic vista overlooking the golf course.

The Position

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Thornhill’s management team and is responsible for all facets of the Club’s operations. The GM/COO manages and directs the Club’s employees subject to and in accordance with the direction of the Board of Directors (the “Board”).

The GM/COO will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards, quality of activities, and service and levels of member satisfaction as measured by the Club’s annual survey.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests. Ensure all new club members are “met” and properly oriented to the Club.

Operational Excellence:

  • Develop and implement best-in-class and industry-leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Director of Finance and Administration, prepare and execute the financial plan for the Club as follows: (i) develop annual operating, cash, and capital budgets; (ii) monitor monthly budget and other financial information (iii) initiate effective corrective action, as required (iv) approve invoices and other arrangements before inception or payment; and (v) prepare and make timely financial reports to the Board.
  • Monitor and remain current with industry trends, and ensure Thornhill implements improvements as required. Act as a focal point in the development of the Club’s long-range strategic and annual tactical plans consistent with its long-term strategic direction.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

People:

  • Maintain and develop a management philosophy that recognizes people are a key part in the foundation of the Club’s success in delivering a great membership experience and competitive advantage. Actively promote a positive work environment where teamwork is emphasized.
  • Develop and monitor basic human resource policies consistent with the Board’s desire to always treat employees fairly and remain compliant with all laws/regulations.
  • Manage and clearly define direct reports’ goals and objectives. Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Club’s President, Board, employees and members. Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of the Club operations and share in the Club’s overall success.

Direct Reports:

Head Golf Professional, Greens Superintendent, Controller, Executive Chef, Food & Beverage Manager, Sports & Activities Manager, Facilities Manager, Marketing & Communications Manager.

Candidate Profile

The GM/COO reports to the Board of Directors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Thornhill, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training, and is respectful and professional in all interpersonal dealings.

Standard of Excellence:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 private golf and country club.
  • Ability to set and maintain high standards for all facilities, services and communications.
  • Leads the Club’s commitment to health and safety protocols and processes.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic and competent professional who is a “doer” and a take-charge person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • An innovative and strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Direct experience with golf, tennis, curling, fitness and food and beverage businesses.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience as a senior leader at a private golf and country club or other similar top tier facility, with a passion and understanding of what it means to have a premium country club experience.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success.
  • A Certified Club Manager designation (CCM) is preferred.

The Thornhill Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which considers applicants’ accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by September 16 at 5:00pm EDT.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Thornhill GM Cover Letter” and “Last Name, First Name, Thornhill GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on The Thornhill Club, visit thethornhillclub.ca

Executive Search: Director of Food and Beverage for Greenville Country Club

Date:

                     

Director of Food and Beverage
Greenville Country Club
Greenville, SC

The Club

Greenville Country Club, established in 1895, has built its reputation as one of the finest country clubs in South Carolina, providing a level of service unmatched in the Southeast.

The club offers a variety of amenities and activities for members of all ages including with two championship 18-hole golf courses. Chanticleer is a Robert Trent Jones, Sr. design while Riverside is an original design by Thomas Bendelow that was revamped by Brian Silva in 2006.

Greenville also boasts a world-class aquatics complex with over 9,500 square feet of pool area, a large pool house with a grill, lockers and youth room. Members who seek racquet play won’t have any problem finding a game on one of the 17 courts available for tennis or the 4 pickleball courts. Dining and social activities are also an integral part of life at Greenville. The club offers six unique dining options from club casual and poolside to on the course or upscale.

At the Greenville Country Club, history, tradition and thoughtful planning are combined with an entrepreneurial spirit and creativity to deliver and that delivers an experience unmatched in the Southeast.

Overview

  • Members – 1217 Members
  • Initiation Fee – $60,000
  • Annual Dues – $7,272; Capital Dues- $1,500
  • Gross Volume – $16MM
  • Annual Dues – $6.6M
  • F&B Volume – $4.0M
  • Gross Payroll – $5.7M
  • Employees – 70 F&B
  • Board Members – 14
  • Average age of members – 53

Director of Food and Beverage Position

The Director of Food and Beverage is responsible for all the clubs’ food and beverage operations as well as the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her number one priority is to ensure members and guests enjoy the facilities and events at the Club.

In addition to building relationships with Club members, guests, and employees, the Director of Food & Beverage provides support to the respective committees and advisory groups. The candidate must take a hands-on approach as the public face of F&B operations and understand that achieving a high level of member and staff engagement is critical to succeeding in this position.

The Director of Food and Beverage consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

This Director of Food & Beverage reports to the Assistant General Manager and works alongside the Executive Chef. He/she will also prepare annual department budgets in concert with the Assistant General Manager and CFO.

Personnel reporting directly to the Food & Beverage Director include:

  • Food and Beverage Managers
  • Food and Beverage Assistant Managers
  • All FOH F&B Staff – servers, bartenders, food runners etc.

Primary Responsibilities 

Member Services

  • Consistent, highly-visible, sincere and significant engagement with members and staff
    in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the Director of Food and Beverage to ensure all member dining, amenities and club events are well-conceived and executed.
  • Create and maintain a first-class service culture throughout the Club campus.
  • Exhibit quality leadership in a positive and upbeat manner every day.
  • Address and, when necessary, resolve issues arising from member or guest complaints, and suggestions related to general service, employee attitudes, maintenance and overall presentation of the clubhouse facilities.

Employee Relations

  • Oversee the recruitment, hiring and development of all food and beverage personnel.
  • Supervise ongoing training programs, complete with up-to-date training manuals, to ensure exceptional service in all parts of the Club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the Assistant General Manager. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment, free of safety risks and all forms of employee harassment, exists throughout all club operations.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communications link between club departments.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to, responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with positive morale, high ethical standards and efficient use of resources to position the Greenville Country Club as the preferred employer of choice in the community.

Financial Management

  • Work jointly with the CFO, Assistant General Manager and General Manager to prepare the annual operating and capital budgets for all food and beverage operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary, to assure budgeted goals are attained.
  • Provide input for all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage and maintain all labor cost payouts within the constraints of the budget, and through close coordination and approval from the Assistant General Manager and CFO.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a strong hands-on approach and lead the staff by example.
  • Maintain an environment of approachability by staff, members and guests.
  • Assist the Assistant General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Own the responsibility for hiring, discipline, termination and documentation of all food, beverage and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the Assistant General Manager. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of staff and members.
  • Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B team to organize and market special club events.
  • Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the Assistant General Manager, participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to the Greenville Country Club.

Operational Management

  • Understand and abide by the Greenville Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of approved changes.
  • Provide content for, and manage communications and marketing information, of department activities and events for all F&B departments.
  • Assure Food and Beverage operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments
    in a timely manner.
  • Alert the Assistant General Manager of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with Assistant General Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Report performance and financial data, e.g., weekly report to Assistant General Manager in a timely manner.

Candidate Qualifications

  • Minimum 5 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, September 7, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Greenville DF&B Cover Letter” and “Last Name, First Name, Greenville DF&B Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

For more information about Greenville Country Club, please visit www.gccsc.com

 

Executive Search: COO/General Manager for Highlands Falls Country Club

Date:

                     

Chief Operating Officer/General Manager
Highlands Falls Country Club
Highlands, NC

The Club

Founded in 1958, Highlands Falls Country Club is a private, member-owned club in Highlands, North Carolina. The quaint town of Highlands, NC sits at 4,118 feet in the mountains of western North Carolina and is surrounded by the neighboring states of Georgia, Tennessee and South Carolina. Highlands is a short drive from Atlanta, Greenville, Knoxville, Charlotte and Asheville. For more information on Highlands, visit www.highlandschamber.org.

Perched high atop the Highlands Plateau, where incredible views stretch for miles and miles, is Highlands Falls Country Club, a small and close-knit club community which has just completed a $3.5 million renovation of the clubhouse to expand outdoor dining and create a unique indoor/outdoor bar and grill area. With updated features, extended dining areas, and sweeping views, it serves as a stylish, luxurious gathering place for members and guests – the response from the membership has been overwhelmingly positive.

Highlands Falls offers all the amenities and activities you’d expect, and then some.  Whether members prefer golf, croquet, pickleball, tennis, bridge, fishing, swimming, dining, working out, participating in the convertible club, or a combination of all the above, they enjoy their play surrounded by mountain views, cool summer temperatures, an incredible waterfall, and folks who can’t wait to welcome you to the community.

Highlands Falls offers a newly renovated 18 holes of pure golf pleasure on a dramatically beautiful course designed by Bill Bergin, a noted golf course designer. The Club also works closely with the USGA, who have spoken highly of the course conditions. The Croquet facilities include two full Croquet lawns, and a stunning Croquet Pavilion. Highlands Falls recently hosted the USCA championships at their croquet facilities.  The Sports Complex includes a tennis center with three Har-Tru courts and four pickleball courts, all of which offer interactive programs and regular social events for all skill levels. The Club has a Fitness facility with wonderful views of mountains and lakes that includes a weight room, locker rooms, a group fitness room, and is replete with spa services, personal training, and group classes. The Pool complex includes the swimming pool and aquatic fitness activities. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge, and banquet facilities, and offers engaging activities for all ages, such as the highly popular Bridge program and fun-filled Junior Camp.

Members love to talk about how incredible the dining experience is at Highlands Falls, which offers both casual and formal dining options, well-priced lunch and dinner menus, special theme dinners, phenomenal wine dinners, a la carte brunch every Sunday, and special dietary accommodations upon request. The kitchen is lead by executive chef Shawn Olah, who has been featured in Club + Resort Chef and Golf Kitchen magazines. Whether hosting a small private party, throwing a large private event, or entertaining special guests, Highlands Falls provides the perfect combination of private elegance and impeccable service.

Highlands Falls Country Club Overview

  • 308 Members (Golf: 218, Other: 90)
  • Initiation Fees (Golf: $65,000, Social: $55,000 )
  • Annual Dues (Golf: $13,836)
  • $5.0M Gross Volume
  • $3.6M Annual Dues
  • $1.0K F&B Volume
  • 9 Board Members serving rotating three-year terms
  • JONAS is used for accounting and POS
  • Average age of members is 73
  • Club season currently runs from May 1 to November 1
  • Club is located in the Highlands Falls community which has a separate homeowners association

For more information about Highlands Falls Country club, please visit clubhfcc.com.

The COO/General Manager Position

Highlands Falls is replacing a highly-regarded retiring 16-year leader who has strong relationships with members and staff and a passion for the food and beverage operations. The remaining management team includes a combination of long-tenured employees and recent hires.  The General Manager (GM) has total operational responsibility for the Club and reports to the president of the Club, who also chairs the Board of Directors (Board). The GM oversees a private country club with one golf course, multiple dining venues, and a broad array of other amenities including croquet, tennis, pickleball, pool, and fitness center. The General Manager will be expected to be highly visible and engaging with the membership and team members. The GM will also work closely with the Board as an innovative thought leader as the Club continues to evaluate continued investments in facilities and employees.

Primary Responsibilities 

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
  • Prepare comprehensive operating plans and budgets, obtain approval from the Board, and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
  • Manage capital projects including budgeting, contracting, scheduling and reporting regularly to the Board
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules, and regulations in concert with board-approved policies
  • Direct the recruiting and training of all staff including designing a recruiting strategy that is economical and delivers consistent and appropriate staffing levels and training
  • Work with legal advisors and others to successfully recruit seasonal food and beverage and golf course maintenance employees through government regulated seasonal employee programs (e.g., H2B, F1 and J1 visa programs)
  • Build a team to deliver a strong Food and Beverage experience to a seasoned membership, many of which are seasonal members at other successful clubs
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system
  • Assure that the highest standards are set and achieved in providing member service and satisfaction
  • Ensure that the club is operated in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations, including utility regulation, water quality, and environmental statutory law compliance
  • Provide the Board and committees with relevant information on trends and developments in the club/residential community business
  • Ensure that the committees established by the Board are well-supported and operate in accordance with board-approved policies and directives
  • Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
  • Ensure that the Board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
  • Oversee new membership development initiatives and be involved in new member activities
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
  • Provide regular membership communications via Club email, social media updates, member meetings, and casual interactions
  • Interact with local community leaders and organizations
  • Perform other duties and functions as the club board may direct that are consistent with this job description

Direct Reports

  • Controller
  • Executive Assistant & Administration
  • Director of Food and Beverage
  • Executive Chef
  • Director of Agronomy/Golf Course Superintendent
  • Director of Golf
  • Director of Sports and Fitness
  • Head Tennis Professional
  • Director of Facilities and Infrastructure
  • Membership Coordinator

Core Leadership Competencies

  • Ability to define a simple and understandable vision of success for the management team
  • Ability to see the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies
  • Ability to focus on the essentials, to attend to detail, and to follow through on decisions
  • Ability to achieve results and complete tasks/projects
  • Ability to create a sense of followership among subordinates
  • Ability to attract and develop a strong supporting management team
  • Ability to demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner
  • Ability to communicate effectively
  • Ability to articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Ability to be hands-on and very engaged when needed
  • Ability to cope with day-to-day pressures and maintain a healthy and positive culture

Candidate Qualifications

  • A minimum of 7 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter. The detailed cover letter should clearly outline your qualifications, why you would like to be considered for this position at this stage of your career and why Highlands Falls Country Club and the Highlands, NC area will be beneficial to you, your family, your career, and the Club if selected. The resume and cover letter should be submitted by September 7, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, HFCC GM Cover Letter” and “Last Name, First Name, HFCC GM Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

Executive Search: General Manager/Chief Operating Officer for Edmonton Petroleum Golf & Country Club

Date:

                       

General Manager/Chief Operating Officer
Edmonton Petroleum Golf & Country Club
Spruce Grove, Alberta

The Club

Located just 5 minutes from Edmonton’s west end, the Mark McCumber-designed 18-hole championship golf course was completed in 1993. The course boasts all the fine features of his designs; immaculate contoured greens and strategically placed bunkers are complemented by water hazards on both the front and back nines. The par 72 layout, measuring over 7000 yards from the back tees, offers a variety of challenges through the harmony of its natural beauty and woodland surroundings. Mark McCumber designed the golf course to “offer a true test for golfers of all levels.”

The Club has a well-equipped golf shop and a first-class practice facility that has been recently upgraded. A full grass driving range sits on a large parcel of land. The driving range extends to 400 yards with the ability to teach on either end of the range, in addition to 3 full golf holes (par 4, par 3 & par 5), and a large chipping and putting area. Members of the Club enjoy unrivaled access to the tee, with the best member to golf course ratio in Edmonton. A friendly clubhouse provides an elegantly appointed Members’ bar, dining room and large patio with a beautiful panoramic view of the 18th hole and the rest of the golf course from any of these three locations.

The Club has had the honour and privilege of hosting many great tournaments, including the ATB Classic PGA Tour of Canada in 2022, the Oil Country Championship, part of the Mackenzie Tour in 2018 and the Canadian Women’s Amateur in 2021.

Mission Statement:

“To provide members and guests with a superior golfing and social experience on every occasion through a dedicated commitment to excellence in service, quality of work, professionalism, and mutual respect.”

Vision:

“To become recognized as an enviable and desirable private golf and country club where acquiring a membership is a goal for every golfer in the Edmonton area.”

The Position

We are looking for a General Manager/Chief Operating Officer (GM/COO) reporting to the Board, to oversee the entire Club. The start date is negotiable.

The GM/COO will be responsible for the following:

  • The consistent delivery of the Club’s golf, hospitality and member service program to an exceptional standard.
  • All aspects of the Club including golf, membership services, food and beverage, facilities, and administrative services.
  • The Club’s financial results and operating processes, including the implementation of Board policy and strategy.
  • The performance of senior management. Senior Managers report directly to the GM/COO and are responsible for the day-to-day activities and processes. Although the GM/COO will rely on the Senior Managers to operate the daily activities, the GM/COO will be ultimately responsible to the Board for overall performance metrics and service.
  • Coordination of the Club’s strategic plan development and implementation of the resulting annual business plan.
  • Representation of the Club, in the context of its stated values, to members, staff and external agencies.
  • Becoming the “Face” of the Club and its Chief Host.
  • Membership marketing and new member on-boarding.
  • Staying up to date with best practices in the golf and private club sector, and bringing best practices to the Club, as appropriate.

Reporting:

The General Manager/Chief Operating Officer reports directly to the Board of Directors and the Executive Committee.

The following positions report directly to the General Manager/Chief Operating Officer:

  • Food & Beverage Manager
  • Controller/Office Manager
  • Membership & Marketing Coordinator
  • Golf Course Superintendent
  • Head Golf Professional

Candidate Profile

The GM/COO reports to the Board. Given the leading role, this individual will play a key position in achieving the strategic objectives of the Club. It is essential that the successful candidate possess the following core competencies, experience and attributes:

  • Building Effective Teams: Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management.
  • Business Acumen: Knowledgeable in current and possible future policies, practices, trends and information affecting the Club; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Communication: Excellent presentation, verbal, business writing and meeting facilitation skills.
  • Compliance: Ability to ensure compliance with all regulatory matters.
  • Customer Service: Clear commitment to member service through an open and transparent approach. Dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
  • Drive for Results: Can be counted on to consistently meet goals; is constantly and consistently a top performer; very bottom line oriented; works collaboratively with team.
  • Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs; acts in line with those values.
  • Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the truth in an appropriate and helpful manner; keeps confidences; doesn’t blame others for own mistakes or misrepresent self for personal gain.
  • Leadership: Highly visible leader with professional deportment. Leads by example.
  • Managing Vision & Purpose: Creates and communicates a compelling and inspired vision or sense of core purposes; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire.
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate possibilities and likelihoods; can create strategies and plans.
  • Total Quality Management Re-engineering: Dedicated to providing highest quality products and services, which meet the needs and requirements of internal and external customers. Committed to continuous improvement through empowerment and management by data; is open to suggestions. Ability to examine and re-engineer operations and procedures and developing and implementing new strategies and procedures.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by September 9, 2022. If you require any accommodations to be considered for this position, please include that information in your submission. These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Edmonton Petroleum GM Cover Letter” and “Last Name, First Name, Edmonton Petroleum GM Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview. Please email resume with references.

Lead Search Consultant: 

 

 

 

 

 

Michael Gregory
Managing Director & Partner
GGA Partners™
Michael.gregory@ggapartners.com

For more information on Edmonton Petroleum Golf & Country Club: www.epgcc.ab.ca

Executive Search: Director, Human Resources for Bayview Golf & Country Club

Date:

                       

Director, Human Resources
Bayview Golf & Country Club
Thornhill, Ontario

The Club

Established in 1960 and situated on roughly 145 acres of land, Bayview Golf and Country Club (“the Club”) is one of the premier family country clubs in Ontario. With its inclusive membership structure, Bayview provides access to a wealth of amenities for the primary member on record, as well as their immediate family.

Bayview offers 18 holes of championship golf, with the original, C. E. Robinson-designed, and recently Doug Carrick-renovated par-72 course measuring 7,070 yards from the furthest tees. Bayview also offers members access to indoor golf simulators and hitting bays for winter-season access.

The Club is home to a 13,000 sq. ft. pool facility that includes a heated swimming pool, sunning deck, 20-metre swimming lanes, splash pad and wading pool for children, and poolside dining. Six year-round, Har-Tru tennis courts, with programming and lessons provided to members of all skill levels. A newly-renovated 4,000 sq. ft. fitness center offering a variety of comprehensive strength and cardiovascular equipment, as well as personal training and group exercise sessions to meet all member needs.

The Position

As a member of the Bayview Golf & Country Club’s Leadership team, the Director, Human Resources, is accountable for recruitment, talent development, retention and the development and maintenance of a strong working environment and a ‘people-first’ culture which contributes to achieving the Club’s goals and objectives. Please note: This is a newly-created position which will provide the successful candidate with the opportunity to build the Club’s human resources processes and initiatives from the ground up.

This role is also accountable for the Club’s strategies encompassing employee engagement, diversity, equity and inclusion.

The Director, Human Resources will be responsible for the following:

  • Initiate, lead and execute all human resources programs including, but not limited to: employee communications; recruitment; onboarding; health and safety; benefits and disability management (including proactive accommodation and modified work); training and professional development; performance management; employee compensation, rewards, recognition and engagement.
  • Review, recommend and execute creative networking, recruitment, selection and hiring practices to ensure a talented, diverse employee team.
  • Build upon the Club’s existing health and safety program to ensure compliance with the Occupational Health and Safety Act, reduce accident rates, mitigate risks, educate employees and minimize WSIB premiums.
  • Develop and embed a ‘learning and training’ culture for entirety of employee team, including senior management.
  • Provide guidance and direction on all aspects of employee/employer relations including advising Management on the interpretation & implementation of applicable legislation, the Collective Bargaining Agreement, Club policies and supporting managers in determining appropriate resolution to issues.
  • Diagnose organizational issues/needs; make recommendations to support culture & structural changes.
  • Work closely with Finance Department to ensure that employee payroll records are accurately maintained and labour costs are well-controlled.
  • Through active participation in the hospitality human resources sector, identify human resources trends, issues and challenges and make appropriate recommendations.
  • Collaborate with senior management to manage employee performance and/or address instances of impropriety or misconduct.
  • Collaborate with management and legal counsel to develop termination strategies, conduct terminations when required and develop plans aimed at mitigating legal risks, while ensuring that employee dignity and an environment of mutual respect are preserved at all times.
  • Develop, modify, implement and monitor Club human resources policies and procedures in keeping with the Club’s mission, values and strategic direction, with the aim of promoting a collegial and high-performance workplace culture.
  • Working in collaboration with the General Manager, the Governance Committee and the Board of Directors, ensure that all human resources policies remain up-to-date, compliant with all applicable legislation and consistent with all Club governance policies.
  • Help to develop and facilitate appropriate change management plans to support implementation and sustainability of Club-wide programs.

Candidate Profile

Key Attributes Required

  • Demonstrated success in people recruiting, skills development, retention in a high-performance operating culture.
  • Demonstrated leadership skills with a superior ability to ‘make things happen’ through collaboration and impact and influencing skills.
  • Strong change management skills; demonstrated ability as a catalyst for change.
  • Demonstrated ability to work within a customer and employee centric environment that requires a flexible working schedule, based on business demands.
  • Capable of providing effective coaching, counselling and mentoring, among peers and within all levels of the organization, including an ability to challenge where appropriate.
  • Proven track record of delivering quality results with a strong sense of urgency.
  • Ability to effectively deal with issues, move them forward, and provide expert counsel and consultation throughout the organization.
  • Ability to work independently and confidently in a busy environment where competing priorities are a constant.

Knowledge, Skills & Competencies

  • Undergraduate degree, preferably in a field related to human resources or hospitality
  • CHRL/CHRP designation
  • Minimum 8 years of experience in Human Resource Management in progressively senior roles
  • Inspirational leadership abilities combined with the ability to mentor, coach and develop others
  • Previous experience leading programs related to engagement, talent management, developing leaders, succession planning, performance management, culture and values, change management, diversity & inclusion
  • Excellent organization, planning, forecasting and documentation skills
  • Innovative problem solving and sound decision-making abilities
  • Excellent written and verbal communication skills in English, including inspiring facilitation and training skills
  • Strong knowledge of business controls, HR practices and Ontario employment legislation
  • Comfortable operating in a digital environment and operates with a cross-functional mindset
  • Experience with systems and computers skills including advanced MS Word, PowerPoint, and Excel
  • In-depth knowledge of innovative learning technologies including social, mobile, micro-learning and gamification

Physical & Psychological Demands and Working Conditions

This is an administrative office position based in a hospitality operation that operates 7 days a week, 365 days a year. As such, it requires the physical and psychological ability to:

  • Be present in an in-person office environment at 25 Fairway Heights Drive, Thornhill, during regular business hours five days per week (with flexibility)
  • Occasionally perform remote work, requiring access to adequate internet and an appropriate home working environment
  • Occasionally work a flexible schedule, including evenings, weekends, early mornings or holidays, as business demands may require
  • Perform computer work in an office environment for prolonged periods of time
  • Visit any working area of the Club (ie: outside one’s own office environment), including kitchen, restaurant, pool deck, golf course, tennis courts, locker rooms, etc.
  • Effectively prioritize and manage time when faced with multiple competing demands for your time and attention
  • Manage conflict professionally and respectfully in a partially unionized environment
  • Perform during periods of intense stress
  • Speak and present confidently in English in front of large groups of 200 people or more
  • Occasionally lift, push or pull up to 25 pounds

Bayview Golf and Country Club is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner which takes into account applicant’s accessibility needs due to disability.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with our comprehensive health benefits plan and retirement savings matching program.

Inquiries

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by August 15th at 5:00pm EDT.

If you require any accommodations to be considered for this position, please include that information in your submission. Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Bayview HR Director Cover Letter” and “Last Name, First Name, Bayview HR Director Resume”) respectively to: execsearch@ggapartners.com

Interested candidates are asked NOT to contact any Club employees directly in relation to this posting. Please direct all inquiries to Michael Gregory or Allison MacKenzie at the contact information below.

We thank all applicants for their interest but will only contact those selected for an interview.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

Allison MacKenzie
Search Consultant
GGA Partners™
allison.mackenzie@ggapartners.com

For more information on Bayview Golf & Country Club, visit www.bayviewclub.com

Executive Search: Director of Golf for Marietta Country Club

Date:

                     

Director of Golf
Marietta Country Club
Kennesaw, Georgia

The Club

Founded in 1915, Marietta Country Club is a member-owned club in Kennesaw, Georgia, located 28 miles from downtown Atlanta.

The Club offers 27-holes of championship golf, 12 lighted tennis courts, fitness center, a seasonal pool facility, poolside restaurant and an amazing clubhouse, including three dining rooms and banquet facilities. The Club’s magnificent setting with views of Kennesaw Mountain creates a fabulous resort environment. The Club offers its members a family-friendly environment with outstanding programs and events that enhance sports, social, and business needs and interests. This, paired with the Club’s outstanding service staff and desire to create a perfect Club environment for members, their families and guests makes Marietta Country Club truly incomparable to any other.

The Club has a total of 1150 member families with 730 having full golf privileges. There are 40,000 rounds of golf played annually, and a vibrant tournament schedule for both men and women add to the outstanding golf experience.  The current Director of Golf is retiring after 21 years of service at the Club!

Club Overview

  • 1,150 members
  • Initiation fee: $50,000
  • Annual dues: Golf – $7,200
  • Rounds of Golf: 40,000
  • Gross volume – $11M
  • Annual dues – $5M
  • F&B volume – $3.4M
  • Gross payroll – $4.7M
  • Employees – 200 in-season; 120 off-season
  • Board members – 11
  • Average age of members – 58

The Director of Golf Position

The Director of Golf reports to the General Manager, coordinates with the Golf Committee Chair on a regular basis and implements the policies established by the Board of Directors as well as those in the Club’s bylaws. He/she develops operational policies, and is responsible for the creation and implementation of standard operating procedures for all areas.

The Director of Golf is the lead coordinator of programming and synergies among all golf programming, amenities and services. Driving excellence in the golf experience through training is a critical part of the position.

The Director of Golf should have a strong presence and seek to be highly visible to the membership and staff. He/she sets the tone for consistently treating members to a first-class golf experience as well as communicating this expectation to the entire staff.

Important Individual Characteristics

  • A naturally enthusiastic personality and passion for the golf industry.
  • Natural leadership skills that promote staff and membership engagement.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined accountability to ensure the golf department training and standards of are consistently met.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch golf experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Desire to be highly visible to members and staff as the face of the golf operation at the Club.
  • Flexibility to cater to various interests and the playing skills of the entire membership demographic.
  • Ability to develop a dedicated team with a shared vision.
  • Develop, coordinate, and execute the annual business plan including the operating and capital budgets.
  • Oversees a merchandise operation including the purchasing strategies, inventory control, and presentation. Develops purchasing strategies that are consistent with member demographics and needs.
  • Develops and oversees golf instruction, clinics, academies, and player development programs.
  • Organize and execute an innovative and active tournament schedule that services all segments of the membership.
  • Collaborates with the Director of Agronomy and his staff on golf operation activities.
  • Enforces all rules and regulations governing golf course usage.
  • Coordinates plans with Food and Beverage staff for all food and beverage needs for regular play, tournaments, outings, and special golf events.
  • Oversees and enforces the procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources.
  • Ensures that all written correspondence, reporting, newsletter, and communications for the golf operations is completed on a timely basis.
  • Participants in Golf Committee meetings, annual Board/Staff Retreat, and weekly senior leadership meetings.

Candidate Qualifications

  • All candidates must be a Class “A” member in good standing with the PGA of America.
  • Experience as a current Head Golf Professional or Director of Golf; however current 1st Assistant Golf Professionals at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A college degree from an accredited university or college is preferred.
  • Proven experience in budget development, fiscal management, strategic planning, and staff management.
  • Demonstrated strong command of written, verbal, interpersonal communication skills.
  • Maintain a credible golf game and remain current on teaching innovations.
  • Experienced and can apply the latest technology in all applications of the golf operation.
  • Proficient in point-of-sale software, Microsoft Word, Excel, Golf Genius, etc…
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings/weekends/holidays.
  • Positive attitude; professional manner and appearance in all situations.
  • Must have a fundamental knowledge of the game of golf including golf rules, golf facility operations, and tournament operations.
  • Demonstrates a high level of professionalism, both manner and appearance, with a positive attitude in all situations.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package including Health/Dental/Vision. 401k match, FSA/HSA, employer paid STD, LTD.  Vacation/Personal days, PGA membership and continuing education allowance.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, August 10, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Marietta Director of Golf Cover Letter” and “Last Name, First Name, Marietta Director of Golf Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Marietta Country Club, please visit mariettacountryclub.org

Executive Search: General Manager for Royal Victoria Yacht Club

Date:

Royal Victoria Yacht Club logo

General Manager
Royal Victoria Yacht Club

Royal Victoria Yacht Club

I. ROYAL VICTORIA YACHT CLUB

The Royal Victoria Yacht Club is an active and lively organization with over 1,250 members. Founded in 1892, RVYC is the oldest yacht club in British Columbia. Over the past one hundred and twenty-five years, RVYC has made significant contributions to the sailing, seafaring, and cruising communities of the Pacific Northwest. RVYC encourages its members to become involved in many activities that are supported by the Club. The objectives of RVYC are to encourage yachting; boating, navigation, and seamanship; to promote sportsmanship and excellence in competitive sailing; to provide facilities for the use and benefit of members and to preserve yachting traditions.

To learn more about the Club, visit Home – Royal Victoria Yacht Club

Reporting to the Commodore and Board of Directors (Board), the General Manager (GM) oversees the daily operation of the Club and is responsible for various programs and services. The GM is responsible for the efficient operations, staffing, day-to-day financial management, and compliance with statutes, regulations and by-laws.

Royal Victorial Yacht Club harbor

II. POSITION

The Position – General Manager

SPECIFIC DUTIES AND RESPONSIBILITIES                                                                        

Administration and Finance

  • Design, implement, and improve upon operating policies, standards and contracts, and provide recommendations in relation to establishing, terminating, changing or renewing service contracts, with supporting rationale;
  • Provide sound financial management, including support for preparation of the annual budget, and regular variance analysis of actual expenditures compared to budget and year-to-date costs, as well as maintaining sound financial controls;
  • Work closely with the staff accountant to regularly monitor financial activities, ensuring that records are accurately maintained, available, and properly prepared for the annual audit by the Club’s contracted auditor
  • Operate the Club information management system (Jonas) and ensure that all club records are complete, accurate, and up-to-date;

 Asset Management

  • Develop and maintain a capital asset replacement plan;
  • Plan and oversee maintenance of the Clubhouse and grounds;
  • Plan and oversee maintenance of the foreshore, marina facilities and outstations;

Member Services & Communication

  • Assist with marketing and membership generating initiatives in order to promote the Club’s services and facilities to current and potential members;
  • Establish and maintain effective processes to gather and address member and guest feedback, compliments and mitigate complaints;
  • Oversee the management, planning, staffing, finances and daily operation of all club service.

Human Resources

  • Provide recommendations to the Commodore and/or Board members related to staffing levels required to meet operational needs of the Club, including salary levels;
  • Ensure staff job descriptions are kept current and understood by the employees;
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives;
  • Conduct thorough and documented exit interviews with any departing employees.

Club Functions and Events

  • Promote the use of club facilities for member-sponsored events, maintaining a balance with availability of the Club for regular use by members;

Support of the Board and Planning

  • Provide advice and support to the Commodore and Board in the development and implementation of plans, policies and programs;
  • Chair the House & Grounds and Food & Beverage Committees as staff committees.

KNOWLEDGE, SKILLS AND ABILITIES

  • Completion of a post-secondary degree program plus five years related experience or equivalent combination of education and experience;
  • Progressive management experience in delivering Financial Management, Human Resource Management, Information Systems Management, Administrative Management and Operations Management services;
  • Experience managing staff, developing administrative budgets, managing contracts, developing policy related to a variety of administrative, human resources, information systems and operations management;
  • Knowledge of the principles of an Occupational Health and Safety Program;
  • Comprehensive knowledge of human resources principles, practices, policies and procedures and related legislation and regulations in the areas of recruitment and selection, classification, employee and labour relations, occupational health and safety, human resources planning, training and development and operations;
  • Ability to manage individual and team performance by setting goals and standards, evaluating performance and correcting where applicable;
  • Ability to manage programs effectively by anticipating needs and operational implications, including planning, operations, budgeting, implementing and evaluating results;
  • Ability to quickly identify, analyze and evaluate operational problems or issues and recommend innovative solutions;
  • Ability to establish and maintain effective working relationships with staff, colleagues, external agencies and a variety of groups or individuals to meet objectives, complete projects and influence outcomes;
  • Ability to prepare, provide and obtain clear, concise and complete oral and written information of a complex and technical nature at a level appropriate to diverse audiences in a timely manner;
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Executive Committee informed as required;
  • Ability to exercise appropriate conflict resolution, mediation and negotiation skills to work towards effective employee/labour relations;
  • Ability to use standard computer applications efficiently to produce correspondence, reports, spreadsheets and presentations;
  • Ability to develop and maintain effective and respectful working relationships with the Executive Committee, committees and members of RVYC; and,
  • Ability to prioritize one’s own work, and coordinate the workload of other staff effectively, efficiently, and independently, achieving results with acceptable timeframes while taking into consideration changing priorities, deadlines, volume available resources and reporting relationships.

COMPENSATION:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

APPLICATION PROCESS AND DEADLINE:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, July 20.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, RVYC Resume” and “Last Name, First Name, RVYC Cover Letter”) respectively to: execsearch@ggapartners.com.

SEARCH CONSULTANTS

Michael Gregory, Partner
George Pinches, Director

GGA Partners Inc.
execsearch@ggapartners.com

 

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