Tag: executive search

Executive Search: General Manager for Osler Bluff Ski Club

Date:

                                                                         

    General Manager
Osler Bluff Ski Club
    The Blue Mountains, Ontario

Osler Bluff Ski Club

Founded in 1949, Osler Bluff Ski Club provides a truly private recreational environment, where like minded people share their love for skiing/boarding and the great outdoors. Located near the shores of Georgian Bay and at a base elevation 200 feet higher than Blue Mountain, Osler provides its members with access to some of Ontario’s most beautiful scenery. The Club’s vertical drop of 745 feet is among the greatest in the province, and the natural terrain provides some of the longest, most scenic trails from beginner to expert. There is also over 27km of marked cross-country skiing and snowshoeing trails throughout the Club’s property.

Activities at the Club include Snow School and Racing programs, private skiing lessons, and an outdoor skating rink. The Club’s facilities are home to a recently renovated/expanded clubhouse, a chalet, a lodge, a children’s playroom, a pro shop, five lifts, and a Summer Club. The Club has significant land holdings, including four land-licence style cabin communities which the Club manages and maintains capital infrastructure assets in respect of. Osler offers some of the best variety of skiable terrain in the province, as well as a 6.5-acre terrain park with a competition-sized half-pipe.

To learn more about the Club, visit www.oslerbluff.com.

Role Summary

The General Manager (“GM”) is responsible to continue to build the Club’s standard for excellence and provide strategic direction while embracing opportunities for new initiatives. The General Manager will carry out the vison and is responsible for the overall operations, leadership and strategic planning of the Club. The hands-on experienced individual is a strong leader, energetic and who is team and member focused, is values driven and has a willingness to take on new challenges while supporting the brand of the Club. This individual will focus on goals and strategies and is responsible for the fiscal integrity of the Club. This position will sit on Board Committees as required.

Position Responsibilities

The GM will be responsible for the following:

  • Oversee the complete operation of the Club in accordance with the direction established by Board and the Strategic Plan.
  • Build and maintain relationships with staff, members, local government leaders, leaders of other Private ski clubs, etc.
  • Lead, coach, direct and mentor the Management team which will include performance management.
  • Provide effective leadership at the Club and within the community.
  • Ensures a strong presence and seeks to be highly visible to membership and staff.
  • Ensures a strong understanding of best-in-class Food & Beverage experiences for members and guests.
  • Support a strong and engaged Board of Directors to execute all policies and decisions.
  • Responsible for communicating effectively with the Board providing, in a timely and accurate manner, information necessary for the Board fiduciary and oversight responsibilities e.g. monthly reporting.
  • Work with the Board and its Committees and serve as a liaison between the Board, staff and membership.
  • Create, and ensure success of the Club’s vision and direction.
  • Create, communicate, lead the strategic planning efforts and implementation of the Club’s Strategy.
  • Prepare budgets associated with outdoor and indoor operations and carry the overall responsibility for working within these budgets.
  • Formulating and overseeing long-term Capital budgeting and plans.
  • Maintain familiarity, knowledge and compliance of all Club by-laws, health and safety legislation, insurance, T.S.S.A Regulations, Ministry of the Environment, Conservation and Parks, etc. and assure standards are met.
  • Successful execution of Special Projects.
  • Ensure the success of all aspects of member/guest satisfaction, engagement and safety.
  • Assist with the membership sales process to promote the Club and member experience to prospective members.
  • Set annual staff goals, carry out periodic performance planning reviews with staff and conduct annual appraisals against pre-agreed goals and objectives.

Requirements

  • Minimum of 10 years’ experience of progressive leadership and management experience in a Private Club environment or related field.
  • A University or College Degree/Diploma in Hospitality Management, Business Management, Ski Resort Management or a related field.
  • Exceptional leadership skills with proven success at leading teams.
  • Exceptional relationship management skills with the ability to build, grow and cultivate new and existing relationships.
  • Experience partnering with a Board of Directors.
  • Experience skiing or snowboarding would be an asset.
  • An experienced visionary and transformational leader who can lead, coach and motivate staff.
  • Strong team player with an orientation to take initiative. Flexible, adaptive and ability to execute a range of job duties and changing priorities. Ability to successfully handle multiple complex priorities concurrently.
  • Ability to work in an environment where unanticipated changes in demands often necessitate a change in priorities.
  • Demonstrated ability to maintain a high degree of confidentiality, professionalism and diplomacy.
  • Ability to organize and manage projects, adapting as needed to changing priorities and deadlines, emerging issues, impacts of decisions, competing and conflicting demands, and to keep staff, colleagues and the Board informed as required.
  • Strong judgment, interpersonal, problem solving and influencing skills.
  • Strong conflict resolution skills and knows when to use the appropriate skill.
  • Possess excellent verbal, written and presentation skills.
  • Possess professional maturity, sensitivity and impeccable integrity that exemplify the Club’s core values.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Thursday, June 30, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Osler Bluff Resume” and “Last Name, First Name, Osler Bluff Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executive

Michael Gregory
Managing Director & Partner
GGA Partners
execsearch@ggapartners.com

 

Executive Search: Controller for The Toronto Hunt

Date:

                       

Controller
The Toronto Hunt
Toronto, Ontario

The Club

Since opening its doors in 1843, The Toronto Hunt has been one of Canada’s most historic member clubs for nearly two centuries. The Club is located along Lake Ontario, a short distance from downtown Toronto and walking distance from the city’s Beaches community. The goal of The Toronto Hunt is to provide an exceptional member experience that includes superior golf, dining, and social events. Amenities at the Club include a nine-hole golf course perched on the bluffs overlooking the lake, as well as a historic clubhouse providing spectacular views of the lake. For those seeking a location for their wedding, the Club offers a ceremony area overlooking Lake Ontario, and a main dining area in the clubhouse that can accommodate up to 180 guests.

Golf Magazine has ranked The Toronto Hunt’s golf course as the 35th best nine-hole course in the world. Easily walked, the course can be played fairly quickly, and varying tee options provide variety for those looking to play multiple rounds. The course is also friendly to more recreational or social golfers, as the lack of forced carries and ideal land make it easy to spend an afternoon with friends. The Club’s dining, cuisine, and wine list have been equally praised and second-to-none.

The Position

We are recruiting an accomplished full time Controller to take charge of the Club’s accounting and finance functions. The Controller plays an integral role within The Toronto Hunt, in assisting with the management of the Club’s finances, budgets, and with the implementation of controls and systems that enable the operation to run smoothly, while being responsible for the general accounting and financial reporting of the Club. The Controller reports directly to the CEO/General Manager, and works closely with the Finance Committee, Board of Directors, and Senior Management team. The Controller will have several direct reports, including the Accounting/HR Coordinator (Payroll/Accounts Payables, HR), Administrative Assistant (Accounts Receivable and Health & Safety Coordinator), and Administrative Support (Part time receivables/payables). The Controller is a full-time position with a work schedule Monday to Friday, 9:00 am to 5:00 pm., with certain job requirements/deadlines that may necessitate longer hours, including attendance at various routine Finance Committee/Board meetings.

The Controller will be responsible for the following:

  • Financial Accounting – preparation of all journal entries, full accounting cycle including monthly financial statements (analysis/interpretation of those results), annual Operating and Capital Budgets, interim projections/forecasts, cash flow projections, reporting to monthly Finance Committee meetings and preparation of all minutes
  • Compliance – remittance, in a timely manner, of all tax (source deductions, HST, EHT, WSIB, and income taxes), completion of regulatory filings and other reporting requirements
  • Audit – preparation of all documentation required for the annual Audit, approval of draft financial statements for Board approval, preparation of annual Certificate of Compliance, attendance at Annual General Meeting
  • Accounts Receivable – preparation of annual dues billings, posting all monthly or annual billings to accounts, as well as adjustments, entrance fee instalments, misc. club charges, preparation of timely monthly statements of account, assistance with responding to member account queries, following up with those in arrears adhering to the Member Account Collection policy, processing of monthly preauthorized payments
  • Accounts Payable – review and approval of all invoices for timely payment, and ensure departmental approval and appropriate allocation of costs; oversee the payment of all invoices/taxes/source deductions, updating and maintain a weekly/monthly cash flow to ensure adequate funds are available
  • Payroll – oversee the payroll administration of 120-150 staff at peak season
  • Human Resources – Plan Administrator for the Group Insurance Plan and Group RSP, act as support for the HR Coordinator
  • Membership – maintain membership files, all membership records and reports, provide all statistical data of membership changes, activity, status for the Membership Committee and the Board, prepare all new member invoices and account adjustments for membership changes in status
  • IT – provide ongoing support for Club’s IT needs, assist with the maintenance and upgrades of Club’s equipment and software, ensure back up of all data, liaise with third party IT support
  • Banking – act as signing officer for the Club, handle all banking documentation, responsible for the Club’s investments, cash management, Club credit card(s), line of credit
  • Administration/Misc. – review property and liability insurance requirements and prepare annual renewal, prepare annual Risk Assessment Review
  • General – Compliance with all company policies, work closely with the needs of the members, departmental managers and various club committees; general duties as assigned

Candidate Profile

  • Proficiency in Jonas Club software, Microsoft Office, strong typing/data entry skills
  • Several years working experience in accounting and financial reporting, strong accounting background, knowledge of ASNPO and the private club/hospitality industry
  • Professionalism, strong organizational, verbal, and interpersonal communication, and problem solving/analytical skills
  • Familiar with payroll laws, labor standards, and guidelines
  • Ability to perform within time constraints and in meeting deadlines
  • Detail oriented, productive, efficient, ability to multi-task
  • Strong work ethic, ability to adhere to strict industry accounting standards and Club policies
  • Ability to deal with confidential information
  • Must be responsible, accountable, dependable and display a positive attitude and professional manner and appearance
  • Ability to provide member satisfaction in dealing with account/membership inquiries, provide co-operation and assistance to Club Management, the Board of Directors, and various committees of the Club
  • This position requires almost full-time computer work including typing and data entry. It involves sitting for long periods

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 10th at 5:00pm EDT. If you require any accommodations to be considered for this position please include that information in your submission.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Toronto Hunt Controller Cover Letter” and “Last Name, First Name, Toronto Hunt Controller Resume”) respectively to: execsearch@globalgolfadvisors.com

We thank all applicants for their interest but will only contact those selected for an interview.  Please email resume with references.

Lead Search Consultants: 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

 

 

 

 

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
Liz.mcdowell@ggapartners.com

For more information on The Toronto Hunt Club, visit www.torontohunt.com.

Executive Search: General Manager for Sewickley Heights Golf Club

Date:

                         

    General Manager
Sewickley Heights Golf Club
Sewickley, Pennsylvania

The Club

Over 50 years ago, five men had a vision to turn land that was planned to be an airport into Sewickley Heights Golf Club. The centerpiece of this private club is the Jim Harrison-designed, 7,029-yard, par 71 golf course that meanders across rolling hills and amid mature landscape.

After golf, members have the option of enjoying both casual and fine dining in the club’s three venues and will soon be able to enjoy al fresco dining and cocktails on the new outdoor patio.  The Semple ballroom, named after founding member and former USGA President Bud Semple, is host to weddings and special events for up to 200 guests throughout the year.

In 2022, the Club embarked on the development of a 5-Year Strategic Plan. This process involved a top-to-bottom examination of the Club’s market position, operations, membership structure, utilization, communications efforts and finances that enabled the Board to set strategic initiatives that now serve as the guide to meet the needs of our existing members as well as those who will join in the future.

Sewickley Heights Golf Club Overview

  • 503 memberships (Golf: 384, Social: 119)
  • Initiation fee (Resident Member Golf: $7,000)
  • Annual Dues (Golf: $7,764)
  • $5.70M Gross volume
  • $2.40M Annual dues
  • $1.33M F&B volume
  • $2.30M Gross payroll
  • 77 Employees
  • 12 Board members
  • Average age of members is 55

The General Manager Position

The person chosen as the General Manager of Sewickley Heights will:

  • Report to the Board and coordinate with the Board President on a regular basis.
  • Implement policies established by the Board and the Club’s bylaws.
  • Develop operational policies.
  • Assume responsibility for the creation and implementation of standard operating procedures for all areas of the Club.
  • Prepare an annual operating and capital budget.
  • Manage operations to attain desired results established by budgets.
  • Coordinate all management functions, working with committee chairs to develop proposed policies, programs and events.
  • Serve as lead coordinator of programming, developing synergy among all departments.
  • Oversee internal and external marketing strategies for membership growth and increased member engagement.
  • Be highly visible to members and staff.
  • Establish and communicate the standard for staff to provide first-class hospitality.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for the club management profession.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the Board and committees.
  • Possess effective written and verbal communications skills
  • Disciplined follow-through to ensure the vision and goals of the Club are met.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch food and beverage experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
  • Understanding of the importance of digital communications, with the ability to utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive leadership and management experience in a private club environment. Along with General Managers, current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) designation preferred or in pursuit of.

Note: A pre-employment drug screen and background check will be required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 3, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Sewickley Heights Golf Club GM Cover Letter” and “Last Name, First Name, Sewickley Heights Golf Club GM GM Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Sewickley Heights Golf Club, please visit: www.shgc.org

Executive Search: Director of Finance for The Toronto Lawn Tennis Club

Date:

                       

    Director of Finance
The Toronto Lawn Tennis Club
Toronto, Ontario

The Club

The Toronto Lawn Tennis Club is a private members’ club in the heart of Rosedale, Toronto, and is conveniently located on the Yonge Street subway line. The Club has a long history, since 1876, of providing excellent tennis courts, coaching and programming for players of all ages and has built its reputation as the premier tennis club in Canada

In addition to 18 tennis courts (four indoors) the Club has four squash courts, a Fitness Centre, a seasonal pool, a Wellness Centre, and food and beverage outlets. The Club has 3,000 members, including family members of all ages; annual revenues are approximately $14 million.  From high-caliber tennis, to all-around athletics and exceptional social scene, membership is about belonging to a uniquely warm community located right in the heart of Rosedale.

The Toronto Lawn Tennis Club is a historic facility that has been witness to the best tennis since the 19th century. Legends like Borg, Navratilova, Connors and Evert have all graced the club’s Har-Tru courts.

The Position

We are recruiting an accomplished full time Director of Finance to take charge of the Club’s accounting and finance functions. Reporting to the General Manager/Chief Operating Officer (GM/COO), the Director of Finance is an integral member of the Senior Management Team and will lead an accounting team of three people.  The Director of Finance is a contributing team manager to the overall Club operation, and manages the financial operations of the Club, supervises the accounting functions, and provides analytical support to the GM/COO, Finance Committee, Board of Directors and others for planning, budgets, and solutions to business problems.  This includes recommendations on the implementation and maintenance of the Club’s financial plans and policies, its accounting practices, fiscal records, and the preparation of financial reports. The Director of Finance is a strong Club business partner, and makes decisions in accordance with Club policy on administrative or operational matters, ensuring the effective achievement of objectives.

The Director of Finance will be responsible for the following:

  • Recommend and implement policies to control and coordinate accounting, auditing, budgets, taxes and related activities and records; develop, establish, and administer procedures and systems pertaining to financial matters. Responsible for the Club’s internal controls and compliance to same.
  • Prepare financial statements, forecasts, and analysis for all administrative and managerial functions. Maintain all accounting records; develop, analyze, and interpret statistical and accounting information.
  • Manage the annual audit.
  • Evaluates and recommends insurance coverage for protection against property losses and potential liabilities.
  • Coordinates and directs the preparation of the annual operating and capital budgets, business plan, and financial forecasts; institutes and maintains other planning and control procedures; and analyzes and reports variances. The Club performs in a fiscal year beginning January 1 of each year.
  • Development, analysis, and interpretation of statistical and accounting information in order to appraise operating results in terms of profitability, performance against budget, and other matters bearing on the fiscal soundness and operating effectiveness of the organization.
  • Responsible for evaluating the performance of several personnel in the Administration department. This individual recommends training requirements, has the duty to keep the staff at the highest level of skill necessary to meet Club needs and objectives.
  • Responsible for the development, implementation, and operation of all accounting and information systems support; for the administration, management, and maintenance of the equipment systems employed in the collection of information and for the training and supervision of staff related, but not limited, to the Administration department.
  • Establishes major economic objectives and policies for the Club and prepares reports that outline the Club’s financial position in the areas of receivables, payables, payroll, purchasing, fixed asset accounting, cash flow management and banking arrangements.
  • Furnishes internal reports, revises, and updates reports to be more useful and efficient, and furnishes external reports, including for tax and other government reporting, as necessary.

Candidate Profile

  • Professional Accounting designation (CPA);
  • Ten years of professional accounting experience with at least two years as Controller;
  • Experience working with Not-for-profit Organizations, the private club industry, and volunteer committees;
  • Excellent management, leadership, analytical and interpersonal skills;
  • Strong communication and presentation skills;
  • Ability to manage multiple priorities;
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations;
  • Knowledge of pertinent Ontario and federal employment laws and practices.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus, and benefits.

Note

The position is currently vacant.

Inquiries

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, May 13th at 5:00pm EDT. If you require any accommodations to be considered for this position please include that information in your submission.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Toronto Lawn Finance Cover Letter” and “Last Name, First Name, Toronto Lawn Finance Resume”) respectively to: execsearch@globalgolfadvisors.com

We thank all applicants for their interest but will only contact those selected for an interview.  Please email resume with references.

Co-lead Search Consultant 

 

 

 

 

 

Michael Gregory
Partner
GGA Partners™
Michael.gregory@ggapartners.com

Lead Search Consultant

 

 

 

 

 

Liz McDowell, CPA, CA, CCM
Director
GGA Partners™
Liz.mcdowell@ggapartners.com

For more information on Toronto Lawn Tennis Club, visit www.torontolawn.com.

Executive Search: General Manager for Camp Lake James

Date:

                         

    General Manager
Camp Lake James
Nebo,  North Carolina

The Club

Located in the beautiful mountains of North Carolina, Camp Lake James offers the ultimate in lake lifestyle. The Camp has everything members need to relax, play and create special memories with family, friends and neighbors.

Activities and amenities abound at Camp Lake James. From our outdoor amphitheater, pools (adult and kids), hot tub, disc golf course and campsites to our beach sports, fitness center and sport courts that include pickleball, tennis, bocce and shuffleboard, the biggest decision our members make it what to do next.

After a day of activities, members like to kick back at the Expo Bar, County Line Canteen or Social Hall to enjoy great food, drinks and company served with warm hospitality.

At Camp Lake James, you’ll find a staff skilled at hospitality and dedicated to providing a wide range of events and activities that appeal to all age groups. Their goal is to make each new member gathering more memorable than the last.

Members become part of Camp Lake James by owning property at one of two communities on Lake James – 1780 and Olde Wildlife. At present, approximately 60 member families are full-time residents; the remaining members consider their residence at the Camp a second home. Additionally, the Board has authority to sell a limited number of annual Recreational Licenses which grant Camp access.

Camp Lake James Overview

  • 321 members (homesites)
  • $1.60M Gross volume
  • $950K Annual dues
  • $350K F&B/Events volume
  • 25 Employees in-season; 4-6 off-season
  • 5 Board members

The General Manager Position

The General Manager reports to the Board and coordinates with the President of the Board on a regular basis. The General Manager implements the policies established by the Board of directors and the Club’s bylaws. He/she develops operational policies and is responsible for the creation and implementation of standard operating procedures for all areas. This includes the preparation of the annual operating and capital budgets and management of operations to attain the desired results.

The General Manager coordinates all management functions and works in concert with committee chairs in assisting them in the development of proposed policies, programs, events, etcetera.

The General Manager is the lead coordinator of programming and development of synergy among all departments. Overseeing the strategies for high levels of member engagement and experience is a critical part of the position.

The General Manager should have a strong presence and seek to be highly visible to the membership and staff. They set the tone for consistently treating members with first-class hospitality and communicate this expectation to the entire staff as well.

Important Individual Characteristics:

  • A naturally enthusiastic personality and passion for hospitality and excellent customer service.
  • Experience and knowledge running a year-round club with attendance fluctuations based on season.
  • A natural leadership style which promotes staff and membership engagement.
  • Ability to act as a thought partner with the board and committees and homeowners.
  • Able to step into any functional area, as needed, including budget and financial oversight, HR, F&B, Activities, and facilities management with a hands-on approach when needed.
  • The ability to communicate effectively, both verbally and in writing.
  • Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
  • Ability to cultivate a high-level of member services and satisfaction.
  • Possess a strong understanding of top-notch food and beverage and event experiences for Club members and guests.
  • Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets and cash flow management.
  • Maintain high level of visibility among members and staff.
  • Understands the importance of digital communication and can utilize web and social media tools to communicate with the staff and membership.
  • Ability to develop a dedicated team with a shared vision.

Candidate Qualifications:

  • A minimum of 5 years of progressive leadership and management experience in a private club or hospitality environment. Current Assistant General Managers or Clubhouse Managers at well-recognized clubs, with verifiable records of achievement will also be considered.
  • Solid experience in Resort Management and Resort Hospitality will be considered
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business is preferred, but not required.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, May 13, 2022.

Documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Camp LJ GM Cover Letter” and “Last Name, First Name, Camp LJ GM Resume”) respectively to: execsearchus@ggapartners.com Please e-mail resume with references.

 

For more information about Camp Lake James, please visit camplakejames.com

Executive Search: Clubhouse Manager for Long Cove Club

Date:

                           

    Clubhouse Manager
Long Cove Club
Hilton Head,  South Carolina

The Club

Long Cove Club, located in the heart of Hilton Head, SC, is considered one of the island’s best-kept secrets. Small by design, with just over 600 acres, the natural beauty and casual elegance of our community reflects the relaxed and unpretentious lifestyle, as well as a commitment to excellence in all aspects of the operation.

The Top-100 ranked Pete Dye golf course sets the tone for the community as it sweeps through the salt marsh, lagoons, pine and live oak forests that surround it. Beyond world-class golf, members enjoy the deep-water marina, racquet sports, bocce, casual and elegant dining, a heated, saline, Junior Olympic-size swimming pool and a robust social calendar.

To say the members have quietly enjoyed the good life here for over three decades is an understatement. Long Cove Club provides a truly extraordinary way of life filled with all the activity members could hope for or all the solitude they could want.

Long Cove Club Overview

  • 570 members
  • Initiation fee $35,000
  • Annual Dues $15,333
  • $12.00M Gross volume
  • $8.70M Annual dues
  • $1.3M F&B volume
  • $4.3M Gross payroll
  • 91 Employees
  • 9 Board members
  • Average age of members is 67

The Clubhouse Manager Position

The Clubhouse Manager is ultimately responsible for all clubhouse and food & beverage, including the general housekeeping over these areas. In the absence of the General Manager, the Clubhouse Manager is responsible for all clubhouse operations and performs specific tasks as requested.

Additional responsibilities include the preparation of annual department budgets in concert with the General Manager, supporting respective club committees, building relationships with members, guests and employees and ensuring the “club culture” is one of hospitality, friendliness and goodwill.

Along with being the “public face” of the operations, a hands-on approach to enhancing engagement with members and employees is critical to success in this position. Also critical is assuring that all member food and beverage experiences are outstanding.

The Clubhouse Manager reports to, and works closely with, the General Manager and collaborates closely with the Executive Chef. Leadership and the display of a positive attitude is required to ensure collaborative, innovative, and harmonious relationships between front and back of house operations.

PRIMARY RESPONSIBILITIES

Member Services:

  • Consistent, sincere and significant engagement of members and staff in the dining areas of the club is of premium importance. The Clubhouse Manager is ultimately responsible to ensure that all member dining and club events are well-conceived and executed.
  • Exhibit quality and positive leadership skills to create and maintain a first-class service culture throughout all areas of the club.
  • Address and resolve all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the recruiting, hiring, training and development of clubhouse and service personnel complete with up-to-date training manuals to ensure exceptional service in all parts of the club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors subject to budget approval by the General Manager. Instill the concept of being “team players” in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment, free of safety risks and all forms of employee harassment, exists throughout all club operations.
  • Maintain an effective program with employees and between departments to maintain fair, structured and consistent communications.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment based on positive morale, high ethical standards and efficient use of resources to position Long Cove Club to be a preferred employer of choice in the community.

Financial Management

  • Work jointly with the CFO and General Manager to prepare the annual operating and capital budgets for all clubhouse and recreational operations. Throughout the year, manage and monitor budget each week/month and direct corrective action as necessary to assure that the budgeted goals are attained.
  • Communicate annual budgets, capital spending plans, fiscal controls and operational guidelines to all clubhouse and recreation personnel.
  • Responsible for all labor cost payouts, maintaining said costs within the constraints of the budget and through close coordination with, and approval from, the General Manager and CFO.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a hands-on approach and lead the staff by example. Must be approachable to staff, members and guests.
  • Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for area of responsibility.
  • Responsible for the hiring, discipline, termination and documentation of all clubhouse staff.
  • Review all accidents; work with HR and Safety Committees in completing accidents reports and implementing improved procedures.
  • Attend meetings of senior management and carry out directives resulting from these meeting along with any other requests of the General Manager.
  • Serve as an ad-hoc member of appropriate club committees.
  • Work with Executive Chef and Food and Beverage Manager to develop P&L statements prior to each event, makes appropriate notes following events and files information for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B Manager to organize and market special club events with guidance of the Social Committee.
  • Further continued development as a club management professional through membership in CMAA. With the assistance and approval of the General Manager, participate in appropriate seminars/training programs, thereby enhancing value and quality of services to Long Cove Club.

Operational Responsibilities

  • Understand and abide by Long Cove Club policies and departmental procedures. Suggests changes and, if approved, direct the implementation of change.
  • Assure Clubhouse operations and Recreational amenities are run in accordance with all applicable local, state and federal laws.
  • Research new products/services/vendors, develop an analysis of their costs/benefits and when appropriate, provide recommendations to the General Manager.
  • Ensure the club’s preventive maintenance and energy management programs are on schedule and in use.
  • Disseminate information effectively and coordinate activities between departments on a timely basis.
  • Keep the General Manager apprised of all potential problems and activities related to the smooth operation of the clubhouse and recreation amenities.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with the Food and Beverage Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Responsible for regularly reporting of performance and financial data, i.e. weekly report to General Manager.

DIRECT REPORTS

  • Dining Room Manager
  • Assistant Clubhouse Manager
  • Clubhouse Activities Coordinator
  • Housekeeping

CANDIDATE QUALIFICATIONS

  • Experience in designing and implementing training programs to ensure a consistent, high-quality member and guest experience.
  • Must be an analytical thinker and data driven decision maker with experience in member survey analysis and plan of action programming.
  • Is a passionate leader with strong food and beverage credentials and a proven track record of providing premium-level hospitality services, with a personality that is commensurately appropriate for Long Cove Club culture.
  • Is a proven operational leader who can manage his or her time and establish priorities, to which he or she is accountable to execute against.
  • Has a verifiable track record of successfully leading and growing a dynamic food and beverage program, recreational programs and clubhouse operations including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom line goals and objectives
  • Is a “relationship” person who is successful in finding solutions with all sides in mind.
  • Has an in-depth knowledge of wine, beer, and spirits. Has a thorough knowledge of multi-dimensional à la carte dining services, training, and service standards and processes, as well as strong and verifiable skills in developing and growing catering sales and banquets.
  • Is a highly motivated individual who is confident in his or her abilities, yet humble in personality; a person who can share the credit with their staff for achievements made and take responsibility when standards are not met.
  • Has a positive attitude and is professional in nature with a high degree of integrity and strong work ethic. Has the ability to handle a fast paced, high energy environment and clientele.
  • Exhibits a continuous desire to improve him/herself and a track record of developing strong and upwardly successful associates and direct reports.
  • Understands golf, fitness, aquatics and court sports and is knowledgeable of the traditions of the games.
  • Is a confident, proactive team builder who has a history of attracting, developing, and retaining high performance staff.
  • Has an intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff; a truly engaging “people person.”
  • Has a fundamental understanding of what constitutes a “premier club experience” and the proven ability to execute to that level.
  • A professional career track record of operational achievement and stability with experience in a high volume, highly respected club, resort or hotel.
  • Proven leadership qualities with demonstrated ability to direct, coordinate and manage all facets of a club operation.
  • Must possess experience with Point of Sale systems and have excellent technology skills, including extensive use of Microsoft Office programs.
  • Possess financial acumen to understand club financials and manage budgets.
  • An overriding sense of quality consciousness that pervades every part of the clubhouse operation. This includes a high quality, courteous and efficient staff.
  • Sound and current knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, OSHA and the full range of employee benefits.
  • Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees. Communication with members, guests, and visibility are highly important attributes of the incoming Clubhouse Manager.

Candidate Qualifications

  • A minimum of 5 years of progressive leadership and management experience in a private club environment.
  • A Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment drug screen and background check will be required. The position is available May 1, 2022.

Salary & Benefits:

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefit package.

Inquiries:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday April 29, 2022.

Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Long Cove Clubhouse Cover Letter” and “Last Name, First Name, Long Cove Clubhouse Resume”) respectively to: execsearchus@ggapartners.com. Please e-mail resume with references.

 

For more information about Long Cove Club, please visit www.longcoveclub.com

Executive Search: General Manager for Fox Creek Golf Club

Date:

    General Manager
Fox Creek Golf Club
Dieppe, New Brunswick

Fox Creek Golf Club

Located just outside Moncton in Dieppe, New Brunswick, Fox Creek prides itself on being southeastern New Brunswick’s only private golf club. The Club offers a place for members to get easily-accessible tee times with quick rounds and excellent course conditions. Fox Creek has no outside events, allowing members to receive a truly private club experience.

Fox Creek opened in 2005 and has been the course of choice in the Moncton and Dieppe area ever since. The Club was taken private in 2021, further elevating the Club’s experience. As part of its conversion to a private member facility, the Club has invested in developing a unique member lounge and bar, separate from the current restaurant that operates out of the clubhouse. Beyond these changes, the ownership at Fox Creek is continually investing in the property, making it better with the goal of creating a member-focused environment.

To learn more about the Club, visit www.foxcreekgolfclub.ca

The Position: General Manager

This unique Canadian golf club is seeking a General Manager (GM) who is dedicated to the Club’s Mission, Vision and Values. Reporting to the Owner, the GM is the leader of the Club’s management team and is responsible for managing all facets of the Club’s operations in accordance with the strategies, plans and policies approved by the Owner.

The GM will be responsible for the following:

Responsibilities:

  • Develop and deliver a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier private club.
  • Effectively manage all aspects of the Club’s activities and services to ensure a high level of member satisfaction and referrals to their friends and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods. Direct the work of and support the development of all department managers.
  • In consultation with the Owner, deliver long and short-term financial objectives. Ensure that the financial integrity of the Club is maintained at all times.
  • Prepare forecasts and execute the financial plan for the Club including development of annual operating, cash, and capital budgets. Prepare financial reports to the Owner.
  • Develop an organizational structure that is in keeping with the values and the strategic direction of the Club. Act as a mentor to Direct Reports.
  • Welcome new Club members, “meet and greet” all Club members as practical during their visits to the Club.
  • Maintain a visible and outgoing presence and lines of communications in the Club with members and staff. Responsible for ensuring communications initiatives and appropriate marketing tools are developed to increase the visibility of the Club to current and potential members.
  • Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Direct Reports:

Director of Golf, Golf Course Superintendent, Financial Controller, and Food and Beverage Manager.

Qualifications

Candidate Profile:

The GM will report directly to the golf course Owner. Given the leading role this individual will play in achieving the strategic and business objectives of Fox Creek Golf Club, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Leadership Skills:

  • A trustworthy, dependable, and dynamic leader with the ability to build strong teams by motivating staff and leading by example.
  • Has the ability to provide direction and expectations, continuous performance feedback with recognition that leads to positive outcomes. Fully engage and inspire department managers and their teams to enhance member experiences.
  • Exhibits leadership skills in continued team building, employee motivation and service training consistent with the ownership’s desire to create a club environment that is inclusive and safe for all members and staff.
  • Foster and support equity, diversity and inclusion (EDI) within the Club through adoption of best practices for an inclusive and equitable workplace.
  • Is respectful and professional in all interpersonal dealings.
  • Proudly represent the Club as its spokesperson to internal and external groups through strong communication and presentation skills.

Member and Guest Experience:

  • Thorough understanding of and capacity to consistently deliver exceptional standards of service as expected at a private golf club.
  • Ability to set and maintain high standards for all facilities, services, and communications.

Interpersonal/Fit:

  • Demonstrates integrity, ethical conduct in words and deeds; embodies the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work-style combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • A confident, diplomatic, competent professional who is a “doer.” A take-charge person who recognizes the importance of accountability and innovation.
  • A track record of strong professional results with a clear commitment to member service.
  • Interacts with an open and transparent approach with members while maintaining a professional balance between empathy and process adherence.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, finance, information technology, human resources, risk management, marketing and performance management.
  • An innovative and strategic thinker with strong business acumen and analytical problem-solving skills.
  • Experience successfully leading hospitality operations in a club or similar setting.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business, hospitality or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a senior leader in a private club environment or other similar top tier facility.
  • A passion and understanding of what it means to deliver a consistently excellent member experience.
  • Experience and knowledge of operating a private golf club, which includes an understanding of all golf operations.
  • Hospitality experience with an excellent understanding of food and beverage operations.
  • Proven experience developing and managing budgets and business plans.
  • Evidence of continued professional development.
  • Fluent verbally in both French and English languages.

Compensation:

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

Application Process and Deadline:

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Sunday, April 17, 2022.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Fox Creek Resume” and “Last Name, First Name, Fox Creek Cover Letter”) respectively to: execsearch@ggapartners.com.

Lead Search Executives

Michael Gregory
Partner
GGA Partners

 

 

 

 

Murray Blair
Director
GGA Partners

Executive Search: General Manager for The National Golf Club of Canada

Date:

    General Manager
The National Golf Club of Canada
Woodbridge, Ontario

 

I. The National Golf Club of Canada

Located in Woodbridge, just north of Toronto, Ontario, The National Golf Club of Canada (“The National” or the “Club”), Canada’s preeminent private golf club, is seeking an extraordinary leader to serve as General Manager of the Club.

The National is an equity golf club established in 1987 with 468 members. We pride ourselves on our commitment to golf, the golf experience and our renowned George and Tom Fazio (1974) golf course, which is consistently rated as one of the best in Canada and heralded internationally.

The role of General Manager at The National – the top-job in Canadian golf – offers an extremely challenging yet extraordinarily rewarding opportunity for a highly capable, experienced and respected professional. The General Manager will report to the Board of Directors and be responsible primarily to deliver, at the highest level and on a consistent basis, the Mission Statement of The National.

If you are an experienced, highly professional golf-industry leader who exudes excellence in golf, please submit your resume, in confidence, to GGA Partners.

II. Position

General Manager

III. Related Titles

General Manager

IV. Job Summary

  • Serves as General Manager of the club and delivers, above all, the Mission Statement of the Club.
  • Is responsible for all aspects of the club including its activities and the relationships between the Club and its board of directors, members, guests, employees, community, government and industry.
  • Sustains and administers the club’s policies as defined by the board of directors.
  • Directs the work of all department managers; monitors the budget; monitors the quality and maintains the world-class status of the golf course and of the golf club’s products and services, and ensures maximum member and guest satisfaction unless otherwise directed by the board of directors.
  • Secures and protects the club’s assets, including facilities and equipment.

V. Job Duties and Responsibilities  

  • Implements general policies established by the board of directors; directs their administration and execution.
  • Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies and the board of directors.
  • Coordinates the development of the club’s short-range operational plan and ultimately a 5-year plan with the board of directors.
  • Develops, maintains and administers a sound organizational plan; initiates operational improvements and structures a plan for their implementation.
  • Monitors policies relating to personnel actions, training and professional development programs. Executes a human resources audit. Ensures the club’s current handbook covers all of the required topics (sexual harassment, vacation policy, etc.) as directed by the board of directors.
  • Maintains membership with the club managers’ and other professional associations.
  • Attends conferences, workshops and meetings to keep abreast of current information and developments in the field with the approval of the board of directors.
  • Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the club; takes effective corrective action as required. Upon arrival, the general manager “tests” all budgets to ensure that they are supported by appropriate details. Ensures that each department’s methods for producing each line item are accurate and justified for all areas of the budget.
  • Coordinates and serves as ex-officio member of appropriate club committees.
  • Welcomes new club members; “meets and greets” all club members, as practical, during their visits to the club.

VI. Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary, bonus opportunity and benefits.

VII. Application Process and Deadline

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Sunday, April 17, 2022.  Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, National Resume” and “Last Name, First Name, National Cover Letter”) respectively to: execsearch@ggapartners.com.

To learn more about the Club, visit www.nationalgolf.ca

Lead Search Executives

Michael Gregory
Partner
GGA Partners

Stephen Johnston
Partner
GGA Partners

Executive Search: Director of Food and Beverage for Wianno Club

Date:

                                                                     

    Director of Food and Beverage
Wianno Club
Osterville, Massachusetts

Our Club

Perched on a bluff overlooking Nantucket Sound, the Wianno Club has been providing generations of families the perfect setting to gather for celebrations, reunions and annual vacations since 1916.

The club, located in the Wianno Historic District, encompasses 156 acres in Osterville, Massachusetts. The amenities available at this private, seasonal club include an 18-hole Donald Ross golf course, 9 outdoor clay tennis courts, private ocean beach, private lake beach, golf shop, tennis pro shop, locker rooms for men and women, youth camps, Junior programs and fitness programs.

The centerpiece of the Wianno Club is the 50,000+ square foot Main Clubhouse where members, their families and guests gather to enjoy a myriad of dining options ranging from formal to casual. The dining facilities include the main dining room, the ballroom,  Sea View dining area, the Wicker Room, Terrace Room, Library, Golf House Restaurant and Seaside Cafe.

The club also has overnight 96 rooms in the clubhouse and adjacent cottages to accommodate members, their guests and seasonal staff.

Overview

  • 630 Members – 450 Regular; 180 Non-Resident
  • Initiation Fee – $115,000
  • Annual Dues – $10,440, Capital Dues- $1,566
  • $10.65M Gross Volume
  • $4.5M Annual Dues
  • $3.5M F&B Volume
  • $5.0M Gross Payroll
  • Employees – 55 F&B in-season
  • 17 Board Members
  • Average age of members – 64

Director of Food and Beverage Position

The Director of Food and Beverage is responsible for all the clubs’ food and beverage operations as well as the dissemination of hospitality, friendliness and goodwill among members, guests and staff. His/her number one priority is to ensure members and guests enjoy the facilities and events of the Club.

In addition to building relationships with Club members, guests, and employees, the Director of Food & Beverage provides support to the respective committees and advisory groups. As the public face of these operations, a hands-on approach, and understanding that full member and staff engagement is critical, is required to succeed in this position.

The Director of Food and Beverage consistently provides anticipated and enhanced hospitality along with superb dining and other food and beverage experiences for the Club’s membership and their guests. Alignment with the Executive Chef is very important in this position to ensure collaborative, innovative, harmonious relationships between front- and back-of-house operations.

This Director of Food & Beverage reports to the Director of Club Operations and works alongside the Executive Chef. He/she will also prepare annual department budgets in concert with the General Manager and CFO.

Personnel reporting directly to the Food & Beverage Director include:

  • Assistant F&B Director
  • Seasonal F&B Assistant Manager
  • Banquet Manager and Captains
  • Sea View Room (casual dining) Manager and Captains
  • Golf House F&B Supervisor
  • Snack Bar Supervisors
  • Terrace Room Supervisor
  • All FOH F&B Staff – servers, bartenders, food runners etc.

Primary Responsibilities

Member Services

  • Consistent, highly-visible, sincere and significant engagement with members and staff
    in the dining areas of the club is of the utmost importance. It is the ultimate responsibility of the Director of Food and Beverage to ensure all member dining, amenities and club events are well-conceived and executed.
  • Provide quality leadership in a positive and upbeat manner for the members, guests
    and staff.
  • Create and maintain a first-class service culture throughout the Club campus.
  • Address and resolve all member and guest complaints, suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

Employee Relations

  • Oversee the recruitment, hiring and development of all food and beverage personnel.
  • Oversee ongoing training programs complete with up-to-date training manuals to ensure exceptional service in all parts of the Club’s operation.
  • Provide for training and future development of all subordinate managers and supervisors, subject to budget approval by the General Manager. Instill the concept of being team players in all employees. Continue to coach, counsel, and evaluate departmental staff.
  • Ensure a positive spirit and healthy work environment exists throughout all club operations, one that is free of safety risks and all forms of employee harassment.
  • Maintain an effective two-way communications program with employees to ensure they are treated in a fair, structured and consistent manner.
  • Function as an administrative and communications link between club departments.
  • Guarantee that all clubhouse employees are regularly trained and certified in areas that help guard the safety and well-being of our members, guests and other employees including, but not limited to, responsible alcohol service, safe food handling, etc.
  • Help to facilitate a team environment with positive morale, high ethical standards and efficient use of resources to position the Wianno Club as the preferred employer of choice in the community.

Financial Management

  • Work jointly with the CFO, Director of Club Operations and General Manager to prepare the annual operating and capital budgets for all food and beverage operations; assist in the management and control of operations to attain the desired results.
  • Monitor the budget each week/month and direct any corrective action, as necessary,
    to assure budgeted goals are attained.
  • Provide input for all clubhouse and service personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.
  • Manage and maintain all labor cost payouts within the constraints of the budget, and through close coordination and approval from the General Manager and CFO.
  • Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
  • Supervise the purchase, receipt, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.

Personnel Management

  • Display a strong hands-on approach and lead the staff by example.
  • Maintain an environment of approachability by staff, members and guests.
  • Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
  • Work with Human Resources to develop long-term staffing needs for each area of responsibility.
  • Own the responsibility for hiring, discipline, termination and documentation of all food, beverage and service staff.
  • Review all accidents and work with HR and Safety Committee to complete accident reports and implement improved procedures to prevent the situation from reoccurring.
  • Attend senior management meetings and carry out directives agreed upon during the meetings along with any other requests of the General Manager. All actions must be carried out in a timely manner.
  • Serve as an ad-hoc member of appropriate club committees and advisory groups.
  • Possess a warm personality, a sense of humor and the ability to work effectively with all levels of staff and members.
  • Work with the Executive Chef, Food & Beverage Manager and others to develop P&L statements prior to each event. Produce an event recap along with all appropriate documentation/history, keeping it on file for future use.
  • Work with Executive Chef on menu development.
  • Work with the F&B team to organize and market special club events.
  • Further his/her own continued development as a club management professional as a member of CMAA. With the assistance and approval of the General Manager participate in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to the Wianno Club.

Operational Responsibilities

  • Understand and abide by the Wianno Club policies and departmental procedures. Suggest changes, and when appropriate, direct the implementation of approved changes.
  • Provide content for, and manage communications and marketing information, of department activities and events for all F&B departments.
  • Assure Food and Beverage operations and campus venues are run in accordance with all applicable local, state and federal laws.
  • Disseminate information effectively and coordinate activities between departments
    in a timely manner.
  • Alert the General Manager of all potential problems and activities related to the smooth operation of the clubhouse and other food service venues.
  • Oversee inventory management throughout departments and complete a periodic china, glass and silver inventory to maintain par levels.
  • Coordinate and approve all entertainment in consultation with General Manager and others.
  • Possess a sharp eye for detail in the overall management of the operation.
  • Report performance and financial data, e.g., weekly report to General Manager in a timely manner.

Candidate Qualifications

  • Minimum 5 years of progressive leadership and management experience in a private club or hospitality environment.
  • Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business.
  • Certified Club Manager (CCM) or in active pursuit of designation preferred.

Note: A pre-employment background check will be required. The position is available immediately.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.

Inquiries

IMPORTANT: Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Monday, April 4, 2022.

These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Wianno DF&B Cover Letter” and “Last Name, First Name, Wianno DF&B Résumé”) respectively to: execsearchus@ggapartners.com.

All requested information, along with references, should be emailed to the address above.

 

For more information about Wianno Club, please visit www.wiannoclub.com

Executive Search: General Manager for Country Hills Golf Club

Date:

                                                                         

    General Manager
Country Hills Golf Club
    Calgary, Alberta

Position title: General Manager

Department: Administration

Course: Country Hills Golf Club

Reports to: Board of Directors

Job Type: Full Time

Application Deadline: February 21, 2022

Start Date: ASAP

About Country Hills Golf Club

Country Hills Golf Club (CHGC) is a private, member-owned facility with two courses that provide distinct and exciting golf experiences.

Our Mission:

To promote an engaging culture of family and friends with remarkable golf and social experiences for everyone.

 Our Vision:

To deliver the most complete golf experience for the contemporary Albertan family.

Country Hills Golf Club is the only 36-hole facility within Calgary city limits and is located 20 minutes from downtown and less than 15 minutes from an international airport. The Club is easily accessible by way of Beddington Trail, Country Hills Boulevard, and Stoney Trail.

The Talons

The first Thomas McBroom design in Alberta features five lakes and the meandering Nose Creek which adds beauty and intrigue to your shot making strategies. The challenging layout has hosted professional and elite championships including the Mackenzie Tour’s ATB Financial Classic.

The Ridge

In contrast to the rugged appearance of the Talons course, the Ridge course, designed by Dave Bennett, offers a more park like setting with trees and manicured turf as the aesthetic focus. The upper nine presents panoramic views from the cliff tops. The lower nine is influenced by the rising cliffs and Nose Creek that will challenge your game to an incredible finish.

Members

Country Hills Golf Club offers outstanding amenities in a relaxed and casual atmosphere. Members find the Club to be a place of choice for both business meetings and social entertaining. Whether it is a round of golf, or dinner and drinks in our clubhouse, we provide Members and their families an extension of their own home. Our active and fun-filled social calendar encourages Members to spend time at the Club and create new relationships. Over the years, the Club has developed a true feeling of camaraderie among its Members and staff.

Position Objective

The General Manager, is responsible for executing the strategic plan for the Board, providing input to that plan, and executing the operational plan that is formed to support progress towards achieving the Club’s mission, vision, values and strategic plan.

Structure

Reports to: Board of Directors

Direct Reports: Executive Chef, Food and Beverage Manager, Marketing Manager, Head Golf Professional, Building Manager, Accounting Manager, Superintendent, Event and Experience Manager

Duties and Responsibilities

Member Focus

  • Build and develop the desired culture of the Club
  • Build and develop a highly member focused Club
  • Promote and be a champion for service excellence
  • Oversee the efficient management of the Club on a day-to-day basis
  • Ensure policies and procedures support the needs of members, staff and the public; and are reviewed periodically to ensure they are current and aligned with the strategic and operating needs of the Club
  • Plan for quality golfing and year-round social events for members
  • Ensure that the membership categories reflect the demographic of the Club and target members; maintain appropriate category limits and access to the facilities

Team Building

  • Lead a dynamic workforce that thrives on providing a best-in-class private club experience for all stakeholders, including members, guests, staff, and our community
  • Create accountability and guide the management team towards short- and long-term objectives
  • Strong leadership skills that foster a positive environment for all patrons and staff of the Club
  • Overall corporate responsibility for the development and implementation of HR practices and systems, including attraction, retention and training of staff, resulting in CHGC being a choice place for employees to work

Financial

  • Accountability to the Board of Directors for the financial operations and policies of the Club
  • Ensure the financial sustainability of the Club through evolution of the existing membership base
  • Oversight of the financial operations as it relates to daily management, budgeting, cash flow, forecasting and long-range financial and capital planning
  • Develop the annual operating budget with a focus on creating efficiencies within the operation; synergies between operating departments; and long-term sustainability of fiscal status for the benefit of members
  • Develop and maintain the Capital Plan including specific upgrades to the golf course and Clubhouse; surrounding grounds; member and public oriented facilities; maintenance facilities and equipment

Branding

  • Elevate the Country Hills brand through networking, marketing, and business development
  • Promote golf, and specifically CHGC, foster hospitality, friendliness, and goodwill amongst all members and guests
  • Strengthen the brand and reputation for the Club in the community

Communication

  • Provide open communication and accessibility to the membership and board
  • Attend all Board meetings and ensure that the Board is kept promptly advised of all activities of the Club and its financial progress
  • Develop member relations by responding to Members requests in a timely manner
  • Create a multi-channel communication approach to providing information and gaining feedback so that both the operation and strategy are supported – and new opportunities identified

Required Skills, Knowledge and Abilities

  • Technical Skills and Knowledge
  • Experience with POS systems
  • Advanced Experience working with Microsoft Office
  • Extensive experience running a Private Golf Club
  • A bachelor’s degree or higher from an accredited post-secondary institution

Abilities

  • Leadership – Innate and inspiring leadership that demonstrates the needs of a governance board including interface between the members/Board/GM; sound leadership in developing and executing an operational plan for the Leadership team; engaging and leading employee culture to provide an exceptional experience for staff and patrons of the Club. The GM will be a mature and seasoned communicator with experience communicating proactively, across multiple stakeholder groups, and utilizing appropriate channels.
  • Business Acumen – Sound financial and business acumen that balances short-term fiscal needs with long term financial sustainability. Correspondingly excellent understanding and business acumen in a golf environment will be advantageous.
  • Hospitality – Understanding of, and experience in, providing a premium private club experience via all aspects of the facility.
  • Governance – Mature experience dealing with a governance board and developing and implementing the bylaws; policies; governance handbook; strategic plan; and succession plan for both board and employees. It is further facilitated by the GM in supporting the board to execute the strategic plan.
  • Personality – A self-starter and results oriented work style combined with excellent communication and interpersonal skills with all the Club’s stakeholders. Strong professional conduct with a clear commitment to member service through an open and transparent member approach. Highly ethical conduct and the ability to hold people accountable.

Key Performance Indicators

  • Department financial contributions
  • Labour & Expense Controls
  • Member Experience Results
  • Team Member Experience Results
  • Membership Satisfaction results
  • Capital Planning, on budget, on time

Our Core Values

  • Live our Values
  • Service
  • Quality
  • Accountability
  • Respect
  • Community
  • Camaraderie

Country Hills Golf Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary will be commensurate with private golf clubs in Calgary.

Application Process and Deadline

IMPORTANT: Interested candidates should submit resumes along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Monday, February 21, 2022. Those documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Country Hills Resume” and “Last Name, First Name, Country Hills Cover Letter”) respectively to: execsearch@ggapartners.com.

For more information about Country Hills Golf Club, please visit www.countryhills.ab.ca.

Lead Search Executives

Michael Gregory
Partner
GGA Partners

George Pinches
Director
GGA Partners

 

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