Tag: placement

Executive Search: Director of Golf for Westmount Golf & Country Club (FILLED)

Date:

Director of Golf
Westmount Golf & Country Club
Kitchener-Waterloo, Ontario, Canada

The Club

Westmount Golf & Country Club offers a world-class experience in the heart of Kitchener-Waterloo (K-W).

Westmount is a vibrant community, a premier private club with a tradition of excellence in sporting and social activities for their members, their families, friends and guests. At Westmount, people of all ages come together in a welcoming atmosphere to be active and build longstanding relationships. Westmount is a place to make memories that will last a lifetime.

Westmount has long been regarded as one of the best private clubs in Canada.  The club is based around one of the best golf courses in Canada, ranked 13th in the country by SCORE Golf. The club has award-winning golf, wonderful practice facilities, a history of holding the country’s top tournaments, great tennis in the warm months, curling in the winter, and tremendous dining year-round.

The Golf Facilities

Designed by renowned architect Stanley Thompson, Westmount is one of Canada’s premier golf facilities with a stunning 18-hole championship course. Since its opening in 1931, Westmount has been consistently ranked among the top 15 courses in Canada. The gently rolling terrain of our parkland course guarantees a great golf experience each time.

The Position

Westmount is seeking a well-qualified, dynamic individual to oversee the total golf operation and services offered including the golf shop, golf services areas, golf cart fleet and supervisor of golf operations staff.

The Director of Golf will develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.  Although the Director of Golf will rely on the staff to operate the daily activities, the Director of Golf will be responsible for overall performance metrics and service, including and not limited to the following:

Primary Responsibilities:

  • Recruitment, training, development, performance management and leadership of golf operations staff.
  • Working with the General Manager and Controller, preparation and oversight of all fiscal areas and performance for the golf operations including the capital and operating budgets, annual business plan, forecasting and monitoring.
  • Work with the golf operations staff, club management team and various member committees, to develop and implement merchandising, programs, club tournaments, leagues, coaching and lesson programs and outside events.
  • Oversight of the purchasing, merchandising, sales and marketing, inventory management, and financial performance of all aspects of the golf shop.
  • Oversight of the golf reservation system, starting procedures, tracking and monitoring play on the golf course. Enforce all rules and regulations governing golf course usage.
  • Representation of Westmount to members, staff and external agencies.  The Director of Golf is engaged in new member recruitment and orientation as well as experience enhancement for existing members.
  • Oversee the development of operating procedures and training manuals for the golf operation in conjunction with the Human Resources Manager.
  • Coordinate plans with the Food and Beverage Manager for all on-course food and beverage, banquets, outside events, and catering for all golf functions.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Develop and oversee an innovative tournament schedule and golf activities program that is appealing to all member demographics and skill levels.
  • Develop and oversee golf instruction, clinics, golf schools, and player development programs for all members.
  • Play golf with members of all skill levels, demographics and genders as time and duties permit.

Candidate Profile

The Director of Golf reports to the General Manager.  Given the leading role this individual will play in achieving the strategic objectives of Westmount, it is essential that the successful candidate possess the following core competencies, experience and attributes:

  • Class A member of the PGA of Canada with Director of Golf/Head Professional or comparable experience preferred.
  • A dynamic leader with the ability to maintain a strong team by motivation and leading by example.
  • Has the ability to provide direction and expectations, performance feedback and recognition that leads to positive outcomes. Excellent communication skills.
  • Highly visible leader with friendly and outgoing personality and focus on member service.  A leadership style that lends itself to being the ‘face of the golf experience.’
  • An out of the box thinker determined to be innovative in the modern world of golf operations.
  • An ability to work collaboratively with the active volunteer base at the club to achieve results.
  • An understanding of a private member-owned club culture.
  • A demonstrated ability to manage all aspects of the golf retail business.
  • Proficient instructor well-versed in the latest club fitting and teaching technologies.
  • Ability to organize and oversee annual golf event fixtures and programs including participation in the internal marketing and administration of the events and programs.
  • Strong administrator with excellent organizational skills.
  • Ability to implement, enforce and maintain all policies, programs and plans as established and communicated through the General Manager.
  • Ability to market, schedule and manage any external competitions and events.
  • Provide support for prospective member sales, new member integration and membership retention programs.
  • Maintain and promote a well-respected and professional image within the Club, the industry and community.
  • A keen interest in continuous learning and professional development in the industry.
  • Proficient with Microsoft Office Suite and related software such as Jonas, Golf Genius, etc.
  • A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders.

Compensation

The Club will offer an attractive year-round compensation package, commensurate with experience, which will include a competitive base salary and benefits.

Note

The current Head Golf Professional will retire on December 31, 2021.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by November 3, 2021.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Westmount Resume” and ‘Last Name, First Name, Westmount Cover Letter”) respectively to:

Michael Gregory, Partner and George Pinches, Director

GGA Partners, Inc.

execsearch@ggapartners.com

For more information on Westmount Golf & Country Club, please visit www.westmountgolf.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

Executive Search: Chief Operating Officer/General Manager for Belle Haven Country Club

Date:

CHIEF OPERATING OFFICER/GENERAL MANAGER
Belle Haven Country Club
Alexandria, Virginia, USA

The Club

Belle Haven Country Club and the surrounding Belle Haven residential community began together in the early 1920’s when David Janney Howell, a civil engineer from Alexandria, purchased the land from owners Mrs. Thomas Wilfred Robinson, Sr. and her brothers. When the transaction was complete, Howell set up two corporations, one to construct a golf course and club and the other to develop a residential subdivision. The land was deeded to the Club on September 1, 1924.

The name Belle Haven is also part of history. When Scottish pioneers settled along the Potomac River in the early 1700’s, they named the settlement after their favorite countryman, the Earl of Belhaven. This early settlement thrived along the Potomac River as a port and was later renamed Alexandria. The Belle Haven Country Club has now become part of the fabric of Alexandria growing together throughout the 20th and into the 21st century.

From the modest beginnings in 1924 to the new 64,000 square foot Clubhouse, Belle Haven has grown to meet the needs of its members. The Clubhouse offers a variety of dining options including formal and informal restaurants, family dining, Bar and Bar Lounge, Terrace and Patio dining along with the Hilliard Room and the relaxing 19th Hole. For special occasions and meetings, Belle Haven offers a beautiful ballroom with views of the golf course. We host banquets and meetings in our spacious Potomac Room with spectacular views of the Potomac River.

Our Athletic Facility houses a complete fitness center and aerobics room along with five indoor DecoTurf tennis courts, a Tennis Pro Shop, Children’s Activity Center, seasonal swimming pool, men’s and ladies’ locker rooms with steam and sauna, a year-round restaurant known as the Center Court Cafe and the famous outdoor Sharks Cafe open throughout the summer season. We have eight outdoor, clay tennis courts and two seasonal platform tennis courts available for our members and their guests.

Vision Statement

To provide a lifelong haven for our members, their families and guests where they can enjoy social, dining and recreational activities in outstanding facilities with a professional staff, consistent with the expectations of our culture and traditions.

Mission Statement

To be a premier, full service, family oriented, private country club committed to excellence. 

Belle Haven Country Club Overview

  • 1105 Members
  • Initiation Fee ($85,000)
  • Annual Dues ($8,676)
  • $12.78M Gross Volume
  • $6.12M Annual Dues
  • $2.32M F&B Volume
  • $6.39M Gross Payroll
  • 244 Employees
  • 13 Board Members
  • Average age of members is 59

The COO/GM Position

The General Manager/Chief Operating Officer manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government, and industry. Coordinate and administer the club’s policies as defined by its Board of Directors. Develop operating policies and procedures and direct the work of all department managers. Implement and monitor the budget, monitor the quality of the club’s products and services and ensure maximum member and guest satisfaction. Secure and protect the club’s assets including facilities and equipment.

Primary Responsibilities:

  • Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
  • Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets
  • Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
  • Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies
  • Direct the recruiting and training of all staff
  • Establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system
  • Assure that the highest standards are set and achieved in providing member service and satisfaction
  • Ensure that the club is operated in accordance with all applicable local, state, and federal laws
  • Ensure compliance with regulatory and other governmental agencies that have oversight of various club assets and operations
  • Provide the board and committees with relevant information on trends and developments in the club/residential community business
  • Ensure that the committees established by the board are well-supported and operate in accordance with board-approved policies and directives
  • Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
  • Ensure that the board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
  • Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
  • Interact with local community leaders and organizations
  • Perform other duties and functions as the club board may direct that are consistent with this job description

Direct Reports:

  • CFO
  • Director, Member Services
  • Golf Course Superintendent
  • Head Golf Professional
  • Assistant General Manager
  • Director of Membership and Communication
  • Director of Tennis

Core Leadership Competencies:

  • Ability to define a simple and understandable vision of success for the management team
  • Ability to see the big picture, take stock, identify problems/needs, and conceptualize solutions/strategies
  • Ability to focus on the essentials, to attend to detail, and to follow through on decisions
  • Ability to create a sense of followership among subordinates
  • Ability to attract and develop a strong supporting management team capable of ensuring a smooth transfer of responsibility when tasks are delegated.
  • Ability to demonstrate a strong member satisfaction ethic and to interact with the membership in a frequent and friendly manner
  • Ability to articulate the highest performance and ethical standards, demand compliance, and move swiftly and positively when corrective action is warranted
  • Ability to cope with day-to-day pressures and maintain a healthy and positive culture

Candidate Qualifications:

  • A minimum of 7 years of progressive leadership and management experience in a private club, hospitality, and leisure environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required.

Salary and Benefits:

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 27, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Belle Haven GM/COO Cover Letter” and “Last Name, First Name, Belle Haven GM/COO Resume”) respectively to execsearchus@ggapartners.com. Please email résumé with references.

Lead Search Executive

For more information about Belle Haven Country Club, please visit www.bellehavencc.com

 

 

Executive Search: General Manager for Hollyburn Country Club

Date:

GENERAL MANAGER
Hollyburn Country Club
Vancouver, British Columbia, Canada

 

Hollyburn Country Club

Situated mountainside, overlooking downtown Vancouver, on 42 acres of West Vancouver’s renowned British Properties, sits Hollyburn Country Club (“Hollyburn” or “the Club”). Hollyburn’s facilities are unmatched and award winning. For members, the Club is a home away from home and a private hub for activity, sport, dining, entertainment, socialization and business. A place that brings a unique sense of belonging.  Established in 1960, the Club has over 7600 members.

Hollyburn is committed to being a private country club that meets the needs of members of all ages. We deliver exceptional member experiences by continuously improving our services, facilities and programming. In pursuing our vision, we will ensure that Hollyburn is a premier athletic facility that provides exceptional recreational, competitive and social opportunities in a safe, respectful, friendly and family-oriented environment.

Facilities

First and foremost, Hollyburn Country Club is a sports club, offering 25 tennis courts offering all 3 tennis surfaces, 7 squash courts, 2 swimming pools, state of the art fitness facilities, 2 ice sheets, 7 badminton courts, indoor and outdoor pickleball courts, a wellness centre including physiotherapy, massage therapy and esthetics, child minding and preschool programming, and more. Hollyburn caters to the modern family and its demanding lifestyle. Members enjoy a full array of recreational and fitness programming for every member of the family. Hollyburn’s athletic programs cater to all ages and levels and are led by highly-qualified coaches.   Hollyburn’s bar, grill and dining room are hubs of social activity.

To learn more about Hollyburn, visit www.hollyburn.org.

The Position

The General Manager (GM) is the senior management position reporting directly to the Board of Directors through the Chair of the Board (President) of Hollyburn Country Club. The GM is responsible for developing and communicating a shared vision, building the strategy, as well as managing membership and operations and infrastructure to ensure the long-term sustainability and financial success of the Club.

Hollyburn Country Club is seeking a GM who is dedicated to being the best and is willing to deliver exceptional member recreational, competitive and social opportunities in a safe, respectful, friendly and family-oriented environment to a diverse membership.

The GM will be responsible for the following:

Membership Experience:

  • Develop and deliver a consistently outstanding member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Embody the Club’s core values: be energized at all times; display a Service-First attitude; and maintain excellence in daily interactions with Club members, guests, and staff.
  • Manage all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and service provided by the Club to ensure a high level of member satisfaction.
  • Oversee the development and successful implementation of all marketing and member relations programs to both attract new members and foster positive relations with existing members and their guests.   Responsible for initiating membership research and keeping current on all social, demographic, and corporate trends that impact the Club’s ability to meet its objectives.
  • Ensure all new Club members are “met” and properly oriented to the Club.  It is important for the GM to be visible and accessible to members.

Operational Excellence:

  • Develop and implement best-in-class and industry leading operating policies, programs, procedures and methods while directing the work and promoting the development of all department managers.
  • Monitor long and short-term financial objectives and reporting. In consultation with the Board, Finance Committee and Chief Financial Officer (CFO), prepare and execute the financial plan for the Club.
  • Monitor and stay current with industry trends and ensure Hollyburn implements improvements as required.
  • Act as a catalyst in the development of a Strategic Plan that charts the future course of the Club. The plan will be updated on an annual basis and will act as the framework in which the Club is operated.  The achievement of the key objectives in the plan will be the primary responsibility of the GM.
  • Develop and implement an Annual Business Plan in the context of the Strategic Plan. Regularly update the Board on progress relative to both the Strategic and Annual Business Plans.
  • In conjunction with the Board, establish an annual list of performance objectives and means of performance measurement for the General Manager and their Direct Reports in the context of the Club’s Strategic and Annual Business Plans and Budgets.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Leadership:

  • Maintain and develop a management philosophy that recognizes Hollyburn’s employees are a key part of the foundation of the Club’s success in delivering a great membership experience and competitive advantage.   Actively promote a positive work environment where teamwork is emphasized in a safe, motivating work environment.
  • Develop and monitor Human Resource policies consistent with the Board’s desire to treat employees fairly at all times and comply with all laws and regulations.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Manage and clearly define Direct Reports’ goals and objectives.  Provide consistent feedback towards continuous improvement, and ensure appropriate personal development occurs, while incorporating succession planning for all key leadership roles.
  • Be visible and approachable to all employees.

Communication:

  • Provide quality and timely communication with the Chair of the Board, Board, employees and members.  Working collaboratively with the Board, this position will take responsibility/ownership of all aspects of Club operations, and share in the Club’s overall success.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members and groups that may use facilities.
  • Maintain a high profile both inside and outside the Club among stakeholders, members, and the community.
  • Ensure the Board has all the information and support necessary to exercise their governance responsibilities.

Direct Reports:

Chief Financial Officer, Chief Operations Officer, Chief Experience Officer (CXO), HR/EA Executive Assistant/Human Resources Manager, Director, IT & Accounting and Director of Engineering.

Candidate Profile

The General Manager will report to the Board of Directors through the Chair of the Board.  Given the leading role this individual will play in achieving the strategic and business objectives of Hollyburn, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dynamic leader with the ability to build strong teams by motivating staff and leading by example. Ability to provide direction and expectations, continuous performance feedback and recognition that leads to positive outcomes to enhance member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation and service training and is respectful and professional in all interpersonal dealings.

Member Service:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a premium private club.
  • Ability to set and maintain high standards for all facilities, services and communications.

Interpersonal/Fit:

  • Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM through honesty, straightforwardness, accountability, leadership, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders.
  • Confident and capable of clear and effective two-way communication with individuals and groups including stakeholder and public meetings.
  • Demonstrates energy and a desire to interact with the membership.
  • A confident, diplomatic, and competent professional who is a “doer” and a “take- charge” person who recognizes the importance of accountability.
  • Strong professional deportment with a clear commitment to member service through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management.
  • A strategic thinker with strong business acumen.
  • Experience managing complex capital projects.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business or a related discipline is preferred.

Experience and Accreditation:

  • Previous experience operating at a senior level in the customer service environment in one or more of the following sectors: a multi-sport, family club or other similar top tier multi-sport facility; hospitality; resort/recreational; or public sector where there is a wide range of services to a diverse customer base.
  • Experience in the hospitality industry beneficial.
  • Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM to success.
  • A Certified Club Manager designation (CCM) is preferred.

Note:

An interim leadership person has been appointed.  However, the permanent Club leadership position will be filled as soon as Board decisions are made on the successful candidate for the permanent posting.

Compensation:

The Club provides an attractive compensation package, commensurate with experience and track record, which will include a competitive base salary, performance incentives and other senior employee benefits.

Inquiries:

Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, October 15, 2021.  

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Hollyburn Resume” and ‘Last Name, First Name, Hollyburn Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners

 

 

 

George Pinches
Director
GGA Partners

 

Executive Search: General Manager for Minneapolis Golf Club

Date:

Minneapolis Golf Club logo

GENERAL MANAGER
Minneapolis Golf Club
St. Louis Park, Minnesota

Minneapolis Golf Club photo

 

Our Club

Founded in 1916, Minneapolis Golf Club is a member-owned club located just seven miles west of downtown Minneapolis. The centerpiece of our Club is our Willie Park Jr./Donald Ross golf course, representing one of the finest tracks in the Upper Midwest. Our golf course provides an experience that has drawn the admiration of generations of golfers for its eminent playability, imaginative layout and supreme walkability.

The MGC golf experience also features a picturesque short game practice area, convenient driving range, indoor swing simulator, and perhaps most notably an inclusive, active and family-friendly membership who share a passion for golf and welcome players of all ages and abilities.

Beyond golf, MGC offers members, their guests and families a myriad of social activities along with indoor and alfresco dining options at the Grill and poolside and an Olympic-size pool and patio area that serves as the center of family sun in the summer.

Improvements & Future Plans

A comprehensive multi-million-dollar enhancement to the golf course, completed in 2020,  replaced every blade of grass on our classic layout. The update added modern improvements, including new bent grass tees, fairways and greens, a state-of-the-art irrigation system, improved drainage systems on the greens, thicker rough, larger green complexes and inventive hole locations. This approach carefully balanced the original design integrity of the course with the evolving demands of modern players.

In 2021, the Club embarked on the development of a 5-Year Strategic Plan. This process involved a top-to-bottom examination of our market position, operations, membership structure, utilization, communications efforts and our finances to develop a set of strategic initiatives that serve as our guide to meet the needs of our existing members as well as those who will join us in the future.

Minneapolis Golf Club amenities

Minneapolis Golf Club Overview

  • 394 memberships (Golf: 310, Social: 73, Other [Honorary, Clergy]: 11)
  • Initiation fee (Resident Member Golf: $25,000)
  • Annual Dues (Golf: $9,749)
  • $4.70M Gross volume
  • $2.60M Annual dues
  • $1.50M F&B volume
  • $2.60M Gross payroll
  • 135 Employees in-season; 50 off-season
  • 9 Board members
  • Average age of members is 52

The General Manager Position

Reports to the Board and coordinates with the President of the Board on a regular basis. The General Manager implements the policies established by the Board of Directors and the Club’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas. This includes the preparation of the annual operating and capital budgets as well as  management of operations to attain the desired results.

Coordinates all management functions and works in concert with committee chairs to assist them in the development of proposed policies, programs, events, etcetera.

Serves as the lead coordinator of programming and development of synergy among all departments. Overseeing the internal and external marketing strategies for membership growth and member engagement is a critical part of the position.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff, setting the tone for consistently treating members with first class of hospitality. It is also the responsibility of the General Manager to communicate this expectation to the entire staff.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the Board and committees.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Maintain a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communications, with the ability to utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred or in pursuit of.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Wednesday, October 13, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Minneapolis Golf Club GM Cover Letter” and “Last Name, First Name, Minneapolis Golf Club GM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about the Club, visit www.minneapolisgolfclub.com

 

 

 

Executive Search: General Manager for Beaconsfield Golf Club

Date:

 

GENERAL MANAGER
Beaconsfield Golf Club
Pointe-Claire, Quebec, Canada

 

Beaconsfield Golf Club

The Beaconsfield Golf Club is the only private golf club on the island of Montreal, the second most populated city in Canada. Founded one hundred and seventeen years ago, it has played an important role in Canadian golf, having hosted many national and international golf events including two Canadian Opens, four LPGA events, and more recently, the Canadian Amateur Championship. The Club prides itself on the quality and setting of the golf course and its historic clubhouse. Beaconsfield is a family and business friendly club and an integral part of the West Island community.  Club facilities include an 18-hole golf course, extensive practice facilities, pro shop and full clubhouse services.  Its membership levels and financial position remain sound in an increasingly competitive marketplace.

To learn more about Beaconsfield Golf Club, visit here.

The Position: General Manager (GM)

Beaconsfield Golf Club is seeking a General Manager responsible to the Members of the Club and its day-to-day operations in accordance with the strategic, financial and operational direction set by the Board. The GM reports to the Board of Directors through the President.  The GM is expected to play an important role in the continuing development and execution of the Club’s vision and strategic plan. The GM shall manage all aspects of the Club including activities and relationships between the Club and its members, guests, employees, community, government and industry.

Responsibilities:

  • Be a highly visible face of the Club. Develop and deliver a consistently excellent experience to satisfy the members expectations in a private golf club.
  • Effectively manage all aspects of the Club’s activities and services provided by the Club to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, by-laws and methods. Direct the work of and support the development of all department managers. The GM oversees external events including a limited number of golf tournaments and family celebrations.
  • In consultation with the Board, Finance Committee and Controller, develop and adhere to annual operating, cash, and capital budgets to deliver short and long-term financial objectives. Prepare forecasts and execute the financial plan for the Club including the development of financial reports to the Board and Finance Committee.
  • The GM will lead organizational planning and development for the Club’s management team and employees and ensure the high standards of quality and service are upheld in accordance with best practices including performance appraisal and performance management.
  • Lead the Club’s human resources, including establishing, initiating, and monitoring personnel policies and overseeing training and professional development programs. Act as a mentor to Direct Reports.
  • Reinforce Beaconsfield’s ongoing leading position, participate proactively in all Board and Board Committee meetings with a view of advising the Board on strategies to continuously adapt to sociological changes and changing demographics
  • Coordinating the marketing and member relations programs to promote the Club’s services and to present to potential members. Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensuring compliance with all legal and regulatory matters affecting the Club.

Direct Reports:

Head Golf Professional, Golf Course Superintendent, Controller, F&B Manager, and all clubhouse operations.  The Club employs 100+/- people during the golf season.

Candidate Profile:

Given the leading role this individual will play in achieving the strategic, business objectives and leading the continuing excellence of Beaconsfield Golf Club, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club to external groups.
  • Experience as a leader in a private golf club environment or other similar top tier golf facility
  • Experience reporting to a board that has adopted a club governance structure, and processes to lead the Club and GM to thrive. Experience developing policy and by-laws.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a member-owned club.
  • Experience in the hospitality industry with an excellent understanding of food and beverage operations, including pricing, menu development, inventory management and costing.
  • Ability to set and maintain high standards for the golf course and all facilities, services, and communications.
  • Analytical with the ability to proactively use data in forecasting and managing revenue and cost.

Interpersonal/Fit:

  • Demonstrate integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with strong verbal and written communication in both official languages.
  • Flexible and adaptable to changing needs in schedule demands and time commitments. There is an expectation this leading role will be present and visible at Club events.
  • Demonstrates energy with a desire to interact and build relationships with the membership.
  • A confident, diplomatic, competent professional who is results driven. A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, marketing, human resources, risk management and performance management.
  • Experience managing golf course operations and capital projects.
  • Values marketing (including digital) and its organizational impact.
  • Direct experience and understanding of the operation of a not-for-profit golf course including the hospitality aspects.
  • Incorporates succession planning by preparing staff for key leadership roles.
  • Efficient knowledge of word processing, spreadsheet, e-mail and use of the Internet and social media platforms.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.
  • Evidence of continued professional development.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Thursday, September 23, 2021.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Beaconsfield Resume” and “Last Name, First Name, Beaconsfield Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

 

Michael Gregory
Partner
GGA Partners, Inc.

 

 

 

George Pinches
Director
GGA Partners Inc.
execsearch@ggapartners.com

 

Executive Search: CFO, Goodwill Middle Georgia & the CSRA

Date:

 

Goodwill Middle Georgia

CHIEF FINANCIAL OFFICER
GOODWILL MIDDLE GEORGIA & THE CSRA
Augusta & Macon, GA

Our History

Dr. Edgar J. Helms, a Methodist minister, founded Goodwill in 1902 in Boston, MA. Dr. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired unemployed people to mend and repair the used goods. The goods were then resold, and proceeds paid the workers’ wages and were invested in the development of job training programs. The system worked, and the Goodwill philosophy of a hand up, not a hand out was born. Dr. Helms’ vision set an early course for what has become a $6.5 billion nonprofit organization with more than 165 autonomous member organizations worldwide.

Goodwill Industries of Middle Georgia, Inc. (GIMG) was founded in 1975 to serve individuals with disabilities and other special needs. Since that time, the organization has continued to grow, as illustrated by the following timeline:

1996 – Goodwill Industries of Middle Georgia, Inc. expanded its territory into Augusta, Georgia and Aiken, South Carolina, increasing the number of service counties to 35 to become Goodwill Industries of Middle Georgia and the Central Savannah River Area (CSRA).

2007 –  Helms College was established in Macon with the focus of creating an educational model for Goodwill Industries nationwide to provide skills training industry certifications, degrees in high-demand middle skill occupations in the culinary arts, medical/health, automotive technology, information technology and other occupational fields that lead to meaningful jobs for individuals.

2012 – A second campus for Helms College opened in Augusta offering education in culinary arts at its School of Hospitality.

2016 – The Augusta campus began offering classes at its School of Health Services. Helms College currently offers Associate Degree and Diploma programs in culinary arts at its Macon and Augusta campuses, and health services programs for Multi-Skilled Medical Assistant and Medical Administrative Assistant certification at the Augusta campus. The key differentiator of Helms College from other learning institutions is our abundant experiential learning.

Learn more at goodwillworks.org and  www.helms.edu

Goodwill Middle Georgia & the CSRA also operates Edgar’s Hospitality Group (EHG), consisting of  hospitality venues in Macon and Augusta with plans to build an agri-tourism campus at Lake Oconee Georgia. To learn more about the EHG properties, visit here.

What We Believe

Goodwill Industries believes work plays a critical role in the ability of individuals to achieve desirable life outcomes. The founder of Goodwill Industries, Dr. Edgar J. Helms, believed that individuals wanted and needed an opportunity, a chance beyond charity, and this basic philosophy has set the vision for the Goodwill movement since 1902.

Mission
We build lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

Values
I am proud to be Goodwill.
Service – I will practice hospitality.
Ownership – I will go above and beyond with every job I do.
Accountable – I will keep my commitments.
Respect – I will base my interactions with others on honesty and integrity.

The Role of the Chief Financial Officer

Reporting to the President/CEO, the Chief Financial Offer (CFO) will work closely with the CEO and peers to achieve GIMG’s 2025 strategic plan success measures through strategies that will enhance profitability, productivity and efficiency throughout the organization.

This key executive leadership position will lead the finance department, (annual operating budget of $55 million) with executive responsibility for budgeting, banking relationships, IT system, franchising, and mergers & acquisitions.

As member of the Goodwill Executive Leadership Team, the CFO will be expected to understand and fully embrace the faith-based, “hand up” mission of Goodwill and demonstrate daily the core values of service, ownership, accountability, and respect.

Principle Accountabilities – CFO

Plan and direct GIMG’s real estate activities, including land/building acquisitions and leasing/landlord relations. Develops all pro-forma presentations for GIMG board of director’s consideration.

  • Participate in organizational strategic planning initiatives and direct/coordinate activities of department in compliance with this plan.
  • In concert with VP Finance, plan and coordinate preparation of organizations annual operating business plan and budget, after collaborative negotiation with department executive leadership.
  • Assume lead role in all contract reviews/negotiations and project fiscal forecasting due diligence. Develop proposals for CEO’s consideration and approval.
  • Provide oversight for all capital development, and acquisition of funds for new ventures.
  • Interact with senior staff to identify, evaluate and promote new business opportunities.
  • Oversight responsibility of all Information Technology functions.
  • Identify agency “vital” operating data elements. Create and manage IS system to capture and disseminate data on a timely basis.
  • Create, foster, and manage third party relationships for banking, financing and other collateral administrative functions.
  • Review for implementation by VP of Finance, statutory and regulatory compliance procedures for all fiscal functions of the organization.
  • Work with VP of Finance to source, manage and publish annual certified fiscal and compliance audits.
  • Prepare and maintain investment policy and long-term investments, direct and monitor performance.
  • Responsible for all Risk Management and Loss Prevention functions.
  • Ensure compliance within areas of responsibility of all regulatory and accreditation bodies.
  • Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.
  • Build relationships with CFO’s from other Goodwill organizations and CFO’s from other colleges and universities to obtain best practice benchmark Ideas to incorporate into GIMG procedures.
  • Manage M/A and business collaborations and contract negotiations with prospective partner organizations.

Qualifications

  • CPA licensed professional with an MBA is preferred.
  • A blend of for-profit and non-profit executive experience gained leading diverse profit generating business lines.
  • Minimum five years of senior management experience with a mid-size company where turn-key leadership was required.
  • Experience developing information technology systems that support organization-wide operational strategic growth and sustainment.
  • Banking finance and investment senior experience.
  • Experience with mergers and acquisitions.
  • Experience with financial management of accredited federally financial aid eligible post-secondary Institutions preferred.
  • Demonstrated experience creating and taking new business ventures from a concept to a successful, revenue generating operation.
  • Superior budget and/or financial planning and management skills involving multi-million dollar and multi-site operations.
  • General administrative skills including developing, implementing and monitoring company-wide policies and procedures.
  • Excellent verbal and written communications skills.
  • Strong people skills with abilities to partner with a dynamic leadership team and interact with all levels of employees.
  • Must be aligned with and energized by Rev. Edgar Helm’s faith based social enterprise model to eliminate poverty one career at a time.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits
Salary is open and commensurate with qualifications and experience. The company offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Thursday, September 30, 2021.

Please email résumé with references. Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Goodwill CFO Cover Letter” and “Last Name, First Name, Goodwill CFO Resume”) respectively to: execsearchus@ggapartners.com.

Executive Search: Vice President, Hospitality at Edgar’s Hospitality Group

Date:

VICE PRESIDENT HOSPITALITY
EDGAR’S HOSPITALITY GROUP
Augusta, GA

 

The Company
Edgar’s Hospitality Group (EHG) is an LLC operated by Goodwill Industries of Middle Georgia (GIMG) that operates hospitality venues in Macon and Augusta with plans to build an agri-tourism campus at Lake Oconee Georgia. EHG is named after the founder of Goodwill Industries, Rev. Edgar J. Helms.

The hospitality enterprises include restaurants, conference centers, large food service contracts, a bakery café, a private city club, and a local farm to provide fresh products with a new agri-business that allows culinary agriculture certifications for students. Chef Frank Kassner is the Director of Culinary Operations for EHG and the corporate executive chef.

Edgar’s Hospitality Group was founded to provide a new source of revenue for GIMG and to create diverse applied learning venues for the students at Helms College’s School of Hospitality managed by Bruce Ozga, VP, Culinary Education.

What We Believe
Goodwill Industries believes work plays a critical role in the ability of individuals to achieve desirable life outcomes. The founder of Goodwill Industries, Dr. Edgar J. Helms, believed that individuals wanted and needed an opportunity, a chance beyond charity, and this basic philosophy has set the vision for the Goodwill movement since 1902.

Mission
We build lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

Values
I am proud to be Goodwill.
Service – I will practice hospitality.
Ownership – I will go above and beyond with every job I do.
Accountable – I will keep my commitments.
Respect – I will base my interactions with others on honesty and integrity.

Our Properties

Edgar’s Above Broad (Augusta, GA), recently opened in September 2020 as an exciting new 17,000 square foot indoor-outdoor restaurant and entertainment venue. www.edgarsabovebroad.com

 

The Pinnacle Club (Augusta, GA), a premier dining membership club in downtown Augusta which provides incredible views of the Savannah River and Augusta cityscape. www.pinnacleclubaugusta.com

 

Edgar’s Grille (Augusta, GA), an upscale casual restaurant which offers New American cuisine with a Southern Flair. www.edgarsgrille.com

 

Anderson Conference Center (Macon, GA), centrally located in the state, the Anderson Conference Center features 15,000 square feet of meeting space, including a 700-seat banquet space and six break-out conference rooms with premier technology. www.andersonconferencecenter.com

 

 

The Snelling Center (Augusta, GA), a conference venue co-located with Edgar’s Grille which can accommodate events from ten to 300 guests.
www.edgarsgrille.com/meetings-events

 

Edgar’s Bistro (Macon, GA), offers weekday lunch and dinner, a full-service bar and catering service. www.goodwillworks.org/upscalebistro

 

Edgar’s Bakehouse (Augusta, GA), bookstore and café which specializes in gourmet coffees, smoothies, paninis, salads, and fresh baked breads and desserts. An Edgar’s Bakehouse production bakery is being built for commercial baking enterprise launch in late 2021.

 

Wright’s Farm and Lake Oconee Agri-Tourism Farm Campus (Augusta, GA), coming soon. www.wrightsfarmaugusta.com

 

The Role of the Vice President, Hospitality

Reporting to the President/CEO, the Vice President, Hospitality will work closely with the CEO and peers to achieve GIMG’s 2025 strategic plan success measures through strategies that will enhance profitability, productivity and efficiency.

This key executive will lead the start-up and operations of all new hospitality operations, maintain benchmark controls and outcomes for existing properties, manage budgets, lead a large team and promote a culture of high performance.

As member of the Goodwill Team, the Vice President, Hospitality is expected to understand and fully embrace the faith-based, “hand up” mission of Goodwill and demonstrate daily the core values of service, ownership, accountability, and respect.

Principle Accountabilities – Vice President, Hospitality

> Lead Edgar’s Hospitality Group to be three things: profitable, a provider of vibrant applied learning enterprises for the students at Helms College, and a daily stage to tell the Goodwill life changing story in a manner that leads to philanthropic Investment.

> Direct the start-up and operational leadership of all new hospitality operations to be launched as applied learning venues associated with Helms College within GIMG’s thirty-five county territory and franchise operations in other Goodwill territories.

> Maintain benchmark operational controls and outcomes in existing hospitality business lines.

> Oversee development and implementation of budgets for multiple hospitality enterprise operations; responsible for meeting budget objectives for growth in revenues, gross margins, operating profit, and net cash flow.

> Assure top-line business growth through increased accountability, innovation, increased sales, expanded operations, reaching new markets and diversification.

> Annually revise and develop short and long-range plans for all assigned areas; establish performance measures for multiple enterprise operations.

> Maintain continuous lines of communication, keeping the President informed of all critical issues.

> Lead a large team of direct and indirect employees to ensure the execution and completion of business goals; evaluate performance for compliance with established policies and objectives of the company and contributions in attaining objectives.

> Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

> Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.

> Promote Goodwill externally as a community-based non-profit with a key human and economic development role.

Qualifications

> A graduate business or hospitality degree is required.

> Minimum five years of senior leadership of a restaurant group, an independent luxury resort or multi-faceted entertainment company.

> Multi-unit executive level hospitality operations leadership experience required.

> Demonstrated experience creating and taking new business ventures from a concept to a successful, revenue generating operation.

> Superior budget and management skills involving multi-million dollar and multi-site operations.

> General administrative skills including developing, implementing and monitoring company-wide policies and procedures.

> Excellent verbal and written communications skills.

> Strong people skills with abilities to partner with a dynamic leadership team and interact with all levels of employees.

> Must be aligned with and energized by Rev. Edgar Helm’s faith based social enterprise model to eliminate poverty one career at a time.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits
Salary is open and commensurate with qualifications and experience. The company offers an excellent bonus and benefit package.

Inquiries
Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, September 3, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Edgars VPH Cover Letter” and “Last Name, First Name, Edgars VPH Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Goodwill of Middle Georgia please visit www.goodwillworks.org; www.helms.edu; www.helmsgoldstandardculinary.com; www.edgarsabovebroad.com.

Executive Search: Assistant General Manager for Highlands Falls Country Club (FILLED)

Date:

Highlands Falls Country Club

ASSISTANT GENERAL MANAGER
Highlands Falls Country Club
Highlands, North Carolina

Highlands Falls Country Club

Our Club

Founded in 1958, Highlands Falls Country Club is a private, member-owned club in Highlands, North Carolina. Perched high atop the Highlands Plateau, where incredible views stretch for miles and miles, is Highlands Falls, a small and close-knit community which has just completed a $3.5 million renovation of the clubhouse to expand outdoor dining and create a unique indoor/outdoor bar and grill area. With updated features, extended dining areas, and sweeping views, it serves as a stylish, luxurious gathering place for members and guests – the response from the membership has been overwhelmingly positive.

Highlands Falls offers all the amenities and activities you’d expect, and then some.  Whether members prefer golf, croquet, pickleball, tennis, bridge, fishing, swimming, dining, working out, tennis, competing in “yacht club” races, or a combination of all of the above, they enjoy their play surrounded by mountain views, an incredible waterfall, and folks who can’t wait to welcome you to the community.

Highlands Falls offers 18 holes of pure golf fun on a dramatically beautiful course, a Croquet Pavilion, a tennis center with three Har-Tru courts and pickleball, all of which offer interactive programs and regular social events. The Club has a Fitness facility that includes a weight room, locker rooms, a group fitness room, and is replete with spa services, personal training, group classes, and a private swim complex. The Pool complex includes the swimming pool and aquatic fitness activities. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge and banquet facilities, and offers engaging activities for all ages, such as the highly popular Bridge program and fun-filled Junior Camp.

Members love to talk about how incredible the dining experience is at Highlands Falls, which offers both casual and formal dining options, well-priced lunch and dinner menus, special theme dinners, phenomenal wine dinners, a la carte brunch every Sunday, and special dietary accommodations upon request. Whether hosting a small private party, throwing a large private event, or entertaining special guests, Highlands Falls provides the perfect combination of private elegance and impeccable service.

Highlands Falls Country Club Overview

– 284 Members (Golf: 187, Other: 97)
– Initiation Fee (Resident Member Golf: $45,000)
– Annual Dues (Golf: $13,086)
– $5.5M Gross Volume
– $3.1M Annual Dues
– $600K F&B Volume
– Nine Board Members
– Average age of members is 73

Highlands Falls Country Club Dining

The Assistant General Manager Position

The Assistant General Manager (AGM) is ultimately responsible for all clubhouse, food and beverage, aquatics, recreation and facilities operations on a daily basis, including the general housekeeping over these areas. The AGM is responsible for all aspects of the operation in the absence of the General Manager/COO and performs specific tasks as requested.

This managerial position works closely with, and reports directly to, the General Manager/COO, providing quality leadership and contributing to the positive atmosphere of the Club and associated operations. He/she will also prepare annual department budgets in concert with the GM/COO.

The AGM will enhance the club culture and is responsible for the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her goal is always to help members and guests enjoy the facilities and events of the Club. In addition to building relationships with Club members, guests, and employees, he or she also provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The AGM consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef and Food & Beverage Manager is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

Primary Responsibilities

Member Services

Consistent, highly-visible, sincere and significant engagement with members and staff in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the AGM to ensure all member dining, amenities and club events are well-conceived and executed.

Provide  quality leadership in a positive and upbeat manner for the members, guests and staff.

Address and resolve all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.


Employee Relations

Manage the seasonal recruiting, hiring and development of clubhouse and various food service venue personnel.

Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.

Provide for training and future development of all subordinate managers and supervisors subject to budget approval by the General Manager/COO. Instill the concept of being team players in all employees. Continue to coach, counsel, and evaluate departmental staff.

Ensure a positive spirit and healthy work environment exists throughout all club operations, one that is free of safety risks and all forms of employee harassment.

Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.

Function as an administrative and communication link between departments in the club.

Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.

Help to facilitate a team environment with morale, high ethical standards and efficient use of resources to position Highlands Falls Country Club to be a preferred employer of choice in the community.

Financial Management

Work jointly with the Controller and General Manager/COO to prepare the annual operating and capital budgets for all clubhouse and service operations; assist in the management and control of operations to attain the desired results.

Monitor the budget each week/month and direct any corrective action, as necessary,
to assure budgeted goals are attained.

Provide input to all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.

Manage all labor cost payouts and maintain them within the constraints of the budget, and through close coordination and approval from the General Manager/COO and Controller.

Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.

Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

Display a strong hands-on approach and lead the staff by example. Must be approachable to staff, members and guests.

Assist the General Manager/COO in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.

Work with Human Resources to develop long-term staffing needs for each area of responsibility.

Responsible for hiring, discipline, termination and documentation of all clubhouse and service staff.

Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.

Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the General Manager/COO. All actions must be carried out in a timely manner.

Serve as an ad-hoc member of appropriate club committees and advisory groups.

Possess a warm personality, a sense of humor and the ability to work effectively with all levels of the internal staff and members.

Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.

Work with Executive Chef on menu development.

Work with the F&B team to organize and market special club events.

Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the General Manager/COO participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Highlands Falls Country Club.

Operational Responsibilities

Understand and abide by Highlands Falls Country Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of change.

Provide content for and manage communications and marketing information for departments.

Assure Clubhouse operations and campus venues are run in accordance with all applicable local, state and federal laws.

Disseminate information effectively and coordinate activities between departments in a timely manner.

Keep the General Manager/COO informed of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.

Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.

Coordinate and approve all entertainment in consultation with General Manager/COO and others.

Possess a sharp eye for detail in the overall management of the operation.

Report performance and financial data, e.g., weekly report to General Manager/COO in a timely and regular manner.

Candidate Qualifications

Minimum 5 years of progressive leadership and management experience in a private club environment.

Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.

Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, August 20, 2021.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, HFCC AGM Cover Letter” and “Last Name, First Name, HFCC AGM Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

To learn more about Highlands Falls Country Club, visit www.clubhfcc.com

Executive Search: Head Golf Professional at Exmoor Country Club (FILLED)

Date:

HEAD GOLF PROFESSIONAL
EXMOOR COUNTRY CLUB
Highland Park, IL

The Club

Founded in 1896 as Illinois’ third golf club, Exmoor is a private, full-service country club, located in Highland Park, Illinois, 28 miles north of Chicago. With a championship golf course designed by Donald J. Ross, Exmoor continues to fulfill its original mission – as a family club devoted to the game of golf, while offering a growing range of sports and social opportunities. Sports at Exmoor include golf, curling, tennis, swimming, ice skating, platform tennis, cross country skiing and the fastest growing sport in America — pickleball. Members of all ages enjoy a year-round schedule of exciting social activities.

The Club’s mission is to provide the finest golf, sporting, and social experiences for its community of member families and their guests all year long.

The Club maintains high standards for club governance, with an elected leadership that promotes member involvement to attain excellence in Club facilities and member services. Exmoor has earned a reputation for attentive service, modern facilities and fine cuisine. In the late 1890s, the club played an important role in establishing and growing the game of golf in the Midwest. During its 125-year history, Exmoor has hosted more than 20 national golf and curling championships. Our members have won national championships in both sports and have competed in official Olympic golf and curling competitions.

Since its founding, Exmoor members have embraced family activities with a focus on participation, skill development and good sportsmanship. As much as Exmoor values its traditions, today, the spirit of Exmoor is youthful, vibrant, and inclusive.

Exmoor Country Club Overview

  • 570 members (Golf: 370, Other: 200)
  • Initiation Fee (Resident Member Golf: $75,000)
  • Annual Dues (Golf: $13,200)
  • $9.2M Gross Volume
  • $4.5M Annual Dues Volume
  • $4.6M Total Gross Payroll
  • 22,000 Annual Golf Rounds
  • $650,000 Golf Shop Sales
  • Club-owned golf shop, recently transitioned
  • Number of Employees (Club (FTE): 94, Seasonal: 71)
  • Number of Golf Employees (4-5 year-round employees, 15 added during season)
  • 11 Board Members
  • Average age of members is 58

Exmoor Country Club Golf Facilities Overview

  • 18-hole golf course designed by Donald Ross
  • Full driving range with 24 hitting stations
  • Large short game practice area with 3 short practice holes
  • Indoor Golf Performance Center with 3 heated hitting bays (1 bay is a teaching/fitting studio with V1 video system and Trackman)
  • Teaching staff includes: Full-Time Director of Instruction (also lead club fitter), Head Golf Professional, 2 Assistant Professionals with 1 spearheading the Junior Golf Program
  • Current Golf Course Architect of record, Andrew Green
  • Recently hosted the 2018 Constellation Senior Players Championship and will host the 2022 Western Amateur Championship.

The Head Golf Professional Position

The Head Golf Professional reports directly to the General Manager/COO and coordinates with key management personnel on a regular basis, including the General Manager, Golf Committee, Grounds and Greens Committee, and Executive Staff. The Head Golf Professional implements the policies established by the Board of Governors and the Club’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas.

The Head Golf Professional is the lead coordinator of programming and development of synergy among all golf programming, amenities, and services. It is imperative that the Head Golf Professional operate at both a tactical and strategic level, maintain financial accountability, and manage and develop all aspects of golf services. Exemplary service is key in attaining excellence in the member experience.

Driving excellence in the golf experience through training is a critical part of the position. The Head Golf Professional supervises the following positions: Professional Golf Staff, Caddie Master, Golf Merchandiser, Starter/Rangers, and other Outside Services Personnel. Candidates must assume ultimate responsibility for all golf staff, the golf shop, member lessons, special events and tournaments, while working closely with other management for any operational specifics, for course prep, and all golf events needed.

The Head Golf Professional should have a strong presence and seek to be highly visible and accessible to the membership and staff. They set the tone for consistently treating members with a first-class golf experience and communicate this expectation to the entire staff as well.

Primary Responsibilities

  • Oversee the management and performance of all golf shop and applicable department operations and services; assure high standards and total member and guest satisfaction.
  • Work with Golf Shop Merchandiser to oversee a profitable amenity that is consistent with member demographics and needs; oversee and perform monthly inventory.
  • Oversee and enforce golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, resources, sales transactions, and department financial performance.
  • Oversee, manage, and submit golf employee’s payroll on a bi-weekly basis; produce a weekly work schedule.
  • Oversee all fiscal areas and performance for the golf operations and golf shop including planning, budgeting, forecasting, monitoring, and correction.
  • Prepares business plan for all golf operations and golf shop with key aspects of fiscal accountability, operational strategy and marketing strategy for tournaments, special member events, and shop sales.
  • Exhibits clear vision of Exmoor Golf in planning, communications, and staffing.
  • Responsible for recruiting, interviewing, managing, and developing all staff related to the Golf experience at Exmoor; is current on continual learning options for staff and budget accordingly; assumes prominent and positive leadership role to foster employee engagement.
  • Executes golf events that deliver high satisfactory ratings.
  • Must be aware of trends and how they may apply to Exmoor; be continually aware of what is working and what isn’t, what can be improved or updated.
  • Maintain valuable and ethical relationships with other Club Professionals, and suppliers, as well as other geographic locations to maintain awareness of competitive practices and trends.
  • Maintain effective communications with staff for optimum delivery, particularly Engineering, Human Resources, Catering/Events, and Communications.
  • Maintain effective communications with membership for special announcements, weekly e-mail notice – collaborates directly with Director of Membership and Communications and Senior Graphics Designer for desired results.
  • Ensure health and safety regulations for members and staff by working closely with the Safety Coordinator.
  • Create and supervise junior, family, and player development instructor programs.

Important Individual Characteristics

  • A naturally enthusiastic personality and passion for the golf industry.
  • A natural leadership style which promotes staff and membership engagement.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined accountability to ensure that the training and standards of the Golf department are consistently met.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch golf experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Maintain a high level of visibility to members and staff as the face of the golf operation at the Club.
  • Ability to cater to various interests and the playing ability of the entire membership demographic.
  • Ability to develop a dedicated team with a shared vision.
  • Must possess strong leadership ability, influencing skills, demonstrate strong motivational ability.
  • Should be results oriented to align Golf strategy to Exmoor’s strategic plan, annual budgets and projected target achievements.
  • Should have strong verbal communication skills, presentation skills, and project confident and energetic qualities that produce service excellence.
  • Exhibit energy and enthusiasm, maturity of character, creative approach, member focus, logical thinking.

Candidate Qualifications

  • A minimum of 7 years of progressive leadership and management experience in the golf industry. Current Head Professionals or Assistant Golf Professionals at well-recognized clubs, with verifiable records of achievement will also be considered.
  • Educational credentials in hospitality or golf, a Bachelor’s Degree from an accredited college or university in Hospitality Management, Business, or Sports/Golf is an advantage for applicants.
  • Professional Golf Association (PGA) Certification designation as a Class A member of the PGA is required; maintaining memberships in other appropriate professional organizations preferred.
  • 3-5 years’ experience in Golf Management or equivalent experience in Golf Management, preferably a PGA Head Golf Professional; demonstrated continual personal and professional development in the sport.
  • Should be CPR/AED certified and know first aid.
  • Be well versed in relevant software programs for communications, POS, Outlook, and reservations, golf current management software.
  • Be current on the latest and most relevant player development methods of techniques.
  • Skilled professional in the playing of the game.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, July 30, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Exmoor Head Golf Professional Cover Letter” and “Last Name, First Name, Exmoor Head Golf Professional”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Exmoor Country Club, please visit www.exmoorcountryclub.org.

Executive Search: General Manager at Mount Vernon Country Club (FILLED)

Date:

Mount Vernon Country Club logo

GENERAL MANAGER
MOUNT VERNON COUNTRY CLUB
Alexandria, VA

The Club

Founded in 1961, Mount Vernon Country Club is a member-owned golf and country club in Alexandria, Virginia, located 19 miles from Washington, D.C. The Club features an 18-hole championship golf course with work from golf course designers Russell Roberts, Ed Ault, and most recently, Bill Love. The course winds its way through the original forest of George Washington’s Mount Vernon farm and is enhanced by the presence of Dogue Creek, a Potomac River Chesapeake tidal tributary which lends a water hazard challenge on 14 of Mount Vernon’s 18 holes.

Mount Vernon Club is a family-friendly environment primarily focused on golf and dining. The Club offers five distinct food and beverage locations for Member’s enjoyment. The pool complex features a pool and the Barracuda Grill. The Clubhouse consists of the administrative offices, kitchen, member dining areas, lounge and banquet facilities. The Club currently benefits from a full membership with a growing wait list.

Mount Vernon Country Club Overview:

  • 700 Members (Golf: 475, Other: 225)
  • Initiation Fee (Resident Member Golf: $32,000)
  • Annual Dues (Golf: $7,068 and Capital Dues $1,236)
  • $8.30M Gross volume
  • $3.70M Annual dues
  • $2.30M F&B volume
  • $3.30M Gross payroll
  • 120 Employees in-season; 90 off-season
  • 9 Board members

The General Manager Position

The General Manager reports to the Board and coordinates with the President of the Board on a regular basis. The General Manager implements the policies established by the Board of Directors and the Club’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas of the club. This includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results.

The General Manager coordinates all management functions and works in concert with committee chairs to assist in the development of proposed policies, programs, events, etc.

The General Manager is the lead coordinator of programming and development of synergy among all departments. Overseeing the internal and external marketing strategies for membership growth and member engagement is a critical part of the position. The General Manager will work with the Board to develop the current long- range plan which will include significant upgrades to the golf course and amenities.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff. The General Manager sets the tone for consistently treating members with first class hospitality and is responsible for communicating these expectations to the entire staff.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement and camaraderie.
  • Ability to act as a thought partner with the board and committees.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possesses a strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Maintains a high level of visibility to members and staff as the face of the Club.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available August 1, 2021.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 25, 2021.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Mount Vernon GM Cover Letter” and “Last Name, First Name, Mount Vernon GM Resume”) respectively to: execsearchus@ggapartners.com. Please email résumé with references.

 

For more information about Mount Vernon Country Club, please visit www.mountvernoncc.org.

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